Homewood Suites by Hilton Raleigh-Crabtree Valley

United States , Raleigh/Durham - NC
RALEIGH, 5400 Homewood Banks Drive
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100 reviews shown

8/10

Excellent

16 Mar 2026

Hayly

Clean room and pet friendly! Not a super updated hotel, but still nice enough for what I needed.

Pet

8/10

Excellent

15 Mar 2026

Kwanza

It is good for the money. This property is in the process of upgrading. The staff is very helpful and friendly. Management is very helpful and personable. It is quiet, so rest is possible. They are working to improve breakfast.

Self

4/10

Poor

13 Mar 2026

Hector

Horrible stay, the toilet has a silent leak (flushing all night), the tub spout comes OFF!, the shower walls are cracked full of caulking, beds squeak. Hilton, i like your brand, so instead of spending my second night on room 407 I moved to the TRU up north which was much better. BTW the pool is a swamp.

Family

2/10

Poor

13 Mar 2026

Christopher

Dirty, stains everywhere, NO BREAKFAST AVAILABLE

Partner

10/10

Exceptional

12 Mar 2026

Kiara

Yes

Friends_and_family Friends

4/10

Poor

10 Mar 2026

Robert

Room not clean. A lot of stains and mildew in bathroom

Family_with_children

2/10

Poor

09 Mar 2026

Elvin

My issue the overall experience The hotel itself had an bad smell I had to bring air fresheners into my room and keep the windows during winter to air the room out The heating and cooling vents was nasty I did not want to turn on the AC unit for the Heat did not want to breathe any of nasty stuff. I visited the area quite often and I would never stay at this hotel again.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Elizabeth

Breakfast was inadequate. Everything was fried and unhealthy, no yogurt no fruits there were no coffee cups. The hotel ran out. All carpets and upholstery. Need a thorough cleaning. The stairway next to our room had a constant marijuana odor all day and all night long. Staff was seen sneaking smoking outside. All exterior doors were down and keys would not open them.

Partner

8/10

Excellent

08 Mar 2026

Kristen

Staff is very friendly and the property is well maintained. My only complaint is the smell of cigarette smoke in the non-smoking building

Friends

10/10

Exceptional

06 Mar 2026

Suzi

The room next to us has a hall full of trash outside their door pretty disgusting and was there for more than a day and trash on their balcony

10/10

Exceptional

03 Mar 2026

Gregory

Property was very clean, staff was very courteous, and breakfast was great!

2/10

Poor

01 Mar 2026

Marvin

The staff was rude. The room was not clean. The business center was down. They charged us a pet fee not deposit despite the listing as pets stay for free. In order for it to be free there would be NO charge.

Partner

8/10

Excellent

01 Mar 2026

kenneth

Pretty clean.Not emaculate

8/10

Excellent

23 Feb 2026

Julie

The workers were all wonderful, kind and very helpful

Family

10/10

Exceptional

17 Feb 2026

Karetha

I love this Property. It’s always clean. Breakfast is awesome and the staff is fantastic. Never had a bad stay.

Self

8/10

Excellent

16 Feb 2026

Jada

Cou

10/10

Exceptional

15 Feb 2026

pydiana

Was excellent

Leisure Partner

4/10

Poor

07 Feb 2026

leslie

rooms

Friends_and_family Family

4/10

Poor

06 Feb 2026

Martha

I booked a room that was not honored and the person who checked me in clearly could’ve cared less. The room smelled badly, it was not very clean, the ice maker didn’t work and the toilet wouldn’t flush. Maintenance came once about the toilet and then I just gave up. There was no coffee or any hot food twice when I went down for breakfast and it took forever to get things restocked. I would never ever stay at this hotel again. Maybe not even this chain. Only high spots were a morning front desk staff who at least apologized for how many issues I was having and another food server who snuck and got me a coffee cause she felt badly I’d been waiting so long.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Danielle

The hotel was in dire need of renovations and a thorough cleaning. My daughter and I kept getting bit by something in the room. I paid for the room uo front so there was no getting a refund. I would advise anyone to find somewhere else to stay.

6/10

Pleasant

20 Jan 2026

Kyle

Your front desk staff was rude , greedy and did not address my need of clean towels on Saturday afternoon and Sunday morning. We had three people staying in the room and requested more towels for 4 hours on Saturday. She took several plates of food back to front desk on both mornings causing the paying guests to not have any to enjoy. You need to train them better to treat your customers better before you lose them!!!!

