Name: Hyatt Place Raleigh-Durham Airport
Address: 200 Airgate Dr, Morrisville, 27560, US

8/10

Excellent

29 Jul 2026

Justin

Overall, the hotel was well maintained. However, my room was not cleaned while staying at the property. I did not see cleaning staff to alert them to change towels and make bed.

6/10

Pleasant

29 Jul 2026

Jeannette

Close to airport. Clean, comfy bed. We did find a huge palmetto bug(dead) on the floor when we got there. Didn’t see any live ones. Not enough time to enjoy the morning breakfast but it looked ok. It was a convenient location which is why we booked here.

8/10

Excellent

28 Jul 2026

Christopher

Really clean and nice hotel to use if you're staying overnight to or from a trip to the airport. Airplanes are very loud due to it being so close to the airport.

10/10

Exceptional

28 Jul 2026

Christine

Friendly staff. Stayed on the fifth floor room was spacious and clean. Continental breakfast will get you by fruit juices oatmeal cereal bagels eggs bacon yogurt. Didn’t get to use the pool it was raining but it looked nice. Would stay again and very close to the airport and restaurants as well.

2/10

Poor

26 Jul 2026

Christi

Nothing worked in the room. Receptacle at the sink, Broken,
The Fridge Broken,
Air barely worked,
2 roaches ran across the floor
The housekeeper came into the room with 'Do Not Disturb' on the door.
Then because I was pissed, the Manager came into my room when I was naked.
This place is trashy

10/10

Exceptional

25 Jul 2026

Nikisha

Pros: Clean facility and clean rooms, free parking, great breakfast (very good), friendly staff, pretty quiet.

Cons: Parking area wasn't that big when we came in at night there was no parking so we had to park in the back of hotel at the next hotels parking lot (there is a badge door in the back to get in so this wasn't too bad). Room decor is a bit dated (but the room was clean). Room was not ready until exactly 3pm we were going to check in a little early

Overall great stay. I would stay here again

4/10

Poor

24 Jul 2026

Wallace

You know you are in for an interesting stay when you are met with three police cars and lady being arrested upon arrival. Hot, musty rooms that were updated in the early 2000s. Indifferent staff. Steak house across the street was convenient and good. Okay for a night, but better choices.

10/10

Exceptional

24 Jul 2026

KATHRYN Jean

Noisy bathroom fan

2/10

Poor

24 Jul 2026

Brandon

Being at the end of the runway and hearing planes take off until 11:00pm was annoying. I was also woke up from a plane taking off at 5:00am in the morning.

10/10

Exceptional

24 Jul 2026

Chanda

Great breakfast and staff

Friends_and_family Friends

4/10

Poor

24 Jul 2026

Shelley

Was about to get very little sleep due to the planes flying overhead and the toilet wouldn’t work properly.

10/10

Exceptional

24 Jul 2026

Nerissa

I was really pleased with the way I was accommodated for!

10/10

Exceptional

24 Jul 2026

Ivan

Customer service was great

10/10

Exceptional

23 Jul 2026

Karen

Staff was very nice and helpful. Pool and fitness center were great.

10/10

Exceptional

22 Jul 2026

Bonny

Excellent customer service

2/10

Poor

22 Jul 2026

Christi

This place is a dump. Fridge didn't work. Bathroom outlet did not work. Saw 2 large roaches the first night there. A step above motel 6. Staff was terrible especially the manager

10/10

Exceptional

22 Jul 2026

Dawn

Everything was great. The outside pool was hard to use with all the hornets.

6/10

Pleasant

20 Jul 2026

Paula

Hyatt please provide pillows that aren’t limited to ones that are thin, past their prime, and made of down/feathers.

Both times we stayed at the RD airport location, wall scones didn’t work, and the air conditioning system wasn’t adequate to keep the room at a comfortable sleeping temperature.

Partner

10/10

Exceptional

20 Jul 2026

Kristian

The staff was nice the rooms was nice and clean they have shuttles, that will take you to and from the airport breakfast in the morning and a bar!

