Hotel BPM - Brooklyn

United States , New York Area - NY
BROOKLYN, 139 33Rd Street
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100 reviews shown

2/10

Poor

09 Mar 2026

Nika

Very dirty rooms

2/10

Poor

18 Feb 2026

Maricarmen

The doors to the rooms did not lock. If you close the

4/10

Poor

16 Feb 2026

Luis

Loud neighbors no ice no tv

10/10

Exceptional

03 Feb 2026

Claudorson

Everything was good ✨✨

Leisure Family

2/10

Poor

26 Jan 2026

Essam

Terrible to stay very bad, rooms to small not clean. receptions not at the front deck all the time!

Leisure Self

10/10

Exceptional

20 Jan 2026

Pedro

Nice staff, nice room, great location.

Business

10/10

Exceptional

17 Jan 2026

Brittany

Yes

Leisure Friends

10/10

Exceptional

17 Jan 2026

Claudia

Nice hotel

2/10

Poor

15 Jan 2026

Davlat

Not good

6/10

Pleasant

09 Jun 2020

Jay

The room was dirty but it was ok for just the night stay

Leisure Friends

8/10

Excellent

18 Mar 2020

Verified traveler

Staff was really friendly and very helpful when needed.

Leisure Self

6/10

Pleasant

21 Feb 2020

Verified traveler

I liked the service.
I didn’t like how the shower and toilet had loose screws holding things in place.

Friends_and_family Family

2/10

Poor

15 Feb 2020

noelle

Terrible hotel and service

I tried to check into hotel at 2 different times at night. Both times I waited 15 minutes at front desk and nobody was there for check in. At around 11:00pm man finally shows up. Young girl was there trying to find him. She stated that he goes in peoples rooms often and she can’t find him. Once we finally got to our room it was filthy and smelled of urine. I demanded a refund and had to drive 2 hours home.

Friends_and_family Family

6/10

Pleasant

31 Jan 2020

Dawn

Lovely otherwise

A guy stole from me and the attendant didn’t want to call police. Made a complaint to management as well.

Partner

8/10

Excellent

27 Jan 2020

Verified traveler

On line it looks like a perfect place to stay. But when I got in the room. It was not clean. I had requested a king side bed ended up with a 3 fullside. And under the blanket there was a blont raped up. 😐

Friends_and_family Partner

4/10

Poor

26 Jan 2020

Kofi

Poorly cleaned bedsheets and comforter. The Floor wasn’t properly cleaned as well. The air condition should be cleaned because it is dirty.

Friends_and_family Family

2/10

Poor

23 Jan 2020

Tyree

The hotel is a fraud the rooms don’t look as nice they walls were beat up & there wasn’t the stuff they guaranteed to have there .. no toothpaste cheap wash rags I Hadto walk to a store to get lotion and other toiletries that they said they would have in the rooms . I would NOT guarantee staying here ..

Self

2/10

Poor

23 Jan 2020

Verified traveler

Nothing, didn’t stay there was so dirty no good wasn’t want was shown on lone

Friends_and_family Family

2/10

Poor

20 Jan 2020

Arrived to check in to hotel with my family, including 2 seniors and a toddler, processed to be checked into 2 rooms on the 5th floor. Elevator was broken, with 7 passengers trapped inside. (FCNY had to come) Entire floor stank of weed, rooms were still dirty from last patrons. had to rent rooms at another hotel last minute and relocate, eating the cost of the two rooms.

Business_and_leisure Family_with_children

2/10

Poor

14 Jan 2020

Faried

Worst check in through hotels.com

The check in through hotels.com has been the worst experience I’ve had in my life. But this time I don’t blame The hotel, but hotel.com only. I was in the lobby for over one hour waiting for the hotel to get my confirmation and it never came. I had to cancel through hotels.com and book the hotel direct. When I called hotel.com again, the person on the phone said the system was down and for me to call back two hours later and this was almost 1 AM, you can imagine how upset someone can be. Because of the frustration and being upset,I Couldn’t fall asleep and lost more resting time. It was just a bad night through hotels.com. Thankfully the hotel Booked my stay but I wound up paying a little over $20 more.

