Name: Holiday Inn Brooklyn Downtown
Address: 300 Schermerhorn Street, Brooklyn, 11217, US

6/10

Pleasant

16 Jul 2026

Cindy

The queen size beds are really full size. The bathroom showers doors were leaking water on the floor. Two elevators and half the time was used as service elevators. None of the floors had working ice machines. The pool was only open for two hours daily after 7:30 pm.

10/10

Exceptional

16 Jul 2026

Timothy

It was a really clean and worth the money

Partner

10/10

Exceptional

15 Jul 2026

Carlos

Great

8/10

Excellent

15 Jul 2026

Tyler

The room was nice and clean. The staff were friendly and helpful. We did not use parking as we used the subway for transportation. There is easy access to the subway near the hotel. Breakfast at the hotel is not included in the room rate, and the restaurant is located within the hotel premises. The food was good there.

Family_with_children

4/10

Poor

13 Jul 2026

Mark

Holiday Inn Brooklyn needs total overhaul, I have stayed in Holiday Inns many times, Inside lobby needs to be updated, and make people feel welcome, the rooms are dirty, hall ways dirty and disgusting Staff miserable and not that accommodating Parking terrible. I’ll be honest would not even think about staying there ever again. The owners should be ashamed of themselves, but then I guess money is more important to them, then updating there hotel

Partner

4/10

Poor

12 Jul 2026

Jill

Filthy, run down, confused check in.

8/10

Excellent

12 Jul 2026

Anthony

Room was very cold & clean

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

matthew

Decent place to stay decent area

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Ashley

The room was really small and had a really bad smell. But other than the location was perfect. Valet staff were awesome! It’s ok for the amount of time we stayed

Partner

6/10

Pleasant

12 Jul 2026

Linette

You had to look for a working ice machine. The hallways smelled like smoke on the carpet and dirty and sticky once I got in the room. It was fine elevator dirty the front desk person was ok. Not very clean

Family_with_children

6/10

Pleasant

10 Jul 2026

Danielle

Convenient stay for a concert at the Barclays center. Front desk was very helpful! Room was small, but clean. Outlet in bathroom didn’t work. Minimal lights in the room as well as one mirror in the bathroom.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

MAKAYLA

Staff were very helpful and friendly. Lobby seemed nice. Our entire floor smelled like rotting sewage. Our room was gross. The chair was torn up, the closet didn’t close, there was a dead bug on the floor, many other little problems. The whole room felt very dirty. The AC worked well.

Friends

4/10

Poor

10 Jul 2026

Stacey

Ice machine on every floor, but only the one on the third floor was working, Too bad I was on the 12th floor! Super slow elevators and no ac in the hallways made the search for ice even more miserable as well as each trip to/from the room. Asked for a room with a tub and while there was a tub, there was only a shower head, so the tub had to be filled using the sprayer; additionally, the water pressure was terrible. Staff members were friendly enough. Room was in rough shape but not dirty. All in all, it was a very disappointing stay!

Partner

10/10

Exceptional

09 Jul 2026

Elaine

The room was clean and bedding very comfortable. The carpeting was still slightly damp at check in, but at least we know it is cleaned! We enjoyed the attached restaurant, too. Nice variety on the menu, and the burger was outstanding. Will definitely stay there again.

Partner

8/10

Excellent

09 Jul 2026

Lacey

I called the front desk for towels. No one brought up any towels. The place is decent for the price.

Self

6/10

Pleasant

07 Jul 2026

paul

I felt like I was at a shelter.

Partner

8/10

Excellent

06 Jul 2026

shawne

The air conditioner could be updated and the chair in the room and the closet but the room was clean .. and why it take so long to release your deposit. But overall it was nice ..

Partner

10/10

Exceptional

06 Jul 2026

Aleander

Lovely property and it's right next to downtown Brooklyn. The only thing was that the jacuzzi wasn't hot. Other than that, it's good.

