Name: Orchard Street Hotel
Address: 163 Orchard Street, New York, 10002, US

4/10

Poor

02 Aug 2026

Robert

Tired property. Not good.

Self

2/10

Poor

02 Aug 2026

Micheal

Our curtains were stained, hair in the shower, and the bed frame was broken and falling apart. We asked for this to be fixed and nothing changed but them making the bed and bringing new towels. On Friday there was also a change in the pump line which we were fully unaware of. We had to scramble to another friend of ours to shower at there place to make the plans on time.

8/10

Excellent

01 Aug 2026

Jiachen

The hotel is great but the area is quite noisy at night with all the bars. Bring ear plugs :)

8/10

Excellent

25 Jul 2026

Brandon

The location was exactly what we were looking for. The price was excellent. The room is very no frills. For example, there was no desk or chair. The views were amazing. Overall. It worked out great.

4/10

Poor

25 Jul 2026

Joseph

Ac unit didn’t work. Then we were moved and the TV box was missing and they couldn’t repair it.

8/10

Excellent

22 Jul 2026

Augustus

1

2/10

Poor

20 Jul 2026

Emily

Don't have any flight delays if you plan to stay here, they don't care and will not extend any empathy to your situation, nor any customer service whatsoever. My flight was delayed hour by hour from 11:20am to 12am midnight before it was ultimately cancelled, giving me no time to cancel as I kept expecting to make it to the city by end of day. Orchard Street Hotel staff heard me crying on the phone, desperately asking for my money back because I'd effectively wasted $800 on a reservation I could absolutely not make anymore through no fault of my own, and they refused. I booked through Expedia, and they keep telling me to talk to Expedia regarding the refund, and I did twice. Expedia sent an email as well as called on my behalf, and the hotel refused the refund to them as well, because it is the HOTEL's choosing, NOT Expedia.
I got the hotel's email, sent over proof of every flight change and ultimately late night cancellation, and they didn't care.
Every single time I called, I was told there was no manager or supervisor available to issue a refund, and they'd be in at 9am the next day. It feels like they're being purposely obtuse, and trying to make it frustrating so I would ultimately give up and let them steal from me. I can't afford to lose $800 and communicated that several times, and no one cared.
Based on other reviews, it seems the quality of the rooms is mediocre, so I'd save yourself the hassle and not let this business steal your money should an issue arise.

6/10

Pleasant

19 Jul 2026

Barbara

This is basically a hostel that charges nearly-hotel rates. Wish I’d known that. Lots of problems, but the staff did resolve everything they could. Room was hot - 85 - and AC only had one low (though constant) speed. First the staff gave me a different room, then brought a box fan to the second room. Second room just as hot, but this was clearly a building issue.

In this hotel, have to request new towels on a daily basis, and I asked at the outset to have towel service - need washcloths every day. It didn’t happen on the second day but taken care of when I repeated my ask.

TV wasn’t on the right setting, and I had to ask over two days to get it working, and it was taken care of.

The issue that they wouldn't be able to resolve was the horrible bed. Basically a mattress on a wood board. Not a memory foam mattress; the old fashioned kind that’s thin and historically would have been on box springs. Tossed and turned all night because I’m not used to a mattress that’s akin to thick cardboard.

Even though the location is good, the room is clean and the staff helped every time, never again at this place. The exhaustion and body aches aren’t worth it. Would have rated 1 because the bed is so awful, but the responsiveness to solvable problems raised to a 3.

Self

2/10

Poor

14 Jul 2026

Felix

Not good

10/10

Exceptional

10 Jul 2026

Kelly

Great place to stay in the East Village!

8/10

Excellent

10 Jul 2026

Christi

C

4/10

Poor

05 Jul 2026

Charles

No one at front desk to check in. Stood around for a long time. Room is small but clean and bed was comfortable. Not sure why there is a resort fee. Far from a resort.

Partner

2/10

Poor

03 Jul 2026

Rose

Room was tiny. The bed was against the wall and barely any walking space. The hot water in the shower took forever to heat up. We will never stay there again

Partner

10/10

Exceptional

02 Jul 2026

David

Great stay! Excellent location. Love rooftop view.