Family_with_children

10/10

Exceptional

20 Jul 2026

Sherrie

Mr. Russell was great! I can and will be back. I recommend anyone to stay, I enjoyed my 3 nights stay.

Self

8/10

Excellent

19 Jul 2026

Bryan

There was no parking. Had to park in the street. Bar was closed at 10 on a Saturday night.

8/10

Excellent

19 Jul 2026

Thomas

The room was very spacious but pretty outdated, especially the bathroom. No bartender on staff on a Saturday night. Nice breakfast with Starbucks coffee. Very convenient to airport with shuttle service.

Partner

4/10

Poor

19 Jul 2026

Gerard

Booked a one night stay here after driving in from Toronto (13 hours), before continuing on our drive.

When we arrived after a long day (9:30 pm) we were told there was no room for us available. Even though we had booked a room and had confirmation. We were told sometimes the system will allow to book a room even though there aren't any. (Maybe time for a better system?)

The girl was able to find one king room for us (we had booked two beds as we had our teen daughter with us). We took it as we were tired and all crammed in one bed. She was unable to give us a room key as the system was apparently slow.
She let us into our room but we could not leave as we had no key to get back in. We were tired anyway.

Room was old with holes in carpet and holes in the wall. The comforter had seen much better days. I would not return based on this experience.

The only positive was the location was close to the airport and breakfast was decent for a free breakfast. The man at the front in the morning was helpful. We asked for a room key and it turned out we were never checked in the night before. So he checked us in and gave us a key so we could go get our luggage after breakfast as we were locked out.

Based on this stay I would not recommend it. Many other options for similar price that are much better in the area.

Family_with_children

6/10

Pleasant

19 Jul 2026

James

First of all the room, it was clean and tidy but worn. The pool was bad, very cloudy and when I asked what the issues were they just said they had an issue earlier. I have cleaned pools for some years and it was clear that they had just shocked the pool following a bad algae problem but had not followed up to filter the residual out. I tried nicely to help but it was clear the manager didn’t want to listen to me. There were children in the pool and he did say that he would close it down to get it sorted, sadly this didn’t happen. As for the staff, they were always on their phones and people had to speak to them to get any response, I am aware that this is happening across the board with shops and restaurants as well but this is a management issue.

Partner

8/10

Excellent

16 Jul 2026

Maritza

it was a perfect 1 night stay before our flight. Great Location
The room was comfortable and the front desk staff was very pleasant and helpful.

Family_with_children

10/10

Exceptional

15 Jul 2026

Omar

Excellent place, nice n clean
Staff were cordial

Family_with_children

8/10

Excellent

15 Jul 2026

William

N/A

2/10

Poor

14 Jul 2026

Raphaël

There was a blackout at the hotel and there were no emergency lights

10/10

Exceptional

13 Jul 2026

Farah

The room was clean and spacious, good breakfast and staff were nice and accommodating. I recommend this hotel.

Family

8/10

Excellent

13 Jul 2026

Steven

No microwave in room

Partner

6/10

Pleasant

12 Jul 2026

Zachary

There was a smell in the sheets and pillow cases. I had stayed off and on here for a month because of work at the airport. I won’t be back.

Self

8/10

Excellent

12 Jul 2026

Alejandra

B

10/10

Exceptional

12 Jul 2026

Mathew

Rooms were great staff was amazing and so polite

Family

4/10

Poor

12 Jul 2026

Jameel

I have stayed at a number of Hyatts over the years, including several in the Triangle. Of all the Hyatts at which I’ve stayed, I would rank this the lowest. I know it’s close to an airport and they probably have a lot of guests over the course of the year, but it just didn’t strike me as being as well appointed as any of the other Hyatts I’ve stayed at in the area and across the country.

When I walked into the room, there was a hole in the wall by the desk which made me suspicious as to whether it could be used for a hidden camera. Not sure why they haven’t fixed it. Also, I noticed that there was no regular coffee in the room, just three packs of decaffeinated coffee. Who drinks decaffeinated coffee?

