Name: Sheraton Tribeca
Address: 370 Canal Street, New York, 10013, US

2/10

Poor

23 Jul 2026

Heather

This is a very noisy hotel. You can hear everything that happens in the hall, and most nights there is either construction or late night trucks right outside the hotel. Don't stay here if you want to sleep.

10/10

Exceptional

20 Jul 2026

Valerie June

The room was wonderful and the staff was very helpful! I would recommend the Sheraton at Tribeca!

Friends

10/10

Exceptional

19 Jul 2026

Gul

Very friendly staff. The location is very good.

Family

10/10

Exceptional

15 Jul 2026

Lizbeth

exelente eleccion!!!, realmente supero mis expectativas, el hotel esta recientemente remodelado y todo estaba casi nuevo, buen tamaño de la habitacion, buena ubicacion, solo le falta como que el nombre sea mas visible porque uno lo tiene al frente y puede pasar inadvertido, el personal muy amable, lo recomiendo 100%

Friends_and_family Family

2/10

Poor

13 Jul 2026

Chantell

A/c broke

Partner

10/10

Exceptional

12 Jul 2026

Nelson

Hotel was in a nice location and everything was clean

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Mi Hyun

I read reviews saying the staff were very friendly, and it was absolutely true. Every staff member I met was kind and welcoming. The hotel felt a bit small, but it was comfortable and I had no problems during my stay. Overall, I had a pleasant experience.

Family_with_children

10/10

Exceptional

10 Jul 2026

Anneliese

Great stay

Self

10/10

Exceptional

09 Jul 2026

Jeremy

Very clean too

10/10

Exceptional

07 Jul 2026

Joanna

Wonderful hotel, everything we could have asked for

8/10

Excellent

06 Jul 2026

Kimberly

The staff were all very attentive and friendly.

Family

10/10

Exceptional

03 Jul 2026

Katrina

Excellent location, very close to subway to get out and explore. It is also walkable to many excellent shops, bars and restaurants. The staff were amazing and friendly.

Partner

6/10

Pleasant

02 Jul 2026

Alexei

The staff was extremely unhelpful. From the checking in to checking out and everything in between. I made multiple requests to bring missing pillows and towels, but nobody showed up. Not a single time.
There were 3 of us and we were missing a full set of everything.
Very disappointed with the service.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Gwen

Great hotel where we stay often. It is walkable and easy access to subway. Lots of shopping and restaurants are close by. Staff is always welcoming and happy to help.

Partner

8/10

Excellent

29 Jun 2026

Cynthia

Very comfortable bed, friendly and helpful staff, and beautiful view from our room of the Empire St Building. Happy hour on 21st floor very nice, and breakfast in same area had many options and we got to sit outside on the 21st floor patio to enjoy it one day. Canal St Subway just steps away -- very convenient. Cons included construction on lobby floor which made it feel like a pop up not a destination, and Canal St location which was central but not charming. Overall very positive experience and loved nearby Chinatown, Little Italy and SOHO.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Tyefia

The happy hour is a great amenity with the club room and the staff is excellent

Partner

8/10

Excellent

26 Jun 2026

Lawrence

Mia at front desk was wonderful
There is an observation deck with happy hour, breakfast is included if you’re part of the hotel program. Rooms were updated and very clean
TV wasn’t easy to figure out honestly
Lobby is being renovated
Cool Tribeca/ Chinatown location

Self

2/10

Poor

23 Jun 2026

Marc

This place is currently a building site. It’s so loud. The staff appear not to want to be there. The WiFi takes regular breaks - impossible to work never mind so video calls. The rooms are tiny. Staff kept trying to come into my room (4 times in total) despite a do not disturb sign. NYC has so many great hotels - this is not one of them. Be kind to yourself and stay somewhere else.

Self

4/10

Poor

22 Jun 2026

Nicole

N/

10/10

Exceptional

22 Jun 2026

Maria Corazon

We loved our stay at the Sheraton Tribeca. The location was ideal, very close to everything and the staff was super friendly, helpful and accommodating, especially Keuan and Mia. If the price is right, we will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Rachel L.

