Name: Sheraton Brooklyn New York Hotel
Address: 228 Duffield Street, Brooklyn, 11201, US

10/10

Exceptional

29 Jul 2026

Eleana

We enjoyed our stay and were very comfortable.

2/10

Poor

29 Jul 2026

XIAOWEN

本次住宿体验非常差，

10/10

Exceptional

29 Jul 2026

DonTae

Awesome stay, I will be back!

10/10

Exceptional

27 Jul 2026

Dellicia

Hotel was clean and staff was amazing

10/10

Exceptional

27 Jul 2026

Erica

Clean room, friendly staff, convenient to transportation.

10/10

Exceptional

27 Jul 2026

Erica

Clean room, friendly staff.

10/10

Exceptional

27 Jul 2026

Cynthia

Lovely, great location, small rooms but would stay again

10/10

Exceptional

27 Jul 2026

Donna

Very nice clean room. Nice view. Quiet.

10/10

Exceptional

27 Jul 2026

Alexandra

Clean and nice little cafe. Great pool.

10/10

Exceptional

27 Jul 2026

Victoria

The hotel is perfectly located, with excellent access to everything. Shops, restaurants, and local attractions are all within easy walking distance, and it’s well connected by every mode of transport.

The rooms are comfortable, cosy, and ideal whether you’re out exploring or prefer a relaxing stay indoors. The views are lovely, and if you enjoy nightlife, you simply need to head downstairs. If a quieter evening is more your style, you can easily step outside and enjoy the surrounding area at your own pace.

A great base for both business and leisure and the staff were all amazing . Always happy to help

6/10

Pleasant

24 Jul 2026

Linda

The hotel location is great it’s near barclay center, shops and restaurants. We stay at the Sheraton because it’s near the barclay center, we were attending a concert there. The hotel room is clean but the toilet kept filling up which cause an inconvenient for our stay due to the noise.

Family_with_children

6/10

Pleasant

24 Jul 2026

Anisha

The hotel is in a great location near plenty of shops, and there is a nice park area directly across the street. The staff was also very friendly and welcoming. However, the bathroom needed better cleaning and maintenance. There was mildew around the bathtub, the water drained very slowly, and the sink fixture was loose. To turn the faucet off completely, we had to move the entire fixture back into place.

The air conditioning also did not work well. Even with it set on low, the room remained warm and humid. Another major downside is that parking is not included. Valet parking costs around $65–$85 per day, not for the entire stay, which is extremely expensive. The location and staff were great, but the maintenance issues and parking costs made the stay less enjoyable.

2/10

Poor

23 Jul 2026

Alicia

AC went out during stay. Water went out on a separate day. Lots of problems during a major NYC heatwave. It felt like staff was just used to dealing with recurring problems, and they didn’t seem concerned by the problems. The location is great.

10/10

Exceptional

22 Jul 2026

Emanuel

No.

10/10

Exceptional

21 Jul 2026

Nicole

Nice staff, clean room!

Partner

6/10

Pleasant

21 Jul 2026

Daniel

It was just a total shock of what I here the name to be

Self

10/10

Exceptional

20 Jul 2026

Frank

Expedia shows a pool but the pool is currently being leased to a school ,so no swimming..other than that everything was good ,we heard some floors were having AC issues but not us ..Thank Goodness, it was a hot and humid week in NY ,staff was really nice and helpful ,the cafe staff seemed a bit overwhelmed at times but she managed to get our food and drinks out before our uber showed up ,

Partner

8/10

Excellent

20 Jul 2026

Jaimie

Needs better pillows! Other than that it was a decent stay.

Friends

6/10

Pleasant

20 Jul 2026

diana

The facility in the bathroom is not good and we have to deal with the spilled water in the bathroom every day. Not good experience at all.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Rhys

Bit dated in places but spacious rooms and friendly staff. Everything worked well and in a great location to either explore Brooklyn or a metro into Manhattan. Extremely comfortable room (we stayed in the basic king room) and very quiet considering where it is. Would definitely use it again

Partner

10/10

Exceptional

19 Jul 2026

Michael

Great stay! Front desk was organized and helpful, room was clean and comfortable. Right in the heart of downtown Brooklyn, but slept great: quiet, cool and dark.

