Name: Comfort Inn Raleigh Midtown
Address: 1001 Wake Towne Dr, Raleigh, 27609, US

8/10

Excellent

16 Jul 2026

Marlon

Everything was perfect ,good food ,clean room,I don’t have nothing bad to said about this place..

Family_with_children

10/10

Exceptional

15 Jul 2026

Francisco

Gab

4/10

Poor

11 Jul 2026

John

1st room we got smelled like mildew. Hubby called fron desk to find out where pool was located. The pool was green and out of commission. The windows in the room was disgusting, it has water marks throughout and very cloudy. The cabinet door to the mini fridge was broken. I chatted with Expedia to make a complaint, a CSR called me immediately. She called the front desk and they gave us another room and Air Freshener at my request. DECOR is outdated. Brown carpeting with cream colored circles, a purple chair lounger, bed skirts worn an ragged. The front desk was Helpful, Friendly and apologetic. Hallways are very hot. Coffee was just OK, Breakfast not so much. I do not recommend.

Partner

10/10

Exceptional

08 Jul 2026

Katy

Evething is good clean room air condiciones

Partner

6/10

Pleasant

08 Jul 2026

Mark

The air conditioning is only in rooms. The hall and elevator are very hot and humid.

The ceiling in shower was peeling paint.

Partner

10/10

Exceptional

30 Jun 2026

Joshua

Nice hotel, nice staff, quiet area of town, good experience.

Self

6/10

Pleasant

29 Jun 2026

Alton

Good

6/10

Pleasant

26 Jun 2026

Scott

My first interaction with the staff was when I called to see if I could change my room to a room with 2 beds instead of a queen. I spoke to \"Miles\" who was very dismissive and also very non-helpful. He told me \"$50\" to change the room, but didn't say if that was per night or for the entire stay at the hotel... and certainly did everything he could do to get off of the phone. When I arrived in person, I was greeted by Daniel who started off a little cold (he was doing everything by himself), but who warmed up. He actually gave us an alternative choice of having a cot brought to our room and then he delivered it himself. Each time I passed by Daniel for the remainder of our stay, he smiled and was cordial. I never had the displeasure of meeting Miles in person, but I can only imagine he was busy not-improving other client's stays.

The room was very clean, but the lobby, hallways and workout room need to be updated for sure. I wouldn't stay there again, but at least Daniel was nice.

I hope this helps someone else choose another location, but if not, tell Miles I said hello.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Chatman

The cabinet between our beds was leaning forward and the drawers were unable to close. We reported it, but it wasn't fixed. We had to get tape from the front desk to take them closed. Someone could injure themselves.

Family_with_children

2/10

Poor

22 Jun 2026

Sara Marie

This property was not as advertised and appeared to be in significant disrepair. Upon arrival, I noticed numerous posted warnings regarding fraud and theft, the pool was dirty and closed despite it being June, and the elevator was out of service. The overall condition of the property did not match the photos or expectations set by the listing.

After receiving my room key and going to the room, I immediately determined that I was not comfortable staying at the property. I returned to the front desk and explained my concerns. The staff were understanding and informed me that a refund would not be a problem.

I then contacted Hotels.com, who placed me on hold for approximately 30 minutes while they spoke with the front desk. During that time, I remained in my car in the hotel parking lot waiting for a resolution. When the representative returned to the call, I was told that a full refund for my reservation had been approved.

Several days later, I received notice that I would not be refunded for the three-night stay. This was both surprising and frustrating given the assurances I received from both the hotel staff and Hotels.com at the time. The entire experience has been extremely inconvenient. This is also not located in Mid-town as advertised. It's over off of wake forest road near the belt line.

Self

2/10

Poor

17 Jun 2026

Ace

Had the breakfast 1x and what i really sing up for your hotel was for the pool and the pool was not in working order.

Partner

10/10

Exceptional

17 Jun 2026

MR

I loved it all.

10/10

Exceptional

12 Jun 2026

Derek

Overall my stay was pleasant. The staff are all friendly, courteous and attentive when needed. The continental breakfast was always fresh and had options you’d expect while also ensuring the options were plentiful. My room stayed cool, the bed is firm and comfy, the toiletries stayed stocked and house keeping was present daily and when needed. My only issue was my key randomly stopped working more than once but that’s no indictment on the staff or the hotel itself. I enjoyed my stay.

