Hotel Indigo Williamsburg - Brooklyn By IHG

10/10

Exceptional

30 Mar 2026

Richard

Coffee in room was great. Very helpful at the desk. Room was nice.

10/10

Exceptional

26 Mar 2026

Kentea

Didn’t have breakfast or park

Partner

10/10

Exceptional

26 Mar 2026

Todd

Good location, clean and reasonably priced for the location

10/10

Exceptional

22 Mar 2026

Kao Bin

Great location, great staff. Made for a great trip. Thx

Family

6/10

Pleasant

22 Mar 2026

Barney

The staff was friendly and helpful, however, the internet was intermittent and the mattress was very hard. Housekeeping tried their best to accommodate by adding extra comforters, but we both still woke up with back pain. The gym had no towels, sanitizer or tissues. Housekeeping was friendly but didn't speak English - we had use google translate to communicate. not a big deal, just thought you would have to learn to speak the language to work in the US - especially in hospitality.

Family

10/10

Exceptional

19 Mar 2026

Derek

Great room!

10/10

Exceptional

17 Mar 2026

Ahrayah-Wayne

It was convenient for the time

Business Pet

10/10

Exceptional

17 Mar 2026

Ahrayah-Wayne

Cool Spot

Business

10/10

Exceptional

15 Mar 2026

Joshua

The hotel was great so I gave it 5 stars, but you should warn your guests that you are robbing them at the front desk for bottled water. I should have asked how much before having it billed to my room, but $40 for 4 waters for your guest is ridiculous.

6/10

Pleasant

13 Mar 2026

Mira

Very run down and rooms feel stark. Some rugs and art could make it feel cozier.

Family_with_children

8/10

Excellent

12 Mar 2026

Michael

Good location

Self

10/10

Exceptional

10 Mar 2026

Philip

There was an extra $40 per day resort fee charges by the hotel in ADDITION to the supposedely total charges shown by Expedia. Trickery.

6/10

Pleasant

09 Mar 2026

Grant

The bathroom was awsome. The bed however was lacking. The mattress pad was to small and would not stay in place. The blanket was a sheet then duvet then another sheet ontop. The tv had limited shows and was old. Other hotels have netflix or other platforms you can log into tmeporarily.

Partner

8/10

Excellent

06 Mar 2026

Stephanie

Prime location in the heart of Williamsburg. Easy subway access and parking on site

Partner

6/10

Pleasant

06 Mar 2026

Jennifer

The beds were hard and extremely low to the ground. Our room was never cleaned while we were there. We had 4 people in our room and the room was stocked with 3 towels and 2 washcloths. They have the large bottles of “community” soap but do not have the small travel size items. The refrigerator didn’t work. The location was perfect though.

Family_with_children

8/10

Excellent

05 Mar 2026

Matthew

The room was clean and much more narrow than expected. Don't buy parking if you are staying one night, the lot right next door is like $40 for the night. High expectations based on the photos and description, the room itself did not deliver. Room service told me call back in 30 minutes to never answer and I had to doordash. I booked a loft with a \"city view\", I expected the balcony to be cleared of snow for usage. The snow was not cleared and we had a view of a train station. Choose wisely.

Partner

10/10

Exceptional

04 Mar 2026

William

Exceptionally friendly and helpful staff. Rooms are clean with excellent, firm beds and great shower. Very reasonable prices for this quality, in the heart of Williamsburg next to L line with quick and simple access to everything in Manhattan. Couldn’t recommend it more highly

Partner

10/10

Exceptional

04 Mar 2026

Rachel

Wonderful hotel! Very clean, good location, and most of all such a friendly and helpful staff! Definitely will stay there again!

Family

6/10

Pleasant

02 Mar 2026

Weidan

Good breakfast, very slow room cleaning have to call them otherwise they don’t come

8/10

Excellent

02 Mar 2026

Gina

Friendly staff, good location, fantastic food!

10/10

Exceptional

28 Feb 2026

Jenny

It was awesome

8/10

Excellent

26 Feb 2026

Zeneah

Bed could be a lil more comfy

6/10

Pleasant

22 Feb 2026

Tasha

Room was clean. Bed was very very firm. Not comfortable and very low to the ground. The lighting in the rooms is very bright and cold. It’s a fine hotel. The hotel is in a good location though!

Partner

10/10

Exceptional

21 Feb 2026

jennifer

Staff was great, room was nice and cozy!

2/10

Poor

20 Feb 2026

Gerald

The room was filthy with toothpaste stains in the sink, stains on the stables and floors. There were also mold stains on the wall.

