Name: Pointe Plaza Brooklyn Hotel
Address: 2 Franklin Avenue, Brooklyn, 11249, US

10/10

Exceptional

20 Jul 2026

Madilyn

would absolutely stay here again!

Partner

10/10

Exceptional

19 Jul 2026

Gabriella

Everything about my stay here was far above expectations and was just truly exceptional! Fidel (unsure if I spelt that correctly) at the front desk was an absolute delight! When there was an issue in my room I was upgraded to the most gorgeous room. Everyone was helpful, everything was clean, and the bus stop is very close making commute to the city to sight see super easy. Just all around a great place to stay.

Friends

8/10

Excellent

06 Jul 2026

Stevens

Room was clean easy to get to the places I needed to and staff was friendly

Self

10/10

Exceptional

25 Jun 2026

Wander

Hotel was nice. Room was clean and good size. Everything was perfect. I’ll stay there again. Excellent job!

Family_with_children

8/10

Excellent

20 May 2026

Russell

Nice clean lil rooms. Enjoyed my stay.

Family

10/10

Exceptional

29 Apr 2026

Simone

Staff was very professional. The rooms were extremely clean and comfortable.

Partner

2/10

Poor

28 Apr 2026

Robert

Pictures do not look like the actual hotel

Self

8/10

Excellent

26 Feb 2026

Pinchos

Everything was normal

6/10

Pleasant

05 Dec 2025

Dartanian

The room was in fine condition, it could just use some touch ups here and there, and better insulation around the window. Staff was otherwise very courteous and helpful.

Leisure Self

10/10

Exceptional

24 Nov 2025

Michael

Staff was great, loved our room. Super clean! Be aware that when they parking is limited, its actually very limited! We were lucky to find the last spot still available!

Leisure Partner

10/10

Exceptional

30 Oct 2025

Nana

Great!

8/10

Excellent

20 Oct 2025

Jennell

Area was safe because it’s in a quiet Jewish neighborhood so you doing Dave to worry about any random talking to you. Don’t expect for any stores to be open on Saturday due to Sabbath, but it’s pretty safe.

Business_and_leisure Self

10/10

Exceptional

15 Oct 2025

Steven

Really nice rooms and friendly staff
A bit of a walk to the subway but not terrible.
Safe and quiet neighborhood

Leisure Friends

10/10

Exceptional

11 Oct 2025

Jalen

Great stay. There was a ton of parking. Can’t beat the price

8/10

Excellent

01 Oct 2025

Matthew

Unclear how to use AC

Leisure Partner

10/10

Exceptional

29 Sep 2025

Gwenn

Great location right in the cultural middle of the largest Jewish community in the nation! Easy walking to nearby restaurants and a quick pickup for ride shares.

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Jennifer

Staff was friendly, room was clean

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Tiffany

The room size was really nice and spacious. The staff were so kind and helpful. The TV didn’t work, which was a bummer and the pillows were a bit uncomfortable, but this wasn’t a huge deal.

Leisure Self

10/10

Exceptional

22 Sep 2025

Melissa

Got in late Friday front desk was very helpful. I was able to park on the street until Monday morning. This hotel is in Hasidic Jewish community so we learned some things by looking up on google. They were walking everywhere. Felt very safe.
Room was clean looking, sheets were fresh, bed was comfortable multiple pillows. There was someone’s sock and a pill under the bed when we got there, guess that wasn’t checked or vacuumed. The bathroom sink was moveable on its pedestal. The hot water takes 2min to get to 4th floor. They had travel shampoo conditioner soap and a toothbrush facial tissues and extra tp. The A/C unit didn’t seem to regulate right it was cooler outside but even on 67 didn’t seem to get cold.
WiFi worked but didn’t really use it.
Would recommend hotel!

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Kirby

Friendly staff

Business Family

4/10

Poor

07 Sep 2025

Amanda

Overall the hotel was ok. The breakfast is very limited. Hotel desk was sometimes left empty. The condition of the rooms required updating. The religious community surrounding the hotel made it a little uncomfortable, especially when it was a 15 minute walk to get to a subway. Getting stared at constantly didn't feel very pleasant.

Leisure Partner

2/10

Poor

31 Aug 2025

jacqueline

I was very disappointed, rating online did not match place in person. Room bathtub would not drained, very disappointed . Was offer another room to shower in, that did not fix the party occupancy

Leisure Friends

8/10

Excellent

20 Aug 2025

Miguel

You get what you paid for. Great for the price however the surrounding neighborhood is quite boring, which really was not a problem as long as you're ok with walking 15 minutes to the subway or taking the bus! Would recommend all things considered if budget is a factor for you!

