Name: The Brooklyn
Address: 1199 Atlantic Avenue, Brooklyn, 11216, US

2/10

Poor

04 Aug 2026

Eric

When I arrived the staff at the front desk told me the air conditioning was not working in the building. When I asked for a refund the staff told me that he could only refund me up to 30%(which they never did) without the manager present. Nobody could tell me when the manager was coming in for his or her next shift either. Lastly when entering the hotel room there were at least 10-20 flies buzzing about the room. I would not recommend staying here

4/10

Poor

04 Aug 2026

Jean

Avoid this place.

We arrived to find the AC in our room was broken. The only fix offered was to split our group into two windowless rooms in the basement. That was the welcome.

It went downhill from there. No hot water for the entire stay. The rooms were bare to the point of feeling unfinished, with barely any sheets on the bed. Room numbers were printed on scraps of old paper, which tells you how much care goes into this property.

Nothing here felt like a functioning hotel. Working climate control, hot water, clean linens, a door you can actually identify by number: all of it was either broken or missing. Staff had no real solution, just a downgrade presented as an accommodation.

If the rate looks reasonable, understand what you are paying for. Brooklyn has plenty of options that deliver the basics. This one does not.

2/10

Poor

03 Aug 2026

Victorita

I arrived around mindnight and waited almost an hour to check in. The hotel did not have AC (all rooms, not just mine), when I finally got to my room - there were no towels in the bathroom! In addition to all this, the toilet made constant noise.

6/10

Pleasant

03 Aug 2026

Rachel O

The staff was friendly, but the overall experience was a bit disappointing. We arrived shortly after 3 and the room wasn’t available until shortly after 5. (It was heavily booked because of the World Cup but also the A/C wasn’t working, and we waited for a room on the second floor rather than basement or third floor. Hotel staff did give us a fan. The fridge in the room didn’t work. We did have towels though and the room was spacious and quiet at night.

2/10

Poor

02 Aug 2026

Anthony

Horrible experience 1/10 would never come back or recommend. No AC couldn’t sleep the entire night the room was 92 degrees and it ruined my whole weekend

2/10

Poor

02 Aug 2026

Leslie

Homeless people with belongings spread across lobby floor.

No AC in entire building.

Windows in rooms don’t open.

Dingy walls and floors.

Unsafe neighborhood.

Horrific ownership.

4/10

Poor

01 Aug 2026

Ty

The understaffed crew tried to make the best out of a hotel that is well below acceptable quality for receiving guests. It feels like the owners ran out of money midway into refurbishing the building and decided to open anyway. I, along with several families, had to wait hours for our rooms to be ready. I was given a room in the basement that had been turned down by other guests but was the only one with working AC. I was unable to sleep as there was no effort to dampen the sounds of the rest of the operations in the basement so every voice , cart rolling, door slamming, equipment tuning noise echoed throughout the night. The only food available was a small vending machine that appeared to be stocked with “stuff from a convenience store “ , it is nowhere near what is advertised.

2/10

Poor

31 Jul 2026

kaitlyn

this place was so horrible I left the next day didn’t complete my stay they don’t have AC working my poor dog was panting

2/10

Poor

29 Jul 2026

Rémi

The hotel’s proximity to the subway is convenient, but that’s about the only positive point.

The air conditioning in our original room wasn’t working, and the only solution offered was a couple of portable fans. When we arrived, there weren’t even any towels in the room. We had to ask for them twice (along with the fans) and waited over an hour in 30°C (86°F) heat before receiving them.

The room also smelled strongly of urine, so we contacted Expedia to request a solution. We were eventually moved to another room in the basement. Although the air conditioning worked there thanks to an indoor AC unit, the room was smaller and the walls were so thin that we could barely sleep because of the loud music coming from the room next door. We called the front desk twice, but nothing was done.

This was by far the worst hotel experience I’ve ever had. I would not recommend this hotel under any circumstances.

Also, while the neighborhood seems fine during the day, it feels completely different at night and doesn’t feel safe at all. Finally, be aware that the photos are misleading and do not accurately reflect the reality of the hotel.