Great overnight stay!! I was able to check in early.. a true blessing

Family

6/10

Pleasant

22 Jun 2026

Jian

There’s some bad smell in the room . Not sure what it was .

4/10

Poor

18 Jun 2026

Nicholas

I was not notified that there would be construction in the on site restaurant. and there was no onsite gym access. we had to go next door to a planet fitness. Shouldnt have paid as much as I did.

Friends

10/10

Exceptional

15 Jun 2026

Sebastien

Very Good

Family_with_children

8/10

Excellent

14 Jun 2026

Holli

the hotel registration and lobby were under construction so it was not good downstairs. however, my room was perfect with its own patio and amenities bed, temperature were all great, as was the staff. Especially wonderful waiter in the ersatz dining room.

6/10

Pleasant

09 Jun 2026

Desiree

When we arrived we were met by loud machines and dusty tarp taking up half the lobby. Apparently renovations were being done. My guests and I were never notified prior to arrival work was being done in the hotel. No consideration was made for patrons, gym was out of order and they made a make shift bar and dining area that wasn't available until 5pm. I picked this particular hotel based on amenities and NYC views; we only got views! No compensation was offered for the inconvenience of renovations.

Family

2/10

Poor

09 Jun 2026

Birgitte

This was my most horrible hotel experience in NYC. When I arrived the room wasn’t ready even that my reservation said check-in starts at 3.00 PM (I arrived around 3.45 pm) had to wait for my room The front desk staff was very unfriendly and not accommodating at all. . Only one elevator was functioning and it took me an hour to get to my room. I wasn’t notified that the hotel is under renovation and everything was a mess. I am deeply disappointed with my stay.

Family

6/10

Pleasant

07 Jun 2026

Stacey

After staying here many times, this is probably my last. They are renovating the hotel and the main entrance is a mess. I waited a half hour for the elevators two times because one didn’t work at all. It is a mess. The rooms are tiny now. You have a super large TV on the wall, and a table and chair and the bathroom shower is a water closet. The amenities are few compared to my stay in fall of 2025. It’s a shame how they made the rooms so small and clunky. I didn’t eat there. I just wanted out the next day.

Self

4/10

Poor

05 Jun 2026

Eugenio

The lobby is under construction, and the temporary check-in desks look cheap and are messy. Also, my particular room had a window yet there was no light that came in because of the building next door. Lastly, I reserved a King room, but when I arrived, I was assigned a queen. When I asked about this, I was told that when I book through Expedia, it's \"run of the house.\" The hotel fixed this and gave me a king room, but I would rather not have gone through that.

Self

8/10

Excellent

04 Jun 2026

Brian

Construction happening but it was all ok.

10/10

Exceptional

02 Jun 2026

Ashley

Everything was top teir

Partner

10/10

Exceptional

02 Jun 2026

Ruolei

bs rjr rh dhdhdhheehhehdh

8/10

Excellent

31 May 2026

Cheryl

The room was fantastic! It was clean and well-appointed. Appeared to be newly renovated.
There was construction, so there were periods of noise but not at night. I felt safe here inside the room but the area outside was a little interesting. I would recommend to stay off Canal and walk a parallel street if walking.
The staff was working under stressful conditions considering the construction but they were not very friendly and actually somewhat bordering rude. However, that could just be New York. The employee handling the luggage and parcels was polite and helpful and was a hard worker.

Self

8/10

Excellent

28 May 2026

Patricia

Nice room with view of city but construction in lobby takes away alot, should allow greater access to roof top

Partner

4/10

Poor

27 May 2026

Daksh Udaykumar

I think the property staff was very underwhelming. Especially the front desk people, because every time we asked and called them that we need something or anything else they said we’d be right up and they weren’t there and never came to help us out. The AC was terrible it was hot and even with that I asked to make it cooler but they didn’t.

Family

8/10

Excellent

24 May 2026

Keya

Very nice hotel can’t wait to see it when they are done renovating. Staff was nice check in and check out was a breeze.Great location and access to parking.