Self

2/10

Poor

18 Jul 2026

Rollin

AC went out on the hottest day and Brooklyn and very little relief. When I asked for compensation I was ignored. Do better

4/10

Poor

18 Jul 2026

Shehzad

Avoid this place, none of the amenities exist.
There is NO POOL, NO BAR, NO ROOFTOP, NO MICROWAVES.
The hotel is very obviously aware that people come for these things and knowing they don't have them they simply shrug and couldn't care less.
Even after not having any amenities they dont accommodate, they wouldn't give me access to the work room unless I paid $50/day which is literally just some chairs and tables.
HORRIBLE HOTEL

Business

10/10

Exceptional

18 Jul 2026

William

Very comfy beds and presidential suite was perfect for my family of 6 other than only having one bathroom but understand its NYC

Family_with_children

10/10

Exceptional

15 Jul 2026

Erin

Great location and very friendly staff!

Family

10/10

Exceptional

15 Jul 2026

John

Great place. Helpful staff. We recommend

Family_with_children

10/10

Exceptional

15 Jul 2026

Sandhya

Fantastic location, clean rooms and very comfortable beds.
.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Leonardo

The hotel is located in a nice area, with plenty of shops and good restaurant options nearby.
Our arrival was disappointing because we were assigned a room with a broken air conditioner. After someone attempted to fix it without success, we were moved to another room.
The front desk staff were unable to verify that breakfast was included in our reservation, and, to make matters worse, we were charged an additional $250 without any explanation.
The room itself was as expected, but overall, our experience was disappointing.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Kimberly

The hotel was very close to subway stations which made it convenient for our travel. We arrived early and the staff stored our luggage until we got back later in the night. It was clean, comfortable, and very quiet. The hotel helped us arrange very early transportation to the airport.

Partner

6/10

Pleasant

11 Jul 2026

Rodney

It’s clean… just out dated

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Anastaeisha

n/a

10/10

Exceptional

11 Jul 2026

Ricardo

Everything was fine and I have no negative things to comment

4/10

Poor

11 Jul 2026

Judyann

The hotel was mid I stayed there for two nights room wasn’t that clean

Self

10/10

Exceptional

10 Jul 2026

hongbo

the room is clean and the staffs are friendly and helpful. location is convenient to other places. restaurants and supermarket are available within walking distance.

Partner

4/10

Poor

10 Jul 2026

Gemma

This hotel
Did allow an early check in which was great. However our stay was awful overall. The room was damp and dated and unclean with thick dust on tables and closet. The AC was noisy and did not respond to the controls at all so barely slept. I left my bags at the front desk for an hour and instead of putting them in a secure room they were left in the lobby for anyone to take. When I got my bag it was clear it had fallen over and they had thrown my belongings back in with no care. Staff were barely helpful. They also take a $250 incidental fee which is outright theft as there is no mini bar or amenities.

The cafe downstairs had a glass display of stale old croissants and sandwiches which was gross. I would never stay here again

Partner

10/10

Exceptional

10 Jul 2026

Rocio

The staff here is 100% friendly they will help you with any issues

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Sakina

We were given a room that had too many problems (I’m sure they knew this!) WiFi could not connect, telephone broken, refrigerator not cool whatsoever and the bathroom sink would leak every time the faucet was running! After complaining, they told us a new room would take some hours and we had to bring all our luggage into the lobby before they could give us a new key- as if things weren’t complicated and problematic already:(
The breakfast buffet was one of the worst I’ve ever had- limited choice with no baked items whatsoever. Was disappointed with not having individual packets for cheese and butter- too pricey for what was being offered.
The air conditioning stopped working and no staff members were available for updates or even information- no one bothered to pick up the phone and when asked in person they gave a vague answer about how some rooms ac was working now-( we had no air conditioning for 24 hours)
Not a hotel I would recommend especially for this price, very disappointed!

Family

10/10

Exceptional

08 Jul 2026

Tissanna

The staff were super amazing and attentive, they showed the best customer service possible. Very punctual and helpful, friendly and outgoing.

Self

8/10

Excellent

07 Jul 2026

Khadim Hussain

There wasn’t a barrier between the showering space and the rest room. That causes water flooding inside.

10/10

Exceptional

06 Jul 2026

Janice

Todo limpio y buena ubicación. Cerca de todos

Family

8/10

Excellent

05 Jul 2026

Vivian

Didn’t like the fact that the did not accommodate parking. Also there was no pool. Websit is misleading in reference to these ammentities.

Family

2/10

Poor

05 Jul 2026

Gary

The entire air conditioning was out for the entire building during my stay. I was offered only 10,000 in points for my inconvenience. I feel like more should have been done.

