Name: Homewood Suites by Hilton Raleigh-Crabtree Valley
Address: 5400 Homewood Banks Drive, Raleigh, 27612, US

8/10

Excellent

13 Jul 2026

Carolyn

Staff very friendly and helpful. Breakfast was excellent!!!

Family

2/10

Poor

09 Jun 2026

BEKKI

I booked our room in February. I needed a handicap accessible bathroom for my elderly parents & a pool for my niece. The link to the reservation in the comformation email with room info showed walk in shower with a bench & a pool. We were so excited; went to reservation page several times just double checking. So in June when we arrive they inform us that we no longer have that room & there are o handicap rooms because they were doing renovations & the pool was not in service. They should have told us before we got here.
Those 2 request I paid for & did not get. Very disappointing!

Family_with_children

4/10

Poor

07 Jun 2026

TIFFANY Q

The staff who handled the breakfast was amazing as well as housekeeping!! However everything else wasn't!! Checking in was not easy since the phones were down so couldn't get in contact with anyone for assistance. The carpet in room and hallways have many stains. The tub was so clogged & took hours to drain. The toliet continues to run after being flushed for at least 20 min. Then on top of that there is the construction and loud banging that's made it hard to sleep. Overall I wouldn't recommend or stay at this location again despite how good the staff was.

Partner

4/10

Poor

01 Jun 2026

Robert

Expedia should have alerted us to the fact that they are renovating the place.

Our room was very warn, furniture was old, carpet was very old and dirty in some places.

Again, we should have been alerted.

Partner

8/10

Excellent

31 May 2026

Carrie

Construction limited parking area, noisy and internet/cable issues.

Self

10/10

Exceptional

24 May 2026

Torrio

Everything was great except parking was horrible! They should tell folks that they aren't very much room for parking because of lot maintenance! Two thumbs down 👎👎

Partner

10/10

Exceptional

23 May 2026

Margaret

I love staying at Homewood Suites at Crabtree. My only complaint is that the side door entry has been broken since my December stay (2025) … meaning that your room key ostensibly unlocks the door but when you use the handle, the door is still locked and won’t open. People have devised ways to keep this from happening, but that creates security issues. Please, Homewood, get the door fixed properly for the security of your customers.

Self

6/10

Pleasant

21 May 2026

Sydni

Was in town for a family event and traveling with other family as well who also stayed. My first room, we had those little white flies coming through the vent in the living room area and our toilet wasn’t keeping enough water to flush so we requested a room change. The staff was very accommodating and switched our room which had no issues. My only complaint is when booking, we weren’t notified of renovations going on. We only got a notification before check in on the Hilton app. I understand the hotel is going through changes for the better so I would definitely stay again once the renovations are completed. The breakfast staff was also very helpful and nice!

Family_with_children

10/10

Exceptional

21 May 2026

Dan

Check in was great. The young lady was kind and made us feel welcome. The layout of the room was great, BUT the room smelled like wet dogs.
In the morning, the breakfast was very limited, They didn't have any Decaf coffee out, no forks, no coffee cups. When asked about decaf, the staff said if we want some, he will make it???

Partner

8/10

Excellent

19 May 2026

Varratta

Breakfast was fresh and hot

Family

6/10

Pleasant

18 May 2026

Praxie

The hotel is very outdated! It needs a major Renovation!!

Friends_and_family Family

8/10

Excellent

15 May 2026

Tammy

Property was old

Self

8/10

Excellent

15 May 2026

Kenneth

No USB plugs was a surprise. Breakfast variety of hot items was sketchy.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Christopher

Clean room, nice staff and conveniently located.

Self

10/10

Exceptional

12 May 2026

Gelena

Excellent

10/10

Exceptional

05 May 2026

Pierre

My experience with the crew there was extremely excellent!!
We were like family.

Friends

10/10

Exceptional

04 May 2026

derrick

The room was cleaned every other day. The staff was very friendly and helpful. Breakfast was consistent and the parking was convenient.

