Name: Best Western Gregory Hotel
Address: 8315 4th Avenue, Brooklyn, 11209, US

4/10

Poor

28 Jul 2026

Esther

The hotel is dirty and smelly. The bathroom wasn’t cleaned, there were yellow spots on the toilet seat, the water is either too hot or too cold.

10/10

Exceptional

27 Jul 2026

Gezim

Really nice hotel

8/10

Excellent

21 Jul 2026

Gregory

Need to really lower prices. Up the breakfast game..VERY convenient for cubs

Partner

10/10

Exceptional

17 Jul 2026

Stuti

Good

10/10

Exceptional

16 Jul 2026

Raquel

Very clean and the staff very nice.

Partner

10/10

Exceptional

15 Jul 2026

Anne

So many things in walking distance. Safe walking too and from parking garage- but also found free parking on the side streets! I would definitely return

Partner

10/10

Exceptional

06 Jul 2026

Stephen

I liked the large TV with like to lots of channels, internet and the ability to cast your own device to it. The continental breakfast was good with alot of choices and NY style bagels plus juices that were’nt too watered down like Hampton Inn. The front desk was very helpful. The single elevator was a little small and slow but it served its purpose. The hotel loading zone was very helpful.

Partner

6/10

Pleasant

06 Jul 2026

Michael

Older hotel needs some updating. We had an issue with the AC unit not working well the first night. I went downstairs in the middle of the night to try to get a different room and they were sold out. first thing in the morning we had to pack everything up and leave it with the front desk until they cleaned a room later in the day. When we got back around 5 pm they gave us our stuff and keys to our new room. When we got up there they were still housekeeping the room so we had to wait. While waiting we could see they pulled the AC unit from our first room. I know things happen but no apologies or attempts to make things right. Just felt like they didn't care.

Partner

10/10

Exceptional

01 Jul 2026

joanne

PERFECT stay! (except for some noisy neighbors first night. CLEAN, great staff, easy check-in and -out.

Self

2/10

Poor

30 Jun 2026

Alexey

I was not expecting much but not to this extent. Ironing board was broken, lights in the bathroom were working half the time, water in the sink was barely running. But the worst thing happened the night before check out, when our room electronic door lock got broken. They couldn’t open the door for 2 hours, because they didn’t have a charger to a piece of equipment which they had to use to open the door. Eventually they offered us another room. 20 minutes in they finally opened the door, woke us up to inform that the door is opened. Never ever again will we be staying there.

Family_with_children

10/10

Exceptional

30 Jun 2026

Yohanna

Great stay. No complaints.

Self

2/10

Poor

30 Jun 2026

lisa

I

10/10

Exceptional

29 Jun 2026

Kelly

Nice room!

Family

4/10

Poor

28 Jun 2026

Erwin F.

Overall, my stay was okay, but there were several issues that future guests should know about.

The front desk staff did not seem to be familiar with the hotel’s services and provided incorrect pricing information. There was also poor communication between front desk employees, which caused confusion during my stay.

The room was missing basic amenities like shampoo and body wash, which was disappointing.

On the positive side, the breakfast was good, with a decent variety of options.

Friends

8/10

Excellent

20 Jun 2026

Jose

The room was very clean. The breakfast was very good and fresh. The staff was very friendly and nice. I have to add that my next door neighbors were very noisy and loud; probably due to the many kids they had. Otherwise it was a nice stay.

Self

10/10

Exceptional

19 Jun 2026

James

I grew up just 3 blocks from this hotel but never set foot inside. Over 50 years later I wanted to stay close to my old neighborhood so I gave The Gregory a chance and I’m so glad I had. What a wonderful experience, great staff friendly and helpful. Amazing clean room at a great price. Full great variety breakfast that lasts for even more hours than others. I’ll be back.

Self

2/10

Poor

18 Jun 2026

ALI

Very dirty and no customer service

Family_with_children

8/10

Excellent

18 Jun 2026

Angelina

I enjoyed my stay and felt the hotel was worth the price. The only area that needs attention is cleanliness, as the room could have been cleaner.