Leisure Family

10/10

Exceptional

19 Jan 2026

james

Very nice rooms, amenities and courteous staff. Location was good too.

8/10

Excellent

17 Jan 2026

Kimberly

The room was spotless and the staff was courteous; I even received a survey prior to check out regarding the service. I advised that trash by the elevator needed to be disposed of and it was removed quickly. But received an AI response, when I inquired about how often housekeeping was done. The daily breakfast was good, along with check in and check out. Thanks

Self

10/10

Exceptional

16 Jan 2026

Kiara

Clean

4/10

Poor

10 Jan 2026

Tiffany

Room 1: smelled like rotting flesh, tons of water damage, stained gross carpets, Knick’s in all furniture. Syrup from breakfast all over the surfaces.

Room 2: smelled like rubbing alcohol. Broken toilet.

Room 3: syrup again. Bugs.

Self

10/10

Exceptional

09 Jan 2026

Sara

Great

10/10

Exceptional

08 Jan 2026

Emily

Decent stay, breakfast was great. + waffle maker

Friends_and_family Friends

2/10

Poor

01 Jan 2026

Cal

Room is definitely lacking; the whole hotel needs to be renovated. It looks old and smelled old. Elevator was out and we had to walk all the way to the other side to use the elevator. Our bathtub got stopped up.

Business_and_leisure

8/10

Excellent

31 Dec 2025

Calvin

Friendly staff

6/10

Pleasant

29 Dec 2025

Shatitka

There was no cover for the pull out couch it took staff a whole day to get the sheets. Maid took the towels and didn't replace. Side door did not work with key. Maid did not put liners in trashcan

10/10

Exceptional

28 Dec 2025

Adham

Friendly and fast chick in. Friendly stuff overall. Beautiful lobby area. Suite lacks good lighting and had decor

6/10

Pleasant

21 Dec 2025

Clinton

It's was ok

Friends_and_family Family

2/10

Poor

21 Dec 2025

Eboni

Bug in my bed

8/10

Excellent

20 Dec 2025

Monte

Staff was friendly but you could tell they was short staff. No one swept around check in area for the 2 1/2 days we was there. No one vacuum the hallway or elevator carpet while we stay there. The first room given us was not clean from previous guest. The next room was great and the maid servicing the room was great. We will still book another trip there because it was strictly staff shortages.

Leisure Family

8/10

Excellent

19 Dec 2025

Lori

My only issue was the room was cold and thermostat did not appear to work. Otherwise stay was good!

Business Self

2/10

Poor

10 Dec 2025

Stephanie

Staff was very disrespectful and unprofessional. There was a mix up on their part of my reservation. Apparently there was another Stephanie Cooper and I was giver her reservation and she was given mine. The night shift came upstairs screaming for us to get out. Was very rude and unapologetic. When they realized that it was their mix up they were very nonchalant and dismissive. The next morning I spoke with management and I guess they spoke to her about it so she made up a lie on my mother and had us thrown out into the snow. I’ve never expect anything like this before . I’m dealing with chemo and my mom is helping me she is 71 years old. This establishment should be closed down. Drug use and everything else goes on there but we were thrown ours. Tell me how is that balanced? Anyhow I found a different Hilton and hopefully this will be better

Business_and_leisure Family

4/10

Poor

07 Dec 2025

Melissa

This hotel is not what I expect from the brand. There were no luggage carts, huge red stains on the carpet, and housekeeping didn't clean the coffee pot from the previous guest (terrible surprise first thing in the morning). The \"kitchen\" was subpar with no spoons and only one fork. There no condiments with the breakfast and the eggs were cold. One elevator was broken and the check in staff was rude.

4/10

Poor

06 Dec 2025

Patrick

Toilet flush problems, window screens dirty and falling off windows, the hotel needs an update and does not meet Hilton standards

Leisure Family

8/10

Excellent

02 Dec 2025

Younes

Location was great. Room is clean snd spacious. My only comment is they had installed exhaust hoods in the Kitchenette, walking down the hallway you’ll smell the cooking in the other rooms.

