Name: The Gatsby Hotel
Address: 135 East Houston St, New York, 10002, US

4/10

Poor

29 Jul 2026

Mathew

It was a good location however, for the price we paid I was expecting a lot better. We paid around $400 a night for a pretty gross room. It was outdated and the pillows were very uncomfortable. It said it was a queen bed, but I think it was a double. The first night we were in a less expensive room because we booked it later on when we extended and it was so small. The air-conditioning was right beside the bed extremely loud made me sick and couldn’t sleep. The walls are extremely thin. There was also barely any room to walk. I should have read reviews before. The staff was helpful, which was nice and they offer free water and coffee. Overall, I just don’t think it was worth the price I wouldn’t go back.

10/10

Exceptional

28 Jul 2026

Tracy

First time in New York and I really enjoyed my stay. It was awesome

10/10

Exceptional

28 Jul 2026

Michelle

Had a wonderful stay. Definitely will use this hotel in the future. Hotel room was, staff was great and walking distance to many restaurants.

10/10

Exceptional

27 Jul 2026

Louise

Staff were great. Especially the night time staff member. Always cheery and greeted us when we returned. Not much tv channels for night time but that didn’t matter. Our room wasn’t cleaned once over the 4 nights which I thought was weird. Good hotel to get your head down at night.

4/10

Poor

17 Jul 2026

JoAnn

The room was clean. The hotel itself could use a refresh. It is a bit old and dated. Also a bit of flashing around doors to help mitigate the noise when people slam doors, or put on slow hinges.
It did serve it purpose for our overnight stay.

Family

4/10

Poor

15 Jul 2026

Soohyeong

The hotel is very run down and really poor quality. However the location is good.

Self

10/10

Exceptional

10 Jul 2026

Ellen

Place is basic but great. The tv remote you have to ask for at the desk and didn’t work for me but I think this can be remedied. Air conditioner was good. Room and bathroom very clean

6/10

Pleasant

09 Jul 2026

Jahsier

Everything but the TV worked but it was good

Partner

8/10

Excellent

09 Jul 2026

Rattavit

Easy to go with subway like 2min

Self

6/10

Pleasant

06 Jul 2026

Justine

The hotel is fine if you're planning on being out all day and just sleeping there. The handle to turn on our shower was broken and the mattress slid every time you sat on the bed. Other things like the handles to the closet were broken but that didn't really impact our stay - just made it feel a bit more janky. I will say that we appreciated the strong AC in the room especially during the heat wave. The room got the job done but I probably wouldn't stay here again.

Partner

4/10

Poor

04 Jul 2026

mike

If you get a budget room in the base TV won’t work, was offered another room for an extra $200. On a busy road so lots of noise all night.

Self

10/10

Exceptional

30 Jun 2026

Susethe

Everything was so perfect

Partner

4/10

Poor

27 Jun 2026

Susan

The first room I went in there was mold on the sides of the shower and the room was super tiny. When I asked for a different room, the shower was better but then there was no hot water! I was told by the front desk to turn on the sink faucet and the shower and let it run for ten minutes. After 10-15 minutes, it did eventually warm up but dang! It was just a bit janky all around.

Self

2/10

Poor

22 Jun 2026

Lindsay

broken tv broken phone and no hot water, asked to get my money back and they said no. horrible dont stay

Friends

8/10

Excellent

20 Jun 2026

Bradley

I’ve stayed here a few times over the years and it’s a brilliant location! Bathrooms need an upgrade but it’s clean and does the job if it’s just for you sleeping and getting a wash!

Friends_and_family Friends

6/10

Pleasant

19 Jun 2026

Warren

Pretty basic hotel, not really any amenities. Clean room but fairly small. After I checked in I noticed there was no remote for the TV for my room, which was kind of a bummer. Thankfully I was there for work and didnt really have time to watch anyway. Pretty loud in both the hallway of the floors and from noise coming through the window. Not the nicest area either, though in walking distance to quite a bit. While it was OK i most likely wouldn't stay again for my next visit.

Self

10/10

Exceptional

18 Jun 2026

Josh

Nah

8/10

Excellent

15 Jun 2026

Deborah

The room was fine, but the TV was not functional, and I reported the issue to Justin who tried to be helpful.

