Name: The Dominick
Address: 246 Spring Street, New York, 10013, US

6/10

Pleasant

20 Jul 2026

Jennifer

The biggest selling point of The Dominick is the size of the rooms. By New York City standards, they are absolutely enormous. The bathroom was huge as well, and the amount of space would be fantastic for a couple who does not want to feel on top of each other, a family traveling with children, or really anyone who values having room to spread out.

Unfortunately, the room itself felt extremely dated and in serious need of investment. Part of the baseboard was coming away from the wall, the furniture was noticeably nicked and worn, and the entire space felt like it had not been refreshed in a very long time. Even the television in the bathroom was so old that it was almost charming—I genuinely felt like I had been transported back in time.

This hotel could be an amazing option with some meaningful renovations because the room size and overall bones are fantastic. Right now, though, the condition of the room does not match what I would expect at this price point.

The rooftop pool also sounded much better in theory than it was in practice. It was extremely crowded, and the service was terrible. The food and drink prices were very high, which I would have been willing to pay, but we could barely get anyone to serve us.

There is a lot of potential here, especially because spacious hotel rooms are so rare in Manhattan, but between the dated condition and the poor rooftop service, I do not think I would stay again.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Princess

Great service

8/10

Excellent

15 Jul 2026

Tashika

Room was clean, staff was accommodating as well. Be aware of the staff coming in rooms without knocking first and also major elevator issues and the pictures presented are not what you see when you get there. There is no bodies of water that viewable from the rooms and I was on the 38th floor in which we got stuck a few times due to the elevator issues. Overall, I did receive a credit for the false advertisement however, leadership should step up and re-write some policies so that staff can work more efficiently.

Partner

10/10

Exceptional

14 Jul 2026

Caroline

This is my second time at the hotel and it was another great experience. The rooms are spacious and well appointed. The housekeeping staff are excellent. The reception and door staff very friendly and helpful. It took a long time to check in which was annoying but they were very busy.
My one criticism is the life guards at the pool- the vast majority of them sit looking at their phones and don’t look at what is going on in the pool. Why have a lifeguard who is allowed to be on their phone at work?

Family_with_children

10/10

Exceptional

14 Jul 2026

Tanya

Very nice hotel with great city views on upper floors. Food was very good at their restaurant. Location is very walkable to SoHo shops and restaurants

Family_with_children

10/10

Exceptional

13 Jul 2026

Dominic

Fantastic hotel. Excellent staff. Enjoyed the stay.

Once the Dominick gets their elevator situation fixed, I will book a stay here again next time I’m in Manhattan.

The pool area could use more space as well.

Business

10/10

Exceptional

13 Jul 2026

Olga

Clean room, helpful staff

Family

10/10

Exceptional

11 Jul 2026

Tameka

Everything was great about my stay at The Dominick, they welcomed you from the time we valet our car, to the reception, room service, and checkout. Thats is why they are a 5 star hotel.

Family

8/10

Excellent

10 Jul 2026

christine

Elevator was broken but it was a nice experience overall

Partner

4/10

Poor

10 Jul 2026

Kecia

Unfortunately, The Dominick did not deliver the level of service or amenities we expected from a five-star hotel. Guests routinely waited 10–25 minutes for an elevator, and the delays were significant enough that we missed the start of an event simply because of the time it took to get to and from our room. Additionally, the pool area was consistently overcrowded, making it difficult to find an available lounge chair. Overall, the experience did not reflect the premium standards associated with a five-star property.

Partner

10/10

Exceptional

09 Jul 2026

Bradley

Beautiful view and great size room especially for nyc.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Alessa

Staff was great. Elevators have issues

10/10

Exceptional

08 Jul 2026

Michael

Overall great stay

Family_with_children

4/10

Poor

07 Jul 2026

Ali

We have been coming to this hotel for several years now. The owners will not commit to the capital commitments needed to fix the elevators. Average time can be 5-10 minutes with max time being 20-25 minutes to get up or downstairs. I know people who directly experienced the max time. Hotel management knows there is an issue but doesn’t seem like owners are willing to spend the money. We experienced this issue for several stays in a row and now we will not come back due to this issue. It’s really a shame because this hotel has all the other qualities of a 5 star hotel. Hotel staff can be helpful , rooms can be spacious, and gym is satisfactory. But 3 working elevators for a building of 45+ floors is a complete travesty and I cannot recommend this hotel to anyone. Avoid or it’s a self inflicted wound.

