Name: Embassy Suites by Hilton Raleigh Durham Research T
Address: 201 Harrison Oaks Boulevard, Cary, 27513, US

10/10

Exceptional

20 Jul 2026

Zoe

My stay was amazing the room was super clean, front desk staff was very friendly and helpful and i absolutely loved the amenities

Self

10/10

Exceptional

19 Jul 2026

Ashley

Clean and large room. Kind staff. Great breakfast.

Family_with_children

2/10

Poor

17 Jul 2026

daniel

This was probably the worst hotel STATE I had in a while. The building was nice and well maintained. But the rudeness of the bartender staff was the worst me and my lady experience in a while. Will not be returning.

2/10

Poor

13 Jul 2026

Sridhar

Better than terrible experience had to check into a different hotel room was not ready. Front desk staff were rude. Would not recommend this property to anybody. Could not get a refund either.

Partner

10/10

Exceptional

13 Jul 2026

Yaskara Michelle

Rooms were clean, staff was amazing at the restaurant great service and food was great! Specially the breakfast with omelette station.

Business

6/10

Pleasant

13 Jul 2026

Stephen

-

Self

10/10

Exceptional

10 Jul 2026

Freida

Awesomeness! Loved my stay! Breakfast was immaculate! Clean room , staff was great and professional.

Partner

6/10

Pleasant

08 Jul 2026

Latasha

I love the aesthetics of the property and the beautiful reception each evening.

I was less pleased with the urgency guest services showed for my concerns. Ie, loud neighbors and the inconsistent service from housekeeping. I didn’t think it was weird to want my garbage removed daily. I was there for five days and they removed my garbage 2 times, maybe.

Self

8/10

Excellent

06 Jul 2026

Hamza

good family hotel

Family_with_children

8/10

Excellent

06 Jul 2026

Robert

Staff was great and the property was great. We enjoyed the complimentary breakfast buffet as well. The beds could use some updating and the drain in the bathtub would not drain very well. So a little updating needed, but we would stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Javalyn

Breakfast good and hot. Staff was very friendly and helpful. Room was clean and comfortable.

Family_with_children

8/10

Excellent

03 Jul 2026

Peter

Keith was great. The only issue was trying to get the US vs Bosnia game on in the lobby. The game was started late. Also, no sound so we had to set up our portable speaker. Great trip aside from that.

Partner

10/10

Exceptional

02 Jul 2026

Skylar

Great experience and staff.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Christopher

Great stay. Great breakfast. Timely shuttle to airport

Partner

10/10

Exceptional

29 Jun 2026

Heather

Very well kept Hotel. Managers reception was nice. Made to order omelette/eggs were excellent with a great variety of other items as well to choose from. Location was less than 10 minutes from the airport!

Partner

10/10

Exceptional

28 Jun 2026

Deborah

Hotel had efficient check-in - but do not have plans on getting an early check-in. We called the night before and very early the morning of our arrival in hopes of getting an early check-in (around 2:00 or 3:00 versus 4:00) and were told that would not be possible. We made do but with a hotel this size, and being a status member - I felt it was a minor request. Room was lovely - corner suite with all of the amenities however, we were only given 3 bath towels for a room sleeping 6. No robes, no blankets, no extra pillows for the pull-out sofa - these are small details - but they are also the details that set exceptional hotels apart for good hotels. We would stay here again, the hotel was clean, staff very friendly upon checking/out and was convenient to our venue for our event. Just know what you are getting prior to your arrival.

Family

10/10

Exceptional

27 Jun 2026

Chiquita

Everything they offer is exceptional.

8/10

Excellent

24 Jun 2026

Oscar

Great hotel i will stay there again

Family_with_children

10/10

Exceptional

24 Jun 2026

Jacob

The room was clean and even nicer than expected! Roomier than I even needed, but was much appreciated! Staff was lovely and very helpful, I arrived quite early and while they couldn't check me in 4 hours early they did manage to get me in my room before the scheduled check in time (would've been fine if they couldn't I get that rooms have to be cleaned and turned etc), but they could've easily said 'no check in before normal time' but they went the extra mile to get me in once the room was ready, which was really lovely. Breakfast was pretty good too for being free.

