Holiday Inn Brooklyn Downtown

United States , New York Area - NY
BROOKLYN, 300 Schermerhorn Street
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100 reviews shown

10/10

Exceptional

05 May 2026

Amanda

Great location, friendly staff. Would stay again for a short trip.

10/10

Exceptional

05 May 2026

Steven O

Great in all categories

8/10

Excellent

04 May 2026

Rachel

Coming in from RI for a family emergency the staff made the experience very good. Shout out to the parking lot attendant for accommodating my XL SUV. There was a road race the next day and he went above and beyond to make sure they could fit my vehicle in their lot as opposed to a lot 10 min from the hotel .

Family_with_children

10/10

Exceptional

03 May 2026

Francena

The rok was clean. I felt like I was at home. Very peaceful and relaxing.

Self

8/10

Excellent

01 May 2026

Bruce

Positive:
Easily walkable in 5 minutes to Nevins Street subway station.
Staff courteous and helpful at reception desk and housekeeping.
Convenient adjacent restaurant accessible directly from lobby.
Snacks and toiletries available next to reception desk.

Negative:
Our 6th floor room's furniture and built-ins were a bit worn out and did not match the floorplan layout shown on the door.
The room had obviously been converted from a single king-size bed room to a two double-size bed room (not queens).

However, the desk staff indicated all the bedrooms were being entirely renovated, currently (April 2026) doing so on the uppermost floor (13th? 14th?), then will be moving down the building one floor at a time. So it may be some time before all the room are refurbished.

Partner

8/10

Excellent

01 May 2026

Yuri

Good

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Jason

Shower pressure was top tier

Partner

8/10

Excellent

01 May 2026

MOHAMED AJAJ

Closer to subway station

Self

6/10

Pleasant

30 Apr 2026

Farah

Parking was costly at $50, didnt match the price in the garage. Room was a queen, small space but serves the purpose for one night. Plenty of food in the area.

10/10

Exceptional

29 Apr 2026

Emerson

The parking was to much money i dont had breakfast

10/10

Exceptional

29 Apr 2026

Jon

Parking was good

2/10

Poor

29 Apr 2026

Michael

Valet parking was the only good part of our experience. Checked in my famkky of 4 dropped our stuff and went to the subway. Thats convenient not too far away. The pool was absolutely disgusting, we couldn't use it at night due to the 15 other adults drinking in the pool. Went at 7AM instead only to step on bottle caps, sand and an earring. Was woken up at 2AM with people yelling in the hallway for 10 minutes.
Room was dirty, had food on the floor from previous guest(s) shower door didn't close or open all the way.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Olivia

Staff was very helpful and thorough. Room were clean.

Friends_and_family Friends

2/10

Poor

27 Apr 2026

Tracy

Our stay was a nightmare! They claim to have parking on their website so we decided to stay there. When we drove up to the entrance in the pouring rain, there was nowhere to park and the garage entrance was blocked. We had to drive around again and they said we had to check in first but again, nowhere to park! I got out to check in and although it took a long time, my sister was able to hand off the keys to the valet and come in eventually.
The next morning when my sister went to get the car before 10 am, they said it wasn’t there!! They said they moved it to another location across town and that my sister had to go get it herself unless we wanted to wait until 1:00 when they would get it. When she asked how far away it was, the attendant said, “google it.” They moved the car to the other side of a marathon that was happening! All the roads to get there were either blocked or bumper to bumper traffic! My sister literally had to make her way through the runners to get to the car! After 2 and a half hours, waiting for her to come pick the rest of us and our luggage up, we decided to walk the mile with my elderly mother and all the luggage to get to the car. All this and the hotel had the gall to tell me that the garage parking has nothing to do with the hotel, even though the payment for it would come out of my security deposit with the hotel. In the end, they said they would refund the parking but I have yet to see it on my credit card statement. How can this even be legal?

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Elizvette

No hubo limpieza del cuarto, no pusieron toallas limpias ni alfombra. El agua salía turbia y el aire hacía ruido. Se reportó pero no hubo respuesta

4/10

Poor

26 Apr 2026

Lenin

The sink was clogged, I booked a room in the non-smoking area, but the corridor of that area, it smells a lot like a cigarette, the package does not include breakfast, the parking lot has an additional value and despite requesting half an hour in advance, I was given at the time, I think there are better options for that value I pay for and with breakfast and parking included. Definitely a bad experience. .