Self

8/10

Excellent

01 Jul 2026

Elisa

Hotel was fine, room was really really tiny but clean. Hotel is a bit old so there are some janky things, like key cards not always working. There are smaller details that could be improved to make everything feel nicer, but overall ok. The roof deck is really great. Most of the staff are nice and helpful. Location is excellent

Partner

4/10

Poor

28 Jun 2026

Michael

You get what you pay for. This hotel is reasonably priced, but comes with limitations. It is closer to hostel-level than hotel level. The rooms are predictably small and good enough to be used as a crash pad (though very dated when compared to similar sized rooms at CitizenM or Arlo). The AC was very good. The water temperature and pressure in my unit was terrible, and the shower head itself looked like it was purchased for $2 at the corner bodega. My key card to access my room failed every single day of my 4-day stay, requiring me to go downstairs every single time to get it re-registered. One of the attendants said that it was a known problem and that the machine was being replaced soon. Another said that it was the first time she'd heard of it. There were ants all over the free coffee station. Luggage storage is out in the open in the lobby (with onky one front desk attendant at all times), so felt unsecure. Great lively neighborhood in the middle of the LES action, but I won't stay here again unless I absoutely need to.

Self

8/10

Excellent

24 Jun 2026

Pradtana

Good stay

10/10

Exceptional

24 Jun 2026

Robert

Area has everything you want

Self

8/10

Excellent

23 Jun 2026

Mark

Great location on the LES.

Self

8/10

Excellent

19 Jun 2026

TRACEE

Staff was excellent! They have a 24-hr concierge which i found very helpful. Small rooms, but you're probably not spending much time there anyways.

Self

10/10

Exceptional

17 Jun 2026

Woojae

Good

6/10

Pleasant

13 Jun 2026

Eryn

Unfortunately the room I originally reserved did not have working AC and the thermostat was at 94ºF upon arrival. I notified the front desk and they said they'd call for maintenance to come to the property however after an hour of waiting I requested to switch rooms since there was no ETA on maintenance's arrival nor if the AC unit could actually be fixed. The front desk staff said it would be no problem switching rooms but paused after saying \"however...\" and then said \"never mind.\" I asked if the new room would be the same type or a downgrade, and then the front desk staff admitted it would be a downgrade but there was nothing they could do to refund the difference because \"it was prepaid through Expedia.\" I was moved to a lower floor and the AC worked in this room. Slow elevator and very thin walls, unfortunately would not recommend.

I stayed at Pod 31 for the second half of my trip and had a far better experience for a comparable budget hotel.

Self

6/10

Pleasant

05 Jun 2026

Arianne

If you need a bed and a private bathroom this is fine. Other than that there’s not much to say. The good: The bed was comfortable and if your room is on a higher level the view is amazing. The bad: every night I felt very unsafe walking into the hotel. On the property of the hotel there is a courtyard in front of the entrance you have to walk through to get to the lobby. Every night there was a group of about 15 agressive men shouting at me, blowing weed smoke purposely in my face and putting very loud speakers in my face. The hotel should really do something, all three nights I was there so were they. The room is small and bare bones but it does the job.

Self

6/10

Pleasant

03 Jun 2026

Daniel Stephen

Good:
* Location
* Close to Subway Station(s)
* Walking distance to Soho
* Fantastic food variety around the area
* Hotel Service
* Staff was very accommodating to the issues I faced and was quick resolve

Bad:
* Location
* Restaurants/Bars are located across the hotel and are usually open until 3am - large, drunk and loud crowds keeping you awake
* Hotel
* Room Key Scanner - Room Key had to get changed everytime I came back from the city
* Had to switch rooms because the original room given had a malfunctioning A/C

Self

10/10

Exceptional

31 May 2026

Cindy

La estadía estuvo tranquila, la ubicación del hotel fue lo mejor, les recomiendo que visiten la terraza pues tiene una bonita vista

