Best Western Gregory Hotel

United States , New York Area - NY
Brooklyn, 8315 4th Avenue
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100 reviews shown

4/10

Poor

14 Mar 2026

Ryan

Great location, decent price. Front desk staff was kind, housekeeping was very pushy and demanded tips, even lingered outside the door for a few minutes asking for a tip when we were leaving. I did tip later but didn’t have any cash on me at that moment. Entered our room even with the privacy sign on, attempting to service the room. My partner refused housekeeping at this time, and he told her not to say no and not to close the door. Was scary to myself and my partner. Room was 81 degrees when we came in, just had to pump the a/c for the day and go somewhere else. Room smelled a bit like smoke, but otherwise was very clean which was nice. Breakfast was great. Elevator was out of service. For the location it’s fantastic if you’re needing to be in Bay Ridge. However, I would encourage you to stay somewhere else if you can, you’ll find a similar room for maybe a higher price.

Partner

4/10

Poor

07 Mar 2026

Nanette

given room at 4F and staff didn't even informed us that elevator was broken

10/10

Exceptional

03 Mar 2026

Desiree

I had a wonderful time. All the staff was very pleasant and very helpful.

Family_with_children

2/10

Poor

24 Feb 2026

Cheryl

Elevator was out of service entire stay, they did not tell guests in advance. I contacted for solution and was told it as informed when I arrived...

10/10

Exceptional

23 Feb 2026

Felix

Clen

6/10

Pleasant

22 Feb 2026

Virginie

Clearly understaff but the little that was present was nice and helpful.
Location was good.
Cleanness was poor.
The elevator was in maintenance.
Not soundproofing between rooms.
The hotel looks to be under renovation witch is clearly needed.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Leanne

Clean and comfortable

2/10

Poor

18 Feb 2026

Ketjona

The room smells musty

8/10

Excellent

17 Feb 2026

Laurence

Very clean room, comfortable bed, nice TV with a nice clear picture. Room was a nice size, only problem is elevator was not running. I had to walk up to the 3rd floor

4/10

Poor

15 Feb 2026

kathleen

I would like a refund. First, the elevator was broken down, and it didn't just happen. I have bad knees and it hurt having to walk up the three flights of stairs. They did not let us know ahead of time. We had to be up early the next morning for a funeral, but did not get any sleep because all night we heard the people above us walking around and the bed sqeaking for two hours.

Business Family

4/10

Poor

14 Feb 2026

Johnny

Me and my girlfriend had to walk up and down to the 4th floor, the elevator was not working, that should have been mentioned on the Expedia listing.

10/10

Exceptional

09 Feb 2026

Lucy

Room

Leisure Partner

4/10

Poor

05 Feb 2026

Karen

No elevator, weed smoke odor in hall & room, no coffee or hot water maker in room, cleaning inconsistent, tho’ no housekeeping service staff entered rm & removed items not meant to trash but trashed.

6/10

Pleasant

27 Jan 2026

John

The room was nice enough and the bed was comfortable (although would have preferred a queen size). The elevator was under repair for the last day of our trip, so a bit inconvenient, but you gotta fix what you gotta fix. Breakfast bar was OK. Location was great! Not a lot of options in Bay Ridge, but this really worked well for us! For a non-smoking facility, there was the smell of smoke in the hallway and a bit in our room.

Friends_and_family Family

6/10

Pleasant

27 Jan 2026

anthony

The room was dated and could use updating. The elevator was broken for 5 days of our 7 day stay.
The staff was friendly.

Leisure Partner

4/10

Poor

26 Jan 2026

Essam

Room is clean, elevator out of service!

