Name: ANA Crowne Plaza Narita
Address: Horinouchi, 68, Narita Airport - Tokyo, 286-0107, JP

ANA Crowne Plaza Narita

Chiba · Japan

100 reviews shown

10/10

Exceptional

04 Aug 2026

Victor

great place all-round!

8/10

Excellent

03 Aug 2026

Breann

ANA Crown Plaza in Narita is really close to the airport and has some nice dining options in the hotel and a fantastic teppanyaki/okonomiyaki place across the street (called Issunboh).

ANA crown plaza has its flaws, like the black mold in the shower between every tile, house keeping really dropped the ball in the bathroom. There were long black hairs in the tub in the shower, hair stuck on the walls, and stains around the room. The bed had fresh sheets, but the previous tenant sweat so much their smell was in the pillows and mattress. we noticed a faint woody smoke smell in the room when we first got there, only for thee smell to get worse the longer we stayed in bed warming it up. There were also stains on the bed frame fabric on our bed.

The staff was incredibly helpful, and there's a family mart inside the hotel for those in need of a snack. My only bad interaction was a misunderstanding over what i thought was a complimentary morning coffee table, apparently its for buffet guests only, and will cost you 500 yen. Nothing was said to me about the cost until i was done making my coffee and tried to walk away. Mind you, there's no sign linking the coffee to the buffet, a price for coffee, or even a price for the buffet. A gentleman with a clipboard watched me make a coffee then hollered at me as i walked away.

8/10

Excellent

01 Aug 2026

Scott

10/10

Exceptional

31 Jul 2026

Carolina

Very good airport hotel, conveniently located only minutes away from the terminals. The staff is very nice, the food is quite good and the bed very comfy. The facilities are a bit old and could benefit from a renovation. Great value for money, I recommend this hotel for short airport connections stays.

10/10

Exceptional

26 Jul 2026

Kris

Clean rooms and very great staff. Super convenient for everything.

10/10

Exceptional

24 Jul 2026

Richard

Quick, overnight stay but very comfortable and clean accommodations.

10/10

Exceptional

24 Jul 2026

Anthony

The front desk was exceptional when I checked in I asked for a late checkout and there was no problem. They also gave me great directions to see the local sites and order a taxi for me. Breakfast was included in my stay and it was excellent. Will definitely stay here the next time O flybthru Narita airport. PS. The shuttle bus which is free is very good.

4/10

Poor

20 Jul 2026

wenchao

Overall, our stay was pleasant, but I believe the front desk service could be improved, as the first and last interactions greatly influence a guest's overall impression.

We stayed twice at the hotel (June 16 and June 19) due to our flight schedule. Our first stay was excellent, but during our second stay, we had a disappointing experience with a front desk staff member, **MINORU HORII**.

Our flight departed at 9:20 a.m. Since the airport shuttle starts at 6:00 a.m. and breakfast also begins at 6:00 a.m., we checked out first and asked around 5:50 a.m. if we could still have breakfast before taking the 6:30 shuttle. Mr. Horii told us breakfast was not included that day. As I had booked the stay over a month earlier through Expedia and the confirmation did not clearly show the breakfast details, we politely asked him to double-check.

The issue was not whether breakfast was included, but his attitude, which felt indifferent and unhelpful. It was very different from the excellent service provided by the other hotel staff. Having visited Japan several times, this was the first time I experienced service that did not meet the high standard I have come to expect.

I hope the hotel can improve the consistency of its front desk service, as one negative interaction can affect an otherwise enjoyable stay.

Family_with_children

10/10

Exceptional

11 Jul 2026

Clean room
Nice service from staffs
Very good breakfast

Self

10/10

Exceptional

09 Jul 2026

Jecelyn

Staff were friendly and helpful. Dino was exceptionally polite and accommodating.

Self

8/10

Excellent

06 Jul 2026

Marilyn

We stayed here the night before our departure. You are a bit far from Narita the city so we were kind of tied to the hotel for the evening. Property is dated but clean. Spacious room. Restaurants are pricey. Breakfast was included in our stay and it was really good. Lots of western and japanese food options. Fresh. Shuttle is convenient to airport and runs about every 30 min.

