Surface Inn Brooklyn

6/10

Pleasant

30 Jan 2023

Georgia

I drove 4 hrs to the hotel for them to cancel my reservations with out calling to ask if i was comming and when i arrived he wanted me to sleep in my car and check in next day at 3 pm

Business_and_leisure Self

2/10

Poor

29 Jan 2023

Megan

Horrible

8/10

Excellent

09 Jan 2023

Verified traveler

Review for me is a 3

They can do a little better than what it is, people running in and out, and they were noisy as hell, the ice machine was broken, you had to pick out your own ice,, but the place and rooms were cleaned. That’s about all.

2/10

Poor

09 Dec 2022

Nadia

There was no showerhead in the bathroom!!!!!! And the water in the shower didn't get hot!!!! In December I had to take a cool shower with water just spitting at me from the wall. Very disappointed,then was told no room available to switch. Other than that the room was super clean, smelled good bed and sheets comfortable. I would go back but will check room 1st before accepting it.

Leisure Self

4/10

Poor

05 Dec 2022

Verified traveler

No hot water available for shower in the morning . Called front desk. Was told it may or may not be available later in the day.

Partner

6/10

Pleasant

01 Dec 2022

ANITRA

It was cozy, quiet

Leisure Partner

6/10

Pleasant

08 Nov 2022

Juan

For me it was convinient.

Business Self

6/10

Pleasant

24 Oct 2022

Nicolas

It’s fine. Room had no soap and they were a little weird about my name because I’m trans. Other than that it’s ok

2/10

Poor

22 Oct 2022

Kara

Horrible stay Booking mixed up messed up several times by hotel staff they joke and laughed like it was funny they accidentally gave me a refund then took it back the next take the make up for there mistake no microwave or breakfast
Worst place I’ve ever stayed for 3 days reservation online doesn’t even matter to these people at all they giving me a head ache and anxiety I felt mistreated, profiled and unlawful wrong. They even swiped my card so many time until they loved my card I could use it. Worst customer service me and my gf ever had

Partner

6/10

Pleasant

21 Oct 2022

Maged

There is nothing unique. And there is no closet in room.

Self

4/10

Poor

19 Oct 2022

Emil

The place is ok but there is no privacy you can hear what is next door and the room has no closet
No cups, plates or forks
And the area is really bad area (not safe )

Business Self

10/10

Exceptional

13 Oct 2022

Ayana

It was a good place just no microwave

Business Partner

2/10

Poor

03 Oct 2022

MURAT

Although it was shown as available on orbitz, the guy at the fromt desk was incredibly rude and did not let me check in. He told me my reservation was for another day (completely wrong) and then told me that there is no vacancy. There was two other customers who booked through other apps abd were told the same thing. It was 3 AM in the morning at a sketchy neighborhood

Leisure Self

6/10

Pleasant

02 Oct 2022

Christel

Smoky smell in 1st room in a non smoking hotel, icemaker didn't work, unfriendly staff!

Leisure Partner

2/10

Poor

02 Oct 2022

kenneth

Roaches in room and a smell

8/10

Excellent

29 Sep 2022

Amr

The hotel was ok it’s good for staying overnight for very good price

Business Self

2/10

Poor

23 Sep 2022

Jason

Roaches.

8/10

Excellent

21 Sep 2022

Glencer

the hotel is in good condition, clean, they attend you at any time, the only thing is that the surrounding area is a bit dark

Leisure Partner

8/10

Excellent

20 Sep 2022

Norshan

It served it purpose, nothing to complain about.

10/10

Exceptional

14 Sep 2022

Christopher

Price was good

Leisure Self

2/10

Poor

14 Sep 2022

alexis

Do not stay!!

They were filthy!!!! Had bed bugs!!! Smelled like the train!!

Friends_and_family Family

2/10

Poor

12 Sep 2022

ARIANA

My initial room had roaches in it. I had asked to be switched into another room the following morning and the new room I had disinfected with my lysol wipes and everything was dirty.

There were marks of dead bugs on the walls. There wasnt a cover for the peephole. My water went cold very quickly. There was no ice machine.

In the first room, there was no full body mirror or iron or iron board. In my second room, which was the same exact type had those items in it.

When I first asked to be swapped, the front end tried to swap me into the room right next to the one I was staying in. I was in 303, I was told 302 is my new room.

Wifi was also in and out. Especially when it started raining. Not all of the outlets worked.

Business_and_leisure Self

10/10

Exceptional

11 Sep 2022

Luis

The fitted our needs for our trip. The area is a bit sketchy

Leisure Partner

6/10

Pleasant

28 Aug 2022

Tarniqua

Property should not be listed as hotel more of an motel

Business_and_leisure Self

2/10

Poor

22 Aug 2022

Verified traveler

Disappointed

Roaches and I was disappointed

Self

6/10

Pleasant

27 Jul 2022

Carisa

Only thing i was upset about is the refrigerator didnt work.