8/10

Excellent

03 May 2026

James

I paid for a room with a balcony, they gave one without. I told the person at the front desk and they promptly gave a room with a balcony, although we had to move our stuff twice it was exactly what I paid for.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Nicole

Overnight stay celebrating my 1 year anniversary. Room was comfortable and clean enough for all hired private chef

Partner

4/10

Poor

28 Apr 2026

Shatia

Parking was great, no problem there. The staff were nice and friendly. I reported an issue with spiders in my room and there were no accommodations or follow up. Staff reported there were no other rooms available at the time of my report.

8/10

Excellent

27 Apr 2026

Victoria

Breakfast was good staff amazing. Room was a little dated but I believe they are updating soon.

8/10

Excellent

19 Apr 2026

Sarah

Reasonable priced place to stay for a bit! Reasonably clean and the bed was comfortable.

Self

10/10

Exceptional

19 Apr 2026

Carmel

Staff was helpful the room was clean.

10/10

Exceptional

16 Apr 2026

Tymetheuz

Very Comfortable!

Friends_and_family Friends

8/10

Excellent

16 Apr 2026

Kimberly

The ice maker in our refrigerator freezer didn't work and the ceiling around the ceiling fans were very dusty.
Staff were friendly and very accommodating.
Ample and well lit parking lot.

Friends

8/10

Excellent

12 Apr 2026

John

Great hotel, in process of renovation on some part of the property and great area for all food and shopping.

Partner

8/10

Excellent

12 Apr 2026

Goarvan

Some things could have been better, like spare bag of bedding was missing and a few bedding peices had a few spots. But Overall a descent experience and i will be back for another stay for sure

Family_with_children

10/10

Exceptional

07 Apr 2026

Ronnie

Had a fantastic stay highly recommend!

Self

8/10

Excellent

07 Apr 2026

Eric

I was expecting more from the buffet breakfast. Tv in bedroom so we moved to another room.

8/10

Excellent

06 Apr 2026

Shavonn

The room was clean and spacious and well priced. The breakfast space was clean and orderly. The staff were all very kind. Check in and check out were easy and quick.

Self

10/10

Exceptional

02 Apr 2026

Marcelo

Deilicioso

Self

10/10

Exceptional

31 Mar 2026

Margaret

Good breakfast, clean room

Partner

10/10

Exceptional

29 Mar 2026

Astria

Room clean, staff polite

10/10

Exceptional

28 Mar 2026

Indira

I stayed for one nice. Staff was friendly and the room was clean. Bed was very comfortable. Would stay again.

10/10

Exceptional

24 Mar 2026

Garrett

Everything was great the breakfast and the staff were great. It is also in great location to mall and other things aswell.

Partner

10/10

Exceptional

23 Mar 2026

Erica

Pretty clean room needs a bit of updates though. They’re renovating soon so I was happy to hear that. The staff was so friendly and helpful. The pool wasn’t opened when I went . The breakfast was pretty good hot food including waffles.

Family_with_children

8/10

Excellent

23 Mar 2026

Kwanza

It is good

Self

10/10

Exceptional

22 Mar 2026

Kwanza

It is a hotel property that is actively in the process of improving. Staff is prompt with fixing or correcting an issue. During my entire stay, I've seen consistent improvement. No hotel is perfect and this hotel is aiming to make sure guests are well taken care of. It is really quiet, so rest is achievable.

Self

10/10

Exceptional

19 Mar 2026

Tina

Great hotel, especially for the cost!

Family_with_children

10/10

Exceptional

18 Mar 2026

Kenneth

Friendly staff that was very accommodating. Nice clean room and hotel in general. Very good breakfast. Great stay.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Hayly

Clean room and pet friendly! Not a super updated hotel, but still nice enough for what I needed.

