Name: Hotel MYSTAYS Premier Narita
Address: Ohyama, Shi Chiba, 31, Narita Airport, 286-0131, JP

10/10

Exceptional

01 Aug 2026

Jennifer

The hotel was super easy to use and they had shuttle buses that were free that took you right to the airport. In the hotel itself, they had a family Mart so if you needed to get anything, it was very convenient. The inside pool was fantastic. The outside pool didn’t look as clean or available to use. The laundromat in the hotel was also very convenient and I would stay here again because of how easy it was to use and get to the airport..

2/10

Poor

01 Aug 2026

Eulene

The hotel lobby looks magnificent.

Unfortunately, our room had a *terrible* mildew odour. If we had arrived earlier or were staying longer, we would have requested another room or went to another hotel.

A disappointing end to our Japan holiday. From our experience, this is not a 4-star hotel or even 3-star. Rooms show incredible wear, sheets worn down with holes, the smell was the worst.

8/10

Excellent

30 Jul 2026

Jordan

Staff was very helpful and the hotel is in a very convenient location for travel days!

6/10

Pleasant

30 Jul 2026

Chie

I wish this room has a dryer machine for the laundry but everything looks great!

6/10

Pleasant

29 Jul 2026

Arulaswaran

Room is too small

10/10

Exceptional

27 Jul 2026

RAMON

Everything, specially the shuttle services.

10/10

Exceptional

26 Jul 2026

Lei

excellent selection of breakfast

10/10

Exceptional

25 Jul 2026

Jacinto

Staff was excellent in all types of services, including guiding you through the routes and explaining very well if you are lost what to do and where to go?

6/10

Pleasant

24 Jul 2026

Julia

Breakfast was great. They had an air conditioning problem when we stayed-it was hot in the room and in the lobby and dining area.

10/10

Exceptional

22 Jul 2026

Rajive

Very good stay

10/10

Exceptional

22 Jul 2026

Kathleen

Shuttle was so helpful. We enjoyed our stay

Partner

4/10

Poor

17 Jul 2026

Lisa

Ok for a one night stay before flying out of Narita. Good size room for packing suitcases. Dinner at restaurant good and great convenience store on site. Regular free shuttle bus to airport.

Partner

10/10

Exceptional

17 Jul 2026

Leslie

Very comfortable bags

8/10

Excellent

15 Jul 2026

Alan

The hotel was nice and conveniently located close to the airport. The airport shuttle service was very helpful, and the room had many essential items that made the stay comfortable. The hotel also has an indoor pool and jacuzzi, which was a nice feature. And family mart inside the hotel.

However, the open buffet was not worth the money, and the food quality was not as good as expected. Many of the restaurants in the hotel were closed during our stay, which limited dining options.

The lobby bathrooms also needed more attention; they were not clean, the water was not working properly, and there was trash on the floor.

Overall, the hotel has good facilities and a convenient location, but improvements in cleanliness, food quality, and restaurant availability would make the experience much better.

10/10

Exceptional

15 Jul 2026

Monica

Breakfast was enjoyable

8/10

Excellent

14 Jul 2026

Brenda

Air condition doesn’t work.

Family_with_children

10/10

Exceptional

14 Jul 2026

Alison

We stayed two nights, before a flight, and then after flight. The first night, the room was small but on par with Japanese standards so manageable for two, and you could tell it is updated, but bathroom was not and it looked a bit dirty.
The second night, we were upgraded and the room was much roomier, and everything looked new, including the bathroom.
All in all, it was what we needed. Close to Narita airport, shuttle included with our stay. Staff were very helpful.

Partner

10/10

Exceptional

14 Jul 2026

Wei

The hotel room is very spacious and staff are helpful.

Self

8/10

Excellent

13 Jul 2026

Ruben and Lynette

The hotel was very clean but a renovation is overdue. Some of the carpet tiles in the bedroom and passageways had lifted.
The rooms had all the facilities and amenities required and overall presented very good value for money. A special shoutout to Steven who was extremely helpful at reception. He also encouraged us to attend a local festival which was a great experience.

