Nu Hotel

United States , New York Area - NY
BROOKLYN, 85 Smith Street
Show on Google | Map

100 reviews shown

10/10

Exceptional

11 Mar 2026

Wendy

Nice inside and outside! Staff was very pleasant and check in was really easy! In a good area that's close to shops and restaurants. They are building a jail across the street, so it was noisy during daylight hours.They worked overnight as well and it was pretty quiet once dark, we were thankful for the blackout curtains bc there were bright lights for the workers. The rooms were spacious and beds were very comfy with great pillows. There was a little sign that mentioned a mini wet bar in the room, but there was none, which a mini fridge would have been nice to have, but not essential to us. I wish it was available for another weekend trip I have coming up bc I'd def stay again!

Friends

6/10

Pleasant

09 Mar 2026

Euklyn Charnell

My stay at NuHotel was just okay nothing really special. The rooms were very spacious and the location is ideal, but honestly that was about how good it gets. I feel like there are better hotels you can stay at that will be worth your money. At this hotel I was told I had to pay a certain amount everyday for amenities and it just isn't worth it. I had a 4 day trip and the wifi was not working for the whole duration of my trip. Everyone asked about it and the staff was very nonchalant with there response. No answers were given it was just \"they haven't told me anything\" and honestly the general manager gave off a \"its not my problem energy\". The only place to get wifi was the lobby. So can you imagine everyone is in the lobby working and talking for long periods. It was uncomfortable you want to be in the comfort of the room especially if you are having private conversations or working. And after so many people being in the lobby it was dirty so I don't know I felt really uncomfortable. So like I said there are better hotels to stay at this was kind of pricy for the bare minimum.

Self

8/10

Excellent

04 Mar 2026

Sharon

Clean. Safe. Friendly.

10/10

Exceptional

25 Feb 2026

Cindy

Clean, bright, spacious room. Staff was very friendly and accommodating.

Partner

8/10

Excellent

25 Feb 2026

Mable

Our stay was less good than on previous occasions. Breakfast ran out of food first morning. Staff courtesy was limited. We had to search for staff to clean our room (we were there five nights). Location is convenient for us and we will probably book again, but hoping things will be better next time.

Partner

10/10

Exceptional

24 Feb 2026

Ryan

Well-run hotel.

Self

6/10

Pleasant

24 Feb 2026

Yves

I liked they had a lot of cable channels. And hot water.

Self

10/10

Exceptional

23 Feb 2026

Jenny

Clean room. It is a good size room in NYC. The bathroom is spacious and modern. We have two beds for two people so we slept comfortably.

Family

6/10

Pleasant

19 Feb 2026

Nicholas

Checking was a disgrace

Rooms overbooked with current visitors having paid to extend their stay until 6pm when original check in was 3pm. No prior warning to this

Eventually got in room at 7.45pm. No offer of a discount or refund despite losing out on almost 5 hours of room availability

Self

10/10

Exceptional

17 Feb 2026

Michael James

This is a modern hotel, somewhat stark rooms, but efficient, staff is friendly, and I enjoyed the continental breakfast with a mixture of New York travelers from all over the world

10/10

Exceptional

16 Feb 2026

Lisa

Great Stay

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Mac

A fine clean quiet and convenient stay, steps away from Carroll Gardens and Downtown Brooklyn.

Leisure Self

10/10

Exceptional

05 Feb 2026

Kiera

Clean room, courteous staff

Self

10/10

Exceptional

02 Feb 2026

Bryanna

Clean and a nice

8/10

Excellent

02 Feb 2026

Douglas

Room was not clean. Bedding was dirty- probably not washed. Moved into different room which was fine. Hallway carpeting looked like hadn't been vacuumed in days

10/10

Exceptional

01 Feb 2026

Gregory

Very clean room. The staff were very polite and courteous. I will be coming back to Brooklyn and will stay here again.

Leisure Self

8/10

Excellent

31 Jan 2026

Suzanne

Conveniently located Brooklyn Hotel with a young, fresh vibe. We stayed here on an overnight trip to celebrate our anniversary along with our toddler. Nice breakfast included.

2/10

Poor

26 Jan 2026

Druvanand

The room had one Queens and bunkbed
I had to check out one day earlier

Business

6/10

Pleasant

19 Jan 2026

Brandon

Check-in was smooth and hotel is a great location. However, there was a lingering smell of smoke in the room and we came to find out the HVAC system has some quirks which often led to heat exceeding nearly 80 degrees. That said, the hotel did offer us an opportunity to speak to the front desk for a possibility of swapping rooms, which was appreciated.