2/10

Poor

21 May 2026

Daniela

Under construction and very loud

8/10

Excellent

20 May 2026

FEDERICO

Great location

2/10

Poor

19 May 2026

Julia

The property was under construction and was not told by Expedia or the hotel. When asked about refund to switch hotels they refused: hotel blamed Expedia and Expedia blamed hotel😡

10/10

Exceptional

19 May 2026

Dylan

The staff was amazing! The room was perfect! The rooftop was incredible.

Partner

10/10

Exceptional

18 May 2026

izabela

Best hotel ever we absolutely loved everything about it omit the renovation

Friends_and_family Friends

6/10

Pleasant

18 May 2026

Tania

The hotel was in reconstruction, noise, the elevator doesn’t work, no parking. Bed was uncomfortable.

Partner

6/10

Pleasant

18 May 2026

Juan

Whole reception was being renovated. I didn’t know in advance which could very well be because I didn’t look hard enough, but that is why my experience was not the best

10/10

Exceptional

17 May 2026

Tod

We had the top floor which was appreciated, but this was a standard room. Appreciated the larger room in general, nice sized bathroom. The breakfast included was better than expected, and we enjoyed sitting on the rooftop deck on level 21 taking in the vista of midtown - fantastic view both during the day and at night!

Partner

8/10

Excellent

13 May 2026

James A

Newly renovated room was a decent size for NYC. Very comfortable, new mattress. Well decorated and functional. Above basic needs/quality. Club Level room with nice b-fst room and snacks and deck.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Hong

Very friendly staff and room is very nice and clean! Definitely will recommend it to my friends and family!

Family

2/10

Poor

11 May 2026

Marc

Noisy under major construction
covered in dust also

Self

4/10

Poor

10 May 2026

michael

The property is under renovation. There is alot of construction going on and had we known we would have stayed somewhere else. You are literally part of the construction as you end its terrible. Only good thing is the staff was wonderful did the best with what they could

Partner

10/10

Exceptional

10 May 2026

Ramon

Great

Friends_and_family Friends

6/10

Pleasant

07 May 2026

Aida

Be aware and read the notes hotel is under the construction

Partner

8/10

Excellent

03 May 2026

Stanislav

Room was clean and tidy, it was quite compact for its price and had no decent table to fit a laptop and work with a minimum amount of comfort.

Self

6/10

Pleasant

03 May 2026

Brooke

Light in the bathroom was broken as was the bathroom door and lock. The hotel is under construction.

Family

6/10

Pleasant

02 May 2026

Moses

Heavy construction on the building . Would’ve been nice to know to know before paying 900 dollars

Partner

8/10

Excellent

02 May 2026

CLAIRE

Lovely big room that was recently renovated. Super comfy bed.
Only issue was that the hotel was being renovated and so was noisy and dusty and we weren’t informed when we booked

Partner

10/10

Exceptional

01 May 2026

Songpu

The room was very clean and fresh

Self

10/10

Exceptional

30 Apr 2026

Rafael

building is under renovation. staff was very accommodating. this property isnt really tribeca but more like tribeca adjacent .

Self

10/10

Exceptional

29 Apr 2026

Iris

Excellent. When I come to New York I stay here

Self

10/10

Exceptional

29 Apr 2026

Iris

Staff was excellent. Feels like home

Self

10/10

Exceptional

29 Apr 2026

Jose

great stay

Partner

8/10

Excellent

29 Apr 2026

susan

The room was great. Very clean and comfortable. The lobby was under construction, so it was a bit noisy and did not look as nice as usual

10/10

Exceptional

27 Apr 2026

Larry

Nice

10/10

Exceptional

26 Apr 2026

Joseph

Clean and nice

2/10

Poor

25 Apr 2026

Tais

The hotel is under construction. The construction noise is unbearable in the lower floors and the rooms on the upper floors smell like fresh paint. Skip this hotel for now.

Friends_and_family Family

2/10

Poor

25 Apr 2026

Gabriel

Breakfast was great

Business

6/10

Pleasant

21 Apr 2026

Ralph

Two things, first there was foyer construction not mentioned. Second, I had a double bed room reserved, they said they were upgrading me to a suite. They did upgrade me to a bigger room but it had a King bed and pull out coach bed. This is not an upgrade to me, they just moved me to less desired room by most guests.