Family_with_children

4/10

Poor

18 Feb 2026

Anthony

Staff was wack…the service at the bar was terrible…charged me an extra 400 for “security purposes” house cleaning only came 1x

Partner

10/10

Exceptional

17 Feb 2026

Nikeitha

The hotel in general was very clean. The front desk staff was very helpful

2/10

Poor

16 Feb 2026

Daryl

Dear Hotel Indigo Management Team,

I recently stayed at your property and wanted to share feedback regarding my experience.

First, I would like to say that the room itself was nice and clean, which we truly appreciated. However, upon arrival after a very long and hectic travel day, including hours on the airplane and the commute from the airport to the hotel, we were looking forward to resting immediately.

Unfortunately, shortly after arriving, the fire alarm began sounding and continued for over an hour. I contacted the front desk to ask whether we should evacuate, and I was informed that there was no urgency and that engineers were working to resolve the issue. Despite this reassurance, the alarm continued for an extended period of time, making it impossible to rest after our travel day.

Additionally, my partner and I occasionally work remotely and require reliable Wi-Fi access. The following day, we experienced significant connectivity issues. A message repeatedly appeared on the television indicating connection problems, and we were unable to access stable internet service for a period of time. This created further inconvenience during our stay.

I have photo and video documentation of both issues and am happy to provide them if needed.

Given these circumstances, I am respectfully requesting compensation for at least one night of our stay. I believe this would be a fair resolution considering the disruption and inconvenience we experienced.

I look forward to hearing

Leisure Partner

8/10

Excellent

15 Feb 2026

juan

excellent

10/10

Exceptional

15 Feb 2026

Wendy

Friendly. Convenient. Clean.

10/10

Exceptional

15 Feb 2026

Evin

Clean hotel i would come there again

8/10

Excellent

15 Feb 2026

Christopher

Excellent 👌

8/10

Excellent

15 Feb 2026

Krystal

It was beautiful and we had a lot of fun, the fire alarm did go off for almost an hour before it was figured out

Leisure Partner

2/10

Poor

01 Feb 2026

John

Staff were friendly, but hotel does not currently have hot water (emergency boiler trailer onsite).

Failed to provide notice, fail to meet NYCs 120°F at the tap.

And to top it off the fire alarm went off at 2:30am

With a bogus resort fee as well.

6/10

Pleasant

30 Jan 2026

Mary Kimberly

The staff was nice enough. But in that restaurant they could have listened to my request about how loud the music was. The bar in the lobby had pretty good food. Thank goodness there were other options for dining close by. The robes had no ties. The water should be hot in the shower!

6/10

Pleasant

30 Jan 2026

Jasmine

The room was nice. Staff was helpful. Robes come to the room without a belt to tie. The water in the shower never got beyond luke warm. I was shivering as I took a shower. That is the least that a hotel should provide. I was wondering if this hotel is on the decline. Which would be a shame because it does have a hip vibe.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

carolyn

The front desk staff was great! Room was clean and parking right there was great and reasonably priced. Both restaurants at the hotel were good. Not sure why this place has mixed review

Leisure Friends

4/10

Poor

28 Jan 2026

Eric

Table tops and counter tops were dirty and stained. Room fridge didn’t work and had a foul odor.

10/10

Exceptional

25 Jan 2026

James

Great place

Leisure Partner

10/10

Exceptional

23 Jan 2026

Zoe

Staff room is relatively clean but the walls need painting and the room should have a rug

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2026

Linda

Staff was courteous and when told of an issue they swiftly took care of it. Thank you

Partner

10/10

Exceptional

19 Jan 2026

Victoria

Great location!

6/10

Pleasant

19 Jan 2026

ROBERT

Parking garage built into the rate was confusing. Nonin and out privileges????? Also, you guys need to open your coffee bar way before 7:30am. 6 or 6:30 would be more accommodating or at least put drip coffee on the bar for self serve. No one wants in room coffee since there’s no clean water in the room and people need their creamers and such. Just my two cents.

10/10

Exceptional

18 Jan 2026

James

Great property. Conveniently located near transportation and close to Williamsburg bars and restaurants. City is also just a couple stops on the train.

Leisure Friends

10/10

Exceptional

13 Jan 2026

William

Everything was great - the room was clean, bright and comfortable with great bed and shower. Staff at the front desk were uniformly friendly and responsive

Leisure Partner

8/10

Excellent

07 Jan 2026

Chris

The Staff was great

10/10

Exceptional

03 Jan 2026

Brandon

Super clean room, friendly staff, and a great location in Williamsburg. Everything was easy and comfortable—would definitely stay here again.