Leisure Self

10/10

Exceptional

23 Jan 2026

Alexander

Everything was perfect

Partner

10/10

Exceptional

22 Jan 2026

Joel

Excellent the room was very clean the towels also love the breakfast

Friends_and_family Family

4/10

Poor

19 Jan 2026

Beneida

The hotel over all didn't look clean. The bed sheets where stained. There were small roaches in the bathroom sink and coffee table. The towels smelled like humidity or like they were there for some time without being washed and there was no soap in the dispenser. Thank God I always bring my own towels and soap. I did tell the front desk lady about the soap and she handed me two little bar soaps. She said she thought that was taken care of. She was really nice though. I wasn't trying to be picky as I went for a funeral but it's just common sense and courtesy. The lack of parking was ridiculous and stressful specially when you are with kids. It took me over an hour both nights just to find a spot. The noise from other guests was insane. There were people screaming, laughing loudly, horse playing in the hallway, a couple fighting and the female kicking Johnny out of the room and Johnny cursing her out saying he pays the bills there, beds shaking all night and people upstairs walking all night were the highlights of our nights there. It was just a bit too much for us. Now the lobby, front desk area and breakfast area was nice and clean. The breakfast was good for what it was. It seems like all of the work is put in the front lobby and main floor but the floors and rooms need work.

Leisure Family

8/10

Excellent

24 Dec 2025

Radiah

Front desk clerk was friendly

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Alexander

Clean and sufficient

Partner

4/10

Poor

15 Dec 2025

gary

well the hotel was close to where I needed to go that was the only reason I gave it poor instead of terrible.. first checked in .. agent was fine and friendly.. but this is where this stops.. room run down smelled like smoking weed in room .. temperature was like 100 degrees and no thermostat.. had to call they adjusted now it was like 40 degrees..went down to pick up my food delivery… this is when the unexpected happened.. in walled a guy with his girlfriend well i’m sure it was a girl friend for rent .. asked to book a room with 0 i’d and 0 credit card .. and it was allowed .. the agent said no but someone who was supposed the manager came out and allowed.. wow amazing i paid almost 200 for this hotel…Best Western should be ashamed

Business

8/10

Excellent

15 Dec 2025

William

Good not great but priced accordingly so fair.

Leisure Partner

4/10

Poor

14 Dec 2025

Michael P

Shower door had to be held closed.

4/10

Poor

08 Dec 2025

Henry

For what I was charged i expected better. Had to have the shower fixed, deadbolt did not work, had to ask for hotel soap for the shower. Will not stay there again.

Leisure Self

8/10

Excellent

06 Dec 2025

Donna

Wonderful staff who were helpful with my unplanned stay. The room and facilities were comfortable, clean, and well maintained. The neighborhood has shopping and dining options. The only negative was the loud volume of hvac unit.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Gregory

it's a hidden jewel. really well run. just what you need.

8/10

Excellent

27 Nov 2025

Kihong

Clean, nice staffs, good breakfast

Partner

10/10

Exceptional

25 Nov 2025

Alexander

Yes

8/10

Excellent

23 Nov 2025

marialisa

courteous staff ,, very clean

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Sardor

All good )

Business Self

6/10

Pleasant

14 Nov 2025

Dana

Old hotel/not as clean as we expected for the hotel. Stuffy air in the room. Friendly staff. Good breakfast with variety of choices.

Leisure Family

6/10

Pleasant

14 Nov 2025

Hillary

The A/C was too loins, can not adjust temperature. Room is too noisy. Always either someone banged or slammed on the door. Someone walking or exercising that make the geeking sound all day. Hotel is not willing to change room for me.

2/10

Poor

09 Nov 2025

Sonya

Couldn’t find a thermostat in our room. We had to take scalding hot showers, due to no cold water. No bathrooms in public area. We were told check out time was 11:00, but a sign in the elevator said 12:00.

Leisure Family

10/10

Exceptional

08 Nov 2025

Kaitlen

Great stay!

4/10

Poor

06 Nov 2025

Nicholas

No one was at reception when I arrived. There was already someone there before me who said she was waiting a long time. Someone came to check me in after about 15 minutes.

10/10

Exceptional

06 Nov 2025

Kimberley

I would stay here again

Leisure Family

2/10

Poor

02 Nov 2025

Ranjan

Worst breakfast .Found blood stains in carpet on entry way to my room. Very unsanitary place

Partner

8/10

Excellent

27 Oct 2025

Terri

I've stayed at the Gregory multiple times and I come back for a reason. The staff is always kind and diligent and the neighborhood is wonderful. I normally stay during the week. The food service is great, but on the weekends breakfast item run out so fast that the staff can't keep up. I call them weekend locusts. People who eat three and four plates of breakfast because it's free. Other than the staff having trouble keeping up with that, it's just a wonderful place to stay, and that's why I keep coming back.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Elizabeth

Rooms are smelly, public areas have strong deodorizer smell. Carpets are ancient. Location is great.

