Name: Extended Stay America Suites Melbourne West Melbou
Address: 4650 West New Haven Avenue, West Melbourne, 32904, US

2/10

Poor

02 Aug 2026

Richard

Don't go here if ur not Hispanic had no wifi 2 days. Seen a baby roach as we were leaving and some kind of flying termite looking thing my opinion the staff was not at all helpful didn't answer phone 1 time always busy

10/10

Exceptional

31 Jul 2026

Sabrina

Great staff, great location. I literally keep extending my stay because it’s convenient, friendly people and great conversation

10/10

Exceptional

31 Jul 2026

Sabrina

Love the staff, great location and nice rooms

6/10

Pleasant

29 Jul 2026

Cameron

Uj

10/10

Exceptional

27 Jul 2026

Thomas

Quiet and clean with an exceptional staff.

10/10

Exceptional

27 Jul 2026

Sabrina

Great staff Barbara, Nada, and Rachel are excellent. Housekeeping is great as well at cleaning, and maintaining the needs of towels and sheets. Would definitely recommend this area.

2/10

Poor

25 Jul 2026

Shada

There were roaches in my bedroom

10/10

Exceptional

23 Jul 2026

Brenicka

Staff was amazing

10/10

Exceptional

23 Jul 2026

Brenicka

The manager and the staff are very helpful, the room was clean

10/10

Exceptional

20 Jul 2026

David

It would be nice if they offered some kind of breakfast

2/10

Poor

19 Jul 2026

James

Dirty room

Family_with_children

2/10

Poor

18 Jul 2026

christel

Smelled like cigarettes, trashed hallways and towels riped up

Self

2/10

Poor

15 Jul 2026

Philip

The picture of the extended stay room which we needed for a week, showed a yellow small couch or large yellow padded chair beside the bed. I can not sleep laying down on a bed not sitting up on a bed with pillows. My back is too bad so I have slept in a recliner sitting up for over 15 years. When we got up to the room it was big and had a kitchen and nice big backroom but the yellow small couch or yellow large padded chair was not in the room at all. I could not call the lady at the front desk because she closed up and left soon after we paid her and checked in.
The next day I spoke with lady in the front office about the situation and was told there was nothing she could do until Mon. I could not spend a second night trying to sleep on the very high bed in that room. It was torched trying to sleep there the one night, so we went to our Melbourne house which had no running water because the whole house was being re-piped. I spoke with 2 ladies in the office on Monday & they said there was nothing they could do. We asked if a yellow couch or yellow big chair could be taken out of a vacant room for me to sleep sitting on it and they said \"No, that can't do that. The renters who had stayed in that room prior to us had ruined the yellow couch in that room and it had to be taken out. We were also told I had booked thru Expedia so Expedia had to pay me back. I contacted Expedia & gave her all the information; she said they would contact me. Hotel note sai $419. back

Partner

10/10

Exceptional

06 Jul 2026

Mick

Staff was amazing, the lady at front office was so helpful, cheerful and always smiling (apologies, forgot her name). The place was clean and a great value for money.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ramona

Muy buenos

Friends

10/10

Exceptional

04 Jul 2026

Billy

It was mazing and clean the only thing I didn't like I

10/10

Exceptional

23 Jun 2026

Jose M

Everything was exellent

Family

4/10

Poor

23 May 2026

Ann Marie

Property was quiet and thankfully not a lot of unwanted people hanging around outside. Please that the hotel didn’t smell like marijuana outside or on my floor.
Room was ok but had a funny, sour smell…i couldn’t find the source at first but it was the AC. It was like a mold smell that affected my sleep and I woke up not feeling well. I was unable to speak with anyone because front desk at closed for the evening and was closed when I left.
Would I stay here again probably not…I can’t afford to become ill because of lack of service on AC unit filter/air flow

Self

10/10

Exceptional

08 May 2026

Jeffrey

Close to the hiway

Self

2/10

Poor

23 Apr 2026

Michael

Although the staff was really great, it was my mistake to choose this hotel. Room was poorly kept. The entire hotel smelled. Just not a place I’d return to, even on a budget. Not sure I even got what I paid for, at that low price