2/10

Poor

30 Nov 2025

Elbrick

this palce was terrible the staff they are so mean like the guess are not paying they need better training i was super desapinted how I was treated the bads of this hotel I really don't understand how Hilton put their name on something like this this place sucks big time never again will stay in a place like this misstreat the guess like we are staying for free nothing works in there elevetors are broken is a mess

Friends_and_family Family

2/10

Poor

30 Nov 2025

samantha

don’t stay hwre

Leisure Family

10/10

Exceptional

30 Nov 2025

Daniel

Breakfast was amazing and the room was comfortable and quiet!

Friends_and_family Family

2/10

Poor

25 Nov 2025

Brittney

Upon arrival we had a bad experience. First they didn’t have any extra sheets or blankets for our pull out sofa so we had to pull sheets off one bed and make due for two nights, then there was a water bug in our bathroom, most of the gym equipment was in operable and the final straw was when my husband went to work out at 530a Monday there was a homeless person sleeping in gym. There was never anyone at front desk and didn’t have a manager available ever but they did respond via text. I requested a full refund due to the inconvience and only credited me one night. Still fighting with Hilton to get reimbursed as this is so unacceptable. This property needs to do way better. For a Hilton property we were VERY disappointed

Leisure Family

8/10

Excellent

24 Nov 2025

Michael

The breakfast items were overcooked, especially the egg omelettes. I found a roach crawling in my bathroom underneath my washcloth. The front service clerk was missing from the are for half an hour or so.

Self

6/10

Pleasant

20 Nov 2025

Bernadette

french toast tasteless, bacon extremely thin

Leisure Family

10/10

Exceptional

19 Nov 2025

Tanisha

Great

10/10

Exceptional

16 Nov 2025

Johnathon

Clean and friendly staff

Leisure Partner

2/10

Poor

11 Nov 2025

Aniqah

The hotel was dated, dirty and disgusting. The bathroom had hair all over. Hot water was sketchy. Carpets were disgusting. Couldn’t believe this was a part of the Hilton hotels

2/10

Poor

09 Nov 2025

Dr. Andrea

P the room was badly in need of repair. There was a strong smell of smoke through throughout. It looked like an animal had chewed up the screen door molding etc. It was not the Hilton standard I was used to.

Business Family_with_children

10/10

Exceptional

09 Nov 2025

Debi

Great location. Spacious 2 bedroom suite.

6/10

Pleasant

04 Nov 2025

Jordan

Needs to be updated

10/10

Exceptional

01 Nov 2025

Heather

Stay two nights and everything was great for the price.

Family_with_children

10/10

Exceptional

31 Oct 2025

Larry

Staff was good, room clean, breakfast good as well.

8/10

Excellent

28 Oct 2025

Kage

Good

2/10

Poor

27 Oct 2025

Reginald

Room

6/10

Pleasant

26 Oct 2025

LaShauna

Property was clean, elevator door acted as if doors weren't going to open all the way. Riom was clean but killed to roach bugs in the bathroom. Throw in the bed needa to be updated. Staff was nice.

Leisure Partner

8/10

Excellent

21 Oct 2025

Warren

Not to good

6/10

Pleasant

20 Oct 2025

Nicole

Staff super amazing and personable.
The lobby, terrace and dining area nice.
The rooms really old and not clean. The doors, the handles, the baseboards, the rails in the closet all are in real need of a good scrubbing for sure! I think the whole suite needs to be deep cleaned!

Business Family

10/10

Exceptional

20 Oct 2025

William

Overnight prior to a early am dr appointment in BUSY downtown Raleigh.

Perfect location.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Jill

6/10

Pleasant

19 Oct 2025

Judiana

Staff were extremely friendly. A few amenities such as the ice machine were not available and the breakfast are had a select few options. When we got into the room that we waited 15-20 mins for ( checked in at 6pm) the beds had yet to be made. It was about an hour until the rooms had to be made and then we did not have towels or wash clothes to shower and was told we had to come downstairs to get them ourselves. Overall would rate my experience 5/10.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Erica

Our stay was excellent overall. I will point out that during our stay, the hotel was completely booked. We had a one bedroom suite and a sofa bed with 2 adults and three children. The hotel was unable to provide linen for the sofa bed and we only had two washcloths and two towels. Other than that, everything was great, clean, and the staff was nice and professional.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Susan

All the staff from the front desk to the ladies working in the breakfast bar were very friendly and helpful. Room was clean and very comfortable. Would return.