Family

8/10

Excellent

17 Jun 2026

Forbes

A real breakfast, comfortable bed, clean room.

Family_with_children

6/10

Pleasant

16 Jun 2026

Gazal

Staff and location the only good thing

10/10

Exceptional

10 Jun 2026

Rosana

Very comfortable in a great area in Bay Ridge near shops, restaurants and walk distance to Shore Road Park and next to Subway. The shower door was intriguing, but is a good stay with breakfast.

10/10

Exceptional

09 Jun 2026

Marjorie

it was perfect.Very clean and great neighborhood. staff excellent

Partner

4/10

Poor

08 Jun 2026

Yulia

This is my second stay at this hotel. We had a pleasant experience about six years ago, but this time the hotel seemed very run down. The towels and linens were extremely thin and did not look clean, and the room did not appear to have been properly cleaned before our arrival. Breakfast was awful. Unfortunately, everything that made our previous stay enjoyable was missing this time, except for the location.

Family

8/10

Excellent

07 Jun 2026

Kaitlyn

The shower barely worked. Which was my biggest complaint. Everything else was pretty good

Self

4/10

Poor

01 Jun 2026

Nastassia

The hotel rents their staple for events and the music was loud till 11pm- to the point that the floors in my room were vibrating (our room was right above the banquet space). The room was not cleaned even once during my 3 night stay. Feels that the quality is deteriorating with each stay.

8/10

Excellent

26 May 2026

Kenneth

Very nice room. Staff very helpful. Should include shower caps and a do not disturb sign in room. Two complaints: Room key sensor was difficult to open the door and I did not get wake up call.

Partner

6/10

Pleasant

24 May 2026

Gary

They sneak in a charge for the safe in the room!

Partner

8/10

Excellent

22 May 2026

James

If you're visiting friends or family in the Bay Ridge area (or are marooned by a commuter railroad strike as I was) this is a fine place to stay. It is reasonably clean and the free breakfast provided, though basic, is pretty good.

My room was comfortable. I considered it cozy, others might consider it small. Ice machine in the hallway didn't work; there were a few small things like that which could use some updating.

Lots of restaurants and coffee shops - and a subway- just a few blocks away. Safe and quiet.

6/10

Pleasant

20 May 2026

Ghamdan

It is a 3 star hotel. It’s ok

Family_with_children

4/10

Poor

18 May 2026

Jacqueline

Terrible service....no ice' sporadic and no desk service, terrible breakfast, smoke alarm low battery beeping all early morning, slow elevator...very poor experience

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Irina

Yes breakfast was fresh, the room temperature was normal, ac works

Family

2/10

Poor

10 May 2026

Ikromjon

AC not working

Family

8/10

Excellent

06 May 2026

Ellen

The coffee could be fresh brewed instead of instant. It was pretty aweful.

10/10

Exceptional

01 May 2026

Alexandra

Great location and very confortable. The staff is incredibly kind. This is our second time and it keeps on looking better and better with the remodeling. We complaied about someone smoking weed on our floor and they immediately took care of it.

2/10

Poor

28 Apr 2026

Carol

When we arrived at 6:30 PM we were told that our room had not yet been cleaned and told to wait for a while. We told the front desk staff we would go eat and come back. When we returned at 8:30 PM we were told again that our room was not ready. There were at least 6 others waiting for their rooms. We left and found another hotel.

Partner

6/10

Pleasant

27 Apr 2026

Ally

.

Partner

2/10

Poor

25 Apr 2026

William

Checked in at 3pm, was told by the front staff that our room is not ready and will need another 20 min. So we stepped out to have dinner , and came back at 8pm, room still not ready. Asked the front staff, he had no answer why and left for about an hour and a half before returning with a room.

Now inside the room, was an unfinished renovation project, the whole room smelled like paint and construction. The bathroom sink was leaking and the bathroom would now close shut due to the floor and door not being parallel.