Leisure

6/10

Pleasant

21 Oct 2025

Rochelle

Parking was a huge problem. Parking garage in the area close at 10 pm. There was no parking in the area.

8/10

Excellent

18 Oct 2025

dehua

Good

6/10

Pleasant

11 Oct 2025

Bridget

It was a run down hotel that needs updating

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Heather

Room was clean and comfortable. Beds were very comfortable and liked that the bathroom included shampoo, conditioner, etc..

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Ferid

Great place

Leisure Partner

10/10

Exceptional

29 Sep 2025

Angela

I enjoyed my stay with Best Western Bay Ridge Hotel. I liked that the room was spacious. The location is great and near by stores and restaurants. Definitely recommend, 10/10!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Keron

Excellent service

Business

10/10

Exceptional

25 Sep 2025

john

Newly renovated

6/10

Pleasant

23 Sep 2025

Gregory

I think a complimentary water per guest should be a requirement. $2 after that is fine. No property should be losing money over water. I think a message or note that snacks or drinks are unavailable for purchase. I understand shopping at the local corner store is the strategy behind that. I also understand getting what you paid for is in play for this property. The shower head to my bathroom was super loud don’t know if that normal. Overall I thought it was an ok stay at best

Leisure Family

10/10

Exceptional

23 Sep 2025

kitty

Great hotel. Love this hotel, nice people and very clean

8/10

Excellent

22 Sep 2025

Daniel

Hotel was conveniently located to subway, stores and many restaurants. Room was very clean and staff was very friendly and helpful

Business_and_leisure Self

8/10

Excellent

21 Sep 2025

Sharon

Great!

We arrived early and were give a small additional rate to check in at 10AM The desh clerk offerd us breakfast while we waited. The room was comfortable and clean.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2025

Terri

I was on a girls trip and we were just staying the night. I'd already stayed at this hotel before and was back, so looks good for the Gregory already. We needed a rollaway bed and they brought it right up, set it up, made the bed and brought me extra pillows. Everyone in the hotel was very friendly and the didn't even charge me for the bed which the website said was for a surcharge. I will go there again. Probably on my next of many trips to New York.

Leisure Friends

8/10

Excellent

17 Sep 2025

Xuejun

A nice and convenient place to stay and close to the subway.

10/10

Exceptional

13 Sep 2025

Adam

Comfortable, spacious room, decent breakfast, and the front desk staff were kind and helpful. I needed a space other than my room for a Zoom meeting, and they were kind enough to set me up in a small, quiet meeting room, which worked perfectly. Thank you! I'll be sure to book here again the next time I'm in the area.

6/10

Pleasant

12 Sep 2025

Stefanie

Not Worth It

The first room we were given was not cleaned. The bed was not even made. They gave us a different room which seemed clean enough. The rooms are small, and the hotel itself is pretty run down. I paid half the price for a hotel on LI and that one was way nicer. I would not stay here again.

Partner

4/10

Poor

10 Sep 2025

Joe

Fine but far from good

The hotel was a bit run down. The room was fine but the carpet is in need of a shampoo - it was dirty and a little damp. The shower pressure was nonexistent and the shower gel dispenser was empty. The hotel didn’t offer coffee unless it was 7am and didnt have a coffee pot in the room.

Business

8/10

Excellent

25 Aug 2025

John

property was very clean. our only gripe was with the TV. there was no way to access streaming networks through the interface they provided.

Leisure Family

8/10

Excellent

24 Aug 2025

Vincent

Other than the smell of Fabuloso, everything was just fine.

Leisure Friends

10/10

Exceptional

23 Aug 2025

SALMA

Clean and quiet

10/10

Exceptional

22 Aug 2025

Patrina

Very Pleasant Stay

My 1st time staying in the area. It was very clean, and pleasant!