Partner

2/10

Poor

22 May 2026

Alexys

Horrible experience. We were given a room without working AC during a heat wave, even though we paid for a room that advertised AC. The receptionist Victoria was one of the worst customer service staff I have ever dealt with. She knew the whole 10th floor had no AC and didn’t inform us and when we came back down (since our phone didn’t work) she claimed they were sold out and there was nothing she wanted to do. She didn’t even offer fans and our room was 91 degrees. Zero compassion or respect for guests and no help whatsoever. Nick was the only staff that provided any help for us during our stay. We had to fight to receive fans and once we finally begged and got moved to a different room (smaller and cheaper than what we paid for) The Ac still wasn’t working very well. The rooms are bare bones and asking for anything even towels is a task. Every issue was met with incompetence and dismissive attitude. The patio was always packed with people who weren’t guests and smoking until all hours of the night which made us feel very unsafe and the deadbolt on our door was removed. You could see the holes but no lock besides the one you can unlock with a keycard. Even when we moved rooms they took other guests stuff and left it in our room and took 45 mins and multiple trips to the front desk to get them to remove it. Plus even when the phone didn’t work, nobody would answer. Not impressed, would not recommend

Friends_and_family Friends

6/10

Pleasant

22 May 2026

Kari

This is a humble, simple and okay hotel. It's okay and a place to sleep but nothing fancy at all.

Business

2/10

Poor

19 May 2026

Justin

The room was 92° when I checked in AC was broken. I asked staff to help me with another room or try to accommodate and they said sorry they couldn’t help they were stains on the floor. They did give me a fan, but it had a bunch of hair stuck in it true story do not stay there

Self

8/10

Excellent

16 May 2026

Angela

Excellent location. Queen double bed comfortable. Small room but if you're only sleeping there not a problem. Nice shower though shower curtain barely covered stall at bottom. Free coffee a nice touch. TV worked with lots of choices. A/C worked fine. Desk staff very helpful. Perfect for our 4-day senior couple stay.

Partner

2/10

Poor

15 May 2026

lynn

Room was insanely small. Looked nothing like the photos. My double bed was a futon. It took 15 minutes of running the water before it got hot for the sink and shower. The faucet was busted. Wry loud due to the bars across the street

Self

10/10

Exceptional

14 May 2026

Simona

Yes

4/10

Poor

12 May 2026

Christopher

Floors were sticky. You can hear constant doors slamming from other guests. Fire alarms sometimes go off because of steam from the shower. Water pressure is low and temperature takes like 15-20 minutes to warm up. Beds are comfortable though.

10/10

Exceptional

11 May 2026

B

This is a great value hotel, in a wonderful location in the lower east side. The room and amenities were all clean and the bed was really comfortable. The staff were friendly and helpful. Even though you’re in a loud part of town I found you couldn’t hear much from outside. The rooftop is a bonus too. I would definitely stay here again next time I come back.

Self

8/10

Excellent

10 May 2026

David

Nice hotel, simple, affordable for NYC. Would stay again.

Partner

10/10

Exceptional

07 May 2026

Jonathan

Great quality for the value of the money

Self

6/10

Pleasant

07 May 2026

Yoselyn

Stayed here a few times , the price for this last time was kind of ridiculous to me for the smallest room, when I’ve paid half of what paid for a bigger room

Partner

6/10

Pleasant

24 Apr 2026

Maria Olga Damo

The room was very small. It was not very clean.

Family

8/10

Excellent

23 Apr 2026

Nicole

The room was very very small for the price but very clean. Luckily we only had 2 back packs. Not sure where we would have put suitcases. Location is great! Staff very friendly and we were able to leave bags for free before check in and after check out. Rooftop has nice view of Empire State Building.

Partner

6/10

Pleasant

19 Apr 2026

Aaron

Staff were great. Room was a bit shabby and rough around the edges, but not dirty or messy. Just used (furniture and curtains were a bit old and showing it). Views were great. Nice, simple rooftop.
Rooms are tiny, but not surprising.
Great location (near shops, food, subway, etc).

Self

6/10

Pleasant

16 Apr 2026

Michelle

We stayed at the Orchard Street Hotel in July of 2025 and were very pleased with our room. In April of 2026, the room seemed to have some sort of water damage. The window treatments were dirty and looked like they were damaged. The window in the bathroom was also open when we arrived. The stay was adequate, but just not what we expected after our first experience.

