Name: The Hedistar Hotel Narita
Address: 168-1 Azuma-cho, Narita city, Chiba prefecture, Narita, 286-0025, JP

6/10

Pleasant

16 Jul 2026

Stephanie

The staff are friendly and the breakfast had a lot of options. There was a convenience store inside which was nice. The rooms were small and the entire hotel is long overdue for an update. The walls are very thin and we heard people talking in the halls all night as they walked to their rooms. It’s more like an old Motel with a nice breakfast than a nice hotel.

Partner

6/10

Pleasant

14 Jul 2026

Anees

Need to have some refreshments like juice or teas. It’s hot climates

Friends_and_family Family

8/10

Excellent

09 Jul 2026

F. Blaine

We stayed here for one night after arriving and one night before we went home to Canada. The first room was great. Really liked the spacious shower and high water pressure (all the shower heads in Japan offered very powerful water sprays!). Beds were comfortable and room was clean. Different room on our way back. Still clean, but was a little run down and not as nice as the room on our first stay. Staff were very kind and friendly, and they spoke English decently. I left my electric toothbrush in our room on our first stay, and they had it when I returned two week later. Downstairs lobby was very inviting with a great selection of amenities and a Family Mart. Breakfast was awesome! Can be very busy hotel - lots of tour groups of US high school kids seem to stay here. Close proximity to convenient stores, restaurants, a grocery store, and within a 15 minute walk to the train station. 10 minute Uber to the mall. Really appreciated the free shuttle to the airport.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Lisa

The room was clean and all functioning. Breakfast and lunch are great with lots of options, and the airport shuttle was on time and proficient. The staff was friendly but not accommodating. Options were not provided, only a \"no\" or \"yes\" for service requests. For example, if I needed a way to secure my bag with a rope/tie, I was told 'no\" service is provided. Rather than an option that \"yes\" but there is a charge.

Self

8/10

Excellent

28 Jun 2026

Thu Vien

Our room and the elevators are a little dirty, but everything else is very good

Partner

10/10

Exceptional

28 Jun 2026

Karolis

After check in was everything great , quit good breakfast you can chose what you want , good experience with this hotel

Self

8/10

Excellent

20 Jun 2026

Pardip

Very nice and beautiful clean.

Self

10/10

Exceptional

12 Jun 2026

Abhijit

Excellent stay and supportive staff with complimentary to and from Narita Airport.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Daljeet

Very good

Self

10/10

Exceptional

03 Jun 2026

Fusako

Volks Restaurant next door has excellent wagyu steak dinner!
Clean room, convenient store on the ground floor, 5min walk to Aeon Town mall.

Self

6/10

Pleasant

22 May 2026

Cori

I only stayed one night to recover from a long flight before flying to Kyushu. The hotel room was very small, not unusual for Japan but hard to even find a place to open my suitcase. Two twin beds in our room. The beds were pretty hard and the pillows were strange. Everything was clean and the staff was kind and helpful. The shuttle was my main reason for booking but I'm still not clear if they will do airport pickups. The schedule is not listed anywhere online I could find but they have a very big tour bus style shuttle. So, we took a taxi to the hotel, not ideal, but were able to use the shuttle on the way back. Right at the counter there is a shuttle schedule, and you put your name down for the time slot. It takes about 25min to get to the airport, so the times are 1 hour apart. I think the first bus was 5:00am. The lobby was nice and the restaurant looked good, but we left before breakfast began.

Partner

10/10

Exceptional

21 May 2026

Nikko

Airport shuttle is pretty consistent in the morning and past 2pm

Self

10/10

Exceptional

15 May 2026

Roger

They had breakfast buffet. Also have shops and restaurants around the hotel. There was Aeon department store with 100 yen shops as well. Free bus shuttle service to the Narita airport. Narita train station was also near by to walk there if you didn’t have any heavy suitcases.

