Vale Hotel

10/10

Exceptional

27 Jun 2026

Anne

Lovely room with a fridge . Has air con which was great as it was very hot in London .
Bed was very comfortable.

Self

10/10

Exceptional

23 Jun 2026

Laura

A++

Family_with_children

10/10

Exceptional

19 Jun 2026

Carol

We loved staying at the hotel, but the best thing was room service was still available at 12:00 am when we arrived from Harry Styles’ concert.

Family_with_children

4/10

Poor

11 Jun 2026

Arscene

Poor customer service and unhelpful staff

6/10

Pleasant

07 Jun 2026

Jayne

Stay was ok. Couple of things to be aware of - early check in (I arrived at 1230) costs £40 and buffet breakfast for any kids over 12 is £20 each so £60 for a family of 3 is quite a lot. I think the Marriott could do a lot more to make their hotels more family friendly and welcoming.

10/10

Exceptional

29 May 2026

Raul

Great hotel, clean and very well connected to the tube and bus

Friends_and_family Family

10/10

Exceptional

25 May 2026

Michael

Perfect stay perfect staff amazing knowledge of the area and always happy to help

Friends_and_family Family

10/10

Exceptional

23 May 2026

Hicham

-

10/10

Exceptional

04 May 2026

Paul

Terrific buffet breakfast!

Family

8/10

Excellent

27 Apr 2026

Carolyn

Large, comfortable rooms and quiet, beautiful area. There should be caffeinated coffee in the hotel room, or at least in the lobby. There were two little packets of instant decaf coffee, no microwave, and an electric kettle that didn't seem to be working.

Partner

10/10

Exceptional

26 Apr 2026

Debbie

Would recommend.

Family

8/10

Excellent

26 Apr 2026

Don

A/c not cold enough at this time of the year - cold outside yet too warm inside - doesn’t make sense!

6/10

Pleasant

23 Apr 2026

Tandalire

Upon my second stay there, my bed springs were very bad.
People were pretty friendly. They charge for just regular black coffee which is very expensive for not being a special coffee. Bad for Uber pickup. They only accommodate taxi cabs

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Brian

No coffee sachets in the room and no bottled water left out.
Staff excellent and hotel very well maintained and very well placed for Maida Vale and 2 tube stations

Partner

6/10

Pleasant

21 Apr 2026

Era

Clean room , friendly staff good breakfast

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Oliver

Class

8/10

Excellent

17 Apr 2026

Raakhi Tanvi

The AC was only able to get as low as 18 and the room was already quite warm and the window doesn't open so it wasn't a particularly comfortable sleep in terms of room temperature, I imagine in the summer it would be very difficult to sleep. It's a lovely modern and otherwise very comfortable hotel. Staff are wonderful too

10/10

Exceptional

06 Apr 2026

Gwilym

Staff were excellent and rooms were clean and spacious. We had a family room with 2 double beds. Breakfast and food as a whole were brilliant. Great location too being only 2 to 3 minute walk to the bus stop and 5 mins walk from kilburn park underground.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Philip

It was a very nice hotel spacious room with comfortable bed but the pillows weren't very good at all 1 wasnt enough 2 was to many no happy medium.
The only thing that let it down was breakfast organised chaos it was like eating in a canteen not really impressed but the food was nice

Partner

2/10

Poor

01 Apr 2026

Deborah

The pool closes at 6 pm for kids. That is pretty ridiculous. At a family friendly hotel they
Would close the pool to anyone 18
Or younger.

10/10

Exceptional

31 Mar 2026

Corinne

Room was clean and tidy abd a great size.
Reception was beautiful & always smelled amazing.

Family_with_children

10/10

Exceptional

25 Mar 2026

Juan

Great hotel.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Peter

Convenient location

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Plato

Nice hotel, good people.

Family

8/10

Excellent

23 Feb 2026

Glenn

Perfectly fine for a one night stay with breakfast for a business trip

8/10

Excellent

22 Feb 2026

Jeannine

Had to ask for the room to be made up. Very annoying.