Family

8/10

Excellent

22 Apr 2026

Blaise

The Best Wetern Gregory Hotel is the only lodging option in Bay Ridge, Brooklyn, and it serves well for those who need to be in the area. It is safe, clean and comfortable, at reasonable prices, and the included breakfast includes many choices. If one needs to get to downtown Brooklyn or Manhattan, the R subway line is just two blocks away. On the downside, the place is somewhat spartan and they are in the midst of renovation.

Partner

4/10

Poor

18 Apr 2026

Fayeza

Leaking sink. No outlet behind microwave. Dirty

Family

8/10

Excellent

15 Apr 2026

Christopher

Good hotel in Brooklyn at a fair price

Self

8/10

Excellent

12 Apr 2026

Sarah

Yes and yes. Staff was courteous and polite. My room had a leak coming from the ceiling and shower head needed to be changed. I informed management, but they didn't respond. But overall it was very good. I love the quite and pleasant atmosphere even with all the construction going on at this site

6/10

Pleasant

12 Apr 2026

Linda

Frayed sheets on one bed. Elevator had issues working. I stayed here in the past, but it has really gone downhill. 👎

10/10

Exceptional

09 Apr 2026

Dwayne

Good all around

8/10

Excellent

07 Apr 2026

Ali

Staff were great, but construction were happening in elevator was broken. Overall, it was ok

6/10

Pleasant

07 Apr 2026

Grace

The room was not the cleanest. When we arrived there were some dirt and dammages to the room, I believe they may be undergoing some renovations. Our room was also missing the TV remote and had a broken lamp.

Partner

8/10

Excellent

06 Apr 2026

Chris

Property is average.

Self

2/10

Poor

01 Apr 2026

Maria Elvia

Do not stay here! The entire place reeks of cleaning product Fabuloso. It’s overwhelming. The elevator does not work.

Business

8/10

Excellent

24 Mar 2026

Anastasiya

All was great, very convenient. The staff were friendly, gave extra time with no issues in the AM. Thanks!

4/10

Poor

19 Mar 2026

Natalya

First of all the elevator didn’t work, whole time was on construction). Air conditioning was working poorly: either too hot or too cold and loud. They obviously were doing construction work at the hotel and it was very loud.
The area surrounding the hotel was ok.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Edwin

Everything was ok except the elevator didn’t work and I had a third floor room. Looking at it positive. I got some exercise in.

4/10

Poor

17 Mar 2026

Teresa

Clean , neat. But no elevator. My sister was left shlepping up 2 flights of stairs, no one seemed interested. Very noisy. Banging, excessive and loudly all day with out stop. Very little rest during stay due to that , very upsetting.
Not the service I was expecting.
Disappointed

Self

4/10

Poor

16 Mar 2026

Linda

Room was not available at time of checkin. Elevator was not working. Our room was on the third floor so we had to carry our bags up two flights of stairs. Building was erected in 1926 so stairs are fairly narrow and steep. Also website said parking was free. That's because you have to find a place to parking on the street.

Partner

4/10

Poor

14 Mar 2026

Ryan

Great location, decent price. Front desk staff was kind, housekeeping was very pushy and demanded tips, even lingered outside the door for a few minutes asking for a tip when we were leaving. I did tip later but didn’t have any cash on me at that moment. Entered our room even with the privacy sign on, attempting to service the room. My partner refused housekeeping at this time, and he told her not to say no and not to close the door. Was scary to myself and my partner. Room was 81 degrees when we came in, just had to pump the a/c for the day and go somewhere else. Room smelled a bit like smoke, but otherwise was very clean which was nice. Breakfast was great. Elevator was out of service. For the location it’s fantastic if you’re needing to be in Bay Ridge. However, I would encourage you to stay somewhere else if you can, you’ll find a similar room for maybe a higher price.

Partner

4/10

Poor

07 Mar 2026

Nanette

given room at 4F and staff didn't even informed us that elevator was broken

10/10

Exceptional

03 Mar 2026

Desiree

I had a wonderful time. All the staff was very pleasant and very helpful.

Family_with_children

2/10

Poor

24 Feb 2026

Cheryl

Elevator was out of service entire stay, they did not tell guests in advance. I contacted for solution and was told it as informed when I arrived...