Self

2/10

Poor

06 Jul 2026

Anna

Please do not be deceived by the very dated pictures. Probably the worst hotel I’ve seen in a while - grimy elevators, litter in common areas, carpets that were not vacuumed, furniture that was beaten up and falling apart. I didn’t even bother asking for another room but just ate the cost of the one night and booked myself at a hotel down the street.

The front desk was very warm and welcoming though.

10/10

Exceptional

06 Jul 2026

Ann Marie

I ENJOY MY STAY IN BROOK LINE EVER THING IS AT A WALKING DISTANCE

Family_with_children

2/10

Poor

06 Jul 2026

Penny

It was horrible and I filled a complaint with Holiday in general management and still got no where. The check in was terrible due to computer issue. The communication was poor and I was met with staff that was confused and vague about what was happening. The next day while using the sink a nasty brown substance came out of the faucet and the second day the toilet was clogged. It was an awful experience and I will never stay there again.

Self

8/10

Excellent

06 Jul 2026

Katrina

Room was comfortable - not spacious at all, but not too tight for a NYC hotel. In general, amenities are serviceable. Nothing special. It could be cleaner and better kept up, but it does the job for the price.

My biggest frustration was that the staff didn’t have a clear or efficient check-out process. If we don’t need to check out and can just throw our keys in a box, put signage indicating this or explain this at check-in so we don’t all stand in line for 10 minutes. Also the welcome at check-in left much to be desired. When someone comes in with a suitcase at 9:30pm, obviously they want to check-in. You do this all day. I don’t. Help me out. Welcome me. Tell me what you need from me. That would be much preferred to the blank stare I got.

Self

6/10

Pleasant

06 Jul 2026

Miguel

I had to wait 2 hours to check in housekeeping doesn't do job in a timely manner and If u gonna take sweet time at least do a good job

8/10

Excellent

06 Jul 2026

Donte

The location was close to the Barkley Center which made it very convenient to see the Nets game. It was a very nice hotel.

Family_with_children

8/10

Excellent

05 Jul 2026

Sharmaine

My husband and I stayed for one night after our original hotel air conditioner died. The front desk staff at the hotel were awesome. We reserved a top floor newly renovated room which was very nice. The only thing I disliked was the pillows. They were so flat and uncomfortable. We found free parking a block away because the valet parking is so expensive, and the parking lots are always full in NY.

Partner

2/10

Poor

05 Jul 2026

Marie Micherlange

First of all I stayed here before but this stay here horrible, the room wasn’t cleaned, there was no trash can in the room, most of the condiments were not refilled and there was no ice available on every floor especially since it was one of the hottest day, the pool had so much chlorine that I had to run out to wash my eyes out.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Firooz

Dated hotel in need of a makeover. Hallways and room not in good shape. Shower had mold. Ice machine broken. Two elevators not enough for the building. Waits for the elevator were long.
Staff not very thoughtful. I had to cut my stay short due to a death in the family. Called hotel in the evening to request cancelation, was told that I had to talk with the manager in the morning. Reached the manager next morning after 3 tries / calls. Was told that if I checked out in the next 10 minutes, they would charge for one night and return the 2nd remaining night. Explaining that I was on the way to a burial and couldn't possibly check out in 10 minutes was met with silence and no flexibility.
Very disappointing.

Self

10/10

Exceptional

05 Jul 2026

Stanley

Good location

4/10

Poor

05 Jul 2026

Lisa

It was horrible.

4/10

Poor

05 Jul 2026

Lisa

This is an old property. The AC stopped working, the elevators broke down 2-3 times. Elevator delays up to 15 - 20 mins.
All ice machines were out of order
The floors are absolutely filthy. The carpets in the room will literally stick to your feet.
The staff will become instantly agitated when asking for assistance.
Never again. I’m considering writing to corporate.