10/10

Exceptional

18 Apr 2026

Carina

Despite it being under construction I was moved to a higher floor that was brand new. The staff was extremely helpful and the room was very clean. Would definitely stay again

8/10

Excellent

17 Apr 2026

Junny Annalysa

It is under renovation on the first floor and once you step out of the hotel, its dirty surrounding but thats NY for ya! Great friendly staff and smooth check-in! We got one of the upgraded rooms and great sq footage for a NY hotel! Very clean rooms. Very quiet overnight! Sub par stay! Would come back! Near subway! Good location to SOHO, Chinatown!

Partner

6/10

Pleasant

13 Apr 2026

Fabio

Its handling a construction right inside the building, not too bad but a bit messy

10/10

Exceptional

12 Apr 2026

Nicole S

the staff was excellent.we were selected for an upgrade what an awesome experience. my sister and I were really blown away by all the wonderful amenities and things left in our room. Definitely a 10 out of 10

Family

10/10

Exceptional

12 Apr 2026

Colleen

Clean/spacious room. Friendly staff. Convenient parking.

Family

8/10

Excellent

12 Apr 2026

Elshan

People usually book a hotel to rest and relax. If there's construction going on inside, it's best to close the hotel for a few days.

Partner

2/10

Poor

11 Apr 2026

Ersin

There is a construction at the hotel.
I paid a lot of money for 2 rooms.
Expedia didnt notify me as well.
I will never use ecpedia and Sheraton as well.

Partner

8/10

Excellent

06 Apr 2026

Larry

The staff were very attentive and helpful. The only negative was the construction in the lobby that made getting in and out of the lobby difficult at some times.

Partner

8/10

Excellent

01 Apr 2026

Heidi

There is big construction happening, so just be aware! It did not disturb us, but hammering and such started around 8 in the morning.

10/10

Exceptional

31 Mar 2026

Spardha

Great hotel overall. Loved the location and amenities, and the room was spacious and comfortable. The staff was very nice and responded to requests quickly, which made the stay even better.

Self

10/10

Exceptional

31 Mar 2026

sandy

Clean room

6/10

Pleasant

30 Mar 2026

Barclay

Most of the staff was excellent, but there were a couple of instances that were not up to par. One of the people at the in room dining just didn't put the order in so we were waiting around for an hour before we called down. We were trying to be understanding because the building is under construction, it was a breakfast order so I figured it was a busy check-out day. We ended up getting our order after many apologies, but it took an hour out of our day so everything else we had planned had to be compromised. Not a big deal, but kind of disappointing. For the money, we’ll try somewhere else.

Family

10/10

Exceptional

27 Mar 2026

Jade

Although it is under construction the hotel was clean and check in was easy.

4/10

Poor

25 Mar 2026

Sangeeta

The hotel is going through construction so it’s dirty and gets noisy during the day.
The front desk staff is usually just busy chatting among themselves and not very attentive.
The rooms are cramped, it’s very tight for a family of four.

Family_with_children

6/10

Pleasant

23 Mar 2026

Alexander

The hotel has significant construction work going on, which we were not made aware of prior to our stay. We arrived to the sound of pneumatic drilling, with the staff on the front desk all wearing ear plugs. Work was happening 9am to 5pm everyday but Sunday, so sleeping isn’t a problem, but it’s not particularly nice to have to effectively walk through a construction site to get to the elevator. And it meant relaxing in your room during the day kind of impossible (even for us on the 5th floor). Overall the hotel was a decent base for exploring NYC, but had we known about the construction work we would definitely have utilised the free cancellation policy and booked elsewhere.

Partner

10/10

Exceptional

23 Mar 2026

Joseph

Everything was great, even with the construction. The staff especially was amazing. I can picture after the construction it will be great. I did not rate anything other that staff and room because of it.

Partner

10/10

Exceptional

23 Mar 2026

Isabelle

Great staff

Friends

10/10

Exceptional

23 Mar 2026

James

Given free upgrade by super friendly staff. Highly recommended!