8/10

Excellent

29 Jul 2026

Katja

Rooms were clean

6/10

Pleasant

28 Jul 2026

Joseph

Parking is difficult.
A/C was not working

4/10

Poor

27 Jul 2026

Leia

no ac in july…

4/10

Poor

25 Jul 2026

Cristian

The building can get loud at night, by the residents and local homeless that come into the building. Walls are thin enough to hear others. Bathroom is super slippery enough to fall easily. Toilet has capacity to be clogged.

4/10

Poor

23 Jul 2026

Cara

Towel wasn't provided until 10pm upon request, when provided was cheap material that left me covered in lint.

2/10

Poor

23 Jul 2026

Taina

Truly truly terrible. Please do not book this hotel, there were pee stains on the bed, the shower was broken and even if you somehow wanted to shower there were no towels (because they said they were out??) and the the pillows were tiny, there was trash in the room. It smelled sooo bad, Did not even stay longer than 1 hour, we had to get out of there. Do yourself a favour and just book somewhere else. We wasted time and money

2/10

Poor

23 Jul 2026

Sarah

I travel extensively for work and I have never had an experience like this one.
It was absolutely atrocious. It is mid summer and there was no air conditioning although it clearly states on Expedia that they did. This hotel should have been removed from Expedia as soon as this happened. We paid hundreds of dollars for this horrific experience with no sleep as it was so hot.

We were placed on the top floor (did not realize until we got to our room) which I assume was the hottest. When we got to room the door was ajar and when we walked in it was stifling, so incredibly hot. I asked twice for a fan and never received one. I had to go and ask for towels and the staff (who were less than friendly), looked stunned I was asking for them. One of the beds had a giant wet spot on it..definitely not from any air conditioning condensation. It was just gross. Lampshades had yellow rims around them, like they had previously been wet. Turned on shower and handle came off in my hand. Don’t look at the bathroom door and it has not been cleaned or painted in a long time,etc.

Unfortunately, we had cancelled flights all day and did not arrive until close to midnight, so we had no choice but to stay at this hotel. Definitely do not recommend. Waiting to hear back from the manager as they were “not there” when we checked out. I am not a talk to the manager person, but this was ridiculous.

2/10

Poor

21 Jul 2026

Adriana

★☆☆☆☆ (1/5)

Our stay at The Brooklyn Hotel was extremely disappointing. From the moment we arrived, the experience was poor. The front desk staff was not welcoming or courteous, making us feel like an inconvenience rather than valued guests.

When we checked into our room, there were no towels. We notified the front desk immediately and waited approximately six hours before they were delivered. Even then, the towels were old, rough, and barely absorbed water. The room itself was also not properly cleaned or maintained.

The biggest issue occurred the night of July 18, when the air conditioning on our floor stopped working. The room became unbearably hot, making it impossible to sleep. We had no choice but to leave the hotel that night and stay in our friends’ hotel room because the conditions were simply unlivable.

The following day, the A/C was still not working, and no satisfactory solution was provided. We ultimately decided to check out early because the hotel was unable to provide one of the most basic amenities—a comfortable, air-conditioned room.

Overall, between the poor customer service, the lack of basic necessities upon arrival, the poorly maintained room, and the failure to resolve a major issue that forced us to leave early, this was one of the most disappointing hotel experiences we’ve had. We have requested a full refund, as the hotel did not provide the accommodations we paid for.

I would not recommend staying here until significant improvements are made t

Partner

2/10

Poor

20 Jul 2026

Robb

AC was out, no fans or air movement. Original room was a center room, no windows, no fan and 90 degrees. They did find a room with a small window so we were able to bring the room down to about 83 degrees but traded the slightly lower temp came a full train and road noise. No towels in the room, they eventually brought some, really bad towels. If you are not at all picky, are desperate, or don’t worry to much about stuff being really clean this might be for you.

10/10

Exceptional

16 Jul 2026

James

These rooms are Huge! Separate TV/living area and bedroom (also with TV). Really cool bathroom. Good location near the train, restaurants, and close enough to walk to the navy yard or downtown.