Partner

10/10

Exceptional

07 Jul 2026

Rebeca

All good

Family_with_children

8/10

Excellent

05 Jul 2026

Edward

We just had a short stay at The Dominick to go into Manhattan for the 4th of July. The hotel is in a fantastic location in SoHo with beautiful views ( esp from the higher floors). Our check in was very smooth…the staff was very helpful with parking ( they even suggested we park on the street since it was a holiday which saved us $125), bags and even had a great room ready for us early. We enjoyed our massages in the spa and used the fitness center. Our room was lovely and had a perfect view of the fireworks over the Hudson River. Here are the only complaints we had: The elevators are awful! One was broken and the 3 remaining could not handle the demand. There was often a long line in the lobby or on the floor where the pool is. Sometimes it took more than 10 minutes to get on one. It was a constant topic of discussion amongst all of the guests. Also, the pool area was very small and crowded. We tried to get lunch there right before our spa appts, but were told that it would take almost an hour to get our food, so we left. Overall, we enjoyed our stay, but hope they can work on the few issues they have. The hotel has 5 star decor, service and amenities, but those problems can effect the quality of one’s stay.

Partner

2/10

Poor

05 Jul 2026

Shana

The hotel was not at all as it seemed by pics online. The elevators weren’t working properly and we had to wait for 10 min or so each time we wanted to go out of our room we actually checked out early because of this. Terrible experience for the insane price.

Partner

2/10

Poor

02 Jul 2026

Dalton

View was nice. That's it. There's only 4 elevators and a problem with the elevator system that made it stop on every floor. When the hotel is 40 floors, you have to budget 15 minutes just to to get to the ground floor! Elevators get hot and stuff and claustrophobic. Staff looks exasperated.

When asked about this, the staff will placate you and not offer assistance.

Partner

4/10

Poor

01 Jul 2026

Deborah

Unfortunately the elevators took about 20 minutes to come. Most of the trip was spent waiting on the elevators. Spa treatment didn’t go well because I was late due to the elevator situation, no extra time was given and still had to pay full price.

Family

10/10

Exceptional

30 Jun 2026

Michael

Friendly staff. Clean rooms and a great location

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Remy

Nice amazing views

Business Partner

4/10

Poor

28 Jun 2026

Jonathan

Be prepared to wait for 15 minutes for an elevator. This is not a joke. Hotel is decent and location is amazing but the crazy elevator times throughout the 2 days we stayed there. Not 1 minute, not 5 minutes literally 15 minutes throughout the entire stay. It was a running joke amongst other guests.

Partner

4/10

Poor

26 Jun 2026

Anish

Unacceptable to pay this much money for a hotel where elevators don’t work.

8/10

Excellent

23 Jun 2026

Montse

Best location but Hotel needs an update on furniture, carpet.... Elevators were a long wait too. But really enjoyed the location and the spa.

Partner

4/10

Poor

23 Jun 2026

KARINE

Staff at front desk was not attentive and not helpful with specific requests. Would not go again. Rooms were dusty, buttons did not work.

6/10

Pleasant

22 Jun 2026

Michael

Incredibly slow to get to and from our room. Elevators designed for condominium not hotel.

Family_with_children

8/10

Excellent

20 Jun 2026

Harlene

The things my husband and I liked about Dominick was that the room was spacious and quiet, the bed and pillows were comfortable and the shower was really nice. Also the location to the View studio was great.
We did not enjoy the fact that they stocked the refrigerator and left snacks that were absolutely ridiculously expensive, $15-16 for gummy bears and candy bars,etc. Also the “amenities” are useless I asked about the steam room and was told it cost extra if I didn’t use the spa service, well those services started at $285. While we knew we were staying at a luxury hotel that didn’t mean we have lots of money to waste.