Self

4/10

Poor

04 Jul 2026

Erica

I stayed at the hotel for one night. Their AC was down the whole entire night. I had to call the front desk multiple times to get a resolution. Finally they sent someone up to check on the ac. The maintenance guy said he’s going to tell the front desk to find me another room and they will have to fix the AC the next day. If I don’t receive a phone call from the front desk in the next 10 minutes, to call the front desk. 10 minutes later, I called front desk. Their only solution was a fan because all the rooms were full. The guy also said that he will reach out to the manager to see if I could get a discount for the room since there were issues with the room. I stayed there on 6/28 and it is now 7/4. I still haven’t received an email or something from the manager apologizing for the inconvenience. That room was so hot even with the fan. I will never stay at the Sheraton again.

Partner

10/10

Exceptional

04 Jul 2026

Silene

It was a great location but there is no parking lot for your vehicle you have to park in garage at $ 55.00

10/10

Exceptional

04 Jul 2026

Shaylen

Convenient location!

Family_with_children

10/10

Exceptional

03 Jul 2026

Kim

Great for our weekend in Brooklyn.

Partner

4/10

Poor

03 Jul 2026

Ashley

The hotel restaurant, bar and rooftop restaurant are all closed. We stayed 5 nights and none ever opened. Staff always said they’d be open tomorrow because of a private event. They never did. I was traveling with my 75 year old mother and this is one of the main reasons I chose this hotel over others so that we would always have a place to get a bite to eat or drink without more walking for her.

4/10

Poor

03 Jul 2026

Tanis

Clean room and property so that’s great - not overly long waits for the elevators either, however half of what they advertise is either not available or ridiculously priced.

For example, the pool isn’t open to hotel guests?? LMAO.

The rooftop bar that says they reopened in April is closed indefinitely, so you aren’t allowed up there yet they were hosting a private party on our rooftop during our stay so like…. That’s a lie.

And lastly, the breakfast is WAY too overpriced for what you are given. It’s basically continental?? Should be $7 max - for $21 you can do to a full breakfast restaurant and get some real food and a drink. Like what in the worlddddddd

Partner

2/10

Poor

02 Jul 2026

Patricio

Lamentablemente, esta fue la peor experiencia hotelera que hemos tenido.

Nos hospedamos en este hotel con mi esposa y nuestro hijo esperando el estándar de calidad asociado a la marca Sheraton, pero la realidad fue completamente diferente.

Desde nuestra llegada hubo inconvenientes. El lobby estaba ocupado por una fiesta con un nivel de ruido excesivo, lo que daba una muy mala primera impresión y hacía difícil disfrutar de un ambiente tranquilo.

La primera habitación que nos asignaron tenía el aire acondicionado dañado y una presión de agua muy deficiente tanto en el lavabo como en la ducha. Reportamos inmediatamente estos problemas, pero la respuesta del personal fue poco profesional. En lugar de ofrecer soluciones, nos indicaron que la responsabilidad era de la gerencia y que ellos no podían hacer nada. Solicitamos un reembolso y fue rechazado.

Al día siguiente nos cambiaron de habitación; sin embargo, el nuevo cuarto también presentaba fallas en el aire acondicionado, lo que demuestra que el problema no era aislado sino una evidente falta de mantenimiento del hotel.

También habíamos pagado el desayuno incluido y fue otra gran decepción. La calidad de los alimentos era muy baja, con productos que no parecían frescos y un sabor muy por debajo de lo esperado para un hotel de esta categoría.

Me falta espacio para describir lo terrible de la experiencia. Solo puedo concluir diciendo no merece ser parte de la cadena Sheraton. Fatal en todo sentido! Jamás se hospeden en él

Family_with_children

10/10

Exceptional

01 Jul 2026

Johanna

Great location in a safe area with lots of shops/restaurants around. I could see the Statue of Liberty way off in the distance out my room window. The gym is great. The windows actually open and overlook the street and park.

Self

10/10

Exceptional

01 Jul 2026

David

Great staff

10/10

Exceptional

30 Jun 2026

Alvin

Breakfast will be great.

Partner

10/10

Exceptional

30 Jun 2026

Carlos

👍

2/10

Poor

30 Jun 2026

Fatemeh

I rarely leave negative reviews because I’m not a picky traveler, and I’ve stayed at many hotels in New York and around the world. I booked this hotel because I trusted the Marriott brand, but this was a very disappointing stay.