Self

2/10

Poor

13 Jul 2026

Andre

The hotel looks nice from outside but it is really run down. Nobody seems to be cleaning the common areas and the rooms an also not well cleaned. The elevator is cracking. The lobby/bar area seems abandoned. Not recommend this place.

Family_with_children

2/10

Poor

10 Jul 2026

savannah

Arrived for check in and staff was incredibly rude. No air conditioning, vending machine was empty. Got to the room, which had no toilet paper. Called and asked for them to provide, they told us to wait until 9 am when house keeping arrived. Then told us to “come downstairs and get it ourselves.” Went down to get it and the desk slammed down a roll, very rude. Went to check out and there was cockroaches coming out in the room. If I could rate zero stars I would. Didn’t look anything like the photos, very unorganized and messy.

Friends

4/10

Poor

06 Jul 2026

MaryAlice

Lights did not work, no towels, building not maintained well; poor location; overpriced

4/10

Poor

29 Jun 2026

Daniel Alejandro Avendaño

The hotel pictures make it seem like the property is great overall. However, when I arrived, the front desk clerk was behind bulletproof glass, which immediately made me question how safe the area was. I was also charged $50 for an early check-in even though I arrived only an hour and a half before the standard check-in time after coming from the airport.

The room floor was not clean at all, and the pillows had noticeable yellow stains. There were also visible signs of humidity and water damage in the room. Additionally, I was unable to watch the World Cup matches because the hotel did not offer proper cable service; only channels such as The Weather Channel, TNT, and a few others were available.

The only positive aspect of my stay was that the hotel was conveniently located near a subway station.

Partner

2/10

Poor

27 Jun 2026

Brittany

There was a fingernail clipping on my pillow upon arrival, and the other two pillows had hair and black marks on them. I slept without pillows. There were no towels in the room when I arrived. There was no ironing board cover. The bolt lock on the door had been removed. The entire floor smelled like mold stepping out of the elevator. The black mold in the shower was so bad that I woke up with a major sinus headache. And they charged me a night’s stay for checking out early, despite the major issues with the hotel. I had to email the manager to get the rest of my stay refunded.

Self

2/10

Poor

27 Jun 2026

susan

No bar, no breakfast as advertised by Expedia. No AC, no towels, no drinking cups, no Tv. In fact I will challenge this charge.

Friends

4/10

Poor

24 Jun 2026

BRIANA

It was ok if it’s like your last resource type of thing, when I booked my room the deposit only required 40$ but I got charged 100$ instead, which was weird. The rooms ok very big but they do need to work on the sink and think about placing a reel in the bathroom for others not to fall. The room was dusty and you have to ask for towels and rugs.

4/10

Poor

18 Jun 2026

Brad

I would not recommend. Looks cool from pictures. Stains on the couch and had to put a sheet over it. The floors were not clean you could look in the corners and other areas and could tell they had not been touched. Bathroom door handle broken. Lobby area no longer serves coffee or anything. Glad I was only there one night I won’t go back.

Family

2/10

Poor

17 Jun 2026

Kertrese

The hotel was terrible. Rooms are dirty, the sink was broken, the bed had hair on it. Please don’t book here

Partner

4/10

Poor

16 Jun 2026

MaryAlice

Over priced, poor location with no restaurants or coffee shops nearby, no towels in room, bugs in shower. Expedia reviews are way \"over rated\" for this property.

6/10

Pleasant

15 Jun 2026

James

Clean room, mostly, though it was missing towels and tissues. Pretty bare bones services as far as we could tell. Good market nearby to pick up snacks, tho.

Partner

8/10

Excellent

12 Jun 2026

Tonisha

All was well looking yo stay again

Self

2/10

Poor

12 Jun 2026

Erin

Hated it

Self

4/10

Poor

11 Jun 2026

Ashley

•The sheets were off-white yellowish color.
• There wasn’t a remote in the room and took forever to receive one.
•The room wasn’t the cleanest, plastic cups left behind, dusty tables, red stains on the wall, etc.
•The toilet didn’t flush
• The room door lock was broken and falling off the wall, as a solo traveler I didn’t feel safe.