Friends_and_family Friends

4/10

Poor

14 Apr 2026

Barbara

Horrible smell in the building also had a roach in my room. Staff was not friendly or nice

Self

2/10

Poor

13 Apr 2026

Fernando

This hotel needs a major change. The moment I arrived, I felt unsafe and uncomfortable. There was homeless people outside of the entrance. I was told by 2 different Uber drivers that this hotel was government assisted, a homeless shelter, and adrug rehab hotel. The rooms smelled horrible, the furniture was used and abused, people walking through the halls and talking throughout the entire night. This is definitely not a place to stay at. We had to leave the next day and go find another hotel somewhere else. Do not stay here

Family

4/10

Poor

29 Mar 2026

Suzette

Hell...No!! No pots or pans at all. Then they say no breakfast but you do have a kitchen ok cool buy things for dinner and breakfast guess what front desk closed and doesn't open til 10am.
The front desk Rachel still had her name tag on was getting high with coworker/friend on the side of the building. I'm trying in enjoy my night to have to listen to her complain about her check ins and check outs

Partner

2/10

Poor

22 Mar 2026

Bryan

There were roaches!! See pictures!!

Self

2/10

Poor

16 Mar 2026

David

No one was available to check me in even though they offered late check in. Spent a hour waiting and calling there phone number that was listed for late check in but no one ever came out, answered the phone or even called back after leaving a voicemail. Will never use them again.

Family_with_children

4/10

Poor

15 Mar 2026

Joshua

Never anyone at the front counter after the GM leaves for the day at 5pm. Called ahead three times within two weeks to let them know my flight comes in late that I will be in after midnight. I was assured everything was taken care of. To get to the hotel once again and be stuck in the lobby for over 40 mins trying to contact someone by calling the number at the front desk which goes straight to voicemail. Called the emergency department for hotels and they called the guy that was supposed to be on duty that night. Once he got to the lobby he threw the door open and began screaming “I have auditing to do” blah blah blah. I said “well we called several times and was assured that this wouldn’t happen again yet it did. Then he charges me AGAIN for almost $500 and gives me a receipt with a line on where my signature goes. At this point I was very exhausted. Get to the room which has a full kitchen but no plates, pans etc you have to buy everything at the front desk and no accessible coffee machine. I will never go back to this hotel. Gave them two opportunities and both they failed with horrible customer service.

Partner

2/10

Poor

06 Feb 2026

Eddie

My reservation couldn’t be found I couldn’t get the room

2/10

Poor

22 Jan 2026

Erin

Staff was horrible and place is disgusting.

Partner

6/10

Pleasant

19 Jan 2026

David

Room was ok but full of cockroaches. I do mean full. Bed wasnt comfortable. Otherwise was ok. Front desk closed most of the time with no lobby.

Leisure Self

6/10

Pleasant

17 Jan 2026

Gene

Room was nasty.

Self

6/10

Pleasant

17 Jan 2026

Richard

Yes

4/10

Poor

15 Jan 2026

Matthew

Newish facility, but little effort made to maintain it. Furnishings need to be addressed

Business Self

8/10

Excellent

15 Jan 2026

Rosita

The room was clean and staff was good.

Leisure Self

2/10

Poor

04 Jan 2026

Carol

I was barely in the parking lot when 2 guys approached my car and was asking for money. I sat in the car for 45 minutes to afraid to get out. I tried to cancel but was told i couldn't. When i tried to change 2 just 1 night the front desk clerk was Ms. GHETTO FABULOUS. was very rude .