Friends_and_family Family

4/10

Poor

14 Apr 2026

Ruairidh

Serves a purpose with price in mind.

pretty dated and worn.

customer service desk rep - clearly should not be in customer service, no helpful, un willing to assist with clarifications or just in general be helpful

Self

10/10

Exceptional

12 Apr 2026

Uzuki

This hotel is one of my favorite to stay in the area. I do wish they had full body mirror and little better positioning of the bed lol but over all I am satisfied♥️

Partner

10/10

Exceptional

11 Apr 2026

Vinnessa

Great location and clean

10/10

Exceptional

08 Apr 2026

Andrew

Always a pleasure staying here!

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Andrea

I have booked here multiple times for various spans of days and found that the staff here are amazing. Rooms are always clean, never had issues with their AC. Overall a good stay! Highly recommend.

Partner

2/10

Poor

27 Mar 2026

Shaheen

Staff was lovely same for control of room temperature. Cleanliness wasn’t the best and there was no hot water

Self

10/10

Exceptional

26 Mar 2026

Tyler

Great to wake up over the sunrise to wake you up. The bathrooms are really nice and are great to get situated. I enjoyed the stay for 1 night for a quick layover. Definitely in the heart of LES and Chinatown. Has subways within walking distance. Great for solo and couple travelers.

Partner

6/10

Pleasant

24 Mar 2026

Daniel

Mattress was extremely soft. It took 15 minutes for water to become warm in shower. Towel rack by sink fell off. Lot of noise from street on weekend.

TV selections were excellent. Staff very courteous. Location fine. Outside decorating made hotel stand out.

Self

10/10

Exceptional

17 Mar 2026

Najee

.

6/10

Pleasant

12 Mar 2026

KRISTY

Clean room great view great location, staff was nice. My one issue is that there was no hot water and the water pressure was very week. In winter taking a luke warm show was awful.

Self

6/10

Pleasant

06 Mar 2026

Lynwood

Freezing shower. Had to run for ten minutes before any lukewarm water came out.

Great food options nearby. Great museums.

Wish there had been a blanket. Room was very cold.

Self

10/10

Exceptional

04 Mar 2026

Brian

The property is one of the best hotel options in Manhattan, hands down.
In Manhattan you want a clean safe place to sleep and recharge. This is that and more. Walking out for a quick bite, more than 5 Michelin Bib Gormand Restaurants in walking distance. Bus and subway to get anywhere within a block and a half. Five star staff available 24/7. Just outstanding

8/10

Excellent

03 Mar 2026

Tiffany

This hotel is such a vibe! Cute little boutique hotel with amazing decor and street art in the heart of Orchard Street. Tons of stuff to do just steps away, from bars to dining to cute retro shops. The staff is amazing. Wonderful views and you’re really close to ChinaTown and the piers. Only downfalls is the whole area is quite lively at night so it can be quite noisy at night, and the mattress is VERY firm and super low to the ground. I happily give it a 9/10 though!

Business Partner

4/10

Poor

02 Mar 2026

tiffany

the blinds were extremely dirty and had stains all over them.. there was black fingerprints all on the wall above the bedroom and on the back board.. there was also a window right next to the shower that didn’t have any blinds which made me extremely uncomfortable to shower & the lighting was terrible. first time staying here and sadly i won’t be back.

Partner

8/10

Excellent

01 Mar 2026

Daniela

Great location, in the middle of a lively neighborhood, close to the subway. Room is small but it had everything you need. The only thing that needs improvement is the cleanliness. The sheets smelled like body odor.

Friends

10/10

Exceptional

09 Feb 2026

Sunil

Great and great location

10/10

Exceptional

02 Feb 2026

Matthew

staff was amazing!

Business

10/10

Exceptional

15 Jan 2026

Joseph

It was great!

Self

10/10

Exceptional

13 Jan 2026

Annabella

Great location

10/10

Exceptional

10 Jan 2026

Brittany

Super comfortable and easy one night stay for a solo traveler. Competitively priced for hotels in the area, it has a desk attendant at all (reasonable) hours, tenants weren’t too loud, street noise was a fine level even on a weekend night, bed was comfy, heat and AC both worked well, and the shower was nice and hot. They also had an iron and ironing board and clothes hangers in the room and rooftop patio with nice views.
It was the tiniest hotel room I had ever seen in my life, and there weren’t many frills (no fridge, only a communal microwave downstairs, no bedside table or space for one, no chair or desk, just the bed to sit on, communal coffee in the lobby but not the room, pretty terrifying looking “lounge” on the second floor with a busted window and a few lights out). Alas, I didn’t need those things so I had a great time.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

isabelle

Stayed here in October, great staff and room was good as well. Would love to come back and stay again!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Adonis

Cute location for the night. Very small room, but perfect for one person.

