Nova Hotel Brooklyn

10/10

Exceptional

03 Aug 2026

Sastri

Hotel is a easy commute to the city, train is literally a block a way. Hotel was well kept. And staff was excellent addressing to my needs. Ice machine could be a lot better.

10/10

Exceptional

03 Aug 2026

Christopher

Modern, clean, comfortable, walked to Pacha Brooklyn, responsive staff.

2/10

Poor

02 Aug 2026

Holly

Room was dirty, floors had hair balls everywhere. The pull out couch mattress had huge dark stains. The upstairs rug was very dirty. The entire room smelled like THC vap very strong! The bathroom was nice and new. Our dead bolt lock was broken and there was a small gap in the door when shut. The washcloths had stains on them too. Overall very yucky!!

6/10

Pleasant

02 Aug 2026

Dylan

very barebones room but very clean. the shower didn’t work fantastically

10/10

Exceptional

31 Jul 2026

Jennifer

Sam is the best hotel employee I’ve ever encountered. I would stay here again just to see her!

10/10

Exceptional

29 Jul 2026

Pemalyn

The hotel was well located and close to public transportation. The pics of the room are accurate. The space was very well maintained. The staff was very friendly, allowed us a late checkout, and kindly stored our bags for a few hours after we checked out. Special thanks to Sam!

8/10

Excellent

29 Jul 2026

LILA

The gentleman who cleaned the rooms was extremely kind and made sure we had everything we needed. I hope he is being praised by management for his excellent customer service.

The balcony outside our room is a lovely place to spend some time (when it isn't raining).

Location-wise, Nova is steps from the L train, which makes it super easy to get into Manhattan, especially to places like the Whitney Museum, Union Square, and the East Village - without having to change trains!

We didn't get to experience the rooftop deck. We were informed that it is only open on certain days of the week, I believe beginning on Thursday. That didn't affect our stay this time, since the weather was poor, but it would be nice to have access to it for the view, since it is listed as an amenity and I didn't see a notification that it would not be available on a Wednesday.

The only thing that made us a little wary was the fact that anybody could walk in to the hotel at any time - our key cards only got us into our room, rather than the floor, or the building itself. We were a bit nervous about whether the room was properly locked because the mechanism to close the door is a little loose. All the hotel room doors on our floor seemed to be like this though, and we did not have a problem.

Upon checkout, the lady at the front desk held our bags for us in a secure, locked luggage closet, so we could go on an adventure prior to heading to the airport,

All in all, would stay again!

6/10

Pleasant

29 Jul 2026

Linda

I wouldn’t recommend this hotel unless you are in a budget. I got there at 12pm and check-in is at 3pm. They don’t have early check-in but can hold your luggage if needed to be or you can wait at the lobby. I checked in and got to my room. First of all, the room smelled weird. There were flies everywhere and outdoor bugs from the balcony. The walls are dirty and the bed makes so much noises. It looks like the cleaning person didn’t sweep/vacuum the floor. They don’t have a hair dryer. At night, the train would pass by which was loud.

10/10

Exceptional

29 Jul 2026

Rawle

Was a great stay

Partner

10/10

Exceptional

28 Jul 2026

Cristen

Sam at the front desk is fantastic. Helpful and made stay easy!

2/10

Poor

27 Jul 2026

Elyus

Lo peor

2/10

Poor

27 Jul 2026

Jason

This hotel appears new yet everything in it is incredibly cheap. They would make IKEA furniture seem nice. One of the drawers in my room was actually screwed shut because they was completely falling apart despite the fact that the place was new the base of the beds was an inexpensive metal one that moved around. It was impossible for to keep it in one place the Walsworth then there's no coffee pot in your room and you might enjoy your balcony overlooking a cement, manufacturer and steel yard.

8/10

Excellent

25 Jul 2026

Jacob

Clean room with an easy check in. No remote for TV in the room. Roof access was locked the whole time I was there. Good spot to stay close to coffee shops and subway.

10/10

Exceptional

24 Jul 2026

Meagen

Stayed for elrow nyc at Pacha New York. Great hotel! Very affordable and its only a 10 minute walk to the club. Highly recommend for a Pacha New York weekend stay.