Leisure Family

2/10

Poor

01 Jan 2026

Kaitlyn

Fridge looks like it got bullet holes. It smelled funny. Bed hard as a rock. Waited in the lobby for 30 mins for someone to check me in. Definitely not staying here again

10/10

Exceptional

30 Dec 2025

Charles

Yes

Leisure Self

2/10

Poor

30 Dec 2025

Udayan

The room was having roaches(on bed and on the wall) after checking in to the room will health issue for that family and kids staying at this hotel and room, after informing the front desk was given another room again checked in kitchen counter top had roaches and informed front desk checking out of this room and hotel

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Ashlee

Amazing place especially the one who work there xoxo

Business Family

2/10

Poor

21 Nov 2025

Daniel

Would not allow me to check in

2/10

Poor

18 Nov 2025

Kristi

I found a ball of woman's hair in my blanket, offered no discount or an apology, just said \"he'll make note of it\"

Leisure Self

10/10

Exceptional

16 Nov 2025

gracie

Yes

10/10

Exceptional

08 Nov 2025

ROBERT

ROOM WAS CLEAN AND LARGE AND STAFF WAS GOOD

Business Self

2/10

Poor

12 Sep 2025

jorge

No se la recomiendo a nadie. Había cucarachas

Business Family_with_children

2/10

Poor

08 Sep 2025

DANITZA

This place is terrible, from the moment you approach entrance the glass of the door is cracked. When you come in the odor is terrible is a mix of weed and humidity. We had reserved around 8 rooms for our kids soccer tournament and all ended up cancelling & leaving. The room had roaches, the sofa bed didn't have mattress, under the sofa bed there were pigeon feathers. The only positive comment i have is for the front desk clerk Debbie who was super nice, attentive and understanding.

Business_and_leisure Family_with_children

2/10

Poor

07 Sep 2025

Dariel

Very bat

10/10

Exceptional

30 Aug 2025

Dalton

👍

Leisure Self

10/10

Exceptional

25 Aug 2025

Marcus

The manager on site is a Godsend! Ms. B takes care of everyone and is no nonsense. I’ll be returning

10/10

Exceptional

21 Aug 2025

Byron

Great stay!

Leisure

6/10

Pleasant

14 Aug 2025

Catina M

Roaches definitely let you know they live there, too!!
Outdated furniture. Some look so bad and worn it needs be thrown out.

Business Self

2/10

Poor

09 Aug 2025

Grigorios

Cocroaches in the room...only 2 towels for 3 people...terrible office chsrs...worn off. Pieces falling odf

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Timothy

Nothing

Business_and_leisure Partner

4/10

Poor

07 Aug 2025

Myosoty

Overall the hotel is located in a convenient área but needs to improves like invest in the rooms. Rooms are outdated, there were other people’s hair in the bathtub when I first got in. The smoke detector had a non-stop beeping like it had a dead battery. I had a late check in due to other circumstances so it took a while to complete check in while waiting outside the property. I mean for the cost I couldn’t expect more but they could do better.

Leisure Partner

2/10

Poor

05 Aug 2025

Mohammed

Was very disappointed . Arrived super tired from 750 miles. Front desk closed had to call from lobby phone for one of the staff to show up and tell that he is sorry but there no rooms available and that whoever I booked with go and call them to refund you your money. And turned and walked away .
Without asking if he can help book me somewhere else close by offer no help . Except that he is sorry .
Has has room that were under construction and could not help with anything .
Had to sleep couple hours I. The parking lot before driving again .
Over all this is experience was a nightmare 👎👎👎👎

4/10

Poor

02 Aug 2025

Jennifer

Thanks but not again.

I want to preface this by saying I’m not one to complain or make a big stink about things. But this place was bad. I was lucky to have found an attendant at the desk for my late check in. When I got into my room I was greeted by 3 baby roaches on the door. They scurried away when I turned on the lights. I slept with them on in fear they’d come back if I turned them off. The furniture was all scratched and torn. I imagine due to previous pet stays. The bathroom was clean and the sheets on the bed were too. I was grateful for that. The toilet still had remnants of previous use. The room smelled like maybe a pet ( I hope) urinated somewhere and it wasn’t fully cleaned up. The mattress pad must have had pee as well as it smelled like it when I laid down to sleep.
The room next door and above me were both very loud. And the AC would make a loud cracking sound when it would start up.
I was grateful to have a place to sleep but it wasn’t a good experience.

Self

8/10

Excellent

02 Aug 2025

Ty

.

