Name: Woodspring Suites Raleigh Apex
Address: 901 Lufkin Apex North Carolina 27539, Apex, 27539, US

10/10

Exceptional

02 Jul 2026

Marcus

Everything was fine.thanks

4/10

Poor

28 May 2026

Jonathon

The staff were friendly and welcoming upon arrival to the hotel. I travel for work and seeing a smiling face, ready to help you relax was very much appreciated.

It was the room itself that was the issue for me. It was apparent that the cleaning staff decided that only partial services were warranted for my stay.

1. The hardwood laminate was nasty. It felt slick and appeared to not have been swept before my arrival.
2. The walls had 'stuff' stuck to them. It was like food stuffs were splattered on the wall and no one did a complete clean up of whatever it was that spilt or was slung on the walls.
3. The floor of the tub had not been cleaned at all! Fortunately, I keep cleaning products, including a scrub brush, with me when I travel to deal with this type of deplorable conditions.
4. And from the sounds of things, there were either dog and/or child foot races happening in the hallways on and above my floor.

Self

8/10

Excellent

09 May 2026

Gibson

Room was clean. Desk staff was extremely nice and helpful. Rooms have a kitchen. Isolated but stores with in easy car ride. They do take dogs and one dog whined all night but other than that? Nice hotel

Partner

4/10

Poor

09 May 2026

Kevin

They were replacing countertops, very disruptive till 8pm everyday. Trash is left by tenants in the hallways and elevators. Exterior door frame was about to come out of the opening. Found dead bugs in the bathroom. Floor was filthy. Cleaned it with a washcloth on day 1.

Self

8/10

Excellent

08 May 2026

Peter

The hotel is close to downtown Apex and the Apex business park. All rooms are efficiency studio suites with a kitchen and full-size refrigerator. The only downside is that you have to pay extra for the coffee pot/cookware/dinnerware to use in the room. There are laundry facilities onsite and parking is free.

Self

2/10

Poor

02 May 2026

Michael

No like no clener no good for me

Self

10/10

Exceptional

23 Apr 2026

Robin

Parking was easy and check in staff was so very friendly. They also welcomed our pet!

Partner

2/10

Poor

13 Apr 2026

Ashica

My day was absolutely horrible. I checked in the room and they checked me into a room that wasn’t even clean. Garbage was everywhere. I booked a non-smoking room the whole entire hotel smells like smoke. I went down to the front desk and got no assistance. They didn’t even try to accommodate their mistake and put me in a different room. Neither did they refund me my money. This hotel is a joke and I’m actually shocked that Apex is still allowing them to operate in the heart of their town

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Wanda

Good

2/10

Poor

10 Mar 2026

Stephanie

Disgusting and smells.

8/10

Excellent

07 Mar 2026

Karen

Parking with easy and convenient. The room, kitchenette and bathroom were clean. The mattress was excellent for my bad back, nicely firm. When I first walked into the room, I thought it looked kind of cheap but I found that it was very comfortable. I was happy to take clean and comfortable at an affordable price over more expensive hotel rooms.

Self

4/10

Poor

26 Feb 2026

Denys

Smells

Self

2/10

Poor

06 Dec 2025

Keosha

The property was fairly easy to get to I. Normally check the rooms before I commit to a booking.
But any event?
The hotel was not clean on the inside of Room 113. I ended up having to book at another hotel because I was not willing to to my head with my son's head on those sheets ! While the staff was very helpful, it still does not take away from the fact that the hotel was not sanitary.I will post pictures of what the inside room 113! Also I noticed a sign on the check-in. Door that stated between the hours of 10 PM and 8 AM. There will be no staff so a phone number was left for you to call to check-in. I ended up using some of my rewards cash in my cash to pay for this room. And I was highly disappointed. I'm currently waiting on a reef. Find now it works quickly. It's kind of disheartening, because I feel as though. If you are a business, you should take pride in your business. And if there are things that need to be fixed or tweaked, in order for the business to run smooth, you should do that. I'm not understanding that lately whenever I've ran into an extended stay or A a woodsprings i have been highly disappointed. I took the time to read the. Reviews from other guests from that particular location. Because not all wood Springs are created. Equal.
And majority, if not all of the guests who stayed at that particular location, have all complained about the same thing. So at this point I don't feel like whoever owns the wood Springs in the Apex area you can tell that they