Leisure Friends

8/10

Excellent

19 Aug 2025

Howard

Close to family we were visiting.

Family

10/10

Exceptional

05 Aug 2025

Charys

The front desk were so friendly

8/10

Excellent

04 Aug 2025

Manuela

The room was comfortable and clean. The breakfast options were limited but fine, it just should not be advertised as continental. Despite that I've enjoyed the staying and would recommend it.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Allan

A very nice hotel we were lucky to find after a flight cancelation at JFK. Staff were very accommodating, and the room spacious and nice. I'll stay here again if going to New York.

Leisure Family

8/10

Excellent

01 Aug 2025

Radames A

Very quiet area, not to close to shops and transit transportation.

Leisure Self

8/10

Excellent

29 Jul 2025

Jamal

Good property

Leisure Partner

6/10

Pleasant

27 Jul 2025

Angela

Not worth the money

Was told there are 3 parking spots , first come first serve,, when we got there they said oh they are rented out, we had to park over 2 blocks away, the CO detector went off at 4am the guy literally rip it out of the ceiling causing lights to go out in room, who ever cleans the room is not very good,, there was a ball of black curly hair aside the nightstand on the floor, windows were horribly dirty, has a efficiency kitchen but NO dishes cups etc, the coffee is INSTANT,, very gross. The only friendly desk person was the young lady on the evening shift, definitely not worth the Over $450 we paid for 2 nights…

Business

10/10

Exceptional

25 Jul 2025

Carl

Great stay! Room was clean and cozy, good A/C, front desk staff was exceptionally friendly and helpful. Would gladly visit again! A+++++

Leisure Friends

4/10

Poor

20 Jul 2025

Carter

Dirty. Walls are all chipped. Just an old hotel that needs remodeling. Not sound proof rooms at all. Overall would not stay again. Was only 20 min walk from brooklyn storehouse but would rather take a uber from a nicer hotel in the future. Overall hotel needs major remodeling.

Leisure Friends

4/10

Poor

10 Jul 2025

Kyle

Rusty appliances, construction imperfections, uncomfortable religious community.

Leisure Partner

10/10

Exceptional

07 Jul 2025

fatema

I felt safe as a muslim in a foreign country..

Leisure Family

6/10

Pleasant

07 Jul 2025

Alex

Mixed

Service was nice but the room felt dingy. Sadly I would not stay here again.

Self

8/10

Excellent

20 Jun 2025

Luis

Clean, had a kitchenette, spacious, slightly dated.

Leisure Family

10/10

Exceptional

20 Jun 2025

Tim

Good place to stay if you’re visiting your students at Pratt.

2/10

Poor

18 Jun 2025

Kamila

It felt like I was sleeping outside because it was very noisy with the windows closed. The beds were very short and not comfortable. The breakfast was not good at all, only bagels were offered. The woman who served it was yelling at everyone. The staff at the front desk was not helpful or friendly. All in all, it was a really bad experience.

10/10

Exceptional

11 Jun 2025

Abigayl

check in was super easy and the hotel was clean and comfortable

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Jeffrey

It was very clean. Not many food options and the subway is a short walk to subway.

Leisure Partner

8/10

Excellent

01 Jun 2025

Mitchell

Building was alright. Staff was quick to check me in. For the price it was a good deal. Depending on what you are doing, uber rides can be used to not have to deal with the traffic. No on site parking, but there were parking garages very close to the hotel for an alright price

Leisure Self

6/10

Pleasant

26 May 2025

Ruth

It was doable but definitely not worth the price

Partner

6/10

Pleasant

18 May 2025

Adonis

Average experience

They need to update the hotel. It wasn't horrible. Big rooms, but missing TLC.

Friends_and_family Family

6/10

Pleasant

17 May 2025

Denizhan

The property itself is

6/10

Pleasant

17 May 2025

Brandon

Property is OK but not great. The hotel is old and the rooms look like it. There were stains on the drapes and ceiling. The Property is in the heat of an orthodox Jewish community which isn't really a problem but because of that there's not a lot of food around other than bagel shops. Also be prepared for very busy streets during the day and night.