Leisure Self

10/10

Exceptional

27 Jul 2025

Juana

Close to venue

Family

2/10

Poor

26 Jul 2025

Anthony

Words are not enough to fully describe the terrible experience directed at me, my accommodations, room check in, staff reply & response to ADA request & needed ADA assistance for my room.

Business_and_leisure Self

4/10

Poor

16 Jul 2025

Michael

Dirty Dive

The \"front\" of the building looks industrial. The entry was a bit dirty. The building in-general needs a major cleaning. The elevator floor was DISGUSTING. My room's floor was really dirty: Walking around in bare feet then getting in the shower and to see all that dirt I moved from the floor to the shower...yuck! The bathroom was clean except for the floor. NOT recommended.

Self

2/10

Poor

12 Jul 2025

Lyric

Smelled like wet dogs in the lobby. I came to check in after 11 for late check in you need to use a phone that you can’t see till you leave out of the lobby so I knocked on the office door for assistance and no one answered Then I used the phone and got assistance but come to find out there was someone right behind the door ignoring me. During the check in I asked for an extra blanket and pot and and utensils and they told me no and to check in the morning going in to the room you are hit with the smell of mold there were roaches in the bathroom, to top it off there were no TV channels only the option to log into Netflix or cast your phone but I wouldn't let me cast. This stay was awful.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Verified traveler

My only option

Was absolutely impossible to reach anybody at the front desk at any time of the night. So if you need help good luck

Partner

2/10

Poor

23 Jun 2025

Mary jo

Nothing

10/10

Exceptional

15 Jun 2025

Mourad

Very good and clean

2/10

Poor

10 Jun 2025

Pia

We didn’t even stay and still got charged. We got to our room and it looked so unkept we didn’t even want to sit in the room. We also wanted a non smoking room and it REAKED of cigarettes. Don’t stay here.

Leisure Partner

2/10

Poor

02 Jun 2025

Khalilah

I never was able to check-in was in the lobby waiting and trying to call someone for an hour after a tiresome long drive, ended up spending more money to book a stay down the street. And they try to charge me for not canceling when I have not been able to make contact. Lobby and desk was full of dust.

Business Self

2/10

Poor

01 Jun 2025

Mark

We saw at least 5 roaches per day, our upstairs neighbors were moving furniture in the middle of the night, and all down the hallway people would be arguing at all hours of night and day.

Leisure Family_with_children

2/10

Poor

29 May 2025

Cathleen

Front desk was great, but that is all I can say. No one is there 24/7 and I work until 11 pm. One night when I got back, my cards were deactivated and I couldn't get in my room and I couldn't get in touch with the overnight phone number person. I actually sat outside my door and thought I was going to have to sleep in the hallway until I realized that my door didn't click shut at all so it could be pushed open. Definitely a huge safety concern. Plus, I reported that my television didn't work and it never got fixed. I was without tv for 2 days. There was also a roach on the garbage bin in the laundry room when I was doing my laundry.

Business_and_leisure Self

2/10

Poor

29 May 2025

Michele

The room was the worse I ever stayed in the room was so dirty and dingy

Leisure Partner

8/10

Excellent

26 May 2025

Yeni

Good

8/10

Excellent

24 May 2025

leonard

The guy at the desk was very abrupt with us. Acted like we should already know what to expect at the property and was rude to our questions. It was also such an inconvenience to get 1 extra towel and a roll of toilet paper through the week. People would prop open the back door and go out to do drugs and he was no where to be found. The door stayed propped all week. His friends hung out at the desk most of the time so you didn't date go through and ask for anything else. The room was clean and had enough space. Kitchenette available but you would need your own cups, spoons,etc. No ice machines, you had to fill a tray and wait for ice. Too much to say... Just won't stay here again.

Business Partner

4/10

Poor

24 May 2025

Michael

Front desk area small and not always staffed. Smelled like marijuana in small front desk area. Halls smelled weird. Bed very uncomfortable. Thin walls; could hear other people’s TVs in hall and our room.