Business_and_leisure Family

2/10

Poor

19 Nov 2025

Juliana

Roaches on the wall and desk when I walked into the room. Checked bathroom and found several roaches on bathroom walls and in the tub. along with Black mold around the tub.
When I went to the front desk and said I want a refund The woman said she would text her boss. I wanted proof that she canceled my stay and she said she couldn't give me anything. I left . I will call my credit card company and dispute charges. Disgustingly dirty. Also there was a party in the parking lot. people drinking alcohol and smoking .Will never stay there!

Leisure Family

2/10

Poor

16 Nov 2025

Eric

I’ve stayed in hotels throughout my life and never have I ever stayed in a filthy hotel room until 11/15/2025. I could type a long review but I’m just going to keep it short and simple. Look elsewhere and don’t get a room here. Look at other reviews and see how similar they are to mine and you will understand.

Friends_and_family Family

2/10

Poor

13 Nov 2025

shelley

Place was filthy! Pulled back comforter to find rumpled slept in sheets, dirt, hair, and stains. Smelled like smoke. Transferred to another room. Smoke smell was even more pronounced to the point of making my eyes water. Several people were transferring rooms to see if there was anything clean. It was like this place was a drug and sex hotel. So gross. Asked at desk if any room in the place didn’t smell like smoke(especially since you have to sign a waiver about being charged $250 if you smoke in room!) and she said “no they all do. I can just have my manager refund you if you want to leave”. I took her up on that option and found another local hotel which was so much better!

Business

2/10

Poor

09 Nov 2025

Chad

The room had roaches in it. Door lock was barely working. Roaches were in the hallway. They game me a run room that hadn’t been cleaned. One of the worst hotel experiences in a long time

Business

2/10

Poor

05 Nov 2025

Amparo

Room not clean at all

Business Friends

10/10

Exceptional

01 Nov 2025

TAMMY

Front office staff was friendly and very helpful.

Leisure Self

2/10

Poor

26 Oct 2025

Marlo

When we got there we noticed the whole place was in disrepair. They only have staffing from 8am to 11pm. The room was rusty, the floor was sticky, the hallway smelled like mothballs, and the fridge looked like it was falling apart.
At check out we couldnt even check out properly. At almost 9am there was still no one in the office and no one answering the after hours line so we had to just leave the key in the room and leave.

Friends_and_family Family

2/10

Poor

25 Oct 2025

Kimberly

Do not waste your money! The place is absolutely disgusting! Pillows were old. Bed were soiled!! Mattress had not covers and the matress was old and soiled! Room was smoke filled! Everything was absolutely disgusting!

Business_and_leisure

2/10

Poor

23 Oct 2025

Gerardo

I have never been so blindsided by a hotel reservation before than this place. The hallways were smelly. My room barely looked like it was cleaned. When I checked in, the staff member was too busy talking to another man behind the counter. I felt like I was bothering her. I was also surprised I didn’t wake up with bed bug bites. I stayed here only 1 night out of my 3 night reservation. The pictures provided online are not a current reflection of how the place really is. The place didn’t refund me, but I didn’t care . I wanted out! Please please stay away, this place is trash!

Leisure Self

2/10

Poor

18 Oct 2025

Terri

Check in was awful. I waited at the desk for at least 15 mins for someone to show up. I was given a room key, went to the room and the bed was unmade. I went back to the front desk and she was very rude and told me to wait 30 mins while someone cleaned that room. There was roaches, the bathroom smelled like urine. Lots of sketchy people. It was my worst experience at a hotel, ever!!!

Leisure Self

6/10

Pleasant

18 Oct 2025

sean

The room smelt veer bad

Business Self

2/10

Poor

17 Oct 2025

Kimberly

The room was really gross and smelled bad. I didn’t want to touch anything that I didn’t have to. The tub had dark stains and some that looked like pee, along with hair when I had gotten there. The toilet had pee on it. The floor has spots and degree all over. I would’ve left if I didn’t have last minute plans.