10/10

Exceptional

21 Feb 2026

Adam

Lovely stay

Partner

2/10

Poor

19 Feb 2026

Tonye

Everything

8/10

Excellent

18 Feb 2026

Wai Yu

The hotel is overall a bit old, but it is well kept and up to standard. Location is good and price is reasonable. Parking is a bit expensive (£40 per night). When I was the staff to help me find the way to the carpark she just turned away to pick up a phone, luckily another staff helped me immediately. Just a bit shocked for the first staff as I didn't expect it in Mariott.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Richard

Clean room, friendly staff, good price

Family_with_children

10/10

Exceptional

17 Feb 2026

Miriam

Lovely room, immaculate and polite and helpful staff

6/10

Pleasant

15 Feb 2026

Heidi

Pros:
- Pleasant room and lobby area
- Lots of free parking around on the road
- Comfortable bed
- Lovely shower and toiletries provided
- Good breakfast

Cons:
- The pool was poor and not as advertised. The photos look very appealing. The pool was in a cramped room, water was cloudy and there was muck up the walls. This was the main reason we chose this hotel so was disappointing for us
- The room next to us obviously had someone smoking cannabis in it which made the hallway smell
- We didn't have any tea/coffee in our room bit did have a kettle. Assume this was a mistake

Overall, for a Marriott hotel and the price this hotel was not as expected

Partner

6/10

Pleasant

15 Feb 2026

Khuram

Evey nite I stayed there was a drilling noise 8 am
Which disturbed my sleep

Partner

2/10

Poor

11 Feb 2026

Uba

landed London on the 10th February as against 9th and realised YOU BOOKEDTHE SAME ROOM TWICE!!!

PLEASE DO ALL NECESSARY REFUNDS.
THANK YOU.

Business Self

10/10

Exceptional

07 Feb 2026

Samiksha

Yes

Partner

10/10

Exceptional

05 Feb 2026

Gary

Very quiet room, clean and all staff very pleasant and friendly.

Partner

10/10

Exceptional

01 Feb 2026

Jonathan

Very functional room.

Family

10/10

Exceptional

24 Jan 2026

Lisa

Great hotel, very clean and quiet.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Anuwat

Staffs were friendly and helpful.
Room is adequate for the size family.
Transportation was near by.

8/10

Excellent

18 Jan 2026

Suz

Lots is space in room. Very clean. Very friendly helpful staff. Great location.

Leisure Family

10/10

Exceptional

11 Jan 2026

K

Family visit to London, good price and Bannatynes gym a bonus

Partner

8/10

Excellent

10 Jan 2026

Brendalyn

Room nice and warm on arrival. All the staff were courteous and friendly. A pleasant and restful stay.

8/10

Excellent

09 Jan 2026

Tiffany

The property was nice and well kept. My room although I requested for it to be serviced was only serviced once during my five day day. The environment surrounding the hotel was ideal for visiting tourist who want to be immersed in the London city life

Business_and_leisure Self

10/10

Exceptional

02 Jan 2026

Govindan

Clean room and great service

Leisure Family

10/10

Exceptional

02 Jan 2026

Jonathan

The staff were fabulous and extremely helpful and engaged. Thank you!

Partner

8/10

Excellent

27 Dec 2025

Graeme

Floor was not properly vacuumed and it was dusty. Window could not be opened so there was no way to ventilate the room. Bathroom was clean. Bath area had limescale/ mould ; needs a bit of TLC. Overall, ok stay. Thanks.

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Jade

Room was clean however bath was marked ?a burn. No other issues

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Doris

rooms were clean and bigger than most, close to the underground, however neighborhood was sketchy, but I liked seeing how the locals lived. great local bar called The Bell just down the street, highly recommend for a pint.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Cesar

Good

8/10

Excellent

08 Dec 2025

David

Nicely appointed hotel.. It tries hard to 4 star property but in my opinion it needs fresh ideas.. Lack of staff is an issue not sure why that is.. Parts of the hotel feel in need of TLC and the cleaning crew needs more time allocated to each room to do, a thoughtful job , as opposed to surface cleaning.. Overall i wont go back as the property overall to me lacked hospitality

10/10

Exceptional

05 Dec 2025

Deborah

Lovely, spacious room. King bed. Deep bathtub. Easy walk to the tube. We totally enjoyed our time here.

Partner

10/10

Exceptional

28 Nov 2025

Ka Yin Steven

Cle

10/10

Exceptional

18 Nov 2025

Paul

Stay regularly. Excellent value for money and a five stare breakfast!

Leisure Partner

10/10

Exceptional

09 Nov 2025

Stacey

Lovely stay - all great!

Friends_and_family Friends

6/10

Pleasant

02 Nov 2025

Nathan

Good hotel but not great. The bed in the room I got accommodated was in a slant.

Leisure Self

4/10

Poor

01 Nov 2025

Aaron

Lots of stuff were broken. There was no shower floor but only a really narrow bathtub with a broken shower head. Plus, the pull out couch bed was broken as a spring popped off. Place felt outdated and needs a makeover. And they charged 40 pounds a night for parking in a really narrow and cramped space. In addition, you can’t use your key card to buzz into the hotel nor the parking garage. You have to call the front desk each time. This is very cumbersome. The food was decent, but overall, it was a poor experience. I was expecting much better from a Marriot in London

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Brendalyn

My only issue what the little cartons of milk for tea were probably stored somewhere warm and caused the milk to curdle. When I asked for more milk to be brought to the room the milks were bought in a container that was warm and appeared dirty on the outside so I was unable to have adequate amountbof hot beverage as required. This put me off having my full breakfast and would the breakfast payment refunded.