Leisure Self

8/10

Excellent

28 Dec 2025

Lena

Room was extremely clean. Staff helpful. Blackout curtains perfect.

Had some brief issues with the ammenties (TV, light fixture) - but staff was helpful and assisted in solving the issues right away

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Marina

Clean room, the staff members were all very kind and helpful, and our room's view was amazing.

Leisure Partner

2/10

Poor

24 Dec 2025

Tejan

Worse place I ever stayed at. Photos are deceiving

8/10

Excellent

23 Dec 2025

Giancarlo

Nice room. Pleasant staff.

Self

10/10

Exceptional

22 Dec 2025

Chris

Location was excellent for access to all of Manhatten in a short period of time

Friends_and_family Family

2/10

Poor

19 Dec 2025

Audrey

Zero hot water our whole stay and awful pressure. Some of the staff were rude. Fire alarms going off at 7 am. And multiple bugs in the room. Do not stay here.

Leisure Partner

8/10

Excellent

17 Dec 2025

Jill

Clean room, friendly staff, great location

Leisure Family

10/10

Exceptional

15 Dec 2025

Jason

Great value for money. Nice staff, clean room and fresh coffee available all day. Will be back.

Partner

2/10

Poor

15 Dec 2025

Tim

Way over priced
No amenities at all

4/10

Poor

12 Dec 2025

Aaron

Tiny, dingy room, probably the most cramped hotel room I've ever stayed in. Furniture is worn, bed creaks with old springs. Need a CPAP machine or something else plugged in near the bed? Forget it, no accessible plugs and no night table.

10/10

Exceptional

03 Dec 2025

Andrew

Great hotel. Great stay everyone! Friendly staff.

Self

8/10

Excellent

30 Nov 2025

Sarah

Clean, convenient and exactly what we were hoping for. The roof deck provided a beautiful view and a great place to sip our coffee in the morning. Only reason for 4/5 stars was the weak water pressure & temperature in the building. Otherwise a wonderful week spent here.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Randall

Beautiful & cozy room on the 11th floor. We had a corner room with views of East River & Empire State Bldg (facing North) Close to all amenities, bars, restaurants and subways. Alway love staying in the LES. Loony was charming, a total Lower Eastside vibe. Staff was friendly & welcoming.

Partner

6/10

Pleasant

17 Nov 2025

Joshua

Lovely staff, but the room was just adequate: no desk, temperature regulation was very quirky. A decent budget alternative if your needs are few, but underwhelming.

Leisure Self

10/10

Exceptional

16 Nov 2025

Melinda

Nice hotel

Leisure Partner

10/10

Exceptional

13 Nov 2025

Dalilah

The location is unbeatable, there are so many great food spots and shops within walking distance. The area was really lively and packed with people on the weekend, if you’re into nightlife this is the spot for you. Definitely a younger crowd. I felt really safe walking in the area both in the day and at night. We were on the 5th floor and were able to hear noise from the streets (mostly cars honking at eachother) and the rooms are pretty tiny, but this is NYC so you can’t really complain about that too much. Bathroom inside the room was a plus. I would stay here again in a heartbeat.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Matthew

What an incredible experience! I'm so lucky to work right in the neighborhood and the customer service hospitality was just fantastic. Thank you so much!

6/10

Pleasant

01 Nov 2025

Marc

Room is good, staff is Great BUT

10/10

Exceptional

24 Oct 2025

Alp Tuğ

Helpful staff❤️❤️❤️

Leisure Partner

8/10

Excellent

24 Oct 2025

Martin

Nice little room in the city!