Friends

2/10

Poor

13 Jul 2026

Ryan

Requested a non-smoking room. Placed on a floor that was half smoking and half non-smoking. Our “non”smoking room smelled terrible like cigarette smoke. Slept with windows open, smell did not improve. Entire floor smelled like cigarette smoke.
Offered to change rooms on a different floor, from one to two separate rooms.
Not a practical option for families with kids.

Family_with_children

10/10

Exceptional

12 Jul 2026

Maria Lourdes

Buffet breakfast was awesome. Room was spacious and very clean. Overall, we had a wonderful 1-night stay.

Partner

10/10

Exceptional

12 Jul 2026

Kathleen

The hotel was pleasant. Access to views 24/7, room to relax. Currency exchange in house. Staff was kind and helpful. Rooms are large and clean. Amenities are easily accessible. We have enjoyed Mystays best so far on our trip.

Partner

10/10

Exceptional

12 Jul 2026

Abigail

Friendly staff, clean room and has a family mart in the hotel which was very convenient. Love to stay here again.

Family

8/10

Excellent

10 Jul 2026

Lethisha

Mystays is conveniently located near the airport and provides shuttle buses to and from their hotel, to both the airport, Narita station and Aeon mall. It runs frequently.
The room was well equipped with 2 bottles of water, pajamas, extra toiletries such as a bathing cloth, toothbrush, facial products to follow a face care regimen etc.
Breakfast had a lot of variety and costs 2640 JYN per person. The convenient store is open 24 hours and was our go to upon arrival from the airport. The gym was fully equipped but unfortunately only opens at 8am. Overall, I enjoyed my time at this hotel and would both recommend it and stay again.

Friends

6/10

Pleasant

10 Jul 2026

Xuan Huong

The hallway on the 5th floor had a strong smell of smoke and mildew, and the bathroom had a noticeable urine odor. Even after I cleaned it with Clorox, the smell didn’t go away. I asked the front desk to have it cleaned more thoroughly, but unfortunately, there was no improvement. We ended up buying an air freshener, which helped make the bathroom more tolerable.
On the positive side, the room itself was clean and spacious, making it comfortable for our family of four

Family_with_children

10/10

Exceptional

09 Jul 2026

Joel

Booking was easy. Reception was amazing. Room was great. Amenities were abundant. What an incredible experience! Thank you!
I’ll be using you again soon!

Self

10/10

Exceptional

09 Jul 2026

Keith

I always stay at MYSTAYS when I have a layover in Narita. The staff are exceptionally friendly and helpful, the rooms are clean, the breakfast buffet is huge! An added bonus is the 24-hr, well-stocked convenience store. The location is very close to the airport and there are hourly airport shuttle buses.

Self

6/10

Pleasant

09 Jul 2026

Kim

Hotel was outdated and halls had lingering smell of cigarettes and urine

10/10

Exceptional

09 Jul 2026

Claudia

The shuttle was very convenient and easy to find at the Airport. We used the pool area since we had time to kill. Nice buffet variety. Would book here again!

Partner

10/10

Exceptional

07 Jul 2026

Abigail

Friendly service, clean facility would recommend

Family

6/10

Pleasant

06 Jul 2026

Sona

It was very convenient to stay, especially if you have have an early flight. The free shuttle is a great amenity. The buffet was also nice and had a variety of food. However, the beds were awful. It was our worst night sleep in Japan. The bathroom is also dated and small. The laundry is great to have but the dryer requires two cycles. We did not use the spa, sauna or pool but we did venture down there. There were A LOT of people using it. So I suspect it was crowded and it was indoors. The front desk did have the option to extend our stay until 1pm because our flight was later that afternoon. It was nice to stay in our room until closer to departure. There are no places to walk to near the hotel, so be prepared to stay on site or use their shuttle. Overall, it was convenient, inexpensive - nothing special.