8/10

Excellent

14 Jun 2026

Helivia

The location is great. It’s close and walkable to many places like Soho, whole foods, many restaurants, etc. The AC worked great. The only thing is two out of the three plugs in our room barely worked. The TV was there but couldn’t turn on. Just FYI, you will have to pay around $16/night for amenity fees tht u can’t deny. If u care about saving money and having access to everywhere, it’s okay but it’s def not luxury.

Partner

8/10

Excellent

13 Jun 2026

Tanatswa

Great for price and location.

Friends

6/10

Pleasant

12 Jun 2026

James

Air conditioning didn’t work well and it wasn’t even that hot out but the room felt muggy and uncomfortable.

Self

10/10

Exceptional

11 Jun 2026

VERONICA

Best location in NY -- the heart of downtown. The room was beautiful, the water was warm, even hot if needed. Our room was on the 5th floor. AC worked great. Some noise on Saturday night at 2 am and 4 am -- when the bars close, it sounded like the police were on hand to help the college students keep control of themselves. The people who staffed the front desk were not open to questions, however the breakfast staff and the room attendants were helpful. Breakfast was just fine -- hot coffee, hot chocolate.

Family

8/10

Excellent

02 Jun 2026

Walter

This was a good stay for overnight for work. It was not a luxury hotel or room by any means but it was comfortable for a business overnight stay.

Self

10/10

Exceptional

02 Jun 2026

Clarissa

There’s no bell at the front desk so it’s hard to get receive help when staff is not there.

The paint on the tub was chipping off.

Self

2/10

Poor

01 Jun 2026

Shanika

The tv in the room DID NOT work!

10/10

Exceptional

22 May 2026

Jennifer

Perfect location right near the Bowery. Everything was nearby. Hotel was clean and bed was comfortable. Would definitely stay there again.

Self

10/10

Exceptional

18 May 2026

Hind

The room was very clean and the staff was super helpful and very nice. The walls are pretty thin so you and others on your floor have to be considerate with the noise level but other than that it was an amazing short stay!

Friends

10/10

Exceptional

16 May 2026

Bobbie Sue

Staff was pleasant and helpful. Very clean. Always fresh coffee.

Self

2/10

Poor

14 May 2026

Aleta Scott

Probably my worst hotel stay in NY. The property is old so no double panes glass windows so the outside noise is very load. There’s too much noise from the corridor with all the slamming doors and elevator motor humming and adjusting every five minutes. Hang your own towel as there is no daily maid service; terrible bedding and no one around to offer extra blankets or towels.
For $350 night I regret just not going on my Bonvoy app and taking the cheapest Marriott option.

Self

8/10

Excellent

14 May 2026

Steven

Great for the price and location.

Partner

10/10

Exceptional

05 May 2026

lynn

The coffee situation is not yet quite perfected. There was no coffee on the last morning of our stay.
I realize how much more work it would be to have coffee in the rooms

I dont mind going down for coffee.
It is a friendly time

Family

4/10

Poor

03 May 2026

Chad

The hotel is on Houston, so it's extremely loud, no fault to the hotel itself, but there is almost no insulation on the walls or windows so you really feel like you're sleeping on a fire escape, it's so dang loud. The interior doors to the rooms are almost as loud as the street outside, this is 100% at fault of the hotel, anyone on your floor leaves their room, you know it because it wakes you up. The price was why we chose this hotel, the location is almost ideal, but the noise is why we'll never go back. If they fix the doors and windows noise, we'd go back in a heartbeat.

4/10

Poor

02 May 2026

Graeme

The location is convenient, with an F-Train stop right outside the door. The room was clean, however the TV did not work, which was not a very big deal, but there was absolutely no hot water. This was by 10:30am, way after peak demand time. I mentioned this to the front counter staff who mentioned there was no manager on duty.

Before writing this review I sent a message to the hotel stating my experience and giving them a chance to respond. There was no reply, no concern for my issues. Unfortunate, this could be a viable option in the future, but not with this service. I will not be staying here again.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Toi

Hotel was centrally located and in a great area! Wish there was ice and free bottled water.

Friends_and_family Friends

2/10

Poor

29 Apr 2026

Richard

I was charged a \"convenience fee\" of $17/day upon check in which was not part of the original booking.