10/10

Exceptional

22 Jun 2026

Joseph

Nice suite best breakfast great staff

Partner

10/10

Exceptional

22 Jun 2026

Ashley

Had a great complimentary breakfast with made to order omelets! Great amenities

Partner

2/10

Poor

22 Jun 2026

Erin

Very disappointed in the service received. I’ve stayed at Embassy suites before and needed a quick last minute option while traveling and when we tried to cancel I was unable to reach anyone on site.

They ended up charging me a penalty (one night stay) even though I never made it.

Not the service I’m used to from this brand and it’s so unfortunate.

Made an emergency travel situation so much worse.

Family

10/10

Exceptional

21 Jun 2026

C J

Great hotel and property..convenient to the airport. Rooms were clean. The breakfast was very good.
The front desk staff were cold and it seemed like I was inconveniencing them just by checking in….and I was just checking in. I didn’t ask for anything. Seems like hospitality in the south is gone.

Family_with_children

10/10

Exceptional

21 Jun 2026

Quinton

Staff was amazing

Partner

10/10

Exceptional

21 Jun 2026

Lillie

It was for one night but very comfortable!

Family

10/10

Exceptional

21 Jun 2026

Charlene

I was really impressed by the ladies who were clearing the tables. So gracious, helpful and friendly. It takes a lot to serve the public. I don’t know their names. One was an elderly lady (mature) and another one worked at a local school (Reddy Creek I think). Thanks for your service.

10/10

Exceptional

17 Jun 2026

Brittnee

Location was great for Lenovo Center and quick eats down the road. Overall clean, comfortable beds which are hard to come by. Showers could use an upgrade- overall good stay.

Family_with_children

6/10

Pleasant

16 Jun 2026

Chatina

The supervisor was very helpful during my stay, and I truly appreciated the customer service that was provided.
However, I was disappointed by an interaction with a female security guard at the front desk. My daughter is non-verbal and occasionally makes sounds as a form of communication. The security guard told my daughter to \"shhh,\" which I found inappropriate and insensitive. When I addressed the situation, the security guard responded that she did not know my daughter was non-verbal.
From my perspective, it should not be necessary for someone to know my daughter's disability before treating her with patience and understanding. Instead of making assumptions, it is important to be mindful of individual circumstances and approach situations with compassion and respect.
This interaction was especially upsetting because I was already dealing with the emotional stress of attending a funeral. Having my daughter silenced in that manner added to my frustration. Despite how upset I felt, I remained professional and respectful while addressing the issue. I believe this situation could have been handled with greater sensitivity and awareness. Other than this incident the hotel was beautiful and comfortable.

Family_with_children

10/10

Exceptional

15 Jun 2026

Sumera

It was nice

4/10

Poor

14 Jun 2026

Jeffrey

Dining area seats were worn out - bad impression

Shuttle Bus had non-functional seatbelts in violation of state law!

Conclusion: Hilton cutting corners on maintenance.

Self

10/10

Exceptional

09 Jun 2026

GEORGE

The pool was cloudy. Needed chlorine.

Partner

10/10

Exceptional

09 Jun 2026

Russell

Impressive Hotel design .

Self

10/10

Exceptional

08 Jun 2026

Kena

The entire stay was great

Partner

10/10

Exceptional

07 Jun 2026

Ariletta

Breakfast staff and rooms was wonderful👍

Family_with_children

8/10

Excellent

06 Jun 2026

Han

The location was quiet and convenient, with easy access to RDU Airport and highways for getting around the Raleigh area. I stayed here during a business trip and found the suite comfortable and well-suited for my needs. The complimentary breakfast was decent and provided a quick, convenient option before starting the day.

Self

10/10

Exceptional

05 Jun 2026

Brian

Good place to stay if you are going to watch the Canes.