Family

8/10

Excellent

06 Jul 2026

Andres

Hotel ya necesitando remodelación , pero funcional para una noche

8/10

Excellent

05 Jul 2026

Eddie

Just like a regular American hotel

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Lee Anne

Room and hotel was excellent

Friends

4/10

Poor

03 Jul 2026

jake

Traveling from Sapporo and Tokyo hotels, I wouldn’t recommend this type of hotel. Not very accessible to any local places and mattresses are extremely uncomfortable. My wife woke up with lower back pain due to the very thinned floor mattresses. It was a one time experience for us and probably will not return. In another note, I was surprised our expensive room did not include breakfast.

Family_with_children

10/10

Exceptional

02 Jul 2026

Carina

All good

Family_with_children

10/10

Exceptional

01 Jul 2026

Abigail

Friendly staff, convenient family mart in the hotel and very spacious and clean rooms. Would recommend

Family

8/10

Excellent

29 Jun 2026

Jenny

The hotel had everything you need and it had great amenities that is close to the airport. It is aged. The rooms and hallways are older and more run down. The staff were nice and welcoming. The breakfast was average, but had many options to choose from.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Robert

I booked this location off Expedia, just by the photos and the amenities that were provided. The photos are amazing but when you go into the property, it needs many updates and renovations when we went into our room we had seen that there was mold in places in the restroom, the floor was dusty the entire room smelled of smoke the hallway smelled of an old hotel, but also of smoke the elevator smelled of someone smoking. Our room had an obseen amount of dust even with the air purifier on. There was no way to get all that dust out. I tried opening a window to let air in and even that didn’t work. We ended up leaving for most of the day and then coming back at night. The only good thing that I would say that we enjoyed about this hotel was the pool which also needs renovations and the buffet, which was nice. Also the family Mart being inside the hotel was a great advantage for any travelers.The hotel reminds me of a once grand hotel that has not been grand in many years.

Family_with_children

10/10

Exceptional

26 Jun 2026

Zerin

Good buffet breakfast, convenient airport shuttle, and helpful staff. Great budget stay

Family_with_children

8/10

Excellent

26 Jun 2026

Nancy

Great location, great amenities, helpful staff and delicious breakfast made up for the fact that the room was a bit dated and our nonsmoking room smelt of smoke.

Family

10/10

Exceptional

25 Jun 2026

Josh

It was a nice clean hotel with affordable parking.

Partner

8/10

Excellent

24 Jun 2026

Thomas

Everything was fine and I enjoyed my stay

10/10

Exceptional

24 Jun 2026

Edward

Great stay close to the airport

10/10

Exceptional

23 Jun 2026

Ana Catherine

Clean

10/10

Exceptional

22 Jun 2026

Haruyo

成田空港前泊。大浴場を利用させていただきました。夜は最終９時半までに、朝６時より入れます。綺麗にメンテされていました。
ありがとうございました。

Family

8/10

Excellent

21 Jun 2026

Tsukino

成田空港でのレイオーバーのため2人の子連れで一泊しました。スタッフの方々が親切でわからないことはすぐ答えていただけました。ビュッフェの食事の種類が豊富なので好き嫌いの多い子供との食事に助かりました。庭を散歩できるのもジェットラグの解消に役立ちました。大浴場は日本の方には物足りないかもしれませんが、長いフライトの後に足を伸ばして深めの綺麗なお湯に浸かれるだけでありがたく感じました。空港へのアクセスはシャトルバスがありとても便利ですが、第三ターミナルで降車できる便は限られているため注意が必要です。早朝ではない移動の場合、第三ターミナルに行くにはシャトルバスを第二ターミナルで降車し、フロアを降りて10分ほど歩く必要があります。

Family_with_children

10/10

Exceptional

21 Jun 2026

Roger

Easy check-in, convenient shuttle to/from Narita, nice to have FamilyMart and restaurants on site, nice to have both indoor and outdoor pool options. We booked a Japanese style room for our family which was nice, clean, and comfortable. Some minor points for improvement would be to have additional outlets/USB outlets for charging. Otherwise this is one of the better hotels in the Narita airport area and I would happily stay here again in the future.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Misael

Their heated toilet seats are awesome.