Self

6/10

Pleasant

13 May 2026

Anthony

The bedding cover was terribly stained. The carpet has an old smell. Staffers were very kind and helpful. Location can be difficult if you push a heavy luggage from train stain to the hotel. There is free shuttle to airport, better with reservation.

Self

10/10

Exceptional

12 May 2026

Erika

Thank you very clean very friendly

Partner

6/10

Pleasant

12 May 2026

Lillian

The room was small but clean; though the bed & pillow were a little hard & the air conditioner wasn't cool enough. I could tolerate it since it wasn't hot outside but I can't imagine in the summer.
The staff was very helpful in reserving the airport shuttle ahead at check in. Breakfast was really good. The American items were not very good but the Japanese side & desserts were very delicious. There is also a restaurant across the street if you choose not to purchase the breakfast at the hotel. The hotel anesthetics were very nice outside but pound po

10/10

Exceptional

11 May 2026

John

Budget efficiency you can’t go wrong.

6/10

Pleasant

10 May 2026

Guadalupe

Staff was very helpful but the room it was a little too old. Breakfast was great and the server were very nice.

Self

10/10

Exceptional

05 May 2026

Diane

Proximité du centre de Narita

10/10

Exceptional

03 May 2026

Angel

Rooms were cleaned everyday, but they did have room for improvement like fixing some scuffs in the walls of our room. Airport shuttle was a bit weird since you had to book a reservation for the shuttle through their website but overall it was pretty good. Staff were super helpful and friendly, gave recommendations for local spots to visit and enjoy, spoke English very well and were able to accommodate if asked. The breakfast buffet has a good variety of options, though it can be a bit expensive if your booking doesn’t have the buffet included. Overall, it was a good place to rest, eat, and it’s located in the middle of a lot of shopping centers, temples and near the train stations.

Partner

8/10

Excellent

01 May 2026

everardo

Helpful staff, local to a lot of activities, food around the area is great, train in close, only thing i dislike was the the television since it was not smart there were no apps and only Japanese content but not a deal breaker. Price was right i would definitely book again.

Family

8/10

Excellent

29 Apr 2026

Joy

It was a good stay for one night after a long flight. Property was about 15 minutes from the train station but there’s a bus stop a minute or two walk from the hotel. The gentleman that helped me check in spoke excellent English and was very helpful. There’s a convenient store in the lobby. Airport shuttle was a plus. The only complaint I had was a big group of tourists were very noisy and quite pushy. Other than that, for the price and convenience, this hotel is perfect for a solo traveler. It’s clean and it let my needs.

Self

10/10

Exceptional

27 Apr 2026

Michele

An easy train trip and walking distance or shuttle from Narita airport. An easy walk to Aeon supermarket and very convenient to a couple of local chain style restaurants.
Very comfortable walk to Naritasan Park, Naritasan Shinshoji shrine and Omotisando shopping street.
Our room was clean and comfortable and the staff friendly and accommodating.
Sadly we had to rush our breakfast but it was a flavourful Japanese style breakfast - a different but very welcomed experience for us.
Would recommend and would stay again.

10/10

Exceptional

25 Apr 2026

Kaia

best airport hotel. location, shuttle, price, location, even has a store in hotel.

Friends

10/10

Exceptional

23 Apr 2026

Ray

Location

Self

8/10

Excellent

21 Apr 2026

George

The staff were very courteous, the breakfast was so excellent and the Airport shuttle service was super. The room was just average though

Self

8/10

Excellent

18 Apr 2026

jean-francois

Great staff at reception desk, friendly and informative. Room (economy compact for 2)was small but clean and comfortable, good for one night stay. Carpet looks dirty in rooms and hallways. Breakfast was OK, not much choice besides Asian style food. Only eggs available were \"scrambled\" i.e. almost liquid . No options for omelets or boiled eggs.
No fresh fruits, fake juice, bad coffee. The main positive point for this hotel is the beautiful huge park with Buddhist temple/pagoda that is only a few minutes walk from hotel, and the touristy shopping street. Also restaurants around and supermarket. Shuttle service on time and efficient.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Gabriel Jadon

Uncomplicated and seamless.

