Name: Hotel Indigo Williamsburg - Brooklyn By IHG
Address: 500 Metropolitan Ave, Brooklyn, 11211, US

Hotel Indigo Williamsburg - Brooklyn By IHG

New York Area - NY · United States

500 Metropolitan AveView location

100 reviews shown

10/10

Exceptional

03 Aug 2026

Ramon Torres Diaz

everything was amazing not 1 single complant.

10/10

Exceptional

03 Aug 2026

William

The hotel room is clean and new. The team is friendly and helpful. The location is perfect.
Overall this is a wonderful place

8/10

Excellent

02 Aug 2026

frances

Towels very thin and tearing apart. Beds were hard when compared to other hotels. Breakfast didn’t have gluten free options. The rooms and the facilities were good and the location is excellent. Everything was clean.

10/10

Exceptional

02 Aug 2026

Nancy

What a fabulous hotel! Down from Massachusetts to meet our first born grandson…

Thanks again for a wonderful experience

10/10

Exceptional

01 Aug 2026

Amanda

The location was great, steps away from the subway. The staff were very friendly and helpful.

8/10

Excellent

30 Jul 2026

Michael

Very friendly

6/10

Pleasant

30 Jul 2026

ELENA

Place is decent! The whole pool schedule is tough for family wi

6/10

Pleasant

29 Jul 2026

Lydia

Location and amenities are nice. Staff was cordial and helpful.
Cleanliness of the room needs improvement

8/10

Excellent

28 Jul 2026

Douglas

Good location. Nice, clean rooms. The front desk was a little slow, but I know they had a big event at the time.

10/10

Exceptional

26 Jul 2026

Sabeena

Easy to find parking in the area. In the heart of everything. Beautiful hotel and got amazing sleep.

6/10

Pleasant

24 Jul 2026

Diana

Staff wa friendly at checkout
Water leaked all over bathroom foor everytime we showered
Mini fridge didnt work with I mentioned on my forst night and never had a response or remedy.
Blinds did not close all the way the noise was nothing to the early morning sunlight.
But not bad for what was paid. Would stay again, if I needed to

10/10

Exceptional

24 Jul 2026

Mayur

Very nice stay and facility and close to subway

10/10

Exceptional

24 Jul 2026

Neil

The Hotel Indigo sits in a neighborhood with plenty of dining options, bars and coffee shops. Is right on the L subway line with easy access to Manhattan, and without all the noise and crowds. Its a great setting to wander in and discover neighborhood gems. The staff at Indigo is very helpful and responsive. The room is fine, bed is lower than most and the bathroom was nice. The only downside is there is no free breakfast, which I generally expect at most hotels.

8/10

Excellent

22 Jul 2026

Milagros

Staff was friendly and helpful! Would recommend!

4/10

Poor

22 Jul 2026

Jazmyn

most of the people who work at this hotel were incredibly rude. There was one guy at the front desk with long hair, who was the highlight of the trip. He was kind and accommodating along with a black guy working at the pool bar upstairs. All of the rest of the staff was either rude
& the service was slow or nonexistent. I had to call and ask for towels multiple times during our stay and we finally got towels on the third try after having to speak to a manager. Also, the hotel pool prioritizes people purchase on resort pass over the people who stay at the hotel. For example, me and two friends were forced to share one pool chair after being asked to move because resort pass customers were there to lounge by the pool. it was pretty distasteful. I would never stay at this hotel ever again.

Friends

10/10

Exceptional

19 Jul 2026

Diane

The garage on site was safe, convenient and reasonable.

Partner

10/10

Exceptional

18 Jul 2026

Thuy

Great

10/10

Exceptional

18 Jul 2026

Janice M.

Clean, roomy, good location

Family

10/10

Exceptional

17 Jul 2026

Lansdon

nice hotel in a good location. clean and modern rooms

Business

8/10

Excellent

15 Jul 2026

Antoinette

The good points: The room ventilation was reasonably quiet. Linens and pillows were \"quality\" although bed was a bit too soft. The room felt clean. The outdoor pool and bar were very nice to hang out in but unfortunately short staffed. That is everywhere now. Parking very convenient. I would stay there again.