Friends

8/10

Excellent

20 Jun 2026

saby Eliana

Clean and nice hotel. Love the room. They gave us PJs to use while we stayed there. It seems new but the gym needs an update

Family

10/10

Exceptional

20 Jun 2026

Ronen

Great, convenient hotel located 5-10 min from Narita airport. Everybody was very nice always willing to help you. It also has a shutter to Narita station and to the Aeon mall and to the airport. Family of 4 (2 teens) the bedroom was spacious and very clean. Highly recommended if you need to stay near the airport.

Family_with_children

8/10

Excellent

19 Jun 2026

Preeha

Hotel has excellent amenities, has a family mart in the lobby (24 hrs). Area around the hotel is scenicz good for walk and run. It's also close to shensoji Temple. Hotel also offers a shuttle to Aeon mall as well. Staff is friendly. There was a damp smell in the room and rooms wall have some stains. Its good for night before the flight. We did not try their restaurant.

Family_with_children

10/10

Exceptional

19 Jun 2026

Sunny

.

Family_with_children

10/10

Exceptional

19 Jun 2026

Adriana

It was great, the restaurants great, the mini market wonderful, the pool and hot tub good. We loved it l, thanks

Family_with_children

10/10

Exceptional

19 Jun 2026

Deshawn

Hotel was amazing. A great place to stay when arriving after a long flight or before departure. The hotel had everything you need and more!!!!!

Family_with_children

10/10

Exceptional

19 Jun 2026

haemin

Hope the ac filter gets cleaned up. Except that, all good

Self

6/10

Pleasant

18 Jun 2026

Tiago Hideo

Overall the hotel is great, however the room was smelling cigarette.

10/10

Exceptional

15 Jun 2026

Avery

Good

Partner

10/10

Exceptional

15 Jun 2026

Michael

Great hotel. The room was so spacious in comparison with typical hotel rooms in Japan. We had the buffet dinner which was a great deal. We did not use the spa as we did not have time.

Partner

10/10

Exceptional

14 Jun 2026

Lawrence

Nice hotel close to the airport. The rooftop restaurant was mid. Very nice staff. Big shuttle bus to the airport.

Family_with_children

10/10

Exceptional

12 Jun 2026

Cecilia

Great hotel for my family of 5. Good location to pharmacy, store, 7 eleven, Royal Host and not a far walk to/from train station. I would definitely stay here again!

Family_with_children

10/10

Exceptional

08 Jun 2026

Henry

Clean room and helpfulul staff

Partner

8/10

Excellent

06 Jun 2026

Angela

I the airport shuttle was very convenient and rounds pretty all day. I did not like that this hotel was far from all the major attractions in Tokyo

Family

10/10

Exceptional

05 Jun 2026

Ashley

Nice place for a quick stay before or after your flight.

10/10

Exceptional

05 Jun 2026

Toby

Everything you need for a convenient stay near Narita airport. The shuttle bus provided is an excellent service.

Partner

10/10

Exceptional

04 Jun 2026

Keith

My go-to hotel when I fly into Narita. The staff are extremely friendly, the 24-hr shop is a bonus as is the airport shuttle bus. The room was clean, and well stocked. While some may consider the room a bit small, for a solo traveller on a layover it was perfect.

Self

10/10

Exceptional

04 Jun 2026

Chery

It was a wonderful day and we would stay again.