Leisure Family

4/10

Poor

15 Oct 2025

Delores

Very old and outdated, in need of deep cleaning or renovations. Breakfast attendant was very rude as she continued to bring food at 9:25 am after rudely saying breakfast was over at 9:30 am. We arrive at 9:10 am to no breakfast food available!

Leisure Family

10/10

Exceptional

15 Oct 2025

Armando

Business friendly indeed

Business Self

2/10

Poor

14 Oct 2025

Jessica

Kitchen was fine. The items served were subpar at best.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Donna

Friendly staff at night. Clean and comfortable room

Friends_and_family Family

2/10

Poor

13 Oct 2025

Greta

Our Stay In Raleigh

The facility was dirty, carpets, walls, couches.
Elevator not operating properly.
No linen in the room for the pull out sofa. When I called for linen they said I had to come down to get it. My brother went down to get water and snacks and no one was at the desk. He waited for over 5 minutes and no one came. The tub was dirty. Floor corners dirty/ dust webs.
We went down for breakfast at 9:10. There were no clean plates. Food containers were empty, bacon, hash browns. The lady came out and washed plates in a disgusting bucket of water and then took them to the back, seconds later she brought them out and put them on the rack. There’s no way those plates were sanitized properly. Perhaps you should close during your renovation. On the website you have 4.5 stars. That’s not true nor accurate. My family was in Raleigh from Maryland for a medical emergency with a family member and we were not able to rest in your establishment.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Charles

Parking lot construction

Leisure Partner

10/10

Exceptional

10 Oct 2025

Jonathan

Room was better than expected for the price.

Business

10/10

Exceptional

08 Oct 2025

Leonardo

Good clean

10/10

Exceptional

05 Oct 2025

Kashiya

Clean room, friendly service, easily accessible.

Leisure Family

8/10

Excellent

03 Oct 2025

Shana

Hotel was not so clean

Business_and_leisure

2/10

Poor

01 Oct 2025

Faris

Avoid at all costs! Not recommended

I stayed at this hotel for 5 nights and after I requested multiple house keeping service to my room and repairs to toilet , they never came. They would come and just make the bed, never give me clean sheets and pillowcases after I’ve requested it multiple times. The front service is awful at answering any questions and I would never stay here again. Avoid if possible.

Business Friends

10/10

Exceptional

30 Sep 2025

Joseph

I found the carpets to be worn, old, and actually dirty. It was actually debris on the carpet’s not only in the rooms, but the hallway is as well.

Business

6/10

Pleasant

29 Sep 2025

Precious

Check in was easy

Leisure Partner

2/10

Poor

29 Sep 2025

Brian

The place is totally run down. Arrived the power was out. Dogs barking on our floor. Found dirty clothes and towel after room was cleaned. Pool not covered and pool area unkept with leaves and debris. A huge fallen tree sitting across the dumpster. Just really poorly maintained property for Hilton standards.

Leisure Family

6/10

Pleasant

27 Sep 2025

Robert

My room nnext to the elevator was buzzzz, buzzzz, every time someone used the elevator.

4/10

Poor

27 Sep 2025

Charles

I am a Hilton Honors Member and try to use Hilton on all my business and personnel trips.
The rooms are dated, carpets and furnishings were stained.
The first set of room keys did not work for either room (had 2), had to get new keys and to open the door had to turn handle up, not down as normal. Attendant said they have issues all the time. (well then why are they not fixed?) When the AC unit kicked on it made a terribly loud banding noise every time, enough to make you wake up from sleep. The second day, went to the desk to get clean towels and was told until we brought the dirty towels back to the desk we could not get clean towels. Attendant refused to give my wife an extra towel only 2 allowed per room. I have NEVER been refused a towel in any other motel. Due to the AC unit cycling on and banging I got very little sleep, Very disappointed with the property and I will not go back there again.

Business

8/10

Excellent

26 Sep 2025

Robert W

kitchen had 1 pot and 1 pan sized to cook a single egg cooking or storage bowls and only tiny dessert plates. Could improve cookware.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Joseph

Good stay, very friendly and helpful staff. Building could use some attention, old and weathered outside and inside.

