Name: Mercure Hull Grange Park
Address: Grange Park Lane, Willerby, Hull, HU10 6EA, GB

10/10

Exceptional

30 Jul 2026

Caroline

.

10/10

Exceptional

29 Jul 2026

Cathy

The staff were really kind and helpful, particularly at breakfast.
The room was clean and spacious with windows that could be opened.
The only minor issue was the speed of the WIFI.
Would highly recommend.

6/10

Pleasant

25 Jul 2026

Muzna

Staff was amazing but the rooms are very outdated, carpets are s
Extremely old n stained. The plumbing was not good, the first room had a bed in the hallway. They did change is to the family room which I Originally booked, it was much better but still outdated. We had several Moths in the room.

10/10

Exceptional

24 Jul 2026

Renny

Room was excellent, decent size and great view of the garden, gym and pool where a nice addition, all staff where very helpful and had a great breakfast in the morning, could not fault and would recommend

10/10

Exceptional

22 Jul 2026

Stuart

The room was spacious and clean, the staff we’re friendly and attentive and the breakfast had plenty of choice, all the hot buffet perfectly cooked

10/10

Exceptional

20 Jul 2026

Deborah

Clean room excellent breakfasts staff very helpful

Partner

10/10

Exceptional

17 Jul 2026

Nasreen

Lovely hotel and the staff were friendly. Will stay again.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Cameron

Staff were very friendly and helpful. Slightly outdated decor etc. But cleanliness & service more than made up for it.

Self

8/10

Excellent

16 Jul 2026

Kris

Carpets were badly worn and stained but rooms were clean apart from that just sad that the upkeep isn’t so good. Breakfast was good. Didn’t use pool etc, rooms were horrendously hot with no air conditioning.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

Anne

We stayed one night, the hotel was clean, although some communal areas and our room were a bit tired. There was no air con in the room, a shame, as it was in the 30s, but there was a fan.

Staff were freindly and efficient and breakfast was good.

Partner

4/10

Poor

13 Jul 2026

Kaitlin

Mixed stay. When we arrived we had the premium room furtherest from reception and the key cards didn't work so we had to walk all the way back. The room was very hot making it uncomfortable to hang around in, especially since there was only a small fan. We also got woken up in the morning by housekeeping opening our door even though we had only stayed for one night and it was 3hrs before check out. The room was decent, very big bed and the nespresso machine with complimentary drinks was a nice touch. Expedia also said pool and spa available but because it was a Sunday these had already closed before we arrived at 6pm.

Partner

8/10

Excellent

10 Jul 2026

Sue

Appeared to be a little run down in parts. Carpets upstairs were dirty and stained. Bedrooms were clean and had hair dryer and irons/boards. Beds were very comfortable. The pool and hot tub were lovely and welcome after travelling in the heat. Towels provided. Staff were friendly and helpful. Did not eat there but had a drink. Prices were astronomical £27 for 4 lagers. Despite that would use again.

Friends

10/10

Exceptional

05 Jul 2026

Nev

Great hotel and very welcoming staff

Self

8/10

Excellent

05 Jul 2026

Anthony

Room ok but could do with updating. Not many power points.
Breakfast good but luke warm. Plates cold could do with being in a plate warmer. Staff helpful

Partner

6/10

Pleasant

01 Jul 2026

Neville

Good for the location where I needed to be.
Just in my budget for work.
Room I was in was a little tired in places, but clean and tidy.
Breakfast is expensive so didn’t have any.
Pool was good and had a swim.
Staff were very friendly.

Self

8/10

Excellent

28 Jun 2026

Craig

The Mercure Hotel in Hull is a lovely old building with decent parking and a nice, spacious entrance hall. The staff were friendly, and breakfast was okay. There were clearly lots of functions taking place, which gave the hotel a busy atmosphere, but thankfully we could not hear any of this from our room.

The room itself was a good size, but very basic. To be fair, the price does reflect that; however, the room was not very well maintained. The property is clearly old and now needs proper renovation. For example, the towel rail fell off when I put a towel on it, the toilet did not match the rest of the bathroom suite, and the tiles in the bathroom were cracked. It felt like parts of the room had been cheaply refurbished rather than properly improved.

The bed was squeaky, the TV was tiny, and the coffee facilities were very basic. Overall, it should probably be marketed more clearly as a budget hotel. That said, it has real potential. With some investment, better maintenance and a more thoughtful refurbishment, it could be so much more. It was obviously a busy hotel, which is a good sign, but it could definitely be better.