Leisure Partner

2/10

Poor

19 May 2025

Vikki

I checked in and was told they were sold out. I made my reservation days in advance. Desk clerk informed me that priorty goes to actual customers, not customers using third party check in like Expedida. After hassleing him i was given a room infested with roaches. I obviously didnt take the room. After a half hour, the clerk found a room.

Leisure Family

4/10

Poor

18 May 2025

Cody

No blanket on the bed. Pillows are decorative rather comfort , shower wouldnt turn off unless you fanagled with it . Check in was a toss up. A/c does not cool the room further than 76. Hallway was full of trash and bedsheets just left out for whoever. Will not be staying at this building again. Oh and best part. NO POOL

Leisure Partner

10/10

Exceptional

11 May 2025

Armani De Los

Always a pleasure to stay here!

Leisure Self

4/10

Poor

04 May 2025

kimberly

Make it the last option

Business Family

10/10

Exceptional

02 May 2025

Lynda

Super great hotel

4/10

Poor

02 May 2025

Silvia

first there is no one at front desk and you have to call a number in a paper and when someone come is horrible service, smells bad and there were cookroach

Leisure Family

2/10

Poor

28 Apr 2025

ANIEL

Bad hotel that leaves you stranded at night.

The hotel did not honor our reservation. They said that they were done for the night and not selling any more rooms. There was no one to attendant. The front desk was closed with the gate and a sticky note that said to call a phone number if you need help. So we had to find another hotel to stay the night.
We want a refund.

Partner

2/10

Poor

27 Apr 2025

Juan D.

SORPRESA. Que tú crees de esta habitación.

Nada porque esto fue una trememenda sorpresa,vean las fotos de la habitación que nos dieron a las 11:00pm y nosotros siendo personas de la tercera edad, TREMENDO DESCARO.

Partner

2/10

Poor

27 Apr 2025

Alexandre

Bad bad bad horrible place bad receptions people all look like nobody clean there anymore

2/10

Poor

27 Apr 2025

Ingrid

Roaches all over
Trash cans overflowing
No coffee or muffins at all
Very disappointed with my stay won't be back

6/10

Pleasant

25 Apr 2025

kevin

It was ok.

This was a last minute booking. The room was clean. Linens and towels clean. Lots of hot water. Some smells lingered in from other rooms from people cooking something.

Self

2/10

Poor

25 Apr 2025

Sandra

Dirty place, bad smell, bed was not clean. Would never stay here again

Leisure Partner

4/10

Poor

19 Apr 2025

Timothy

The free breakfast was terrible, the halls have a weird smell and the room smelled weird too.

Leisure Partner

2/10

Poor

18 Apr 2025

Karla

Run down with stains everywhere and roaches !!!!

Business

4/10

Poor

17 Apr 2025

Eric

I seen a review from another person so I'm not sure if it's accurate but this property is not associated with the chain. The hotel was really run down, from the recliner chairs missing pieces off of it to the bathroom floor had a spot that was lifted and if you stepped on it it would spark the electrical in the lights to flicker off and there were missing pieces of spots on the tables. You could tell that they weren't putting money back into the hotel to fix things. I won't be returning to that property for future stays.

Leisure Self

6/10

Pleasant

13 Apr 2025

Christian

Waited for 30 min to check in. No staff available at front desk at 8:30pm.

Leisure Family

2/10

Poor

13 Apr 2025

Jack

Broken shelving in closet. Cover for circuit breaker panel was on the floor. No shower curtain. Only a sheet on bed, no comforter or blanket. What else can I say, terrible.

Leisure Self

2/10

Poor

13 Apr 2025

Angela

I never checked in. Arrived from airport and was told that I was assigned as a “no show” and I no longer had a room to stay in. There was no information about limit on when to Check in. Just what time check started and what time we had to check out. I had to walk around looking for a hotel that had a room available at 1am. With bags. This was a terrible experience!

Family

2/10

Poor

07 Apr 2025

Matthew

The manager tried to get me to pay again saying they never received payment from 3rd party. The rooms air conditioner didnt work making it hot and uncomfortable. The microwave didnt work either and i wasted about 80 dollars in food. The place had roaches.Told the manager repeatedly about the issue and he kept telling me he would get me another room that never happend. Never again will i stay there...