Self

4/10

Poor

04 Jan 2020

Liked the area around it. The hotel itself smelled like weed everyday we were thereyet they had smoking fine postings. Interior of the hotel had damage, and bathroom sink had mold in the tub

Leisure Friends

4/10

Poor

04 Jan 2020

Luz

No clean , almost no personal , no blower or iron in the room

Friends_and_family Partner

2/10

Poor

29 Dec 2019

Leslie

Run!

The moment we got there we waited for 30min for the front desk attendant to get back to his job. He was being contacted via Walkie Talkie by the “security lady” who told us he was at the store. He walked in smelling like marijuana. We then check into the deluxe King room and are greeted with a Room set to 80 degrees and a smell of something electrical that had been burnt. The room was dirty, everywhere. Random baby pacifier in the drawer. Dirt all over the floor. The bathroom glass door had be spray painted terribly so you couldn’t see in. The toiletries like the shampoo and body wash they supplied are bottles that are refillable l (which hadn’t been at our arrival) which is a huge sanitary issue. The staff were expressionless and what I would seem quite useless had there been an actual serious problem. Also I’m almost sure people live there too given setup and vibe we got. This place is not clean nor does the hotel ownership seem to have any pride or value towards this hotel.

Friends_and_family Friends

2/10

Poor

08 Dec 2019

Holly

Rude and unhelpful staff and broken lift so had to take multiple bags upstairs with a 2 year old in tow with no help.

Leisure Family_with_children

2/10

Poor

06 Dec 2019

Shannan

Horrible and dirty. Do not stay there.

The service was subpar. The elevator did not work for a period of time. I was put on the 5th floor, and when I asked to be moved to a lower floor because I would have to take the steps do to the elevator, I was told there was no other room I could take. The room was extremely dirty; the bathroom was extremely dirty. The bedspreads and pillowcases had stains on all of them and hair from another guest. This hotel was by far the worst I've ever stayed in.

Friends_and_family Family

4/10

Poor

24 Nov 2019

Shells

When you walk into the hotel it looks nice and clean but the room I had was dirty the floors looked like they haven’t been swept in a while and the towels had hair all over them the bed was hard and the sheets had stains on them

Leisure Partner

4/10

Poor

18 Nov 2019

Verified traveler

A lamp wasn’t working. The ice machine was out of commission. There was a spring sticking out of the side of the bed. The covers on the toilet paper sliced my friend’s leg open. It was cute at first but got worse and worse as the night went on

Leisure Friends

8/10

Excellent

12 Nov 2019

Verified traveler

.……................................................

Leisure Partner

2/10

Poor

10 Nov 2019

Verified traveler

Disappointing Stay

The hotel smoke detector kept beeping my entire stay.

Self

2/10

Poor

21 Oct 2019

Verified traveler

It was dirty, dirty, dirty. Smokey and smelled horrible

Leisure Self

8/10

Excellent

20 Oct 2019

Merrilee

Easy access located just few blocks from subway entrance. Security was always present on the street at entry point and in the lobby. Elevator needed repair one day/night, but stairway worked just fine. Bed was extremely comfortable. We considered this to be a very affordable option for our 7-night trip.

Partner

2/10

Poor

16 Oct 2019

Verified traveler

We booked this hotel with the intention to stay for 4 nights. After the first one we left and we would have left before if we didn’t do a late check in. Once arrived we were given a room that was very dirty: floor and washroom were not clean at all. They changed us a the room and the second was still dirty: the sheets were dirty! And we slept dressed. The room was not fully isolated from the outside and we were clearly hearing the cars and traffic outside. At 1:30 the people in the other rooms started a kind of party, extremely loud. They were smoking in the room! And the smell could be clearly felt in our room! The party continued till 3am.... the day after the left and the staff didn’t say anything. Absolutely horrible place, not sure how they can charge this amount of money.

Leisure Partner

2/10

Poor

12 Oct 2019

Eric

worst hotel I have been..... So funny,That is a 3 star hotel......

Business Family

2/10

Poor

11 Oct 2019

Verified traveler

Smells like weed and smoke as soon as you walk in. Room was super dirty and bed was very uncomfortable.

Friends_and_family Partner

4/10

Poor

30 Sep 2019

Verified traveler

Disappointing Hotel

They didn’t clean the room. There was hair in the sheets. Nobody was there to check us in for a long time. Don’t believe the photos.

