Sheraton Brooklyn New York Hotel

United States , New York Area - NY
Brooklyn, 228 Duffield Street
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100 reviews shown

8/10

Excellent

15 Jun 2026

Olivia

I have stayed here before and always had a positive experience. Room is clean, bed is comfortable, linens were soft, staff is kind. You can see some ware and tare on the room with some broken wood and finishing breaking down.

Friends

10/10

Exceptional

15 Jun 2026

Amy

For my first time in Brooklyn, this was definitely a great budget friendly, but also great location to stay at. You are close to Dumbo, close to Barclays Center, but also there's great food choices within walking distance (food hall, coffee/matcha, bagels, ice cream and teas). Lots of nearby walkable shopping, and close to train stations as well. Danny was extremely helpful and hospitable in catering to our needs with questions, suggestions, and really made home away from home special. We will definitely be returning here anytime there is a chance to.

Friends

8/10

Excellent

14 Jun 2026

Girlynda

Room was clean.

10/10

Exceptional

14 Jun 2026

sterling

Room was clean and comfy. Had a little issue in the beginning with the AC but the staff was very professional to solve and handle it quickly .
I would stay here again

Self

8/10

Excellent

10 Jun 2026

Jennifer

We loved the location with Target across the street & subway to any area pretty easy. The proximity to the Brooklyn Bridge was amazing & the waterfront beautiful. The room was small but the balcony was huge- definately recommend the upgrade for a long stay. The staff was adequate- no memorable assistance though. The decor was outdated, and no continental breakfast of any kind- the amenities were zero- you could smell the chlorine of a pool but not allowed access. There are vending machines for snacks & soda & the cafe adjacent was only good for coffee. We would probably stay again because of the location but don't expect too much.

Partner

6/10

Pleasant

08 Jun 2026

Jaida

Update bathroom

Friends

4/10

Poor

07 Jun 2026

Tyler

Showed up and AC broken. Reported it and they said an engineer would come. Never did. Hot room first night, over 80 degrees. Left for the day next morning and brought it up again. They said they would send an engineer. Came back and still not fixed. At least they were able to change us room but then in that room half of the bathroom lights didn’t work.

Also. Small thing, but first day there was an alarm on the hotel clock in the room. In my travels (closing in on 1k nights in hotels) I have never had this happen.

Will look for any other hotel before selecting this one.

Family_with_children

8/10

Excellent

05 Jun 2026

Abel

The hotel had problems with the heating and the room was very hot. I had to move to another room.

10/10

Exceptional

04 Jun 2026

Pertris

Great!

10/10

Exceptional

01 Jun 2026

Jocelyne

Clean room. Staffs

Family_with_children

10/10

Exceptional

29 May 2026

Monique Deborah

Close to everything

Family

10/10

Exceptional

29 May 2026

David

Good location and friendly staff

Partner

4/10

Poor

29 May 2026

Julian

I needed to charge an electric car overnight. I was told the valet ($75/night) could do that. I was then asked to pay $20 cash for the charge.
The next morning the car hadn’t been charged, and they couldn’t charge it in the time we had left.
The local manager didn’t know if there was fast charging or not.
Al thought rh hotel charged for the valet it’s a separate company, so the manager couldn’t find out about the charging capability when asked.
Promised to refund the valet charge, couldn’t tell me how fast that would happen.

10/10

Exceptional

28 May 2026

Randy

Great hotel, their access rooms have a door linked to another room I guess for an assistant. The walk in showers don't have a barrier to keep water from hitting the floor in the access room.

8/10

Excellent

27 May 2026

Clean room and good staff. Great location for visiting my son's family in Fort Greene. Rooms are small but to be expected. Enjoy!

Partner

10/10

Exceptional

27 May 2026

Kathleen

The first room we were assigned, the door had an issue with the card reader. The staff was quick to reassigned a new room (at a higher floor). The location is super convenient to subway, also pretty quiet as it was off the main streets. It's close to the Brooklyn city point which has a food hall, target and Trader Joe's. Very convenient.

Family_with_children

8/10

Excellent

26 May 2026

WILIVALDO

Room was not cooling, they switched rooms the next day

10/10

Exceptional

26 May 2026

Alejandro

Great value, great location, great staff. perfect for a weekend trip to NYC. Train stops all over in walk distance, and the Brooklyn bridge was a short walk away into Manhattan.

