Name: Narita Gateway
Address: 658 Oyama, Narita-shi, 2860131, JP

4/10

Poor

28 Jul 2026

Edgar

As we were checking in my 4 year old sat on the lobby couch which was from 1960 and he happened to put his feet on the furniture then the clerk proceeded to yell at him to put his feet down. Once we walked to our floor the entire place smelled like an ashtray, same for the actual room. Furniture in the room is from 1960’s as well, no usb plugs, we were 5 guests but only had 3 pillows in the room, one bed was a roll out cot. Mini fridge had residue from prior guests, mold in shower. I was about to walk out to another hotel but heavy rain deterred us, would not recommend this place , go elsewhere.

4/10

Poor

20 Jul 2026

Valli

They hotel was so old and carpets was old n dirty . I don’t suggest this hotel . Shuttle is good but hotel was far from city .
I feels uncomfortable stay

Family_with_children

6/10

Pleasant

18 Jul 2026

Junko

Okay

Family_with_children

6/10

Pleasant

13 Jul 2026

Jefferson

Smell of the room is bad and breakfast nothing special.

Family_with_children

6/10

Pleasant

13 Jul 2026

Ioannis

I had a 45 square room ,ensuite ,
that used to be a luxury room long time ago.
For the price I paid I’m not complaining.

Partner

6/10

Pleasant

08 Jul 2026

Michael

We stayed 3 night. Booked with breakfast buffets. They need to change menu. Same thing every day. Gets old. The bus took us to aeon mall and airport are a plus. Except they used old drivers which mean u have to load up your own luggages. They used small buses. So it gets so crowed. Tobu used big buses. I wish they could do that.

Partner

10/10

Exceptional

08 Jul 2026

Pravinda

My third time staying here and as usual, room was excellent and so useful having a Family Mart at the lobby.

Self

8/10

Excellent

28 Jun 2026

Yoshie

It's the old hotel but large room and shuttle buses from to the airport and narita station.

Self

10/10

Exceptional

16 Jun 2026

Ramon

Nice hotel, convenient hotel shuttle

Partner

10/10

Exceptional

14 Jun 2026

Judith

This hotel has everything: currency exchage machin, mini market , laundry, gym and you cna include breakfast buffet in your reservation. It has a free shuttle to the airport and to the nearby mall. The garden is beautiful 😍

Family_with_children

4/10

Poor

12 Jun 2026

Krystal

The bus rides were super convenient & helpful. Very organized in that aspect however, there was mold in the restrooms & the gym area which made it gross :(

Friends

8/10

Excellent

12 Jun 2026

Pardip

Good and beautiful location.
Quite environmentally clean.

Self

10/10

Exceptional

11 Jun 2026

Mary Jane Langbayan

The cleaning staff is very nice. Thank you!

Self

8/10

Excellent

05 Jun 2026

Mariah Kharmel

The hotel is old but the rooms are spacious. The airport and town shuttles are convenient but can get crowded at certain times of the day. The restaurant was never open the whole 3 nights of our stay. The AC is controller is attached to the nightstand, which can be confusing because there is a thermostat on the wall. Also, the shower seems to not drain very well.

Partner

6/10

Pleasant

30 May 2026

Margaret

This is my eighth time staying at this hotel over the past three years. I always returned because it was impeccably clean and the breakfast was wonderful. However, the cleanliness of the rooms has declined significantly and the quality of offerings at breakfast buffet has also declined. After this most recent stay I was so disappointed I will most likely be considering other hotels in the vicinity next time I’m in the area. The room is also uncomfortably warm with no way to lower the temperature.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Russell

Good points first.
Shuttle bus both ways on time. Staff at check in efficient and polite. Hotel is at least 50 years old and the internal features clearly indicate this. Breakfast buffet reasonable. No evening restaurant. It only has a small convenience store or a trip to town . Ok for an overnight stay before a flight. But the price was very reasonable for Japan so it’s your decision

Partner

10/10

Exceptional

18 May 2026

Natalya

The room was of a decent size even by Western standards. Clean and well maintained. Free shuttle to the airport. Nice stay overall.

Family

10/10

Exceptional

18 May 2026

Akshay Seshadri

Friendly staff. Close to airport and shuttle bus is good

Partner

10/10

Exceptional

17 May 2026

Upeksha

Clean room, friendly staff,convenient

10/10

Exceptional

15 May 2026

Mario

Amazing place, very nice location, great staff

8/10

Excellent

11 May 2026

Tyrone

We didn’t eat on the property, staff was helpful, clean room, air conditioning worked well

Partner

8/10

Excellent

05 May 2026

John

Nice for price, but room a little too cold my taste. Excellent grounds.