Self

4/10

Poor

11 Jun 2026

Keyonna

This place is out dated ,under staffed, all good reviews are Ai !! This only thing good here was the free breakfast. Guaranteed to be disappointed 😞 I need to call cooperate!

8/10

Excellent

08 Jun 2026

Jackeehia

Nice! Very good location. The bed and pillows are comfortable. I didn't get to enjoy the pool, but overall it was a nice 24-hour stay.

Self

8/10

Excellent

07 Jun 2026

Trina

Property was located in the perfect location. Staff were extremely friendly! Our room was very clean but the bathroom towel bar was missing. The brackets were in place, just no bar. Armoire was difficult to open and needs some work.

Partner

4/10

Poor

04 Jun 2026

Lena

The first night there were roaches in the room. Move to new room & no hot water! I had my 97 yr old mom with me.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Henry

Some of the seats in the breakfast room need to be replaced, they were very dirty.

2/10

Poor

03 Jun 2026

Melissa

WE ARRIVED ON SUNDAY AT 5 PM, WE WERE TOLD THERE WAS NO HOT WATER AND IT WOULD NOT BE FIXED UNTIL OUR CHECK OUT DAY OF TUESDAY. FROM WHAT WE SAW IN THE LOBBY IT LOOKED CLEAN. FRONT DESK CLERK WAS AT LEAST HONEST BUT COULD THEY NOT HAVE SENT US A MESSAGE ABOUT THE WATER SO I COULD HAVE FOUND ANOTHER PLACE?

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Matthew

Staff were friendly and helpful, but the room wasnt the cleanest/best maintained. Somehow it had ants in the room on the third floor

Self

6/10

Pleasant

01 Jun 2026

Darcy

It is an okay place to stay. Clean, comfortable bed. No hot water on last day of stay.
Furniture in breakfast area was stained and looked awful. Quiet bedtimes. Cool climate controlled room. Staff was helpful, cheerful and nice.

Self

6/10

Pleasant

31 May 2026

Christopher

The hotel and staff were great, the room was clean but the AC was loud and the hot water was limited.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Becky Jo

Excellent

8/10

Excellent

30 May 2026

Cecilie

Pool inoperable. Iron inoperable.

Business

4/10

Poor

29 May 2026

Jennifer

The staff was very friendly and welcoming. The bed and shower were clean, which I appreciated; however, the overall cleanliness of the room fell short of expectations.

The sofa had visible stains from past spills. The bathroom floor had not been properly cleaned, with hair and bits of toilet paper still present. There also appeared to be residue or streaking on the bathroom walls from prior guests. As a result, I didn’t feel particularly comfortable moving around the room without shoes on.

With more thorough attention to cleaning and maintenance, this could be a much more pleasant stay. As it is, I would not stay here again.

Self

10/10

Exceptional

29 May 2026

Richard Agyeman

Good place to stay in

Self

8/10

Excellent

27 May 2026

kieara

For the price it was pretty good. Clean, safe, and hot breakfast.

Self

8/10

Excellent

25 May 2026

Sam

The property is aging and the rooms are small. The price is inflated due to the area in which the property is located. Amenities are scarce: breakfast, coffee in the lobby and a “fitness center” with one working elyptical, a broken treadmill and free weights are the only amenities.

There are poorly worded signs taped awkwardly around the property informing guests not to enter clearly marked employee areas, reminding them they’re on camera, asking them to wear clothes in the lobby, etc…

My room had toilet paper stuffed in the spaces between the pipes and the wall in the bathroom, mold on the wall paper, torn carpet, and there were hairs on my bed linens.

I understand this is a comfort inn, but the price is not in line with what’s offered. The housekeeping staff were the only ones that were cordial. They at least smiled and acknowledged guests when they interacted with them.

Self

6/10

Pleasant

22 May 2026

sterling

Could use improvements with amenities and upgrades.

Self

10/10

Exceptional

17 May 2026

michele

it’s a nice clean place the staff are amazing no matter what shift everyone is accommodating they are an amazing choice for breakfast rooms are beautiful

Self

8/10

Excellent

15 May 2026

David

The breakfast was very good!

Partner

4/10

Poor

15 May 2026

Joe

There was a sign on the front door that said to the extent, if you are found loitering on the property, the police will be called. That is not a good first thing to see. The room and furnishings were old. The bed felt like I was sleeping on a cardboard box. The door to get to the refrigerator was hanging off the hinges. All in all, I wouldn't recommend staying here.