Family_with_children

2/10

Poor

26 Apr 2026

ekaterina

Bedding was nice and clean but the hotel is in poor condition. Furniture is destroyed. Old carpet smell.

Partner

10/10

Exceptional

26 Apr 2026

Gerald

Best hotel, to have safe parking available in the city is a great deal

10/10

Exceptional

25 Apr 2026

Jeremiah

GREAT

10/10

Exceptional

24 Apr 2026

Amanda

Valet parking

Family

10/10

Exceptional

24 Apr 2026

Daniel

The staff was amazing , the lady at the front desk was the best . Very professional and kind

Partner

8/10

Excellent

24 Apr 2026

Roanna

Standard Holiday Inn. The room was bigger since we got a King size bed. It was quite loud and totally get that it was in the city but something to keep in mind. There was a pool which we didn't use but could definitely smell!

Partner

8/10

Excellent

24 Apr 2026

Sharo

6/10

Pleasant

22 Apr 2026

Shaebaun

My room was clean but one of the lights didn’t work. The channels on the tv were limited. Nice for a bed and bath, not a long term stay.

Self

4/10

Poor

22 Apr 2026

Ryan

Very dirty hotel. The room itself stuff from previous guests lying around and furniture falling apart. Never staying here again

Partner

6/10

Pleasant

20 Apr 2026

dinesh

It’s ok room is not that great

Family_with_children

6/10

Pleasant

20 Apr 2026

Lydia

The hotel was an ok experience.

Partner

10/10

Exceptional

20 Apr 2026

Briana

It was a clean room provided along with complimentary breakfast and the staff allowed me to stay an extra hour to accommodate my trip back home

Self

6/10

Pleasant

20 Apr 2026

Daniel

Elevator broken ….rooms smaller than appears in photo

Family_with_children

6/10

Pleasant

18 Apr 2026

Akeem

The problem I have is the rooms are too close when someone is smoking it comes all through your room

Especially for a person who don’t smoke
It was hard for me, the second hand smoke

Self

2/10

Poor

18 Apr 2026

Keyla

There is trash all in the front and inside in some of the hallways. They only had a trash bin at the front desk. I had tickets to for a show for my son and I. We missed it because valet told us to call 30 min before we need our car. I waited 1.5 and when I spoke to the manager they said they have nothing to do with the valet parking. Which they provide and take payment for. Staff did not help with anything at all. Room and bathroom was so tight. I will never stay here again

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Mohamed

Good overall

Self

10/10

Exceptional

17 Apr 2026

Wendy

My favorite hotel💯❤️

Partner

2/10

Poor

16 Apr 2026

Widline

The rooms were dirty, bathroom was broken, the furniture was broken

Friends

10/10

Exceptional

16 Apr 2026

Alicia

I didn’t have breakfast this time, but I did in the past, and it was good

Self

4/10

Poor

14 Apr 2026

Amber

Staff was amazing. However the room could’ve been cleaner. Luckily we were only staying overnight.

Friends

10/10

Exceptional

13 Apr 2026

Expeditas

I had a generally pleasant stay at this hotel. The room was clean, and the staff were friendly and welcoming throughout my visit.
However, I did experience an issue with service. I requested an extra pillow multiple times and was told that housekeeping would bring it, but it never arrived. The following day, I asked housekeeping directly while they were on rounds, and unfortunately, the request was still not fulfilled.
Overall, a comfortable stay with good cleanliness and courteous staff, but there is definitely room for improvement when it comes to following through on guest requests.

Family

8/10

Excellent

13 Apr 2026

MEGAN

It was a fine hotel for the price. We felt safe, and slept soundly. The maid service was very good, and the room clean. But the armchair was in bad shape with the fabric peeling. The ice machine on our floor was broken. Wash clothes needed to be requested.

Partner

10/10

Exceptional

13 Apr 2026

Michelle

Room is clean and easy check-in process.

Self

8/10

Excellent

12 Apr 2026

Chin

Room was a bit dusty and the bathroom seemed a bit worn down.

Partner

6/10

Pleasant

12 Apr 2026

Jean

Very friendly and accommodating staff.
Rooms were run down, several of the outlets did not work or were too loose to hold a charger, hallways weren’t vacuumed, no washcloths or hand towels in the room on check in. Over all, they were fine, but not stellar.