Family

2/10

Poor

05 Jul 2026

Heather

We decided we will not be staying at another holiday inn after this stay. The rooms were old and the bathroom layout is terrible. The light goes on in the bathroom before you have time to shut the door, the light wakes wakes everyone up. The shower door opens in instead of out, getting water everywhere. If you look hard enough on the floor, you can see other guests hair... No hand towels our whole stay. Carpets dirty. It was 100° and every ice maker in the hotel was broken. The pool is shut down from 12-7!?!?!? That is most of the day, why bother? Although, not on vacation to watch tv, the tv is aweful! No options. Would like to be able to stream my stuff, not everyone wants to watch the news on vaca. The parking is a cluster. Have more than 1 valet. All this said...holiday inn is a big no thank you!

Family_with_children

10/10

Exceptional

04 Jul 2026

Tiffany

This property was AMAZING. Firstly the staff especially Jennifer and Thina were fantastic. Highly professional yet so kind. I truly felt welcome. The valet runners work hard it’s so busy down this street. Waited only less than five minutes for my car. I was in a high level room. The view of the city was outstanding. The bed and pillows felt like a dream. The soap in the restrooms were so dreamy. Everything was delightful. The only thing that took patience was the elevators. I was here on a Friday and it stopped almost on every floor. This was during check in and out periods. You can utilize the stairs if you’d like some extra steps. The pool and hot tub and gym and sauna and steam room were a plus. They even have a lifeguard. The onsite restaurant was amazing. Please visit. I’m coming bk.

Friends

8/10

Excellent

04 Jul 2026

Dorien

Nice overall

10/10

Exceptional

03 Jul 2026

Craig

Staff was friendly and courteous

8/10

Excellent

03 Jul 2026

Craig

Clean room

8/10

Excellent

03 Jul 2026

Lashun

Everything was ok but the parking conditions could be better

Friends_and_family Family

2/10

Poor

02 Jul 2026

Bobby

The room was in very bad condition, the wear and tear was unbelievable. Floors were sticky, came back to our room one day and the door wasn’t shut. Fortunately for us nobody entered the room and all our things were still there. They only replaced our face cloths 1x out of a 4 day stay. A couple of days we had to use towels for a shower mat because they didn’t replace the one they took. Only positive was the front desk staff was helpful when we had our issues. Couldn’t tell you about the breakfast. Out of a 14 story hotel the only ice machine that was working was on the 10th floor.

Partner

8/10

Excellent

02 Jul 2026

Sherine

Breakfast: So, when I purchased the itinerary it stated breakfast included. Went for Breakfast the 2nd day of my stay, the staff looked on a list they had with who “paid” for b/f, seated us. After we done eating they came over & told us to pay $70 because they’re not apart of the hotel & a lengthy story. This is very poor communication & embarrassing for my family & I. Do better!!!

Family_with_children

8/10

Excellent

02 Jul 2026

Jodria

The property was walking distance to the Barclay center and a choice of many Brooklyn restaurants and stores

Family

4/10

Poor

01 Jul 2026

Kaylin

Pictures look better than up close.

Family_with_children

10/10

Exceptional

30 Jun 2026

Dennys

Good

2/10

Poor

29 Jun 2026

Javier

What a disaster. You can hear all the doors slamming when they close. The room is a war zone. $400+ a night is worthless, and I will probably get sick because the room was so dirty.
All the furniture was old, smelly, and broken. The mattress had a hole in the middle (missing pad). The carpet hasn’t been shampooed in years (which is why it looks so dirty). This hotel does not meet Holiday Inn standards. Also, they charged me on Wednesday, and I booked for “free cancellation before 7/25 at 6:00 pm, pay at the hotel.” Friendly staff, though. Thanks.

Partner

2/10

Poor

28 Jun 2026

Javier

What a disaster. You can hear all the doors slamming when they close. The room is a war zone. $400+ a night is worthless, and I will probably get sick because the room was so dirty.
All the furniture was old, smelly, and broken. The mattress had a hole in the middle (missing pad). The carpet hasn’t been shampooed in years (which is why it looks so dirty). This hotel does not meet Holiday Inn standards. Also, they charged me on Wednesday, and I booked for “free cancellation before 7/25 at 6:00 pm, pay at the hotel.” Friendly staff, though. Thanks.

