Holiday Inn Express Brooklyn Kings Hwy

United States , New York Area - NY
BROOKLYN, 5244 Kings Highway
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50 reviews shown

2/10

Poor

10 Sep 2022

Judith

The hotel shot down and wait last minute to call me! U guys should know about it

Leisure Family_with_children

10/10

Exceptional

27 Aug 2022

Deena

Love it

Love this hotel clean and conveniently located near Target ect

Friends_and_family Family

10/10

Exceptional

11 Aug 2022

Arthur

Thumbs up!

It was good! The room was nice, the soap, and shampoo was better than expected. I would definitely book again

10/10

Exceptional

09 Aug 2022

Keshawn

Friendly

6/10

Pleasant

05 Aug 2022

Melissa

It was very noisy. Parking is crazy. No hot water in the shower. Towels not clean. Breakfast served late on Sunday.

Leisure Family_with_children

6/10

Pleasant

25 Jul 2022

frantz

Customer service impolite and rough

6/10

Pleasant

25 Jul 2022

Amanda

We had ants in our room the entire stay

Business_and_leisure Family

6/10

Pleasant

21 Jul 2022

Karen

The complimentary breakfast

Business Family

6/10

Pleasant

27 Jun 2022

Anoce

The third floor smelled like cigarettes and weed. I am pregnant and with my toddler not a great place to sleep in. Other than that the place is very accommodating. Won’t be staying here again the smell was horrendous.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2022

Justina

Staff was helpful and was able to park at the location, will stay again.

4/10

Poor

14 Jun 2022

Bruce

Parking was a joke

1st they say free parking but there's only 12 spaces total available. The halls smell like smoke as soon as the elevator opens up. The walls are very thin. You hear everything from the other rooms. There was nothing to drink for breakfast

Business

6/10

Pleasant

14 Jun 2022

Daniel

The facility stinks

Leisure Family

2/10

Poor

10 Jun 2022

bev

We were not able to sleep at all due to constant commotion in the hall and banging on the doors let alone that there was so much smoke we had to pry our windows open to get some air.
Probably our worst experience ever. We were actually frightened and thought about leaving but did not feel safe to get out. This was really bad!

Leisure

8/10

Excellent

07 Jun 2022

vance

Secure

Stay was comfortable parking was a fist come first park parking is limited hotel safe and secure

Partner

10/10

Exceptional

04 Jun 2022

Kadijah

Great Staff & Service

Leisure Partner

10/10

Exceptional

16 May 2022

Carlton

Friendly staff.

Leisure

8/10

Excellent

16 May 2022

Myriam

The staff was friendly but I did not like not having parking.

Business_and_leisure Partner

8/10

Excellent

11 May 2022

Samantha

I didn't like most of it especially breakfast do something about the coffee, bacon, saucages and provided juices too.

Leisure Partner

4/10

Poor

10 May 2022

Ana

I just did not like the area; I checked in and out within 2 hours and found a different hotel. There was nothing wrong with the hotel itself or the stuff. I did no feel safe staying there

Leisure Family

10/10

Exceptional

25 Apr 2022

Richardo

It’s

Friends_and_family Family

10/10

Exceptional

25 Apr 2022

Delon

Everything was great

Leisure Partner

8/10

Excellent

18 Apr 2022

Bron

Parking area was very small and not well thought out

Leisure Family_with_children

10/10

Exceptional

18 Apr 2022

DOMINIQUE

There was a shortage of Breakfast items because They didn't get their delivery due to covid. Overall experience was great. I wish covid 19 never existed 😪

Leisure Family

2/10

Poor

11 Apr 2022

Natalie

My room flooded and damaged my childrens clothes and staff told me they could only give me back $20 she was very rude, and had absolutely no customer service skills. Every interaction with an employee took over 20 minutes.

Business Family_with_children

8/10

Excellent

29 Mar 2022

Mandy

If you get past the actual property and amenities, the room itself was quite nice. We had one queen sized bed, so the room was very small, but the lighting was good, the bathroom was adequate, and the bed was comfy. The breakfast was NOT good, (they do not have milk FYI), but for the price, and the fact it is SUPER close to a nice Target and a Five Below, you can always buy snacks (and milk). It is also conveniently located. I’d rate it a 3 out of 5 stars, and would probably stay again.

Leisure Family

10/10

Exceptional

28 Mar 2022

Royston

Very clean

This hotel is very clean and the bed was comfortable. I will definitely recommend this hotel.

Partner

10/10

Exceptional

21 Feb 2022

Angela

Nice stay

It was good and close by to where I needed to go

Business

10/10

Exceptional

20 Feb 2022

ADEDEJI-ABIDEMI

Okay

Business Self

8/10

Excellent

13 Feb 2022

Delon

It was a good look

Leisure

2/10

Poor

06 Feb 2022

Rhonda

Cold, unheated bathroom. Hot water came and went. Key frequently stopped working. No milk and juice at breakfast. Had to ask for a microwave. No premium cable. No help with screen mirroring or setting up streaming of YouTube or Netflix on hotel TV. Told to take out our own garbage. Slow or absent customer service. Sometimes no hot water for tea or coffee in the lobby.

Leisure Partner

6/10

Pleasant

12 Jan 2022

Jessica

One Night Stay

I only stayed for one night and I don't think I would stay longer than that. The shower gel dispenser was empty--I had to use the hand soap bar. Also, their remote controls don't look like the typical remotes. They are very basic. I remember that I couldn't get the TV to work and I tried calling the front desk--no one answered. I had to go downstairs and the employee had to come up with the normal looking remote to fix the TV. He said that guest were stealing the remotes so they have to provide the basic functioning remotes (very weird-just when you think you heard it all). Overall, it was okay--don't expect much.