Partner

8/10

Excellent

22 Sep 2019

Extremely helpful reception staff. Thank you.

Partner

4/10

Poor

17 Sep 2019

Michelle

The hotel rooms are definitely NOT as nice or clean as the pictures show. It was a very disappointing visit. The floors are dirty, there were hairs stuck in my bed sheets and shower towels, and there was a consistent smell of weed throughout my stay. I was not satisfied with the condition of the hotel room at all.

Business Self

2/10

Poor

16 Sep 2019

Dee

The floor lloked as if they were never swept. The furniture was falling apart

Leisure Self

10/10

Exceptional

05 Sep 2019

Mike

Very easy and clean , no worries

Friends_and_family Friends

2/10

Poor

03 Sep 2019

Verified traveler

Didn't not receive my deposit back although I did not damage anything in the room. They also charged me again without me knowing

Leisure Partner

6/10

Pleasant

03 Sep 2019

Verified traveler

Not clean linen dirty duvet dirty they should tcheck the cleaning of the room

Leisure Family

10/10

Exceptional

02 Sep 2019

enock

stays was terrible the faucet sink was broke I go the front desk and told them they say they can't do nothing about it they was no water to brush my teeth so stay anyway because I need the room for the night

Partner

4/10

Poor

29 Aug 2019

The bath tub was not clean and rusty. floors and toilets were dirty. The bed and pillows were not washed and had stains and hair inside. Not very clean at all, I did not sleep all night. I should of paid half what I paid for this hotel stay. Avoid if possible.

Leisure Self

8/10

Excellent

26 Aug 2019

DELON

Good

Friends

6/10

Pleasant

26 Aug 2019

LaShawnda

Cheap price. Quiet stay. Needs more staff.

The hotel is located in a residential area. There are shops and restaurants within walking distance.

The staff was friendly but they didn't seem very knowledgeable about things in the area. They were a bit short staffed during my stay so it was challenging for the staff to keep up our room.

We arrived early and if early check in is available you have to pay a fee. Our room had not been used in some time because it was dusty, in need of a wipe down and floor mopping, and low on toiletries.

It's quiet. The rooms are typical New York size. The most of the guest of the hotel seem as though they live in the hotel.

Overall, if you are being budget friendly and don't mind a very urban setting you may be okay with staying here.

Friends_and_family Friends

2/10

Poor

23 Aug 2019

Johanne

I was horrible. The lobby smelled weed. The room needed a lot of love. The bathroom smelled bad. The sheets were super cheap. I drove 8 hours to find myself in this bund ducks.

Business Family

8/10

Excellent

19 Aug 2019

Verified traveler

Clean room, free parking, excellent consumer services

Leisure Partner

2/10

Poor

15 Aug 2019

Leondria

DONT GO HERE

After checking in the management repeatedly ask me when I would check out which made me feel uncomfortable and not welcomed at the hotel.

Partner

2/10

Poor

14 Aug 2019

Verified traveler

Horrible

This hotel was disgusting and we refused to stay there. There was hair from the previous persons stay and stains on the sheets, they did not want to approve our refund even though we never stayed in the hotel. Absolutely disgusting. I would have rather slept in my car.

Partner

6/10

Pleasant

14 Aug 2019

Verified traveler

Not what I expected. Upon booking I saw pictures of somewhere that was completely different from what I got. Their advertisements need to be updated.

Leisure Partner

10/10

Exceptional

09 Aug 2019

Severin

Hello, I don't know how to get in touch with you guys,but I think I've been changed twice for this night in BPM hotel, i can't remember if I've paid in advance but from what I see on my credit card, I did and the hotel got me to pay again when I've checked in, I need your help

2/10

Poor

09 Aug 2019

Zeke

The most unprofessional hotel experience I have ever encountered. From the non-working phone when me and Expedia attempted to contact the front desk for hours upon hours over the course of a few days... to the fact the most of the time there wasn't even a hotel desk clerk present on the premises, but across the street mysteriously when I did arrive, and the fact that they could not provide a working number for Expedia to contact to cancel the reservation? The staff all dress in casual attire with no representation of uniform, making it impossible to know who works there, and it seemed more like a ghetto hangout than even the worst roach motels I have stayed across the country. This is the most comical and worst hotel experience I have ever had. If a number could be provided for me to speak with at least a manager in charge to go over the failure of communication with me and Expedia's plethora of attempts that would be phenomenal!