10/10

Exceptional

10 Apr 2026

diamond

10/10

Partner

10/10

Exceptional

10 Apr 2026

Latey

Room was clean,comfortable. The stay was pleasant. Just wish they would let outside food delivery come to the room.

Partner

10/10

Exceptional

09 Apr 2026

Kendra

The room was clean and just the right size. I worked out in the gym and it was great! The location was safe and very easy to find. The staff was kind and the check-in process was super fast!

Friends_and_family Family

4/10

Poor

08 Apr 2026

Sovin

Staff is not helping at all.

Friends

10/10

Exceptional

07 Apr 2026

Yuliya

Clean and modern hotel

4/10

Poor

06 Apr 2026

Kathleen

Front desk staff were rude and dismissive. Rooms were terrible. The bed was insanely TERRIBLE. It creaked and sounded like it was going to break. The mattress was full of lumps and sinking holes. Can't believe this was acceptable in any way. Bathroom was the only descent part. Yet there were no hand towels, ever. And getting extra towels was like pulling teeth. There was no option to fold out suitcase. Front desk said they have NO LUGGAGE RACKS! So it was a miserable stay and uncomfortable stay. The shared diner's staff was terrible also. We were a large group and the waiter filled our coffee cups out of courtesy but when we paid the bill they charge us for each fill! They never asked and just filled the cup and never told us it was charged like that. What a bullsh*t ripoff!! The waiter was extremely rude. Never will I ever stay at this place again. Don't believe any reviews that state 10/10...they are lies and no doubt paid reviewers. What a joke!! Such a huge REGRET!

Family

6/10

Pleasant

05 Apr 2026

Shanae

Hotel is outdated. My lamp stopped working a day into my stay. Lighting was poor in the room. Valet parking broke my key fob and put tape on it. I don’t know I expected more. Room service was around often so that’s good I guess.

Friends

8/10

Excellent

05 Apr 2026

Ada

No kitchen.

Family

6/10

Pleasant

05 Apr 2026

John

Rooms and hallways are dated . Overall clean and convenient location

2/10

Poor

05 Apr 2026

Jessica

My stay at your hotel was horrible. The customer service was horrible no eye contact barely spoke when asked a question was told to wait till morning for the next shift to arrive they will have my answers I drove around for 30+ minutes looking for parking because I was told it was full when it wasn’t they just didn’t want to do they job. Spoke to someone else who then told me to fill out a paper and leave my key. When I also asked about the pool I was just told to go down stairs and see if it’s available because the pool gets rented out. I have never been treated like I don’t exist very unacceptable. I have paid almost 600 and a 3 hour drive to not feel comfortable. I really hope you do another training on your customer service with your workers just horrible.

Partner

4/10

Poor

04 Apr 2026

Ashley

Entire hotel smelled of weed and cigarettes. Loud room doors, shower wasn’t cleaned. Hand towels had hair stuck in it.

Self

2/10

Poor

04 Apr 2026

Rolando

The place is a dump. Run down, mattresses with deep holes , hallways full of trash, bedroom furniture in tatters, towels like sandpaper , do not book here.

Partner

10/10

Exceptional

03 Apr 2026

Mary

Didn’t eat breakfast there.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Gurwinder

Good

10/10

Exceptional

01 Apr 2026

Harper

Lala was amazing!

2/10

Poor

01 Apr 2026

Naomi

The rooms are dark and smoky residue
Loud music , trash in hallways and seems to be housing homeless and or for a very rowdy young crowd. It’s NOT recommended for family or mature adults.

Self

8/10

Excellent

31 Mar 2026

Daniel

It was ok, not great

Family

10/10

Exceptional

31 Mar 2026

Sharon

Had a lovely comfortable time. Found location very convenient.

Family_with_children

8/10

Excellent

30 Mar 2026

Zavien

It was decent around the facilities walking area.

Partner

4/10

Poor

29 Mar 2026

Erika

I’ve stayed here many times but this time I was not pleased at all. I asked for towels at 730 am then again at 930 am never got them.

Friends

2/10

Poor

29 Mar 2026

Marilyn

There was not breakfast.

