Name: Raleigh Marriott Crabtree Valley
Address: 4500 Marriott Drive, Raleigh, 27612, US

10/10

Exceptional

17 Jul 2026

Aaron

The staff make this place great. From the front desk to the concierge, our stay was fantastic.

10/10

Exceptional

15 Jul 2026

Renee

Wonderful experience

Friends

10/10

Exceptional

14 Jul 2026

Amy

My husband and I had an amazing stay. We had intended to go to dinner and have some drinks but we did end up going no where and had the best time. We got drinks at the bar and sat outside by the pool and just relaxed. Then the next day we went right across the street and did some shopping.

Partner

10/10

Exceptional

13 Jul 2026

Breesha

My favorite hotel in Raleigh.

6/10

Pleasant

12 Jul 2026

Shannon

Rooms are dated. It smelled old and moldy no matter how much Lysol we sprayed. The sink would flood everyone we brushed our teeth. Mold in shower. Stains in the carpet everywhere. No full length mirror??? How is that you guys don’t have full length mirrors in the hotel rooms? Staff was excellent and moved with a sense of urgency when we needed something. The pool seemed nice but we didn’t get a chance to use it. We were on the fist floor so we parked in the back and that made getting in and out easy. Please update the rooms!

Family_with_children

10/10

Exceptional

12 Jul 2026

Latrina

Comfortable stay, great amenities including a nice bar and onsite restaurant.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

India

We stayed for a weekend and had a wonderful experience. The breakfast spread was the highlight for sure as it was much better than other hotels I’ve stayed in.

The only thing I wish was improved at this hotel is the TVs. They’re large in size but they are outdated and are not smart TVs. We planned on having a movie night and it was a little difficult without having Netflix as an option. Luckily, they had a Disney channel that we utilized instead.

Other than that, we had a wonderful time and we will back.

Family_with_children

4/10

Poor

12 Jul 2026

Nicolas Martin

The room I was assigned smelled musty and was damp—there was excessive humidity—and for some reason, the thermostat wasn't working; the temperature would rise to 80 degrees in the middle of the night. The service from the receptionists during the night shift was terrible; I stood waiting for at least 30 minutes to be helped, and when my turn finally came, a person who hadn't waited in line started asking questions, so I was told to wait even longer. Afterward, the communication was poor; nothing was explained to me they simply asked for my card, charged me, and handed me the room key. I wasn't told what time breakfast was served, nor was I shown where my room was located. They offer a continental breakfast, but it isn't included you have to pay for it separately yet I hadn't been informed of this. I stayed for two nights, and the room was never cleaned or tidied up; I will not be returning to that place.

Partner

2/10

Poor

09 Jul 2026

JoAnn

I paid for a room on the 6th floor with concierge services (daily coffee, beverages, food) and they were closed from July 4 to the eve of July 7th. The two out of 3 elevators were broke for the 3 days of my stay. The only elevator to take us up to the 6th floor was horrendous having to wait forever then stopping at every floor. No one was available to assist with the luggage and we had to look for a luggage carry cart. Then they placed us in the far back whereas we had to walk around the elevator all the way to the back of the hotel. I couldn’t reach anyone to obtain a comforter because the phone was broken. Furthermore, I asked for credit for all the problems that occurred and they said they couldn’t because I paid through Expedia. I inquired about credit toward an extra night, quoted at 131 whereas I could have breakfast at the concierge upon opening. I paid all those nights for concierge and received nothing. I had to rush out and trusted them to charge me appropriately and send me a receipt. As of today no receipt and they are racking up my credit card with all sorts of charges. When I contacted them I’m told that there are special hotel fees and taxes added on. It was a disgrace and one person doesn’t know what the next is doing. I spoke to a few people (I’ll refrain from saying names). They checked the computer with no recollection of what I was quoted or offered. What was supposed to be relaxing turned into a nightmare. I will never consider going there again.

Family

8/10

Excellent

08 Jul 2026

Monica

I didn’t like the fact that the waiter charged me for the wrong tab and then I have to wait 3 to 5 days for my money to go back on my card

Self

10/10

Exceptional

07 Jul 2026

garvin

Great property only issue was parking lot lights were out during my stay. Parking was pitch black when I came back in last night

Partner

10/10

Exceptional

06 Jul 2026

William

The room was very clean, staff was very friendly and helpful, pool was very comfortable during the 102 temperature. I had a very nice stay. The Braise restaurant was very good

Self

8/10

Excellent

06 Jul 2026

Cynthia

Our room was clean, spacious, and tidy.
No bugs and it smelled clean.
It was very hot the weekend we stayed but the room was cool and comfortable
The staff was very friendly, helpful, and courteous
Breakfast was great and the restaurant staff was kind and attentive.
The elevators needed maintenance. At times there was only one elevator working and that was a inconvenience.
The microwave on our floor looked a bit old and the ice machine was either broke or empty.
Overrall, I would definitely come back again!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

michael

Nice

Self

6/10

Pleasant

05 Jul 2026

Robyn E.

I would say the staff are the highlight of this hotel!

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Amita

Nice

6/10

Pleasant

29 Jun 2026

Kim

Loved the pool area . We were on 5th floor and the ice machine didn’t work. Our safe in our room didn’t work

10/10

Exceptional

29 Jun 2026

Korie

Check in was easy and the staff were very friendly. I reserved two rooms and they were clean with a fresh smell. The linens were clean and soft. My room reservation came with access to the concierge room, but on the weekend that I stayed the concierge room was not available so instead they gave my group free breakfast for the weekend. There was access to the pool parking was great and there was lots of parking even with three events happening that weekend in the hotel. There was still plenty of parking space great amenities, including being directly across the street from a large mall that had eating places, shopping and parking as well. Its location is easily accessible and not far from downtown Raleigh. Overall, it was a great place to stay and I would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Brian

Location was excellent and parking very good. Room clean. What we didn't like was mattress, very uncomfortable. The other thing we didn't like was barn door into bathroom. Ours didn't really close giving person using it very little privacy.