Partner

8/10

Excellent

27 Jun 2026

Anthony

Great place staff helpful

8/10

Excellent

25 Jun 2026

Chris

Easy parking. Pleasant stay, staff were very nice and helpful

Self

8/10

Excellent

22 Jun 2026

Kathryn

Breakfast was very good Pleasant staff

Partner

10/10

Exceptional

19 Jun 2026

Stacey

Fab staff and nice facilities

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Alex

Nice hotel and great staff. Will stay there again.

Friends_and_family Friends

8/10

Excellent

04 Jun 2026

Del

Plenty of parking spaces. Food was good. Not enough wardrobe space in junior suite. Junior suite was totally under utilised for the space they gave us. Staff were quite helpful.
Over all a good stay.
Would recommend.

Partner

10/10

Exceptional

27 May 2026

Sheila

Lovely staff, easy parking.

Business

10/10

Exceptional

24 May 2026

Lesley

This property has history

10/10

Exceptional

18 May 2026

Derek

Breakfast choices were excellent. Parking was adjacent and plentiful. All staff we met were good.
The room (139) felt a bit weary, the beds not particularly comfortable. The shower was over a bath, ok, but the bath sides were very high for people with stiff legs. One lamp was not working, the toilet flush handle was loose on the wall.
Nothing dreadful but could be improved.

Partner

6/10

Pleasant

17 May 2026

Antony

Room was large and pleasant enough but absolutely awful night sleep due to a very noisy radiator next to the bed through the night. Very disappointing for the price paid.

Partner

8/10

Excellent

13 May 2026

Kathryn

Great stay, really friendly staff, good breakfast mushrooms were particularly great. We used swimming pool and steam room which were tired but great to use.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Richard

Room and pool jacuzzi wer all good. Massive bed

8/10

Excellent

12 May 2026

Catherine

I managed to unfortunately walk in the back way. I walked through the car park. It was strange as there was no signage and just followed arrows for reception. The guy on reception looked like I was an inconvenience and very dismissive. He said the bars over there and the restaurants over there. Barely a welcome and then told me the lift was out and right. He could have said it’s to the right by the stairs. Because I got lost. He never told me about breakfast or anything else. The room was excellently cleaned but it had stains on the carpet which were off putting and a stain on the chair. The cleaning staff were clean and efficient. The breakfast room staff were amazing and helpful. And friendly. Breakfast itself was good. Lots to choose from and easy to get to. Hot and cold available. The reception staff when I checked out were friendly and chatty and asked about my day like they cared. In some areas there needs to be a bit of renovation but other than that a pleasant stay.

Self

8/10

Excellent

08 May 2026

Peter

Ok

Self

6/10

Pleasant

04 May 2026

Phil

Good breakfast. Stayed in the family room which was very large.
Pool area is very poor unfortunately. Lots of missing tiles on the bottom of the pool is quite dangerous. A child from another family cut his foot whilst walking on the pool.
Restaurant OK.
If you need somewhere to stay for a hundred quid or less, then this place is fine. Don’t expect anything fancy though. It must just be clinging to the 4 star rating, felt very much like a 3 star.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Sarah

Breakfast excellent lots of choice lovely spacious clean room
Helpful staff

Partner

6/10

Pleasant

25 Apr 2026

Scott

Nothing at all wrong with the hotel. Clean, nice views of garden, huge bed. It was the noise of the other guests that kept me awake after deciding that 11:30 at night was the best time to have a loud pointless conversation on the landing. Hotel was fine and i had no issues with it. Staff are very helpful and polite. Would stay with them again if i have to.

Self

6/10

Pleasant

24 Apr 2026

James

Staff were nice but the property is tired and the beds were ridiculously uncomfortable.

Self

6/10

Pleasant

21 Apr 2026

Michael

Black mould on the bathroom tiles, coffee machine not working. Lady at breakfast was most efficient and friendly. Spa bath was lukewarm and not working!

Self

10/10

Exceptional

16 Apr 2026

Barbara

There was ample parking, and the receptionist was very helpful in explaining our travel directions for the following day.
The breakfast offering was fresh and varied.

Partner

6/10

Pleasant

10 Apr 2026

Simon

The staff and breakfast where both great, what let's this hotel down is the desperate need for major refurbishment. The rooms have new furniture and paint but beyond this it's very old and tired. The bathrooms where last done in the very early 90s by the look of them. The pool area was also extremely old with bits of tiles missing in the pool, closed of sauna, and very scruffy changing rooms.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Martin

No breakfast. Parking was safe

Partner

10/10

Exceptional

04 Apr 2026

Jo

Excellent

Partner

8/10

Excellent

01 Apr 2026

David

The Car Park was large and easy to access, with well marked bays. The Hotel room, beds and bed linen were very clean and comfortable... as were all of the corridors and areas leading to the accommodation.
The Breakfast Buffet had a comprehensive range of options BUT due to the Hotel being very busy on the Sunday, items either ran out or cold... however, on the Monday (when there were very few guests), my order was taken by the member of staff looking after the Breakfast service and soon presented freshly cooked and plated... which was excellent.