10/10

Exceptional

29 Apr 2026

Sonia

C’était très bien passé, presque chouette!

6/10

Pleasant

22 Apr 2026

Kelvin

The room was clean, and the AC worked great. There was no soap initially in my room, so I had to go to the front desk about the matter.

Self

4/10

Poor

21 Apr 2026

Kyle

Staff did not enforce quiet hours and the doors throughout the building do not have the hydraulic arms that prevent doors from slamming. Fire alarm is also faulty, causing it to sound off in the middle of the night despite no threat to safety.

8/10

Excellent

21 Apr 2026

Xiomara

They saved my butt because the hotel where I stayed would not store my luggage after 11 AM checkout. This was a disaster because my flight left out of Laguardia at 8:45 pm. I needed a place to store my luggage until about 6:30 pm. I found the Gatsby and I rented a room for just 1 day so that I wouldn't have to haul 2 rolling suitcases all around NYC until the car came to pick me up for the airport.
The room was clean. Bed was a little low. No refrigerator or safe. No conditioner in the shower. Just shampoo and body wash.
Reasonable price for 1 night stay.
They actually hold your luggage for you. They have a storage closet. That's a win.

Self

10/10

Exceptional

21 Apr 2026

Patrick

The accessible room was \"Garden Apartment Style\" -- i.e. in the basement --but this was a small, clean, quiet well-kept hotel in a perfect location for my needs. Nothing fancy but highly recommended for anyone who wants to be located in the West Village, SoHo, Lower East Side.

Self

10/10

Exceptional

27 Mar 2026

Kevin

This is a great option it you’re on a budget. It’s not a 5 star hotel, and there are some things that are a little annoying (hot water can be iffy, internet is not great) but for this price, it’s an amazing bargain. It’s clean and its stylish. I’d stay there again. And I used to live in the neighborhood, so it was fun to be there again!

10/10

Exceptional

19 Mar 2026

hernan

Muy cool, no es lujo, pero sirve

Partner

4/10

Poor

07 Mar 2026

Keith

From the Lower East Side. Know the shops well. It's winter. Heat was fine. NO HOT WATER! Told by staff to let the bathroom sink and tub to run hot water valves for 15 minutes before any hot water would flow! Only then would the hot/warm water briefly come out. Real bummer.

2/10

Poor

05 Mar 2026

john

they took the money for my room and refused to let me stay the night

8/10

Excellent

02 Mar 2026

Gabriel

The best bang for your buck in this area, given the stark price differences in the East Village. The only issue we had was that the shower wasn't giving hot water, which was fixed right away when the mechanic showed up at 9am. So make sure to do your room check first thing when you arrive, rather than find out at 8 am like us. Either way, we felt safe and were able to navigate the city easily from this area.

Partner

10/10

Exceptional

27 Feb 2026

Manuel

The hotel greatly exceeded my expectations. There is a great area where you can sit, have hot chocolate, coffee, and heat up any food you have. I was surprised the rates were so reasonable when I found it on Expedia, and the service was exactly what you look for in a hotel. I will be recommending this hotel for anyone who wants a great stay in a place where you feel safe comfortable and not breaking the bank and right next to so many attractions , I will definitely be coming here again.

Partner

10/10

Exceptional

22 Feb 2026

Christian

Great spot… Friendly staff… A stones throw away from just about anything you wanna do in the big apple

8/10

Excellent

21 Feb 2026

Rita

The room was clean. The bed was comfortable. And
if you just want a clean, safe place to crash, it is a good
choice. I would bring my own soap and shampoo though.
Close to subways and across from a Whole Food Market.

Self

6/10

Pleasant

13 Feb 2026

SALOME

Room was fair. No fridge in the room. Very convenient location

Business

10/10

Exceptional

18 Jan 2026

Erin

Very friendly and helpful staff

Friends_and_family Family

4/10

Poor

12 Jan 2026

Christian

The hot water takes about 10 minutes when you want to shower I don’t understand it

6/10

Pleasant

05 Jan 2026

derick

Room was needing some love. It took 10 minutes to get hot water. Such a waste. Room was drafty

Leisure Self

6/10

Pleasant

25 Dec 2025

Dacia

The shower in my room was odd. There was no way to turn the shower head on? You could only fill the tub.