Self

8/10

Excellent

14 May 2026

ALICIA

We had ants in our room

Family

10/10

Exceptional

12 May 2026

Maureen

Treadmill out of order.. great room breakfast and staff

Partner

6/10

Pleasant

10 May 2026

Candace

The rooms smelled like cigarette smoke and pot. The outdoor pool was closed and we couldn’t even sit outside by the pool on a nice day because the staff said we weren’t allowed to due to state regulations. The gym had one treadmill and it was out of order and almost half of the free weights were missing. Intended on working out while we were there but not possible. The ice machine on the fifth floor where we were staying was also out of order. On a positive note, the hotel is in a great location and staff was friendly. The beds were comfortable and the rooms were clean.

Family

8/10

Excellent

07 May 2026

TYRONZA

Good

10/10

Exceptional

05 May 2026

Deborah

Good breakfast. Good location

Partner

8/10

Excellent

04 May 2026

Kyra

It is a nice location off a quiet street, however the parking light was so big like a stadium light that I had to change rooms at 3am unable to skip from the brightness even thru the curtains. Fortunately they had one room left and it was on the other side of the hotel.

Self

10/10

Exceptional

03 May 2026

Roberto

The place was amazing, well located.

Self

6/10

Pleasant

28 Apr 2026

Cathleen

The other guests were up very late into the night and disturbed the sleep of the whole floor for 2 nights in a row. Laughing and talking very loudly. Smell of marijuana in various rooms and elevator was strong.

Partner

2/10

Poor

20 Apr 2026

Perry

Bed Stunk! Bath floor dirty

10/10

Exceptional

17 Apr 2026

Amanda

Checking was simple and the person checking us in was so helpful. Room was clean and spacious. Definitely will return when in the area again.

2/10

Poor

17 Apr 2026

Maria

Room had semen stains on the headboard. Room was hot. I had no AC at home reason for booking.
Was not a safe feeling facility. Men lingering outside
Had to check out

Self

2/10

Poor

17 Apr 2026

Alexandra

I booked two rooms for the night, asked for a pillowcase upon check-in and it had a bugs on it. we complained about the bug situation and they just shrigged their shoulders and said “yeah, it happens.” and would not refund the rooms, the manager the next day did not care to help in any way. We never stayed in the rooms and they kept our money in exchange for handing over bugs. I could not recommend this location less.

Business

10/10

Exceptional

17 Apr 2026

Yolanda

The rooms are spacious and comfortable. The AC was great, considering the hot 92 degree weather. I would recommend this hotel.

8/10

Excellent

14 Apr 2026

Kimberly

Breakfast was great. Loved the fresh waffles , eggs, and sausage. Didn't really love the room but it was ok. Fine for a night, just a little dingey. Wish the pool was open since it's warm.

Family_with_children

2/10

Poor

12 Apr 2026

Kaitlyn

I traveled there twice now on a business trip, only was there to sleep basically. They don’t give your security deposit back, bathroom ceiling was cracking this last time and you can hear in the room next to you. Won’t be coming back

Business

10/10

Exceptional

12 Apr 2026

Anita

Staff very helpful. I needed a raised toilet seat and it was delivered to my room in record time.

Family

8/10

Excellent

09 Apr 2026

Scott

Yes

10/10

Exceptional

09 Apr 2026

Madison

I was happy with the cleanliness,& the great bed!

10/10

Exceptional

07 Apr 2026

judith

The bed was very comfortable and the rooms with one queen bed and accessible bathroom were large. The room also had a large clothes closet for longer stays.

10/10

Exceptional

05 Apr 2026

Salone

Good place

8/10

Excellent

01 Apr 2026

Phillip

Good location, fair price

10/10

Exceptional

30 Mar 2026

Kurt

Excellent budget hotel. Nice clean rooms and a nice breakfast. Pleasant staff.

Self

10/10

Exceptional

28 Mar 2026

Patricia

Did not get breakfast cooling was great

Partner

10/10

Exceptional

24 Mar 2026

Beth

We were only there one night but the staff were friendly and very helpful when our food was delivered without utensils. The breakfast includes eggs, sausage and a waffle bar, so there was a lot to choose from. It was also very convenient to both restaurants and the venue we were seeing a concert at.