Partner

8/10

Excellent

19 Jan 2026

Eldon

Room was clean but rather spartan. Bed was very hard. Staff friendly. Breakfast limited but good.

10/10

Exceptional

17 Jan 2026

Dorien

Everything was good

Leisure

2/10

Poor

16 Jan 2026

Jennifer

The hotel had no hot water when we stayed at the end of December. The hotel could have emailed to inform guests but did not -- only telling guest upon check in. Compensation was just a waiver of the $28 resort fee. Will never stay at this hotel again.

Leisure Family

4/10

Poor

11 Jan 2026

Sydel

NJ hot l ad claimed that there was a deep soaking bathtub on the room and that was incorrect. It has a regular outdated tub

8/10

Excellent

11 Jan 2026

Eyner

Me gusto la avitacion

Business_and_leisure Family

2/10

Poor

29 Dec 2025

Jasanne

No hot water, $28/night compensation. Go to the Hilton around the corner instead.

Business_and_leisure Family

6/10

Pleasant

28 Dec 2025

Tomas C

Breakfast food could be better

Leisure Family

8/10

Excellent

26 Dec 2025

Carson

Very expensive for what you get. Comparable price to similar hotels that are near Central Park and charged $350 for breakfast which includes simply bagels and fruit

Good staff and feels safe though which is big.

Leisure Family

4/10

Poor

22 Dec 2025

Russell

No hot water for showers!!!!

Leisure Family

6/10

Pleasant

20 Dec 2025

Stanley

Staff was helpful however romm telephone did not work, Heat/air system was not explained and unit was poorly located, bed was not great.

Friends_and_family Friends

6/10

Pleasant

16 Dec 2025

David

All was \"fine\", nothing special. $400+/night seems like a lot to pay for a \"fine\" room. Several maintenance issues in the room, burned out lightbulbs not replaced' only a partial roll of toilet paper, no second roll; toilet paper roll holder at an angle. Front desk was cordial, helpful.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Kathleen

Quirky decor, good location and nice staff. Free breakfast was awesome and enjoyed having tables in the lobby to sit and eat takeout

Leisure Family

6/10

Pleasant

01 Dec 2025

Jonathan

Average, room was a little run down, the fridge made an awful noise and the AC was also loud. I wouldn't personally stay again.

Business Self

8/10

Excellent

26 Nov 2025

Renée

Room was clean and enough room for a short stay for 2 people. The bed was firm but WAY TOO BOUNCY. Anytime one person would get in and out of the bed. The other person would go bouncing up in the air. Not good if you are not a very deep sleeper. Also lots of noise from outside, which is to be expected on such a busy street. They only gave you one roll of toilet paper and there was a sharp protrusion from the wall where there should have been a magnifying mirror. The doors are incredibly heavy, there are two sets, and nobody helps you in or out or over opening the door with all your luggage. I was concerned if somebody was elderly how that would work. There’s just one person standing behind the desk and they just watch you struggle. It is a basic no amenity stay.That being said very inexpensive for Brooklyn.

8/10

Excellent

23 Nov 2025

Teresa

Breakfast menu was predictable. Food was fresh. Staff were friendly and kept food full.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Michael

Room was very clean. Would have rated a 5 if not for the construction next door, which began promptly at 7 AM. Staff was helpful. Breakfast was limited but adequate.

Leisure Self

6/10

Pleasant

16 Nov 2025

eugene

Wasn't the same experience from when I stayed here for a month more than 10 years ago. Hallways and rooms were a little dingy and had signs of wear, but staff were nice.

10/10

Exceptional

10 Nov 2025

Onita

Room was good, not spotless but fine. The staff was excellent! Location was great!

Business_and_leisure Self

10/10

Exceptional

10 Nov 2025

Miryam

Location, clean room, great staff!

Self

10/10

Exceptional

07 Nov 2025

Lesley

The room was spotless and the staff responded quickly when our HVAC wasn't working

6/10

Pleasant

07 Nov 2025

Bentley

I was disappointed in the experience of this hotel for the price point. The TVs did not work for the first 3 nights of my stay. The shower flooded the bathroom floor upon use every time. The hotel promised to reimburse some expenses due to the TV issues they had. However they have not followed through and are no longer responding. I think there are better hotel options for the rates they are charging. Would not choose to stay here again.

2/10

Poor

07 Nov 2025

Michelle

both nu Brooklyn and Expedia can jump in the lake. There waa a small mistake in the booking
Instead of attempting to correct it, Nu Brooklyn and Expedia dug their heels in and did not attempt to help. They lost a great customer. Short sided front desk and poor customer service. They can take a long walk off a short pier !!!!!!