Leisure Self

10/10

Exceptional

12 Oct 2025

Vincent D

Nice stay

Business Self

2/10

Poor

30 Sep 2025

Rico

Terrible

6/10

Pleasant

15 Sep 2025

Baxter

Eh

this was just an overnighter. However, upon entering the room, there was a dead roach on the floor to greet me. The bathroom looked clean, but when I raised the toilet seat lid up, there was tissue in there, and I wasn’t sure if it had been cleaned at all around the toilet that is. The walls as well as in the shower had like a black substance on it. Not sure if that was mold. They need to use curtains instead of the blinds because even with all the lights out, it’s hard to sleep because the outside lights basically light up the entire room you could read by it very easily however, the receptionist who took us in was very professional and friendly.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Javier

Good

Business_and_leisure Self

4/10

Poor

27 Aug 2025

Mukhtar

The room was poorly maintained.
The toilet flush did not work.
Also there were bugs in the room.

Business Self

4/10

Poor

15 Aug 2025

Cameron

Weird smell throughout hotel. My key cards were deactivated halfway through my stay

Partner

6/10

Pleasant

03 Aug 2025

Tiffany

You get what you pay for....

Receptionist was not friendly. The fire alarm went off in the middle of the night. We had to evacuate the building.

Partner

8/10

Excellent

01 Aug 2025

Abdullah Naeem

The floor was very dirty. Kinda small, too. Other than that, really can't complain. The room was comfy and the front desk was very, very helpful

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Ray

There was no one to check me in late at night

6/10

Pleasant

24 Jun 2025

Howard

Limited options in area

Worked for an overnight stay

Partner

6/10

Pleasant

14 Jun 2025

lucien

A lots of noise, shady characters! Lovely staff.

Business Self

2/10

Poor

06 Jun 2025

Fredy

My employees waited over an hr for a member of the hotel to come at the front desk to check them in. That resulted in extra overtime pay from me . Also the water in the bathroom didn’t work so they had to go out to the nearest gas station to use theirs.

Business

10/10

Exceptional

04 Jun 2025

BENJAMIN

The surrounding area is a little down.

Leisure Family

4/10

Poor

18 May 2025

Jossy

Bad odor

Leisure Partner

2/10

Poor

12 May 2025

Sandra

Overbooked hotel left out in the cold

Booked room on site with hotel overbooked and no place to stay very unsafe staff did not even apologize

Self

2/10

Poor

10 May 2025

Brian

No room at the Inn

Booked and paid for a room Friday morning. Arrived Friday night around midnight. No front desk person to be, only a phone number to call. When that person came in, they informed me that no rooms were available, as the empty rooms had not been cleaned due to housekeeping issues. They refunded my payment, fine. I was stuck trying to find a room in the Triangle area at midnight, on a Friday night,
on graduation weekend. Terrible stuff, thank you.

Self

2/10

Poor

10 May 2025

Somer

THEY KEEP STEALING MY MONEY

This place was horrible as soon as we walked in! Everything looked dirty and outdated. We immediately went back to the front to cancel the stay and the receptionist told me that they “don’t do refunds” and that “no further action is required on my end and I should receive my money back in a couple of days”. That never happened so I disputed the charge. Two months later, they reversed my dispute a day before my college graduation! I tried calling several times and no one is picking up! They WILL be dealt with!

Friends_and_family Friends

8/10

Excellent

07 May 2025

Antonio

Good

8/10

Excellent

03 May 2025

James

I was not able to take advantage of a stay....but i have used this service on several occasions and i will most likely use it in the future, thanks.....

Business_and_leisure Pet

2/10

Poor

02 May 2025

Jitendrakumar

I needed some help at around 10pm, I reached out to the front desk. Though there was staff at the front desk they kept mentioning they are closed and I should come back the next morning.
The hotel floor (inside the room and corridor) was extremely dirty.