Partner

10/10

Exceptional

24 Mar 2026

Kaitlyn

Stayed for business trip and it went great. Seems like a decent area

Self

2/10

Poor

23 Mar 2026

Sandra

We were not given the room we requested (2beds) instead 1 bed with a sleeper sofa. The sofa was so lumpy it was painful to use. We had a family emergency and had to cancel our stay after one night and were denied a refund for the remaining days.
The rooms were old and furniture all scratched up and chipped. The kitchen had nothing in it to use. Also no hangers for your clothes. I would not recommend this hotel.

Family

10/10

Exceptional

23 Mar 2026

Andrea

It was excellent and the staff were very helpful

Partner

8/10

Excellent

20 Mar 2026

Mark

Good hotel with great breakfast

8/10

Excellent

13 Mar 2026

Robert

Breakfast was ok usual hotel breakfast. No bacon only sausage or turkey sausage links. Almost everything Saran wrapped.
WiFi is terrible, very slow when it works.
Room was clean and comfortable, large screen TV, A/C heating unit worked well.
There was a transient out back drinking and on his phone, staff too busy on their phones to walk the property or tell him to leave.

Partner

10/10

Exceptional

11 Mar 2026

Luanda

The hotel was nicely situated and very quiet. The desk staff was not particularly engaged when guests came and went through the lobby.

10/10

Exceptional

11 Mar 2026

Valeria

👍

6/10

Pleasant

11 Mar 2026

Eureka

Fix the elevator and other obvious wear and tear of headboard, etc.

6/10

Pleasant

11 Mar 2026

Kathryn

This property is older and in serious need of renovation. It's in a great location and reasonably priced, but it's not an ideal property. Elevator was malfunctioning. Rugs and carpets throughout the hotel and my room had severely worn areas and tears. Hair dryer was very dirty. Overall room was clean, however. Breakfast was good. It was quite full while I was here, I assume based on the cost. My husband is in the hospital a couple of blocks away, that's why I selected it. Probably would spend a little more to get a nicer hotel next time.

Self

8/10

Excellent

10 Mar 2026

Carolyn

Clean, quiet, nice staff. The breakfast was good for this level hotel.

8/10

Excellent

07 Mar 2026

Mark

The desk chair should be replaced since it doesn't stay up. Used lever a few times to no avail. Otherwise a decent stay.

Partner

2/10

Poor

02 Mar 2026

Nancy

no hot water , sketchy homeless people in lobby, signs prohibiting guns—would not recommend. did not feel safe

Friends_and_family Family

4/10

Poor

27 Feb 2026

Carla

Overall staff was courteous but not particularly interested or helpful. We arrived on a Wednesday afternoon for a 4 night stay. The room entryway light was out - it eventually started flickering so we turned it off. When we went out that evening, we advised the front desk. The next day we went to the convention center and returned late afternoon. The light hadn't been fixed. When we left again for dinner, I realized the room door wasn't locked. The green light came on when the key card was passed over it but it opened without the key card. I reported that to the front desk and asked them to send someone to look at it. I left for dinner although I should have stayed out of concern for our valuables in the room. When I returned, the front desk just said they'd give me a new room. No offer to help me move things. I moved all of our stuff to the other room which fortunately was just a few doors down. The new room was a little better although the curtains were coming off the curtain rod leaving a big gape to exterior lighting which was pretty bright. Additionally, there appeared to be a homeless person hanging out in the hotel with hoodie pulled all the way over the face completely obscuring the face. I saw this person sitting in the hotel and wandering the downstairs hall on Wednesday and Thursday.

Friends_and_family Friends

6/10

Pleasant

27 Feb 2026

John

Did not get the bathroom upgrade for the room that I ordered. Pictures on the website did not correlate with what was in the room.

Other than that. Staff were very courteous and professional.

Breakfast wasnt the best tasting but at least they had it.

Partner

10/10

Exceptional

26 Feb 2026

Sue

Room was clean and quiet... bed was comfortable and we had no issues. Great stay for the price.

Family

6/10

Pleasant

23 Feb 2026

Deborah

This hotel definitely needs some work on the premises, showing its age and feels run down. Also, needs vacuuming under couches in main dining area. Room bathroom was not clean. Bathtub needs to be replaced. Toilet kept running and had condensation on outside of tank.we will not stay here again even though we are members.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Oscar

Comfortable y muy buen servicio

Family_with_children

4/10

Poor

22 Feb 2026

Susan

The first morning there was no hot water and they said it would be fixed that day. It was not. The next morning the water was luke warn, not hot. Also, I asked for a late check out of only an hour and they refused.