10/10

Exceptional

23 Feb 2026

Felix

Clen

6/10

Pleasant

22 Feb 2026

Virginie

Clearly understaff but the little that was present was nice and helpful.
Location was good.
Cleanness was poor.
The elevator was in maintenance.
Not soundproofing between rooms.
The hotel looks to be under renovation witch is clearly needed.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Leanne

Clean and comfortable

2/10

Poor

18 Feb 2026

Ketjona

The room smells musty

8/10

Excellent

17 Feb 2026

Laurence

Very clean room, comfortable bed, nice TV with a nice clear picture. Room was a nice size, only problem is elevator was not running. I had to walk up to the 3rd floor

4/10

Poor

15 Feb 2026

kathleen

I would like a refund. First, the elevator was broken down, and it didn't just happen. I have bad knees and it hurt having to walk up the three flights of stairs. They did not let us know ahead of time. We had to be up early the next morning for a funeral, but did not get any sleep because all night we heard the people above us walking around and the bed sqeaking for two hours.

Business Family

4/10

Poor

14 Feb 2026

Johnny

Me and my girlfriend had to walk up and down to the 4th floor, the elevator was not working, that should have been mentioned on the Expedia listing.

10/10

Exceptional

09 Feb 2026

Lucy

Room

Leisure Partner

4/10

Poor

05 Feb 2026

Karen

No elevator, weed smoke odor in hall & room, no coffee or hot water maker in room, cleaning inconsistent, tho’ no housekeeping service staff entered rm & removed items not meant to trash but trashed.

6/10

Pleasant

27 Jan 2026

John

The room was nice enough and the bed was comfortable (although would have preferred a queen size). The elevator was under repair for the last day of our trip, so a bit inconvenient, but you gotta fix what you gotta fix. Breakfast bar was OK. Location was great! Not a lot of options in Bay Ridge, but this really worked well for us! For a non-smoking facility, there was the smell of smoke in the hallway and a bit in our room.

Friends_and_family Family

6/10

Pleasant

27 Jan 2026

anthony

The room was dated and could use updating. The elevator was broken for 5 days of our 7 day stay.
The staff was friendly.

Leisure Partner

4/10

Poor

26 Jan 2026

Essam

Room is clean, elevator out of service!

Leisure Self

10/10

Exceptional

23 Jan 2026

Alexander

Everything was perfect

Partner

10/10

Exceptional

22 Jan 2026

Joel

Excellent the room was very clean the towels also love the breakfast

Friends_and_family Family

4/10

Poor

19 Jan 2026

Beneida

The hotel over all didn't look clean. The bed sheets where stained. There were small roaches in the bathroom sink and coffee table. The towels smelled like humidity or like they were there for some time without being washed and there was no soap in the dispenser. Thank God I always bring my own towels and soap. I did tell the front desk lady about the soap and she handed me two little bar soaps. She said she thought that was taken care of. She was really nice though. I wasn't trying to be picky as I went for a funeral but it's just common sense and courtesy. The lack of parking was ridiculous and stressful specially when you are with kids. It took me over an hour both nights just to find a spot. The noise from other guests was insane. There were people screaming, laughing loudly, horse playing in the hallway, a couple fighting and the female kicking Johnny out of the room and Johnny cursing her out saying he pays the bills there, beds shaking all night and people upstairs walking all night were the highlights of our nights there. It was just a bit too much for us. Now the lobby, front desk area and breakfast area was nice and clean. The breakfast was good for what it was. It seems like all of the work is put in the front lobby and main floor but the floors and rooms need work.