Business_and_leisure Partner

6/10

Pleasant

30 Jul 2019

Verified traveler

Hallways and rooos were dirty .. stairwells smelled like garbage.. lobby full of people hanging out

Leisure Family

4/10

Poor

28 Jul 2019

Alan

I give it a C....3.5 blocks to subway, ok overall

Poor housekeeping, asked that the room be properly swept but nothing was done

6/10

Pleasant

25 Jul 2019

Verified traveler

Liked that they had soaps available that weren't in little travel size throw away containers but refill containers.

Leisure Family

6/10

Pleasant

24 Jul 2019

Verified traveler

The hotel told me they would be holding $100 on my card for a room deposit. They held 194 odd instead! When I asked them to correct this, right after I checked in, the front desk attendant told me the manager would fix it in the morning. This was not the case, I was denied, and they held onto this incorrect amount for several days. Thank goodness it was released. Also-no body wash in the shower, phone did not work in room, cabinets were in disrepair. Found a “roach motel” in the back of a shelf in the room. Cops were also on premises in the morning. Shocking and shady!

Business_and_leisure Family

8/10

Excellent

23 Jul 2019

Verified traveler

I liked the location and cost. I did not like the broken toilet seat and the foul sewage odor backing up from the bathroom drains.

Leisure Family

8/10

Excellent

22 Jul 2019

Miguel A

Not too bad places to move around New York

Wife sucks n no TV channel some cables promble . The room was great nice and clean so shine I really like the room

10/10

Exceptional

21 Jul 2019

Jeannie

excellent

Friends

2/10

Poor

19 Jul 2019

Verified traveler

Upon check in, we were moved to 4 different rooms because each room was either dirty, occupied or with backed up plumbing. The final room had an exhausted that smelled as if something was trapped in it and the room shades were not functional. Drain bugs were found in the shower. The owners and management need to seriously address all their hotel issues We will not return or recommend this hotel.

Friends_and_family Partner

2/10

Poor

18 Jul 2019

Verified traveler

I called six times before my reservation and asked Orbitz to call as well. No one ever answered the phone. I didn't take the reservation because I couldn't get anyone on the phone and Im expected to pay???? This is nuts.

Business Self

2/10

Poor

17 Jul 2019

Verified traveler

I stayed there for 5 nights and they only cleaned it until the 4th night. I asked them every day after the 2nd day and they didn't do it. When we arrived the first night I noticed there were a couple of bananas in the fridge, from the previous customer. Definitely a very poorly managed hotel. I would never stay there again.

Business_and_leisure Family

2/10

Poor

15 Jul 2019

Verified traveler

Terrible stay

The workers at the counter had their earphones on and both looked at eachother on who would assist me at check in. When I get to the room, the walls are dirty and have black smudges, yes I have photos. In the bathroom, the toilet seat was loose only had 2 full size towels, the body soap dispenser was loose and didn’t pump out out liquid. I was getting ready to go out and there wasn’t an iron nor an ironing board in the room. I attempted to use the phone in the room to contact the front desk to request extra towels, inform them of the loose toilet seat and request an iron but the phone in the room didn’t even work. I then tried to call the front desk on my cell phone and it wouldn’t go through. As I was leaving out for the evening I stopped by the front desk to inform them and they said the lines are down and were not showing any attempt to assist. I will never stay at this hotel ever again nor will I ever recommend this hotel, in fact, I will go the extra mile to let everyone I know to stay away from this hotel. As a trusted hotel app, it shows lack of attention to detail on Hotels.com to have this hotel in your app and is directly affections whether I should continue using this app.

Friends

8/10

Excellent

14 Jul 2019

Verified traveler

This place was dirty, but everything in the hotel seems newer, just not taken care of well. I’ve been To way worse hotels. You’re getting what you pay for here. Assuming you’re in New York to go out and explore other areas, this place is perfect for a place to sleep. If you’re looking for a hotel for business meetings or parties, find another one.

