MainStay Suites Raleigh

MainStay Suites Raleigh - Cary

United States , Raleigh/Durham - NC
Raleigh, 1020 Buck Jones Road
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100 reviews shown

2/10

Poor

06 Mar 2026

Jamie

I did not stay

6/10

Pleasant

05 Mar 2026

Rose

Fine room, but the dishwasher was full and non-functional when we arrived.

8/10

Excellent

04 Mar 2026

Gail

Inside of MainStay was clean, except the coffee pot still had old coffee in it. Outside of motel definitely could be cleaned up.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Grace

This property needs some inside repairs. Our room security lock was broken. Shower head would not work properly and no hot water sometimes. No utensils in the kitchen area. Coffee pot was broken. Needs new mattresses. OLD ONES. elevator was broken. No ice machine . Sorry but we're looking at another place for next year. We've been staying here for 4 yrs, but we will not be back. Location was great for us. We travel for work.

Business Partner

8/10

Excellent

01 Mar 2026

Michael

Room was clean, bed comfy, a/c worked well. Hot water was actually just warm late in the evening but good and hot the next morning. Front desk staff was excellent

Self

2/10

Poor

25 Feb 2026

Tiffany

When I checked in I was enformed the elevator was broken and had been for about 2 weeks. I was placed on the 3rd floor with no assistance in getting all my luggage up several flights of stairs. The room was filthy and smelled of marijuana. The last 3 days of my stay the hot water was out and the hotel was not sure when it would be fixed. I would not recommend to stay at this hotel. Hopefully new management can come in to improve standards.

Self

2/10

Poor

23 Feb 2026

Charles

I called to make sure they had a 1st floor room when I made the reservation, they didn't when we got there and the elevator was out. They refused to refund my money, I'm disabled and have 2 bad knees and can't do stairs.

Partner

8/10

Excellent

13 Feb 2026

Chris

Spacious room good tv clean room...the elevator being out of order for my whole visit was a nuisance however

Friends_and_family Friends

2/10

Poor

30 Jan 2026

Curtis

I stay here every time I visit the Raleigh area and this is the first time I had an awful experience. The room smelled like cigarette smoke, the room was also all slanted so everything felt like you were going to slide. All of the tiles in the bathroom were cracked. In the bathroom I was only given one towel, which was fine since it was a one night stay and my husband didn’t need a shower. Not sure wha happened but the room we were in (324) should not be rented out. By the time we got in after the hockey game I was exhausted as I am disabled and just wanted sleep. I’d hope we were not sat in this room due to having a service dog and I have never been put in a room this awful when the normal woman is there at check in.

6/10

Pleasant

19 Jan 2026

Audrey

there were clothes in one of the drawers that were NOT mine. bathroom had hairs on it from previous guest or guests. coffee maker had filter left in from previous guest and coffee pot was dirty and not cleaned. overall was a very dirty room.

Business

4/10

Poor

11 Jan 2026

Rashawn

The plumbing in the bathroom was not working well, the room smelled bad. It smells like they trying to hide the smell of smoke and stink with bleach

2/10

Poor

10 Jan 2026

Ignacio

The room had a weird smell and my wife got an allergic reaction, probably due to the place being pet friendly. And the lack of cleanliness.

Leisure Partner

2/10

Poor

27 Dec 2025

Cecil

I drove all night. Got there at 2:15am and they locked me out and would not check me in because I didn’t get there before 2am.

Self

2/10

Poor

15 Dec 2025

Blaze

Room was extremely dirty, smelled like pizza for our whole stay, and the room keys stopped working every 12 hours.

Leisure Partner

8/10

Excellent

09 Dec 2025

Hermela

rooms is okay but the people next to me are very loud all night

Business Family

4/10

Poor

07 Dec 2025

Jessica

The rooms need charger ports for USB cables. We couldn't charge our phones after working an event and we were nearly 3 hours from home. Also, the pillows were uncomfortable, as was the mattress. We had to ask for clean sheets because there were stains on the sheets. Then, we ended up having to change the sheets ourselves. Not a big deal, but the stay lacked any comfort. No trash can or conditioner in the bathroom. Again, not a huge issue, but it would have been nice to have those things.