Partner

6/10

Pleasant

20 Jun 2026

xavier

The only saving grace of The Dominick is the view. I stayed in a 25th-floor corner suite with floor-to-ceiling windows offering astounding vistas of the Hudson and the West Side. While some might forgive the hotel's glaring flaws for the panorama, I cannot.

The Elevator Crisis
The biggest issue is the completely dysfunctional elevator system. Waiting up to 20 minutes for a lift is common, causing massive lobby lines. It was so severe I walked down all 25 flights of stairs a couple of times. Signs claim management is \"working on it,\" but repeat guests noted this is a chronic, unresolved problem. Do not book unless you verify it is fixed.

Subpar Amenities & Service
Aside from free morning coffee, the amenities feel 4-star. The pool and pool bar are underwhelming (mirroring their 3.8-star Google rating). The gym is incredibly cramped; if more than four people are inside, it becomes unusable, forcing me to abandon a workout.

Service is definitely not 5-star. After a scorching walk, I asked the front desk for a complimentary bottle of water, only to be told they had \"run out.\" A luxury hotel running out of water is unacceptable. Furthermore, the spacious suite looked dated and in need of renovation.

Verdict
Great views cannot mask poor service, tiny facilities, and a broken elevator system. It is a highly frustrating experience.

Partner

10/10

Exceptional

20 Jun 2026

Philip

Great as always -3rd stay

Partner

10/10

Exceptional

17 Jun 2026

Kim

The Dominick has quickly become my favorite New York City hotel. It is very clean. The staff is friendly and helpful. I always get the best night sleep here. Highly recommend!

Self

8/10

Excellent

17 Jun 2026

Jessica

We loved our stay at the Dominick! The Diptyque toiletries were a nice touch!

10/10

Exceptional

15 Jun 2026

Scott

The Dominick is easily one of the cleanest and most luxurious hotels I have ever stayed at. It offers everything you could want for either a vacation or a business trip.

The pool staff provided exceptional service and made the experience truly enjoyable. The front desk team was also top-notch—professional, friendly, and attentive throughout my stay.

The only negative experience was with one female customer service staff member whose name I unfortunately do not remember. Her tone of voice came across as if she didn't want to be at work, and she spoke to guests in a way that felt dismissive and unpleasant.

Aside from that one employee, my stay was outstanding. The Dominick deserves ***** (5 Stars Plus)
for its luxury, cleanliness, amenities, and overall guest experience. I would gladly stay here again and highly recommend it to anyone visiting New York City.

Family

6/10

Pleasant

12 Jun 2026

Zeev

20 minutes wait for the elevators, every time.

10/10

Exceptional

11 Jun 2026

Neil

This was built as a 5 star establishment, and the door weights and materials will remind you of 1990s property that afforded a non-fake luxury.

This is not the ubiquitous “luxury” pizazz term seen all over the place. It still remembers what Gen X knew as luxury aka quality not a scene.

Self

8/10

Excellent

10 Jun 2026

Kaled

It’s a great hotel, my only problem was that one out of the four elevators was down during my 4 day stay, making the wait for the elevator interminable. At one point we had to wait 25 min for the elevator.

The manager was not reachable, however Rachel at the front desk compensated us for the inconvenience by refunding us one night of our bill, it was a nice gesture, but the elevators waits truly affected the quality of the experience received at the Dominick’s.

Partner

2/10

Poor

08 Jun 2026

Youssef

For the price paid for what is marketed as a luxury hotel in Manhattan, there is unfortunately only one word that comes to mind: disappointment.

Several aspects of my stay at The Dominick fell far below expectations. First, the hotel’s maintenance is concerning. Multiple elevators were out of service or functioning poorly, creating excessive wait times. During busy periods, guests can easily spend 15–30 minutes simply waiting for an elevator.