Pet

8/10

Excellent

15 Mar 2026

Kwanza

It is good for the money. This property is in the process of upgrading. The staff is very helpful and friendly. Management is very helpful and personable. It is quiet, so rest is possible. They are working to improve breakfast.

Self

4/10

Poor

13 Mar 2026

Hector

Horrible stay, the toilet has a silent leak (flushing all night), the tub spout comes OFF!, the shower walls are cracked full of caulking, beds squeak. Hilton, i like your brand, so instead of spending my second night on room 407 I moved to the TRU up north which was much better. BTW the pool is a swamp.

Family

2/10

Poor

13 Mar 2026

Christopher

Dirty, stains everywhere, NO BREAKFAST AVAILABLE

Partner

10/10

Exceptional

12 Mar 2026

Kiara

Yes

Friends_and_family Friends

4/10

Poor

10 Mar 2026

Robert

Room not clean. A lot of stains and mildew in bathroom

Family_with_children

2/10

Poor

09 Mar 2026

Elvin

My issue the overall experience The hotel itself had an bad smell I had to bring air fresheners into my room and keep the windows during winter to air the room out The heating and cooling vents was nasty I did not want to turn on the AC unit for the Heat did not want to breathe any of nasty stuff. I visited the area quite often and I would never stay at this hotel again.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Elizabeth

Breakfast was inadequate. Everything was fried and unhealthy, no yogurt no fruits there were no coffee cups. The hotel ran out. All carpets and upholstery. Need a thorough cleaning. The stairway next to our room had a constant marijuana odor all day and all night long. Staff was seen sneaking smoking outside. All exterior doors were down and keys would not open them.

Partner

8/10

Excellent

08 Mar 2026

Kristen

Staff is very friendly and the property is well maintained. My only complaint is the smell of cigarette smoke in the non-smoking building

Friends

10/10

Exceptional

06 Mar 2026

Suzi

The room next to us has a hall full of trash outside their door pretty disgusting and was there for more than a day and trash on their balcony

10/10

Exceptional

03 Mar 2026

Gregory

Property was very clean, staff was very courteous, and breakfast was great!

2/10

Poor

01 Mar 2026

Marvin

The staff was rude. The room was not clean. The business center was down. They charged us a pet fee not deposit despite the listing as pets stay for free. In order for it to be free there would be NO charge.

Partner

8/10

Excellent

01 Mar 2026

kenneth

Pretty clean.Not emaculate

8/10

Excellent

23 Feb 2026

Julie

The workers were all wonderful, kind and very helpful

Family

10/10

Exceptional

17 Feb 2026

Karetha

I love this Property. It’s always clean. Breakfast is awesome and the staff is fantastic. Never had a bad stay.

Self

8/10

Excellent

16 Feb 2026

Jada

Cou

10/10

Exceptional

15 Feb 2026

pydiana

Was excellent

Leisure Partner

4/10

Poor

07 Feb 2026

leslie

rooms

Friends_and_family Family

4/10

Poor

06 Feb 2026

Martha

I booked a room that was not honored and the person who checked me in clearly could’ve cared less. The room smelled badly, it was not very clean, the ice maker didn’t work and the toilet wouldn’t flush. Maintenance came once about the toilet and then I just gave up. There was no coffee or any hot food twice when I went down for breakfast and it took forever to get things restocked. I would never ever stay at this hotel again. Maybe not even this chain. Only high spots were a morning front desk staff who at least apologized for how many issues I was having and another food server who snuck and got me a coffee cause she felt badly I’d been waiting so long.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Danielle

The hotel was in dire need of renovations and a thorough cleaning. My daughter and I kept getting bit by something in the room. I paid for the room uo front so there was no getting a refund. I would advise anyone to find somewhere else to stay.

6/10

Pleasant

20 Jan 2026

Kyle

Your front desk staff was rude , greedy and did not address my need of clean towels on Saturday afternoon and Sunday morning. We had three people staying in the room and requested more towels for 4 hours on Saturday. She took several plates of food back to front desk on both mornings causing the paying guests to not have any to enjoy. You need to train them better to treat your customers better before you lose them!!!!