Business

4/10

Poor

04 Dec 2025

Keosha

All and all if you are looking for an area near the Cary area and you do not want to pay Hilton prices and for those people who are looking for a better bang for your buck I would not steer you from this area or this hotel or extended stay should I say but please do not expect for housekeeping to knock on your door on the daily asking if you need room service do not expect a hot breakfast or a continental breakfast do expect to pay with your credit card or debit card cash app Venmo, PayPal or tap to pay is not allowed there is a fee for your animals or your fur babies whichever you would like to call them if you dirty up the towels where they cannot be used again expect to pay a fee for that and for your sheets or blankets accidents happen so you better figure out how to clean it before you leave. Do not expect the room to be fully stopped with the things that you use at home. There is a Walmart down the street along with a Harris Teeter in Lowe’s and target figure it out from there. Do you expect a $45 late fee if you plan to stay longer so my solution to that is book through the third-party only because you will receive better deals and better discounted rates do not expect the rooms to be cleaned clean them yourself for your comfort. Also have a cell phone the room phones do not work so if there is an emergency, I don’t know what you’re gonna do. Check the beds because my son and I had to change rooms due to the mattress literally sinking in literally

Business_and_leisure Family

4/10

Poor

04 Dec 2025

Keosha

The room has a flatscreen TV that since mountain on the wall, it has a spacious work desk, big enough for a laptop, maybe 3 to 4 monitors and a CPU unit if you want one it comes with a two I flat stove burner. It comes with a microwave, a dishwasher and a full refrigerator. It comes with one sitting or reading chair and air conditioning unit that is ran Old school not a central AC unit that is ran on the wall. It has the system for the AC unit to work on the wall, but it does not you have to physically go press the buttons on the AC unit for it to work. There is a nice full mirror inside of the closet where you can store your clothes and ironing board and an iron. If you so choose to use it they say that they come fully stop with the utensils that you need as if you were at your home away from home, but that is not true. In my particular unit I had 2 cups three forks two spoons three of the black plastic spoons that you get from the dollar store one butter knife, a toaster, one frying pan not deep frying pan but flat frying pan and one pot. They have a coffee machine maker small enough to make one cup in the bathroom. There is a full-size tub toilet a nice vanity mirror and the counter space in the bathroom is plenty enough for one person not too so fellas if you come with your lady don’t expect any counter space you’re better off using the work desk for your things. The kitchen area is kind of separated only by the carpet lining so we’re your queen size bed is

Business_and_leisure Family

4/10

Poor

04 Dec 2025

Keosha

I do understand that business is business and it is strictly financial. A part of my business is also traveling to different hotels and providing people with the truth about different hotels in the North Carolina area and what to honestly expect from the hotels past the pictures I am also providing advice to single mothers, single fathers and families who are in transition And showing them the best areas to stay and how to get a bang for your book since times are hard for everyone due to the change in the economy. I tell my daughter always be careful of the people that you entertain or meet because you never know who they work for or what they’re working for the hotel or extended stay is equipped with the following amenities. Please read the next comment for the amenities and the truth about the way they actually look I can say with the amount of money that they’re making with a hotel being priced at $84.99 a night with tax they should be able to find a vendor that could provide people with muffins, bananas, apples, crescent, rolls, something simple just to give back to the people that put into them. Your business is always the people first at the rate that this location is going I don’t foresee it lasting long if changes are not made. i’m not quite sure who the regional manager is of this site but I’m very good at finding out the information that I need when you are staying at these type of establishments make sure you read the fine print cross your T’s and dot your eyes

Business_and_leisure Family

4/10

Poor

04 Dec 2025

Keosha

I would have to say the staff the older gentleman with the gray hair I’m not for sure with his name is, but he was very helpful. Also, the young lady with the dreads or locks was very helpful soft spoken, and very sweet. My issue came in with the young lady that was or is the manager, I guess She seemed to be lacking communication with her staff, the young lady with the red hair seemed to be sweet, but did the bare minimum I would ask for the large trash bags and she will always give me the small ones not big enough to clean anything. I asked her for a broom one night to be able to clean my room or sweeten my room she gave me a broken broom and broken dustpan. She didn’t seem to wanna do anything except for sitting in the chair, which is fine whenever I asked for clean linen, she would always be missing something like the mattress covering or the quilt that came with the blanket because the rooms got very cold. I never exchanged my towels cause I always washed them at their laundry site. So I would rewash my own towels that they provided and occasionally I will go to my trunk and get my own towels that I bought laundry facility a bit pricey 225 will really 250 to wash and dry the Spanish lady that worked at night very sweet never had an issue out of her. The manager not really fond of. She has curly hair. No real communication with her staff. She would tell me oh I’m not gonna charge you to $45 late fee and then till the girl with the red hair oh, she’s charging me either way