Family_with_children

10/10

Exceptional

05 Jul 2026

Humberto

a little older hotel but perfect for short layovers or business trips

Family_with_children

8/10

Excellent

03 Jul 2026

Corey

Great staff and stay that came with a built in connivence store! I had more than enough rooms after being in tiny rooms for the past few weeks. Great stay before leaving a memorable trip. Easy access to airport.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Jacob

Very helpful and patient staff. They made a great impression as the first hotel I’ve stayed in Japan. The room was clean and comfortable. The convenience store on the ground floor had a lot of what I needed when I first arrived. The free shuttle helped get me back to the train station.

Self

4/10

Poor

30 Jun 2026

Tracy

Very disappointing. Rooms smell of mold and smoke. Our bathroom had mildew on the ceiling and …hair on the wall. Big stain on the fabric bed frame bottom. No ventilation in bathroom. Staff was nice enough. I cannot fathom how this hotel gets such positive reviews. Maybe certain floors are better than others? I would not recommend this hotel and could not wait to leave.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Diana

Clean rooms just need updating. Staff is really helpful. The food is great. The best part is there is a Family Mart inside the hotel Super Cool! Shuttle was offered from hotel to the airport.

Family_with_children

10/10

Exceptional

23 Jun 2026

kristin

This was a great hotel near the Narita airport. Clean, large room, helpful staff and good amenities.

Family_with_children

10/10

Exceptional

17 Jun 2026

Laura

We have stayed here 5 times. Enjoy the helpful staff and services. We will always make this a stop when arriving or leaving Japan.

8/10

Excellent

16 Jun 2026

Aaron

Great option for staying near Narita airport. The staff is exceptional, and the hotel is spotlessly clean, if a bit dated. Shuttle is very convenient.

10/10

Exceptional

16 Jun 2026

cecile

Room was clean, all the staff in the hotel were nice. Not happy with the bed, it was hard and not comfortable. Old hotel.

Partner

4/10

Poor

15 Jun 2026

Rosaline

I would not recommend this property

Family_with_children

10/10

Exceptional

14 Jun 2026

Ella

Breakfast was delicious with so many options, and the staff were so helpful. Also the shuttle bus service was very organised and useful

Friends

10/10

Exceptional

13 Jun 2026

Arun

Great place to stay near the airport with good shuttle service.

10/10

Exceptional

12 Jun 2026

William

Top notch.

Really love the amenities, room service and convenience!

Family

8/10

Excellent

12 Jun 2026

Michelle

It’s an older hotel but well maintained. Staff was excellent. Pool, spa, sauna definitely added value. 24 hr family mart in lobby and airport shuttle to/from hotel are great benefits.

Self

4/10

Poor

11 Jun 2026

Khurram

The property is extremely dated. Everything is old. It's relatively clean. But old old old. No upgrades. Yellow lighting in rooms. Open drains in bathroom so you can hear the water from the sink flowing through. Breakfast has good options. But nothing special. Shuttle service to airport is quick and reliable.

Family_with_children

8/10

Excellent

07 Jun 2026

Malcolm

Nice hotel, but a little dated. Staff were very friendly and helpful. Breakfast was a typical hotel breakfast with regular local and western options. Bus was okay, but only every 40 minutes, so if you just miss it, like i did, it is a bit of a wait. And the bus will run exactly on time, no flexibility. I was 20m away waving at it, and it wouldn’t wait. Not a big issue, but be on time.

Self

10/10

Exceptional

04 Jun 2026

Brad

We were delayed at Narita 24 hours due to a Typhoon. We stayed at a Narita airport hotel the night earlier which was fine, but needed to move to ANA due to no room at the other hotel. ANA right from the check in process to the check out process was excellent!! We had our two young kids with us, and were a bit tired and hungry. The front desk manager who checked us in had our bags taken to our room, and we were able to check in early and enjoy a nice lunch at their lobby restaurant. Again, everyone was super friendly at the restaurant and food was excellent. That evening, we spoiled ourselves with their delicious tempanyaki restaurant on the 17th floor. Again, excellent food, service and the view was amazing. Rooms were clean and beds were comfortable, some of the best pillows we have had in Japan (not a fan of Japanese pillows). To top it off, we were granted a late check out time for our 6pm flight back to Canada. So thankful to have had a very restful and relaxing 24 hour extension at ANA. Well done to their whole team.