4/10

Poor

15 Apr 2026

Clarissa

The laundry was ok.

Family_with_children

10/10

Exceptional

13 Apr 2026

James

Really nice tucked away but walking distance to everything fantastic price nice rooms a very refreshing experience in a sea of gouging

Family_with_children

10/10

Exceptional

13 Apr 2026

Rokshana

Staff was wonderful and very helpful.

Partner

4/10

Poor

12 Apr 2026

William

Very stinky room very small and bathroom was 10” above the floor

Partner

10/10

Exceptional

09 Apr 2026

Robert

Breakfast was okay. Scrambled eggs a bit on the runny side. Shuttle to airport extremely convenient and on time.

Partner

8/10

Excellent

09 Apr 2026

Dinara

Quite outdated, with a funky smell in the room

6/10

Pleasant

06 Apr 2026

Clarissa

Tiny and basic room. Quite a bit of a walk from the nearest train station. Nothing in the area of the hotel too, there is a family mart in the hotel but it is not open 24hrs. Some vending machines for drinks available. The rooms are too small and not particularly clean, i wouldn't stay more than 1 night, it would not be comfortable. But the shuttle bus to narita airport is very convenient (need to book in advance). We only ever use this hotel if we have really early flights out of Narita airport the next day.

Partner

10/10

Exceptional

04 Apr 2026

Blanca Lucia Morales

Breakfast was yummy as aways restocked. The staff was working hard throughout our entire stay

Family

10/10

Exceptional

31 Mar 2026

Mr. Cory

Breakfast menu was buried and fresh. Rooms are dated, but in excellent condition. The entire hotel is spotless and the staff are wonderful.

Partner

10/10

Exceptional

24 Mar 2026

Michel

Clean, quiet, comfortable rooms. Excellent breakfast, one of the best we had in Japan. Friendly staff. Convenient shuttle to Narita airport, but they don't drive too frequently to the airport (once per hour). Narita is a nice town to visit too, within walking distance

Partner

2/10

Poor

19 Mar 2026

Wendy

Aggressors from 1985 , found me using my ex husband who was kidnapped in 1977 . Staff allowed her inside as she will not sacrifice her life for a criminal.

Self

10/10

Exceptional

19 Mar 2026

Sandra

Helpful, clean and comfortable

10/10

Exceptional

09 Mar 2026

Jessica

Early check in was super helpful

2/10

Poor

06 Mar 2026

Stephen

Noisy and dirty. Staff members are not very welcoming. The afternoon staff members apparently were too busy chatting among themselves to see to us, and just pointed to the self check-in machine.
The location was quite good. Short shuttle trip from the airport. That was all that was good, the rest was terrible.
The room was so tiny, we barely could walk around. The washroom was cramped and dark, and the toilet had a bad smell. My wife fell trying to get off the washroom, because there was an odd 10cm elevation at the door entrance/exit.
I am tall and muscular, so the lack of space was extra tough on me. The walls were stained and the remote controller for the in-room entertainment was crusty and dirty. The beds were very high and hard. My wife was exhausted after a 16h trip and could not fall asleep, there were crying baby noises all night. The doors are poorly sealed and you can see the light from the corridor, and hear other people in the neighbouring rooms.
There were notices everywhere about the elevator being scheduled maintenance and power and water being cut off for inspection. All in the same week.
I pity the guests staying there for a longer period than we did.