Partner

10/10

Exceptional

25 May 2026

Siniara

Good area! Nice staff

Self

10/10

Exceptional

25 May 2026

Eyal

Perfectly fine for a Brooklyn hotel room. A little noisy from the street but that is to be expected. The staff was great.

Family_with_children

2/10

Poor

24 May 2026

Donna

The hotel room did not have air conditioning on the hottest day of the week (90 degrees on Wed. 5/20/26). They were unable to transfer us to a room with air conditioning and did not issue a refund or room credit. We didn’t use the room and left. Front desk was unhelpful. No one answered the follow up phone calls. Even Expedia was unsuccessful in getting a refund. Absolutely disappointing.

Family

10/10

Exceptional

24 May 2026

Igli

Everything was great

10/10

Exceptional

23 May 2026

CLIFTON

Clean, nice room

6/10

Pleasant

23 May 2026

Karapet

Self

8/10

Excellent

22 May 2026

Ingrid

It was a relaxing atmosphere especially after a hard day at work.
The staff is helpful. I took a star away because the tv didn’t work.

Self

10/10

Exceptional

22 May 2026

Trymane

Great

Self

8/10

Excellent

21 May 2026

Jason

This is a nice hotel, but the air conditioning couldn't handle a 70-degree day.

Partner

10/10

Exceptional

21 May 2026

Bjorn

Great location in/near downtown Brooklyn and Barclay’s Center. Jay St and DeKalb metro stops a short walk away. Front desk was very helpful when room AC stopped working. Sent engineer up right away and offered different room when troubleshooting resulted in no quick fix.

Partner

8/10

Excellent

21 May 2026

Diana

The entrance to the Hotel , needs a remodel , and should be cleaned more often ,even the plants are dying. Everything else is very good!

Partner

10/10

Exceptional

19 May 2026

Scott

Great location

Self

2/10

Poor

17 May 2026

Fariba

The only reason this Hotel is still in the business is because of the staff. Danny, one of the front managers definitely makes up for a lot of the shortcomings from the Hotel. Kudos to Danny.

Shoomi, the bell desk gentlemen is also very helpful.

Partner

4/10

Poor

17 May 2026

CHRISTOPHER

A/C Broken in room and was not allowed a room change. Had engineering come to fix twice but they were unsuccessful.

Self

8/10

Excellent

17 May 2026

Keosha

Clean, good size room. Friendly and helpful staff. Good location with paid parking nearby. Kimoto was closed for renovation, so that was disappointing. Kimoto is the rooftop lounge.

Friends

8/10

Excellent

17 May 2026

James Edward David

Not the lap of luxury, but a solid, comfortable hotel.

Self

4/10

Poor

16 May 2026

Christopher

As other reviews have mentioned, the air conditioning was completely non-functional. It was 79 in the room when I arrived and only got down to low 70s because I opened the windows.

Self

10/10

Exceptional

15 May 2026

Martin

Very good

10/10

Exceptional

14 May 2026

kellian

One night served its purpose easy to get around from and to clean and cute but very small rooms but its New York so what do you expect

Self

10/10

Exceptional

12 May 2026

Kenneth

Great location and near everything I needed.

Self

8/10

Excellent

11 May 2026

Nancy

Breakfast was not included but we were given 2 50% off coupons for an $18 breakfast buffet. Instead we were charged $35 for the two of us with the coupon and the food was absolutely terrible. Really substandard breakfast for any price.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Joseph

Great stay!

8/10

Excellent

08 May 2026

Todd

Staff was friendly and the check-in, check-out process was easy and efficient. I think for the price there might be something like a complimentary breakfast offered.

Partner

10/10

Exceptional

04 May 2026

Tracey

Had a great over night stay

Partner

6/10

Pleasant

03 May 2026

Alison Elizabeth

We had a 5 night stay here, the room was wonderful, spacious, clean and comfortable.

Logistically it was in a great, close to the subway, a Trader Joe's, stores and plenty of restaurants.

The housekeeping staff were helpful, but I scored it low as the bar was closed due to refurbishments, but was never mentioned on their webpage or when we checked in, it was only when I asked how to get to it I was informed! This is one of the reasons I chose this hotel as it has a bar!