Self

10/10

Exceptional

10 Jun 2026

Tiara

No parking

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Eduardo

Waited in the lobby for 30 min, there was no one there to check me in. The property looked nothing like the photos online.

Self

2/10

Poor

08 Jun 2026

Josephine

The worst experience ever! Dirty not kept to standard requirements, as a matter of fact while we were checking in there was a fire inspector there telling them they were not in code compliance. Our room had no towels and when I requested them we received old rags. The window in our room was broken, we were unable to close it completely shut, leaving about 8 inches open. This caused all the noise from the club across the street to be heard loud and clear into our room. Needless to say we got no sleep. We checked out a day early couldn't take it another day! The front desk was not cooperating at all! The kept saying I had to reach out to the vendor we booked with!

Partner

2/10

Poor

06 Jun 2026

Michael

Fights outside. No towels. STAY AWAY.

Friends_and_family Friends

4/10

Poor

06 Jun 2026

Carol

If you need a place close to an event or family in Crown Heights, it’s convenient. However, booked an executive suite and the only difference to that and a smaller room was the size. Shower head worked but the wand did not. Had to ask for towels. Had to ask for pillows that didn’t smell, walls and lamps were in need of repair, and tv channels were limited- no local channels no ability to stream. Lobby was not inviting. Staff is not very helpful and rooms don’t get tidied or cleaned unless you specifically ask for it.

Family

2/10

Poor

06 Jun 2026

Yolande

Stay far away from this hotel! The staff aren’t helpful at all. During my stay I reserved 2 rooms for 4 nights and they were both disgusting. I went down to the front desk to notify them of my concerns with the rooms. The mattress were all stained with brown residue, they just simply put a flat sheet on the mattress to conceal it. The couches in both rooms look as if they found them in the dump and placed a dirty couch cover on it to hide the filth. The bathroom showers full of mold. The air vents full of dust and mold. The towels and rags all had yellow stains on them. The pillows smelled terrible. When I asked for a resolution the staff gave me the run around. There were also 4 other customers in the lobby complaining about their room being disgusting as well. Finally after nearly 3 hours of back and forth and me demanding to speak with a manager I was told management could only be reached via email and was given said email address. I emailed the property manager and have yet to receive a response. After night two I checked out and flew back home. Upon me returning back home I realized that the hotel never sent confirmation of me checking out. I called the hotel and asked if they can send me confirmation of me checking out and the guy on the phone said they do not provide that information. Overall my advice would be to find yourself somewhere else to stay.

Family_with_children

6/10

Pleasant

06 Jun 2026

Joli

The room was large but extremely dirty.

Self

2/10

Poor

06 Jun 2026

Derrian

The experience was horrible , NO STAFF (2) housemaids , no clean towels! The bed was stained badly , pee stains maybe and dog hair , I called the receptionist to and told him of the issue he told me someone would come change the bedding , I demanded another room period! The 2nd room tv non functional, almost slipped & fell opening the shower door because it’s very loose. After staff had an attitude because of their mistakes. I’m sorry this hotel is horrible I’m from New Orleans.

Partner

2/10

Poor

05 Jun 2026

Melissa

Unfortunately, this hotel was a disappointment. The property advertises itself as a digital-only operation, but upon arrival we were told we needed to provide a $50 cash deposit to check in. Early check-in for just a couple of hours was another $50. The room came with only two towels and two pillows, with no extras available.

The worst part was the bathroom. The shower was dirty enough that the hotel provided shower shoes for guests to wear, which should have been a major warning sign. No guest should feel like they need protective footwear just to take a shower. Between the unexpected fees, lack of basic amenities, and cleanliness concerns, the hotel was not worth the price. I would not stay here again.

10/10

Exceptional

05 Jun 2026

natali

It was great

Self

8/10

Excellent

01 Jun 2026

Robert

I enjoyed my stay. The room was nice and the staff were friendly and helpful

Partner

4/10

Poor

31 May 2026

Leslie

Good location and price. Not very clean. No towels on arrival. Non- working light fixtures. Our sink did not drain and was full of dirty water, which was not fixed.