The problems: The room refrigerator made a lot of noise. It was also empty as we were not provided with any complementary water bottles. The smooth tile floor in the shower was slippery and I was very concerned about my 90 year old mother taking her shower. There were no grab bars in the shower except the handle of the very large glass shower door which was vertical. For safety, even in non-handicap rooms, you should have a horizontal grab bar. Our towels were not refreshed by housekeeping and I had to call for them when we back from our excursion in the evening. I would be VERY happy to use my towels for more than one time, but you have to provide a way of hanging them so that they will dry by the next morning. Our bathroom, had plenty of space to put up hooks.

I liked the lobby bar and the bartender was very pleasant and professional but a $30 vodka martini?

I usually like to leave a tip for housekeeping every morning. Hotels used to provide stationary and a pen so I could specify why that money was being left out. You could at least leave an envelop so that the staff knows it is safe to take that money.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Alfred

Great time, great staff , great hotel Amenities.

Partner

6/10

Pleasant

14 Jul 2026

Alison

The hotel is beautiful, the rooms are big and nice—however if you're going to use the pool, it's a little brutal from a process perspective. The front desk staff was incredibly helpful and kind, but the person running entry to the pool was tough.

The hotel's policy is that everyone whose name is on the room is permitted into the pool area plus one guest. There were four of us named on the room with one guest, and we booked the room specifically to spend the day at the pool. We called the hotel to confirm that this was fine, and that one of our headcount was a 7 year old child — we also confirmed again in person upon check-in that this was not a problem.

I had no problem, walked into the pool area and got the last three chairs, however wasn't given any towels. Upon entry we were informed that kids are not allowed in the pool at all after 12 PM and then later were aggressively informed that kids actually were not allowed to be on the same floor as the pool after 1 PM, the staff luckily allowed us to stay and our 7 year old was extremely good about how weird and badly managed the communications were.

2/10

Poor

11 Jul 2026

Rosemary

We paid in full before we arrived, only to be told an additional $375 USD was payable on arrival. On our departure $229 was retained for “amenity use”. (Internet, pool) We could not use the pool due to not even being able to take teenagers up there as they are not 21 and there is a bar in the area. Internet for $229?
I could understand if an amount was retained for amenity use but it is unreasonable not to state this up front - particularly when it was such a large amount.
When we phoned to query it they couldn’t explain or defend it.
Definitely do not recommend.

Family

10/10

Exceptional

10 Jul 2026

Nicole

Clean room, excellent location in Williamsburg.

Family

2/10

Poor

08 Jul 2026

Julie

no pool access on thursdays

Family_with_children

10/10

Exceptional

08 Jul 2026

Marc

This hotel is absolutely gorgeous!
It is situated only blocks away from the most incredible area of Williamsburg, Brooklyn and has easy access to the G subway.
Definitely a fantastic location to get to Manhattan, Queens, LaGuardia and JFK.

Partner

10/10

Exceptional

08 Jul 2026

Justin

Had a great experience at the hotel. The pool gets busy and sometimes overbooked, if there's an event. So take that into consideration. Otherwise, will plan to stay here again the next time I am in Brooklyn.

Self

6/10

Pleasant

07 Jul 2026

Jennifer

Everything was great except they would not let my children at the pool after 1pm. We booked this hotel specifically for the pool and the kids, so that was a huge bummer.

Family_with_children

10/10

Exceptional

07 Jul 2026

Yvonne

This place was a pleasant surprise. My flight was cancelled; I needed a hotel for the night. I booked this one, and it was good. My phone did not work in the room; the reception was bad.

10/10

Exceptional

07 Jul 2026

Junie

The staff was helpful and went above and beyond when we had a special request. The pool dress immaculate and the staff was kind and service was attentive to our family.

Family_with_children

10/10

Exceptional

06 Jul 2026

Christina

Booked a room here for my daughter prom send off & it was great. Nice photo place options

Family_with_children

10/10

Exceptional

05 Jul 2026

Susan

Clean, convenient location, parking included!

Partner

10/10

Exceptional

04 Jul 2026

Karen

Staff was very helpful. The room & bathroom were clean.

Partner

10/10

Exceptional

04 Jul 2026

Elisabeth

great location

Self

10/10

Exceptional

01 Jul 2026

Nicole

The staff was very helpful moving us to another room when we kept hearing a repeated loud noise in our room. Amazing location with lots of good restaurants and bars around, subway stop close, cool view, and the pool was awesome.