Leisure Family

10/10

Exceptional

06 Nov 2025

Joseph N

Clean room, friendly people, reasonable price

Leisure Self

10/10

Exceptional

06 Nov 2025

Katie

Wonderful stay. Rooms are lovely, clean and quiet (aside from the slamming doors of other rooms but that seems to happen in every hotel now?). Everyone on staff was super nice and helpful. The \"resort fee\" feels like a strange scam—an obligatory $25 surcharge each day for not great breakfast and very weak/intermittent WiFi—but the price per night and general stay of the hotel was truly great.

10/10

Exceptional

03 Nov 2025

Katie

Just great. Clean, quiet (except for the slamming doors but that seems to be everywhere now?), lovely. The staff is all super nice.

6/10

Pleasant

03 Nov 2025

Gene

Room was not properly cleaned upon arrival. There was a small towel left on the shower curtain bar, and a used room key inside an open drawer. One of the nightstand has no power. Breakfast has limited selection and often crowded. Otherwise the stay was passable, which is quite an extraordinary thing to say, given how much they charge.

Business Self

10/10

Exceptional

02 Nov 2025

George

Yes service was great and room was spotless

Self

2/10

Poor

30 Oct 2025

Lucinda

Staff lied about the breakfast offerings. The amenities promised for a mandatory $25/day were not provided: no free prosecco pour on arrival, no slippers in the room, no Brooklyn Pass. With the rudeness, unfriendliness, and mandatory fee without providing the amenities I will not be staying here again.

Business_and_leisure Self

8/10

Excellent

29 Oct 2025

Andrew

Clean room, but Spartan. Breakfast limited and not great quality. Little help offered or available when breakfast items ran low. Check in staff good. Front foyer area a bit run down. Bedding of questionable quality, duvet very stained.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Diane

Front desk very helpful and friendly, especially the smiley man on during the weekday. Loved using the free bikes. Great location. I guess I needed to tell housekeeping if I wanted them. No one ever came for 3 days, but then again I didn't ask for them. Ran out of tp the last day, but were leaving.

Partner

10/10

Exceptional

21 Oct 2025

Ziwei

It’s my second time live at this hotel. Love it as always. The location is great and the staff is very helpful. Will choose it again next time.

Business_and_leisure Partner

6/10

Pleasant

16 Oct 2025

Mark

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

John

N/a

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

EUNYOUNG

Good breakfast

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Luis

Plenty of restaurants near by.

8/10

Excellent

25 Sep 2025

Cole

Big rooms for NYC

Leisure Partner

8/10

Excellent

18 Sep 2025

TRICIA H

Location perfect! The shower needs some help. Otherwise the property is great, staff wonderful and knowing when I booked it was a touchless type of hotel!

10/10

Exceptional

08 Sep 2025

Dane

Works

8/10

Excellent

04 Sep 2025

Mariesa

Friendly staff and great location

This is a a suitable, reasonable hotel in a great location. The staff was incredibly helpful and friendly. Wish the food options were better - they have a small menu 5-10pm through a 3rd party and a very basic free breakfast every morning. The bed was a bit uncomfortable but served its purpose. Would stay there again when looking for a money saving option.

Business

8/10

Excellent

02 Sep 2025

Jennifer

Best in Brooklyn

Very comfortable hotel with friendly staff. Delicious free breakfast. This was our second stay and we will definitely return again. The location is perfect even with the construction across the street.

Partner

8/10

Excellent

02 Sep 2025

Margarita

Very convenient location, close to subway, lots of dining options. No parking- have to park nearby and pay an additional $50 per day/night.

Leisure Family

2/10

Poor

01 Sep 2025

Rhett

The old woman who checked me in ruined my entire stay, I ended up leaving.

10/10

Exceptional

28 Aug 2025

Gigi

We had a great stay at Nu Hotel- our daughter was starting College and we spent the week in Brooklyn getting her settled. The staff are friendly, attentive and accommodating. The hotel is conveniently located in walking distance to subway lines and transportation into the city. They have a well kept and equipped gym and continental breakfast was simple but had a good variety. I recommend the hotel and we’ll certainly stay there for our next visit.

Business_and_leisure Family

10/10

Exceptional

22 Aug 2025

Simon

Decent choice Hotel in Brooklyn.

Decent quality and value stay in Brooklyn - plenty of bars, delis and restaurants in the neghbourhood.

Business

10/10

Exceptional

11 Aug 2025

Lyndsay

Great visit

We booked this hotel to stay overnight to see our favorite band and couldn't be happier! The hotel itself was super cute and very clean. The staff was incredibly friendly and helpful. Will definitely visit again!