Friends

4/10

Poor

29 May 2026

Victoria

Towels were not provided for in the room. Had to call front desk for them and when they came they turned out to be dirty. Also one of the sliding glass doors wasn't there for the bathroom area. The room also smelled weird.

Family

8/10

Excellent

28 May 2026

Lisa- Mylo

It was nice for the price. Staff was nice and friendly. Had to keep going to get new towels at front desk. Didn’t clean rooms daily.

6/10

Pleasant

24 May 2026

George

TVs didn’t work in the first room, got transferred to another and that one also didn’t work. Rooms were very dirty, needs to be vacuumed more and the showers were both gross. Sheets and everything were not really clean. Convenient for price if you’re out alone but not recommended for family or romantic. As an athlete that travels please don’t advertise that there’s a gym. This was one the worst ones I ever seen in my life . Shouldn’t be advertised with gym, missing weights that only went up to 40lbs. A literal office chair in there instead of a weight bench. Every single cardio machine was broken, the ground was so filthy you’d absolutely get staph or ring worm if you touched it. Extremely dissatisfied and would of absolutely went somewhere else if I had seen the actual pictures of the gym , not the false ones from the ad.

Business Friends

2/10

Poor

21 May 2026

Valerie

This hotel is an absolute cat fish of a hotel! The pictures did not match the property whatsoever. I was traveling with my partner and they only gave us one pillow. We asked four times our first night for at least one more pillow and after being told \"I'll bring it right up\" it never came, so he had to sleep on a \"decorative\" pillow from the couch. Such horrible customer service these people should NOT be in th hospitality industry - an absolute JOKE of a hotel and staff members.

The sheets were stained and so dirty. The room was not vacuumed there was dirt and crumbs everywhere. My chin broke out from sleeping on dirty pillow cases (from the one pillow we had).

The rooms are also falling apart and deteriorating. I wish I stayed somewhere else but didn't have time.

STAY FAR AWAY FROM THIS PLACE IT WAS WORST THAN A FEW MOTEL 6 STAYS I'VE HAD!

Partner

10/10

Exceptional

20 May 2026

Ronald

Great Location, excellent service and very clean facilities

6/10

Pleasant

17 May 2026

Omid

The staff was really weird!
The building was really dirty! I do not recommend if you are looking for something clean at all!

Friends_and_family Friends

2/10

Poor

17 May 2026

Kelley

Don’t stay here. Staff was rude and unaccommodating. Rooms were dirty and shower was covered in mold. No towels available in the room after checking in and had to wait for housekeeping to do laundry to bring some up — but delivered stained and dirty towels. Stay far away!

Family

6/10

Pleasant

13 May 2026

Idalmy

Bring CASH for early check in, the room was ready but they charge $25 per hour to get in before 2pm. The room was even larger in person but a little run down. Had to change room because first one had a broken toilet seat. Nice large shower but only the main shower head was working.

Family

10/10

Exceptional

12 May 2026

Idamary

Perfect

Partner

2/10

Poor

12 May 2026

David

The room and towels were dirty. The couch appeared to be stained with bodily fluids. Also, they pump some sort of perfume through the vents.

2/10

Poor

11 May 2026

Brianna

I honestly never come on here to complain, but this by far was one of the worst stays. As soon as we got there, they wanted to charge me early check-in, which I understand that some hotels require a fee however, she wanted it in cash, which was very suspicious to me. Also, the restroom lobby was down. We were not provided any towels the rooms were disgusting and the list goes on. If you’re reading this review, I would really take everyone’s review to consideration, which is something I regret.

Friends

8/10

Excellent

11 May 2026

Jamal

Clean

4/10

Poor

09 May 2026

Chinea

I have stayed here a few times but the last two times, the rooms were horrible. My most recent stay, I had to request a room switch because I was initially given a room with no windows. I also dropped my necklace behind the dresser. When I went to look for it, I saw that it was very dirty underneath the dresser. There were items left underneath by previous occupants. They need to do better.