10/10

Exceptional

24 Jul 2026

John

Love staying at the Nova Brooklyn. Sam is very helpful and pleasant at the front desk. Will be staying there again!

2/10

Poor

23 Jul 2026

Lisa

Terrible experience. My plane was diverted to Dulles due to a storm at jfk. I tried repeatedly to call and reach someone to tell them I’d be delayed. I tried from 10 pm to 9 am the following day and no one picked up. When someone finally answered the next morning, the said my room had been given away and i lost my 4 day booking that I had paid for in advance. I asked for a refund and it was declined and the staff treated me like I was annoying instead of with any sympathy. I had to pay for another hotel. It was very disappointing. I was also disappointed that management never followed up and called me back.

8/10

Excellent

23 Jul 2026

Joseph

Great experience. Plenty of parking around the hotel. HOtel was spacious and overall clean. Could be a tad bit cleaner for my liking but wasn't bad. In good shape and well maintained. Was quiet and no road noise. Little bit off beaten path but good loc to venues,restaurants. WOuld stay again

8/10

Excellent

22 Jul 2026

Jared

OK, let me start out by saying this is the cheapest “NICE” hotel in the area.. it’s a nice spot if you wanna go between Brooklyn and Manhattan (which is what me and my friend did- we’re also coming back here in November for a concert in Brooklyn) a 10 minute walk to the subway, which didn’t even matter because we were grabbing some breakfast on the way (Kelloggs diner a must for cheap bfast) honestly, you can’t expect a five star experience out of places like this.. but it’s also not a fleabag “motel” a little rough around the edges, need some obvious maintenance, but nothing major.. very hot water and a big shower, which was nice. Can’t really ask for much more. It’s not like you’re gonna spend the whole time in their own room. It was clean enough to sleep in… not spotless, clean enough to sleep in though, I’m just used to some horrible motels from my “crazy day” but I liked it- (I heard an older couple complaining at the front desk about it being dirty.) to them it probably was to me. It was totally fine.. My friend is kind of like a Germophobe- if it was really that bad he would’ve said let’s get another room.. the staff were helpful whenever we needed new linens or towels. run by a very nice Indian family.. me and my friend are very well traveled, so it was kind of like they just gave me your card and it was up to you to find the room we got lost almost in the laundry room lol. But you’re in Bklyn and you’re 20 min from manhattan.. most important is a hospitable host

2/10

Poor

22 Jul 2026

Lisa

Terrible experience. My plane was diverted to Dulles due to a storm at jfk. I tried repeatedly to call and reach someone to tell them I’d be delayed. I tried from 10 pm to 9 am the following day and no one picked up. When someone finally answered the next morning, the said my room had been given away and i lost my 4 day booking that I had paid for in advance. I asked for a refund and it was declined and the staff treated me like I was annoying instead of with any sympathy. I had to pay for another hotel. It was very disappointing. I was also disappointed that management never followed up and called me back.

10/10

Exceptional

21 Jul 2026

Carl

Lovely clean hotel in a great location. Sam was extremely helpful on reception with my booking, arranging late check-out, luggage storage. Very professional.

Self

4/10

Poor

21 Jul 2026

Dawn

I would like to share my experience with you in hopes to be compensated for the extreme inconvenience. My reservation was for Thursday June 18. I arrived in New York at 6am so I called the hotel to request an early check in. The receptionist said it will be $80 cash to check in early and that a room may be available around 10am. I was able to check in a little after 10am by paying the $80 fee.
Upon checking into the room, I noticed the room temperature was warm, I looked at the thermostat, it read an error message but I didn’t worry about it because I was leaving out. Later when I arrive back at the room, I notified the front desk that my ac was not working l, the receptionist said she would send one up to fix it. Someone came up and deemed the ac unable to be fixed at the moment so man gave me a key to move to a room on the second floor. I moved to the room and immediately noticed a couple small flies but I was tired so I didn’t complain, I just laid down to rest. About 10 mins after laying down, I heard a sound that sounded like someone was trying to enter my room with a key. I got up from the bed to open the door and a couple was there using a key to enter the room. If I had not used the security lock, they would have walked right in, which could have been a very dangerous situation. They said they had just been given the key from the front desk and then they left and I assume went back to the front desk.