Bathroom was tiny with a regular tub and shower curtain? Never seen that in a decent hotel before. Only one wash cloth available, one hand towel, and the I think three bath towels. The one wash cloth was by the sink, none in the actual shower area.

The worst part of the experience, however, was going to dinner and a movie and returning to find that all the parking spaces were taken. How is that even possible in a place like Morrisville and in that particular location? Why have more rooms than you have parking spaces? That makes no sense. I had to park my car at a neighboring hotel and pray they didn’t have some decal or something that would be required for mine to not get towed. Was just a one night stay, and I left first thing the next morning. Can’t recommend this one.

Self

8/10

Excellent

12 Jul 2026

jose

dirty carpet

2/10

Poor

11 Jul 2026

Marti

Us and several other travelers showed up to find out that the reservation system allows people to make reservations even if there aren’t available rooms. We were all left to try to find other hotels with rooms at the last minute, late at night, for our tired families. Then when I tried to cancel my bogus “reservation”, the app tried to charge me lolz.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Caroline

Location to airport was great. Walls were thin and could hear neighbors.

Family_with_children

6/10

Pleasant

11 Jul 2026

Elise

The air conditioning felt like it had stopped in the middle of the night and I had it on constant fan. There was a big behind water bug on the floor near the bed. Beds could be just a tad softer. Soon as I got off the elevator on floor 5 it smelled like funky feet.

Partner

6/10

Pleasant

09 Jul 2026

Phillip

The 5:00 dinning options were very minimum
Most items on menu not available
Hotel staff recommended eating elsewhere
One reconditioned Chop house restaurant across the street.
Went there closed the day before and was not going to reopen for 5 days.
Second choice recommended Mexican restaurant miles from hotel
Shuttle driver was kind enough to take us there.

The next night we tried to order from on-site menu again we were discouraged from ordering.
Instead was sown a delivery menu.
Told hotel has a relationship with
The Italian Restaurant
We placed an order
Delivery made next day took flight to Rome Italy
This was my 1st time staying at an Hyatt

8/10

Excellent

06 Jul 2026

Julia

Front desk staff was super helpful and really seemed to take care of all the guests. I was sitting in the lobby several times and each person seemed like they were taken care of as a VIP. The only reason I didn't give 5 stars is they only had decaf in the rooms and no full strength coffee was available.

Self

2/10

Poor

06 Jul 2026

Jaewon

The room I was initially assigned had a strong smell of fresh cleaning detergent, so I had to ask to switch to another one.
The worst part of staying at this hotel was the airport shuttle service. When I called from the airport, no one answered despite multiple attempts. I tried calling from another phone, and someone finally picked up, telling me the shuttle was very busy, the driver was currently unreachable, and they couldn't estimate a pickup time. They asked me to call back in five minutes for an update. After 15 minutes, I called several more times—first from my phone, then from another—but no one answered either time. My family, including two young kids, ended up waiting outside in the heat at the shuttle pickup area for 40 minutes before I finally gave up and took an Uber to the hotel.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Donna

The check in took over one hour due to a staffing shortage. The manager was not present and no one was assigned to cover the check in desk. Housekeeping was calling around to try to find staff. Sad to say, the building and furnishings are also in need of upgrades.

8/10

Excellent

05 Jul 2026

Sheena

A bit older than other Hyatts but decent

Self

8/10

Excellent

04 Jul 2026

Eugene

This place is “ ok” but not great. I thought for the most part staff were attentive and helpful although the check in person ( I arrived after midnight) was marginally professional wearing a Tshirt with something written on it which really is inappropriate for a hotel chain of this stature. Also the shuttle stops after 11 pm and that may be policy but wasn’t stated when I booked. The front desk also didn’t answer the phone when I called at all, it just rang and rang. Again this is very substandard for a Hyatt, or should be. The room was decent well appointed and clean. However carpet in the room and hallway needs some TLC and updating. Being an airport hotel there really is significant plane noise beginning early morning. In summary it’s a decent but not great hotel suitable at most for one or two nights if you have a layover but I wouldn’t recommend for a longer stay. They need to dot the “ i” s and cross the “t”s more.