10/10

Exceptional

22 Dec 2025

Dondi

Great location, clean rooms, helpful staff!

Leisure Self

10/10

Exceptional

16 Dec 2025

Lyston

We really enjoyed our stay here. There’s so many things in walkable distant. Plus the free coffee was very nice on a cold day! We will be back

Leisure Family

6/10

Pleasant

16 Dec 2025

Alon

good for the price

Leisure Partner

10/10

Exceptional

16 Dec 2025

William

Staff was friendly room was nice and clean thank you.

Partner

10/10

Exceptional

15 Dec 2025

David

Great location, renovated room, comfortable bed and pillows, helpful staff.

Partner

8/10

Excellent

11 Dec 2025

Victoria

Rooms cleaned daily (unless you opted out) and the staff was very courteous and helpful!

4/10

Poor

11 Dec 2025

Robert

Worst hotel I’ve ever stayed in while traveling to NY

Business Self

8/10

Excellent

24 Nov 2025

Marc

The room was actually quite nice for the price and overall situation. Comfortable bed, good shower, towels that didn't suck. Only issue is that the elevator (I believe) makes this horrible noise every time it's used, and it's basically impossible not to hear in your room. It's a self inflicted wound that the hotel could solve, vs the outside street noise. Bring ear plugs.

Leisure Self

10/10

Exceptional

14 Nov 2025

Yariliz

I WAS SO SCARED BECAUSE OF THE REVIEWS BUT IT WAS SUCH AN AMAZING EXPERIENCE, the receptionist Samantha was exceptional, excellent service. I will be staying again!!!The location is perfect. Good area.

Partner

6/10

Pleasant

29 Oct 2025

Merilyn

Cold, drab gray room like a prison cell. not like it's photos. drapes have been removed. not a single bit of aesthetic. a single stripe of a different color paint across one wall would have made a bit of difference. but it was clean and beds were okay. had to beg for blankets though. also TV didn't work.

Business_and_leisure

6/10

Pleasant

27 Oct 2025

Emmanuelle

The hotel does what it needs to do, we got it whole on a pinch so it worked just fine. Location is INCREDIBLE! Would literally stay here again just because of that.
The room felt a little run down, definitely not as nice as it looks on the website photos. The bed was ok, we found some ash? under our pillows, or maybe just dust.
The bathroom did not feel as clean but what hotel feels clean regarding a bathroom thousands of people use lol

The staff was fantastic, everyone was suuuuper nice and accommodating. I didn’t catch her name (shame on me) but the skinny girl at the front desk with the thick black framed glasses was sooooo nice! I would stay here again just because of her and the location. Thank you for making our stay easy and comfortable, definitely made us feel better about our choice since the facilities kinda let us down. This girl deserves a raise!!!!

***If it helps, she checked us in on Monday October 20 at around 1pm. Again thank you, you were great!!!

Business_and_leisure Partner

4/10

Poor

26 Oct 2025

Ryan

Dirty hallways. Very noisy doors slamming all night. Thin walls. My window was broken, shattered.

Leisure Self

2/10

Poor

20 Oct 2025

Jessica

This property is not as advertised and I escalated that through Expedia. This hotel has NO HOT WATER, no in room safe, mattress is on the basement floor, and gives rooms in the basement (!!!!) to people who book through Expedia.

I took my daughter to NYC for the first time and wanted her to experience an authentic experience. This room cost so much money but I still checked out a day early BY 11 am and happily paid to stay somewhere else. I let them know I was leaving so they could rent it again, and they STILL denied my refund.

This was an unsafe space that falsely advertises on Expedia and takes advantage of Expedia being unable to refund the cost of these awful rooms rented through them.

Life is hard and these people are taking advantage of us as we have become accostoumed to everyone having their hands in our pockets. They are terrible people with terrible managment in a terrible property.

Expedia DID make me whole on account of who they are. They are a wonderful corporation but The Gatsby Hotel is also taking advantage of them along with the consumer.

Leisure Family_with_children

6/10

Pleasant

20 Oct 2025

patricia

Rooms were clean

Leisure Self

10/10

Exceptional

17 Oct 2025

Robert

The staff were so lovely and accommodating. Highly, highly recommend!