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Bernadette

Very clean

Partner

4/10

Poor

23 Nov 2025

Jessica

The room was extremely dirty , and told the front desk unfortunately since it was the weekend they had limited availability. I paid in advance so to get the refund and find another spot would have been even more of an inconvenience due to how long refunds take . There were toe nail clippings by sofa , I chased a roach from out from under the bed , and there was balls of dust and left over legos from previous guest from who knows how long ago .
I showed the front desk and they said the exterminator just came - I was advised that someone would come by and clean the room and bring more towels but that never happened and I sent my son to the front desk at a late hour he rang bell and no one came so we just made due with what we had . Very disappointed at our stay -and we’ve stayed here before

Friends_and_family Family

4/10

Poor

23 Nov 2025

Jessica

The room was very very dirty and even when I mentioned to the front staff of toe nail clippings and cockroach that I killed because it scurried out from the bed - I was told that they just had an exterminator come …
The bed was not clean underneath and the walls were dirty as well . I used my key points for the first night and extended stay and the second night is when I noticed everything .

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Katie

The staff was extremely pleasant and friendly.. but the rooms however needed some tlc. They need someone to go in and do a good deep clean in the hotel. The hotel room had an odor that wasn’t pleasant and the rust on the shower head. And the toilet didn’t seem like it wanted to flush.. and they need to change the breakfast option on their website because they do not serve it anymore

8/10

Excellent

20 Nov 2025

Kenneth

Lovely staff. Clean. Kitchen utensils were kind of random. Not the best internet service.

Business Self

10/10

Exceptional

16 Nov 2025

Keosha

Yes

10/10

Exceptional

16 Nov 2025

Shawana

Clean room. Upgrades. Pleasant staff

Leisure Partner

8/10

Excellent

16 Nov 2025

Justin

Rooms are clean and good for a cheaper option

Friends_and_family Friends

2/10

Poor

12 Nov 2025

Cynthia

Room smelled, bugs in room, room was dirty, bedding and shower curtain was dirty and I would like a refund.

Business_and_leisure Family

2/10

Poor

11 Nov 2025

Jacqueline

The room air conditioner didn’t work. Second room smelled like wet dog. Third room smelled like dog. The floors were dirty and food and garbage by the night stand. Keys half worked in the doors.

Business

8/10

Excellent

09 Nov 2025

Angelle

Clean room just older

Leisure Family

2/10

Poor

09 Nov 2025

Jeremy

Dirty room. Nice staff

Leisure Family

2/10

Poor

08 Nov 2025

Stephanie

The building smelled like rotten fish, the sink was stomped up and wouldn’t drain, the shower head was covered in rust or filth, there were stains on the bed covers and sheets

Business Partner

4/10

Poor

21 Oct 2025

ashton

Had roaches killed two IN MY ROOM! shower curtain not clean refrigerator out dated dishwasher dirty the staff was nice but I wouldn’t recommend staying here at all ! 100%truth October 2025

8/10

Excellent

20 Oct 2025

Danielle

There was construction being done so a bit noisy. Checkout at 12pm was a plus.

Leisure Family

4/10

Poor

20 Oct 2025

Melissa

I hate to leave this review because we stayed here in aDec. 2024 and had not one complaint. But this time thefloors weren’t clean. Debris in the corners on the floor. The bed felt like an air mattress. My niece stayed in another room and the bathroom light didn’t work. My microwave was broken so I went to my niece room to heat my sandwich. Not sure if I will book here again.

10/10

Exceptional

19 Oct 2025

Charles

Had to wait 15mins for soneone to check us in....room was not up to par...floors dirty

Partner

2/10

Poor

18 Oct 2025

Isabelle

Leisure Partner

2/10

Poor

18 Oct 2025

Kim

The floors were nasty my feet were sliding across the room noisy above me someone entered my room while I was in there I didn’t feel safe or comfortable it had an odor throughout the building will not return back to that hotel again

Leisure Self

2/10

Poor

15 Oct 2025

Nakeva

The heater sounds like a transfer truck running, the refrigerator sounded like it was going to take off running any moment. When the heater turns off it goes boom. The top of the fridge was dirty and it was bugs in the carpet not sure what kind and the sink look like it was going to fall off the wall at any moment.

Friends_and_family Family

2/10

Poor

15 Oct 2025

Talisha

Horrible

Bathroom floor was dirty and the light was so dim that we had to use our cell phones for lighting to shower.
Host at front desk was very unconcerned with my complaint and didn’t try to accommodate me in any way simply told me they would let maintenance know!