Second, I paid for a room advertised with a skyline view, only to look directly onto the rooftop of a neighboring building. This was not the experience that was advertised or expected.

The biggest issue was the room itself. The air conditioning did not work despite repeated attempts by maintenance to fix it. During hot New York weather, spending the night in a warm room is unacceptable for a hotel charging luxury rates. The only solution offered was an apology, with no meaningful alternative provided.

The pool, while impressive in promotional photos, is much smaller than it appears and becomes extremely crowded. It was difficult to enjoy due to the number of guests.

Food and beverage service was also disappointing. The staff were friendly, but the quality of the food and drinks did not justify the very high prices.

Overall, The Dominick seems to rely more on its reputation and marketing than on delivering a true luxury experience. Considering the price, I would strongly recommend looking at other luxury hotels in Manhattan.

Partner

6/10

Pleasant

07 Jun 2026

Mary

The hotel space is nice. The wait for the elevator was outrageous. We waited easily for 15-20 minutes each time we needed to leave or return. The staff was unresponsive and unapologetic regarding this issue. I asked the concierge to help with reservations prior to arrival and she was unhelpful and neither communicated nor responded to my emails without several follow up emails asking for a status update. We waited for 30 minutes for the car and our luggage. The car returned to us dirty both inside and out. It was not a five star experience. We were quite disappointed.

10/10

Exceptional

07 Jun 2026

joe

Iii

8/10

Excellent

04 Jun 2026

Kerin

The hotel was very nice. I wish it had more lobby and restaurant facilities but the people at the front desk were so lovely and the housekeeping lady was wonderful so I would definitely stay there again and it has a great location for shopping and restaurants restaurants

Partner

4/10

Poor

03 Jun 2026

al Hakam

Outdated and a pretentious.
Good location. But Never again.

PS:
The elevators are extremely slow and not enough for the guests.

Family

4/10

Poor

02 Jun 2026

Kelly

Parents beware - Don’t rely on being able to use the pool. It was 104 degrees the first day we were there.

Pros: The view in the one bedroom Hudson suite was spectacular. The room was decently clean but tired. Good location.

Cons: The pool temperature fluctuated between 71-104. We couldn’t count on using it. We were told we had an Amazon package delivered when we checked in. It took 3 phone calls and 24 hours to actually get it. As other reviews mention, the elevators are really an issue. Expect to wait at least 10 minutes every time. Large stains on the carpet. We were charged for something from the minibar when we checked out even though we didn’t take anything. I asked for the overall total when checking out, the person at the front desk couldn’t explain the receipt. They also never asked how the stay was. 2-3 star experience.

Family_with_children

10/10

Exceptional

02 Jun 2026

Timothy

Very spacious room with excellent amenities. Just got sick from the restaurant. Otherwise, an excellent meal experience.

Friends_and_family Family

10/10

Exceptional

31 May 2026

MariaElena

The Dominick is an outstanding hotel and, in my opinion, one of the hotels with the best views in Manhattan. The location in SoHo is fantastic, with countless restaurants, cafés, shops, and great places to walk and explore right outside the door.

The staff was excellent throughout my stay—friendly, professional, and always helpful. As an Expedia VIP guest, I was hoping for a complimentary room upgrade, but it was not available. I ended up paying an additional $100 per night for an upgraded room, which I honestly didn’t mind because the higher-floor views were absolutely worth it.

My biggest complaint would be the elevators. They were, unfortunately, a real challenge. There were multiple occasions when I waited 10–15 minutes for an elevator, and during busy afternoon hours there were often lines. If an elevator arrived full or with large strollers, it usually meant waiting for the next one. The elevator system definitely seems overwhelmed during peak times and could use improvement.

That said, the views, location, service, and overall experience far outweigh this inconvenience. I would absolutely stay at The Dominick again and would recommend it to anyone looking for a luxury stay in downtown Manhattan.

Self

10/10

Exceptional

29 May 2026

Viva

Overall great

8/10

Excellent

26 May 2026

James

Great room, friendly staff however the elevators are a real issue. Often waiting 10-15mins to get on one that is going to your floor due to the automated system they have.