Family

10/10

Exceptional

03 May 2026

Rhiann

Great staff, clean room, close to subway, and easy walking distance to restaurants and bars.

6/10

Pleasant

03 May 2026

Lisa

The room was clean. However, the shower door opened the wrong way, into the shower instead of out, one of the lamps was broken, and the shade on another lamp was frayed and coming apart.

Family

2/10

Poor

02 May 2026

Ankit

Rude staff and photos doesn’t match the actual room. And be extra careful. Someone might open your room door

Self

8/10

Excellent

02 May 2026

Tawayne

Good

Self

6/10

Pleasant

01 May 2026

Judith

it was ok

6/10

Pleasant

01 May 2026

Nicolas

Noisy rooms

Self

10/10

Exceptional

28 Apr 2026

Carla

The room was spacious and clean and the location was excellent

Partner

8/10

Excellent

28 Apr 2026

Deborah

Excellent location and very quiet! The pillows could use an upgrade; mine were very lumpy. I’ll certainly stay here again when I’m in Brooklyn.

Self

6/10

Pleasant

28 Apr 2026

Robert

Following the list above:
Clean Room - the room was mostly clean when we arrived, but there was a dirty washcloth hanging in the bathroom. Maid service was not very thorough.
Staff - the staff were friendly, knowledgeable and very helpful.
Breakfast - non-existent
Parking - non-existent

Partner

10/10

Exceptional

27 Apr 2026

Christopher M

Great location! Room was great!!!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

SHATAVIA

10/10

Exceptional

26 Apr 2026

Sweets

Clean room, great customer service by staff and a fantastic snack spot inside. I thank you.

Self

10/10

Exceptional

25 Apr 2026

Gabrielle

I had a great day. This place had everything I needed in the staff was friendly.

Self

10/10

Exceptional

24 Apr 2026

Suresh Chandra

Centrally located. Friendly staff. Clean room.

Family

8/10

Excellent

22 Apr 2026

David O

Great location

Partner

8/10

Excellent

20 Apr 2026

mauricio

Everything was good will come back again

Family_with_children

10/10

Exceptional

19 Apr 2026

May

Great staff, great location, clean hotel. Definitely will stay here again!

Friends

8/10

Excellent

18 Apr 2026

Awilda

Seems like there is no rooftop bar open. Swimming pool is not avail. Other than than room was great, comfortable

Self

10/10

Exceptional

18 Apr 2026

Raza

Nice breakfast staff

8/10

Excellent

18 Apr 2026

Matthew John

Major problems with the keys and the aC on my room was not working.

10/10

Exceptional

17 Apr 2026

Jennifer

Loved the location and proximity to the subway. If you have kids theres a neat playground right across from the hotel.

Family_with_children

8/10

Excellent

16 Apr 2026

Vincent

No breakfast, no parking, no microwave in room.

6/10

Pleasant

16 Apr 2026

Kayleigh

Clean room, great location, not very responsive staff. We asked the pullout be to be made up and they did not do that. Also asked for extra pillows for the pullout bed, was told after two calls that they were out of extra pillows.

Friends

8/10

Excellent

13 Apr 2026

Michiko

The hotel is centrally located. Lots of shops, restaurants and vendors! The room was clean but the view was not. We had a view of another building and its residents as well as a dog park. The dogs were cute but the barking was a bit annoying. The television kept blinking and the bathroom sink leaked for 3 of the five days. The tv was fixed immediately but the sink was a problem. The housekeeper was excellent! Not sure if I would stay there again.

Partner

10/10

Exceptional

12 Apr 2026

Jessica

Good

Family_with_children

10/10

Exceptional

12 Apr 2026

Joseph

Very nice place! Clean and comfortable

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Kim

The lobby was pretty run down and crummy.

Self

4/10

Poor

10 Apr 2026

Jaquilyn

The front desk workers and the service workers are very nice. The valet service is terrible, called at 7am for an 8am car pickup, but the car wasn't delivered until 840am! Self-parking is 1000% worth it.