Self

10/10

Exceptional

26 Oct 2025

Judy

We truly enjoyed our stay at this Marriott. The staff was very friendly and helpful in helping us navigate our trip. The rooms were nice and clean and the servers in the dining area were remarkable. I would definitely recommend this hotel to anyone and everyone that is in the area.

Leisure Friends

10/10

Exceptional

25 Oct 2025

Bettina

Quiet all night + blackout shades = perfect sleeping conditions for us!! Great location too, near an underground station and very walkable.

The best part is every single person in the hotel was absolutely lovely - welcoming, kind, and helpful, from the desk staff at check-in, to the rooms service folks. Extra thanks to the hotel engineer who spent tons of time helping us connect to the Smart TV. Just as helpful as can be. I hope the hotel manager sees this and passes our thanks along to all their staff, thanks for making our rare short vacation time truly special. We will be back!!

Leisure Partner

10/10

Exceptional

20 Oct 2025

Roger

Excellent very nice and the restaurant across the street Kish Excellent!!! Higly recommend this Hotel.

Leisure Family

6/10

Pleasant

15 Oct 2025

Chris

Hotel was ok. Food was fine, breakfast was never very hot, often very crowded as well. I think the hotel needs to add another room for either the executive lounge or to broaden the options for guests. The one small restaurant which is the only communal space is not really adequate. Hotel overall was fine, good transport options close by, gym is next door and has good faciltiies, room was standard, pretty dark and just needs a deeper clean. Staff overall were impressive. Friendly and helpful. I would stay again.

10/10

Exceptional

19 Sep 2025

louise

Loved our stay at the marriot maida vale ,
Everything exceeded expectations. Thankyou

Leisure Family

10/10

Exceptional

13 Sep 2025

Paul

Firstly, great sized room by London standards and very clean.
The hotel is within 3 minutes walk from Kilburn High Rd station so is super convenient.
The welcome and reception was first class and we'll certaiblt stay again.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Rodrigo

Convenient and quiet hotel in the beautiful Maida Vale neighborhood

Leisure Family_with_children

8/10

Excellent

29 Aug 2025

Phil

great location

Leisure Family

2/10

Poor

20 Aug 2025

Mark

Property is not family friendly, it does not have a gym or swimming pool. they have an external gym, block or so a way to be used, very old gyms, swimming pool enclosed within a rook, very low ceiling. Hotel staff do not provide any of the amenities unless you ask for it multiple times, they charge for water, left garbage bags in my room. Very bad experience over all.
Expedia advertise this property as Great for family and I wonder how or Why?

Business_and_leisure Family

6/10

Pleasant

19 Aug 2025

Deepika

Ok stay at Marriott Maida Vale

Stayed 3 nights at Marriott Maida Vale. Basic hotel in an offbeat location in London. While accessible by tube and bus, its far from all the major sites in London. Also area near Killburn park seemed a bit dodgy.
Room was basic and comfortable. Price did'nt include breakfast so we had to go out to Starbucks nearby which was nice to have. Would not stay at this Marriott again. One in Canary Wharf is much nicer and new.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Jenna

Lovely clean hotel. Beautiful beds. Great shower. Great location

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Bryan

The only negative was the bathtub, very high (difficult to enter/exit) and narrow. Everything else was great! Little treats and notes made it special.

Leisure Family

8/10

Excellent

26 Jul 2025

Larry

Hotel is nice. Neighborhood is a bit dirty.

Leisure Family

8/10

Excellent

20 Jul 2025

Maurice

Nice staff but parking was very expensive

Leisure Family

8/10

Excellent

15 Jul 2025

Natasha

The staff was friendly and service was great

Only minor difficulty we had was getting the password for the wifi

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Mimi

R

6/10

Pleasant

01 Jul 2025

Amir

Bed sheet had food stain and may not have been changed when we checked in. Floor was not vacuumed
Staff changed the bed sheet after we called a few times
We were expecting better room for the price we paid - OK this is London and hotels are expensive

Leisure Family

8/10

Excellent

30 Jun 2025

Emily

Comfy bed

Nice hotel, big room and comfy bed

Partner

8/10

Excellent

24 Jun 2025

Fran

After traveling extensively it was a relief to get some rest in the Marriott before heading home. Room was great as expected with all amenities and buffet hit the mark. Close to some great parks and the area has a good suburban/ city vibe. Cabs were an issue but the staff did their best at all times.