Business_and_leisure Self

2/10

Poor

07 Jul 2019

Verified traveler

The towels are very bad there are stains on a bunch of them there is no way to reach reception on the phones

2/10

Poor

30 Jun 2019

Verified traveler

I did like that it’s close to the train and what I didn’t like that the charge my card before I checked in

Leisure

6/10

Pleasant

29 Jun 2019

taray

Bx trip

Needs some upkeep

Partner

2/10

Poor

26 Jun 2019

Eric

Don’t even think about staying here

BE ADVISED: THIS HOTEL DOUBLES AS SECTION 8 HOUSING. Room was dirty. Shower was grimy. No cover on comforter. Elevator was slow and jerky. I am not picky when it comes to hotels and I was horrified. 100% not as advertised. Do. Not. Stay. Here.

Partner

4/10

Poor

18 Jun 2019

Verified traveler

I arrived and the couple that greeted me were very sweet and welcoming. I got to my room and that's when I notice things weren't as clean as they should be. The laminate floor needed a good sweep/vacuum. The phone was unplugged and stuffed in a drawer. The bed linens were soiled/stained around the hem (I gather from the floor). The body wash was missing a pump and couldn't be removed from its' holder, so couldn't be used. Walls were scuffed and dirty. Art on the wall was broken/damaged. No instruction for using the t.v., so when I reached in to find the binder with information, my thumb touched a big greasy stain. No clue what THAT was. Overall, the room could use a good clean, dusting and a fresh coat of paint. That would help a lot. The people were very friendly and polite. No complaints there. I went to ask for a cup and was given a Domino's cup that was grimy on the outside. I guess you get what you pay for.

Leisure Friends

10/10

Exceptional

18 Jun 2019

Verified traveler

Cool atmosphere. Only problem was the elevator moves really slow

Business

4/10

Poor

17 Jun 2019

Caroline

Dirty and felt incredibly unsafe. Would not stay.

2/10

Poor

17 Jun 2019

Verified traveler

I'd turn back if I were you.

This was by far the worst hotel experience I have had in my over 20 years of personal and professional travels. Not only did the room not meet any sort of basic expectations of cleanliness or functionality, but the staff remained completely unresponsive to my various complaints over the four nights that I unfortunately staid on site. This included complaints about damage that existed to numerous items in the room, hair found in towels (to which no new towels were provided either immediately or later on during the trip), and our room did not receive fresh turndown service at all over the course of our stay - even when explicitly requested. I have never left a review like this before, but felt compelled to after the utterly poor service and experience I received at the Hotel BPM.

2/10

Poor

10 Jun 2019

Verified traveler

Close to the subway, other than that, terrible! Dirty room, poor room service, didn't change linens or towels...terrible.

Leisure Family

10/10

Exceptional

05 Jun 2019

Ernestito

Love hotel and location

I really had a great time in this hotel. I love the room and the area. I definitely recommend to anyone.

Friends

2/10

Poor

04 Jun 2019

Sheena

It was very dirty and it was a shelter

Partner

8/10

Excellent

29 May 2019

Verified traveler

Don't go on first impressions, this is a very practical hotel, with helpful staff. It is only 4 stops on the subway ($6.25) from central Manhattan.
The rooms are very functional, i would stay there again.

Business

6/10

Pleasant

22 May 2019

Margarita

Unkept hotel

Our stay was not so good the place needs keeping up with cleanliness and also needs to be updated furniture is outdated. It would’ve been good if they took care of these things.

Partner

6/10

Pleasant

21 May 2019

Verified traveler

Not Worth The Price We Paid for

We chose this place because of the location. It’s about 5 minutes driving distance from where we needed to be. So it was an immediate plus. The Manager/Owner of the Hotel was nice as he checked me in with his Employee.

The Hotel has a “Music” theme, which being a part of the Music Industry intrigued me. Unfortunately, it doesn’t tie into anything. No music was actually playing at the Hotel to make the connection. Some décor depicts music themes, but nothing else sadly.

Elevator is really slow and there's only one in the Hotel.

The Room was clean, but small and not what’s exactly shown in the pictures (Camera tricks?). The Bathroom was fine for what it was, The Towels that we had (not many) were mid-size and not the typical large ones. There was also no hook to place them on after use.

The Refrigerator had a puddle of water in it. No temperature control and no Freezer. There’s no Ice Machine made available to Customers, only upon request by the Manager. Very odd. The Phone didn't work, so we had to take the Elevator back down for the request.