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2022

Justin

Really good

6/10

Pleasant

04 Jun 2022

Juliana

The hotel was Ok, the room has just what you need and the bed is comfortable. It surprised me that they do not clean your room during your stay, don’t make the bed, don’t clean the bathroom or replace the towels. Even though they have a strict “no smoking” policy, it all smells like cigarette.

Leisure Self

6/10

Pleasant

02 Jun 2022

Carlos

The place is nice and clean the staff is very friendly, the building itself is new and rooms are good very close to public transportation, the only problem is the neighborhood is sketchy. If you are up to it you will enjoy it.

Leisure Partner

6/10

Pleasant

30 May 2022

Chris

Room dirty. No microwave, mini fridge… didn’t feel safe. Seems as if the room door we were in was kicked down at one point.. door didn’t shut properly… key badge to get into room was broken …very noisy all night.
Would not stay again

Leisure Partner

8/10

Excellent

22 May 2022

Varadarajan

The fish outlet next door played blaring music till 10.00pm. Hot water mixer in shower area did not work in 706

Leisure Family

2/10

Poor

15 May 2022

Amanda

It was awful. Bad area and the room was disgusting

Leisure Friends

2/10

Poor

15 May 2022

Carl

Most likely never again.

First and foremost right from the gates three days prior I was having issues trying to get in touch with the hotel that I made the booking but due to an error on hotels.com website phone number went to a fax machine. I had to wait almost 3 hours just to get the information of the telephone number and requested for a supervisor to contact me back which never happened. The first agent from customer service I spoke with gave me a wrong number for the hotel so I had to call back again and then the second agent was very very plight helpful and also giving me a $25 coupon to use but when I went to go use it at my check-in the coupon is only good for pre bookings. Which I had asked a couple of times if I was able to use it during my check-in as I arrived to the hotel I was concerned about safety with people selling drugs on a corner and approaching me without reason. Then when getting into the hotel there was nothing stated that there was a so I had to contact a friend to send money. When I arrived into the room the room is in Fair order clean but it does have it infestation of either bed bugs or cockroaches. Other than that's the room is maintained well. The other guest in the hotel were a little loud but manageable but then there was a week of cannabis smell coming out of the bathroom. Overall I probably will not come back to this hotel and I'm still waiting from the phone call from the hotels.com supervisor.

Business

4/10

Poor

13 May 2022

IRVING

DONT GO

It is in a very bad neighborhood and no trains were running at the hour!

Business

10/10

Exceptional

13 May 2022

janice

I loooove this hotel. Everything was amazing

Leisure

8/10

Excellent

06 May 2022

Donna

clean rooms The young woman at the front desk was very courteous exceptionally nice my room did not have a fridge she had one sent up to my room. I would recommend a stay at surface inn👍

Business_and_leisure Self

8/10

Excellent

04 May 2022

Oriana

Property was better than I expected, but the area around was seem really unsafe.

Business Self

10/10

Exceptional

30 Apr 2022

Tamia

It Was Amazing !!!

Friends_and_family Family

8/10

Excellent

29 Apr 2022

Donna

Gain

My stay was ok

Business Self

2/10

Poor

25 Apr 2022

JANATHAN

Roaches

Leisure Self

8/10

Excellent

25 Apr 2022

Melissa

Fairly okay for low budget but was safe.

Business_and_leisure Self

4/10

Poor

19 Apr 2022

LEONA

Not what I thought

Friends_and_family Family

2/10

Poor

11 Apr 2022

Ana

My reservation was not found wasted alot of time cost me double in Uber to be relocated and charged a fee at the new hotel for checkin out a little later when I checked in at 2 am because you guys lost my reservation at my original location

Leisure Partner

8/10

Excellent

28 Mar 2022

Lemel

I like that the property and rooms was clean.
I didn’t like that you can access the property and elevators without a room card.

Leisure Partner

8/10

Excellent

26 Mar 2022

LAMMELL

Ok

6/10

Pleasant

22 Mar 2022

sulaiman

Tacky hotel

Not so good experience. Myself and other customers had to wait about 5minutes before we can find the front desk staff. The mattress wasn't very comfortable, no hot water from bathtubs faucet, cracked floor, very small room.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2022

Breanndra

The hotel itself is very nice for the location. The receptionist is very friendly and helpful. The only downside is the tv, Wi-Fi is included but bring your own service. Netflix, Hulu, YouTube, not included on the smart TV.

8/10

Excellent

15 Mar 2022

Verified traveler

Great stay for the price..

Partner

8/10

Excellent

13 Feb 2022

Tanisha

I've been saying here for about a month on and off due to living situation the staff makes it easy for me to come back thanks so much

Business_and_leisure Self

2/10

Poor

06 Feb 2022

Allison

The smells of weed is so strong and it was so noisy. Just a horrible experience.

Leisure Self

10/10

Exceptional

30 Jan 2022

Rabeya

Nice

2/10

Poor

25 Jan 2022

Shanel

Bad! Just bad!! Do not stay here unless you are literally dead broke with no other option. The pictures don’t look anything like the reality. The neighborhood is ghetto. The “hotel” is run-down. The man who was the “concierge” when I checked in was so unbelievably rude for no reason. The sheets were dirty. There were cracks in the walls and floors. There was no hot water in the bathtub. Literally the worst place I’ve ever stayed in my life.