Leisure Family

10/10

Exceptional

22 Jun 2025

Mark

The Aircon was superb. Very hot day (and night). The Aircon kept the room cool and quiet.
Also the curtains are blackout which was great allowing us to sleep in

Highly recommended

Leisure Partner

6/10

Pleasant

18 Jun 2025

Susan

Front deck staff was very incompetent…. They had no clue how to treat a customer. Not a Marriott property that I am use to.

Leisure Family

8/10

Excellent

16 Jun 2025

Patrick

Very nice hotel, good air conditioning and comfortable beds. Close to an underground station - 5 min walk. Area around is a bit run down, few options for eating out. A very good hotel for the cost and a good base for touring London by public transport. 40 mins from Luton airport with Uber.

Leisure Family

10/10

Exceptional

13 Jun 2025

Nataliya

Great hotel, clean in a good location.

Leisure Family

8/10

Excellent

31 May 2025

Rahul

Not bad. But nothing spectacular either. For the price, I was expecting something much much better. But I guess it’s London, the land of fleecing tourists.

Leisure Family

10/10

Exceptional

31 May 2025

Anr

Lovely

2/10

Poor

14 May 2025

Bilal

I called the receptionist next day after waking up in the morning to inform them my mattress was damaged. The right side of the mattress was damaged and bent inwards which caused me severe backache after sleeping during the night because the mattress was uneven. The management promised the issue will be resolved and mattress will be changed.

Despite repeated requests, the management failed to address the issue and I had to sleep on the same mattress the next night which was extremely uncomfortable.

Leisure Partner

10/10

Exceptional

12 May 2025

Vasiliki

great

Friends_and_family Friends

8/10

Excellent

12 May 2025

Robert J

Alex and staff were pleasant and professional, we enjoyed the dining. Exterior of property was tired.

8/10

Excellent

05 May 2025

Kimberly

This property met our family needs.

Leisure Family

10/10

Exceptional

26 Apr 2025

Andrew

Perfect city break. Near train and underground easy access to sites. Great breakfast.

Family

6/10

Pleasant

14 Apr 2025

Rosemary

Okay Stay

It took over 15mins to be attended to during check-in. Granted the receptionists were busy but it shouldn't have taken so long. I found the room easily and it was clean. The trash of the previous occupant hadn't been emptied. Though it goes without saying that the room was previously occupied, an unemptied trash can is a rude reminder of this.

Business

10/10

Exceptional

12 Apr 2025

Michael

The staff was fantastic. Front desk staff was very accommodating. They booked us early morning transport and transport to Heathrow for very reasonable prices. Having worked in the hospitality business for over 20 years I can appreciate how hard all of the staff worked for a 5 star stay for my daughter and myself. Train station and subway only two blocks away was a bonus. Room service was also very good.

Leisure Family

10/10

Exceptional

11 Apr 2025

Lydia

Very good hotel

Highly recommend this hotel. It’s clean, the rooms are comfortable and quiet and the staff are helpful, kind, quick to respond and professional. Will definitely stay here again.

Self

10/10

Exceptional

25 Mar 2025

Kamil

Excellent

10/10

Exceptional

23 Mar 2025

Ajit

The Marriott Hotel Maide Vale is in a great location three stops from the Paddington Hotel near Abbey Road. What I appreciated is that the rooms are nice and spacious and not the tiny little spots around Paddington station. Our room was well designed and we appreciated having the fridge as there are a number of grocery stores within walking distance as well as restaurants. The staff were always very welcoming and friendly. I would recommend this place and glad I found it.

Leisure Family

10/10

Exceptional

16 Mar 2025

Carla

Lovey stay.

Lovely stay thank you. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

09 Mar 2025

Arturo

Thanks to Alex and the rest of the staff team for an awesome stay!

Leisure Family

10/10

Exceptional

04 Mar 2025

jay

The service was great. Friendly staff. When we asked for item for the room they quickly delivered them. Rooms were nice with the most comfortable beds. Easy travel from the Tube to the city.

Leisure Family

10/10

Exceptional

03 Mar 2025

John

Nice stay

Overall very good and the staff were very accommodating and friendly. Good location away from the busy downtown area. Elevators are a little slow and one of the three was broken down for our entire stay.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

miss

Pool

It was good.big pull was the pool but not clear it was part of a members club. Pool was dirty and hard to get a swim in between classes etc. also a member was not happy I was there with my two children and voiced it. Not a pleasant experience

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Louise

The hotel is comfortable, with good sized room, great bathroom and shower and very quiet. I would stay again

Self

10/10

Exceptional

17 Feb 2025

Arman Ricio

Staff was great. Rooms are clean. Area is safe.

Bottled water was complimentary.