Friends

8/10

Excellent

20 Jul 2026

Jade

Clean room, nice balcony. Super nice staff.

2/10

Poor

20 Jul 2026

Aashiv

We got the parking available option and the main reason of us booking the hotel was that. Later when asked staff to help they never did. Instead they said we cannot do anything and cannot even ask manager or would not even let them know.
Never visiting again

Friends_and_family Family

4/10

Poor

19 Jul 2026

Andrew

This Is a 2 star hotel.

Self

2/10

Poor

18 Jul 2026

Cynthia

As soon as I got in my room I walked into a 86 degree room. Which felt like hell considering it was already almost 100 outside. I gave it 10 minutes to cool and it did not budge, I told front desk they said someone would come. I waited another 15 minutes and had to ask front desk again. When maintenance finally showed they thought a portable ac was the answer... immediately no. I asked to be moved and was told no. I contacted the hotels.com to help and only then did they change me. In the second room however it had a broken toilet seat and a missing TV control and the front door wouldn't close on its own. Now I knew what I was getting and I wasn't expecting a 5 star hotel but at minimum the basics should be there. Honestly just skip as soon as you walk in you realize what you got yourself into.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Rohan

The balcony had a great view

Self

10/10

Exceptional

15 Jul 2026

fornati

Great customer service to accommodate my situation. Thank you

Self

4/10

Poor

15 Jul 2026

Victoria

balcony was dirty, and air conditioner did not work in the room. I left at midnight because i could not sleep

Partner

2/10

Poor

15 Jul 2026

Kerry

Wasn't able to enjoy my stay cops were called and was kicked out before 12am I want a full refund

Partner

4/10

Poor

14 Jul 2026

Ebony

This was my second stay at this hotel, and unfortunately I had another disappointing experience. On my first visit, I had to switch rooms multiple times due to a bad smell and a broken AC. This time, the room also had an unpleasant odor, so I decided not to stay. The location is great and the staff is friendly, but the rooms need updating, especially the flimsy doors.

10/10

Exceptional

13 Jul 2026

Danielle

Very clean, staff respectful, excellent service. Rooftop chill, beautiful vibe. Will be back again!!!!!

Family

8/10

Excellent

13 Jul 2026

Philip

Nova Hotel Brooklyn was a very convenient hotel for my wife and me as we were attending a show in Brooklyn under the K Bridge. It was a short Uber ride away. The hotel was clean and had a cool rooftop with a nice view and bar. The surrounding area doesn't have much (very industrial), but we felt safe regardless. We were lucky to get street parking, but if not, they partnered with a garage a block away. There was a barking dog in the room next to us; however, we only heard it for a little while until the owner came back. Overall, the hotel was good for the one-night stay we needed.

Partner

10/10

Exceptional

13 Jul 2026

Dominic

Amazing prices, with super friendly staff they Have the rooftop bar which was absolutely stunning and welcoming, overall , the room was very nice and clean with a personal balcony of our own 10/10 recommend staying here again.

Partner

2/10

Poor

13 Jul 2026

Andrew

Does not match the photos online.
Building just open for anyone to come inside.
Our first room had no way to lock it from the inside.
Bed was so hard.
Our room looked like it had a “light cleaning”.

Friends_and_family Friends

2/10

Poor

12 Jul 2026

Bency

I would never have booked this place. The neighborhood is terrible and the hotel is not well maintained. Pets barking with hair everywhere in the room.

Self

6/10

Pleasant

12 Jul 2026

Yimei

不

Partner

2/10

Poor

12 Jul 2026

Shawnnie

Room had gnats in the bathroom we couldn’t take a shower! We had to get another room. Floors were dirty not a clean hotel. Very disappointed will never booked here again.

Partner

10/10

Exceptional

12 Jul 2026

cassandra

great hotel! my bf and i came because we were going to pacha opening weekend and loved it! so close to train stations and very clean

Partner

8/10

Excellent

11 Jul 2026

Vivien

.

Partner

10/10

Exceptional

11 Jul 2026

Monte

10/10

Self

8/10

Excellent

09 Jul 2026

Anthony

📌 Last-Minute Gem with Stunning Skyline Views!

We booked Hotel Nova last minute due to a schedule change and were pleasantly surprised! As a 14-year former resident of Bed-Stuy and Williamsburg, my partner felt completely comfortable and content here. The local business development and gentrification are doing amazing things for the community.