2/10

Poor

05 Mar 2026

Stephen

Noisy and dirty. Staff members are not very welcoming. The afternoon staff members apparently were too busy chatting among themselves to see to us, and just pointed to the self check-in machine.
The location was quite good. Short shuttle trip from the airport. That was all that was good, the rest was terrible.
The room was so tiny, we barely could walk around. The washroom was cramped and dark, and the toilet had a bad smell. My wife fell trying to get off the washroom, because there was an odd 10cm elevation at the door entrance/exit.
I am tall and muscular, so the lack of space was extra tough on me. The walls were stained and the remote controller for the in-room entertainment was crusty and dirty. The beds were very high and hard.
My wife was exhausted after a 16h trip and could not fall asleep, there were crying baby noises all night. The doors are poorly sealed and you can see the light from the corridor, and hear other people in the neighbouring rooms.
There were notices everywhere about the elevator being scheduled maintenance and power and water being cut off for inspection. All in the same week.
I pity the guests staying there for a longer period than we did.

Family

8/10

Excellent

04 Mar 2026

GARY

Didn't use laundry, coin operated machines available.

Partner

10/10

Exceptional

03 Mar 2026

Leonard

Good location , shuttle and breakfast

10/10

Exceptional

02 Mar 2026

Nicholas

Great staff. Loved the family mart inside and definitely gotta try the restaurants food

10/10

Exceptional

26 Feb 2026

Benjamin

Everyone was helpful and the rooms were quite nice!

Friends

10/10

Exceptional

25 Feb 2026

Carlito Camandang

great location,shuttle bus was good, very good continental breakfast, very small room,

Partner

2/10

Poor

25 Feb 2026

Nagi

Too small. The sheets are too small the rooms are too small. The beds are too small. And didn't have even a queen bed. We both got Injured in the room

Partner

8/10

Excellent

24 Feb 2026

Heather

Great conveniences with proximity to the mall, grocery store, 7eleven, Family Mart inside, vending machines inside the hotel that sell food, beer, and ice cream. Great water pressure and airport shuttle. The rooms are very small and the bed is too firm. Great breakfast buffet and the lunch buffet allows you to make delicious pizzas.

Family

10/10

Exceptional

21 Feb 2026

ALFREDO

Very friendly staff in the hotel

10/10

Exceptional

17 Feb 2026

Cailie

Good first stop for the night, staff were super friendly and check in was seamless. It had a convenience store in the lobby with lots of great food options and any supplies you might have forgotten to bring. Good location with a free shuttle to and from the airport but also just a quick taxi ride if your timing doesn't line up and you don't want to wait.

Leisure Partner

8/10

Excellent

11 Feb 2026

Alexandra

Very friendly staff! We are pleasantly surprised by the size of the room which is larger than average Japanese hotel rooms. Free airport shuttle service is a huge plus for us as well!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Anna

Clean room, amenities, breakfast and service.
Washroom a bit too small and tub is difficult to get in.
There was some communication issues, staffs did not understand what we asked for, hope to communicate better.
There is an excellent lunch place close by that open 10:30-2 pm daily.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Sahand

Great hotel, nice staff, and convenient market on ground floor.

Leisure Partner

10/10

Exceptional

08 Feb 2026

panda

Staff was courteous and very friendly. Helped with my questions. Room was really clean.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Sunil

Convinient

Leisure Self

8/10

Excellent

02 Feb 2026

Milagros

The hotel is very clean and friendly staff.

10/10

Exceptional

31 Jan 2026

Mohamed

Counter staff was extremely courteous and welcoming. Rooms were impeccably clean. The general atmosphere of the hotel puts you in a very comfortable mood. I would 100% recommend this hotel to everyone. Thanks for my stay.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Rosario

The hotel is decent to stay , the room is not perfect but it's clean. The staffs are really accomdating and helpful. Over all service was outstanding while we're there. The location is good.