Partner

10/10

Exceptional

05 Jun 2026

Mauricio

Nice hotel. Good breakfast. Spacious rooms.

Family_with_children

10/10

Exceptional

30 May 2026

James

Room was spacious and clean. Perfect location for us to get around in Raleigh outskirts and to get to Lenovo Center for the hockey game. Breakfast was good although they seemed to run out of some items . Staff were helpful and courteous. Nic stay.

Family

10/10

Exceptional

29 May 2026

chrystal

Everything

Family_with_children

6/10

Pleasant

28 May 2026

Lori

It was a typically good Hilton property until we got into bed. The bed was way to soft and the pillows were tiny

Partner

10/10

Exceptional

26 May 2026

peter f.

Good gym for a hotel. Same re pool. Large lobby area and nice breakfast. Extremely kind and welcoming staff. I would choose this hotel for that…

Friends_and_family Family

2/10

Poor

24 May 2026

Anthony

Our room was a safety hazard. In shower there where so many patches and you felt like your ankles where going to break. You literally had to stand in shower with on foot in front of the other heal to toe. There was discoloration around the air vents in the room and the covers smelt like bad body odor. They never offered to move us rooms just that they would put the room out of service. You get get a way better room somewhere else for 300 a night that they charge for rooms in such poor condition.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Ignacio

Great property great staff but parking should really be free as there is nowhere else to park in the area

Family_with_children

10/10

Exceptional

19 May 2026

Dana R.

We truly enjoyed our stay as well as the lady that made the omeletes and the staff at the breakfast area. They were great! Everything was seamless from the checking to to the check out! Thank you!

Family

10/10

Exceptional

17 May 2026

Karen

Very nice. Would stay here again.

Partner

10/10

Exceptional

13 May 2026

Katherine

The hotel was very nice in side & the room was very nice as well. We found it clean & no issues while we were there. Staff very friendly & helpful The shuttle was also convenient to the airport. . I would definitely stay here again.

Friends_and_family Family

4/10

Poor

12 May 2026

Matt

Bathrooms need updating and there were french fries and what looked like vomit outside my door this am...

Don't take cash at the bar.

Self

6/10

Pleasant

12 May 2026

Tara

Paid extra for premium suite pure wellness, I room air purification reserved for adults and 1 child, but assigned regular suite. Requested bedding change daily, only received made beds final night(still not changed). Locked out of the bedroom bathroom everyday, had doorknob changed and still locked out and forced to come down to lobby in pj's due to hesth concern. Continually requesting towels for reserved number of guests, which we did not receive, spoke with a guest that left and purchased towels. Kitchen fire evacuation while family in the pool that happen to have pests(roach). I am definitely looking for a response from staff about these concerns and will be reaching out to corporate.

8/10

Excellent

06 May 2026

Paul

Clean, easy parking. safe location

Self

2/10

Poor

06 May 2026

Janice W.

I have used Expedia for years and this is my worst experience. I paid online for two rooms. When I tried to check in the hotel staff said I only had one room. When I contacted Expedia I was told that I did not click on the link to pay the taxes on the second room and would need to pay an additional $340 for the taxes and fees on the second room. When I protested the agent told me to calm down that he was going to reduce the amount to $300 as long as I purchased a $300 voucher. It took me over an hour to get the second room only after I had to click on a link approving the additional charge to my credit card. The voucher is from something called CLICK TO FLY. I intend to report this to the NC State Attorney General's Office. This is a SCAM and I will not be using EXPEDIA again! Regarding the hotel, the staff was very friendly and helpful. The hotel is in need of an upgrade. Our tub was painted and there were rust spots under the paint. The door to the second room was stuck and maintenance had to come with a sledge hammer to give us access to the room.

Family

10/10

Exceptional

05 May 2026

Gabriela

Breakfast was amazing. Suna at the front desk was so helpful

10/10

Exceptional

02 May 2026

Jon

Class act

Self

10/10

Exceptional

28 Apr 2026

Caitlin

The pool was not open while I was there for upgrades but the gym was nice and I enjoyed the nightly happy hour with free drinks. Very nice.

