Hotel Indigo Williamsburg - Brooklyn By IHG

United States , New York Area - NY
Brooklyn, 500 Metropolitan Ave
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100 reviews shown

10/10

Exceptional

17 Jun 2026

Brittany

I loved everything down to the hospitality the service to accommodate me and daughters needs for my daughter’s prom

Family

6/10

Pleasant

16 Jun 2026

Melissa

There was a steamer in the room but no iron. In order to get ice you had to call the front desk to bring it. No water in the room. I needed a bottle of water to take my meds before bed and I know hotels up charge but $8.50 for a bottle of water was a bit much. The room looked clean-ish. More like what you can see was wiped down but the bathroom had a lot of drain gnats and that really icked me out. The shower pressure is very light. I did not like the neighborhood. I didn’t get to try the pool or bar/restaurant. The lobby was nice and the front desk reps were very nice.

Self

8/10

Excellent

15 Jun 2026

Barb

Beds were oddly low to the floor and insufficient lighting in bathroom and hall.

Else clean and staff was helpful and friendly.

Only miss was not including my Diet Coke with the food order. After pointing it out, he said he’d get it but never did.

Self

10/10

Exceptional

15 Jun 2026

Janet

Great place to stay and close to everything

Family

10/10

Exceptional

13 Jun 2026

Joyianna

Wonderful, and peaceful stay!

8/10

Excellent

13 Jun 2026

Alireza

It was an OK experience. Needed to upgrade my room and talked to the receptionist. They were gonna contact me and never did. I was willing to upgrade to a suite and pay more and they didn’t even bother!
Cleanliness was ok. Hotel design in general is nice.
A decent 3.5-4 star stay. Nothing beyond.

Partner

8/10

Excellent

08 Jun 2026

morgan

Good

Self

8/10

Excellent

02 Jun 2026

Genes

Arrived for check in at 3:30pm but the room finally got ready at 6pm. Paid for parking upon booking but they will only validate for 1 day… the remaining days of your stay will be charged parking. Helpful staff and clean environment.

Family

2/10

Poor

02 Jun 2026

Yucel

The hotel cancelled my reservation last minute, and I couldn't stay at the hotel.
I had a great difficulty to find a new hotel for that period.
As the hotel couldn't get the deposit from my credit card, they did not send any info about cancellation and cancelled my reservation unfortunately.
When I made the reservation I sent my credit card nr. But unfortunately, due to some operational problems they couldn't get the deposit etc. I tried several times but I couldn't manage to pay the amount but I gave them my credit card number.
Then my daughter (Alara) and I wrote both to the hotel and expedia. And from both the hotel guest services (Ms.Joseline: [email protected]) and expedia sent me messages that there is no problem, and my reservation is ok. The reservation is confirmed and my deposit payment has been processed successfully.(I keep the message and letter-if you like I can send it to you.)
But after all these messages the hotel cancelled my reservation without any warning. what a conflict !!!
They could even call me and talk!!!
I am really unhappy and not satisfied this kind of irresponsible action. I see that the hotel did not even send any info about their cancellation.
I travelled 8000 miles and found out that hotel cancelled my reservation.
So I would like to tell you about this hotel and their irresponsibility.
Next time I am planning not to use expedia application because of such problems as I had great difficulty to find a new hotel in that area....

Family

6/10

Pleasant

01 Jun 2026

Jana

No breakfast and bad coffee machine in room!

Partner

10/10

Exceptional

31 May 2026

Isley

Everything was wonderful, beautiful hotel, clean rooms with really cool view. we loved the bar and the bartenders Adrian and Tyrone. the front desk staff was also really helpful. the only thing was that the pool was not open the week we booked and this was never mentioned. it said that the pool would be opened from may and it was late may.