Business Self

8/10

Excellent

04 May 2025

Nancy

The elevator was out of service 2 out of our 3 days

Leisure Partner

10/10

Exceptional

25 Apr 2025

Clare

We had a great stay at this hotel. The room was spacious and clean. The beds were made daily and we had fresh towels daily. There was a kitchen but we couldn’t use it to its full potential as there were no pots and pans, plates, cutlery etc.. We didn’t try the breakfast as we were out into Manhattan early exploring. We were able to leave our bags at the hotel after checking out which was useful as our flight was much later! The subway wasn’t too far away. The area felt very safe! We would definitely stay again!

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

esther

A great experience

Business_and_leisure Family

10/10

Exceptional

18 Apr 2025

Ali

Very safe with lots to do nearby. Rooms are spacious and clean

10/10

Exceptional

28 Mar 2025

Manuel

It was good

2/10

Poor

27 Mar 2025

Alannah

Not as advertised. In the middle of no where. Uber eats and insta cart would not deliveries

Leisure Partner

8/10

Excellent

11 Jan 2025

Jimmy

Clean, comfortable, nothing fancy

Clean, comfortable rooms, reasonable weekend rates

Self

2/10

Poor

02 Jan 2025

Gerard

WE DO RECOMMEND YOU TO STAY AT THIS VERMIN INFESTED HOTEL.
We had an extended stay (12 nights) booked at Pointe Plaza Hotel, and had thought the provision of kitchen facilities would have been good for this stay. We initially arrived late and crashed and headed out early the next day.
The second evening, when we finally spent time in the room, we had multiple mouse sightings in our room, including bedroom, kitchen and bathroom.
We immediately brought this to the attention of the reception. The hotel was fully booked and we also no longer felt safe in the property and checked out and had to find accommodation at the last minute over the Christmas period.
Despite numerous communications, we have yet receive a response / refund from the hotel:
* 14 & 17th December - Emails sent to Pointe Plaza Hotel at [email protected]
* 18 December - message sent via Expedia website to Pointe Plaza Hotel
* 19 December - whatsapp message to Pointe PLaza Hotel asking them to respond to our communications
Following this, we have been working with Expedia who have also advised the hotel has not been responsive to their multiple communications.
We can not in any good conscience recommend anyone to stay at this hotel.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Brenda

Just the basics.

Rate was jacked up due to the holiday so not a great value for the price. Not a lot of restaurants around....just cafes and bakeries. Very basic breakfast. Instant coffee instead of brewed. Safe neighborhood with families.

10/10

Exceptional

31 Dec 2024

Verified traveler

The location was very convenient for our activities, some of which involved driving and others walking. The staff was always very helpful. The elevator always came quickly, with virtually no waiting. There was a breakfast available each morning. The staff told us of a parking garage that was a couple of blocks away that had a cheaper rate than their on-site parking. As with most parking garages in NYC, they set conditions before they would accept the hotel discount that was mentioned, so we couldn't use the discount. In looking at parking garages elsewhere, comments generally were negative, citing the scams the operators use to increase the cost of parking. Due to our schedule, we switched to the hotel's on-site parking, which was competitive with some of the other locations nearby. The hotel was a good choice for us for what we wanted, and we enjoyed our 7-day stay at the Pointe Plaza Hotel.

Partner

2/10

Poor

25 Dec 2024

Claire

Hotel was not as advertised

10/10

Exceptional

19 Dec 2024

Jassee

I love the area love the cleanliness of rooms the staff was kind …worst part was parking …terrible parking situation besides that it was a great stay

10/10

Exceptional

18 Dec 2024

Janet

Brooklyn

I was surprised by the size of the room. It had a kitchenette which I was not expecting. The bed was comfortable, and the room was very clean, the bathroom was also large and clean.. It was quiet at night. I had a very comfortable relaxing stay. It’s one of the few places in Brooklyn that offer on site parking which was also a convenience.

Friends_and_family Family

6/10

Pleasant

13 Dec 2024

Jennifer

The whole area is dirty.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Randy

Would stay again

Great front desk. Felt safe in neighborhood. Public transportation was only like 10min walk to subway.

Friends_and_family Family

2/10

Poor

15 Nov 2024

Latia

wasn’t like the pictures at all

10/10

Exceptional

09 Nov 2024

Lauren

It was a cute place that had everything I needed for my short trip.

Business_and_leisure Self

6/10

Pleasant

09 Nov 2024

Stephanie

Pointe Plaza Hotel Review

The hotel did not meet my expectations although it was clean and staff was pleasant. My biggest issue was the lack of comfortability due to the noise level outside of the hotel, which made it difficult to sleep. Some parts of the room was broken, such as the curtain cord and the door blocker. So, there was little natural lighting in my room and a feeling of there being a lack of security. The hotel offers the basic amenities but the older condition of the furniture and room made it difficult for me to enjoy my stay.