6/10

Pleasant

30 May 2026

Thomas

Convenient for early flights, bus service easy. Tipical three star hotel, a bit dated but still ok. Given the very cheap rates this experience was ok.

Friends_and_family Family

10/10

Exceptional

27 May 2026

FELIPE

Clean, Good Food, Family Market inside, shuttle to airport, but the most diference was the staff(very friendly).

Friends_and_family Family

6/10

Pleasant

23 May 2026

Blaine Dale

Free bus shuttles to the airport and Narita train station.

4/10

Poor

23 May 2026

Levi

Rooms need updating badly. Breakfast wording was deceiving. It appeared that it was included then they charged $40 usd. They refused to credit our breakfast back.

Family

10/10

Exceptional

20 May 2026

Walter

Great staff, don't remember their names but we had a little chat in the elevator while they were helping me with my luggage, told me he was from the Philippines.

10/10

Exceptional

20 May 2026

Vikas

Everything was as expected

10/10

Exceptional

19 May 2026

David

Staff
Breakfast
Airport shuttle
Shuttle Mall Aeon
Family Mart

10/10

Exceptional

18 May 2026

Ofer

Great location for airport access. Spacious room. Helpful staff.

Self

10/10

Exceptional

17 May 2026

Barry

It was very clean and spacious rooms! Easy to catch shuttle to the airport. Staff was very friendly and professional.

Family_with_children

10/10

Exceptional

17 May 2026

Joann Joshua

I was very pleased with my accommodation! The room was clean and very comfortable. The staff, from check-in to check-out, were amazing. The breakfast buffet is excellent! I am definitely recommending ANA Crowne Plaza Narita to all my friends, relatives & colleagues traveling to Narita! See you again in my future travels.

Self

8/10

Excellent

17 May 2026

Anne

Airport shuttle was bang on time and free. Check in was quick and easy and staff member was helpful. Room was huge but sadly it was very obvious a previous guest had been smoking in it. I was too tired after a long day's travelling to go back to reception and ask them to move me so sucked it up. Room decor was also a bit tired and while superficially looked clean the edges of drawers and the cupboard doors where the kettle is stored were sticky. I could hear other guests talking and also snoring in the early hours. I was able to do laundry at the health club and had a lovely swim while I waited for it to dry. Breakfast buffet had a good range of food.

Self

10/10

Exceptional

14 May 2026

Hideo

Evry thing was perfect.I'll come back soon.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Roberto

Everything was great good service and breakfast included many options for evry member of my family

10/10

Exceptional

10 May 2026

Michael

This is a large airport hotel of which there are several. This one stood out for two reasons. First, there is a free shuttle to the mall. Between checking out and heading to the airport I often have a few hours and it is nice to take a quick trip into town. Second, the staff were extra helpful on my last trip. I had too much luggage for one person to handle and they helped me with it multiple times, without any need to ask. One staff member told me she had worked for the hotel for 10 years and loved her hotel. That kind of positive attitude was reflected in her service to guests.

8/10

Excellent

30 Apr 2026

Kimberly

Location was great, shuttle made it easy to step into a large city with less stress. Staff was amazing and helpful with train routes, luggage, etc

Self

4/10

Poor

29 Apr 2026

Bill

Room was tired and worn out, internet all but impossible to hook up to, thought my room rental included breakfast - was told it didn’t! I can not recommend this property!

Self

10/10

Exceptional

29 Apr 2026

Benjamin

Overall excellent hotel.

Self

8/10

Excellent

27 Apr 2026

Malcom

Did not have breakfast shuttle very good

6/10

Pleasant

27 Apr 2026

Rayna

The property is old. It was fairly clean and the bed was comfortable, but the furniture looks worn and run down and the place is in need of updating. The shower was awkward. Definitely looked better in the pictures. The room was spacious. It is close to the airport so it’s loud. It isn’t close to anything convenient other than the airport. I wouldn’t recommend staying there for more than one night. The airport shuttle was a plus and was easy to use. The free breakfast was of reasonable quality with a decent variety of options.

Friends

8/10

Excellent

25 Apr 2026

Julio

Buena ubicación cerca del aeropuerto

Family_with_children

8/10

Excellent

25 Apr 2026

Naomi

Airport shuttles did not run as frequently as other hotels.