Family_with_children

4/10

Poor

29 Mar 2026

Zavien

Parking isn’t free, the morning staff is rude and egotistical with me and my girlfriend about the cleanliness of the “establishment”.

Partner

10/10

Exceptional

29 Mar 2026

Errum

It was neat

4/10

Poor

28 Mar 2026

Karen

The room was dark. There was only 1 light between the 2 beds. The restroom light was on a 30 second timer. They did not give us regular face towels. It was a dish towel. The floor in the elevators were dirty, that evening when we arrived and the same dirty floor was there the next day. The ceiling was not painted in a large portion of the room, maybe they had a leak and they repaired the ceiling, but didn't bother to paint it. This was the 2nd room.

When we got off the elevator, there was a mouse trap by the closet door. The first room was dark, the floor was bumpy and you could not lock the room, the dead bolts did not work and we could not secure the door and this was also the case for both rooms.

The first room,

Family

4/10

Poor

28 Mar 2026

John

The staff was less than hospitable.

4/10

Poor

27 Mar 2026

Birgitta

Never get a room by the exit you will not get no sleep.

Self

2/10

Poor

27 Mar 2026

Joanne

Rooms and the smoking issue was horrible.

10/10

Exceptional

27 Mar 2026

Todd

Good

4/10

Poor

27 Mar 2026

Zavien

The bias staff in this place was not doing their duties in janitorial and assisting clients at the property

Partner

10/10

Exceptional

26 Mar 2026

James

Room, bed, staff: all amazing.

Self

2/10

Poor

26 Mar 2026

Dean

This room never should have been offered—period.

The desk chair was absolutely unacceptable. It was so worn and damaged that it looked like something pulled off the street. Management needs to remove it immediately because it reflects a complete lack of basic standards.

The AC/heating unit was essentially useless, constantly swinging between freezing and overheated with no consistency. I had to open the window just to make the room tolerable. On top of that, the room had a strong, unpleasant odor upon arrival, as if it had been “cleaned” with old, dirty rags.

The towels were no better. Several were visibly stained despite being presented as clean, and I had to request replacements multiple times—completely unacceptable for any hotel.

The elevator is also in serious disrepair and does not inspire confidence or safety.

The only positive aspect of this stay was the staff, who were friendly and professional despite the conditions they’re clearly working under.

This was supposed to be a relaxing trip, not my usual business travel. I chose not to go back and forth with management because after arriving with all my luggage—without even the basic convenience of a luggage cart—I was too exhausted to deal with switching rooms or escalating complaints.

That said, the condition of this room and the overall property is unacceptable. Guests should not be paying to stay in an environment like this. I will not be returning

Self

2/10

Poor

26 Mar 2026

anyaa

Roaches

Partner

8/10

Excellent

25 Mar 2026

Angel

Decent for a night’s stay.

Self

6/10

Pleasant

25 Mar 2026

Aaliyah

This Hotel was not the best but it was convenient! Location was close to nearby stores & subway. I did not like that there wasn’t a smart TV and room service was tardy I literally had to air dry because I realized my towels were gone and I called room service like 3 times to remind them and hours later came my towels. The pool area is MID nothing like what u expect from pictures yet I did enjoy the hot tub for a while before I was told I had to leave due to “swimming lessons”. The Downstairs restaurant was a nice highlight as the food was good. Id probably never stay here again.

Friends

10/10

Exceptional

25 Mar 2026

David

The entrance, lobby, elevator, hallway and rooms were clean and orderly. The entire business smelled good and was busy. Hotel room was clean with a nice view. Check-in/check-out desk was great. They were courteous, friendly and helpful.

Family

10/10

Exceptional

24 Mar 2026

Alexander

Good parking, fast check in, clean room, good location

Family

10/10

Exceptional

23 Mar 2026

josue

I loved the check-in and checkout process. The staff was very helpful and accommodating. The lobby and room was beautiful and the pricing is very low considering the area and proximity to all the nice places in Brooklyn. I would definitely recommend them to anyone and will definitely be staying again soon.

Self

8/10

Excellent

23 Mar 2026

Kelli

I had a nice stay.

2/10

Poor

23 Mar 2026

Jordan

Horrible & still haven’t received my 150 back

10/10

Exceptional

22 Mar 2026

Xun

Convenient and safe location. The staff was friendly.