Partner

4/10

Poor

28 Jun 2026

Farouk

L'établissement a besoin d'un grand nettoyage. Les moquettes et ascenseurs étaient très très sales

Friends

4/10

Poor

27 Jun 2026

Freida

This hotel is old and tiny. We booked a high floor and were placed on the eighth (of 14) floor. The room itself was tiny, barely bigger than the bed, and the single, office-type, chair was old, with flaking and peeled vinyl. The room only had blinds, no curtains, and the blinds did not block the light which meant we were awakened when the sun rose each morning. The AC unit was enclosed in a cage, so the controls were inaccessible. It was set to 64 so we froze the first night. There was no closet, only a small freestanding cheap cabinet with no lighting so finding anything inside it was nearly impossible. In the tiny bathroom, the plastic piece that should have kept water inside the shower stall was missing, so taking a shower flooded most of the bathroom floor, and left the bath mat literally soaking/sopping wet - to the point it was not dry the next day. The shower itself was spacious and the water pressure and temperature were good. Those are the only two positive things I can say about our room. We will not be staying here again.

Partner

4/10

Poor

27 Jun 2026

Jeffrey

Couches ripped and falling apart, refrigerator, broken and cabinet falling apart will not stay here again

Self

4/10

Poor

27 Jun 2026

Shanee

Lobby was well maintained, my room on arrival refrigerator had food left in it. Therefore room was not thoroughly cleaned. The pool hours does not make sense. It was closed from 12p to 5p in the middle of the day.

2/10

Poor

26 Jun 2026

David

Very nice and welcoming front desk team. Everything else was terrible. Housekeeping was rude and nasty. The room was disgusting. The shower leaked. Everything smelled. Elevator slow and crowded because it was slow. The price was just insulting for the quality or lack thereof.

Self

6/10

Pleasant

26 Jun 2026

Shamika

The room was fine but we had to go hunting to find a working ice dispenser. If you don’t mind getting some steps in, happy hunting!

Partner

8/10

Excellent

23 Jun 2026

Timothy

The staff was very helpful and friendly, and the beds were comfortable. The only surprise was the 20% surcharge on dinner for four at the restaurant. It was separate from the tip. Perhaps it’s a city thing. We would have just preferred to see the menu prices show the actual cost of the meal rather than have an additional charge at the end. The food was very good though.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Diane

Not sure why, when I booked the room to pay at hotel I was already charged. I appreciated that the hot tub worked, but it does not get hot. It needs maintanance. Seems like it's been like that for a while. Also, I'm still waiting for the extra $150 they charged my card as a deposit and for incidentals.

I wish to convey to this property how important it is to offer a much more welcoming front staff. Checking in, I was barely looked at. They talked more to their keyboard then to me. It's really important aspect that i blame management.

Also, i lost something and when i was looking for it in my room, I lifted the filter of the air conditioner / heater. It was filthy. No wonder I now have an infection and need to be treated. I wish I took a photo but I didn't. I would of uploaded them.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

John

It’s a Holiday Inn in Brooklyn. Pretty much exactly what you would expect

6/10

Pleasant

22 Jun 2026

Carine

Room was clean but the rest of the hotel was not, specially around elevators, it was very dirty.

Partner

4/10

Poor

21 Jun 2026

kimberly

This Holiday Inn is outdated and not very clean. We had to change rooms due to our first room smelling badly. The hallways did not appear to be vacuumed often if ever. Our AC did not work and the staff did not respond to our calls to help until the last evening. I could not find an ice machine on any floor that had ice. Thankfully the restaurant provided ice when asked. I have several more trips to Brooklyn in the future but will not be staying at this Holiday Inn.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Marielle

I enjoyed how quick and easy it was to check in . Clean room . Had a good rest. Thank you

4/10

Poor

20 Jun 2026

Monika

Location is good
Closer to everything
But room was not clean and microwave was not working

Family_with_children

6/10

Pleasant

19 Jun 2026

Lillian

It was a good location for me but I felt the room and the hotel needed upgrading. All in room furniture was scratched m. Elevator walls were always dirty.