Leisure Partner

2/10

Poor

26 Jan 2026

Jaime

The bathroom had black mold everywhere, you could see it on the shower curtain. You could see it hiding just behind the mirror as well as different spots on the roof. There is many cracks down the side of the tub that could’ve been full of mould as well. After staying there for two nights, we started to feel the effects of the mould and had sinus pain.
All three of us including our 4 month old are still recovering and it has been 5 days.
Until they get this sorted out, I wouldn’t recommend staying there

Leisure Family

8/10

Excellent

26 Jan 2026

Sean

Practical hotel with breakfast and a coach hus to the airport

Leisure Self

10/10

Exceptional

25 Jan 2026

Patchawadee

Room was Very cosy and clean near to near shopping and easy to take the but back to Narita airport

Leisure Family

8/10

Excellent

24 Jan 2026

Luke

Old building but well maintained

Leisure Partner

10/10

Exceptional

23 Jan 2026

David

Clean room and having the bus pick to Narita airport makes it very convenient for early flights out.

Leisure Family

10/10

Exceptional

21 Jan 2026

Myron

Nice basic hotel.

10/10

Exceptional

19 Jan 2026

Mie

Great delicious and fresh breakfast buffet. Very clean and staff were all very accommodating. We will be back!

Leisure Family

10/10

Exceptional

19 Jan 2026

Mie

Breakfast buffet was so amazing and fresh! All staff were so accommodating and so kind and professional.

Leisure Family

10/10

Exceptional

19 Jan 2026

Jules

Clean and complete amenities. However, I had sent them a message about the free shuttle service but they never replied. The receptionist whom I spoke to just said, “ oh sorry there were lots of messages.”

10/10

Exceptional

15 Jan 2026

Rebecca

Clean room, friendly staffs and comfortable bed. Free bus to and fro the Narita airport was a bonus. There's a ship

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Michelle

After 20 hours of traveling, this hotel was exactly what we needed. We really didn’t want to add another hour-plus trek into Tokyo, and this place made arrival easy.

The free airport shuttle was a huge plus. You walk straight out of the airport and the shuttle stop is right there at stop #16. The schedule sign is posted at the stop, so there’s no guessing or stress about when it’s coming.

There’s a 7-Eleven about 350 meters away that’s open 24 hours. We grabbed coffee and snacks there in the morning, which was super convenient. There’s also a steakhouse right in front of the hotel that was surprisingly good. And a Korean restaurant close by.

The train station is about a 10 minute walk. If you’re traveling light, it’s an easy walk and very manageable.

The hotel itself is older, so you’ll notice things like chipped paint and some stained carpets. That didn’t bother us much at all, especially since the price was right and everything was clean. Staff was very friendly and helpful.

Breakfast was a buffet and cost about $12 Canadian. There were lots of options and it was well worth it.

There’s also a shopping area about 9 minutes away called Omotesando. We had eel and rice there, which is very traditional for Narita and absolutely worth trying. Beautiful boutiques and small restaurants.

Naritasan Shinsho-ji temple is right at the end of the shopping street

Overall, a great choice if you want something convenient, affordable, and close to the airport after a long journey.

Partner

10/10

Exceptional

11 Jan 2026

Karly R

This hotel was the perfect place for an overnight layover. It was a short Uber ride away and the Naritasan Park is an easy 10-minute walk away. The rooms had everything they needed but were small if you are traveling with someone. The staff was all very friendly and helpful. Their airport transportation was a great bonus that I wished I had information on upon my arrival, but getting it one-way was a nice surprise.

Leisure Self

8/10

Excellent

10 Jan 2026

Lisa

Room was small, but very clean and comfortable. Staff were extremely helpful. It was very traditional and delicious thank you. I just pulled on a jacket cause I was making this food for Mike at lunch. I just brought something from my sister-in-law. OK because I’ve been promising her a partner he’s been waiting for it. OK OK what kind of soup I just came back from Japan I did last minute. I went by myself. I got the courage and I went by myself and when I got there, I sat on the bed. I’m like OK now what you can’t just sit in the room anywhere in the world Expedia they give options for what activities yeah and they gave me actually a deal you know with the hotel and I was just writing a review about the hotel actually.