Business_and_leisure Partner

10/10

Exceptional

29 Apr 2025

Keshawna

Great place to stay

Business_and_leisure Partner

4/10

Poor

29 Apr 2025

KA LEUNG

The hotel room is very dirty and the furniture are too

Leisure Family

4/10

Poor

27 Apr 2025

Mohyeed

Not clean

2/10

Poor

26 Apr 2025

Marzena

I had a terrible experience at WoodSpring Suites Raleigh Apex. The room was dirty — there was hair on the sheets, a broken chair, a moldy shower head, and both the shower and towels were filthy. The entire room smelled strongly of cigarette smoke, so much so that I couldn’t sleep all night. I tried calling the front desk multiple times, but no one answered. This place is a complete disaster. I would not recommend it to anyone.

Business Family

6/10

Pleasant

16 Apr 2025

Michael

Bugs in my room

Business_and_leisure

2/10

Poor

14 Apr 2025

Jon

Don't Stay Here

This is the dirtiest, nastiest, and smelliest hotel I've ever stayed in. This pet-friendly hotel smelled like a dog kennel, the blinds over the window were so greasy and dirty, and the dried feces on the chair (animal or human don't know) in the room made me puke. I arrived late to the hotel so changing hotels wasn't an option that night but checked out the next morning and got a room across the street and it was great.

Friends_and_family Family

2/10

Poor

14 Apr 2025

Tyler

Roach infested!

Leisure Family_with_children

2/10

Poor

12 Apr 2025

Alleja

There were roaches popping up throughout the whole stay, big ones, small ones and medium ones, they were popping up in the bathroom, stove top and walls. it was just gross, we couldnt sleep properly without overthinking there would be roaches on the bed.

Partner

2/10

Poor

09 Apr 2025

Naimah

The most disturbing incident occurred on the morning of April 7th, when I was abruptly awakened by a fire alarm at 5:30 AM. In the confusion and fear, I attempted to reach the after-hours number posted on the front desk door, but no one answered despite my repeated attempts. I was left with anxiety and uncertainty, not knowing the cause of the alarm or whether it was safe to remain in the building. When I attempted to ask for help, I encountered a man claiming to be the after-hours attendant, who was dismissive of my concerns. He insisted I reenter the building without providing any clear information about the fire’s origin, which made me feel unsafe and uneasy.

Additionally, upon leaving the building, I encountered several roaches in the elevator, one of which I nearly stepped on. This was both disgusting and alarming. I immediately became concerned about the possibility of transferring pests to my belongings. I attempted to inform the front desk, but the area was closed at 8:30 AM. I was left with no choice but to leave my luggage outside to prevent contamination. When I arrived home and unpacked on April 9th, I discovered a roach had emerged from my luggage. This experience has left me deeply disturbed.

Leisure Self

8/10

Excellent

07 Apr 2025

Miguel

I like the fact that I was put on the first floor.

Business

8/10

Excellent

07 Apr 2025

Thomas

It was good

Business Self

8/10

Excellent

03 Apr 2025

Kelly

#Positivity paid forward#

Clean rooms and we have high standards mostly time and place and all excluded of course, we all settle, but over all id say sleeping under their covers says a lot and walking bare foot from the shower to bed area to dress finishes off my point on cleaning crew employees.. staff was friendly enough, but availability was somewhat lacking only in that it's long term stays here and less of a twenty four hours hotel where night clerk mans their station all night and day. Couldn't eat breakfast but was afforded many places of all price ranges close by even some for not so long walks if your up for it. Plenty of shopping opportunities in the vicinity and the parking isn't impossible and almost always at your convenience of luggage carrying by hand distances and elevator tho only one on site did the job fair enough for the three nights spent here. Can't complain none for price and stay . Would stay again and again

Partner

2/10

Poor

01 Apr 2025

Tiffany

No ac in room

Partner

2/10

Poor

29 Mar 2025

Thomas

Checkin desk was closed when I arrived, the front desk person barely spoke to me while carrying on a phone call and there was no staff overnight to help when I realized that I did not get my ID back during checkin. Many other people tried to checkin after 10pm and there was no staff available to help, many people were frustrated and the police were called to assist numerous stranded guests.