Partner

4/10

Poor

07 May 2026

Kirsten

Find somewhere else to stay

2/10

Poor

06 May 2026

Aarzoo.

The nearby neighbour good is scary , also not safe for women travelling alone. The rooms are big but that’s it - no cleanliness nothing.

Self

2/10

Poor

05 May 2026

Quinniah

Horrible

Partner

2/10

Poor

04 May 2026

Jess

The property WAS NOT as advertised. The bar was not working, the safe and lock in our room was broken and the room looked like it hadn’t been cleaned.

The linens were stained, the mattress was moldy and stained as well. We left the hotel early due to this and are still trying to be refunded.

DONT STAY HERE.

Friends

2/10

Poor

03 May 2026

Alicia

This place was terrible. Checked into a dirty room. Floors were dirt the bed was dirty with lint from the carpet. Had no towels in bathroom, no toiletries. Night stands were dusty. When we did got towels they smiled molded. The pillows on the bed and the sheets were yellow/brownish. Worse of all their was no street parking. I would never stay here or recommend it to anyone.

Partner

6/10

Pleasant

02 May 2026

john

no towels in the room. asked for towels, still didnt get them

Partner

4/10

Poor

02 May 2026

Kyle

The room was really beautiful. It seemed like the upkeep in the hotel was lacking? Our bathroom door was off the hinges and leaning on the wall. We had no towels and all the cabinets were empty. The fireplace heater was nice and we liked the pretty shower and the spacious room, but it all seemed a bit neglected.

6/10

Pleasant

01 May 2026

Emelda

It’s was nice

6/10

Pleasant

01 May 2026

Gloria

Our suite needed renovation - after looking at another room in the hotel the sliding door to segregate the washing and toilet facilities and the food facilities was missing and the rnnners for this door was left on the floor and on the door were exposed. The hand shower did not work. The microwave was badly stained. The electrical access for wifi was poor. There were broken tiles in the toilet. Cleaning good have been better . Unfortunately our room was directly opposite a night club and sometimes the loud noises continued until the early hours in the morning. Were we given a particular low price because of booking through your company and given low maintained accommodation?

Family

2/10

Poor

01 May 2026

Gloria

I was really excited about this hotel and truly thought I had found an oasis in Brooklyn. At first glance, the room appeared modern, spacious, and aesthetically appealing. That impression didn’t last long.

The reality was unacceptable. The room was filthy. The sheets were visibly dirty, the couch was stained, torn, and looked like it had been pulled off a sidewalk, and the overall cleanliness of the room made it feel completely neglected. My 12 year old granddaughter refused to step into the shower, which says everything.

There were little to no amenities, and the lobby felt disorganized and poorly maintained. It was clear that basic housekeeping standards are not being upheld.

I paid $400 for this room and did not receive a clean or properly maintained space.

The only positive was finding free street parking on a Saturday evening. That said, I would have gladly paid for an expensive garage if it meant staying somewhere clean.

Family_with_children

6/10

Pleasant

01 May 2026

Jo

The comode ran alot. Shower & sink drained slowly/ clogged. Everything in walking distance. Female staff at checkin very nice.

Family

6/10

Pleasant

30 Apr 2026

Laurie

Coffee maker in the room did not work.
The shower handle came off.
Towels were old and ready with trailing strings.
Nice closet, no hangers.
Well, it wasn't absolutely horrendous, I don't see myself staying here again.
My last experience with Expedia, and a nearby neighborhood, was much better at about the same price

Family_with_children

10/10

Exceptional

28 Apr 2026

Mary

It was perfectly situated, close to my daughter! The staff was great, the room was great! I only wish the restaurant was open. Maybe next time. I’ll be back! Thank you!

Partner

6/10

Pleasant

28 Apr 2026

Jennifer

I guess you get what you pay for. Our hallway on our floor straight up smelled like urine. We had to have the cleaning crew come up to disinfect the hallwat. The rooms were nice and big; however, a lot of the plugs in the room around the beds did not work or were really loose.

The couch in the front room was really dirty to the point where we didn't really want to sit on them for too long.

There were remnants of party streamers that had been hung from the ceiling from a previous stay.