Self

10/10

Exceptional

07 Apr 2026

Gloria

Service was excellent,room,elevator and everything else was great

6/10

Pleasant

06 Apr 2026

Susie

Had no wifi

Family

10/10

Exceptional

05 Apr 2026

Jennifer

Clean

Family

10/10

Exceptional

04 Apr 2026

Meredith

Great location, close to subways, quiet street

Partner

10/10

Exceptional

04 Apr 2026

Ricardo

Clean room, friendly staff, great location to get to pretty much anywhere in the city, glad I chose this place to stay for the weekend

Family

10/10

Exceptional

03 Apr 2026

Timothy

Great, convenient room

Partner

10/10

Exceptional

02 Apr 2026

Clarissa

I stayed during my birthday the staff was nothing but wonderful my room was clean I requested a early check in and I was able to get a room on the top floor which had good views the stuff was so helpful when my flight got canceled and I needed to stay an extra night due to issues with TSA I would definitely stay there again when I am visiting New York

Self

6/10

Pleasant

02 Apr 2026

Chantal

I’ve stayed in this hotel many times, years ago. Since then i guess they’re under new management. Still a clean hotel and the location is the best. But the rooms aren’t as cozy as they used to be. The hotel restaurant is different…and mediocre at best. The coffee shop in the lobby is no longer Starbucks. It’s decent, but coffee is kind of weak. You can’t charge anything to the room anymore, which just seems dumb considering they’re right on the property.

The worst thing was that it was unseasonably warm in NY and the hotel and rooms were HOT. We asked the desk to adjust the temperature in our room because you can’t control it yourself. We heard other guests with the same complaint. All they did was open the window.

This used to be my go-to hotel when i stayed in Brooklyn. Not sure if I’ll stay here again. It was a disappointment considering we used to love it years ago.

Partner

6/10

Pleasant

02 Apr 2026

Jaehee

There was a small cafe in the lobby.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Shelby

Staff were very helpful and nice. Very understanding when i realized I forgot my physical debit and had somw difficulty figuring out how i was going to check in. However the hvac units in the rooms are old and hardly function. I was given another room because the hvav did not work at all but the hvac in the 2nd room was working but felt like it was on its last leg. Luckily it was only hot on the first night and the other nights were fine.

Friends

10/10

Exceptional

30 Mar 2026

Alex

Decent hotel for the price and area and the staff is definitely top notch

Self

8/10

Excellent

29 Mar 2026

Michael

The room was very clean. The staff was very friendly and helpful. The location was very good with a short walk to a couple of subway stations with connections to multiple lines and within walking distance of the Brooklyn Bridge.

Cons: The wifi connection was extremely slow, virtually unusable.

The breakfast was terrible! The scrambled eggs cold and almost empty. The potstickers were dried out and cold as well. The coffee was empty and only refilled after we had finished. There no one around to be seen to ask about items which were out. The selection was also poor.

Partner

8/10

Excellent

29 Mar 2026

Alana

Room was clean, friendly staff, location has many amenities i.e eateries, shopping, transportation. Help was readily available. Will recommend.

Self

10/10

Exceptional

27 Mar 2026

Michelle

Room was clean and nice! Just wish the ac worked faster

10/10

Exceptional

27 Mar 2026

Gary

Great location. Walked to the pier, across the street from DeKalb Market, and nicely kept rooms.

8/10

Excellent

26 Mar 2026

Neil

Don't have a crappy asian beeakfast in the morning..
.awful food..
You can do better than that...SHERATON should stand for something

6/10

Pleasant

23 Mar 2026

Brendon

Not worth it for price paid per night.

Placed us in a disabled room when we paid for a premium king and never asked if it was ok or offered a standard room when asked.

No free wifi as we didn’t book directly through Sheraton. 1 free small bottle of water per room.

Overall it was a very budget hotel feeling experience.

Partner

8/10

Excellent

22 Mar 2026

Donovan

Did not used

Family

10/10

Exceptional

22 Mar 2026

Ladanna

Love it

6/10

Pleasant

22 Mar 2026

thomas r

Rooms were soooo hot and we were not able to turn on the AC. Problem is during winter months they run only heat. Wasn’t able to turn off heat in room therefore we had to crack a window to help offset, which barely helped.

If I’m paying for a room, I want control over my own thermostat. Not what I expect from a Sheraton property.

10/10

Exceptional

21 Mar 2026

Glenika

8/10

Excellent

17 Mar 2026

Dina

Bed was a

10/10

Exceptional

17 Mar 2026