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Cameron

Clean room, comfortable bed. Even with staff help, could not watch local TV, but that was OK, I was able to watch some things, but not adjust the volume. The microwave was unplugged and I decided not to deal with it.

Breakfast was acceptable; they could get some half-and-half. But the staff was nice, and when I asked them to check out at 11:15 instead of 11:00 because I had a tele-health visit, they said they'd do that without additional charge.

I parked by my sister's on Fort Hamilton Parkway where my car didn't have to be moved until Thursday; all parking near the hotel needed one's car to be moved at 8:30 a.m. on either Monday or Tuesday.

Business Self

8/10

Excellent

18 Aug 2025

Lori

Average property. Good location for where we were going

Leisure Friends

10/10

Exceptional

11 Aug 2025

Jennifer

We love to stay here when we visit. It’s walking distance to our family and friends. Great location.

Leisure Family

6/10

Pleasant

09 Aug 2025

Anna

The property itself was not very clean. Elevator looks like it has never been vacuumed. Bed and pillows was comfy. The area around offered some nice restaurants on 3rd ave. Front desk staff was not very friendly. Breakfast was awful. Only reason for 3 stars was because of places to walk and go to around the area. Felt fairly safe.

Leisure Family

8/10

Excellent

09 Aug 2025

Fred

Too noisy

6/10

Pleasant

29 Jul 2025

Steven

Bed was comfortable food was good

Leisure

10/10

Exceptional

28 Jul 2025

Ekaterina

We really liked the hotel, it was clean, the rooms were cleaned every day, there was a good quick breakfast, the hotel was near the metro and that was important for us.

10/10

Exceptional

20 Jul 2025

John

Excellent hotel at a reasonable price.

Partner

2/10

Poor

17 Jul 2025

randa

It was the worse hotel that I've been in. Very dirty room, hallway and elevator. The room smelled so bad. The cleaning staff came the second day and eventually left dirty towels and used the same sheets. They did not clean the desk or the bathroom. I talked to the front desk and the guy said that he will have the manager calling me but the manager didn't. I was referred by the teacher that i was taking her class so I was telling her and other students heard me and said the same thing. The teacher said that she will definitely take them off her list. I pretty much was miserable the whole time and disgusted. I feel that they should contact me and giving me my money back. I will never recommend the hotel to anyone. Thank you for following up and asking me for a feedback.

Business Self

8/10

Excellent

16 Jul 2025

ana

Hotel is exactly where I needed to be to see family and friends. Train is close by which is great. Restaurants very near which was perfect for my family

Leisure Family

8/10

Excellent

15 Jul 2025

vanessa

The hotel has no parking I felt Werid parking 3 blocks over . The beds weren’t bad it wasn’t dirty just little cosmetic work but overall it was fine breakfast was nice .

Leisure Partner

2/10

Poor

12 Jul 2025

Brad

A horrible odor in the room.

Business Self

8/10

Excellent

10 Jul 2025

Murad

Good

Business_and_leisure Family

2/10

Poor

08 Jul 2025

Verified traveler

Dirty hotel - find another option

This is a very dirty hotel. The lobby had dead bugs, empty food containers and chunks of hair on the ground. We requested a refund. We didn't get the refund but we still left and found different lodging. Do not stay here.

Business

4/10

Poor

07 Jul 2025

Christopher

The hotel had a wet floor sign in the elevator for 2 days. Plus they gave us a room with a soaking wet rug which ruined our bags. They didnt rush to move us they only kept taking new patrons and left us till 6pm the next day in that room and they were told 24hrs before. Never again...

Leisure Family

10/10

Exceptional

01 Jul 2025

Erica aka Shahada

Wish had a parking area

Business

6/10

Pleasant

01 Jul 2025

Angela Rose

Second time staying there first time was awesome. Second time had to kill a few cockroaches in restroom, and the elevator took extra long for only being 4 floors.

2/10

Poor

29 Jun 2025

Vusala

Would not recommend this property. Price should be less for this hotel.