Partner

4/10

Poor

30 Jun 2026

Felipe

A/C did not work for the last two days, it was very hot!! I booked adjoining rooms for me and my kids and did not receive them, had to take two rooms that were close but not adjoining which was a problem with a 9 and 5 year old, phones not working, cleaning was basically just doing the beds.

Family_with_children

6/10

Pleasant

29 Jun 2026

Melinda

The property is a bit rundown since our visit 2 yrs ago. Our standard room was small. No reading lights by the bed.

Partner

6/10

Pleasant

29 Jun 2026

Melinda

Location was great. Room was comfortable. The room fridge did not work. A\C worked great. Sink was clogged but fixed quickly. Staff were helpful. Floors weren't very clean and rugs in room were filthy.

Family

10/10

Exceptional

26 Jun 2026

Matthew

Room was clean upon arrival as well as every day during stay by housekeeping. Staff were really friendly and helpful throughout the stay. Great overall experience.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Michael

Loved the pool and easy access to everything. Needed to ask for room refreshes.

8/10

Excellent

22 Jun 2026

Heather

Great location with convenient parking. Subway right at the corner. Very walkable with lots of restaurants nearby. Friendly front desk. Nice rooms. Excellent latte in the morning.

Elevator was beyond slow. Room service was supposed to be until nine. I called at 8:20 and was told the kitchen was closed. Extremely disappointing.

Self

10/10

Exceptional

22 Jun 2026

Jennifer

Great location right off of Rt 278 if you are driving and there is a paid parking lot. Subway stop at the corner. Quick walk to shops and restaurants.

Partner

10/10

Exceptional

21 Jun 2026

Elton

Was Great

Partner

8/10

Excellent

21 Jun 2026

Lynne

Very reasonable with space for clothes bathroom had a great shower head with plenty of hot water. Air conditioning was difficult to regulate temperatures.

Partner

10/10

Exceptional

19 Jun 2026

Meredith

The music was too loud at the pool

Self

6/10

Pleasant

19 Jun 2026

RAKESH SINGH

There was no water provided in the room, which is normally a complimentary item in many good hotels. Looking into the daily room charges, this was not expected. There is no parking at the hotel, and the available parking is private, which is good but very costly, as I had to pay USD 40 per day. I paid for breakfast in advance, but the available menu had limited vegetarian options. Service for breakfast was okay, but after providing one cup of coffee, we had to pay for each additional cup. There was a lot of noise in the rooms, and the charges I paid are not worth it. Not recommended unless necessary to stay there.

Family

10/10

Exceptional

17 Jun 2026

Brittany

I loved everything down to the hospitality the service to accommodate me and daughters needs for my daughter’s prom

Family

6/10

Pleasant

16 Jun 2026

Melissa

There was a steamer in the room but no iron. In order to get ice you had to call the front desk to bring it. No water in the room. I needed a bottle of water to take my meds before bed and I know hotels up charge but $8.50 for a bottle of water was a bit much. The room looked clean-ish. More like what you can see was wiped down but the bathroom had a lot of drain gnats and that really icked me out. The shower pressure is very light. I did not like the neighborhood. I didn’t get to try the pool or bar/restaurant. The lobby was nice and the front desk reps were very nice.

Self

8/10

Excellent

15 Jun 2026

Barb

Beds were oddly low to the floor and insufficient lighting in bathroom and hall.

Else clean and staff was helpful and friendly.

Only miss was not including my Diet Coke with the food order. After pointing it out, he said he’d get it but never did.

Self

10/10

Exceptional

15 Jun 2026

Janet

Great place to stay and close to everything

Family

10/10

Exceptional

13 Jun 2026

Joyianna

Wonderful, and peaceful stay!

8/10

Excellent

13 Jun 2026

Alireza

It was an OK experience. Needed to upgrade my room and talked to the receptionist. They were gonna contact me and never did. I was willing to upgrade to a suite and pay more and they didn’t even bother!
Cleanliness was ok. Hotel design in general is nice.
A decent 3.5-4 star stay. Nothing beyond.