8/10

Excellent

10 Jan 2026

Emma

Good stay, had the basic amenities and comfortable beds. Close to some restaurants that were pretty good as well. Would recommend for a short stay.

10/10

Exceptional

07 Jan 2026

Yim Tan Annie

The breakfast was unexpectedly plentiful, the staff were very polite, the free shuttle bus was extremely punctual, and the room was quite acceptable for one person.

Leisure Self

10/10

Exceptional

06 Jan 2026

Sharolyn

Staff was very helpful, room was clean and comfortable

Partner

8/10

Excellent

01 Jan 2026

Alan

Free Japanese buffet breakfast was good - rice and curry, mini shumai, mango pieces, canned fruits, pickled veggies, salad, miso and corn soup, etc… They also have some western options, like cereal, sausages, eggs, croissants, toast, etc…

Clean room, air conditioner, hot water kettle, 2 tea packets. No coffee was given. Free toothbrush that comes with a mini tube of toothpaste. Free comb and shaver. Robes and slippers were also provided.

Free shuttle to airport is very convenient (runs every 30 minutes, from around 6am to 10:30am, and then again 2:30pm to maybe 10pm). There is a mini family mart in the lobby.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Tien

No coffee

10/10

Exceptional

31 Dec 2025

Filippo

No notes, amazing stay, no hiccups whatsoever!

Leisure Friends

6/10

Pleasant

24 Dec 2025

Kemberly

Old facility please need a makeover.. free shuttle to the airport

Leisure Family

10/10

Exceptional

24 Dec 2025

Luke

Great price for one night stay

10/10

Exceptional

24 Dec 2025

MELISSA

Extremely accommodating staff! Staff was so kind and gracious! Hotel is very convenient near the temple and shops. I used a taxi because I was on time constraints and that made it easier to get around. The hotel offers a free shuttle to Narita airport which I needed! The shuttle leaves at certain times and that worked out for me also.

8/10

Excellent

22 Dec 2025

Nat

Carpet abit dirty

10/10

Exceptional

21 Dec 2025

Tatum

Good cheap

Business

10/10

Exceptional

20 Dec 2025

Marlene Molly

They were super polite. Check in and out was fast. And they gave you directions if needed. Super clean. The staff was always greeting you whenever they saw you at all times. Would totally stay here. And a supee plus they have a small little convenience store in the lobby which was super great if kids got hungry during late hours. Loved it.

Leisure Family

10/10

Exceptional

19 Dec 2025

Victor Anthony Garay

I would definitely stay here again. Best part is the Aon mall or supermarket is just next door!

6/10

Pleasant

17 Dec 2025

Kelly

Room were a bit old but with this price, reasonable.
The shuttle bus did not operate between 1030-2pm and did not provide free shuttle to nearby mall or train station . Not as per advertisement

Leisure Friends

10/10

Exceptional

14 Dec 2025

John

This is a budget hotel. As such, don’t expect opulence. What you can expect is friendly, diligent staff, who make sure your towels are stocked, your room is clean, your shuttle is ready, common areas are clean. There’s also a Family Mart in the lobby that is well stocked and open for all but a couple of hours late at night.

Leisure Friends

10/10

Exceptional

14 Dec 2025

ZHISHI

I had a very pleasant stay here. The staffs are friendly and helpful. The shuttle was convenient and fast. The room was clean and has everything I need. highly recommended!

Self

2/10

Poor

12 Dec 2025

Cathia

At first glance the place looks very nice, however it was not the same on the inside. Upon arrival the team was very rude. Once we got the keys to our room we went to the hallway, which smelt terrible. There was a burning smell that never went away. The room was not up to standard. And the bathroom was no where near

10/10

Exceptional

12 Dec 2025

Dominique

I wanna come back! Wa!

Leisure Self

10/10

Exceptional

11 Dec 2025

philippe

Great value.Did the job.

Leisure Self