Self

10/10

Exceptional

20 Apr 2026

Kirsten

If you’re ever in Raleigh, North Carolina, I would highly recommend you stay at the Embassy Suites by Hilton Raleigh Durham Research Triangle Hotel. The property is amazing and the employees are extremely friendly.
If you’ve ever heard the saying “Culture eats strategy for breakfast\"…this leadership team has it figured out! Matt (GM) and Stephanie (HR) are leading the way. Thanks again for a wonderful stay and I hope to be back in the area someday!!!

Self

10/10

Exceptional

16 Apr 2026

Joy

The suite layout was wonderful. The floor in front of the bathroom heats up when you turn the bathroom lights on.

Definitely wake up for the breakfast. The omelette station alone is worth it.

Family

10/10

Exceptional

16 Apr 2026

Cadirus

The breakfast was super tasty, they had a lot of variety. The parking wasn’t too bad. Kitchen staff was super friendly and welcoming, but the front desk lady was a little bit rude when we were asking about the complimentary drinks that came with our stay. Other than that I 10/10 recommend staying here

10/10

Exceptional

14 Apr 2026

Lakeitasha

Breakfast

Family_with_children

10/10

Exceptional

13 Apr 2026

Mark

A really nice hotel with a helpful staff.
An above average breakfast included

10/10

Exceptional

13 Apr 2026

Matt

Among the best Embassy Suites I've stayed. Everything at the hotel was excellent. One minor complaint would be having to pay for parking. Wasn't expecting it in the area where the hotel is located. (Outside of a big city.) Area around the hotel was great as well.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Aye

Great breakfast and complimentary evening reception (snacks + drinks). Would definitely recommend.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Kristen

Great location, clean, good staff could have been more friendly.

Friends

8/10

Excellent

10 Apr 2026

Felicia

One of the nicest hotels we have stayed at. Soft beds is my only complaint.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Wanda

Big rooms, all the amenities, lots of seating and well staffed.

8/10

Excellent

09 Apr 2026

Teresa

At check-in staff member was rude at check in and didn’t provide any information about anything. There wasn’t any conditioner in the bottle

10/10

Exceptional

09 Apr 2026

Thanh

Nice & clean room- no view but it’s spacious for the 3 of us.

Family_with_children

6/10

Pleasant

08 Apr 2026

Aaron

The parking fee is a blindsider. The front desk folks also werent very friendly. Its a decent hotel, albeit a bit dated. The breakfast staff lady was the best, she was friendlier than any other employee i interacted with.

Family_with_children

6/10

Pleasant

08 Apr 2026

ashley

The expense in the bathroom was very bad, taking a shower was not pleasant at all. On the contrary, it was terrible. The room items don't look very old and clean. The only good thing was that they were the attendants in the breakfast area.” Especially the Moroccan lady and the employee who worked the next day were very helpful and smiling, thank you to them.\" Date april 4-7.2026

2/10

Poor

07 Apr 2026

STEPHANIE

Not sure if it was an off week but when we arrived there were no rooms available at 10am and were told to check back at 3pm. During that time we saw some people get a room. Not sure if they had been waiting prior. Closer to 1pm I was able to get a room after checking back. One of the beds had hair on the pillow and a toenail on top. Bathroom was not fully cleaned so I used Lysol wipes and gloves to fully clean everything. The food was just okay and buffet breakfast was cold. After dinner the first night I got a call at 10:30pm from the desk stating there was a discrepancy with my receipt and they would charge on final bill. When I checked I had already been charged the correct amount so not sure why there was confusion. You could tell the hotel was very short staffed so maybe that is why we had the experience we did. Would I stay here again? No.

10/10

Exceptional

07 Apr 2026

Terri ann

Awesome location and clean

Family_with_children

10/10

Exceptional

06 Apr 2026

Rodney

Yes. My first time there was on point

10/10

Exceptional

04 Apr 2026

Samantha

Breakfast was great, room was very nice.