Self

6/10

Pleasant

03 Jul 2026

angela

A/c in hallways at 5th floor don’t work, hallway not clean and smelly

Business

4/10

Poor

03 Jul 2026

Edgar Alexander

Staff at morning brake fast was really rude,
Carpets in hallways and rooms looks like were never vacuum

Business

10/10

Exceptional

03 Jul 2026

Jagan

Clean room and helpful staff. The parking is good and easy access to airport.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

William

Everything was great

Self

10/10

Exceptional

02 Jul 2026

Zachary

Spacious and clean room. I work at the airport and it is very convenient.

Business

10/10

Exceptional

02 Jul 2026

Kale

The front desk receptionist was very helpful friendly and kind

10/10

Exceptional

01 Jul 2026

Paul

Great location, clean and well naintained

Self

10/10

Exceptional

01 Jul 2026

Christine

Super stay! We had an issue in our room and they were quick to fix the problem.

Family_with_children

10/10

Exceptional

01 Jul 2026

Cassie Jo

Very clean, kind staff, and the room was perfect

Family_with_children

10/10

Exceptional

30 Jun 2026

Eric

Only negative was airline noise in the morning

Partner

8/10

Excellent

30 Jun 2026

Jennifer

This was a quick stay for an early morning flight, but it was great! My room was extremely clean and very comfortable! The hotel was also very quiet, even being right next to the airport. Recommend for travelers!

Self

6/10

Pleasant

30 Jun 2026

Michael J

The cleaning lady took a personal gray blanket for my room. We acquired about it was told it couldn’t be found. It’s my personal opinion that she took it without permission. It should be dealt with. Secondly since the hotel rinse out spaces to Airport travelers that don’t want to pay for airport parking, the parking lot remains full at night and sometimes paying guests have to park on the street nearby. Unacceptable. Staff was friendly. The food was good, but the copy pots were not kept full at all times. Honestly, I expect more from Hyatt even Hyatt place and would not stay here again and given the opportunity.

Partner

6/10

Pleasant

29 Jun 2026

Karen

I first made this reservation because it had pretty good reviews however the pool was filthy, we planned to eat dinner there Sunday night because it advertised a really good menu, however the chef never showed up so we had nothing to eat there and a lot of places in that area are closed on Sunday. Breakfast had a nice selection . The air conditioer in our room sounded like a mac truck. The noise kept waking us up. Needless to say we will not be staying there again

Family_with_children

6/10

Pleasant

29 Jun 2026

Whitney

Overall, I had a pleasant stay. The room was clean, comfortable, and the property was well maintained. Unfortunately, my checkout experience was frustrating. I needed to check out around 2:30 a.m., and although the hotel advertises 24-hour front desk service, there was no staff member available. I had to leave a sticky note explaining that I was checking out and despite repeatedly calling the front desk until around 4:00 a.m., no one ever answered. The accommodations themselves were great, but the lack of overnight front desk coverage made checkout stressful and left me disappointed. I hope management addresses this so future guests can rely on the 24-hour service that's advertised.

Partner

6/10

Pleasant

28 Jun 2026

Nelle

Wish we could have taken advantage of the breakfast but they closed up early.

8/10

Excellent

28 Jun 2026

Dennis Dale

Close to the airport

Self

6/10

Pleasant

28 Jun 2026

Tammy

As a regular customer I was disappointed in the level of cleanliness, customer service and particularly the breakfast. This hotel has been my go-to hotel when traveling to Raleigh but will be looking for another place. Pool furniture was in the pool. Breakfast was cold eggs, cold French toast sticks, stale bagels. Room did not have a hair dryer and overall cleanliness was not as good as previous visits

Self

10/10

Exceptional

26 Jun 2026

Rassie

Great clean property great access to the airport

Family_with_children

6/10

Pleasant

26 Jun 2026

Ronald

Pool was not open
Kitchen was closed. Traveling for baseball and staying 5 days would have been helpful knowing the kitchen would be closed.