10/10

Exceptional

03 Jun 2026

Pamela

Lovely Stay, Very Impressive!!!!
Definitely would stay again!!!!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Stanley

Cleanliness

Friends

10/10

Exceptional

01 Jun 2026

Auralee

The room was ready by the time I went to check in they place me close to the elevator and room size was perfect the room was cleaned everyday. They offer a shuttle from airport to hotel and even to aeon mall plus jr station no reason to be stuck in your room.

Family_with_children

10/10

Exceptional

31 May 2026

Erika

Clean rooms, great restaurants and amenities

Friends

6/10

Pleasant

31 May 2026

Brooke

This hotel is close to Narita, making it a great day-of arrival or day-before departure hotel. It also has a shuttle going to and from the mall and then to the airport which was really nice for those needing to grab essentials or food as there isn’t anything close. We drove, so parking was easy and they validate as long as you’re staying! It was ¥400 a night. The lobby is really nice with a Family Mart and the employees were awesome,
The absolute con of this hotel was the condition. It’s obviously used by many and has travelers in and out of it constantly, but our room was in bad shape. The walls in the hall and room were super scuffed and dirty, the chairs in the room were dirty and old, the room smelled like cigarettes but it was non-smoking, power dipped quite a bit, carpet and sheets had stains, and the bathroom floor was dirty along with black mold all over.
For a quick night stay, this hotel would be fine but anything above that, this hotel is getting a workout and it’s showing. Lots of tour groups as well, so the elevators are very busy!

Family_with_children

6/10

Pleasant

30 May 2026

Omeir

We got two rooms for two nights. One of the rooms were renovated and good, however, the room I was in was unbelievably smelly. There was mold in my bathroom and it was clearly visible in the sink. The smell was really strong and spread inside the room. The rooms are generally okay, nothing that great honestly.

Family

10/10

Exceptional

29 May 2026

Jackie

Wonderful hotel

Family_with_children

10/10

Exceptional

28 May 2026

Arvee

My first impression, stay was great. Only complaint is that I couldn’t find any trash bins anywhere at least at the lobby area.

It’s perfect for late arrivals because they have a family Mart in the lobby of the hotel. It’s open 24 hours. I also love that the shuttle from the airport drops you off and picks you up. Also, there’s a little garden walk outside of the hotel. Perfect for someone who needs fresh air and a 10 minute stroll.

The only complaint I have is that the tub had hairs from previous person that used the room. I think it could have been cleaned better.

Family_with_children

6/10

Pleasant

27 May 2026

Nailani

The age of this hotel really shows. The staff were very nice and courteous.

Family_with_children

10/10

Exceptional

26 May 2026

Cherry Lou

Clean room and very near the airport

Family_with_children

10/10

Exceptional

26 May 2026

Ernest

The breakfast buffet was excellent. They have a shuttle bus from the airport, which is very convenient. And then another shuttle bus to the train station. This was a great first place to stay upon arriving in Tokyo. We just stayed one night so did not use many amenities.

Partner

8/10

Excellent

26 May 2026

Angela

The airport shuttle was great

Family

10/10

Exceptional

26 May 2026

Eduardo

Our last day in Japan we relaxed here. 15 min free transfer from the airport and they also have transfer to outlet Aeon.
Room was good and comfortable

Friends_and_family Family

10/10

Exceptional

25 May 2026

John

One of the best I have stayed paying far less.

Self

10/10

Exceptional

24 May 2026

Jose

The hotel is nice, clean and the staff are helpful, but what really attracts me and wife to book in Hotel Mystays Premier Narita is their shuttle to airport and from airport, also a shuttle to downtown and mall in Narita it's really very convenient for travellers like us, but the only downside is the hotel is charging fee to use the sauna, which should be included when you are check in customer, besides in the site say, one amenities is sauna but did not mention about extra fee, the hotel should be transparent to those who browse hotels like us, anyway it is alright we enjoy our stay in Narita.