Partner

4/10

Poor

28 Mar 2026

Nick

Heating was broken in my room . There was mold on the curtains and overall not a good hotel cold and damp and dirty . Lift didn't work .
I actually left early and checked into another hotel .
Would not recommend

6/10

Pleasant

26 Mar 2026

Rohan

Run down rooms and no soap in room.

Self

10/10

Exceptional

25 Mar 2026

Duncan

No hairdryer at the pool + showers scaldingly hot.

Self

10/10

Exceptional

24 Mar 2026

Adam

Clean and tidy, everything you need there.

6/10

Pleasant

16 Mar 2026

Timothy

Overall the stay was ok, the room was a good size for our family and breakfast was nice. However the hotel was a little run down and the pool and hot tub were cold. We didn't have a very enjoyable evening meal experience either as the staff made hard work of the ordering process and complicated it through having to order some bits from the bar and then waiting to order other bits from the restaurant menu. When i asked the main manager on duty what the food was like and what she recommended in the restaurant i was told i wouldn't know I've never eaten here so how would i know what its like. Great! Not impressed.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

John

Fantastic greetings my staff , extremely helpful

10/10

Exceptional

10 Mar 2026

Tara

Really polite and friendly staff

10/10

Exceptional

05 Mar 2026

janice

Stay every year for a works function. Great staff, clean hotel

Partner

8/10

Excellent

21 Feb 2026

Susan

Spacious room, fantastic staff.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Harriet

Room was average but dated, clean though aside from kettle. Food was average at best and felt bad but service wasn’t the best either. Ended up asking to leave breakfast so I could eat somewhere else

Self

2/10

Poor

19 Feb 2026

Elissa

We had a family room wasn't very nice...looked like some sort of meeting room or something. Very odd design, in rather a tired state and oddly furnished. The bed was in a separate room with doors and was nice but the bathroom tiny and felt like in a broom cupboard.

Our Key card failed everytime so had to walk back to reception leaving my son and bags etc. The room was all the way at the back of the hotel so this was a pain, too.

Reception was deserted, apart from on arrival where I had a lovely chat with the staff member about martial arts. Very bad especially when needing a key card redone in the evenings. I called the number as said on reception phone to alert staff but no answer. Maybe staff shortages or just one person on night shift but really annoying and bad customer service.

There was a fire alarm at 3 am and not only was this upsetting, scary and exhausting after our 7 hr drive, but it was badly managed by the hotel. Or didn't seem to be managed at all. Again assume due to not enough staff but the guests were left to sort ourselves out, no one came to role call/count heads or to tell us to come back in etc. Absolutely awful. Rumours were that someone was smoking and the night shift guy was checking rooms but not good enough. A member of staff should have come out to check us and keep informed.

At breakfast- a great selection, unfortunately the eggs we ordered arrived after finished our plates. Took 20mins to scramble them!

Jacuzzi didn't work.

😞

Family_with_children

4/10

Poor

17 Feb 2026

paul

staff were great but in big shortages, the place is very dated,wouldn't recommend

Partner

8/10

Excellent

16 Feb 2026

Tracey

All staff lovely thank you room was okay but prefer just double bed .breakfast lovely the hot pool was to cold .everything was good experience.

4/10

Poor

13 Feb 2026

Andrew

Invoice was incorrect £13 added for no reason. Took several phoncalls to have

10/10

Exceptional

09 Feb 2026

Abi

Lovely room absolutely amazing pool and gym really happy with my stay definitely will be back

Partner

10/10

Exceptional

07 Feb 2026

Peter

Rooms first class

6/10

Pleasant

01 Feb 2026

James

Very disappointed in the Privilege upgrade room, very dated and below standard to many hotels standard facilities, noise from next room tv from 11.45pm until 2pm unbearable, staff did go have have a word once we spoke to them but made our stay unenjoyable.

8/10

Excellent

30 Jan 2026

Lloyd

Room was fantastic and staff were great.

Only negatives were that the hot tub was cold and the shower in the room had very poor water pressure.

Business

10/10

Exceptional

30 Jan 2026

Gemma

All staff make such an effort to make you feel welcome

Business Self

8/10

Excellent

23 Jan 2026

edward

nice room - nice facilities - room had a light which would flicker but it was no major issue. breakfast was quite nice.