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Shinika

Nice

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Sarah

Great place stay very quiet and clean . They need free breakfast served everyday for guest

Business_and_leisure Family

2/10

Poor

06 Oct 2025

Eric Mathew

This place was so uninviting. Smelled , as I walked in the room the floor bounced, there was mildew in the shower area between the shower and the floor

Family

2/10

Poor

05 Oct 2025

Julianne

I have stayed in Cary a number of times and this was the worst place I have ever stayed. Hotels.com should be embarrassed to even have this place as a listing. We arrived late Thursday night and the went out for the day and came back to a roach in the room. I tried to call the front desk and the phone didn’t work. I called from my cell phone and was hung up three times. I went down and was met with indifference. I I didn’t ask for a refund just asked to be able to leave without penalty and nothing. The room was filthy. Stained bathroom floors that had hair everywhere. Dusty and dirty surfaces, stained bedding Hotels.com staff was also not able to resolve anything! We left the next morning a day early.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Tara

Pet friendly and Staff was great

Leisure Pet

10/10

Exceptional

25 Sep 2025

Sarah

Everything was great no complaints

Business_and_leisure

8/10

Excellent

25 Sep 2025

Ryan

We were particularly troublesome guests this trip, and the staff was extremely kind and patient.

Leisure

10/10

Exceptional

22 Sep 2025

Sarah

The rooms are very clean and comfortable and very quiet and peaceful

Business_and_leisure Family

2/10

Poor

07 Sep 2025

Walter

Avoid this MainStay Suites at all costs.

This place is falling apart. Stains on all of the floor carpets in every hallway. Elevator & every wall shows heavy damage. Only one of our two door keys worked. Our kitchen floor was sticky with who knows what. It has a large breakfast area with only coffee and hot water and a tiny \"No Breakfast\" sign. I have no idea how this location retains the MainStay Suites branding.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

Lisa

A comfortable experience

Room very clean and spacious. Bathroom was big. Had a kitchenette. Mattress, sheets, pillows amazing comfort. Staff was very friendly and helpful. Not overcrowded. Would definitely stay again.

Self

8/10

Excellent

01 Sep 2025

Clayton

Convenient and priced right.

10/10

Exceptional

01 Sep 2025

Clayton

It was well priced and convenient.

10/10

Exceptional

31 Aug 2025

Khalil

Room was nice & clean

Business Self

2/10

Poor

30 Aug 2025

Cynthia

Horrible!!!

2/10

Poor

18 Aug 2025

William

The hotel was extremely loud and my room was dirty and had roaches climbing on the walls. The shower nozzle hadn’t been clean with mold. Also had an old wash rag that was hanging on the shower rod .

I need to fully reimbursed for my stay at this hotel! Total inexcusable

Business Self

10/10

Exceptional

13 Aug 2025

Cynthia

Very Nice

4/10

Poor

04 Aug 2025

Kathy

Literally found a cockroach on the ground. The bathroom was falling apart and the dishes in the dish washer were unclean….

Leisure Friends

10/10

Exceptional

29 Jul 2025

Joe

Nice place to stay

Room temperature was very good as air conditioning was on. Clean room and bathroom. Not a lot of activity in hallways as I had a dog, he stayed quiet for the most part. Dog fee is $50 additional at check in and $10 per night. A little steep but is what it is. Bed was fine. Not super plush but I wasn’t uncomfortable. Full size refrigerator, sink, a nice little kitchen if you’re staying for a bit. Safe outside as your in Cary NC. Good stay.

Self

2/10

Poor

27 Jul 2025

alexandrea

DO NOT STAY HERE!!! there are roaches. not only when we got there was the room gross. like dirty gross. the floor in the kitchen area was coming up, sticky, and the carpet had not been vacuumed in a while. the bathroom tube had gross stains and the floor was yellow. (was supposed to be white) the walls in the all had disgusting stains on them. the second night we were there we were walking back into the hotel and there were giant bugs outside. i thought maybe water bugs. but then we got into the hotel and there welder tiny light brown roaches in the hall way. we then got into our room and there was a roach ON THE WALL! there was no one at the front desk so we killed it. went through our stuff and took it to the car. the next morning when we told the staff they said sorry and then checked us out. i am fully disgusted and uncomfortable. please don’t stay here if you enjoy being clean.