Partner

6/10

Pleasant

23 Mar 2026

Luciana

Staff was amazing. Parking near by but pricy. Construction was being done so was loud early ing am

Partner

8/10

Excellent

23 Mar 2026

fiorella

The property is under construction. Staff was okay.

Partner

6/10

Pleasant

22 Mar 2026

Viada R.

The hotel was nice but the first room we got was NOT CLEAN. There was a dirty towel and hand print on the shower glass. And the room smelled awful. I did get a new room immediately Allen I reported it but it left a bad taste in my mouth about the cleanliness of the hotel. We also were not informed at construction was going and it was very loud

8/10

Excellent

21 Mar 2026

adam

Not informed at booking or before arrival of construction and renovations

10/10

Exceptional

20 Mar 2026

Nicole

Let us check in early, the room was perfect and everyone was very friendly. The room was a value for the money we spent for the night - would definitely stay here again.

Partner

4/10

Poor

19 Mar 2026

Brandon

There is major construction going on in this hotel. When we got to the room, there was literal drilling and hammering right above our heads. I called the front desk. They said there’s construction going on and if we were moved, they could not promise us for the noise to stop. The noise stopped at 5 PM. Again starting at 9 AM.. when I went down to complain they offered me a $40 credit and some breakfast. I said I wanted a refund.. they said they cannot give me the refund and it was stated on Expedia before I checked out that the hotel was under construction. I looked on Expedia to book another room and nowhere did it say it was under construction. The desk manager took My Phone looked then looked on her computer to see if it said that. She then called somebody and said this gentleman says that it didn’t say it was under construction on Expedia.. He told her to give me a full refund.

6/10

Pleasant

17 Mar 2026

Leah

There was loud construction inside the hotel the whole trip.

10/10

Exceptional

17 Mar 2026

Christopher

Canal Street Subway station is located next to the Hotel making it very convenient to take the E train from Penn Station NY to the Hotel in 10 minutes. From the Hotel you can walk to many different restaurants. Hotel was very clean with a very comfortable bed.

10/10

Exceptional

16 Mar 2026

John

No on site parking

Partner

8/10

Excellent

09 Mar 2026

Natia

It would be nice to have slippers in the room. I am satisfied with the rest.

2/10

Poor

08 Mar 2026

Madona

The staff is very rude

Partner

10/10

Exceptional

08 Mar 2026

David

This is a great hotel for the price. Very nice and newly renovated rooms with nice city views. Close to NYU and SoHo. Walkable to great restaurants and shops and very easy and reasonable parking right again the corner at Wooster St garage.

8/10

Excellent

06 Mar 2026

Kevin

Good value. Construction while we were there, but not much impact on our weekend stay.

Partner

6/10

Pleasant

06 Mar 2026

Farris

While our stay was generally fine on the whole, it was not without a couple major concerns with respect to cleanliness and attention to detail that you should be made aware of. For one thing, the room we were initially given had an unbearably strong smell of pet urine as soon as we opened the door. The smell (and the assumed presence of ammonia in urine) was bad enough that we immediately went back down to the lobby to request a new room. I will say the hotel staff did tend to this change swiftly which was appreciated. The second issue came when our toddler discovered and picked up a medicine capsule from the floor of our room that had been overlooked by the cleaning staff. I discarded the capsule but not before taking images to share with the staff. I will say I don't feel the severity of the near-miss quite dawned on the employee I spoke with. Hopefully you can imagine the panic this created not knowing the type and origin of the substance in the hand of our two year old... Honestly, this was an uncharacteristically disappointing experience for a Bonvoy hotel.

Family_with_children

10/10

Exceptional

03 Mar 2026

HAROLD

The Sheraton Tribeca delivers in the most unpretentious manner. The view from the 19th floor was amazing but it was in addition to the effortless service we received at check in/out. The room? Clean, comfortable and surprisingly spacious. For me, the test for any hotel is: Would I want to stay there again? The answer is a resounding yes!

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Aileen

Room is clean and location is good.

10/10

Exceptional

25 Feb 2026

Jennifer

Room was clean. Restaurant inside the hotel was very convenient. FOOD was fresh and delicious.

Self