Partner

8/10

Excellent

08 Jun 2026

morgan

Good

Self

8/10

Excellent

02 Jun 2026

Genes

Arrived for check in at 3:30pm but the room finally got ready at 6pm. Paid for parking upon booking but they will only validate for 1 day… the remaining days of your stay will be charged parking. Helpful staff and clean environment.

Family

2/10

Poor

02 Jun 2026

Yucel

The hotel cancelled my reservation last minute, and I couldn't stay at the hotel.
I had a great difficulty to find a new hotel for that period.
As the hotel couldn't get the deposit from my credit card, they did not send any info about cancellation and cancelled my reservation unfortunately.
When I made the reservation I sent my credit card nr. But unfortunately, due to some operational problems they couldn't get the deposit etc. I tried several times but I couldn't manage to pay the amount but I gave them my credit card number.
Then my daughter (Alara) and I wrote both to the hotel and expedia. And from both the hotel guest services (Ms.Joseline: [email protected]) and expedia sent me messages that there is no problem, and my reservation is ok. The reservation is confirmed and my deposit payment has been processed successfully.(I keep the message and letter-if you like I can send it to you.)
But after all these messages the hotel cancelled my reservation without any warning. what a conflict !!!
They could even call me and talk!!!
I am really unhappy and not satisfied this kind of irresponsible action. I see that the hotel did not even send any info about their cancellation.
I travelled 8000 miles and found out that hotel cancelled my reservation.
So I would like to tell you about this hotel and their irresponsibility.
Next time I am planning not to use expedia application because of such problems as I had great difficulty to find a new hotel in that area....

Family

6/10

Pleasant

01 Jun 2026

Jana

No breakfast and bad coffee machine in room!

Partner

10/10

Exceptional

31 May 2026

Isley

Everything was wonderful, beautiful hotel, clean rooms with really cool view. we loved the bar and the bartenders Adrian and Tyrone. the front desk staff was also really helpful. the only thing was that the pool was not open the week we booked and this was never mentioned. it said that the pool would be opened from may and it was late may.

Friends

10/10

Exceptional

31 May 2026

Alan

From the moment we arrived, the smiles never stopped. Every member went out of their way to deliver the most wonderful travel experience! When stepping outside, the hotel is perfectly located to enjoy the Williamsburg experience. This visit was to attend a wedding which kept us busy, however, our return trip will be surely include more local exploration.
A must for those wanting a fabulous slice of Brooklyn!

Partner

10/10

Exceptional

29 May 2026

Elena

Self

10/10

Exceptional

28 May 2026

Daniel

The staff at the front desk were excellent

Partner

6/10

Pleasant

27 May 2026

Bruce

Since last time I stayed there it seems like the upkeep has not been good, staff is not particularly attentive and there are no amenities to speak off other than coffee in the room. Location of course is still good.

Partner

10/10

Exceptional

27 May 2026

Eloise

I want to recognize the excellent service I received from Abel, who provided great service over the phone prior to the day of my booking.

The day of my booking started off a little frustrating only because I was unaware that a certain policy had been implemented, which I completely understand now. However, Chandler, the supervisor, did a great job acknowledging my frustration while also being very understanding and professional. His approach helped me become more understanding of the situation as well.

Alongside him, Jamela and Jhony were also wonderful and provided great customer service throughout the experience.

Thank you all for your patience, professionalism, and excellent support.

Family

10/10

Exceptional

27 May 2026

Chris

Great location. Nice clean room, small but had everything I needed. Good fitness center. The HVAC control in my room was not intuitive and I struggled a little bit to keep the temp where I wanted it.

Everything I needed was within a block: diner, bagel shop, subway station to Manhattan.

Self

6/10

Pleasant

27 May 2026

Calvin

The property is beautiful and the location very convenient. However, the room size is small for two double beds. The other issues I encountered were:
Mini fridge not working
Keurig coffee maker not working
Room service gave ice in plastic bag
No space in hotel to warm food…ordered from hotel restaurant.
Bar ran out of Sauvignon Blanc first night
The restaurant did not have all choices from menu

Friends

10/10

Exceptional

26 May 2026

Susan

The hotel has a clean, modern vibe... not stuffy at all... the staff without exception were excellent! Helpful, friendly and they all remembered me and my sister throughout our stay. We were staying at the Indigo for a wedding nearby and the staff went out of their way to let us have an early check-in to prepare for the wedding. Even the other guests at the hotel were super friendly and helped us navigate the key cards required for the elevator. We highly recommend the Hotel Indigo and will stay there again the next time we're in Brooklyn!