Partner

6/10

Pleasant

26 May 2026

Jared

The hotel is very nice. Love the location. The elevators are extremely slow and problematic. A couple of years ago they changed the elevator where you have to put your keycard in only for your floor. You can only get out on that floor and there are no buttons in the elevator. When the hotel is at capacity you can wait 30 minutes for an elevator because of this. Every guest we met complained about it. Note to management: please change the elevators back!

Friends_and_family Family

8/10

Excellent

25 May 2026

Nick

Awesome location and amenities but the elevators were terrible…toke way to long during busy times to go up or down

Family

6/10

Pleasant

25 May 2026

Maria

We stayed on the 37th floor. The views were excellent. However, the drapes don’t open enough to uncover all the windows and also are a bit tired and don’t attach at the end, they need significant repair work. The gym was Great. The restaurants were great, however, getting an elevator was the worst experience ever. One of the elevators was out leading to extremely long lines. Would be at least a 10 minute wait to get your elevator to the floor and then because there were so many waiting. It was never quick. He stopped at many of the floors.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Mark

Very tired and broken room. Furniture falling apart, old yellowed wallpaper, some plug sockets didnt work. The noise from the service lift was audible in the room. There was a nespresso machine, but two odd sized cups with no saucers nor teaspoons.
THE LIFTS ARE BADLY BROKEN, QUEUES ARE HORRENDOUS TO GET TO AND FROM YOUR ROOM. ONE OF THE FOUR LIFTS WAS OUT OF ORDER FOR THE FULL DURATION - 4 DAYS OF OUR STAY.
There was nowhere to buy a coffee in the morning unless you paid for room service. The facilities were poor.
It took us over 30 minutes to check in as they couldn't find us a SoHi room as we had booked.

Partner

6/10

Pleasant

23 May 2026

Scott

Staff was great. Elevators not working properly.

Self

6/10

Pleasant

22 May 2026

Ruth

The hotel was nice but the long delayed elevator made my hotel experience a nightmare. I was there for a week and on average had to wait 10-15 min for an elevator to come. I could hear loud children screaming and running around at 1am therefore the room walls are very thin. The best part of the hotel is the spa and the lobby is beautiful.

Overall I have the hotel 3 stars since my ceiling had weird red paint stains splotched on the ceiling, my tub had long hairs in it and looks like it was never scrubbed and the thin walls were bothersome as I could hear everything from my room.

The only redeeming quality was the very nice staff everyone was super friendly.

Partner

4/10

Poor

17 May 2026

Sara

We checked in at 2:45 for a 3pm check in and our room was not ready until 4:40 pm. On top of that the elevators in the property do not work and caused us to wait 20-30 minutes every morning. We ended up having to take the stairs multiple times.

6/10

Pleasant

16 May 2026

Graham

Long lines for elevators

10/10

Exceptional

13 May 2026

prashant

weekend menu was good

10/10

Exceptional

12 May 2026

prashant

bad lift timings

Friends_and_family Family

8/10

Excellent

11 May 2026

Matthew

We’ve stayed at the Dominick several times under previous names, and had great experiences. It’s in a fantastic location in SoHo, has nice views, and the rooms are huge by NYC standards. All those things haven’t changed, but unfortunately the hotel is starting to show some wear and is in need of a refresh. It’s still a good hotel in a great location, it’s just not quite a polished as it used to be.

Partner

10/10

Exceptional

09 May 2026

Chris

Na

Partner

6/10

Pleasant

08 May 2026

Nikhil

They’re not easily reachable by the phone. They left dirty dishes and linens in the bedroom. There was also blood on our sheets when we got to the hotel at first. Now, the staff was great, and they gave some accommodations. However, for the prices that they are charging, I was pretty disappointed overall with the hotel.

Partner

8/10

Excellent

08 May 2026

J.

A wonderful hotel with amazing staff. Only hitch was they lost my car in the garage which caused me to be late for an event that I was supposed to be at.