Friends

10/10

Exceptional

31 May 2026

Alan

From the moment we arrived, the smiles never stopped. Every member went out of their way to deliver the most wonderful travel experience! When stepping outside, the hotel is perfectly located to enjoy the Williamsburg experience. This visit was to attend a wedding which kept us busy, however, our return trip will be surely include more local exploration.
A must for those wanting a fabulous slice of Brooklyn!

Partner

10/10

Exceptional

29 May 2026

Elena

Self

10/10

Exceptional

28 May 2026

Daniel

The staff at the front desk were excellent

Partner

6/10

Pleasant

27 May 2026

Bruce

Since last time I stayed there it seems like the upkeep has not been good, staff is not particularly attentive and there are no amenities to speak off other than coffee in the room. Location of course is still good.

Partner

10/10

Exceptional

27 May 2026

Eloise

I want to recognize the excellent service I received from Abel, who provided great service over the phone prior to the day of my booking.

The day of my booking started off a little frustrating only because I was unaware that a certain policy had been implemented, which I completely understand now. However, Chandler, the supervisor, did a great job acknowledging my frustration while also being very understanding and professional. His approach helped me become more understanding of the situation as well.

Alongside him, Jamela and Jhony were also wonderful and provided great customer service throughout the experience.

Thank you all for your patience, professionalism, and excellent support.

Family

10/10

Exceptional

27 May 2026

Chris

Great location. Nice clean room, small but had everything I needed. Good fitness center. The HVAC control in my room was not intuitive and I struggled a little bit to keep the temp where I wanted it.

Everything I needed was within a block: diner, bagel shop, subway station to Manhattan.

Self

6/10

Pleasant

27 May 2026

Calvin

The property is beautiful and the location very convenient. However, the room size is small for two double beds. The other issues I encountered were:
Mini fridge not working
Keurig coffee maker not working
Room service gave ice in plastic bag
No space in hotel to warm food…ordered from hotel restaurant.
Bar ran out of Sauvignon Blanc first night
The restaurant did not have all choices from menu

Friends

10/10

Exceptional

26 May 2026

Susan

The hotel has a clean, modern vibe... not stuffy at all... the staff without exception were excellent! Helpful, friendly and they all remembered me and my sister throughout our stay. We were staying at the Indigo for a wedding nearby and the staff went out of their way to let us have an early check-in to prepare for the wedding. Even the other guests at the hotel were super friendly and helped us navigate the key cards required for the elevator. We highly recommend the Hotel Indigo and will stay there again the next time we're in Brooklyn!

Family

10/10

Exceptional

25 May 2026

Giselda

Clean room, convenient location and very hospitable staff throughout the property. Would definitely stay again!

Friends

10/10

Exceptional

23 May 2026

Katie

Exceptionally helpful and friendly staff. Wonderful accommodations. Quiet which you would NOT expect above a major intersection and two train lines in the hipster capital of the world. Great experience all around.

Self

6/10

Pleasant

23 May 2026

jane

The lobby chairs and rugs were terribly stained. Check in easy. People nice. For us good location. The property is tired. Needs refreshing

Friends_and_family Family

10/10

Exceptional

20 May 2026

Chenese

Excellent stay & service! Will definitely be back :)