Family

10/10

Exceptional

25 May 2026

Giselda

Clean room, convenient location and very hospitable staff throughout the property. Would definitely stay again!

Friends

10/10

Exceptional

23 May 2026

Katie

Exceptionally helpful and friendly staff. Wonderful accommodations. Quiet which you would NOT expect above a major intersection and two train lines in the hipster capital of the world. Great experience all around.

Self

6/10

Pleasant

23 May 2026

jane

The lobby chairs and rugs were terribly stained. Check in easy. People nice. For us good location. The property is tired. Needs refreshing

Friends_and_family Family

10/10

Exceptional

20 May 2026

Chenese

Excellent stay & service! Will definitely be back :)

Family_with_children

10/10

Exceptional

19 May 2026

Nana

Great hôtel

Family

6/10

Pleasant

19 May 2026

Maria

We visit NYC & Brooklyn regularly. We chose the Hotel Indigo for the convenience of its location to Williamsburg & Bushwick. What you don’t necessarily realize when booking it is that it’s adjacent to the BQE, a major highway. The neighborhood is, for lack of a better word, kind of seedy. Let’s say this neighborhood is far from a “garden spot.” It’s close to Williamsburg though, so that helps. The inside is fine, your typical hotel. The receptionist did not seem happy to see us or to be working. She did mention that there was a rooftop bar, but never bothered to explain how to GET to it, which led to some unpleasant frustration. The room was clean but the hairdryer didn’t work and the shower was VERY slippery (some leftover soap or cleaner) and the water temperature was uneven. Hard to get it to NOT be either too hot or too cold. The lobby area was nice but there was absolutely NO designated smoking area outside but PLENTY of “no smoking” signs EVERYWHERE. Huge annoyance for my partner, a smoker. In 2026, what major hotel chain does not provide this? It’s inexcusable given that Indigo has a MASSIVE outdoor patio the entirety of which is off limits to smokers (and no one ever seemed to be using it.) And BTW, the reception folks don’t inform guests that the doors to the hotel off Metropolitan Ave are locked at night, so you have to walk around the block to get in again. Nothing too horrible about this place, but we won’t be returning & we won’t be recommending it to anyone.

Partner

10/10

Exceptional

19 May 2026

julia

Staff is amazing!

Friends

6/10

Pleasant

17 May 2026

Ashley

My room had stains on the counters, the balcony view was literally garbage in their courtyard, clean property but not a clean location around it

Partner

8/10

Excellent

17 May 2026

Karen

Nice clean hotel in Brooklyn. Easy access to the subway.

Self

8/10

Excellent

17 May 2026

Michael

Staff was fine. No food to speak of, no issue lots of options outside of hotel - phones did not work -

Partner

10/10

Exceptional

16 May 2026

Radd

Clean room

10/10

Exceptional

15 May 2026

Hector

Did not eat breakfast

Family

10/10

Exceptional

13 May 2026

Carol S

Great location. Top notch staff. Clean and comfortable rooms. Nice bar and lobby. Walking distance to Brooklyn restaurants, stores and parks. Easy access to subway.

Self

8/10

Excellent

12 May 2026

Jacqueline Leigh

Internet was down for 3 days, not their fault. They did credit our stay with facility charges dropped. We like staying here. Our floors could have been a little cleaner and update rugs by bed. Comfortable bed and nice sheets!! Everyone is very nice!.

Partner

10/10

Exceptional

12 May 2026

Nina

Rooms - Massive in comparison to other hotels I usually stay at like Penny & Arlo. My room was a bit bare and could have used an armchair. I stayed in Room 206 with a view onto the roadside but it was super quiet which is exactly what I needed.

2) Amenities - The pool wasn't open sadly when I was staying but the rooftop bar was open on the weekend and was such a great vibe.
The coffee / bar area is big and serves the usual drinks and snacks and there's also plenty of dining room if you want to order from their kitchen. Breakfast I had on 2 mornings was delissshh!