Partner

2/10

Poor

07 Jan 2022

Mitchiveno

I stayed there for one night and when I got home I noticed my abdomen and back had big red bumpy lumps, they ITCH and BURN pretty bad when I looked up the symptoms on google they’re bed bug bites!!! Stay there at your own risk!!!

Leisure Partner

6/10

Pleasant

02 Jan 2022

Verified traveler

Value for money

We were in town to visit family so the convenience of being 5mins away was worth it. The hotel is clean and the staff was pleasant. There are about 12 parking spots on-site, however there is street parking directly infront of the hotel and across the street. The rooms are tiny but we knew that going in. Hot breakfast wasn't available for 2 mornings as the cook didn't come in but we were still able to get coffee, tea, juice, bagel, toast, cereal. We also had no issues with the safety of the neighborhood. We came back to the hotel late at night and a couple times had to park on the street with no issues. All in all we thought was a good deal.

Friends_and_family Family

8/10

Excellent

29 Dec 2021

Yolande

Shopping within walking distance. Transportation and food delivery services easily available. Had a street view, so heard sirens a lot at night (hotel is located close to hospital).

Leisure Family_with_children

8/10

Excellent

26 Dec 2021

Delroy

We liked the location.

Partner

10/10

Exceptional

19 Dec 2021

Daniel

The staff are very attentive and caring. Place is ver neat. Few parking spots but I strongly recommend it.

Business Family

4/10

Poor

12 Dec 2021

Alfred J.

Online shows different vibe but was alright

Business_and_leisure Partner

8/10

Excellent

06 Dec 2021

Lionel

It was a decent stay, clean and new. Nothing spectacular but nothing to complain about, value for money.

Leisure Partner

4/10

Poor

03 Dec 2021

Selena

The tried to double charge. I paid ahead and when I checked in they charged me again, I had to demand a refund. Then it took 4 days to release my funds. The TV in my room was so dark there was no lightening it up. I had to use the hallway light to see the picture. There were no hangers to hang up stuud. There is little to no parking. We booked for 4 nights and housekeeping never came, we had to flag them down for towels and garbage bags. If you are looking for a nice stay they have a Holiday Inn Express in Bushwick that is so much better.

Leisure Family

2/10

Poor

29 Jun 2021

Jacqueline

Nasty bedroom no one cares

I was in NY from VA for a funeral. I checked in 12am due to traffic when in route. Once there we immediately started to get showered get to bed for the funeral that morning. My daughter noted the bathroom was filthy. Pubiv hair on the toilet hair in the tub on thr floor hand prints from makeup on the sink and the bathroom door. The whole base of the toilet had dirt on it. The wall by the first bed had black stains on it. All the maids carts were parked in the hallway outside the room it was not an inviting look. I called the desk and requested a room change the Manager told me let him see.what he can do. So we waited . After 20 minutes Security came to the door and said the Mgr told him to tell me there no rooms so there was nothing we could do but he would come and clean it himself. Now I have my 87 yr old Mother, my daughter, my 7 year old granddaughter and myself and I wasn't comfortable letting a strange man in the room at 1 in the morning. So I took gloves and cleaning spray from the maid cart outside my room and cleaned the bathroom so we could use it. There was no soap in the bathroom. No ice bucket. The bed had a flat sheet on the mattress cover and a comforter. I told the manager what was he going to do about this and he said he would refund me $20. I told him that was insult and unacceptable because when I booked the room I paid what was charged for the service and I didn't haggle I paid the price and I didn't get the service. In my state of grief.

Friends_and_family Family

2/10

Poor

28 Jun 2021

Verified traveler

When we got in, we didn’t even receive our original booked room made a month or two in advance.

Apparently, there was someone who extended their stay. We needed an accessible room, mind you. The room we got was ridiculously small.

Staff never cleaned our room. We had to insist on new towels, toilet paper and facial tissue. They wouldn’t have taken the garbage if we didn’t leave it outside. What’s sad is there was a cleaning lady cleaning an adjacent room but somehow bypassed ours. For a new hotel, very disappointed.

Business Family

2/10

Poor

27 Jun 2021

Verified traveler

already told u

Leisure Family

2/10

Poor

15 Jun 2021

Brendan

Not good

The AC was broken the room was dirty and I checked out early because of this. I requested a full refund and recieved less than half.

Business

4/10

Poor

15 Jun 2021

Verified traveler

Much noise from cars and people, you cannot sleep, the surroundings of the hotel are not pleasant

Business_and_leisure Family

8/10

Excellent

14 Jun 2021

Stephanie

It was nice

Partner

8/10

Excellent

13 Jun 2021

Verified traveler

Everything was fine

Leisure Partner

4/10

Poor

10 Jun 2021

Verified traveler

Bed was comfortable. was the only thing I liked.
manger was extremely rude. Parking was terrible.
Manager said we could park out front and we got a ticket for doing so.
Area is dirty. No ammenitities at hotel. not even a bottle water in my room.
No food

Business

6/10

Pleasant

23 May 2021

Verified traveler

I only stayed one night, however the a/c didn't work and there was no breakfast provided as it stated on the site. Had i stayed longer, it would have been an issue but because i was only there to sleep, I didn't bother with alerting the front desk. Also, the hotel says non smoking but marijuana was prominent in the halls as I got on/off the elevators.

Leisure Self

2/10

Poor

21 May 2021

Verified traveler

Won’t stay there again

Leisure Family

2/10

Poor

19 May 2021

Verified traveler

Was told by my uber that they normally would not pick up from this hotel b/c it’s known for prostitution