Our first room had no working A/C, making it unbearably hot. We reported it as soon as we arrived, but after two sleepless nights with only a fan, our room was finally changed. The shower and sink drains in the first room were also extremely slow. The A/C in the second room worked, but it was so loud that it was still difficult to get a good night’s sleep.

For the price we paid, I expected much better service and maintenance. Unfortunately, I would not stay here again and cannot recommend this hotel.

Family

4/10

Poor

30 Jun 2026

Nicolas

Hotel needs some upgrades.

Self

10/10

Exceptional

29 Jun 2026

Monique Antoinette

Great location, clean rooms

Partner

10/10

Exceptional

29 Jun 2026

Ralph

The early morning (5 am) staff was very helpful. The room was clean.

Partner

10/10

Exceptional

28 Jun 2026

Cheng

We really enjoyed our stay at here and its closeness to many destinations made it a great place to stay

Family

10/10

Exceptional

25 Jun 2026

Fernando

Ac doesn’t work most of the time!!!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Roger

Communication was not good

Family_with_children

10/10

Exceptional

21 Jun 2026

Jenny

Wish there were more details about breakfast

Self

10/10

Exceptional

20 Jun 2026

Christopher

The staff was super friendly and helpful.

Family

10/10

Exceptional

19 Jun 2026

Buhlebethu

Great hotel, spacious room, clean, and helpful staff. It's close to subway stations so very accessible. There is no pool though, so that was a drawback. Lovely overall.

Self

10/10

Exceptional

19 Jun 2026

Barbara

Very nice and nice staff

Friends

8/10

Excellent

19 Jun 2026

TANISHKA

HOTEL WAS VERY NICE AND THE LOCATION WAS IDEAL FOR WALKING AND SHOPPING.

Family

10/10

Exceptional

19 Jun 2026

Chad

I would stay again

Self

8/10

Excellent

16 Jun 2026

Alana

Second stay at the Sheraton downtown brooklyn, and very pleased. Room was a clean and smelled wonderful. Staff was welcoming and check-in was a breeze.
Will definitely stay again

Partner

8/10

Excellent

15 Jun 2026

Olivia

I have stayed here before and always had a positive experience. Room is clean, bed is comfortable, linens were soft, staff is kind. You can see some ware and tare on the room with some broken wood and finishing breaking down.

Friends

10/10

Exceptional

15 Jun 2026

Amy

For my first time in Brooklyn, this was definitely a great budget friendly, but also great location to stay at. You are close to Dumbo, close to Barclays Center, but also there's great food choices within walking distance (food hall, coffee/matcha, bagels, ice cream and teas). Lots of nearby walkable shopping, and close to train stations as well. Danny was extremely helpful and hospitable in catering to our needs with questions, suggestions, and really made home away from home special. We will definitely be returning here anytime there is a chance to.

Friends

8/10

Excellent

14 Jun 2026

Girlynda

Room was clean.

10/10

Exceptional

14 Jun 2026

sterling

Room was clean and comfy. Had a little issue in the beginning with the AC but the staff was very professional to solve and handle it quickly .
I would stay here again

Self

8/10

Excellent

10 Jun 2026

Jennifer

We loved the location with Target across the street & subway to any area pretty easy. The proximity to the Brooklyn Bridge was amazing & the waterfront beautiful. The room was small but the balcony was huge- definately recommend the upgrade for a long stay. The staff was adequate- no memorable assistance though. The decor was outdated, and no continental breakfast of any kind- the amenities were zero- you could smell the chlorine of a pool but not allowed access. There are vending machines for snacks & soda & the cafe adjacent was only good for coffee. We would probably stay again because of the location but don't expect too much.

Partner

6/10

Pleasant

08 Jun 2026

Jaida

Update bathroom

Friends

4/10

Poor

07 Jun 2026

Tyler

Showed up and AC broken. Reported it and they said an engineer would come. Never did. Hot room first night, over 80 degrees. Left for the day next morning and brought it up again. They said they would send an engineer. Came back and still not fixed. At least they were able to change us room but then in that room half of the bathroom lights didn’t work.

Also. Small thing, but first day there was an alarm on the hotel clock in the room. In my travels (closing in on 1k nights in hotels) I have never had this happen.

Will look for any other hotel before selecting this one.

Family_with_children

8/10

Excellent

05 Jun 2026

Abel

The hotel had problems with the heating and the room was very hot. I had to move to another room.