Family_with_children

10/10

Exceptional

19 May 2026

Nana

Great hôtel

Family

6/10

Pleasant

19 May 2026

Maria

We visit NYC & Brooklyn regularly. We chose the Hotel Indigo for the convenience of its location to Williamsburg & Bushwick. What you don’t necessarily realize when booking it is that it’s adjacent to the BQE, a major highway. The neighborhood is, for lack of a better word, kind of seedy. Let’s say this neighborhood is far from a “garden spot.” It’s close to Williamsburg though, so that helps. The inside is fine, your typical hotel. The receptionist did not seem happy to see us or to be working. She did mention that there was a rooftop bar, but never bothered to explain how to GET to it, which led to some unpleasant frustration. The room was clean but the hairdryer didn’t work and the shower was VERY slippery (some leftover soap or cleaner) and the water temperature was uneven. Hard to get it to NOT be either too hot or too cold. The lobby area was nice but there was absolutely NO designated smoking area outside but PLENTY of “no smoking” signs EVERYWHERE. Huge annoyance for my partner, a smoker. In 2026, what major hotel chain does not provide this? It’s inexcusable given that Indigo has a MASSIVE outdoor patio the entirety of which is off limits to smokers (and no one ever seemed to be using it.) And BTW, the reception folks don’t inform guests that the doors to the hotel off Metropolitan Ave are locked at night, so you have to walk around the block to get in again. Nothing too horrible about this place, but we won’t be returning & we won’t be recommending it to anyone.

Partner

10/10

Exceptional

19 May 2026

julia

Staff is amazing!

Friends

6/10

Pleasant

17 May 2026

Ashley

My room had stains on the counters, the balcony view was literally garbage in their courtyard, clean property but not a clean location around it

Partner

8/10

Excellent

17 May 2026

Karen

Nice clean hotel in Brooklyn. Easy access to the subway.

Self

8/10

Excellent

17 May 2026

Michael

Staff was fine. No food to speak of, no issue lots of options outside of hotel - phones did not work -

Partner

10/10

Exceptional

16 May 2026

Radd

Clean room

10/10

Exceptional

15 May 2026

Hector

Did not eat breakfast

Family

10/10

Exceptional

13 May 2026

Carol S

Great location. Top notch staff. Clean and comfortable rooms. Nice bar and lobby. Walking distance to Brooklyn restaurants, stores and parks. Easy access to subway.

Self

8/10

Excellent

12 May 2026

Jacqueline Leigh

Internet was down for 3 days, not their fault. They did credit our stay with facility charges dropped. We like staying here. Our floors could have been a little cleaner and update rugs by bed. Comfortable bed and nice sheets!! Everyone is very nice!.

Partner

10/10

Exceptional

12 May 2026

Nina

Rooms - Massive in comparison to other hotels I usually stay at like Penny & Arlo. My room was a bit bare and could have used an armchair. I stayed in Room 206 with a view onto the roadside but it was super quiet which is exactly what I needed.

2) Amenities - The pool wasn't open sadly when I was staying but the rooftop bar was open on the weekend and was such a great vibe.
The coffee / bar area is big and serves the usual drinks and snacks and there's also plenty of dining room if you want to order from their kitchen. Breakfast I had on 2 mornings was delissshh!

3) Location - Indigo is in a great spot, short walking distance along Metrolpolian Ave to all the shops and literally beside the subway for the L train making getting anywhere super easy. There are loads of deli's and restaurants nearby.

4) Staff - Firstly, I have to say the staff at Indigo make the whole experience 10x better. By the end of my trip I felt like I knew most of the staff on first name terms and the fact they took time to remember my name just shows how fantastic they are at their job. Shout out to Ashley, Aerial, Yuri, Tyronne and front desk staff too! I'll 100% be booking to come back in July. Thank you for looking after me on this trip

Self

10/10

Exceptional

11 May 2026

William

Truly welcoming and helpful staff. Exceptional, moderately priced hotel well situated to get anywhere in Brooklyn or Manhattan (both L and G lines right outside door of hotel).

Partner

10/10

Exceptional

11 May 2026

Sharonda

Very nice

6/10

Pleasant

10 May 2026

Edward

nickel and dimed fees.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Lisa

Room was large for ny standards. Clean. Quiet. Windows open. And the air cools and heats super well and quickly. Great for sleeping. Bed was too hard. Only complaint.

Partner

10/10

Exceptional

09 May 2026

seungwoo

Overall excellent stay!Thank you!