4/10

Poor

17 Jan 2026

MARTYN

A tired room, very cold - was supposed to be a privilege room but fell short. mismatched furniture, shoddy bathroom with cracked tiles. VERY cold room

Business Self

8/10

Excellent

15 Jan 2026

Rachel

Clean room, good facilities

Business

4/10

Poor

14 Jan 2026

Ernest

The room was fine but we had upgraded and it was the farthest away fro m everything on the first floor the staff were fine but said the privilege rooms were all that far away and even a disabled room was that far away but on the ground floor

Partner

10/10

Exceptional

03 Jan 2026

Jane

Lovely night. Staff were great and a fantastic breakfast.

Leisure Friends

6/10

Pleasant

03 Jan 2026

Simon

rooms are clean , decent breakfast buffet, good location

Leisure Friends

6/10

Pleasant

30 Dec 2025

Richard

We have stayed here several times as the location is excellent for our visits to see relatives. It has become apparent that this hotel requires significant investment and updating. The rooms are pleasant enough and the beds comfortable, but they are looking tired . On this visit, we booked a Privilege Room, but it didn’t feel like an up grade. It was cold on entry and didn’t warm up much despite having the heater on permanently. The bathroom just isn’t up to standard - no heated rail so towels don’t dry, no shelf, no hooks and of more concern, no grab rail in the bath/shower and no non slip mat. We did ask at reception for a bath mat but nothing appeared. On top of that, there was the fire alarm at 2:30 am one morning (false alarm) for which no hotel staff appeared to be in control of. The breakfasts are usually good here though one morning the hot food items ran out and were not replenished for some 10/15 minutes. We have some sympathy with the staff who generally do their best though as with many places, there are not enough of them. We would stay there again due to the location but improvements would be appreciated.

Leisure Partner

8/10

Excellent

28 Dec 2025

David

Really helpful, friendly staff. Clean rooms though rooms are a little dated.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Colin

Room was cold on arrival and struggled to get warm all during our 1 night stay. Furniture and decor looked a bit tired.

Leisure Partner

4/10

Poor

14 Dec 2025

Laura

Rooms very dated, bathroom was mouldy and plug full of hair!
Piles of dirty room service plates, empty bottles of alcohol piled up in the corridors on arrival.
Hot tub was freezing and changing rooms are dirty. Health club is also very very dated!
Extremely over priced for the quality of the rooms.

Leisure Friends

8/10

Excellent

11 Dec 2025

Charlie

The check in was good, looked after by Spencer who is a good ambassador for the compny.

Self

6/10

Pleasant

10 Dec 2025

Kelly

Stay was ok, beds were very uncomfortable and being single beds were tiny. The pool area was very dated which was a shame as I had specifically booked for the spa experience, the breakfast buffett was luke warm which was disappointing as we had a long trip home

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Val

Space, room was spacious. Meals were good, staff efficient.

Partner

2/10

Poor

30 Nov 2025

Joanne

Room was awful: dirty, cold, windows running in condensation & flaking paint, hairs on tiles in bathroom, very basic didn't have a wardrobe or armchair & looked like hadn't been decorated for 10 years, really shabby.

Partner

10/10

Exceptional

30 Nov 2025

Anne

Good sized spacious room which was lovely and clean

Self

2/10

Poor

17 Nov 2025

Ann

Everything

6/10

Pleasant

06 Nov 2025

john

Comfortable bed- friendly staff

Business

10/10

Exceptional

05 Nov 2025

Debra

Staff were friendly and helpful. Room was clean but the bathroom could do with updating .

Leisure Partner

10/10

Exceptional

02 Nov 2025

Nigel

Room was very pleasant. Restaurant food was great.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Nicole Kate

Great rooms great prices

10/10

Exceptional

29 Oct 2025

Lee

Nice hotel

Business

2/10

Poor

26 Oct 2025

kelvin

The hotel was way too old and the toilets don’t even flush.
I was beyond impressed

Self

4/10

Poor

23 Oct 2025

Philip

The shower had terrible pressure and the splash guard was hopeless. The lighting in the bathroom was very dim

Leisure Self

10/10

Exceptional

21 Oct 2025

Duncan

Very nice room and very clean. Extremely comfy bed and nice quality linen. Sadly forgot my swimwear as the pool looked great. View from window onto the garden was very pretty at night with all the lights.

Leisure Partner

8/10

Excellent

19 Oct 2025

STACEY JAYNE

Clean room, nice pleasant staff. Could do with a refurbishment is my only gripe really. We had a one night stay for a wedding, and I would stay again.