8/10

Excellent

02 Jan 2026

Paige

Very good experience. The room was spacious and pretty clean. My only complaint is that room service woke me up 3 times because they thought no one was in the room.

Leisure Self

8/10

Excellent

31 Dec 2025

Dawn

Room was comfortable and clean.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Sandra

We did not have breakfast, but the front desk staff were awesome!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Kathleen

Great neighborhood, friendly service and just a block from the metro.

Leisure Family

10/10

Exceptional

30 Dec 2025

Thai

Beautiful hotel nice location ! Very clean and peaceful

8/10

Excellent

29 Dec 2025

Adrienne

Courteous and responsive staff. Rooms are a bit outdated.

Leisure Family

10/10

Exceptional

25 Dec 2025

Vasiliki

i stay here quite often and it’s always great

Business Self

10/10

Exceptional

21 Dec 2025

catalino

The stay was awesome

Leisure Partner

10/10

Exceptional

21 Dec 2025

LIXANDRA

Excellent service and Beautiful please

2/10

Poor

20 Dec 2025

Cheri

Customer service was not good,
Bad attitude and customer service was terrible

6/10

Pleasant

16 Dec 2025

Kelli

Overall the hotel was beautiful. But the room was pretty worn. A lot of broken things in the room. The fridge was not cold, the toilet paper holder was broke. The water was Luke warm in the shower. The he noise level from outside was pretty high.
When we arrived there was an issue with our bill. There was a large discrepancy between what hotels.com gave me and what they were charging. The woman at the desk was rude and cocky. After some arguing with her we started dealing with the manger and John another CSR. They were very helpful and kind.

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Hollie

Huge room, very clean

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Caroline

We had to change rooms because of a banging noise. and the manager (Josi?) was awesome, very helpful. The hotel seemed a bit dirty, old.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Nursuna

It is missing the ‘hospitality’ in hospitality business.

Leisure Family

8/10

Excellent

12 Dec 2025

Elise

Clean room, comfy beds, great location near subway stations, and the staff held our bags for early/late flights out. I do think the price was steep for what we experienced, but staying on a weekend in december is bound to be pricey. I would stay again!

Friends_and_family Friends

2/10

Poor

08 Dec 2025

Timothy

First of all, our room type was not honoured per reservation (loft) due to availability issues. Secondly, our room had a strong smokey smell despite reserving for a non-smoking room. While front desk staff were helpful the manager was rude to us for demanding a different room due to the price difference. Overall it was a subpar experience for my partner and I, which was disappointing.

Leisure Partner

8/10

Excellent

07 Dec 2025

stephanie

Great location for our stay in Williamsburg. Easy access with the driveway for Uber access, especially with luggage. Room was spacious. Staff was extremely nice! Loved the cafe in the lobby for morning coffees and expresso drinks. Will be back!

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Solomon

Love this place. Definitely I will stay there again

Leisure Family

4/10

Poor

02 Dec 2025

Debra

Room was fine but the situation with a total lack of security for who enters the building,

2/10

Poor

30 Nov 2025

Natalia

The beds are hard and

10/10

Exceptional

27 Nov 2025

kimberly

Clean, stylishly decorated, great location!

Leisure

8/10

Excellent

24 Nov 2025

Maureen

Staff was very nice. Our room was very clean and comfortable. A glass of wine at the bar was 26.0! Crazy expensive but overall great experience

Leisure Family_with_children

6/10

Pleasant

24 Nov 2025

Kristen

The room served its purpose for sleeping but was less than stellar for comfort. It was beat up, had no chair even to sit in and had low platform extremely hard beds that weren’t ideal for lounging at all. The location was convenient for us because of its proximity to our relatives that live in the area and also the subway access just outside the main entrance. We felt it was grossly overpriced and nothing special to reflect that price.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Chin Jung

Room can be more clean. And hope staff can be more friendly. Thanks.

6/10

Pleasant

21 Nov 2025

Jessica

The room was in good condition but the bed was low to the floor. First time I've ever stayed in a hotel where the bed was that low to the floor. I'm 5'6 and it was lower than knee. Also the parking was weird. The hotel parking fee only covered you leaving your car there and not taking it out until you left. Otherwise you had to pay the fee with the parking lot instead. I wouldn't advise paying the parking fee through Expedia because you'll lose money if you pay for more than one day.

Leisure

8/10

Excellent

16 Nov 2025

Carol

Clean room, friendly staff, decor is beautiful and smells great there!