Leisure Self

10/10

Exceptional

27 Mar 2025

Michael

Nice experience, would come again

Leisure Self

6/10

Pleasant

17 Mar 2025

Gary

The room had roaches and the elevator was broken. The stairwell where you had to walk smelled of strong urine.

Business

8/10

Excellent

11 Mar 2025

Daryl

The property was close to family and friends. The cleanliness however left a lot to be desireed especially the bathroom. The tub looked like it hadn't been cleaned in months, and the toilet was getting the same look. I was there for two werks and no one came in to clean or check on the supplies invluding the towels

Leisure Self

4/10

Poor

22 Feb 2025

Mark

Went to check in after hours and no one was there could not get hold of anyone on there after hours phone and the elevator was shut off during the night there were cockroaches.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Anthony

Great space for short stay with fair proces

2/10

Poor

12 Feb 2025

Mike

Killed 6 bugs while there. Very bad condition

Leisure Self

6/10

Pleasant

02 Feb 2025

Becky

Room not ready when yold to check in at 3pm

Leisure Partner

10/10

Exceptional

31 Jan 2025

Jai

Great

Business_and_leisure Partner

8/10

Excellent

24 Jan 2025

Richard

It was actually better than I expected

Leisure Family

4/10

Poor

22 Jan 2025

Jaela

ROACHES AT HOTEL

None of the lights or plugs was working in the room, the room had roaches told owner he said I could get my money back or get another room & gave me neither! Bad service it is not good to stay there

8/10

Excellent

19 Jan 2025

Jossy

Excellent

Leisure Self

8/10

Excellent

30 Dec 2024

Everton

Nice quiet and clean

Leisure Self

4/10

Poor

22 Dec 2024

Pinak

When we arrived for check in at 3 pm, no one was at the reception desk. We called the number provided in the hotel signage and waited 30 minutes before someone arrived. Rooms were okay but the wear and tear was very apparent. . Later in the night there was some physical altercation nearby our room resulting in one guest having blood all over his face. Police arrived at the scene to arrest the culprit
I would not recommend this hotel to any decent individual.

Leisure Family

2/10

Poor

19 Dec 2024

Rashawn

Roach problem

2/10

Poor

17 Dec 2024

Brian

my second stay here.....rooms in disrepair, things need to be fixed......cockroach infestation

Business Self

2/10

Poor

10 Dec 2024

STEWART

Terrible

The hotel I would NOT recommend the room smelt of cigarette smoke made me feel sick.
Not one coat hanger,
The side of the sink the edging was hanging off.
The WiFi did not work .
Could not wind the blind up as string snapped some time ago

Business

2/10

Poor

09 Dec 2024

Darrell

The room smelled and roaches everywhere.

Leisure Family

6/10

Pleasant

08 Dec 2024

Antonio

The property is nice and clean. The only thing is they had roaches. We didn’t see them until late when we’re about to take a shower. It’s was only like 3 BUT STILL.

Leisure Family

2/10

Poor

28 Nov 2024

Harry

As soon as you walk in there was a strong smell of weed. I ignored that since I planned to stay only for 1 night. Once I got to my room and turned on the light I saw little roches all over. They were in the bathroom, in the toilet, on the walls, around the bed, all over. I picked my bags up and left the room. Went to the front desk and the night clerk said he was sorry and would refund me. I'll wait to see if it shows up in the 7-10 days.

Leisure Self

6/10

Pleasant

26 Nov 2024

Wiwi

It was ok.

Business_and_leisure Family

2/10

Poor

20 Nov 2024

Kirankumar

Bad experience

This is the worst place to stay. Floors are dirty, blanket on bed bas hair, shower is broken, roach running around, toilet base is rusty and counter tops are super dirty. Stay away. Front desk does not open until 9am so if you check out before 9am, you need to call back.

Self

2/10

Poor

17 Nov 2024

Dalton

Stale urine in toilet, Hair on toilet rim. Keys were made before even checking in. Fire alarm was already going off upon check in

Business Self

4/10

Poor

12 Nov 2024

Charles

Employees didnt seem to care about the property or customer service.