We had an issue with the Toilet. Front Desk Employee (night shift) had an attitude when we requested for a Plunger and more Towels.

I paid $200 just for the night, which I find too expensive for the experience we’ve had. Price is normally $100/night from what I researched. Stay here if it’s a last resort option, but I'm sure there are better options.

8/10

Excellent

19 May 2019

Verified traveler

It wasn’t bad.

It was okay. Very outdated and towels are HORRIBLE. HOWEVER, Nice bed nice little view and quiet. Definitely wouldn’t pay more than $150 a night for it. Kind of easy to find free parking around Brooklyn.

Partner

6/10

Pleasant

09 May 2019

Wesley

Average is the best I can give

You get what you pay for. This place is a bit run down; including a loose toilet seat in my room. This is New York. Expectations cannot be too great at $100 Bucks; served it's purpose!!

Partner

10/10

Exceptional

08 May 2019

Verified traveler

The staff were especially friendly and a couple blocks from the subway.

Business_and_leisure Self

2/10

Poor

04 May 2019

Verified traveler

The room was dirty and had broken furniture. There was no facility for making coffee or tea.

Leisure Partner

6/10

Pleasant

30 Apr 2019

Verified traveler

This property has amazing potential to be a welcome space for artists. The rooms have wonderful design and overall appeal. I would highly recommend a younger staff at the front desk. While the older people at the desk were very helpful, the appeal of the hotel would seem to lend itself to a younger more hipster staff. Housekeeping should pay more attention to providing fresh towels, a properly made bed, replacement of toilet paper, cups that do not have holes, and accent pillows on bedding. There also needs to be a few more additions to the room for cosmetics and travel items not to have to be placed on the floor. Due to their location, late checkout should be accommodated at least until 3pm, especially if a guest is willing and able to pay for it.

Business_and_leisure Partner

10/10

Exceptional

28 Apr 2019

Verified traveler

Had a change in my plans. Had to shorten my stay by 1 day. The hotel staff was friendly and understanding. They made the arrangements with Expedia and applied my refund. Only problem I had with the property was that their phones weren’t working,

Friends_and_family Partner

4/10

Poor

24 Apr 2019

Verified traveler

Disappointed

Sheets were stained, only two small pillows on a king sized be.

6/10

Pleasant

20 Apr 2019

Verified traveler

After reading some of the negative reviews I cut back my booking from two to 1 night. I have to say while the place wasn't great it was far from a horror show. Room was clean and roomy, very modern styling. (Frosted glass seems to be all the rage these days.)

Problems:

- no hot water in shower (sink was okay for some reason) - it would run hot for two seconds then turn cold again;

- Hotel phones were out of order & it was impossible to reach the hotel; their phone would ring a few times and then disconnect. Fellow behind the desk was apologetic, said they were in the process of being repaired.

If you can't find anyplace else I guess BPM would do in a pinch; just hope they fix up their phones & showers before you book there.

Business Self

2/10

Poor

04 Apr 2019

Maya

This is a homeless shelter! Not a hotel!

Frauds!!!! This “hotel” is in FACT a shelter. You have displaced families living in this establishment (which the government is paying for) and the owners are in fact disguising this establishment as a hotel when in fact it’s a shelter. The room was a small a a closet, did not look like anything on the picture. Sheets were dirty; sink stopped up; workers sitting on the beds upon our arrival, watching T.V.; amongst a bunch of other unethical things, such as our comforter having dried blood stains on them. Sink stopped up in the bathroom; water wasn’t hot!!! The my charges both myself and my friend a $100 holding fee and we were staying in the same room. Just FRAUDS!!!we slept in all our clothes including shoes! Disgusting.

Friends

2/10

Poor

12 Mar 2019

Verified traveler

Looks nothing like pictures. Real run down & decrepit. Blood stains & holes in walls.

Partner

6/10

Pleasant

19 Feb 2019

Verified traveler

Mike was Awesome very attentive, pleasant, and nice

Leisure Partner

4/10

Poor

13 Feb 2019

Verified traveler

It was a decent location. unfortunately my room look like it had a crime committed in it there was scuff marks everywhere a bloody fingerprint some of the cabinets didn't close, pretty much everything in the room was unplugged when I got there. The staff was nice for the most part. Reviews I saw prior to booking said that it was almost a 4.2 star hotel but definitely was not even close to that. It was okay for one night probably won't stay again.