Partner

10/10

Exceptional

07 May 2026

Angela

The property is nice. The room was big, views incredible, lovely amenities, great location. However it’s the staff that makes it. Every single person is so outgoing, so helpful, so pleasant, really makes the stay special. My son who was with me really liked the doormen. They’d always talk to us about our day out when we got back to the hotel, and my son looked forward to telling them all about what we did. It’s unusual to find a team so consistently good.

Family_with_children

4/10

Poor

06 May 2026

john

The rooms were nice, but the experience was ruined by the elevators not working and the staff didn’t seem to care at all. I would never stay there again.

Family

10/10

Exceptional

04 May 2026

Afrem

Respectful to the guests. We loved the vibe at the dominick and it made our first trip to NY one to remember. Thank you all.

Partner

10/10

Exceptional

04 May 2026

Rachel

Clean big room, friendly staff, great mezzanine level lounge and light filled breakfast dining room.

10/10

Exceptional

03 May 2026

John

Everything was very good. Had a great experience!

Friends

10/10

Exceptional

03 May 2026

Ben

The nicest hotel in SoHo

10/10

Exceptional

29 Apr 2026

David Christian

Marvelous views from room

Partner

10/10

Exceptional

27 Apr 2026

Cassie

Wonderful experience!! Beautiful hotel that is comfortable, clean and great location

8/10

Excellent

23 Apr 2026

Kate

No hair dryer in my room

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Michael

We could not control the temperature in the room we would set it and it would revert back 2 hours later. Very disappointing especially when it changes when you are asleep and it cases you to wake up.

Partner

6/10

Pleasant

21 Apr 2026

Salvatore

Elevators are disastrously slow. Sometimes up to 20min wait. Up, then down. That’s 40 mins round trip. Unacceptable.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

LaTina

I didn’t experience breakfast or the spa.

Family

10/10

Exceptional

20 Apr 2026

Rafael

Always welcoming and helpful staff.
We love staying here and the many neighborhood’s offerings!

Partner

10/10

Exceptional

20 Apr 2026

Shintec

Great service - everyone is super courteous. We especially appreciated everyone from the front desk, to the breakfast wait staff, to the porters - super cheerful even though the hotel was fully booked and I imagine quite stressful.

The views by the way are STUNNING.

Family_with_children

8/10

Excellent

20 Apr 2026

Tal

Great location, rooms are nice, staff was helpful. The big downside was the elevators. The only have 4 and one was not working. You had to wait 10-15 when going up or coming down. Very frustrating. That was the only issue.

Family

10/10

Exceptional

20 Apr 2026

Keeley

Room was very clean and comfortable and had amazing views. Staff were all incredibly friendly, responsive, and helpful.

10/10

Exceptional

17 Apr 2026

Mark

Great location - walk a few blocks to SoHo restaurants and shops. Helpful staff. Diptique bathroom stuff. Great furniture in property. Would stay again

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Erica

The elevators were not working properly during our stay. Sometimes we waited 15 minutes for an elevator to arrive. Rooms were a bit tired. Views and location are great.

6/10

Pleasant

12 Apr 2026

Thierry

I stayed many times in this hotel. Location and staff are great. Unfortunately, the hotel becomes dated. It needs a large scale renovation, furniture shows signs of wear and tear. The apparently updated elevator software results in very long wait times. During the morning rush hours one may have to wait up to 20-25 minutes. Overall, this hotel is currently not matching (anymore) its hotel star ranking. Staff is however great!!!

Family_with_children

6/10

Pleasant

11 Apr 2026

Keyannah

The view was amazing! T

10/10

Exceptional

08 Apr 2026

Patricia

Every team member was cordial helpful and great

10/10

Exceptional

08 Apr 2026

AMBAR

Excellent location and pristine property. Amazing views from the room. Friendly staff. Tanvir at the mezzanine went out of his way to assist us. We will be back.

10/10

Exceptional

06 Apr 2026

Phillip

Lovely room.