10/10

Exceptional

19 Jul 2025

Paul

Nice for an overnight - coming in from out of town and it made bringing a few snacks for the road a smart idea because of the kitchen like facilities.

10/10

Exceptional

16 Jul 2025

Michael

My daughter, myself and some friends were in town for a concert and check in was really quick and nice

Friends_and_family Friends

4/10

Poor

16 Jul 2025

Nicole

I’ve worked in hospitality for the last 20 yrs. I received a 2 hour early check in for booking with Expedia. When we walked in at 1:00 pm the lobby smelled like a dirty bathroom and there was no one at the front desk. There was a sign saying the desk attendant was away assisting other guests. It took 3 minutes for her to come out. Check in is not until 3 so this is understandable. She had an inconvenienced attitude when asking what we needed. I said, I have a reservation and gave my name. She said check in wasn’t until 3:00 and I said I get an early one as an added amenity and had my phone open to the reservation details. She said something to the effect of “let me see your phone”’ so I showed her. She said oh yeah or something like that. The rest of check in was okay. We were given a first floor room at the end of the hall. There was an outside entrance with a door that slammed loudly, very often. The location was convenient but the noise was unfortunate and disturbing. This could have been the only room ready at our check in or it could have been retaliatory. The room had a off putting smell, like stale deodorizer, dark and drab with stained carpet and very “run down”. The bathroom floor and tub were dirty with hair and debris. The toilet was stained and there was no trash can. The queen bed was small, more like a full size mattress and the pillows were very small. The guest wifi never came up when searching for available networks, nor was the address written anywhere.

4/10

Poor

14 Jul 2025

The hotel was affordable for how quickly I needed to book. However the bathtub and the sink in our bathroom clogged up really bad. The sink was a bit faster to drain, but the bathtub drained so slowly it was still full by the time we had to check out.

We had also seen a few roaches, and I ended up killing one that was in the bathroom. I did tell the front desk, and they said that they’d report it to the GM, but have not heard anything back yet on that. The staff was nice, just a lil dismissive when I brought up the issues, which I know they’re probably tired of hearing the same complaints over and over, and from reading the other reviews, I know now I am not the only one to face these issues. Luckily I did not stay much longer, we ended up checking out way earlier than planned because the roach problem really turned us off.

Leisure Friends

2/10

Poor

13 Jul 2025

Kimmi

There was a giant roach in our bed when we woke up! Staff was incredibly kind. But there was a thumb sized roach on me when I woke up.

Leisure Friends

2/10

Poor

09 Jul 2025

Haley

Upon arrival we could not enter the hotel because the door was locked with no one at the front desk. After finally getting in to our room, there was a gaping hole in the ceiling. I called the front desk and they told me they were already aware of it but still booked that room for us. We also found multiple bugs in the bed, bathroom, and counter-space.

Business Friends

4/10

Poor

09 Jul 2025

Khaled

The place is not clean. Carpets in the corridors are dirty and smell awful. The floor of the kitchen area and bathroom in the room we stayed in was sticky with bad smell. No room service and we had to clean them ourselves. The fridge in the room was noisy.

Business_and_leisure

4/10

Poor

07 Jul 2025

Cory

They never came and changed the towels. The time i was there for smh.... And don't like things like that.

6/10

Pleasant

05 Jul 2025

SRIHARI

While the working staff were helpful, it was difficult to overlook the multiple amenities that were not working/very difficult to use. When we got to the room, we noticed we were missing soap, shampoo, and towels. The lock on the front door was not working, and the microwave would continuously beep throughout the night. It did the job for a short stay, but the quality of the room was subpar.

Leisure Family

2/10

Poor

26 Jun 2025

Sonte

Nothing good but the staff

10/10

Exceptional

23 Jun 2025

Annette

Amazing stay

Partner

2/10

Poor

20 Jun 2025

Lindrix

Upon arrival check in was probably the only thing good out of this whole stay. Got into the hotel/ motel was filthy in hallways, floors etc.
Getting into the room
One bed was covered in long and short pieces of hair, I completely stripped bed and got clean sheets from downstairs. Bathroom floor seemed like it hadn’t been cleaned in months and the kitchen floor either. Had to make a quick run to dollar tree to get items to clean room. I would have rather stayed in my car for the days that we were there on business. 2/10

Business Partner

2/10

Poor

17 Jun 2025

Natasha

There were several fights in the hallways between people and in the lobby with the staff. We were there a total of 4 days. Our bathroom, it smelt horrible of cigarette smoke, we were out of shampoo and had limited towels for the amount of people that were registered for that room. My kids were very skeptical on staying alone in the hotel due to all the fights.