Friends_and_family Partner

2/10

Poor

03 Nov 2018

Jack

Expedia knows that I travel a lot, however, this one was an absolute failure. Strong smell of people smoking in their rooms, horrible room condition in terms of cleanliness, and ...
I really can go on and on.
Awful internet speed ...

8/10

Excellent

03 Nov 2018

Verified traveler

The outside of the hotel looks modern, and the indoor lobby is the same. However, upon walking in, we were very aware of a pot smell that we never get used to with how many times we entered and exited the building. We don't care that people use it, but the smell isn't the most welcoming. Because we arrived earlier than the 3PM check-in time, the front desk agent allowed us to keep our bags up front with baggage labels they provided to ensure our luggage stayed together until we returned. We came back around 8 that night, and someone else was at the desk. He was not as friendly and wasn't very helpful when we asked for additional pillows and blankets or when we asked why the room phone wasn't working. I also called them several times prior to our visit and was never able to get anyone on the phone. When we did get to our room, we immediately noticed that there were scrapes on the walls and furniture and that some of the furniture hadn't been maintained. The bed sheets were fine, but the bed was just OK. We both LOVED the shower because it had a rainfall head as well as a handheld head, and it was incredibly spacious. The toilet was a dual flush toilet, and the mirror had lights. The TV had Netflix and Amazon access for those with accounts. This hotel is located only 3 small blocks away from the 36th Street and 4th Avenue subway station which allowed for a lot of easy travel.

8/10

Excellent

16 Oct 2018

Verified traveler

The area is nice. The hotel, on the outside looked nice too. The room was a little rough around the edges it could use some touch ups and I could also smell the remenants od smoke on the floor I was staying on and in my room which sucked but it wasn’t entirely off putting. Room was clean but not as clean as I’d like it to be there were random stray hairs and dust on the floor in parts of the room. Would I stay there again? Yes for the price and the staff at check-in and check out were really nice and helpful but that’s about it.

8/10

Excellent

09 Oct 2018

Lovetye

That was great and Brinley accommodate anything everything I needed. Lovely stay

10/10

Exceptional

03 Oct 2018

Amilcar

Nice and cozy, close to restaurants, train station. Safe area.

6/10

Pleasant

28 Sep 2018

Zareen

The front desk person was very friendly; however, I was placed in a basement room, which had similar decor to other rooms, but was filthy and I felt was somewhat unsafe because the few rooms on this lower level are easily accessible via the front door of the hotel. By the way, I wasn't informed that the only rooms left were in the basement until I went to check in. Also, the furniture in this room was in poor condition and the floors were very dirty. I ended up placing tissues across the floor so that I didn't get my feet dirty. Wouldn't stay here again.

2/10

Poor

12 Aug 2018

Nick

It was horrible. First I was lied to by the hotel staff abt my room. Then when I get to my room. The it was not clean the furniture was either old or broken. I left after 2 hrs. This was honestly the worst hotel I’ve ever stayed in and being lied to by the staff abt my room was the worst part

2/10

Poor

06 Aug 2018

amanda

Nice size room but it was so dirty !

Room was nice in photos but so dirty looked like it had never been cleaned. So dusty and dirty looking it made me uncomfortable will not stay again! Not worth the money !

6/10

Pleasant

04 Aug 2018

Raymond

The 100 dollars deposit is to extreme. Phone didn’t work. Towels were missing and I don’t think the room was properly cleaned

Partner

2/10

Poor

30 Jun 2018

nique

Worse experience than

I had booked the room for one night due to the hotel I usually stay at was sold out so i decided to try something different that was the worse decision i ever made i walked into the room the floor wasnt swept the room was muggy like they didn't even set up the a.c like all the other hotels the walls had dirt on them so did t
He dresser the a.c barely blew any air the sink water pressure was low and the tub had hair in it like they didn't even clean the room the bed sheet were dingy and before I lay in the bed I always check the mattress and the sheets it had stains In them and lil blood stains like someone had a small cut and it ended up on the bed for the amount of money for that room ur was not worth the stay this dont deserve no stars until they renovate all the rooms because it's a shame how they have ppl sleeping never again will.i waste money on this place