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Clara

Floors stains carpets needed cleaning room walls stains lack of towels no room cleaning at all

Leisure Friends

8/10

Excellent

23 Sep 2025

Phillys

Beautiful patio

There were a few things in the room that needed to be repaired like the shower curtain rod was loose causing the water to leak past curtain on floor, light was out in fridge, and cable went out for about 9 hours on the last day of our 3 night stay, but Candice at the front desk made us feel welcome and completely comfortable. She was amazing

4/10

Poor

22 Sep 2025

Angela

This hotel was very run down
The walls were busted up and fixed poorly
Sticky gum all over the carpet
Cobwebs in every corner

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Antonio

Nice and Quiet

Business Self

6/10

Pleasant

17 Sep 2025

Lisa

My ice maker didn’t work and kitchen sink wouldn’t drain, the garbage disposal was not working. It was hot in my room no matter how low I turned the ac down.

Business Family

2/10

Poor

17 Sep 2025

Michael

STINKY WEDDING

Wallpaper and floor trim hanging off the walls, one elevator didnt work, and we had NO TOWELS from Saturday to Sunday. We were at a wedding, my daughter's wedding, and had to attend the reception WITHOUT showers! they would not give us pool towels or towels from other rooms. I've requested a refund for 1 day from each of the 3 rooms i rented for the weekend.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Michael

Stinky Wedding Party!!

The room was fine, it was clean, the hallway looked under construction with wallpaper hanging off and floor trim pulled up, but it wasn't an issue. There was only 1 elevator working. The biggest issue was NO TOWELS on the final 2 days. They wouldn't make exceptions to policy and give us pool towels, they wouldn't give us towels from unoccupied rooms. Their concern was for people using the pools and new people renting rooms the next day. Well...WHAT ABOUT US?? We were there for a WEDDING and couldn't take showers!! Ridiculous!

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

william

The stay was wonderful, the bed was super soft and the room was very up to standards of myself and my wife. The staff were wonderful and very nice especially rhe front desk and lady who was working in the kitchen area.

Partner

8/10

Excellent

14 Sep 2025

Robert

No welcome info, pen or notepad in room.

Business

10/10

Exceptional

13 Sep 2025

Philip

Would stay again

6/10

Pleasant

08 Sep 2025

Nicol

The property is in a corner with a very dirty outside entrance. Shady people walking around and 1 working elevator. Front desk people were kind upon checking in but not around whenever I entered. It didn’t feel all that safe. Nothing happened but I didn’t get an overall sense of safety and quality. A lot of construction workers and men walking around outside.

Business Self

10/10

Exceptional

08 Sep 2025

lee

nice stay

Partner

2/10

Poor

03 Sep 2025

Venustiano

Only 1 elevator working. Only 1 small luggage cart. BAD!!!!

10/10

Exceptional

02 Sep 2025

Susie

The staff was very helpful and friendly.

Business_and_leisure Family

10/10

Exceptional

02 Sep 2025

Canny

The room is clean and the location is nice.

4/10

Poor

01 Sep 2025

Amanda

Staff was amazing but the property has seriously went downhill over the past couple of years I have been staying here when in town for work.

Business Pet

10/10

Exceptional

01 Sep 2025

Jekneika

It's was a very nice place. We had a bad experience at another one and we left but this one definitely made up for it

Leisure Family

8/10

Excellent

31 Aug 2025

Devala

Not the worst

I read reviews that were saying this was an awful outdated hotel. Yes it is a bit outdated but my room was way larger than I anticipated. One of the elevators still isn't working. The veil fan made a lot of noise if I turned it on high. My carpet in the bedroom portion of my suite was torn. The sheets are all that thick and the pillows weren't great. I would stay here again but would request the same room since I k ow what to expect.

Self

6/10

Pleasant

31 Aug 2025

Jonathan

Cleanliness and property condition just ok. Staff likewise not stupid or hostile, but not really into their jobs. Kitchen in the suite had the standard minimum but want very nice. Water temp and HVAC worked well. One of two elevators was out, so the waits were longer than they should have been but not terrible. I somehow expected a better breakfast but it was pretty dismal two star standard. Bedroom door and some outside doors close but don't actually latch unassisted so they are often unlocked. Other guests were friendlier than in most hotels, greeting us in passing, in a nice way.

Leisure Family_with_children