6/10

Pleasant

14 Oct 2025

Wayne

I want to like this hotel very much. It is in a convenient place; the staff is very friendly; the room seemed clean to me. But they charge a resort fee on arrival. Yes it is advertised in the listing. But their website says it is for business center access, concierge service, housekeeping(?!), In room water, in room coffee, in room safe, and phone calls. There was no safe; there was no in-room coffee; if I make a phone call charge me! If I want to use the business center to print or use the internet then charge me! Don't charge me a flat fee in advance. Also the sink barely worked; the toilet barely worked. And I was given a room in the basement with a tiny porthole window and I don't think it was made clear that that was going to be the same price as any other room. If you tell me in advance I will get a discount for a basement room then I might take it, but don't surprise me with it.

Self

8/10

Excellent

10 Oct 2025

Kaitlin

Room was clean. Small and quaint but worked for my family as we were out exploring the city most of our trip. Only downside about the hotel is the paper thin walls. Staying right next to us was a family with a baby who loved to scream and wail. And we could hear everything.

Leisure Family

6/10

Pleasant

10 Oct 2025

Sydney

Looks much nicer from the street and online.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Christina

Great location to office; clean and comfy bed

Business

10/10

Exceptional

03 Oct 2025

Rosimar

Small room but clean and nice. Friendly staff. Will recommend!

Friends_and_family Family

8/10

Excellent

26 Sep 2025

Jenny

Great spot in the East Village

As someone who isn't fussy about hotels, The Gatsby Hotel was great. The AC was perfection, the bed was comfortable, and the location was exactly what I needed.

The walls were a little thin but NYC is a loud city. Housekeeping came every day with new towels, and a made bed. I wish they had swept the floors, but otherwise, no complaints.

Business

6/10

Pleasant

26 Sep 2025

Lisa

Bed was not comfortable and low to the floor. The room was small.

Business Family

4/10

Poor

26 Sep 2025

Richard

Warm water not working

2/10

Poor

24 Sep 2025

Johna

There were hidden cameras in the bathroom and our room.

2/10

Poor

20 Sep 2025

Jakob

TV didn’t work. Lost my luggage. Old showers

Business Self

2/10

Poor

31 Aug 2025

Kim

The rate was ridiculously high for this bare bones accommodation. The room itself had more of an old dorm vibe rather than a boutique hotel feel. The windows are old and do nothing to keep out the noise of a very busy street. There are no curtains to keep out light. Service was nonexistent. The television did not work and there was no support to repair it. I would not stay here again and would advise anyone looking for a decent night's sleep to look elsewhere.

Leisure Family

2/10

Poor

31 Aug 2025

Komal

Stay somewhere else

Location cannot be better if you want to explore East Village. The reception staff was very helpful and friendly. However, their bathrooms seriously need work. Sink water has barely any pressure and so does the shower - if you can figure out how to turn on the shower without calling the reception. The water does not drain quickly in the bathtub so you have to stand in your own soapy water while taking a shower - yikes! There was dirt and hair on the room floor so they need to work on that too. I paid $350+ for 1 night because I wanted to stay in East Village but I would rather pay $500 and stay at a better hotel or stay somewhere slightly far for the same price or less.

Partner

8/10

Excellent

31 Aug 2025

Dushyant

Comfortable stay

Business Self

10/10

Exceptional

13 Aug 2025

Richard

It was in a great location, tube stations close by. Lots of food choices, and safe.

Leisure Family

2/10

Poor

25 Jul 2025

Haley

So dirty we immediately left

This place was disgusting! We couldn’t even stay here - immediately checked out and found a new, much nicer, and even cheaper hotel. The room had food crumbs all over the floor, stains on the sheets/pillowcases, and just overall dirt and grime everywhere. When we talked to the front desk about wanting to leave, they came up to our room with a handheld vacuum to try to clean the floors… which obviously did nothing. Staff was at least nice so that was the only redeeming quality. Would not recommend staying here when there are so many other options.

Friends_and_family Friends

8/10

Excellent

23 Jul 2025

Jaz

you're staying in a great area for a great price.

Leisure Self

10/10

Exceptional

17 Jul 2025

Natalie

Nice and comfortable stay!