Overall, they need to do a better job cleaning this place up and some of the furniture could be replaced.

Friends_and_family Friends

4/10

Poor

26 Apr 2026

Karen J

The room was tired and run down. Is this the mattress was broken and I had to sleep in the middle of the bed to keep from rolling off the side.
The towels were threadbare and smelled bad. Pillows on the bed were tiny and yellowed underneath the pillowcase.

Piles of trash are Left out on the sidewalks on Saturdays.

We were woken at three or 4 AM when someone was blasting music outside of our window for about half an hour

Partner

2/10

Poor

23 Apr 2026

Katherine

This experience was awful. I checked in at midnight and was given a room that did not lock. The deadbolt was misaligned with the door frame. I asked for a different room, was told not a single room available. Staff called housekeeping to come check the lock and he arrived, took one look at the key card entry and walked away - leaving me standing around for 15 min until front desk staff found him outside smoking. He came back in only to tell me it was unfixable. At 12:30 am, staff told me there was someone checking out “now” and if I waited for a quick cleaning I could have that room. I was tired and honestly didn’t believe the story (after being told there was no other room available) and asked for my money back and that I wanted to leave. Once I left, I contacted Expedia to help me get my money back for two nights I didn’t end up staying there. Hotel refused my money back so I’m out the cost. This place was a terrible experience.

Self

4/10

Poor

21 Apr 2026

Carly

Easy because of the weekend. Secure is not guaranteed because it's self-parking on the streets.

Partner

2/10

Poor

20 Apr 2026

Gianna

DO NOT STAY HERE. We arrived to the front desk which has bullet proof glass. We got in the elevator and it started shaking and making noise with a sign saying \"inspection failed\" Our room had blood stained curtains, bodily fluid stains on both beds and sheets, mold in the shower, the couch had white stains everywhere. Our room phone did not work so I called via cell phone because we had NO toilet paper, and when he said he would bring it up he never asked our room number and told us we were the only guests that night. Our door also did not have a deadbolt or lock. We immediately went downstairs to complain where we were offered another room but declined due to safety issues. As 3 young females we were unsafe and unable to stay in hazardous conditions and had to book an entirely different hotel. I spent $400 and never got a refund even with pictures of proof. Horrible service, horrible rooms. DO NOT STAY HERE

Friends

8/10

Excellent

16 Apr 2026

Donovan

Clean and lots of shops nearby.

Self

8/10

Excellent

13 Apr 2026

Julien Evans

Staff were nice. It’s self pay parking garages. The amenity is okay, hotel is nice but bedsheet nor pillow case was not clean, there’s no duvet cover for the comforter. It’s a decent hotel.

Family

10/10

Exceptional

13 Apr 2026

leslie

Parking was very easy love the area

Partner

2/10

Poor

11 Apr 2026

Felushah

Walked in and was immediately told to wait as person at front desk used the restroom. When he returned he barely spoke to me and took another guest halfway through checking me in. Dropped my ID and struggled to find it under his desk. The room I received was steps from the lobby and on the ground floor. The one room next to me had someone blasting music and I could hear everything going on outside on Atlantic Ave. Room appeared normal at first glance but sheets were dirty, bathroom was dirty strands of hair and stains on everything— I left earlier than I originally intended because I did not want to sleep there another night.

Self

10/10

Exceptional

07 Apr 2026

Ashanti

N/A

Self

4/10

Poor

05 Apr 2026

Katherine

Dirty room with no windows, noisy all night, whole place smells like weed

Partner

6/10

Pleasant

02 Apr 2026

Chinea

it's decent enough for the price and located near mass transit

10/10

Exceptional

01 Apr 2026

Khadijah

Clean room

6/10

Pleasant

30 Mar 2026

Kiyana

Housekeeping was on point when we called. Parking is pretty convenient. Good location to downtown Brooklyn. The only issue is the repairs that have been made in the hotel, very janky and not professionally done.