4/10

Poor

01 May 2026

Yoshie

This place seems like one of very original hotels when the Narita airport was built. Very old and needs a major renovations. Front stuff wasn’t very friendly. We liked that they had a set shuttle hours, so we can plan shopping and dining at the airport. They had a small but very good and friendly convenient store inside the hotel. Amazingly, they fry croquets as you order. That was the best part of this hotel. Their beds are theHARDEST BEDS WE HAVE EVER SLEPT! My shoulders and butts hurt. It was like sleeping on the floor.

Partner

10/10

Exceptional

01 May 2026

Daniel

Good location close to train station.

Partner

8/10

Excellent

26 Apr 2026

Fran

It was our first time in Japan and our flight landed at 9pm. We got on the free shuttle and it was very easy to locate. The hotel room was surprisingly huge and we had amenities including pyjamas.
The staff were very helpful and attentive. The breakfast buffet was adequate with a lot of variety and the food was really tasty.
Air conditioning was not great but there were fans and humidifiers available to rent for free on our floor, so we rented one.
There was a currency exchange machine at the lobby and a Family Mart convenience store within the premises, where i did my luggage transfer swiftly and effortlessly.

We spent two days at Gateway Hotel before moving to Tokyo and we took advantage of the free shuttle bus to the mall in Narita, where we got a feel of the area. We also got the free shuttle bus to the train station when we checked out.
In all, it was a very pleasant stay and i would stay here again when next i visit.

Friends_and_family Family

2/10

Poor

24 Apr 2026

Wendy

The hotel has poor customer service and bad communication with the guest. They are not aware of who comes in as there is no security. There is 2 restaurant but 1 is closed for unknown reasons. They are not focus on the charges or the identity of the guest to match documents. There is loitering in the first floor bar.

Self

8/10

Excellent

23 Apr 2026

julia

It’s reasonable priced for our stay. Good breakfast. Clean room. Not much amenities. But got your essentials. Will stay here again. When we are in the area.

Partner

10/10

Exceptional

23 Apr 2026

Michael

Hotel was convenient for airport stop over. Free airport bus is a bonus. Staff friendly and helpful. Room clean. Only negative Fridge was noisy.

Family_with_children

8/10

Excellent

22 Apr 2026

Michele

Hotel is older as well as the furniture but it was clean and served its purpose. We needed to stay overnight in Narita before our flight out the next day. Check in was easy. They offer an airport shuttle to/from the hotel.

Family

10/10

Exceptional

22 Apr 2026

Zhuopeng

They were super nice and helpful. The new family mart that's 24h is amazing! Only downside is that doors were squeaky and floors. And my toilet lid was broken prior I got into hotel. But the bed is nice, the view is amazing, everything about it was a great experience.

Partner

10/10

Exceptional

16 Apr 2026

Tim

Good breakfast with good varieties. Sugggest to have 2 firm pillows oer guest.

Family

10/10

Exceptional

16 Apr 2026

Peter

No breakfast but having stays in four previous 3 star hotels. The Narita Gateway was by far the best overall hotel for the price!

10/10

Exceptional

12 Apr 2026

Alexander

Great room. Free shuttle bus at entrance for trips to Aeon Mall and return. Also a free airport shuttle. Convenience store inside hotel.

6/10

Pleasant

09 Apr 2026

Samantha

Lovely staff incredibly helpful. Super great location. We would come back again but stay in a different room. This room was incredibly tiny me and my partner had what I would consider a 1 person bed.

Partner

10/10

Exceptional

09 Apr 2026

Jordan

Very good and convenient. Old building but great breakfast. And room size is the best.

Family_with_children

8/10

Excellent

09 Apr 2026

moazam

Airport Hotel near to Narita , Shuttle bus ok . Hotel is clean and tidy but the rooms are dated , but will still be happy to recommend

8/10

Excellent

08 Apr 2026

Steve

The koi pond & rear landscaping create a lovely setting off the restaurant. Breakfast was excellent with a wide selection & wonderful view of the grounds. The large fitness center is well equipped. FamilyMart is onsite with a great selection of food & souvenirs. The staff are helpful & allowed us to store our luggage prior to check in at no charge. They allow late checkout for 1,000 yen per hour. The shuttle buses to the airport & train station are large & comfortable.

The mattress was very hard, but I still slept well. The bathroom fixtures are a bit dated & the bedroom window was either very thin or no longer sealed so it allowed the noise of the street to filter in. Excellent water temp & pressure.