10/10

Exceptional

13 Nov 2025

Patrick

nice

10/10

Exceptional

13 Nov 2025

William

Our hotel room was clean, modern and comfortable. We purchased the breakfast-for-two option when we booked the room and really enjoyed the opportunity to stroll downstairs and a hot, made to order breakfast each day with a specialty coffee. The proximity to the subway was also very helpful.

Business_and_leisure Partner

10/10

Exceptional

11 Nov 2025

Alexandre

good

Business

8/10

Excellent

11 Nov 2025

Axel Peter

We had to change our Room as the first one was very noisy. Staff was very helpful.

10/10

Exceptional

10 Nov 2025

Merina

The staff was so accommodating and sweet. Made my birthday weekend so peaceful and perfect.

Leisure Self

10/10

Exceptional

08 Nov 2025

Amber

Very clean. Wonderful staff. Incredible location. Next to L and G train.

4/10

Poor

05 Nov 2025

David

dilapidated rooms, no hot water in the morning

10/10

Exceptional

03 Nov 2025

Ray

Very nice hotel. Right by Kellogs Diner and the Green Line. Staff was very nice and helpful.

8/10

Excellent

01 Nov 2025

Judy

The beds were very comfortable and the bathroom had quality fixtures and tiling modern and beautiful. The only setback we experienced was not having our key cards active for use earlier than checkout time.

10/10

Exceptional

01 Nov 2025

Marie-Christine

Great stay as usual

Leisure Partner

6/10

Pleasant

24 Oct 2025

Joshua

It is terribly close to the freeway and if you book through Expedia you for sure will have a room directly next to the freeway. Let us hotel room I have ever stayed in and I travel a lot! Otherwise clean and staff is great.

Leisure Family

6/10

Pleasant

22 Oct 2025

Sarah

Hotel is decent. Clean and nice shower. Beds are SUPER uncomfortable and very low to the ground. Not 4 star beds at all. Hence the lower review.

Business Self

6/10

Pleasant

22 Oct 2025

elliott

great location, the staff can be quite noisy in the hallways, the room furnishings could do with an update

Leisure Self

10/10

Exceptional

20 Oct 2025

Linda

Great stay

8/10

Excellent

19 Oct 2025

Jessica

Room was clean and stocked. The pipes/plumber made very loud sounds after use. Stayed one night so goood for a night's rest. Staff was great. Decor pretty.

Partner

10/10

Exceptional

17 Oct 2025

Elisabeth

The room was very clean. The shower pressure was also great. The bed was also comfortable as well. Will definitely be staying again.

Leisure Self

10/10

Exceptional

17 Oct 2025

CHAD

The staff were amazing!

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Ely

Had a nice stay here, great gym, close to a lot of places on our itinerary and the subway. Very friendly and knowledgeable staff. Only one drawback, we asked about a late checkout when we checked in, everyone kept saying maybe... But have to wait until day of. Then come to find out we were never going to get one as they were full the next day. That makes sense, but as we were leaving (a big storm was coming) the front desk said if we get stuck they have plenty of room.... So which is it?

Leisure Partner

10/10

Exceptional

16 Oct 2025

Paul

Great stay and was a great price.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Sarah

Great location. The room was clean, but looked well used. Stained furniture etc…

Friends_and_family Family

2/10

Poor

12 Oct 2025

cynthia

looks nothing like it does in these photos. Also, when my husband got out of bed this morning, I used Band-Aid came out of the sheets. I mentioned to the front desk. No real reaction on their part. And I paid a fortune for the room.

Leisure

10/10

Exceptional

09 Oct 2025

Rohini

Did not eat there

Leisure Family

10/10

Exceptional

09 Oct 2025

Megan

Hotel Indigo Williamsburg is a must stay!

We loved our stay! The hotel is modern and very clean. The rooms are spacious compared to many NYC hotels. The staff were all really attentive and helpful. The area is very walkable and near many train stops. My partner and I would definitely stay here again.

Partner

10/10

Exceptional

08 Oct 2025

Wenjie

Hotel staff are very responsible and helpful. I forgot to take out stuff from the save box. Called hotel reception and the service manager took care of this right away. I got my stuff back safely. Thank you! Room is very clean and comfortable. Hotel location is right next to M subway line. Overall very pleasant stay.

10/10

Exceptional

07 Oct 2025

Michael

good

8/10

Excellent

06 Oct 2025

Terina

Lots of noise from 12-1am on a Sunday night in the hallway during our stay.

Leisure Partner

10/10