6/10

Pleasant

23 Jun 2025

Danielle

The lock in the bathroom was broken and when I mentioned it, no one checked up. I mentioned it again at checkout and the clerk response was as if myself and my spouse didn't know how to unlock a door. I also requested a crib, but it was visibly, soiled/stained.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Jose

Great breakfast, clean rooms and convenient

Self

8/10

Excellent

18 Jun 2025

Giorgi

Property is Okay. Noise level little high. Generally, I would stay good hotel.

Leisure Partner

8/10

Excellent

12 Jun 2025

Theodora

Staff was very friendly!

Leisure Family

8/10

Excellent

07 Jun 2025

Benjamin

I had a wonderful stay at this hotel! The staff were incredibly welcoming and professional, the rooms were spotless and well-appointed, and the location couldn't have been more convenient—close to public transport, and key attractions.
The bed was comfortable, the air conditioning worked perfectly, and I appreciated the thoughtful touches like toiletries. Breakfast was fresh and varied, and the common areas were quiet and well maintained.
The only downside was the Wi-Fi, which was not available for all customers. It was so frustrating. For a hotel that gets everything else right, I hope they invest in improving this aspect soon—especially for guests who need to work or stream.
Overall, I’d happily stay again. Just be prepared to use mobile data if reliable internet is a must

Business_and_leisure Family

10/10

Exceptional

06 Jun 2025

Lorenda

Great location! Very safe and short walk to restaurants and stores. Very quiet.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Jean-marie

Great place and everything was perfect

Business Self

10/10

Exceptional

23 May 2025

Christine

It was clean, some renovations going on to be aware of, but overall a great hotel

Leisure Family

4/10

Poor

21 May 2025

Mary

The property is under construction so it wasn’t on the best shape when we stayed. I imagine once renovations are done it will be nice.

10/10

Exceptional

21 May 2025

Jasmine

Nice and clean

Leisure Family

10/10

Exceptional

21 May 2025

DELIS

I feel safe and comfortable at this location

Business_and_leisure Self

2/10

Poor

19 May 2025

Nicholas

Outside in front of the hotel was full of trash. You'd think they would have someone cleaning it up. Multiple homeless people on the benches right in front. My TV did not work for 2 days. If you're reading this, dont make the same mistake I did!

Leisure Family

8/10

Excellent

06 May 2025

Vakhtang

Perfect place for food
Shopping
Walking

Family

10/10

Exceptional

04 May 2025

Vakhtang

Good location
Good for food and walk

Business Family

4/10

Poor

02 May 2025

George

I have stayed in this property numerous times, being both a past resident of the area and frequent traveler to the Bay Ridge area. Upon our arrival we were upgraded to a suite but Yikes. The tv in the bedroom had limited channels not like the one in the living area. The sofa had a large white stain on it. The furniture in the room was all pitted, probably not been cleaned in ages and really NEEDS replacement already. The bed was comfortable but there was a long black hair in the bed which makes me question did the maid loose that hair or did not change the sheets. Even the furniture in the lobby was beyond tired. Hey I visit this area frequently and hope the hotel views this as constructive criticism, because as I stated I frequent this area. But until the hotel invests in itself I just can't see myself staying here. The staff especially the man at the desk was extremely pleasant and a real gentleman. So no not all bad but tired and not clean

Leisure Partner

6/10

Pleasant

01 May 2025

Vincent

The lobby is under construction and many if the floors Very difficult to get help

10/10

Exceptional

25 Apr 2025

Magaly

Front desk was awesome.

Business Family

4/10

Poor

21 Apr 2025

Lileth

I like that they are renovating and they are improving but our hotel room drain was clogged and all the hand soap and lotion was empty. But it was very convenient to subway.

2/10

Poor

17 Apr 2025

Jessica

Front reception staff very rude and unprofessional. There was no HEAT whatever when we stayed in early march when it was particularly frigid outside. Paying over $200 a night n freeze, that is unacceptable..never again

Leisure Self

10/10

Exceptional

17 Apr 2025

Desiree

Fabulous staff. Always very pleasant and qilling to help.

Leisure Family_with_children

8/10

Excellent

10 Apr 2025

ANEECIA

They are doing renovations so the missing tiles at the top of the stairs irked me.