Partner

4/10

Poor

06 Apr 2026

Muhammad Zain

While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience.

Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning.

Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience.

The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable.

Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations.

Self

10/10

Exceptional

05 Apr 2026

EDITH

Breakfast menu was excellent.

Partner

8/10

Excellent

05 Apr 2026

mary jean

Breakfast was great !!

Partner

8/10

Excellent

02 Apr 2026

Gengen

Older but clean and maintained. Good for short stays such as layovers or before going to actual destinations.

Self

8/10

Excellent

01 Apr 2026

Benjamin

Hotel is a little outdated but the room was clean and comfortable.
Great price.
Free shuttle to airport , Narita station and Aeon shopping mall.

Partner

10/10

Exceptional

19 Mar 2026

MARY

The breakfast was amazing. Wonderful food, lovely garden and tree view out the window. The property furniture is worn in places, but all is very clean.

10/10

Exceptional

16 Mar 2026

Jesús Fernando

One thing I’d like to highlight is the staff, they have been one of the nicest people I’ve talked to in Japan; even though I speak a bit of Japanese they speak excellent English and of course it makes everything easier. When you talk to them in Japanese, they answer in Japanese and that’s something I personally appreciated much since I look forward to practice. And considering the excellent rate I paid for my two day stay, this is golden!

Self

8/10

Excellent

13 Mar 2026

Meredith

Make sure you include their breakfast buffet when booking your room. It's worth it! Only complaint was lack of any nearby walking distance restaurants/shops. But with their free shuttle we were able to visit a mall and had takeout from there. That shuttle is wonderful as we also took advantage of it to/from Narita airport. Room very clean although some furnishings are looking a little worn. Staff was easy to understand (we're from US) and were unfailingly polite and helpful. Would stay here again, especially for free shuttle availability.

Friends_and_family Friends

4/10

Poor

10 Mar 2026

Bradford

No restaurants open, little store open but sold only candy and a few necessities. Shuttle services to /from airport and into JR station/ mall very good. Room was very tired with a garage sale coffee table, hot water in sink ran very slow, carpet needs attention, fraying at seams, and mostly needs a cleaning. Thermostat in room didn't seem to work, quite cold. Restaurant did open downstairs for a limited time, but appears to be buffet. You can't just get coffee and toast or so it appears, coffee to go out of the question. That all being said the hotel is not expensive but we did note that the Hotels.com site we booked through was about 25% higher than the advertised rate on the hotel website. Thanks Hotels.com

Partner

6/10

Pleasant

09 Mar 2026

Bing

Buffet breakfast is very good. Property condition is not as good as some other hotels in the area.

Partner

10/10

Exceptional

07 Mar 2026

Mamiko

Thank you, it was a great stay. The deluxe room was on the 9th floor made for great viewing, loved it!

Partner

8/10

Excellent

07 Mar 2026

SANJEEWA

Excellent

10/10

Exceptional

04 Mar 2026

Darren

The hotel is comfortable, clean and great value for money.

Partner

10/10

Exceptional

01 Mar 2026

julia

Easy checking, friendly staff. Bus to shopping mall great. Buff breakfast items could use upgrades. We stayed here whenever we were in Narita.

8/10

Excellent

26 Feb 2026

Joseph

Excellent staff service, very easy check in process. The room are large, but the beds are low and hard.

Self

6/10

Pleasant

16 Feb 2026

Sonja

Everything was great it was just too far from all activities.

Two stars taken off just for location. Everything else was great. Small store inside with snacks and simple things, about 50% markup from stores in Narita. No lotion in rooms so good to have store to buy. Restaurant in hotel, simple good food, average price, no complaints. Buffet breakfast with Japanese foods, wide selection, delicious, good quality, definitely best perk of hotel. Room clean and comfortable, plenty of room. The water pressure is amazing. Best showers EVER. Very basic amenities, less than most other hotels but still good. Lovely koi pond to look at while you have breakfast. Staff all friendly helpful and professional.

The hotel woul be a zero if it didn't provide the free shuttle. Very important feature it offers. Shuttle runs once an hour to airport once an hour to Narita station. Unfortunately if you fail to plan it well this means you will need to wait an hour for the shuttle and then further time to travel to your destination from Narita station. I got tired of the long travel times quickly and just explored Narita and didn't bother going to other cities. Also the shuttle ends at 9-10 depending on where you leave from, so the one day I traveled to Tokyo I had to get a taxi back to hotel. Very reasonable at $17 for the ride but would quickly add up if done frequently. I missed having a hotel in walking distance of public transit so i would not recommend this hotel for a long stay.