4/10

Poor

22 Feb 2026

Pablo

Smelly bed, no hot water in the morning

10/10

Exceptional

22 Feb 2026

Hillary

Room was very clean and amenities were great. Staff was also very friendly. The hotel is located across the street from a shopping center, which is very convenient.

Self

6/10

Pleasant

21 Feb 2026

Terri

The hotel overall was “tired,” wallpaper peeling away in lobby and hallways, conduit wiring for fire alarm box yanked away from the wall , lack of vacuuming debris along hall baseboards and doors, elevators floor lights out and rocky ascent.
The room had ripped shades on the lamps, and usb charging ports did not work, but beds were clean and comfy and bathroom was maintained.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Elizabeth

Clean room, good breakfast, excellent location - staff super helpful.

2/10

Poor

19 Feb 2026

Krista

Many signs of disrepair, final evening had no hot water. No where near a 4.8 star as it was advertised

8/10

Excellent

19 Feb 2026

Michael

Staff

6/10

Pleasant

18 Feb 2026

Benjamin

Room was clean. Portions of the rug were so worn it showed the floor underneath. Light on headboard was broken and hung down. So it wasn’t a bad room per se or bad stay. But if you’re looking for a beautiful room it’s not here. However, it was clean, free breakfast was good and plentiful, and the staff was friendly!!

Self

10/10

Exceptional

18 Feb 2026

Alicia

Friendly staff. Clean room. Great price. Convenient location.

Family

10/10

Exceptional

17 Feb 2026

Genevieve

Great checkin. Room spotless. All great.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

mariano

Yes

10/10

Exceptional

16 Feb 2026

Leigh

Perfect

8/10

Excellent

15 Feb 2026

David

Besides the worst water pressure of any chain hotel I ever stayed at—everything else was great

2/10

Poor

14 Feb 2026

Karyn

The staff is nice. The problem is that there are only two handicap parking spots in front of the building and two more all the way in the back. This is unacceptable for people like me who have to park far from the entrance. None of the electrical outlets by the beds worked, and the TV channels are limited, with no access to streaming channels. I was disappointed and won’t come back, even for one night.

Business

10/10

Exceptional

12 Feb 2026

Angela

Wonderful stay!!

8/10

Excellent

10 Feb 2026

Andrew

The room was good. You can tell the hotel is a little older and needs minor touchups. Only true negatives were 3 of the 5 ice machines were broken. Other then that, staff was really great breakfast is what you’d expect.

Business Partner

8/10

Excellent

10 Feb 2026

ALEXIS

The rooms heat was great

2/10

Poor

06 Feb 2026

Victor

The room was really dirty white stuff all over didn’t know what it was

Self

2/10

Poor

06 Feb 2026

Steve

Tub had peaking paint. Office chair was broken, taped and disgusting, no heat in the elevators, halls smelled like pot. Very disappointing

10/10

Exceptional

04 Feb 2026

Ameilla

Yes and yes from the start of my check in the staff was amazingly respectful, helpful, very polite. Amd They all communicate with and to you. I love the vibe really positive energy. Also all the housekeepers where very polite respectful, and helpful rooms clean bed sleeps great great breakfast

Self

4/10

Poor

01 Feb 2026

Areka

I'm an essential worker. And at this location, they told me that if you live in a 30 mile radius, they were not allowed rent to you, I feel like when it's inclement weather and you work at the hospital down the street, you may give grace to people and on top of that, you should know how to talk. To people. I did not like the gentleman that was working the front desk

8/10

Excellent

01 Feb 2026

earlene

Clean room and friendly staff. The cabinets in the room were outdated and worn out but the bed and bathroom was nice.

Partner

10/10

Exceptional

01 Feb 2026

Kahmeer

great stay, clean hotel i would definitely recommend.

Leisure Self

8/10

Excellent

28 Jan 2026

Gwinn

Clean room, friendly staff, amenities

Leisure Self

8/10

Excellent

27 Jan 2026

Christina

Our room was nice and very clean. Bed was comfortable. Breakfast was good, I give it a 7 out of 10. Staff was very nice. We are actually returning this weekend and I have already booked our room.

Business Family

6/10

Pleasant

18 Jan 2026

Caroline

First room had curtain that didn't close preventing me from taking nap. Second room was fine but got up to take shower this morning and had no hot water

Self

10/10

Exceptional

17 Jan 2026

Sharon

Hotel stay waa nice , good breakfast, nice staff

Business_and_leisure Partner