Business Self

2/10

Poor

11 Nov 2024

Kim

Roaches and other creepy crawlies in room. Smelled in hallways. Not clean!!!

Leisure Partner

2/10

Poor

28 Oct 2024

Jackie

I PASS!!!

Where do I begin! Well when I got to my room went to use the bathroom the toilet seat was filthy, it also was stopped up and unusable, the room telephone did not work. Also the room itself furnished NOTHING as far as any kitchen equipment. After a couple of hours I did find a tent on the floor that said if you needed anything call. How was that possible if the phone wasn’t working?

The front desk was unmanned after 10 but when I used the lobby phone I was able to reach someone on the lobby phone and my toilet was cleared.

Also who still has a 32” TV? I could hardly see it from the bed. The heater and the bathroom fan was very loud.

I travel extensively and this hands down was my worst hotel experience!!!!

There were a couple of other issues with the room but I just listed the major issues.

I would like a full refund for the horrible experience!!!!!

Friends_and_family Family

8/10

Excellent

21 Oct 2024

Christopher

It was a nice room. Inexpensive, shower was good bed was comfortable. Staff was nice. No issues at all

Business_and_leisure Self

2/10

Poor

20 Oct 2024

Ashley

Manager is awful. Never again will I stay there and I have told everyone and even contacted corporate about the absolute jerk that is the gm at this hotel. Maintenance banging on my door at 3 am about random things that could wait until the morning. Waking my children up. Front desk staff walking into my room with my children in there before check out to have my child call me (never mind she could have called me) I was on my way to extend the room like I did every week and she knew this. Check out was not for another 40 minutes. She had my son FaceTime me and sat on his bed after unlocking the door and coming in without me there. That’s an absolute no no. She could have called me having 40 minutes and me being 15 minutes away. Do not enter my room with my children. (Yes they are old enough to be home) still not ok. Manager does not accept any sort of discount, will not take the online reservation of the longer stay discount even after corporate called them. They said they would give the discount and never did. Then they raised the rate and told me the night before check out. So I had to pack a room that I’ve been in for almost 3 months along with 2 kids last minute and having to work at 6 the next morning. A little more of a heads up would have been appreciated. Especially after being there for just under 3 months. I’m assuming these hotels don’t want people there over 3 months because then they are exempt from taxes? I’m not sure but they are rude. Just rude

Leisure Family

4/10

Poor

20 Oct 2024

Ashley

People were nice, except for the maintenance man who decided to take it upon himself to try and get my son to come out of the room when I wasn’t there (don’t do that). Front desk was nice. Hotel itself was dirty. Trash everywhere, overflowing outside, dog tore up someone’s trash in the hallway inside. There always seems to be a fire alarm going off. Literally everyday so be prepared to get woken up to that at 4am. Or 8.. whatever time someone feels like pulling it that day. I ended up having to leave because between the fire alarms and the loud neighbors which I complained about twice, I couldn’t sleep for anything. And to be fair, I do not complain about a whole lot. I understand hotels can be loud. But the level of loud was insane. Front desk was knocking and calling and they couldn’t hear them over the music. So it wasn’t too much the hotel itself, more the people and maintenance that made the stay unbearable.

Leisure Family

10/10

Exceptional

22 Sep 2024

Jossy

Nice and clean

Leisure Self

2/10

Poor

17 Sep 2024

Carmen

Good afternoon; thanks for your interest in our experience. First, check in was ok, what happened from that point is the worst. There started our nightmare. The room we were given was awful, starting with the horrible smell all over the place. The “so called” kitchen is a disaster. Towel’s seemed that were never been washed, cockroaches everywhere, bathtub dirty and stained. Didn’t even take a bath. Long story short, decided to stay that night because it was really late. First thing in the morning, gathered our stuff and went to the “so called” front desk, where this unpleasant and unprofessional lady treated us like “garbage” to checkout. Said that we were going to be charged only for that night and it came out that we were charged for the whole stay. She said that in case of a claim, we should address you and not them. We’ll appreciate your help regarding this matter. Thank you so much.