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Kate Burlingham

Very nice hotel if you can get it in the 200-range. Anything more than that is lacking. Rooms adequate and clean but cleaning staff under staffed and stretched thin. Morning breakfast a definite plus. Would stay again if can get it for the right price. Not a 3/400 night hotel.

Leisure Family

10/10

Exceptional

05 Aug 2025

John

Excellent value. Clean, well-lit hallways. Well-kept rooms and very clean bathroom. Very helpful staff. Good self-serve breakfast of fresh-cut melon, hard boiled eggs, bread, cereal.

Leisure Self

10/10

Exceptional

03 Aug 2025

Aliza

Everything was a great experience. I would come here again.

Leisure Self

10/10

Exceptional

02 Aug 2025

Ercheng

:) Nice location!

10/10

Exceptional

28 Jul 2025

Donna

Neat Hotel in Convenient Location

The staff at the NU Hotel were friendly and helpful. The room was clean and a good size. Nearby access to subway stations.

Partner

6/10

Pleasant

27 Jul 2025

Lori

Construction across street and older hotel rooms.

2/10

Poor

26 Jul 2025

Steven

Nothing!

Leisure Family_with_children

8/10

Excellent

24 Jul 2025

Norly

The property was clean, but the parking was not convenient because I had to pay $65 per day for parking and I could not do in and out with the car.

Leisure Family

8/10

Excellent

24 Jul 2025

Rafael

It has not been well maintained, some cheap amateur repairs.

Leisure Family

10/10

Exceptional

22 Jul 2025

Zamecka

Nice

Business_and_leisure Self

8/10

Excellent

22 Jul 2025

Celina

would come again

10/10

Exceptional

21 Jul 2025

Chavonne

I've stated here several times and enjoy the

Leisure Partner

6/10

Pleasant

19 Jul 2025

Shemeia

I know this might be petty but I didn't like the fact they didn't have a microwave inside the room they didn't have a ice machine on our floor we had to the lobby The shower head did not give no pressure and the breakfast selection was not good, But I did like The customer service, the location and the fact that they had bikes that you can ride that came with your stay

Leisure Partner

8/10

Excellent

18 Jul 2025

Verified traveler

Hotel is decent. No carpet in the room which is a plus. Loud noises can be heard from the parking garage next door and the walls are thin. Some staff were friendly and some clearly didn’t want to be bothered.

6/10

Pleasant

15 Jul 2025

Crescencia

The AC was so loud. I adjusted the settings and it didn’t help at all, there is a random towel under the mattress. I was scared to touch it. The curtains had what looked to be burns on them. The window seals had stains that could have been cleaned off. The whole forth floor was hot and humid. As you come off the elevator you breath and water and immediately start to sweat. Bathroom shower needs updating bad.

Leisure Self

8/10

Excellent

11 Jul 2025

Patricia

Enjoyable

We had a nice stay at the hotel. It was kept very clean and the service was friendly. Room was small but we only slept there at night so we didn’t mind. Centrally located for good food and shopping also. Construction across the street started early and went on into the evening. Not the pace if you’re looking for quiet.

2/10

Poor

10 Jul 2025

Wayne

It would take me too long to explain why you should not go to this hotel just don’t go there’s way better hotels than this one. Take my advice.

Leisure Self

10/10

Exceptional

09 Jul 2025

LUCIA

Everything was great, except the WiFi. Very cumbersome to fill the information daily on all devices

Leisure Family

10/10

Exceptional

07 Jul 2025

Zamecka

Breakfast could've been better...

Leisure Partner

10/10

Exceptional

05 Jul 2025

Amy

The staff were awesome - friendly and accommodating.

Leisure Self

10/10

Exceptional

30 Jun 2025

Kevin

NU hotel is a nice place in a great location in Brooklyn. Lots of food options within a few blocks and the room was nice and clean.

Business Self

6/10

Pleasant

27 Jun 2025

Andres

It was good BUT the main reason I chose this hotel was bc it said it had parking on site and IT DOESN’T! The website should be updated it’s deceiving specially coming from out of state.

Friends_and_family Friends

8/10

Excellent

27 Jun 2025

Constance

The bed was a little low for me, but area was super convenient for the city and eating.

Business Self

6/10

Pleasant

25 Jun 2025

Kloe

We were initially put in a accessible room (not requested) and after 1 shower the whole bathroom floor had flooded - very poor shower layout, the water then went under the wall of the bathroom into the bedroom coming up through the floor boards, water damage is evident on the walls/floor, seems like this is a known issue to the hotel but people are continued to be booked in this room… disappointing start to the trip as they couldn’t move us to a new room for the first night. Moved on our second night and had no issues, quick and basic breakfast and the bikes provided were great!