Self

2/10

Poor

08 Nov 2024

Frederic

Not a single dish or utensil in the kitchen - but real problem is the chemical stench had to sleep with heads out the windows and bathroom fan on - made us sick can’t come back - felt like being poisoned -

4/10

Poor

29 Oct 2024

kevin

hair in shower

Shower was not clean, hair etc... gross really.

Business

8/10

Excellent

16 Oct 2024

Shingo

Friendly staff. The room is decent. Access isn't that bad if you like walking for 10-15 minutes. Cars outside honk all the time though. There aren't many restaurants nearby.

Leisure Partner

2/10

Poor

07 Oct 2024

Michael

Don’t plug in the television! It’ll shut off power to the whole room! Still, maybe that’ll jolt things so there’s hot water!

Leisure Family

6/10

Pleasant

01 Oct 2024

Jane

First the 3rd floor elevator button did not work properly… it was stuck and only worked one time when we used it. So basically we could use the elevator to go down … but had to walk up the stairs to get back to our room. We are young and healthy so no big deal, but for anyone with difficulties, it would be horrible.

I’d just say the entire property needed repairs. Things weren’t as they appear in the photos at all! Things were worn, the dining room was neat but items were outdated and makeshift. The photos online look AI generated or definitely photoshop work done.

Another thing to point out … is that this hotel is in the center of a large Hasidic Jew community. Therefore, if you are looking for a certain kind of restaurant, bar, nightlife within a short walking distance you probably won’t find it. But, the area was very safe and quiet which was great for my 12 year old son and I. The subway was about a 15 minute walk and my son and I walk fast, so that added time to our commute to activities.

There was a bagel restaurant across the street that was amazing!!! We only ate there twice but I could’ve eaten there many more times. Excellent!! Brooklyn Bagel

Leisure Family

8/10

Excellent

02 Sep 2024

Paul

I stayed here one week and it was a pleasant stay. The room is clean and big, the bath was nice to have. The breakfast was good but should finish at 10am not 9am. The location is ok about 30 minute walk to Williamsburg the nice area. Wifi was quite good and staff were friendly.

Self

6/10

Pleasant

30 Aug 2024

Verified traveler

The building was probably not a hotel originally. The rooms have weird inconvenient shapes, the walls are really thin and the renos have been done as cheap as possible. The smell of cleaning products was too strong in the room for us to sleep there. We had to ask for another room. And there is absolutely nothing else there than rooms. No food, nothing.

Friends_and_family Family

4/10

Poor

18 Aug 2024

Alessandro

Bad bad bad

Rubbish hotel, AC was stuck to my bed... got sick since day 1... breakfast on average, just bagle, milk or bad coffe... elevator it's a pain... the area around isn't nice, if u ask a suggest to the neighbours don't be surprise if they act like they didn't hear you, or they don't know where is the pharmacy (next to their door)... will never come back.. they should not only refund my permanence at the hotel... they should refund me also my fly from Europe to us and us to Europe... I lost my vacation for the AC stuck to my bed

Friends_and_family Friends

8/10

Excellent

11 Aug 2024

Cecilia

Super clean hotel. The front desk staff was very professional. The bed was very comfortable. Room was spacious. The only down side is that the water pressure for the shower isn’t that great and the area is pretty far from the train. If you’re not familiar with the bus routes you might need to walk for at least 20 mins or take an uber to where you want to go. The area is pretty residential though so it’s nice and quiet. Not bad for the price!

Leisure Partner

4/10

Poor

04 Aug 2024

John

The much higher pricing for this hotel is solely a function of location in Brooklyn. It is literally the only hotel in the area.
As such, you need dramatically lower amenities expectations for what you are paying for. It is a very quirky hotel that has a lot to work on. Staff is great. Rooms are good sized. Bed is very good. All other furnishings (furniture, light fixtures, art, bathroom sink, towels, etc.) are very dated, tired, and a bit shabby.
Lastly, all rooms have a mezuzah in the doorway. This may be a problem for some.

Leisure Self

10/10

Exceptional

01 Aug 2024

Eyoel

Great Hotel, amazing service

8/10

Excellent

26 Jul 2024

Huicong

Very friendly and nice staffs there, thank you Fidel for being so helpful!

2/10

Poor

26 Jul 2024

Jose

Horrible customer service

Leisure Self

4/10

Poor

25 Jul 2024

Mario

I don’t like it

6/10

Pleasant

22 Jul 2024

Alex

Staff is very nice, WiFi was an issue

Business_and_leisure Self

8/10

Excellent

19 Jul 2024

Christopher

The staff are what made the experience even better.

