Charlotte
This is not a ´Boutique Hotel’ as per the description.
1. No staff found at all until the morning of our last day when I found the GM who was hidden in an office marked staff only. I raised with her many of the points below. A hotel would have a visible reception presence at the main entrance and overnight security. I met a man cleaning the stairs on our last night, he may have been the night Porter?
2. No restaurant, bar, or anywhere to eat. A hotel would have all of these. The ‘well equipped communal kitchen’ had no forks, 2 mugs and no glasses. The fridge freezers are not properly cleaned or defrosted.
3. Our room had no tea/coffee making facilities which would be standard in a hotel.
4. No bedside table except an old school examination desk, 1 bedside light, no wardrobe (rail only) and no full length mirror. Again, standard in any hotel.
5. Contactless check-in is a euphemism for no staff. Risky as are the key codes changed?
6. The ‘on site secure car park’ is a misleading overstatement. It is a secluded, unlit area with a very uneven surface and no security whatsoever.
6. The decking outside the conservatory to the right of the entrance is unusable as it has rotted and is cordoned off.
7. The large tree outside the front of the entrance is similarly cordoned off, perhaps on advice? Both are serious H&S issues.
8. Other guests seemed to be working age men from other countries, working men’s clothing was seen to be drying in the conservatory on a daily basis.
1. No staff found at all until the morning of our last day when I found the GM who was hidden in an office marked staff only. I raised with her many of the points below. A hotel would have a visible reception presence at the main entrance and overnight security. I met a man cleaning the stairs on our last night, he may have been the night Porter?
2. No restaurant, bar, or anywhere to eat. A hotel would have all of these. The ‘well equipped communal kitchen’ had no forks, 2 mugs and no glasses. The fridge freezers are not properly cleaned or defrosted.
3. Our room had no tea/coffee making facilities which would be standard in a hotel.
4. No bedside table except an old school examination desk, 1 bedside light, no wardrobe (rail only) and no full length mirror. Again, standard in any hotel.
5. Contactless check-in is a euphemism for no staff. Risky as are the key codes changed?
6. The ‘on site secure car park’ is a misleading overstatement. It is a secluded, unlit area with a very uneven surface and no security whatsoever.
6. The decking outside the conservatory to the right of the entrance is unusable as it has rotted and is cordoned off.
7. The large tree outside the front of the entrance is similarly cordoned off, perhaps on advice? Both are serious H&S issues.
8. Other guests seemed to be working age men from other countries, working men’s clothing was seen to be drying in the conservatory on a daily basis.