Family

10/10

Exceptional

08 May 2026

Michael

great room, amazing amenities, front desk response time for requests was 100%

Family_with_children

10/10

Exceptional

07 May 2026

Aline

Great hotel with a great location. Much better than equally priced hotels and definitely better priced than the bigger name hotels without sacrificing comfort or quality.
The gentleman at the front desk was so accommodating! I will definitely make this hotel my go to in Brooklyn when I visit my daughter.

Partner

10/10

Exceptional

06 May 2026

Michail

Convenient location

Partner

8/10

Excellent

05 May 2026

Ruth

No staff to help bring luggage in our room. Front entrance door so heavy. There’s no accessibility service for handicap client. We asked for wheelchair but it’s only for inside the facility. Otherwise our stay was comfortable. The room was clean.

Family

6/10

Pleasant

05 May 2026

Heidi

The staff was great, the hotel was clean, but there were some basic amenities missing. Location was great for accessing the metro. The rooms were quiet. The bagels and coffee in the lobby were good. Important note* There are no reading lights at the bedside, There was no accessible source of ice or ice bucket in the room

10/10

Exceptional

03 May 2026

Amy

Nice hotel in a good location. Parking was easy and convenient.

Partner

8/10

Excellent

03 May 2026

Dominique

Rooms were well maintained

Partner

6/10

Pleasant

02 May 2026

Leena

Nice location, not worth it for the charge per day. Property needs upkeep, sink cracked in the bathroom, floors worn down.
Reception and bar area rugs filthy,dirty.

Partner

8/10

Excellent

28 Apr 2026

MARIATERESA

Good location
Nice hotel rooms

Self

10/10

Exceptional

27 Apr 2026

Serena

Easy parking. Great location. Always clean.

Partner

8/10

Excellent

27 Apr 2026

Andrea

We stayed 4/24/26 weekend. The parking garage was close to the main entrance $111. For three nights. The staff was friendly. The breakfast and coffee was good. The almond croissants are yummy! The room was clean and quiet. Plenty of hot water and clean towels. Very close to the subway station. All in all it was a good stay! 😊

Partner

10/10

Exceptional

26 Apr 2026

Ejon C

Fantastic

8/10

Excellent

26 Apr 2026

Lorinn

Check-in was the best part. They were very nice then. Breakfast at the morning restaurant, they’re not very nice, they’re just OK.
Are there any of the hotel was extremely loud, so we didn’t get much sleep so that was frustrating.
Not a lot of comfort at the hotel, but I guess it’s what you need.
We would stay there again just because it works for us where it’s located.

4/10

Poor

22 Apr 2026

Miguel

The air conditioning did not work in the five days I stayed there, many guests also complained. In addition there was drilling noise up to late hours. I complained,,, they told me it was the music coming from the speakers Ha, HA, Ha BULLSh.t

Self

8/10

Excellent

19 Apr 2026

Alexandr

Good stay, convenient location, interior still holding up.

Self

10/10

Exceptional

19 Apr 2026

Kim

all good

Partner

10/10

Exceptional

19 Apr 2026

James

Clean rooms, good size. If you want late checkout, ask early.

Family

10/10

Exceptional

19 Apr 2026

CEM

Nice

10/10

Exceptional

18 Apr 2026

Erin

Beautiful hotel with very friendly staff.

Family_with_children

10/10

Exceptional

16 Apr 2026

Darnell

Clean

Partner

6/10

Pleasant

14 Apr 2026

Moira

We have stayed at this property before about 6 months and loved it. We stayed this past week and were disappointed. Our room was not cleaned by 3 pm 2/3 days of our stay even though we were out of the room by 10 am each day. We noticed the hallways were very dirty including a hair net being left on the floor for over 24 hours. Amenities are great including the coffee bar and great roof top bar in addition to a very helpful staff. We were just very disappointed in the cleanliness of our room and overall facility for this visit compared to our last visit.

Partner

8/10

Excellent

13 Apr 2026

Sherry

Great location. Subway stop outside the hotel. Walking distance to various locales in Brooklyn (Greenpoint, Williamsburg). Clean room and spacious for NY. Parking garage connected.