**What we loved:**

* **The Location:** Nestled on walkable, tree-lined streets right across from the Netflix studio. Transit is a breeze—you can easily access both the L and J trains for incredible connectivity.
* **The Room & View:** Spacious, beautiful bathroom, and a great industrial-chic decor. The balcony views of the NYC skyline were absolutely stunning.
* **The Rooftop Bar:** A fantastic, welcome amenity! It creates a little ambient noise if you are on your balcony, but it’s worth it for the vibe.

**One minor critique:**
We experienced some hallway noise. It seems to be a newer hotel or recent renovation, and they haven't installed a door seal around the unit yet, so sound travels easily when other guests pass by.

**Verdict:**
Despite the minor noise issue, we had a wonderful stay. We will definitely be booking again soon. Great job, Hotel Nova!

Partner

8/10

Excellent

09 Jul 2026

Simon

Good location and price, can be a bit noisy and the aromatherapy is bit much.

8/10

Excellent

09 Jul 2026

John

Staff is excellent. Patio on 5th is great.

Friends

4/10

Poor

08 Jul 2026

Corey

A lot of flying bugs in the hallways.

10/10

Exceptional

07 Jul 2026

Darnash

So clean, everything was nice. Close to a few things. Rooftop was nice. Next time I wanna try the room with the balcony

Self

10/10

Exceptional

06 Jul 2026

John

The air conditioning wasn’t working at all

Self

10/10

Exceptional

06 Jul 2026

Randi

This hotel was perfect very affordable. Staff was friendly and helpful. They are still under construction, but it did not interfere with our stay. And it looks like it's going to be beautiful when its finished, \"Would definitely stay here again

6/10

Pleasant

05 Jul 2026

Cynthia

Our room had an excellent view of the fireworks on the 4th of July! We found an excellent place for breakfast called Ange Noir, just 4 or 5 blocks away. There was plenty of free on street parking and a subway stop nearby.

Partner

10/10

Exceptional

05 Jul 2026

Harry

Good

Partner

2/10

Poor

05 Jul 2026

Dexter

Fridge/ac wasnt working,switched to a different room and still not much difference

2/10

Poor

04 Jul 2026

James

The hotel was so bad I didn't even stay there and did not get a full refund

Self

10/10

Exceptional

02 Jul 2026

Tali

👍

4/10

Poor

02 Jul 2026

Arlene

We stayed for 4 nights, the only positive to mention is that the bed up on the loft was comfortable and it was close to the subway. There were unfortunately so many more negatives to mention. Our room constantly smelled of cigarette or weed smoke from a nearby guest? It seems like they have renovated with cheap contractors or DIY themselves. Faucets were loose, grout was messy and moldy, shower leaked, desk on the wall was falling off, and lights were not properly installed. The couch downstairs was heavily stained but we asked for extra sheets to cover it all up. We put up with it and made do since we were only there to sleep. But if you want a place to come back to relax this isn’t it.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Rheid

Looks nice in pictures but the room was kinda messy. Door handle hanging on by a thread.

Self

10/10

Exceptional

01 Jul 2026

Roberta

The staff was super friendly and accommodating! It was located right in the middle of the bushwick scene. Looks industrial on the outside but the room was super cute w floor to ceiling windows.

Self

2/10

Poor

01 Jul 2026

Veronica

When I checked in the lock for my door would not lock from the inside is a very unsafe place very dirty and it smells like a mold. I was done given another room with the same issue. The lock would not work. I asked for a refund and I’m still waiting for a refund this place should be shut down.

Self

10/10

Exceptional

01 Jul 2026

Kenia

Me encantó muchas cosas que mejorar pero veo que ellos están trabajando en eso muy buena vista desde mi habitación las camas muy cómodas y limpias sin dudar regresaría .