10/10

Exceptional

04 Jun 2026

Pertris

Great!

10/10

Exceptional

01 Jun 2026

Jocelyne

Clean room. Staffs

Family_with_children

10/10

Exceptional

29 May 2026

Monique Deborah

Close to everything

Family

10/10

Exceptional

29 May 2026

David

Good location and friendly staff

Partner

4/10

Poor

29 May 2026

Julian

I needed to charge an electric car overnight. I was told the valet ($75/night) could do that. I was then asked to pay $20 cash for the charge.
The next morning the car hadn’t been charged, and they couldn’t charge it in the time we had left.
The local manager didn’t know if there was fast charging or not.
Al thought rh hotel charged for the valet it’s a separate company, so the manager couldn’t find out about the charging capability when asked.
Promised to refund the valet charge, couldn’t tell me how fast that would happen.

10/10

Exceptional

28 May 2026

Randy

Great hotel, their access rooms have a door linked to another room I guess for an assistant. The walk in showers don't have a barrier to keep water from hitting the floor in the access room.

8/10

Excellent

27 May 2026

Ed

Clean room and good staff. Great location for visiting my son's family in Fort Greene. Rooms are small but to be expected. Enjoy!

Partner

10/10

Exceptional

27 May 2026

Kathleen

The first room we were assigned, the door had an issue with the card reader. The staff was quick to reassigned a new room (at a higher floor). The location is super convenient to subway, also pretty quiet as it was off the main streets. It's close to the Brooklyn city point which has a food hall, target and Trader Joe's. Very convenient.

Family_with_children

8/10

Excellent

26 May 2026

WILIVALDO

Room was not cooling, they switched rooms the next day

10/10

Exceptional

26 May 2026

Alejandro

Great value, great location, great staff. perfect for a weekend trip to NYC. Train stops all over in walk distance, and the Brooklyn bridge was a short walk away into Manhattan.

Partner

10/10

Exceptional

25 May 2026

Siniara

Good area! Nice staff

Self

10/10

Exceptional

25 May 2026

Eyal

Perfectly fine for a Brooklyn hotel room. A little noisy from the street but that is to be expected. The staff was great.

Family_with_children

2/10

Poor

24 May 2026

Donna

The hotel room did not have air conditioning on the hottest day of the week (90 degrees on Wed. 5/20/26). They were unable to transfer us to a room with air conditioning and did not issue a refund or room credit. We didn’t use the room and left. Front desk was unhelpful. No one answered the follow up phone calls. Even Expedia was unsuccessful in getting a refund. Absolutely disappointing.

Family

10/10

Exceptional

24 May 2026

Igli

Everything was great

10/10

Exceptional

23 May 2026

CLIFTON

Clean, nice room

6/10

Pleasant

23 May 2026

Karapet

т

Self

8/10

Excellent

22 May 2026

Ingrid

It was a relaxing atmosphere especially after a hard day at work.
The staff is helpful. I took a star away because the tv didn’t work.

Self

10/10

Exceptional

22 May 2026

Trymane

Great

Self

8/10

Excellent

21 May 2026

Jason

This is a nice hotel, but the air conditioning couldn't handle a 70-degree day.

Partner

10/10

Exceptional

21 May 2026

Bjorn

Great location in/near downtown Brooklyn and Barclay’s Center. Jay St and DeKalb metro stops a short walk away. Front desk was very helpful when room AC stopped working. Sent engineer up right away and offered different room when troubleshooting resulted in no quick fix.

Partner

8/10

Excellent

21 May 2026

Diana

The entrance to the Hotel , needs a remodel , and should be cleaned more often ,even the plants are dying. Everything else is very good!

Partner

10/10

Exceptional

19 May 2026

Scott

Great location

Self

2/10

Poor

17 May 2026

Fariba

The only reason this Hotel is still in the business is because of the staff. Danny, one of the front managers definitely makes up for a lot of the shortcomings from the Hotel. Kudos to Danny.

Shoomi, the bell desk gentlemen is also very helpful.

Partner

4/10

Poor

17 May 2026

CHRISTOPHER

A/C Broken in room and was not allowed a room change. Had engineering come to fix twice but they were unsuccessful.

Self

8/10

Excellent

17 May 2026

Keosha

Clean, good size room. Friendly and helpful staff. Good location with paid parking nearby. Kimoto was closed for renovation, so that was disappointing. Kimoto is the rooftop lounge.

Friends