Leisure Family

10/10

Exceptional

17 Jun 2025

Sarah

The door into the hotel, from the parking lot, didn’t latch or lock, so anyone could get in.

Leisure Partner

6/10

Pleasant

13 Jun 2025

Diana

Staff was very friendly and helpful. The bathroom was not good. The sink very slow draining and hair on the floor, bath mat was stained. The beds were clean and nicely made.

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Kimberly

I love it

Business Self

10/10

Exceptional

10 Jun 2025

Tammy

Very close to airport and the venue we were attending

Leisure Family

10/10

Exceptional

09 Jun 2025

Melvin

Bad

6/10

Pleasant

07 Jun 2025

Thane

Overbooked hotel

Did not receive the room I booked. Got upgraded to 1 double bed suite when I reserved two doube beds. Key did not work when tried to enter the room. Hotel overbooked. Room was clean.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Saw

A good place! I like it!

Business_and_leisure Self

4/10

Poor

31 May 2025

Hemantkumar

nothing to like

Leisure Family

8/10

Excellent

31 May 2025

Guillaume

quiet, clean and served my expectations.

Business Self

8/10

Excellent

30 May 2025

Verified traveler

Horrible night sleep

The bed mattress was very squeaky and the pillows was extremely flat

Business

8/10

Excellent

30 May 2025

Naomi

The room was adequate for my needs, but not as nice as shown on the photos, the utensils, pots pans were dirty. I spend the first day cleaning

Business

10/10

Exceptional

28 May 2025

Russell

It’s great place to stay

Business

10/10

Exceptional

26 May 2025

Rachel

Every single person that works here is super friendly. The manager is a real nice guy and the house keepers work hard to keep the rooms clwan. I literally saw one of the ladies climb on top of the counter to clean above the cabinets, wow!

2/10

Poor

24 May 2025

Daniela

Don’t stay here

Leisure Family

2/10

Poor

22 May 2025

Jennifer

Rude staff

Leisure Partner

6/10

Pleasant

22 May 2025

June

Was just there for a graduation and spent one night nothing too great about the hotel it was a little difficult to find because it was tucked away and the GPS rerouted to a confusing

Business

8/10

Excellent

20 May 2025

Verified traveler

Neat and convenient

A little hard to find (no signage). It was convenient once we found it but the shower head needs to be replaced and the light in the gym needs to stay on. Other than that it was a pleasant stay.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Mirium

It was hard to find...weird location. But i enjoyed my stay

Leisure Self

2/10

Poor

14 May 2025

Doug

Horrible smell , noisy with people and animals at all times if the night . Staff denied canceling reservation

2/10

Poor

13 May 2025

Prasad

We ended up booking another property after seeing the condition, and talking to the rude front desk operator. We didn’t have the option for a refund, but decided we would rather stay at a clean decent place.

Business_and_leisure Family

6/10

Pleasant

11 May 2025

Verified traveler

Meh.

I understand it’s a budget hotel. However, the photos are outdated. The gym has 3 rickety old machines and there is no breakfast offered as advertised in the photos. Not a dealbreaker, but the facility should update the descriptions and photos so customers can have an adequate expectation.

Self

4/10

Poor

10 May 2025

KeVonna

This property looks nothing like the pictures. I did not feel safe so I had to book another reservation. The front desk clerk was nice though. The spaces are outdated and gives “dirty”. The bottom of the doors are dirty and everyone is loud. The furniture in the room are not the best. This property is the definition of “you get what you pay for”.

Leisure Self

2/10

Poor

10 May 2025

Chelsea

Room we booked was not available. Put us in a room with a pull out, no sheets provided. Was near loud dogs barking in other rooms. Just not was expected nor what we paid for.

Leisure Self

10/10

Exceptional

05 May 2025

Marlene

We stayed for 4 night. Our room was clean and quiet. Great value for the money.

Leisure Family

2/10

Poor

25 Apr 2025

Lynn

Horrible hotel

I never checked in. The front desk clerk was extremely rude and gave awful customer service. The hotel was super nasty and homeless people were everywhere. Did not feel safe staying there so I never checked in. Choose to stay at La Quinta Inn much nicer and cleaner.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2025

Ethan

Needs an update

Leisure Friends

10/10

Exceptional

21 Apr 2025

Geovanni

We can cook while staying