Leisure Partner

10/10

Exceptional

18 Jul 2024

Dimitriy

Is good

10/10

Exceptional

11 Jul 2024

Can

Could not find parking. Have to go to lobby for water.

Leisure Family

10/10

Exceptional

05 Jul 2024

Rosemary

The studio was great. Will definitely be coming back

Leisure Partner

8/10

Excellent

18 Jun 2024

Terry

I like the desk worker who really helped me out earlier when I had a situation that I needed taken care of. If I knew her name I would put it here personally because I appreciate it so much

Business Self

10/10

Exceptional

18 Jun 2024

Mendel

Very comfortable for nyc rush

Business Partner

8/10

Excellent

17 Jun 2024

Sacha

Review would be slightly lower if not for the amazing staff.

Leisure Partner

6/10

Pleasant

07 Jun 2024

Shaelyn

It wasn't terrible, but it certainly wasn't terrific. The room was clean and spacious, however there was not a single utensil in the \"fully functioning kitchen\" - sure it may have worked, but who travels with a frying pan? Or plates? That was really frustrating. Many things were just slightly broken - the lift, the curtains, the bed frame had a piece of metal sticking out that I cut myself on multiple times.
Breakfast was fine - not much option really, 2 cereals and bagels (of the 4 options, 1 was unavailable the whole time). Only available from 7.30am to 9am and not on Saturdays, it felt limited.
The location is good, plenty of options for public transport, very loud though (that's not exclusive to here - it is New York after all).
Overall we were disappointed with most things for what we paid, it wasn't horrible, but not great for the price.

Leisure Family

10/10

Exceptional

07 Jun 2024

asdas

I loved how peaceful and safe the property felt. I wish there were more nearby restaurants or bars that would open late.

Business_and_leisure Self

10/10

Exceptional

05 Jun 2024

Steve

Staff was very helpful and accommodating. Would have been nice to have more food options close by . Rooms were clean and very comfortable

10/10

Exceptional

30 May 2024

Annie

We enjoyed our stay :)

Business Self

6/10

Pleasant

27 May 2024

Thomas

No utensil in Kitchen
We were upgraded to a suite with a kitchen but no microwave or pots and pans or utensils

Leisure Family

10/10

Exceptional

23 May 2024

Terry

I really liked the atmosphere of the neighborhood

Leisure Self

4/10

Poor

20 May 2024

Maxine

This hotel is not as described. The rooms are not sound proof - we constantly heard the tv in the room next door. The gym is closed. Breakfast is only some days of the week, during a very short time window, and sometimes didn't get delivered on the days it was supposed to be on. The rooms have a kitchen, but not a single utensil, plate, bowl, pot or pan - completely useless! And the 24 hour business centre is just some chairs in the lobby area.

The housekeeper and most of the front desk staff were friendly, and it was clean, but most of the description is misleading.

Business_and_leisure Partner

8/10

Excellent

19 May 2024

Verified traveler

Very clean, deep bathtub. 15 min walk to MTA in a safe neighborhood.

Self

2/10

Poor

12 May 2024

Muhammad

Customer service guy was very rude and unprofessional

Business_and_leisure

10/10

Exceptional

24 Apr 2024

Patrick

Great base location for a cycling tour of Brooklyn and environs, close to shared bike paths to enjoy the sites and sounds of Brooklyn, Williamsburg, DUMBO and Manahattan.

Leisure Friends

8/10

Excellent

19 Apr 2024

Verified traveler

Solid Room and Helpful People

The people were hospitable and helpful. They are making the best of an older, yet still adequate, building/furnishings. Greatly appreciated the opportunity to park onsite. The experience of spending time in the neighborhood was unique. Would definitely book again!

Business

10/10

Exceptional

14 Apr 2024

Taurina

👍

8/10

Excellent

04 Apr 2024

Everett

Staff was amazing. Room had kitchen with no utensils which was odd, had to get paper plates in utensils from breakfast area. Room was clean bed were nice. Area around the hotel was a little dirty.

6/10

Pleasant

04 Apr 2024

Jevonie

Could have really used a microwave oven in my room, or at least one at the lobby if there were such available.

Self

10/10

Exceptional

31 Mar 2024

Carla

Cute, quaint hotel with a lot of charm but not the newest upgrades. The hotel was very clean and the staff were friendly. Parking is very limited and cost.

Leisure Family