Partner

2/10

Poor

19 Jun 2026

Shade

The hotel was filthy. I left a day early, the manager was helpful with issuing a refund but the lack of sanitary conditions and cleanliness was completely unacceptable. I also spoke with another guest in the elevator who had to change their room twice due to the same issue.

Friends

2/10

Poor

19 Jun 2026

Crystal

This just didn’t give hotel it's more of a motel and an old one at that.. I'm big on cleanliness and it's giving rush job cleaning. The front desk and valet staff are friendly and amazing, just the housekeeping are rude. I just dislike my whole experience here I do not recommend this one to anybody, it’s not clean at all, ain’t no dusting going on so if you have allergies this is not a place for you. The worst part was my first night I kept flipping these little black things didn’t know what they were, found out it was bed bugs you could see with your actual eyes and I took pictures and done a review on google.. Someone had done a review on and my exact room 818 was reported before about bed bugs 😩 and they’re not treating it, they still will rent it out. The whole room was fifty the sheets and comforter was off white instead of white, bathroom wasn’t clean, carpet was super dirty that you would need house shoes. Went to the front desk demanded a different room and was told 30 minutes, I waited a hour and 30 minutes in the lobby and the manager finally moved me to another room. Which was clean as it should be but once again the whole hotel needs extermination, I’m laying down watching tv and some bug it looked similar to a roach was crawling on my pillow,flicked him somewhere and then seen and killed maybe two more bugs after that.. Horrible experience and didn’t get a accommodations or anything to fix this experience, still paid full price as if nothing happened…

Partner

8/10

Excellent

16 Jun 2026

Peter

Wait staff in the restaurant were friendly and helpful. Valet parking was efficient and nice. This was the weekend of the Puerto Rican Day parade and World Cup play. Lots going on, but they were unflappable.

4/10

Poor

16 Jun 2026

Krystal

The hotel was not the greatest, though the staff was attentive when I experienced issues. Our first room assigned was in terrible condition, it was extremely dirty (counters had stains, the headboard had a piece of fabric covering it, furniture was broken). I asked for a new room and while better, the noise throughout the day was unbearable. Additionally they had an elevator that was out of service for the majority of the day due to some construction, making getting up and down to our room challenging and taking triple amount of time. Our new room while soooo much better also had a broken shower stall door.

Partner

4/10

Poor

16 Jun 2026

Walter N

Great location however property poorly maintained. Staff is great especially room service cleaners. Hottub hallways elevator needs to be updated and maintained

Self

6/10

Pleasant

15 Jun 2026

Verified traveler

Great breakfast available
Great repair staff for plumbing

Self

6/10

Pleasant

15 Jun 2026

TIFFANY

We stayed at the Holiday Inn Brooklyn Downtown from June 11–14, 2026. Overall, the stay was okay, but there were enough issues that I can't rate it higher than 3 stars.

Before arriving, I called the hotel because we were driving over 8 hours in a pickup truck and wanted information about valet parking. The representative was friendly, provided clear instructions, and let us know that the street directly in front of the hotel was under construction, requiring us to approach from a different street. While I appreciated the heads-up, it made me wonder what would have happened if I hadn't called ahead, as there didn't appear to be any communication about this beforehand.

Check-in was less impressive. The front desk agent, Jaden, was extremely soft-spoken, and I had to repeatedly ask him to speak up. He seemed annoyed by this, which made the interaction uncomfortable. I understand that some people are naturally quiet, but in a customer-facing role, clear communication is important. We were also given very little information about the property—no directions to the elevators, pool, or other amenities. I've stayed at many hotels, and a brief overview of the property is usually standard practice.

The room itself was spacious, especially considering the Downtown Brooklyn location, and the view was great. The bed was incredibly comfortable and was easily one of the highlights of the stay. However, we were told the room had been newly renovated, and it didn't feel fully finished. Ther

Partner

6/10

Pleasant

14 Jun 2026

Nancy

The furniture in the room was really battered. There were no washcloths, hand towels or bathmats.
We were on the 6th floor, streetwise and the street noise was pretty loud in the mornings.