8/10

Excellent

26 Jun 2026

Steven

Everything was good

Self

4/10

Poor

26 Jun 2026

Brandi

We found a live roach in the bathroom which was terrible!!! breakfast was disgusting in taste. The cook/chef was doing all she could to keep up with the demand of visitors eating which I praise her for that! The food taste and quality itself was awful. I don’t think that is the chef’s fault, I think it’s the brand and quality that the hotel uses.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Tara

staff was friendly and helpful

Self

4/10

Poor

25 Jun 2026

jennifer n

This hotel is a five minute shuttle ride to the airport and that’s what this hotel has going for it. It’s not incredibly clean, but that’s NOT a reflection of housekeeping, it’s just dirty carpet, stains, old paint, just so outdated. breakfast was very below average, they did not have snacks on hand to buy. Our keys never worked… We had to go back to the front desk twice the first night and again the next morning to get into our room. The TVs are old so you can only do channels that they provide. It just feels very old and outdated. Our first room smelled like a gym, so did the second one so we just stayed. I would not stay here again,

Partner

10/10

Exceptional

25 Jun 2026

Sam

Great location and room!

8/10

Excellent

24 Jun 2026

Roger

It is just a regular airport hotel. Its not bad for a one night stay, I dont think it would be ideal for a long term stay. We just crashed here before catching a flight to Boston.

Family_with_children

4/10

Poor

23 Jun 2026

Sandra

This is the lowest grade of hyatt I have been honestly. The guest service was not bad at all but... you would think that hyatt would put money into this hotel. The rooms were our of date and the shower was stained. The floors and couches were dirty. The breakfast was horrible. I vomited twice. It reminded me of days inn or a red roof. Your paying for location which is next to the airport outside of that what is advertised is not what you will get trust me! Its not worth the hype

Partner

10/10

Exceptional

22 Jun 2026

Andrew

Great check-in - clean rooms and nice bed

Self

10/10

Exceptional

22 Jun 2026

Jermaine

Overall, my stay was okay, but there were a couple of issues that negatively impacted my experience. The biggest problem was that the air conditioning in Room 419 was not working properly. Instead of blowing cool air, it was blowing warm air, which made the room uncomfortable, especially during the night.

Another major issue was the parking situation. The hotel parking lot was full, and I had to park in another hotel's parking lot. This was very inconvenient and frustrating, especially after a long day of traveling. Guests should not have to worry about finding parking or parking at a different property.

I hope the hotel addresses these issues, particularly the air conditioning and parking availability, to improve the experience for future guests.

Friends

10/10

Exceptional

22 Jun 2026

Jermaine

Overall, my stay was decent; however, I experienced an issue with the air conditioning in Room 419. The AC was not working properly and was blowing warm air instead of cooling the room. This made the room uncomfortable, especially during the evening and overnight hours.

Aside from the AC issue, the property was satisfactory, but having a properly functioning air conditioning unit is essential for guest comfort. I hope management addresses this maintenance concern so future guests do not experience the same problem.

Friends

10/10

Exceptional

21 Jun 2026

Donna

I loved having the bar where I could purchase a glass of wine to take to my room. I didn’t like having only decaf coffee in my room, however. Otherwise this place was perfect!!!

Self

8/10

Excellent

21 Jun 2026

Erika N

I found myself at the hotel with my teenager for one night unexpectedly due to travel issues. There is very little parking but there is a restaurant across the street that with a lot that can be used.

the hotel was clean enough and we were only there for the night. There were loud children and a barking door on our floor but not to the point of being intolerable. It is, aferall, an airport hotel off a major highway.

Family_with_children

8/10

Excellent

21 Jun 2026

jaelyn

.

Partner

8/10

Excellent

20 Jun 2026

Robert

The A/C in the room was very noisy. The staff was great and the airport shuttle driver was out standing. I didn't get her name but her other job is a school bus driver. I hope you thank her for her hard work.

Partner

8/10

Excellent

20 Jun 2026

Jason

Just overall nice stay

10/10

Exceptional

20 Jun 2026

Riva Ladonna

I truly enjoyed my stay here and appreciate the hominess of the room :-).