Partner

4/10

Poor

30 Jun 2026

Vanessa

Unprofessional staff and management

Self

8/10

Excellent

28 Jun 2026

Kierstin

It’s definitely a budget hotel, photos provided are a little misleading. The good things about it are the private balconies in the rooms, the train station is only a block away, and they don’t charge a deposit upon check in. The hotel and room itself were clean but I would rate it 6/10. Toilet seat was lose, bathroom door may have needed some oil to open and close properly. Lobby seemed out of date and I had no interest in seeing the bar. They at least stop the bar music by 10pm which is good (my room was right next to the bar so it was LOUD). I’d say if you need a cheap place to stay and only plan on using the room to sleep/shower, it does the job.

Partner

8/10

Excellent

27 Jun 2026

Nicole

If you arrive late at night and you have bags make sure you call the hotel so they can turn on the elevator from the street level . The hotel offers complimentary coffee and water .

4/10

Poor

27 Jun 2026

Jennifer

Drawers were broken, multiple doors with no handles, smelled weird throughout the building.

Family

8/10

Excellent

26 Jun 2026

Craig

The location was great for where I needed to be. The hotel was clean and the bathroom was quite big. Nice stay.

Self

6/10

Pleasant

25 Jun 2026

aman

The hotel room was very nice and clean and staff was mostly friendly. The elevators had a smell to them kind of like weed which wasnt pleasant at all but bareable as it was mainly from the elevators only.

The one bad part from my event trip which left a sour taste was the staff told me I could park on the street infront of the hotel and it wouldnt be an issue. That very night I got a ticket for 65USD which I'd love to be reimbursed for if possible. I just didnt see the staff member that told me this the next 2 nights of my stay so couldn't confront him. I did end up parking at the paid parking the next 2 nights of my stay so I could avoid anymore tickets.

Subway station is very close and easily connects to downtown Manhattan.

Minus the parking ticket issue, it was a pretty average hotel to stay at if you're looking for something affordable and not too far from the city.

Partner

6/10

Pleasant

24 Jun 2026

Jennifer

Location and lobby area were good. However my room stunk like cigarettes. I didn’t bother saying anything to the front desk…based on other reviews there were many complaining about cigarette smell so I figured even if I switched it would probably still smell.
Then upon getting into bed the entire bedding and sheets also stunk like cigarettes. So I slept in a cigarette smoke covered bed all night. It was gross. I don’t know if it’s from people smoking in the room, or whoever washed the linens , or where they are stored has smoking around it. But- all of the sheets were saturated in cigarette smoke. Won’t stay here again.

Self

6/10

Pleasant

22 Jun 2026

Heins

Stains in the mirrors and flies in the room. Need better towels they are small. Shower pipes make a horrible noise that does not allow you sleep through someone showering the noise begins shortly after you move the lever to hot. Pictures provided of the damaged ceiling of bathroom. House keeping needs to check the rooms and clean properly. The balcony is useful and smart tv.

Partner

10/10

Exceptional

22 Jun 2026

Calvin

It was a great stay, very comfortable and tidy

Partner

4/10

Poor

21 Jun 2026

Deanna

I reserved the royal loft which was in the basement, there was no phone in the room to contact the front desk, only one remote control to operate 2 tvs, the top floor of the loft was so low my husband injured his head on the smoke detector that was on the ceiling.

10/10

Exceptional

21 Jun 2026

Jennifer Lynn

Def would stay here again makes you feel like you are in an apt more than hotel.

Self

10/10

Exceptional

21 Jun 2026

Lorena

⭐⭐⭐⭐⭐ Highly recommended.
New hotel, modern design, friendly staff, and exceptionally clean. The location is excellent, and the price is one of the biggest highlights—especially considering everything the hotel offers. It provides outstanding value for money and is truly worth it. I hope they keep it this way, as it is a fantastic option for staying in New York.

The spacious room balconies offer beautiful views, and the rooftop bar is absolutely wonderful, making the overall experience even more enjoyable.

Friends

4/10

Poor

21 Jun 2026

Adam

We stayed here due to the location proximity to a wedding we were attending. Due to the World Cup prices were higher everywhere and this was the most economical. So if you’re trying to stay somewhere cheap and close to what you’re doing, it’s good for that.

Outside of that, it’s not somewhere I would ever stay again. The rooms are dirty (stains on pillows, white flakes of something everywhere, grimy showers) and the area is noisy. I think it may have been the train yards near by but we heard loud booms through our first night until 1am. It’s just one of those places where you can tell there is no extra effort of care for the facilities or guests. So I would avoid if you can.