Leisure Self

2/10

Poor

07 Apr 2025

Tonya

We were not able to stay at your hotel. We had nothing but issues from the time of check in. The hotel smelled of marijuana so bad that you could see the haze in the halls. We went and purchased febreeze to at least help the smell in our room. I tried to suck it up and just stay. However, at 11pm, our smoke alarm started chirping. We asked the front desk for a new battery, and the attendant, Fox, claimed that they did not have any. He told us to remove the detector from the wall. We expressed how that was not an acceptable solution and that he would either need to do that (even though that is a huge safety concern especially given the amount of marijuana obviously being smoked in the rooms) and also that he had so much paperwork that he would not be able to do anything about it until Saturday. After that, my husband decided we were not going to stay there. I have pictures of the chairs in the room - they were all tore up as well as the detector removed from the wall. We were driving around at 1am trying to find a different hotel with vacancies. An absolute horrible experience.

2/10

Poor

04 Apr 2025

Nikki

The desk staff appeared to be under the influence never at the front. No staff presence during stay. The elevator was having electrical communication errors. Not a single amenity offered was made available. Staff was not available to assist with check in or check out for customers. Trash and dirty laundry peppered the hallways. The entire hotel smell strongly of marijuana. The only clean thing in the hotel was the room.

Leisure Partner

2/10

Poor

04 Apr 2025

Jeff

Dive place with a front desk that is unreliable. Awful experience, was supposed to stay a week, moved to another hotel.

Business Self

2/10

Poor

28 Mar 2025

Victoria

THERE ARE ROACHES EVERYWHERE IN THE ROOMS, DO NOT STAY HERE

Leisure Family

2/10

Poor

28 Mar 2025

Kara

There were bugs in the room, the beds were uncomfortable, and the couch was torn and appeared to be falling apart. We also had to call to be checked in and the attendant made it clear we woke him up and was inconvenienced by it.

Leisure Family

10/10

Exceptional

27 Mar 2025

ashley

This property is unique in many aspects but what needs to be commended and shared is the STAFF!!!! I do not feel like im being rushed or shrugged off. They always ask how we are doing, but actually take the time to listen and give feedback/ personal experience. They make us feel like more than just the total checkout price. They remember our names and our specific needs and wants. 10/10 !!!!!

Leisure Partner

2/10

Poor

23 Mar 2025

Angelo

I had to cancel the room, was nasty, fell with cockroach, very bad smell... I couldn't spend the night on nasty room like that, they change the room and it was worse...

Business Self

2/10

Poor

22 Mar 2025

Verified traveler

Rip off price gauged

This is mostly for you, hotels.com. You overbooked this hotel by 13 rooms and left us stranded in the lobby at midnight. Other families showed up after us, also with no rooms for them. You also price gauged us by $350 for this roach motel bc it was a race wknd, but then would only give us a $50 credit. I'm a travel agent, good luck having me refer your company to anyone.

Friends_and_family Family

4/10

Poor

16 Mar 2025

Ronald

The person I dealt with was the only positive and it was clear that he was overwhelmed battling various issues. I left right checking in due to condition of the room and found other accommodations.

Leisure Self

6/10

Pleasant

27 Feb 2025

Lindsey

It was ok. The room was decent, the neighbors were loud, the hallway smelled awful but it served its purpose. Staff was really nice at checkin. I would stay there again.

2/10

Poor

24 Feb 2025

DEBRA

Needs to close

First I come into room and turn light on and Roaches were running all over the walls and counter but by this time I could kill some of them they ran under the hood of stove to and behind refrigerator. I opened refrigerator and on top of open door there are 3 dead ones that now cleaned up. We were so tired we figured just sleeping in clothes and leave next day. The reception guy did see us packed up and leaving and he did asked where we were going. I did tell him what happened and he apologized and I told him it is not his fault. It’s the owners. I found out a lot of things about this place. It really needs to be closed and fumigated

Business