Only 1 option for dining (Cafe Ceres), except for the convenience store.

Partner

10/10

Exceptional

25 Apr 2026

Super nice people, great room size , very comfortable to stay in and enjoy.

Family

6/10

Pleasant

23 Apr 2026

Jordan

The hotel rooms are in much need of an update. The amenities are very good with a Family Mart on site.

Self

10/10

Exceptional

22 Apr 2026

Jennifer

Great hotel! Will definitely keep in mind for future trips.

8/10

Excellent

19 Apr 2026

Christopher

Was nice

8/10

Excellent

16 Apr 2026

B. Diane

Thermostat in room worked! Bidet was older model. Was hoping the breakfast buffet would have more “American” type foods for my friend with stomach issues.

Partner

10/10

Exceptional

15 Apr 2026

GEMINI

Highly recommend this hotel in Narita. Breakfast buffet is good, provides shuttle to airport and nearby
mall and downtown, rooms are clean and excellent staffs.

Partner

10/10

Exceptional

15 Apr 2026

Lauren

The rooms were spacious and clean. The breakfast was good. And check in was smooth.

Family_with_children

10/10

Exceptional

14 Apr 2026

William

friendly professional staff, clean and comfortable room, high quality food, a great place to stay close to the airport.

10/10

Exceptional

14 Apr 2026

Anthony

Great

10/10

Exceptional

08 Apr 2026

Christina

Great shuttle service to and from the airport, nearby bus station and nearby mall. They had our room ready with the extra bed for the third person which was appreciated. Smooth check-in and nice buffet breakfast available. Overall great value and we would stay here again.

Family_with_children

10/10

Exceptional

06 Apr 2026

Jaime

Bathrooms were a bit dated but the staff was super friendly and the buffet breakfast and dinner were great. The room was spacious and the beds were comfortable. Would definitely stay here again.

8/10

Excellent

06 Apr 2026

Antonius

Very nice. The restaurant downstairs food was quite expensive and fairly average but I liked our room

10/10

Exceptional

04 Apr 2026

Thin

Excellent Services

Partner

8/10

Excellent

01 Apr 2026

Joan

Fantastic breakfast with interesting and beautifully presented options. Lovely welcoming staff. Rooms could use an update but did the job. Would recommend!

10/10

Exceptional

31 Mar 2026

Paul

Shuttle stops at 11pm so with our late flight we missed the shuttle . 20 dollar taxi ride so not a huge issue but be aware …. Breakfast was decent with lots of choices.

Partner

10/10

Exceptional

31 Mar 2026

Desmond

The lobby was large an luxurious and the staff was very helpful and friendly. They made us feel like valuable guests and provided wonferful service. The rooms themselves were clean and spacious, though they appered a bit dated, pariculary the bathrooms. The breakfast was superb, offering a wide selection of japanese and westen dishes that were all delicious. Well worth the price for both the accomodations and the food. The surrounding area was also very nice and pretty quiet considering the location. We were provided a free shuttle to the airport which was timely and comfortable.

Partner

10/10

Exceptional

28 Mar 2026

Robert

Nice breakfast, staff, quiet, clean, safe and 10 minutes from Narita.
I would stay there again.

Self

10/10

Exceptional

27 Mar 2026

Carolina

Good hotel for airport stays

Family_with_children

6/10

Pleasant

26 Mar 2026

Noriyuki

Good staffs and good breakfast

Self

10/10

Exceptional

25 Mar 2026

Virginia

Great

10/10

Exceptional

22 Mar 2026

Ralph

The staff were very friendly, helpful and courteous. The room was clean and spacious. A excellent hotel to stay at.

Self

10/10

Exceptional

22 Mar 2026

Karen

Wonderful stay

Partner

10/10

Exceptional

22 Mar 2026

Raj kumar

Great location

10/10

Exceptional

21 Mar 2026

Leslee

Clean room and great staff.

Self

6/10

Pleasant

21 Mar 2026

Thorwald

Though the location is convenient, unfortunately this property has seen better days. The room we stayed in was definitely due for a refresh and had an unpleasant odor (almost certainly has been smoked in). I'm glad we only stayed for a night prior to departing Narita, which was doable. The positives were the staff and the large shuttle bus to the terminals, and the reasonably priced and well stocked convenience store in the lobby was appreciated since the restaurants close a bit early.