Partner

6/10

Pleasant

20 Jun 2026

Heidi

Fair, suited our needs for one night for location. The area and hotel are noisy. You could hear street sounds and people in the hotel easily despite thick panes glass. It’s modern but felt generally dirty except for bed area.
It should not be so highly priced.

Partner

10/10

Exceptional

18 Jun 2026

Ciera

Sona best front desk she explained everything clearly and lmk what they offer and she is very sweet . Also I booked last minute very late and she upgraded my stay she is so nice . Book with them

Partner

8/10

Excellent

17 Jun 2026

Barbara

I was coming off a long train ride so I probably would have given it a better rating if I wasn’t so tired. I had some questions about the area but I couldn’t understand the hotel clerk’s answers. Maybe mostly me. But do your homework before you get there.

Self

10/10

Exceptional

17 Jun 2026

Deda

The staff was so helpful and would help me bring my bags up to my room and bring them down to my car when I left. A lot of hotels I’ve stayed in Brooklyn don’t do that.

Pet

8/10

Excellent

16 Jun 2026

Kevin

The gym was by far the best part!

Business

8/10

Excellent

16 Jun 2026

Arianna I

Stayed here for the weekend for the Knicks Finals and the Puerto Rican Day Parade after unfortunately having to leave our first hotel because it wasn’t what we expected. This hotel truly came through for us when we needed it most.

Although they’re still putting some final touches on the property with minor renovations, we didn’t hear any construction noise during our stay. The room was clean, quiet, and included convenient amenities like complimentary bottled water, a mini fridge, and a microwave.
We also had a balcony. The view wasn’t anything spectacular, but it overlooked the street where we parked our car, which gave us some peace of mind. Street parking was easy to find, and since parking is free on weekends, it worked out perfectly for our trip. The L train is also just a short walk,so we never had to move our car once.
The only reason I’m giving 4 stars instead of 5 is because there’s no real breakfast area. They have a small coffee station with a few seats, but I was hoping for a bit more. It wasn’t a huge issue, just something to keep in mind if breakfast is important to you. They also have a gym, which I didn’t get a chance to use, but it looked nice.
The highlight of our stay was definitely the rooftop. It’s on the smaller side, but it’s beautiful, with great views of the city, a bar, and TVs. We were able to watch the Knicks Finals there without dealing with the packed sports bars. Instead, we got to celebrate with other hotel guests in a much more relaxed state.

Partner

10/10

Exceptional

16 Jun 2026

Debora

I’ll stay again for sure

Self

2/10

Poor

15 Jun 2026

Vivien

I was disappointed with my stay at this hotel. The refrigerator in our room was not working, and although I reported the issue to the staff, nothing was done to resolve it during our stay. I was also looking forward to using the hotel amenities, but everything was closed due to “rain conditions” even though it wasn’t even drizzling outside. It was frustrating because we paid for a hotel experience that included these amenities and were unable to enjoy them. Overall, the lack of responsiveness and poor communication made our stay less enjoyable than expected.

Self

6/10

Pleasant

15 Jun 2026

Jennifer

Adequate hotel. Lots of renovations going on so it was hard to access many things.

Partner

8/10

Excellent

14 Jun 2026

Thida

#1 = Need to hide all un finished stuffs
#2 = Clean front door glass
#3 = SHOULD NOT put FLOOR TOWEL on to SHOWER TOWEL RACK

Self

4/10

Poor

14 Jun 2026

samantha

Says there’s garage parking and there isn’t. You have to walk a few blocks away to a tiny parking lot that they don’t even own. They also said they have a “cafe” and the cafe is literally a table with a coffee machine in it. Entrance was dirty and seemed a like part were still under construction with stuff pulled in corners. Rooms were overall nice but I walked in and the heat was on when it’s 90 outside!

Self

8/10

Excellent

13 Jun 2026

Nana

Convenient to the city. Convenient price for the amenities.

4/10

Poor

12 Jun 2026

Derek

The shower in my room took nearly 10 minutes to get warm. On the day I checked in, I noticed the issue and reported it to the front desk. Later, I was told it had been fixed, but when I returned to my room, it clearly had not.