Leisure Self

8/10

Excellent

07 Feb 2026

Chase

No

10/10

Exceptional

06 Feb 2026

Erin

Very convenient for a stay near the airport. The free shuttle bus was easy to get to and from. Kind staff, and good breakfast! Everything we needed for a layover in Narita. The rooms were basic, but just fine!

Leisure Partner

8/10

Excellent

01 Feb 2026

Anne Marie

Over the top breakfast!

10/10

Exceptional

31 Jan 2026

John

Very clean and comfy good breakfast staff

Leisure Self

10/10

Exceptional

30 Jan 2026

Mary Hung

Clean & spacious room, beautiful garden, polite staff, easy check-in or check out. I like most is free airport shuttle.

Leisure Self

8/10

Excellent

28 Jan 2026

Rosalinda

Yes

6/10

Pleasant

20 Jan 2026

Christina

Check in was simple and staff were friendly. Shuttle from airport was convenient and easy to navigate. Hotel was quiet, and room was large for japanese standards. The bed was extremely firm, which was not great for me, but the pillows were nice. Very old hotel building, and it does smell of decades of indoor cigarette smoking. However, for the price, and for a short stay to rest on a long layover it was reasonable.

10/10

Exceptional

19 Jan 2026

Mie

Buffet breakfast was so amazing! Exceptional staff accommodation. Very clean and safe.

Leisure Family

6/10

Pleasant

17 Jan 2026

Douglas

Overall the hotel is quite dated but the staff was really helpful and friendly

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

Kristi

Narita Gateway Hotel was a pleasant stay, and check‑in was quick. I would likely choose this hotel again when visiting Japan. The shuttle service to and from Narita Airport is very convenient, only about a seven‑minute drive.

Cons:
The hotel is a bit dated, but it works well for a one‑night stay before an early flight.

Pros:
The rooms are comfortable and similar to U.S. hotels, with beds on the firmer side. The hotel offers thoughtful touches like amenities, robes, and slippers. The best feature is the free shuttle to both Narita Airport and Aeon Mall.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Damien

All good. Just slightly dirty. By slightly I mean if it was in America is would be considered absolutely spotless. But by Japanese standards it was not as clean as it could be.

Friends_and_family Family

4/10

Poor

10 Jan 2026

Annie

The room was old, dated, and unbearable. The carpet was old, need to remove or change it… the comforter was non cotton, rayon fabric where u do not want to sit on the bed. The only perk in the room was the shower head in the bathroom. Great water pressure. Well… you get what you paid for

Friends_and_family Family

4/10

Poor

02 Jan 2026

Annie

Very old and toilet som how dirty. Breakfast limited choices with no hot omelette station

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Reece

Breakfast was good, lots of options and choices. Hotel shuttle was on time and quick. Room was perfectly fit for purpose for the price we paid.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Matthew

Fantastic stay, just wish I had my own transport as you're heavily reliant on the busses and trains which can be very full at times.

Leisure Self

10/10

Exceptional

31 Dec 2025

peggy

room was ok. needs to be updated in furniture and carpet.

but good short stay. Thank you

Leisure Partner

10/10

Exceptional

29 Dec 2025

Shingo

I stayed this hotel after long flight. Easy check-in and check-out with machine and staff support. The breakfast was buffet style that has big variations. Room was bit old but clean.

Self

6/10

Pleasant

26 Dec 2025

Akiko

No USB connection. Breakfast was not overly impressed.

6/10

Pleasant

22 Dec 2025

Mika

Honestly the room was out of date. But the beds were ok. It’s good for the price.
Breakfast was great! They had lots of Japanese style foods.

Leisure Self

10/10

Exceptional

21 Dec 2025

Qiuye

Good

8/10

Excellent

21 Dec 2025

Masakazu

Shuttle service

Self

10/10

Exceptional

19 Dec 2025

John

Good room. Excellent breakfast and helpful staff.

10/10

Exceptional

18 Dec 2025

Celia

The shuttle bus is good an convenient which I like the most.

8/10

Excellent

15 Dec 2025

Craig

Only a quick overnight visit. Helpful staff and clean room. No issues.

Leisure Friends

8/10

Excellent

14 Dec 2025

Lai Wa

Yes, free airport shuttle n Aeon mall

Partner

6/10

Pleasant

14 Dec 2025

Christine

We arrived at 11pm so the shuttle had already stopped running. We had to hire an Uber to get there. I reserved 2 rooms and one of the rooms had ants on the walls and on the bed. They moved 2 of us to a guest suite which was cleaner, more spacious, but actually kind of creepy. The second room was clean and had no issues.