Leisure Family

10/10

Exceptional

19 Jan 2026

james

Very nice rooms, amenities and courteous staff. Location was good too.

8/10

Excellent

17 Jan 2026

Kimberly

The room was spotless and the staff was courteous; I even received a survey prior to check out regarding the service. I advised that trash by the elevator needed to be disposed of and it was removed quickly. But received an AI response, when I inquired about how often housekeeping was done. The daily breakfast was good, along with check in and check out. Thanks

Self

10/10

Exceptional

16 Jan 2026

Kiara

Clean

4/10

Poor

10 Jan 2026

Tiffany

Room 1: smelled like rotting flesh, tons of water damage, stained gross carpets, Knick’s in all furniture. Syrup from breakfast all over the surfaces.

Room 2: smelled like rubbing alcohol. Broken toilet.

Room 3: syrup again. Bugs.

Self

10/10

Exceptional

09 Jan 2026

Sara

Great

10/10

Exceptional

08 Jan 2026

Emily

Decent stay, breakfast was great. + waffle maker

Friends_and_family Friends

2/10

Poor

01 Jan 2026

Cal

Room is definitely lacking; the whole hotel needs to be renovated. It looks old and smelled old. Elevator was out and we had to walk all the way to the other side to use the elevator. Our bathtub got stopped up.

Business_and_leisure

8/10

Excellent

31 Dec 2025

Calvin

Friendly staff

6/10

Pleasant

29 Dec 2025

Shatitka

There was no cover for the pull out couch it took staff a whole day to get the sheets. Maid took the towels and didn't replace. Side door did not work with key. Maid did not put liners in trashcan

10/10

Exceptional

28 Dec 2025

Adham

Friendly and fast chick in. Friendly stuff overall. Beautiful lobby area. Suite lacks good lighting and had decor

6/10

Pleasant

21 Dec 2025

Clinton

It's was ok

Friends_and_family Family

2/10

Poor

21 Dec 2025

Eboni

Bug in my bed

8/10

Excellent

20 Dec 2025

Monte

Staff was friendly but you could tell they was short staff. No one swept around check in area for the 2 1/2 days we was there. No one vacuum the hallway or elevator carpet while we stay there. The first room given us was not clean from previous guest. The next room was great and the maid servicing the room was great. We will still book another trip there because it was strictly staff shortages.

Leisure Family

8/10

Excellent

19 Dec 2025

Lori

My only issue was the room was cold and thermostat did not appear to work. Otherwise stay was good!

Business Self

2/10

Poor

10 Dec 2025

Stephanie

Staff was very disrespectful and unprofessional. There was a mix up on their part of my reservation. Apparently there was another Stephanie Cooper and I was giver her reservation and she was given mine. The night shift came upstairs screaming for us to get out. Was very rude and unapologetic. When they realized that it was their mix up they were very nonchalant and dismissive. The next morning I spoke with management and I guess they spoke to her about it so she made up a lie on my mother and had us thrown out into the snow. I’ve never expect anything like this before . I’m dealing with chemo and my mom is helping me she is 71 years old. This establishment should be closed down. Drug use and everything else goes on there but we were thrown ours. Tell me how is that balanced? Anyhow I found a different Hilton and hopefully this will be better

Business_and_leisure Family

4/10

Poor

07 Dec 2025

Melissa

This hotel is not what I expect from the brand. There were no luggage carts, huge red stains on the carpet, and housekeeping didn't clean the coffee pot from the previous guest (terrible surprise first thing in the morning). The \"kitchen\" was subpar with no spoons and only one fork. There no condiments with the breakfast and the eggs were cold. One elevator was broken and the check in staff was rude.