Friends

10/10

Exceptional

03 Apr 2026

Stephanie

Clean quiet room. Friendly staff.

Partner

10/10

Exceptional

03 Apr 2026

Ashlee

Great stay!

6/10

Pleasant

01 Apr 2026

Lizette

Yes, breakfast and parking was great

Family_with_children

8/10

Excellent

31 Mar 2026

Jeffrey

Very nice place. Breakfast was very good. My only complaint is housekeeping didn't clean the room or come by to refresh our towels.

10/10

Exceptional

30 Mar 2026

Larissa

Staff went above and beyond for us, they were incredibly warm and welcoming. The complimentary evening refreshments and free breakfast was impressive and a nice surprise. The room was spacious, clean, and perfect for our family. The fitness facility was nice with various cardio equipment, full dumbbell rack, kettlebells, cable machine with multiple attachments - all of which looked to be brand new. The ONLY thing I think could use improvement is the pool area - it was a lot smaller than what it looks like online, and the water was very pretty yuck by the time we got in. We would still go back nonetheless and recommend this anyone staying in the area.

8/10

Excellent

29 Mar 2026

Kenneshia

My family stayed at this Embassy location on Monday (3/25) and again on Friday (3/27), and our experiences were markedly different.

During our 3/25 stay, the staff was attentive, and the property was quiet and well maintained. However, on 3/27, there was a wedding taking place at the hotel, which significantly impacted our experience. There were large groups of men smoking directly in front of the hotel entrance, with cigarette butts scattered across the ground. This created an unwelcoming and off-putting first impression, especially since we chose this hotel specifically for its smoke-free policy.

In addition, the level of service declined noticeably on 3/27. I had to contact the front desk multiple times to request a crib for our room. During each interaction—including calls from the room phone—I was repeatedly asked to confirm my room number, which made the process feel inefficient and frustrating.

Overall, while our first stay met expectations, the second fell short in both cleanliness and service, which was disappointing.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Sharon

A welcome breakfast, good food and helpful staff! We liked the setting with the water fountains toI

10/10

Exceptional

26 Mar 2026

Maureen

x

10/10

Exceptional

21 Mar 2026

Briana

It was so nice to go to a hotel and EVERYTHING be clean and fresh. From the pool, to breakfast.

6/10

Pleasant

18 Mar 2026

Linda

Sunday breakfast was overt at 9am on a Sunday

10/10

Exceptional

17 Mar 2026

Cortnie

The property was clean and the staff was wonderful! The pool was chilly which bummed the kids out but they still enjoyed everything else.

Family_with_children

4/10

Poor

15 Mar 2026

Avida

The room could have been cleaned much better the bathroom
Was not that clean , and the sank was stopped up .the toilet didn’t flush good, And the living room rug smell

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Renee

Staff was amazing!!

Partner

4/10

Poor

07 Mar 2026

Amanda

This was a party hotel. Did not know this when I booked. Also, we got in late and did. Not know we had to pay for parking and received a ticket over night. We were on 9th floor. Tons of people partying late into the night throwing things over the ledge into the lobby.

Family_with_children

8/10

Excellent

01 Mar 2026

Brianna

Enjoyed the stay! Indoor pool was a bonus. Nice and clean, can use a few updates due to wear and tear. Was very busy. Good for families.

10/10

Exceptional

28 Feb 2026

Angie

Great breakfast - love the custom omelet station!

Family_with_children

8/10

Excellent

27 Feb 2026

Marc

great staff

8/10

Excellent

26 Feb 2026

Jason

The room was clean and the staff was courteous.

Partner

10/10

Exceptional

22 Feb 2026

melissa

Great place. Hotel is clean, large and friendly staff. We especially liked Beau at the front desk. The evening cocktail hour was so nice and appreciated.

Family_with_children

10/10

Exceptional

21 Feb 2026

Lisa

Very clean room, courteous staff, and excellent breakfast.

Family

10/10

Exceptional

18 Feb 2026

Martha

Room was great. Staff and breakfast was ex