Leisure Family

10/10

Exceptional

11 Dec 2025

Jackson

Convenient and shuttle service was amazing!

8/10

Excellent

09 Dec 2025

Kana

Close to the airport with convenience of shuttle bus. Rooms are a bit old but pretty spacious. There is a nice view of garden from the restaurant. Shuttle bus staff at the other hotel stop was quite rude to the passengers. I understand she needed to place everyone to the bus, however, she could approach in different manner.

6/10

Pleasant

08 Dec 2025

Ciaociao

Need update hotel room.

Self

10/10

Exceptional

07 Dec 2025

MOTOKO

The free shuttle bus not only to and from the airport but to the narita station and the Aeon shopping mall helped a lot.
And the room was clean and since I stayed on the 9th floor I enjoyed watching the airplanes fly off was a wonderful experience.
The staff was kind and gave me the assistance I needed, thank you so much

Leisure Self

4/10

Poor

02 Dec 2025

Cyril

The room was dirty , some spiders , looks like no one clean the room

Business Self

8/10

Excellent

01 Dec 2025

Gungor

Nice old, but clean hotel.

Leisure Self

10/10

Exceptional

01 Dec 2025

Vertilia

Room was spacious. Perfect for my family. Free shuttle to the station and the airport was definitely a plus

Leisure Family_with_children

6/10

Pleasant

30 Nov 2025

Wally

Worth it for its price

Friends_and_family Family

4/10

Poor

28 Nov 2025

S.

Very old and outdated rooms that are simply not competitive with other hotels in the area.

Short staffing is obvious everywhere. Including the worse - at the breakfast buffet. When they run out of food, such as poached eggs, no staff would replenish it.. The ramen station would have no ramen for 30 minutes. The tuna sashimi station out of tuna for almost an hour. Staff would drop napkins during cleaning then just walk away as if they don't see it. Overall one of the worse breakfast buffet i have experienced in the entire Japan.

Airport shuttle from hotel to airport is contracted to another company that you need to make reservations with .... adding significantly to travel stress.

No staff i met seem to care about your stay. Most of the patrons seem to be with large tour groups.

It does have a small koi pond with a BBQ restaurant on top of it. And that area takes great picture so that's usually what you see in reviews. They supply no deinking water but will give you one if you submit a review.

Leisure Self

10/10

Exceptional

23 Nov 2025

Angie

Goos service and good brackfast.

6/10

Pleasant

21 Nov 2025

Monica

Too old

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Misato

Although it was an old building, the room was cleanly managed.

Leisure Self

10/10

Exceptional

07 Nov 2025

Pauline

It was very good, shuttle to take you into town.

8/10

Excellent

07 Nov 2025

Marni

Shuttle to and from the airport was great. Shuttle to the mall was handy. Room was more typical north american style.

Leisure Self

4/10

Poor

07 Nov 2025

Reiko

Room 1004. Cannot control shower water temperature. Very hot and I burn my skin.I called for help but no one answered phone.
Also can not keep water in tub. Needed serious maintenance for bathroom.

Business_and_leisure Self

8/10

Excellent

05 Nov 2025

Tennyson

Front desk staff was very courteous as well as shuttle drivers, both to and from airport as well as to AEON Mall.
Stayed less than 3 hours at this hotel,but will definitely return on future stay if available.

Leisure Self

2/10

Poor

31 Oct 2025

Jingyuan

Probably one of the worst check in and hotel experiences ever. Surcharge of one extra person although the room clearly has two beds which reasonably is meant for TWO people. Staff appears to be nonchalant. Neither rude or friendly. Kudos to photoshop. Room looks nothing like the pictures online. Extremely old and dilapidated. More like a rundown motel inside. The only highlight is the little garden.

Leisure Family

4/10

Poor

28 Oct 2025

Lexeniel Eoego

Very close to the airport. Shuttle, however, needs reservation. Reservation online is not-English-friendly and glitchy for English users, but thankfully the front desk helped me reserve. Room controls are contemporary designs which is beautiful in its way but no thermostat control. Overall, good and convenient hotel for an affordable price.

8/10

Excellent

26 Oct 2025

marjorie

Older property, spacious rooms. Great shuttle service to and from the airport. Bonus...shuttle to main part of town for train, bus or just exploring.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Alejandro

I enjoyed both restaurants that they had on location. I enjoyed that they had transportation to JR station and to Mall. Service was good. tv stopped working and they replaced my tv within 20 mins . really good service.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Bryant

Shuttle from airport check in easy, service excellent plenty of food options on property, and a convenience store as well ,will stay again

Leisure Self