A staff member eventually came to the room to check it. They ran the shower for 5–6 minutes before the water finally started to warm up. However, this was after I had already run it for 4–5 minutes myself before going back to the front desk to complain. To make matters worse, the water continued getting hotter the longer it ran, so I constantly had to adjust the temperature to avoid it being either too cold or scalding hot. They did not change my room and I was there for 2 days.

At checkout, I was asked about my stay. I explained that it had not been great because of this issue and the way it was handled. The front desk agent simply responded, \"Oh, okay. Have a nice day.\"

Between the shower problem, the lack of concern from the staff, and the extensive renovations taking place in the main lobby during my stay, I was shocked by how much this hotel charged. Based on my experience, I would not recommend staying here.

Self

10/10

Exceptional

11 Jun 2026

Marlene

Everything was good from staff to Everything else 😌

Self

6/10

Pleasant

11 Jun 2026

Jacquelyn

Big yikes - more of a hostel than i was prepared for. That might be on me though. Everything smelled like smoke - both kinds. The elevator from the front door to the lobby was broken for most of my stay.

Self

2/10

Poor

10 Jun 2026

Lachandra

Room smelled of smoke, mattress was uncomfortable and caved in middle. Room was very small, bathroom door entirely to heavy, requires more force than entrance door to room.

Partner

6/10

Pleasant

10 Jun 2026

SAMUEL J

The TV had no options to stream the normal services, particularly Prime. The issue was regardless of whether I logged into my personal account or not, there was something wrong with the software on the TV. I asked for it to be fixed three separate times and it never got done. Unfortunately, the service is getting worse at this hotel.

Self

10/10

Exceptional

08 Jun 2026

Genese

Clean hotel, great for a short stay. We were allowed to take pictures for my Son. His prom was nearby.

Family_with_children

8/10

Excellent

08 Jun 2026

Ellen

The hotel seemed pretty new and the staff was very pleasant, but they were undergoing renovations in the lobby so accessing the lobby was challenging, and elevator didn't work. The room was clean however, the hotel should really consider a new contractor to do the renovation work. The bathroom had terrible tilework and caulking especially around the sink, it was plastered and not finished and the toilet was moving around. Looked good, but don't look too close. Expected better finishes for the room price.

Self

2/10

Poor

07 Jun 2026

Jessica

Dirty. Super dirty. Shower rattled the entire shower a s never got hot water

Self

10/10

Exceptional

06 Jun 2026

Aisha

Went to New York for a 24hr staycation with my Bea. And we found this Hidden gem

6/10

Pleasant

06 Jun 2026

Christina

Decent room, staff was pleasant however there were flies everywhere most likely because of the construction going on. The room itself was clean and the tv has roku so you can watch netflix if you wanted.

Partner

6/10

Pleasant

06 Jun 2026

Aubrée Nachelle

Nova hotel is a clean bed

10/10

Exceptional

05 Jun 2026

Richard

The train is 2 blocks away.
Room was clean.
Our balcony was huge!!!

Partner

6/10

Pleasant

04 Jun 2026

Amanda

It was a little off the beaten path which wasn’t too terrible. But there is a large construction site next door that was a little loud. Also the walls are kind of thin. They are in the middle of a renovation though so I had to give them grace. The staff was friendly and the room was clean, if a little small. Very close to a subway station too which was nice. Overall not too bad.

Self

10/10

Exceptional

02 Jun 2026

Nelcy Dolores

Clean rooms, great view, and near many restaurant options. Would absolutely recommend. Keeping this hotel in my radar next time I visit NY.

Self

8/10

Excellent

02 Jun 2026

Gary

I really appreciated the promptness of the staff in responding to any requests we had during our stay (e.g., the TV was not functioning properly when we arrived - changed out later that morning within minutes). We did have an issue with other guests smoking, most likely within their rooms, because it could be smelled in the hallway and our room to some degree. This was abated, even for a short while, after staff addressed the issue with those responsible. Overall, my wife and I enjoyed our stay and will hopefully book another stay in the future when we visit the NY area again.

Family

8/10

Excellent

01 Jun 2026

John

G

Self

10/10

Exceptional

01 Jun 2026

Anthoine

Enjoyed our stay

Partner

10/10

Exceptional

01 Jun 2026

Cody

Perfect for the price, good location close to the L train.

Self