Self

4/10

Poor

20 Jun 2026

Nichole

The ac unit in the room did not work at all. When I checked in the system was not working or was down and I was unable to get a key for my room. I had to be let in with a master key.

Self

10/10

Exceptional

20 Jun 2026

Brandon

Nice place and staff was nice. Not within walking distance of much.

Self

10/10

Exceptional

19 Jun 2026

Adrienne

Staff was super nice!

Self

8/10

Excellent

18 Jun 2026

tom

convenient and clean

10/10

Exceptional

18 Jun 2026

Shaun

Nice clean rooms with comfortable beds. Staff is very helpful and kind. It was a very nice and quiet stay. Thank you.

Business

10/10

Exceptional

17 Jun 2026

Greg

room very clean

10/10

Exceptional

15 Jun 2026

tom

Was happy with every thing except the in room coffee maker didnt work

Partner

6/10

Pleasant

15 Jun 2026

Manasia

Cockroaches in my room. Unacceptable.

Partner

10/10

Exceptional

14 Jun 2026

Troy Michael

Great location

10/10

Exceptional

13 Jun 2026

Deandrea

Clean

10/10

Exceptional

13 Jun 2026

James

Close proximity to the airport and Chop restaurant make this a great choice.

Self

6/10

Pleasant

13 Jun 2026

Regina

It was my first time at the Hyatt…. It was okay for an overnight stay.

Self

6/10

Pleasant

12 Jun 2026

Suzanne

I asked to have regular coffee pods for my room as there was only decaf pods in my room. I was told by the front desk that the hotel had no caffeinated coffee for the hotel rooms, only decaf. I was invited to come to the hotel dining area in the morning for caffeinated coffee. Also, when I ordered an adult beverage, with lime, I was informed the hotel had no limes available. There was a photocopy of a small menu available yet the \"cook was off,\" so it was suggested I order food to be delivered. I was traveling on business and needed an internet connection to complete my work. The internet connection in my room worked for the first night of my stay. The front desk staff apologized yet stated they were not aware of an internet issue. The room itself was acceptable. As a recognized name in the hotel industry, I expected the important details, as promoted on the hotel website, to be available.

Self

10/10

Exceptional

12 Jun 2026

Zohra

Every thing good

2/10

Poor

11 Jun 2026

Troy

We showed up late because that is when our flight came in and we could find no staff. No one was at the front, I called and could not get a hold of anyone. We started wandering around the hotel and calling out to get a hold of anyone. We finally opened an office and found a staff member asleep. It took some doing to wake her up. This took us 20 minutes to finally find her. After waking up, she took 20 more minutes to actually get into the system and get us a room. The reservation that we had was given away and we did not get the room we had reserved. We were then downgraded to a room with 2 double beds, when we had reserved a king bed. In the morning we tried to speak to a manager about our experience and there was no manager there. We left our information for the manager to reach out to us. They never did. The room we got was small and not great maintained. The breakfast was cheap. As an example the orange juice was clearly watered down and tasted awful. Probably the worst hotel we have visited.

Partner

10/10

Exceptional

09 Jun 2026

Otis

Friendly staff was always attentive to my needs during my stay

Self

8/10

Excellent

09 Jun 2026

Chris

Clean room

Self

6/10

Pleasant

09 Jun 2026

Denise

The person on the the front desk was helpless , she make sure to show that she’s was not want to work

2/10

Poor

08 Jun 2026

Laura

Dirty pool. Never had regular coffee. Grill never opened. Roach in bathroom.

Family_with_children

4/10

Poor

08 Jun 2026

Eddie

We went inside to check in and the front desk was literally abandoned. For 20 plus minutes we stood there with the front desk unattended. Another lady waiting to check in went behind the desk and answered phone calls. Terrible experience.

Family

8/10

Excellent

08 Jun 2026

Carin

Staff was dressed very casually (jeans/sweatshirt); shower gel bottle was empty and there is no separate bar soap provided for the shower.

I would stay here again, though, due to the airport shuttle which left the hotel on time and got us where we needed to be.