4/10

Poor

06 Dec 2025

Patrick

Toilet flush problems, window screens dirty and falling off windows, the hotel needs an update and does not meet Hilton standards

Leisure Family

8/10

Excellent

02 Dec 2025

Younes

Location was great. Room is clean snd spacious. My only comment is they had installed exhaust hoods in the Kitchenette, walking down the hallway you’ll smell the cooking in the other rooms.

2/10

Poor

30 Nov 2025

Elbrick

this palce was terrible the staff they are so mean like the guess are not paying they need better training i was super desapinted how I was treated the bads of this hotel I really don't understand how Hilton put their name on something like this this place sucks big time never again will stay in a place like this misstreat the guess like we are staying for free nothing works in there elevetors are broken is a mess

Friends_and_family Family

2/10

Poor

30 Nov 2025

samantha

don’t stay hwre

Leisure Family

10/10

Exceptional

30 Nov 2025

Daniel

Breakfast was amazing and the room was comfortable and quiet!

Friends_and_family Family

2/10

Poor

25 Nov 2025

Brittney

Upon arrival we had a bad experience. First they didn’t have any extra sheets or blankets for our pull out sofa so we had to pull sheets off one bed and make due for two nights, then there was a water bug in our bathroom, most of the gym equipment was in operable and the final straw was when my husband went to work out at 530a Monday there was a homeless person sleeping in gym. There was never anyone at front desk and didn’t have a manager available ever but they did respond via text. I requested a full refund due to the inconvience and only credited me one night. Still fighting with Hilton to get reimbursed as this is so unacceptable. This property needs to do way better. For a Hilton property we were VERY disappointed

Leisure Family

8/10

Excellent

24 Nov 2025

Michael

The breakfast items were overcooked, especially the egg omelettes. I found a roach crawling in my bathroom underneath my washcloth. The front service clerk was missing from the are for half an hour or so.

Self

6/10

Pleasant

20 Nov 2025

Bernadette

french toast tasteless, bacon extremely thin

Leisure Family

10/10

Exceptional

19 Nov 2025

Tanisha

Great

10/10

Exceptional

16 Nov 2025

Johnathon

Clean and friendly staff

Leisure Partner

2/10

Poor

11 Nov 2025

Aniqah

The hotel was dated, dirty and disgusting. The bathroom had hair all over. Hot water was sketchy. Carpets were disgusting. Couldn’t believe this was a part of the Hilton hotels

2/10

Poor

09 Nov 2025

Dr. Andrea

P the room was badly in need of repair. There was a strong smell of smoke through throughout. It looked like an animal had chewed up the screen door molding etc. It was not the Hilton standard I was used to.

Business Family_with_children

10/10

Exceptional

09 Nov 2025

Debi

Great location. Spacious 2 bedroom suite.

6/10

Pleasant

04 Nov 2025

Jordan

Needs to be updated

10/10

Exceptional

01 Nov 2025

Heather

Stay two nights and everything was great for the price.

Family_with_children

10/10

Exceptional

31 Oct 2025

Larry

Staff was good, room clean, breakfast good as well.

8/10

Excellent

28 Oct 2025

Kage

Good

2/10

Poor

27 Oct 2025

Reginald

Room

6/10

Pleasant

26 Oct 2025

LaShauna

Property was clean, elevator door acted as if doors weren't going to open all the way. Riom was clean but killed to roach bugs in the bathroom. Throw in the bed needa to be updated. Staff was nice.

Leisure Partner

8/10

Excellent

21 Oct 2025

Warren

Not to good

6/10

Pleasant

20 Oct 2025

Nicole

Staff super amazing and personable.
The lobby, terrace and dining area nice.
The rooms really old and not clean. The doors, the handles, the baseboards, the rails in the closet all are in real need of a good scrubbing for sure! I think the whole suite needs to be deep cleaned!

Business Family

10/10

Exceptional

20 Oct 2025

William

Overnight prior to a early am dr appointment in BUSY downtown Raleigh.

Perfect location.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Jill

.