Partner

2/10

Poor

30 Mar 2026

Emily

Everything was dirty .. the carpet was sticky black and covered with stains then besides that looked like it hadn’t even been vacuumed. There was a layer of dirt over it and all the surfaces had dirt and dust. Sink and shower were also grimey.
The also don’t use fitted sheets either just flat sheets over a stained mattress

10/10

Exceptional

30 Mar 2026

Kareem

Amazing Stay

2/10

Poor

25 Mar 2026

Joshua

Paper thin walls combined with a phone that doesn't work, i could not have had a worst nights sleep.

Check in was an ordeal.

Self

8/10

Excellent

23 Mar 2026

Trista

A little run down, and not the cleanest.

Self

6/10

Pleasant

23 Mar 2026

Nadia

The guy at the front desk is very rude, it makes me not ever wanna come back to this hotel

Self

6/10

Pleasant

22 Mar 2026

BreAnne

It definitely does not look like the pictures. The staff was not friendly and the hotel looked like it had a bad repair man that didn't complete any projects. We were told to park in their \"lot\" which was a back alley where we were supposed to park on the sidewalks with a homeless encampment. I would not recommend.

Partner

6/10

Pleasant

20 Mar 2026

Meaghan

My suite was super spacious and the price was right, but honestly? It was not clean. It just felt dirty. Crumbs all over the floor, stained couch, old pilled sheets, hairs on the towels. Gross. The waterfall shower was amazing, but the room was just dirty, plain and simple. Such a shame.

Friends_and_family Friends

2/10

Poor

17 Mar 2026

Jonathan

Was checked into ground floor room near entrance. Room smelled of marijuana. Tub had hairs in it. Door did not lock properly. There was a very loud group in the lobby lounge till 2am. Stayed here in 2023 and loved it. Has declined significantly since. The one staff member was not helpful or courteous.

Self

2/10

Poor

16 Mar 2026

Rosann

Hotels website was inaccurate with amenities, there were none. The room was noisy, fire alarm going off at 1 a.m.. Staff not overly friendly. Location didn’t feel that safe, hotel is in need of an upgrade, very outdated. I WOULd not recommend. Thank you.

Friends_and_family Friends

6/10

Pleasant

16 Mar 2026

Kyle

Check in was smooth although the entrance and the lobby does not look anything like the pictures other than the bottom portion of the desk. It’s dark and dry with bulletproof glass. As for the room there was a lot of dust in corners and some broken items like the wobbly table legs, the standup lamp had a broken lampshade. In the mini fridge there was frozen Jell-O shots from a previous person’s stay and in the shower there was peeled off red toenail polish, so definitely not cleaned properly. We were told at check-in if we wanted them to clean the room we would have to call because they didn’t do it automatically. We checked in for three people in the room and they provided one washcloth had to cool down and get extra which they delivered with no issue. The toilet seat and doors slam so hard so you have to be mindful.

The bar was not open at all and we were there for weekdays and the entire weekend.

Friendly staff

Family_with_children

2/10

Poor

14 Mar 2026

Ashraf

Very rundown, depressing atmosphere. Forfeited my night stay and left without checking in

Family

4/10

Poor

10 Mar 2026

Sierra

check-in is at 3 PM and I arrived at 5:30 PM. I called ahead and told them I would be late and they said it was fine. I arrived and was told my room was not ready because they were shortstaffed housekeeping wise. We had to wait almost an hour for the room to be ready. When we finally did get to the room, it was perfect- neat clean and very nice looking.

Family

2/10

Poor

09 Mar 2026

Ilia

Very dirty place, there was rice on the armchair, stains on bed linen, dust everywhere. The TV was small about 42 inch. Can’t recommend it for this price

Partner

6/10

Pleasant

08 Mar 2026

melissa M

The bed was the best part king size bed very comfortable. Parking in the area is horrible you can get a ticket or towed if your car is not moved by 7am heat did not work in the room they would not change the room they gave us a little heater

Partner

2/10

Poor

07 Mar 2026

Samantha

It was dirty the ice machine was not working. I had to ask for additional sheets and towels to put on the floor because it was clear they hadn't vacuum'ed. Thank goodness i travel with lysol wipes as all the surfaces in the room were sticky and i needed to wipe them down.

Partner