3) Location - Indigo is in a great spot, short walking distance along Metrolpolian Ave to all the shops and literally beside the subway for the L train making getting anywhere super easy. There are loads of deli's and restaurants nearby.

4) Staff - Firstly, I have to say the staff at Indigo make the whole experience 10x better. By the end of my trip I felt like I knew most of the staff on first name terms and the fact they took time to remember my name just shows how fantastic they are at their job. Shout out to Ashley, Aerial, Yuri, Tyronne and front desk staff too! I'll 100% be booking to come back in July. Thank you for looking after me on this trip

Self

10/10

Exceptional

11 May 2026

William

Truly welcoming and helpful staff. Exceptional, moderately priced hotel well situated to get anywhere in Brooklyn or Manhattan (both L and G lines right outside door of hotel).

Partner

10/10

Exceptional

11 May 2026

Sharonda

Very nice

6/10

Pleasant

10 May 2026

Edward

nickel and dimed fees.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Lisa

Room was large for ny standards. Clean. Quiet. Windows open. And the air cools and heats super well and quickly. Great for sleeping. Bed was too hard. Only complaint.

Partner

10/10

Exceptional

09 May 2026

seungwoo

Overall excellent stay!Thank you!

Family

10/10

Exceptional

08 May 2026

Michael

great room, amazing amenities, front desk response time for requests was 100%

Family_with_children

10/10

Exceptional

07 May 2026

Aline

Great hotel with a great location. Much better than equally priced hotels and definitely better priced than the bigger name hotels without sacrificing comfort or quality.
The gentleman at the front desk was so accommodating! I will definitely make this hotel my go to in Brooklyn when I visit my daughter.

Partner

10/10

Exceptional

06 May 2026

Michail

Convenient location

Partner

8/10

Excellent

05 May 2026

Ruth

No staff to help bring luggage in our room. Front entrance door so heavy. There’s no accessibility service for handicap client. We asked for wheelchair but it’s only for inside the facility. Otherwise our stay was comfortable. The room was clean.

Family

6/10

Pleasant

05 May 2026

Heidi

The staff was great, the hotel was clean, but there were some basic amenities missing. Location was great for accessing the metro. The rooms were quiet. The bagels and coffee in the lobby were good. Important note* There are no reading lights at the bedside, There was no accessible source of ice or ice bucket in the room

10/10

Exceptional

03 May 2026

Amy

Nice hotel in a good location. Parking was easy and convenient.

Partner

8/10

Excellent

03 May 2026

Dominique

Rooms were well maintained

Partner

6/10

Pleasant

02 May 2026

Leena

Nice location, not worth it for the charge per day. Property needs upkeep, sink cracked in the bathroom, floors worn down.
Reception and bar area rugs filthy,dirty.

Partner

8/10

Excellent

28 Apr 2026

MARIATERESA

Good location
Nice hotel rooms

Self

10/10

Exceptional

27 Apr 2026

Serena

Easy parking. Great location. Always clean.

Partner

8/10

Excellent

27 Apr 2026

Andrea

We stayed 4/24/26 weekend. The parking garage was close to the main entrance $111. For three nights. The staff was friendly. The breakfast and coffee was good. The almond croissants are yummy! The room was clean and quiet. Plenty of hot water and clean towels. Very close to the subway station. All in all it was a good stay! 😊

Partner

10/10

Exceptional

26 Apr 2026

Ejon C

Fantastic

8/10

Excellent

26 Apr 2026

Lorinn

Check-in was the best part. They were very nice then. Breakfast at the morning restaurant, they’re not very nice, they’re just OK.
Are there any of the hotel was extremely loud, so we didn’t get much sleep so that was frustrating.
Not a lot of comfort at the hotel, but I guess it’s what you need.
We would stay there again just because it works for us where it’s located.

4/10

Poor

22 Apr 2026

Miguel

The air conditioning did not work in the five days I stayed there, many guests also complained. In addition there was drilling noise up to late hours. I complained,,, they told me it was the music coming from the speakers Ha, HA, Ha BULLSh.t

Self

8/10

Excellent

19 Apr 2026

Alexandr

Good stay, convenient location, interior still holding up.

Self