Leisure Family

4/10

Poor

08 Sep 2024

Nolan

WiFi was down so I wasn’t able to check in, was told I would get refunded for the night I wasn’t able to stay and then never was.

Business

6/10

Pleasant

01 Sep 2024

Prasad

Several fittings need repairs. Bathroom door handle was taped up. The elevator was not working for most of the day causing us to climb up and down four stairs with our special needs son.

The location is close to shopping, restaurants etc. the room was spacious There is a kitchenette with a full size refrigerator.

Leisure Family

10/10

Exceptional

25 Aug 2024

Emanuel

I love everything about it

Leisure Partner

6/10

Pleasant

14 Aug 2024

Sarah

Had a kitchenette in the room, but nothing in it, all had to be purchased or rented. The refrigerator was large which was good.
The bathroom was great, and the main room very comfortable. Staff were very nice.

Leisure Self

2/10

Poor

04 Aug 2024

Jessica

Our room had feces stains on the walls, along with crayon, burn marks and other various stains. Even our linen was stained and there were no replacements available. The entire property smells like people are actively smoking marijuana at all hours of the day and night. The dresser handles were broken. The sink counter was broken. It was an absolutely terrible experience.

Leisure Family

6/10

Pleasant

29 Jul 2024

Beverly

We won't stay there again. They have kitchenettes in the rooms and someone burnt food on their stove. We had a fire alarm go off at 11 p.m. and had to walk down 4 flights of steps to get out of the building. It was over in an hour but that disturbed our sleep (and most guests just stayed in their rooms). Plus there were no grab bars in the shower and the tub was too high for me to enter (I'm very short and disabled). IF they had a grab bar I could have gotten in to the shower. Instead I had to take a sponge bath (after traveling all day). And the room was DIRTY. Blood stains on the carpet. Paint all over everything. My feet were filthy just walking to the bed. Sorry, but it wasn't a good experience at all. Did I mention that the first room they gave us was occupied and we walked in on someone in that room? The desk clerk was clueless.

Business_and_leisure Partner

2/10

Poor

16 Jul 2024

Verified traveler

Cockroaches

Saw cockroaches in the room. There wasn't even anyone to tell before check out because their front desk doesn't open until 9am.

Business

2/10

Poor

08 Jul 2024

Amanda

Disgusting, dirty, smelled horrid, no staff at night. We arrived after midnight and no one was there. It took us 45 minutes to get in touch with someone to let us in. The room we were given was filled with dog urine and feces. It smelled so bad and there were puddles of pee under the bed. When we tried to get a different room we waited an hour for an employee and no one came. We slept in the car. I had to buy cleaning supplies in the morning to go into the room, clean it and then shower. The front desk staff said no refunds and they can’t do anything. I will be reporting this to the health department. It is worse than a motel 6 or truck stop motel. Unsanitary, unsafe conditions that no human being should have to stay in.

4/10

Poor

04 Jul 2024

Yvette

The Room had Roaches in Bathroom and Room. But otherwise was clean! (Sheets/Fridge/Countertop/ Microwave was clean).

Leisure Self

2/10

Poor

21 Jun 2024

Chelsey

We arrived and were placed on a lower floor due to elevators being out of service. Once we checked into the room, my 2 year old saw baby cockroaches crawling all over the pillows and was screaming in terror. I pulled the side table out and found the rest of the roach family eating someone's leftovers. We went to the front desk for assistance but no one was there. I tried calling, but no answer. The next day I called and requested refund, which was approved. They apologized and let us know they knew about the roach issue in advance and had pest control service scheduled. They confirmed they would provide a refund. The refund never came and Expedia also declined to provide a refund. I still try to call the hotel to find out why they declined the refund when Expedia called to inquire about it, but they never answer their phone.

Leisure Family_with_children

2/10

Poor

19 Jun 2024

Joseph

Don’t ever book here, property didn’t honor my reservation and I was made to find other accommodation after traveling on the road from out of town. Horrible management

Business_and_leisure Family_with_children