10/10

Exceptional

24 Jun 2025

Mary

Beautiful place. Clean and front desk afternoon to evening service was amazing.

6/10

Pleasant

23 Jun 2025

Julia

This was my second time staying at NU Brooklyn and I came back because the first time was near perfect. While the rooms are still great, clean and comfortable, breakfast is simple but good, and the hotel is pretty conveniently located, our stay wasn't as great this time around.

Not sure if from a pile driver at the construction site across the street or a heavy door or the elevator shaft, but there are some loud thumping/banging noises happening at all hours. It's loud and you can feel the vibration through the walls/floors.

I complained with the front desk twice and they acted like they had no idea (which I doubt is the case, to be honest, but this is just my assumption.)

I was offered to change rooms but wasn't able to since I didn't have much time at the hotel to arrange it. I had a very busy stay and was woken up at 5am after going to bed 2am the night before, so not great!

Leisure Partner

10/10

Exceptional

23 Jun 2025

Nicole

I really love this hotel — it’s located in an awesome area with great staff. I mostly interacted with Zay, Jewels, and Stanley. Their professionalism and care were crucial for me as a solo traveler. They were friendly and kind but at the same time professional and deliberate. I literally came back bc I wanted a hotel where I could feel like home — to feel welcome in a human way — and NuHotel was without competition. Two other staff members that I interacted with briefly included Trudy and Rakim. They were also very kind. Thank you guys for making me feel welcome. I didn’t come here under happy circumstances but you made my stay a lovely one. Keep being your best selves and never stop learning! O the places you’ll go 💕🙏

Business_and_leisure Self

10/10

Exceptional

22 Jun 2025

Starla

We absolutely loved our stay at the NU Hotel in Brooklyn.

The location was perfect. There were restaurants and coffee shops within walking distance, so we visited many of those. It's also only a few blocks to the subway to go into Manhattan, which made it very convenient to go into the city. We came back at night several times, and I never felt unsafe coming back to our hotel.

After reading the reviews from others, I was concerned about both the construction and the breakfast at NU Hotel. Our room was directly across from the construction site, and I don't know if they just weren't doing anything overly noisy during our stay -- but with the sound of the air conditioner, I didn't even hear the construction noise at all. A couple of times, I looked out to see if they were even working that day.

I also thought the breakfast was fine -- there were simple things like boiled eggs, bagels with lunch meat and cheese, fresh fruit (oranges and bananas). The coffee was great.

Parking was simple with being next door.

Overall, I was extremely happy with our stay at NU Hotel, I would most definitely stay again when coming to Brooklyn.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Alison

Loved the breakfast, location, and room! The staff was helpful and kind.

6/10

Pleasant

16 Jun 2025

Rebecca

Expedia rate specifically included continental breakfast but my father was charged on his incidentals card for continental breakfast.

6/10

Pleasant

15 Jun 2025

Michael

Convenient location. It appeared that the continental breakfast was wrapped into the amenity fee. Lobby insipid, concrete floor, with metal chairs-bad combo! Irritating things: room did not have full complement of towels, specifically wash cloths. Tissue supply ran out. Broken glass on shower door. Day manager attentive to a fault. Weekend/evening crew seemed passive, indifferent. Again, sub-par given overall cost of stay-factoring added taxes/fees.

Leisure Partner

10/10

Exceptional

14 Jun 2025

sherika

I like this boutique hotel, the room is cute and clean, the hotel is near shopping. The staff is very friendly and welcoming. I would stay here again!

Leisure Self

6/10

Pleasant

14 Jun 2025

Karen

I thought the room was comfortable but the hotel could use some up keep. My toilet wasn't working properly and the hallways could use some carpet cleaning. The people working there are very nice with one exception. It was a good location in downtown Brooklyn, but disappointed in the overall experience.

Leisure Self

10/10

Exceptional

11 Jun 2025

Kenneth

I had an excellent stay. Clean sheets and room. Friendly and efficient staff. cool room layout and awesome location for Brooklyn Heights, cobble hill, park slope etc. Train stations nearby.

Leisure Self

10/10

Exceptional

08 Jun 2025

Melissa

Great stuff. Great location,staff very nice and helpful
Clean room and great cookies

Partner

10/10

Exceptional

08 Jun 2025

Maty

met family. the hotel is clean and basic. breakfast simple very basic. maybe expensive foe what you get but ok