Family

8/10

Excellent

23 May 2026

Maria Rebecca

Room was a little warm and the pillows were hard

10/10

Exceptional

23 May 2026

Kristine

Airport shuttle was convenient

Partner

10/10

Exceptional

20 May 2026

John

If six feet or taller, beware of bathroom. The door frame causes you to squeeze in. Easy to forget when in rush, resulting in hitting top of my head, sometimes very painful, but always pain. Asked if all rooms the same, reply was “yes” Otherwise, comfortable, or I am too dazed to recognized.

10/10

Exceptional

20 May 2026

Stephie

Good stay in general rooms are smaller than expected but worked out fine

Partner

10/10

Exceptional

20 May 2026

victor

Perfect for our short trip. There is a convenience store on property with food and necessities and a free shuttle to the airport and into the cute town of Narita, stopping also at an outlet mall. The staff is great.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Jessica

Awesome breakfast buffet, comfy room. Will visit again

Family_with_children

10/10

Exceptional

20 May 2026

Yue Kong

The breakfast buffet is very good, with a large variety of food choices. Having a convenience store in the lobby is also a plus (one can buy ready-to-eat meals there; there is microwave oven in at least some of the floors common area). The room is kinda small, but big enough to open one piece of medium luggage. Good for solo travelers.
The garden is a good place to take a short walk.

Self

10/10

Exceptional

17 May 2026

Sagar

.

10/10

Exceptional

16 May 2026

Tran

Japan was immensely clean period, but this place was so amazing. Staff was great, the mart inside was so convenient and inexpensive but with great customer service. The shuttle to the train station was highly convenient.

Partner

10/10

Exceptional

16 May 2026

Danny

We are very glad we chose this hotel for our last night before flying back to America. Excellent location for that purpose. Their free busshuttle took us on time to the Narita airport 20 min away.
The complimentary breakfast was very enjoyable: label buffet with good quality coffee, meats, fruits, vegetables, 3-4 kinds of miso, rice, desserts, liquors, variety of milks, cereals, yogurt, excelente tomato juice and other juices.
Room comfy with pjs. Bathroom had mild smell and you could see dark rim at the foot of toilet indicating poor scrubbing. That’s my only complaint. It seem like the hotel had glorious times in the past. It has beautiful facilities but it needs better care.
The pool is empty and it show cracks.
The big Japanese garden with cascade and koi fish is a pleasant retreat and relaxing walking place.
The inner courts are beautiful and clean with several meeting rooms, banquet hall, several areas with couches to rest, and even small office with printers, etc.
all areas are quiet and the staff is always attentive.
I was told they even have a manicure salon in the hotel.
Our flight was in the afternoon, so we requested an extended stay and they extended till 2 pm for about $16/hour.
We stayed 1 night, couldn’t see/use much more of their accommodation.
We’re very grateful to a lady at the breakfast buffet very sweet and generous.
Definitely we’ll stay here again, and hope they pay more att to bathroom in rooms and overall recuperate past glory.

Family_with_children

6/10

Pleasant

16 May 2026

Shayann

Older room, with stains on walls and beds. But very nice commodities

10/10

Exceptional

15 May 2026

Ruth

Me encantó la limpieza, el personal muy amable.

Family_with_children

10/10

Exceptional

15 May 2026

Charles

The amenities in the room were very nice. The room was comfortable and everyone in our party of 3 really enjoyed the breakfast.

6/10

Pleasant

14 May 2026

Marvin

No power in the hotel between 1
And 2 am

4/10

Poor

13 May 2026

Shordan

Rooms were not clean. AC DID NOT WORK AT ALL and the rooms were soooo hot. Had lots to do in hotel but everything was mostly closed and you had to pay to use the saunas. There were lots of ants in and around the pool.

Partner

10/10

Exceptional

12 May 2026

Atsuo

I really like the hotel staff.

Self

8/10

Excellent

12 May 2026

Ricardo

Breakfast was okay, Staff was very helpful and rooms were clean.