Partner

8/10

Excellent

13 Apr 2026

Claudia Maria Michele

Muy buena ubicación para Williamsburg y buen tamaño de habitaciones (los otros hoteles de la zona tienen habitaciones minúsculas). Está muy conveniente justo al lado de la estación de metro. El hotel es un poco ruidoso porque está al frente de un puente. Si eres muy sensible al ruido pide una habitación de piso alto. Al lado hay un excelente diner The Kellogg’s.
Lo único que me molestó fue que durante dos días seguidos regresé a mi habitación a las 5 pm y la habitación no había sido limpiada. Lo resolvieron inmediatamente pero tuve que reclamarlo. También toma en cuenta que ellos cargan en tu tarjeta el equivalente a 200$ por noche como adicional por incidencias y consumos, que si no realizas luego del check out te devuelven pero si toman tu crédito todo ese tiempo.

Family_with_children

10/10

Exceptional

12 Apr 2026

Jeffrey

Great location and very nice hotel. Rooms are good sized and clean.

Partner

10/10

Exceptional

12 Apr 2026

Michael

Surprised by how nice the place was considering other reviews.

10/10

Exceptional

11 Apr 2026

Debra

Lived the young man and woman at front desk. So helpful

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Melissa

The room was clean, but there wasn't a rug in the room and no bedside lamps. The bed was very low to the ground. There were only 2 towels, though staff was helpful in replenishing them. The shower doors and sink faucet were odd. The room was adequate and the location was good though you need to navigate the bridge and major interse tion to get into the heart of Williamsburg.

Partner

10/10

Exceptional

08 Apr 2026

Brian

First off, I would like to preface this by saying, I love staying in this hotel. This a great location, rooms are always good, and the staff is awesome. First room I got had a broken A/C but the person on duty was very helpful in getting me in a new room. Front desk attendant promptly switched me and met me upstairs with a new key.

Self

8/10

Excellent

08 Apr 2026

Kristin Rachael Whitcomb

The room is small but clean and accommodated our stay well. Close to subway which is nice. The only thing is that our room often smelled like seafood around dinner time.

Partner

8/10

Excellent

07 Apr 2026

Adelina

The Hotel had serious Air Conditioning problems during our entire stay. The staff was very attentive to our concerns and I truly appreciate that front desk ( Anaise was excellent!! ) Glad they were able to resolve the issue on our last night!!

Family_with_children

2/10

Poor

07 Apr 2026

Valentina

Upon arriving back to our hotel on Friday night the AC was not working in our room.

6/10

Pleasant

05 Apr 2026

Convenient to the Metro L. Stayed here a few times and encountered broken elevator, broken AC, broken ice machine. Went 2 days with no housekeeping service. Room is fine.

Partner

10/10

Exceptional

01 Apr 2026

Jeffrey

Great time

8/10

Excellent

31 Mar 2026

Jenelle

Very close to the Metro Subway which was nice. I didn't eat at the restaurant so cannot rate that. I didnt use the Fitness area but was told it was available 24 hours a day at no additional charge.
Beds were very firm. 4 extra pillows were available in the room with 2 double beds. An american diner was just outside the building at the corner and a nice coffee shop just a couple blocks away. Overall a pleasant stay.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Richard

Coffee in room was great. Very helpful at the desk. Room was nice.

10/10

Exceptional

26 Mar 2026

Kentea

Didn’t have breakfast or park

Partner

10/10

Exceptional

26 Mar 2026

Todd

Good location, clean and reasonably priced for the location

10/10

Exceptional

22 Mar 2026

Kao Bin

Great location, great staff. Made for a great trip. Thx

Family

6/10

Pleasant

22 Mar 2026

Barney

The staff was friendly and helpful, however, the internet was intermittent and the mattress was very hard. Housekeeping tried their best to accommodate by adding extra comforters, but we both still woke up with back pain. The gym had no towels, sanitizer or tissues. Housekeeping was friendly but didn't speak English - we had use google translate to communicate. not a big deal, just thought you would have to learn to speak the language to work in the US - especially in hospitality.