Partner

4/10

Poor

06 Apr 2026

Salvatore

In general, a decent stay. The hotel itself is in a prime location. Soho is the best area in NY IMO. The drag on the stay was the elevators. They were horrendous. At peak times, the wait for the elevator was >20 minutes! You have to plan your day/time around the legthy waits. Wont be back for this reason.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Giancarlo

Clean room, friendly service. They go out of the way to make you feel comfortable.

Partner

10/10

Exceptional

04 Apr 2026

Joshua

This was our fourth stay at what has become our home in NYC.. never disappoints.. from the friendly staff (who seem to be there year after year like Marek) to the amazing room service to the unbearable location. This is the only place to stay in NYC for those who want to avoid the horrible tourist trap of Times Sq and who want an authentic friendly experience.

Family_with_children

8/10

Excellent

04 Apr 2026

Sandra

Great location for exploring downtown. Property is looking tired and could use some maintenance but very comfortable rooms.

10/10

Exceptional

01 Apr 2026

Julian

I had a great time staying at The Dominick Hotel with my family. Our son and the hotel share the same name, which is why we chose the hotel when celebrating his thirteenth birthday. From the moment we arrived, we were well pleased. Gabriella, who exudes kindness and has a beautiful soul, saw us immediately and was a wonderful person to converse with. To assist us in making our son's birthday more memorable, she was able to provide us with an upgrade that had more aesthetic views. I also emailed the hotel prior to our stay and had the chance to speak with Lissette Acosta. In addition to promptly responding to my email, she took the initiative to assist with our accommodations before our arrival. During our stay we had dessert sent to our room and the server also was genuine and personable. He made our youngest son smile when he showed him a way to eat his dessert to make it more delicious. Our breakfast the following morning was also delicious and the fruits were fresh. Everyone we encountered at the hotel were kind, which made for a pleasant stay. Before we left, our son asked if he can live there. We will definitely make The Dominick Hotel a place to stay for all of his milestone birthdays.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Velda

Staff was great, location is very convenient to Subway and shopping. My only complaint was the elevators weren’t working the first day were there. The staff had to operate manually and it took very long to get up to the 36th floor. Would stay again as long as the elevators are working.

Partner

2/10

Poor

27 Mar 2026

Lee

On the surface, the 5 star luxury hotel The Dominick in SoHo appeared clean and quite presentable. During the night, cockroaches appeared. Upon awakening the next morning, the plumbing was nonfunctional. Certain expectations exist when travelers make accommodations with a luxury hotel. The Dominick experience was less than stellar.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Neil

High-end in the perfect area. Spring for the So-Hi Suite. Well worth it.

Partner

10/10

Exceptional

24 Mar 2026

Craig J

Staff is wonderful

10/10

Exceptional

24 Mar 2026

Olga

Clean, well maintain friendly staff

Family_with_children

6/10

Pleasant

23 Mar 2026

Adam

The curtains in the master room doesn’t work. You have to open your manually.

Partner

10/10

Exceptional

22 Mar 2026

Diego

Perfect stay!

10/10

Exceptional

22 Mar 2026

tomoyo

Very nice hotel and staff. We would definitely come back.

10/10

Exceptional

21 Mar 2026

Amy

We had a lovely 3-night stay at The Dominick. Our room was our most spacious ever in New York, and the location is perfect for enjoying the city. Highly recommend!

Partner

10/10

Exceptional

20 Mar 2026

Rustin M.

Amazing room with breathtaking views! Attentive and friendly staff! No notes!

10/10

Exceptional

17 Mar 2026

Nicole

The hotel was very clean and staff were very friendly and helpful. Drinks and food were also good. The location was safe.

Friends

6/10

Pleasant

14 Mar 2026

Martina

This hotel was very nice but their elevator were broken which was a real bummer bc it has 30+ floors. They managed to get 2 of them working but it took a very long time. The staff could not possibly have been nicer and they discounted our room by 20% which was very nice so I would definitely stay there again over-all. Everything else was perfect.

Family_with_children

10/10

Exceptional

14 Mar 2026

Hyunmin

Excellent room servicing