Partner

2/10

Poor

13 Jun 2026

Princess

Staff wasn’t helpful was rude and I they didn’t have anything clean but the bed and towels

Partner

6/10

Pleasant

13 Jun 2026

Sarah

Friendly staff property felt a bit run down and the bathroom was not as clean as I would have hoped.

Self

6/10

Pleasant

07 Jun 2026

Camie

The stay was ok. Very confusing regarding the parking and the breakfast package, however, breakfast was good. Desk staff was friendly and valet staff was very friendly. Room was in need of ascetic and maintenance upkeep. The room was clean though. When we arrived, one elevator was not working and the other was over worked and the lobby was very warm. I would rate it a 3, not for staff reasons or breakfast, but all others.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Macien

Property were fine the staff was not acting professionally when I walked in my room I didn't have in iron in the room I went back down to asked for one okay I never got it till night before I leave the was not pleasant it all.

Self

10/10

Exceptional

04 Jun 2026

aaron

Pleasant. Standard ny room

Friends_and_family Family

4/10

Poor

01 Jun 2026

Morino

Small rooms. Not renovated or as clean as I would have expected the Holiday Inn to be. The valet parking was not a pleasant experience. Breakfast was good, limited options. Pool was very cloudy but the hot tub was ok. Limited nearby restaurants or places to visit. Ice machines were broken in multiple floors. Went to 3 different floors to find one.

Overall 2/5 starts.

Family_with_children

10/10

Exceptional

30 May 2026

Jane

The location was great. The staff was very helpful!

Family

2/10

Poor

29 May 2026

Cassandra

I don't like the fact that I haven't received my security deposit refund since my stay in March. Expedia didn't have documentation on that either. That they are going to ask for a security deposit.

Self

8/10

Excellent

26 May 2026

Shirley

Overall good stay.
Bed was quite used and had some sunken parts from body weight.
Carpet was a bit nappy on the feet, so I put down a towel to step onto.
Doors closing sound is loud even if you try to close it slowly. This is for all rooms, so I could hear all neighboring doors close. I didn't mention it due to staying only one night. If I was staying longer, I would have asked to change rooms.
Blackout shades were good. But it is on a busy street and there were loud car alarms in the middle of the night.
Great location is great near lot of subway stops.
Good bagel shop a few doors down.

Partner

6/10

Pleasant

26 May 2026

Radiance

My room was clean. I enjoy my time and stay. Front desk staff was nice and prompt with me. I did change my room once because I felt that it was small but, that was fine. Valet services are definitely effective seeing that parking is hard to find. The view was beautiful in the morning depending on where your room was located. Construction is being conducted on the last floor if you are looking for peace your best bet is to stay on middle floors. Overall good experience.

Self

8/10

Excellent

23 May 2026

Jean Ann

The breakfast you can purchase as the add on was lovely! Great portion and food was yummy. Room was clean and spacious, cabinets and drawers were a bit wonky but functioned, great water pressure in shower.

Friends_and_family Family

8/10

Excellent

23 May 2026

Jason

The valet for the parking lot was very rude heavy set gentlemen on the evening shift during my stay. Very rude each time I went to drop the car off. The first day I didn’t engage the behavior he exhibited. I gave him grace because we all have bad days. But the second day I did address his attitude directly with him.

Self

10/10

Exceptional

23 May 2026

Maria

Rooms were clean and great location!

Family_with_children

4/10

Poor

22 May 2026

steven

The beds were supposed to be queens but were doubles room small…

Friends_and_family Family

6/10

Pleasant

20 May 2026

Ayako

I had reserved an accessible room for my mother but it was not available. The hotel gave us a room with walk-in shower which was manageable for her knee but the shower water leaked to create a big pool on the floor. My room had a bath tub but the drain plug was broken so it barely held bath water.

Friends_and_family Family

4/10

Poor

20 May 2026

Yashira

The shower had hair in it and the room smelled like dog. I called room service twice, but nobody showed up. The elevators were broken and did not correctly display the floors where they stopped; they kept passing floors without stopping.