Family

10/10

Exceptional

19 Mar 2026

Derek

Great room!

10/10

Exceptional

17 Mar 2026

Ahrayah-Wayne

It was convenient for the time

Business Pet

10/10

Exceptional

17 Mar 2026

Ahrayah-Wayne

Cool Spot

Business

10/10

Exceptional

15 Mar 2026

Joshua

The hotel was great so I gave it 5 stars, but you should warn your guests that you are robbing them at the front desk for bottled water. I should have asked how much before having it billed to my room, but $40 for 4 waters for your guest is ridiculous.

6/10

Pleasant

13 Mar 2026

Mira

Very run down and rooms feel stark. Some rugs and art could make it feel cozier.

Family_with_children

8/10

Excellent

12 Mar 2026

Michael

Good location

Self

10/10

Exceptional

10 Mar 2026

Philip

There was an extra $40 per day resort fee charges by the hotel in ADDITION to the supposedely total charges shown by Expedia. Trickery.

6/10

Pleasant

09 Mar 2026

Grant

The bathroom was awsome. The bed however was lacking. The mattress pad was to small and would not stay in place. The blanket was a sheet then duvet then another sheet ontop. The tv had limited shows and was old. Other hotels have netflix or other platforms you can log into tmeporarily.

Partner

8/10

Excellent

06 Mar 2026

Stephanie

Prime location in the heart of Williamsburg. Easy subway access and parking on site

Partner

6/10

Pleasant

06 Mar 2026

Jennifer

The beds were hard and extremely low to the ground. Our room was never cleaned while we were there. We had 4 people in our room and the room was stocked with 3 towels and 2 washcloths. They have the large bottles of “community” soap but do not have the small travel size items. The refrigerator didn’t work. The location was perfect though.

Family_with_children

8/10

Excellent

05 Mar 2026

Matthew

The room was clean and much more narrow than expected. Don't buy parking if you are staying one night, the lot right next door is like $40 for the night. High expectations based on the photos and description, the room itself did not deliver. Room service told me call back in 30 minutes to never answer and I had to doordash. I booked a loft with a \"city view\", I expected the balcony to be cleared of snow for usage. The snow was not cleared and we had a view of a train station. Choose wisely.

Partner

10/10

Exceptional

04 Mar 2026

William

Exceptionally friendly and helpful staff. Rooms are clean with excellent, firm beds and great shower. Very reasonable prices for this quality, in the heart of Williamsburg next to L line with quick and simple access to everything in Manhattan. Couldn’t recommend it more highly

Partner

10/10

Exceptional

04 Mar 2026

Rachel

Wonderful hotel! Very clean, good location, and most of all such a friendly and helpful staff! Definitely will stay there again!

Family

6/10

Pleasant

02 Mar 2026

Weidan

Good breakfast, very slow room cleaning have to call them otherwise they don’t come

8/10

Excellent

02 Mar 2026

Gina

Friendly staff, good location, fantastic food!

10/10

Exceptional

28 Feb 2026

Jenny

It was awesome

8/10

Excellent

26 Feb 2026

Zeneah

Bed could be a lil more comfy

6/10

Pleasant

22 Feb 2026

Tasha

Room was clean. Bed was very very firm. Not comfortable and very low to the ground. The lighting in the rooms is very bright and cold. It’s a fine hotel. The hotel is in a good location though!

Partner

10/10

Exceptional

21 Feb 2026

jennifer

Staff was great, room was nice and cozy!

2/10

Poor

20 Feb 2026

Gerald

The room was filthy with toothpaste stains in the sink, stains on the stables and floors. There were also mold stains on the wall.

Family_with_children