Family_with_children

10/10

Exceptional

21 Mar 2026

Robert

Very convenient hotel just five minutes from Narita airport. Shuttle service to/from airport so transportation into Tokyo is very easy. Quiet(no airport noise), clean with very helpful staff. Great breakfast also. I’m going back when I fly out.

Self

10/10

Exceptional

20 Mar 2026

nancy

staff are helpful and accomodating. Rooms are clean, they always replenish our new supplies, sheets and towels. The complememtary shuttle bus makesmanbig difference in our stay.

6/10

Pleasant

16 Mar 2026

Paula

Older hotel, expensive to eat, room was good

Partner

10/10

Exceptional

14 Mar 2026

Nina

Great staff, conveniently located near airport but hotel is a bit dated and can use some renovations.

Family_with_children

10/10

Exceptional

12 Mar 2026

David

Good location for overnighting on the way in or out of the airport. Free bus service to/from th airport, Aeon Mall and Railway station. Rooms a decent size for Japan. Staff very friendly.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Josie

Clean rooms. Well appointed. Amenities came in handy, we had forgotten our hairbrush. Breakfast was excellent!

Family

8/10

Excellent

09 Mar 2026

Edwin

Some worker in the front desk they don’t understand it’s hard to communicate they cannot explain your question,

10/10

Exceptional

09 Mar 2026

Michael

Very helpful staff.

Self

10/10

Exceptional

08 Mar 2026

jia ming

I was warmly greeted by a lady upon arrival to the hotel lobby. She was warmed and friendly while assisting me to check in. I am unable to catch her name tag as it was written in Japanese but I will remember her face and smile. Friendly and approachable yet professional in her work.

Hotel was clean and neat upon arriving. The shuttle bus amenity to airport and Aeon Narita is superb and super convenient.

Breakfast choices was good with wide selection of both international and local choices.

Room was clean and neat too and comes with bathtub which is convenient to use.

Self

8/10

Excellent

02 Mar 2026

Liang

Clean room and lots of toiletries
Only thing is there’s some noise from flights taking off and landing
The breakfast buffet was outstanding

Partner

10/10

Exceptional

26 Feb 2026

Nadia

Great stay! We’ll come back

8/10

Excellent

25 Feb 2026

Geraldine

Staff were nice & friendly. But the basin was choked

Self

2/10

Poor

24 Feb 2026

Stephen

Our flight to Narita airport was cancelled by the airline, so we proactively contacted the hotel the day before our booking through Expedia requesting to either cancel and refund, or transfer our reservation to another property closer to Haneda airport (which is where we were rebooked to fly into). We sent 2 messages through Expedia as we were in transit outside of Japan, and zero response from the hotel.
Then we used the chat feature in Expedia, who attempted to cancel and refund our reservation for us. A declined response was received from the hotel the following day because the reservation was missed. This was a very poor experience and we received zero support from the ANA Crowne Plaza due to a cancellation outside of our control. It seems like reservation fee was more important to the hotel than supporting travelers who were scrambling to find new flights and hotels due to cancelled flight.
I don't believe IHG will be supportive if anyone encounters unexpected itinerary changes.

10/10

Exceptional

22 Feb 2026

Maria

Great

Friends

10/10

Exceptional

21 Feb 2026

Florian

Great staff, efficient check-in

Self

6/10

Pleasant

18 Feb 2026

Steven

Decent spot for quick layover to/from Narita Airport.

8/10

Excellent

17 Feb 2026

Debbie C

The check in staff was very helpful! Got a few extra perks for being an IGH member.
The only issue we had was that only 1 restaurant was open. Its seems they close both the other restaurants every Tuesday, the only day we are here. We really would have liked to try the tapanyaki.

8/10

Excellent

14 Feb 2026

Aldo

The room was fine. The Hotel’s is a little dated. Nowhere during the reservation or the correspondence with the hotel, did anyone mention that the hotel bus comes hourly. So basically, I had to wait an hour for the bus.

Business

10/10

Exceptional

13 Feb 2026

Scott

Room and property was very clean. The breakfast had a large selection of good quality food.

10/10

Exceptional

12 Feb 2026

Lawrence

Yes

8/10