Partner

10/10

Exceptional

19 May 2026

Angie

Water pressure in the showers are bad

10/10

Exceptional

16 May 2026

Lakia

I ASKED FOR A BATHTUB ROOM & DIDNT RECEIVE IT…BUT EVERYTHINGGG WAS GREAT…ILL DEFINITELY STAY HERE AGAIN

Self

4/10

Poor

15 May 2026

Margaret

Our refrigerator was not working. Missing hairdryer. No hand towels provided. Then no washcloths given after housekeeping came through.
We have stayed here several times over the years and it was fine. This was a step downhill while the price has gone up.

Partner

10/10

Exceptional

15 May 2026

Jared

Clean room

10/10

Exceptional

14 May 2026

Latanaya

Loved my stay. Great staff.

Partner

6/10

Pleasant

12 May 2026

Lionel Jeffrey

It was New York so we expected everything to cost and it was expensive from the restaurant food to the parking was overpriced.

Family

6/10

Pleasant

12 May 2026

Emelly

Seemed outdated

Partner

10/10

Exceptional

12 May 2026

Allison

Chose a room with a view of the Verrazano Bridge (if you squint you can see it) but the bonus was that if you looked far to the right, you can also see the Statue of Liberty waving at you. It was a wonderful location and it is near numerous restaurants and numerous subway lines.

Partner

10/10

Exceptional

11 May 2026

Nouran

Very nice staff and awesome area

Self

10/10

Exceptional

10 May 2026

Sofia

We had a fantastic stay. The restaurant was amazing. We literally went every single day. My only issue was the fact that the ice machines did not work and the staff did not know which floors did work. I had tried four different floors before I found an ice machine that actually worked. We went to the Brooklyn Paramount, which was a five minute walk. It was a five minute walk to the subway the bagel place on the corner was fantastic. There was a Goodwill and a Dunkin around the block. The valet staff were awesome and that process was exceptionally easy if I go back to Brooklyn again I would 1000% stay here.

Friends

10/10

Exceptional

10 May 2026

Christopher

I paid for breakfast and was not able to get it at the hotel

Self

2/10

Poor

08 May 2026

Armen

Hotel is very old dirty and not comfortable it’s horrible to stay there even the people who works at the desk they told me we understand hotel might be remodeling soon I sent pictures and after when I see my reservation room and right back go out to front desk and gave my room keys back and I told them i need refund because on the picture it shows all clean and beautiful but in real life it is very horrible and dirty
Please refund my payment and if you have a chance you can go and see in real life how horrible look that hotel
Thank you!

Partner

4/10

Poor

07 May 2026

shervon

The property was dirty. Needs to be deep cleaned. Elevators were filthy, carpets smelled.

Partner

4/10

Poor

07 May 2026

KRISTIAN

The room was not clean. The bed seemed mostly fine but when I pulled back a couple of sheets I found one with lots of different hairs. Everything just seemed like it was minimally clean and it didn’t take extra careful inspection to see that. The bathroom has hair on the shower shelves and the floor had a clump of hair behind the door. The carpet clearly wasn’t vacuumed well and the door handles looked gross. The staff were perfectly pleasant and it was a convenient spot. Check in and check out were hassle free but the cleanliness was a significant issue. So much so I had to give such a low rating. Probably wouldn’t stay here again.

8/10

Excellent

07 May 2026

Frank

A decent stay . But TV has no guides to let us know what we're watching

Partner

10/10

Exceptional

05 May 2026

Amanda

Great location, friendly staff. Would stay again for a short trip.

10/10

Exceptional

05 May 2026

Steven O

Great in all categories

8/10

Excellent

04 May 2026

Rachel

Coming in from RI for a family emergency the staff made the experience very good. Shout out to the parking lot attendant for accommodating my XL SUV. There was a road race the next day and he went above and beyond to make sure they could fit my vehicle in their lot as opposed to a lot 10 min from the hotel .

Family_with_children

10/10

Exceptional

03 May 2026

Francena

The rok was clean. I felt like I was at home. Very peaceful and relaxing.

Self