Leisure Family

2/10

Poor

17 Jul 2025

Matthew

Loan the fairy clean the from a very small refrigerator, no coffee or no complementary water in the room. I would stay there in a pinch, but more than one night isn’t worth it.

Leisure

4/10

Poor

16 Jul 2025

Noah

Cheap and available for a reason

Toilet did not flush - I had to lift the tank lid and do it manually. There was no hand soap. There was half a roll of toilet paper and no backup. The tv did not work. The shower did not have hot water. My room had one window and it was obstructed by a noisy AC unit.

Business

2/10

Poor

16 Jul 2025

Sarah L

I’ve stayed here many times before and this stay makes me not want to stay again. Arrived 25min prior to check in and they made me wait. Room was in the basement. Tv didn’t work.

Leisure Self

10/10

Exceptional

10 Jul 2025

keyla

This property gave me no issues, had some nice workers, quick and easy.

Leisure Family

6/10

Pleasant

08 Jul 2025

Lisa

Items stolen out of my room

An H&M bag with gifts for my family was STOLEN out of my room AFTER housekeeping went in and I told the front desk prior to that I did NOT want housekeeping during my stay.
Beds were comfortable, but had to call twice for assistance with TV not working properly at night and TV screen was so dark you could barely see it.
It is very expensive to stay here over Fourth of July w/e so getting something stolen from my room is very disappointing. I expect a refund for the $40 worth of gifts in the bag.
Complimentary coffee in the lobby was nice but communication from front desk to housekeeping needs to improve and should never be stealing in a hotel room.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Edward

Was really hoping based on the photos & reviews I read that this would be somewhere I’d stay several times a year while visiting my NYU student. Pictures are misleading & I can’t believe ppl left reviews boasting how great it is. Dirty throughout properly & room.

Bed was ok. Staff was friendly. But I will not stay here ever again.

Leisure Family

6/10

Pleasant

06 Jul 2025

Jacinta

The room was clean and bed was very comfortable, however very small. no fridge in the room. the time we stayed at the hotel, the free water/refreshment area was closed off due to someone messing up the room. there was alternative set up for guests, had to go to nearby store to get water. staff was very friendly though

Leisure Friends

10/10

Exceptional

22 Jun 2025

TOBI

This is a great choice for a budget hotel in NYC. It is very clean and the staff was friendly. The bed was super comfortable. They can hold your bag during the day. Rooms are no frills and very small.

6/10

Pleasant

20 Jun 2025

Miron

The property is clean and very conveniently located amongst many restaurants. The room was clean but the facilities overall were worn out and you can see and feel the wear. The outlets were so loose they could not hold a plug inserted. The elevator broke down during one day. There was no hand soap provided for the rooms. The body wash was in single-use plastic. The clothes iron had a big gunky stain, and the ironing board had holes.

Leisure Family

8/10

Excellent

19 Jun 2025

duncan

Location

2/10

Poor

19 Jun 2025

Luciana

The staff was good, the area is extremely noisy.

Business

4/10

Poor

18 Jun 2025

Zack

It was a really poor experience for the price paid -- staff were super friendly, but upon check in I was assigned a room which someone else was inside. After this was resolved, there was no hot water -- and it took me 3 reception visits and 90 minutes of wasted time to get it working -- I was told the pump doesn't work well. The same happened in the morning, so I was late for my meeting. Wifi was also disappointing for a central NYC hotel, getting average 1mb -- I could barely watch YouTube buffer free. Floors were desperately in need of a deep clean, my feet were black - so many random hairs, nail clippings and dirt from previous guests.

If the rate had been 25-30% lower, I would have expected some more of these challenges -- but at this rate it's not acceptable.

Business Self

6/10

Pleasant

17 Jun 2025

Brian

Fine for a night. Undisclosed mandatory fees are not appreciated.

Business

8/10

Excellent

17 Jun 2025

Dennis

I have stayed at the Gatsby many times due to its convenience for my visits. I really like the place. My TV did not work, but I didn't even address the issue as I did not go to NYC to watch TV. The Gatsby is a good deal for the cost.

8/10

Excellent

17 Jun 2025

Andrea

Loved it here. It was so convenient to everything in East Village.

Leisure Family