Partner

8/10

Excellent

22 Mar 2026

Julissa

Everything was very nice, there were only a few minor inconveniences like the microwave plug didn’t have a

10/10

Exceptional

22 Mar 2026

Alesha

Loved the room

Self

8/10

Excellent

22 Mar 2026

LATISHA

Staff was friendly however the elevator was always out of order or move like a snail and there were only two for such a large property.

The property itself needs an update but overall it was a good stay. Great to have parking (covered at that in NY)

Walking distance to a lot of places.

Business Family

4/10

Poor

22 Mar 2026

Blookington

The furnitures was terrible.

Self

8/10

Excellent

22 Mar 2026

Patricia

I came home for the weekend...seen family. I booked my stay at this hotel because I liked everything about it... the hotel itself(stayed here every time I came home), the location, accessibility to subways, buses, restaurants and shopping. The only drawback was gone of the check-in personal wash rude. Prior to me coming to the hotel, I called to confirm my room and additional fees. I wanted to interact with the staff member I spoke to. When I inquired about him, I was met with an attitude. I spoke to night manager who was courteous and understanding. I will Always stay at this hotel because of the ease in making reservations, accessibility and the staff. I would recommend.

Partner

6/10

Pleasant

22 Mar 2026

junior

Yall know that one night stay when you get the worst room in the whole building
And its late and you're tired 😫

Partner

10/10

Exceptional

22 Mar 2026

jason

Was nice and right by the Arena.

Partner

8/10

Excellent

21 Mar 2026

Sydel

Great for staycations, close to restaurants and activities. Great price point and my go-to for last minute stays.

Partner

10/10

Exceptional

20 Mar 2026

Tono

Clean room and nice staff

6/10

Pleasant

19 Mar 2026

Erika

Room was clean but

2/10

Poor

19 Mar 2026

Saba

Very disappointed with my stay. There was no city view as promised, only one microwave for all guests causing long queues, the bathroom was not clean, and the bed smelled bad. Not a pleasant experience.

Friends

10/10

Exceptional

18 Mar 2026

Demelius

Great

10/10

Exceptional

17 Mar 2026

Ryan

Clean and convenient.

Self

8/10

Excellent

17 Mar 2026

Avery

Room was nice. But the plugs were loose and wouldn’t hold anything in.

Friends_and_family Friends

4/10

Poor

17 Mar 2026

Barbara

This was a fine low-cost motel. It was clean and well equipped, but they were crazy drugged people up all night, screaming and banging on the walls which really made it. A bad experience probably won’t choose a similar situation ever again.

2/10

Poor

16 Mar 2026

Janet

The staff did their job were not hospitable or friendly. The reservation was for four people and the room had 2 towels, no wash cloths. When I asked for towels and washed cloths for our party size, I only received two towels by someone who seemed bothered. The refrigerator in the room smelled rancid, and the cabinet was off the hinges. The walls were filthy and the woodwork was all messed up. There was an undisclosed dirty spot on one of the quilts. The pool/spa hours are strange. I took my son to the pool at about 8:30am. The pool opens at 8:00 AM. They allowed us to enter the pool before checking chemical levels and water purity. The pool in the hot tub were balanced with chemicals while we were in it. That’s something that should have been done prior to opening the area for health risks not after and while people are in it. The pool area also looked very poorly maintained. It looks nothing like the pictures. The waterfall backdrop is not running, and the steam room’s tiles are missing many tiles. I would not recommend this hotel. The hours of the amenities are very inconvenient, poor service, not clean and overall inadequate. Not to mention health risk concerns. I recommend that the health department audit their amenities. As someone who works in government in my locality, I have had the opportunity to work alongside the health department and I believe that this is a site that could see many violations due to high health risks

Family_with_children

2/10

Poor

15 Mar 2026

Shelley

The staff was rude, the hotel was outdated, the furniture in my room was torn, and the rooms are very narrow and small. my husband and our to pieces of luggage barely fit and it had bed bugs!!!!

Partner

2/10

Poor

15 Mar 2026

Kemba

This hotel holds your deposit hostage and releases it at they discretion. Still haven’t received my money. Return it quick as you take it.

10/10

Exceptional

14 Mar 2026

Yvette

Things was good. The only thing was the shower door that made loud noises when opening and closing it.