10/10

Exceptional

17 Oct 2025

Erica

Amazing stay. No problems

Business_and_leisure Partner

8/10

Excellent

14 Oct 2025

Sylverio

Everything was great. The only small downside was both nights I was there. There was a bunch of people that weren’t guest hanging out by the front door at night drinking, smoking weed, and taking up all the patio seats.

Leisure

8/10

Excellent

13 Oct 2025

Edda

No coments

Leisure

10/10

Exceptional

12 Oct 2025

Afzal

Spent the night to go clubbing for our birthday in lower east. Hosted a pregame/pizza party for 15 people on the terrace. View was amazing and location is perfect. Room was small but we were only there to pass out. Staying here everytime I visit now.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Brian

Great staff, tremendously helpful and kind

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Joan

Quiet, friendly place to stay. excellent access to subway, shops, & restaurants.

Leisure Partner

8/10

Excellent

28 Sep 2025

GABRIEL C

Good for the value, indeed

Business Self

4/10

Poor

26 Sep 2025

Tom

The place overall location wise is great. The room is tiny with barely any space to move around. The bed was uncomfortable and the shower went from cold to nuclear hot. Also the sound on the floor was terrible. Every door close sounded like a slam reversing through the hallways. On my first night all I heard was a maintenance person clanging around fixing something in the hallway till after midnight. I’ve stayed in the area many times before in neighboring hotels and I have to say I wouldn’t come back.

Business

8/10

Excellent

22 Sep 2025

Steven

This property my fiance and I stayed in. It was a good experience because they had everything around the property, from Nightclub, to eating at night. Morning time, it was the same, a variety of everything.

10/10

Exceptional

20 Sep 2025

Robert

I loved everything about this hotel besides not having a mini fridge or an ice machine. Next time I am bringing my cooler backpack and going down the road to get a block of ice. Besides that the rooms were very comfortable and modern with beautiful rooftop lounging to have a nice cup of coffee with a view in the morning. Definitely recommend.

Business Self

8/10

Excellent

20 Sep 2025

Alitha

The room and TV was very small but clean. The phone looked like it needs to be disinfected but overall it was decent. Staff was friendly.

Leisure Partner

10/10

Exceptional

19 Sep 2025

ivy

our #1 hotel in les

great location, good views, clean, nice!!

Friends_and_family Friends

2/10

Poor

16 Sep 2025

Juliana

a crackerbox room, for the price!!

Partner

8/10

Excellent

15 Sep 2025

Jerome

If you have ever stayed in New York, you know that most hotels, boutique or not, have small rooms. When we first arrived, the room we had originally was tiny, and we asked if we could be moved to a different one.

The staff worked with us and didn't charge us extra for a better room with a little more space. The staff in general was very accommodating and easy to work with.

That being said, overall, I would give my stay a 7.5 out of 10 based on the following: Location, Staff, Comfort, and Cleanliness.

My negatives would have to be that there was no fridge to store food, the ironing board was a small board that had to be used on a surface, and the TV didn't always work; sometimes it did, sometimes it didn't.

I was there for fashion week with my wife, so it was central to the places we needed to work at during the trip. I wouldn't necessarily stay at this hotel purely for vacation purposes, but to be in the same area for a reasonable price, I wouldn't mind coming back to this hotel.

Business_and_leisure Partner

10/10

Exceptional

12 Sep 2025

Wilson

This hotel is perfect for exploring NYC for a true New Yorker experience. Staff were amazing and the hotel room we booked was amazing ! Had a perfect city sky line very for great sunsets and amazing night life views. Parking isn’t ideal ( but that’s an nyc problem ) we will be booking again for our next NYC trip in a few months again !

Business_and_leisure Partner

10/10

Exceptional

12 Sep 2025

Denise

Fabulous Hotel. Great views of the city. Modest but wonderful.

Business Self

10/10

Exceptional

06 Sep 2025

Adam

Affordable for spot and room

For the spot this hotel is in and how nice the rooms are (plus an awesome view) this hotel is crazy affordable. Yes obviously it’s small you are in NYC lol. 10/10 will be coming back to this hotel every time I stay in nyc

Partner

4/10

Poor

05 Sep 2025

Verified traveler

not great

This place was not at all what I expeted. The room was in bad condition. The bathroom lights were out and some was flickering. Just a generally low codition hotel.

Business