Leisure Family

8/10

Excellent

24 Dec 2025

Radiah

Front desk clerk was friendly

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Alexander

Clean and sufficient

Partner

4/10

Poor

15 Dec 2025

gary

well the hotel was close to where I needed to go that was the only reason I gave it poor instead of terrible.. first checked in .. agent was fine and friendly.. but this is where this stops.. room run down smelled like smoking weed in room .. temperature was like 100 degrees and no thermostat.. had to call they adjusted now it was like 40 degrees..went down to pick up my food delivery… this is when the unexpected happened.. in walled a guy with his girlfriend well i’m sure it was a girl friend for rent .. asked to book a room with 0 i’d and 0 credit card .. and it was allowed .. the agent said no but someone who was supposed the manager came out and allowed.. wow amazing i paid almost 200 for this hotel…Best Western should be ashamed

Business

8/10

Excellent

15 Dec 2025

William

Good not great but priced accordingly so fair.

Leisure Partner

4/10

Poor

14 Dec 2025

Michael P

Shower door had to be held closed.

4/10

Poor

08 Dec 2025

Henry

For what I was charged i expected better. Had to have the shower fixed, deadbolt did not work, had to ask for hotel soap for the shower. Will not stay there again.

Leisure Self

8/10

Excellent

06 Dec 2025

Donna

Wonderful staff who were helpful with my unplanned stay. The room and facilities were comfortable, clean, and well maintained. The neighborhood has shopping and dining options. The only negative was the loud volume of hvac unit.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Gregory

it's a hidden jewel. really well run. just what you need.

8/10

Excellent

27 Nov 2025

Kihong

Clean, nice staffs, good breakfast

Partner

10/10

Exceptional

25 Nov 2025

Alexander

Yes

8/10

Excellent

23 Nov 2025

marialisa

courteous staff ,, very clean

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Sardor

All good )

Business Self

6/10

Pleasant

14 Nov 2025

Dana

Old hotel/not as clean as we expected for the hotel. Stuffy air in the room. Friendly staff. Good breakfast with variety of choices.

Leisure Family

6/10

Pleasant

14 Nov 2025

Hillary

The A/C was too loins, can not adjust temperature. Room is too noisy. Always either someone banged or slammed on the door. Someone walking or exercising that make the geeking sound all day. Hotel is not willing to change room for me.

2/10

Poor

09 Nov 2025

Sonya

Couldn’t find a thermostat in our room. We had to take scalding hot showers, due to no cold water. No bathrooms in public area. We were told check out time was 11:00, but a sign in the elevator said 12:00.

Leisure Family

10/10

Exceptional

08 Nov 2025

Kaitlen

Great stay!

4/10

Poor

06 Nov 2025

Nicholas

No one was at reception when I arrived. There was already someone there before me who said she was waiting a long time. Someone came to check me in after about 15 minutes.

10/10

Exceptional

06 Nov 2025

Kimberley

I would stay here again

Leisure Family

2/10

Poor

02 Nov 2025

Ranjan

Worst breakfast .Found blood stains in carpet on entry way to my room. Very unsanitary place

Partner

8/10

Excellent

27 Oct 2025

Terri

I've stayed at the Gregory multiple times and I come back for a reason. The staff is always kind and diligent and the neighborhood is wonderful. I normally stay during the week. The food service is great, but on the weekends breakfast item run out so fast that the staff can't keep up. I call them weekend locusts. People who eat three and four plates of breakfast because it's free. Other than the staff having trouble keeping up with that, it's just a wonderful place to stay, and that's why I keep coming back.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Elizabeth

Rooms are smelly, public areas have strong deodorizer smell. Carpets are ancient. Location is great.

Leisure

6/10

Pleasant

21 Oct 2025

Rochelle

Parking was a huge problem. Parking garage in the area close at 10 pm. There was no parking in the area.

8/10

Excellent

18 Oct 2025

dehua

Good

6/10

Pleasant

11 Oct 2025

Bridget

It was a run down hotel that needs updating

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Heather

Room was clean and comfortable. Beds were very comfortable and liked that the bathroom included shampoo, conditioner, etc..

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Ferid

Great place

Leisure Partner

10/10

Exceptional

29 Sep 2025

Angela

I enjoyed my stay with Best Western Bay Ridge Hotel. I liked that the room was spacious. The location is great and near by stores and restaurants. Definitely recommend, 10/10!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Keron

Excellent service

Business

10/10

Exceptional

25 Sep 2025

john

Newly renovated