Partner

8/10

Excellent

18 Oct 2025

Sarah

Room was very clean and spacious. The mattress could be better. Very friendly and helpful staff. There was a wide choice of breakfast options but by 8.45am buffet food could have been hotter. But overall for the price, a comfortable one night stay.

Leisure Self

2/10

Poor

12 Oct 2025

gareth

Avoid this hotel

We arrived at 10:30 at night after a long journey. We checked in quickly and went to the room which was the furthest from reception. Neither keys worked and so I had to go back to the reception to get new keys. Once we got in our “privilege” room which we paid extra for there was an overwhelming smell of mould, we had to open the windows to air the room however the smell outside was even worse - it smelt like a dump!! The duvet was too small for the bed but it was late and we were tired.
We got up to get a shower - the shower gel was empty so had to use the shampoo.
I complained to the reception about the smell and lack of shower gel and I was assured the room would be deep cleaned. I returned to the room and also reminded the maid that we had no shower gel and the room smelt bad and she acknowledged it would get sorted. After a day out with our family we got back to our room and it had not been serviced and the smell was worse than ever. We had no towels which we had let outside the room - they had gone but nothing to replace them and the shower gel was still empty. We were unable to get a shower the next morning despite telling the reception we had no towels - no effort was made to bring us replacements. This is a mercure and I would not recommend it to anyone. We had a slip outside our window and a half demolished wall the other side I hate to think what a regular room is like if this is a superior room. Very disappointed despite several complaints nothing was done.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Lesley

Superb choices on breakfast menu. Easy free parking near entrance to hotel Very clean room and comfortable beds and plump pillows

Leisure Partner

10/10

Exceptional

11 Oct 2025

Sarah

Lovely experience
Great comfortable bed
Delicious food
Great swimming and spa
Just a wonderful relaxing time

Partner

2/10

Poor

08 Oct 2025

Robert

I was moved tocanother hotel because of an electrical fault the other hotel was well below standard for what i was expe ting not good.!!!!!!

Business

10/10

Exceptional

06 Oct 2025

Mark

Staff were great, hotel easy to find, good parking and facilities.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Dawn

Staff are excellent and can't do enough for you. A good choice at breakfast. Car parking is simple with plenty of space. The refresh of the waiting area is a vast improvement - it now looks warm and welcoming.

Partner

10/10

Exceptional

28 Aug 2025

Michael

A clean , comfortable hotel at a good price. Excellent staff and products. Room was clean and well appointed. The bathroom was well stocked with bathing products but could really have benefited from a small revamp. Shower head had alot of lime scale and the toilet wouldn't fully flush. I would definitely recommend.

Leisure Self

4/10

Poor

25 Aug 2025

Marius

Old and outdated hotel, friendly staff

Partner

8/10

Excellent

25 Aug 2025

Matthew

Did the job

Rather dated

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Verified traveler

Happy customer

Clean hotel, comfy bed, it was a great stay for 2 nights. Staff were very friendly and check-in process was very quick. The free use of facilities (gym & pool) was a bonus although do expect children’s classes going on as well. Hotel in good location as McDonald’s & KFC just a min away plus few othe shops. Overall, I’d recommend as good value gor money.

Partner

8/10

Excellent

22 Aug 2025

Charles

Pleasant stay

6/10

Pleasant

17 Aug 2025

Gavin

This hotel is well known to me and is absolutely fine but if you book a 'privilege' room do be aware that the privilege is not yours but the hotels for you staying with them and paying the extra, unless you describe a somewhat worn room, especially the 1980s bathroom, with associated fungi around the bath taps and caked limescale on the showerhead, and no fridge, a privilege... You do get a coffee machine and pods and slippers and gown though.! But overall it's perfectly comfortable and will be fine...

6/10

Pleasant

10 Aug 2025

Helen

Carpeting stained bathrooms cracked sinks and mould in bathroom

6/10

Pleasant

10 Aug 2025

Cliff

It was ok I found the flags very dangerous behind the hotel were you have tables and chairs near the gym and swimming pool not level at all.
As for my toilet in my room it didn’t work properly at all .
I did ask for it to be repaired however no one came to fix it

Leisure Self

2/10

Poor

08 Aug 2025

Megan

Very poor experience

Very poor experience. Stayed for 2 nights:
The room smelt of mould and sewage;
Hairs in the bed and toothpaste in sink;
Paper thin walls, we could hear other guests snoring all night;
Condensation on the windows, these windows were very old and needed replacing asap;
Our key card stopped working when we arrived back to the hotel at midnight, it was a struggle to find someone to help us back into our room;
The shower was but a trickle, a very unpleasant experience.

In conclusion, this was one of the worst hotels we’ve stayed in in the UK

Friends_and_family Friends