Business Partner

2/10

Poor

24 Jan 2022

Qasif

I never got to check in with my Expedia reservations yet I was charged.

Leisure Self

6/10

Pleasant

24 Jan 2022

Dominic

There was no Microwave to warm food in the hotel room! There was no closet or hangers to hang my clothes on!

Self

2/10

Poor

23 Jan 2022

Dondi

Unsafe

Business_and_leisure

8/10

Excellent

14 Jan 2022

Shuwanah

For an overnight there was no microwave and the bedside lamps shocks

4/10

Poor

10 Jan 2022

Rita

This was by far the worst Hotel ever.Their fridge did not work.The had no restock of toilet paper.People were smoking in the room next door and it came through a crack in my room,mind you this is supposed to be a smoke free place.They had plastic covering their smoke detector so smoke could not be detected.The first room i went to the door did not lock,I has to change it and the other one was no better.Do not go here,wait for a better deal in a different hotel.I will never recommend here.The worst and that's no exaggeration.

Leisure Self

10/10

Exceptional

04 Jan 2022

Jamilla

I stay Here all the time not the best but definitely not dirty and the staff is cool

Leisure Friends

4/10

Poor

22 Dec 2021

RALPH

Did not know of $100 security fee before booking reservations. Room was tiny, no desk space or area to stir clothes.Did not receive security fee when checking out was told fee would be returned to my debit car in about three days. Was not pleased with this tacit.

Leisure Self

8/10

Excellent

16 Dec 2021

Riich

Nice

4/10

Poor

14 Dec 2021

Verified traveler

I don't go there anymore.

The door of the bathroom was broken, the room smells a cigarette all the time and they don't do house keeping to the room.

Partner

4/10

Poor

09 Dec 2021

Yasira

They don’t give me back my 50 dollar back for secure I’m steel waiting

8/10

Excellent

05 Dec 2021

Verified traveler

They had an awesome Staff very nice & attentive. But, my room itself wasn’t all the way up to par. Saw one too many roaches and water bugs. House keeping could have done a better job with cleaning certain spots within the door and walls. Other than that, I can say that my short at stay was ok.

Business

2/10

Poor

05 Dec 2021

Ekaterina

Location is unsafe with strange criowd in front of hotel. Bugs on floor. Hot water barely working. Furniture beat up. Internet very slow / hardly working. Noisy inside hotel and outside

Leisure Partner

4/10

Poor

29 Nov 2021

Kris

room was nice; staff was fine. i had no hot water in the shower which they did not fix. no toilet paper which they didn't replenish i told them all this before i went out for the night and they did nothing.

Leisure Self

2/10

Poor

28 Nov 2021

Benedick

There was missing molding. unclean bathroom, and noisy

Leisure Partner

2/10

Poor

26 Nov 2021

Verified traveler

This place was not the

Partner

6/10

Pleasant

24 Nov 2021

Jorge

Terrible area. Hotel full of roaches.

Self

2/10

Poor

23 Nov 2021

Jhalon

Cold and roaches and dirty mattress

Leisure Family

2/10

Poor

17 Nov 2021

Pavel

There were 2 people fighting in the hallway plus bed bugs

Business Self

10/10

Exceptional

15 Nov 2021

Darren

Outstanding

Business Family

6/10

Pleasant

14 Nov 2021

Lawrence

I did like it

Leisure Self

4/10

Poor

09 Nov 2021

Maria

Our first negative experience

Partner

4/10

Poor

07 Nov 2021

Mohamed

Very bad area

Leisure

6/10

Pleasant

03 Nov 2021

Shawn

2 many roaches. had more 2 to say but ran out room

it seemed to be a decent spot, there was plenty of potential. 1st thing i went thru was parking, it could of been cuz i showed up on a Friday afternoon, and the area was extra busy, but the rest of the weekend the parking did get better. i liked the tv (even though it was pretty small) it was a ruko tv, so u can log into your netflix etc account to watch movies. but i couldn't get the reg network channels to watch football sunday. 1st day i dropped a food container on the floor, when i went 2 pick it up there were 2 roaches attacking it. later i was in the bathroom, and there were 2 more running in & out of a hole @ in the base of the shower. then a big one just appeared out of nowhere on the wall, the rest of the night i just felt like there was something crawling on me. the last 1 i saw was in the elevator, just walking around. The bathroom, i went 2 use it, it was like there was no pressure to send the water down, & it stayed clogged most of my stay. the 2nd day i told the front desk guy my room needs a plunged, and i got directed to the basement to find one, and use it myself, definitely a 1st for me. there was a sign that said there was a free breakfast every morning from 6-9, i couldn't say if that is accurate or if the food is any good, cuz i never awoke that early. one thing they did seem to be on top of was check out @ 11:15 they was calling me to ask was i still checking out. i told them yes, u walked pass the desk 2xs so far packing my car. area is kinda sketchy

Self