Partner

10/10

Exceptional

28 Jun 2026

David

Nice clean comfortable stay.

Partner

8/10

Excellent

28 Jun 2026

???????

The staff was really enthusiastic about helping guests and so nice. The grounds could use a groundskeeper and full time person doing this. There are cigarettes all over the front entrance in the flowers and everything. I cannot believe how disgusting some guests are for throwing them there but that is the reality of half the population these days. The pool area needed attention, to be such a focal point it was a mess. Used towels left by lazy guests of course but nonetheless it was a bad look when you were searching to sit down. We had great margaritas from the bar and breakfast in the morning was good. The room was clean and peaceful.

Partner

8/10

Excellent

27 Jun 2026

Bassam

Clean room

Family

10/10

Exceptional

24 Jun 2026

Kyle

Great

10/10

Exceptional

22 Jun 2026

Cailey

This hotel was amazing. I like how the hotel is more secluded and the pool and room were amazing. I love how it’s right across from the mall as well. Only thing is I was worried about the fridge not being cold enough because I know some hotels are like that but ours was actually TOO cold and froze everything. Other than that I love this hotel and will definitely be staying again.

Partner

10/10

Exceptional

21 Jun 2026

Joel

Rooms are clean food is good

Self

10/10

Exceptional

21 Jun 2026

Miranda

Bar downstairs, best Cuban sandwich by far.

Partner

2/10

Poor

21 Jun 2026

Terrall

I always stay at Marriott, but I would never stay at the one by Crabtree valley mall in Raleigh, North Carolina. The managers at the front desk was very nice, one guy told me there was no dogs in the hotel. I called 2 o'clock in the morning because I heard a dog barking, so he lied to me. I am sorry to say but the room was very dirty. I had to clean my own room the. Refrigerator kept noise on and off the whole nights that I was there. As much as hotel cost the rooms should be much cleaner than what it was. The main reason I went there was because it was my birthday. 6/14/

Partner

10/10

Exceptional

19 Jun 2026

Teresa

Great location! There is a mall walking distance to shop and have dinner!

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Elisabeth

Appreciated the pool during the day and the outdoor space to hang out in the evening.

A shout out to Adena at the front desk who helped us print out a critical document in a pinch!

Family

10/10

Exceptional

16 Jun 2026

Vantrell

The hotel was accommodating to our needs. We had a pleasant stay!

Family

10/10

Exceptional

16 Jun 2026

Chontoija

Room was nice and clean
The staff was really friendly

Self

10/10

Exceptional

15 Jun 2026

Randall

Clean room and great staff

Self

10/10

Exceptional

14 Jun 2026

Tom

Good breakfast which I didn’t mind paying extra for. Service throughout the hotel was friendly and helpful.

Self

8/10

Excellent

14 Jun 2026

Matthew

We had a easy to access 1st floor room. The staff seemed new and was un helpful to restore room supplies when asked.

Family

8/10

Excellent

14 Jun 2026

Victoria

Overall stay was good.

Family_with_children

10/10

Exceptional

13 Jun 2026

Chad

I had a great stay. I wouldn’t change a thing

10/10

Exceptional

08 Jun 2026

Patrick

First time I've ever stayed at this hotel. It was absolutely beautiful. The rooms were clean. The staff was amazing. We enjoyed our stay!

8/10

Excellent

07 Jun 2026

Myeisha

This was my second weekend stay in a 3 week span. Both times were extremely busy, but I was far less impressed with my most recent stay. It took a day and a half to get clean towels and that was AFTER I went down to the desk to ask!! The phone only rung and rung when I tried to call the desk and for room service.

Everything just seemed slow and unresponsive this last visit.

Self

10/10

Exceptional

06 Jun 2026

Nicole

Very clean rooms. Helpful and friendly staff. I will be booking again

Partner

6/10

Pleasant

03 Jun 2026

Jelina

Staff were helpful. The place was alright. Beds were not comfortable.

Family_with_children

10/10

Exceptional

02 Jun 2026

Ameera

Clean and comfortable

10/10

Exceptional

27 May 2026

Kenneth

Our getaway experience was great! We received early check in and our room was ready. It was fresh and very clean.

Partner

10/10

Exceptional

26 May 2026

Ahmad

I like everything

Partner

10/10

Exceptional

19 May 2026

Odell

This hotel was exceptional in every way. The mall was easily accessible on foot. The amenities offered were outstanding, and the staff were friendly and helpful. It’s a great place to stay with all essentials available in one location.

Partner

10/10

Exceptional

17 May 2026

Myeisha

Our stay was very comfortable and accommodating. While we were there, there were multiple conferences going on,but customer service NEVER disappointed. We were always tended to with pleasant service.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Mary

Everything was smooth and clean

Partner

10/10

Exceptional

05 May 2026

Jerry

Bar tenders were wonderful. Friendly, knowledgeable. Available nighttime menu excellent.

10/10

Exceptional

05 May 2026

Jonas

The staff at reception desk were great and
Helpful
Overall a great stay

Partner

4/10

Poor

01 May 2026

Tracy

Convenient location but dated inside and out. Located next to some abandoned apartments and spoke to a guest in the elevator whose car was broken into overnight.
Also not easy to get a cup of coffee in the morning. They have free coffee set up till 6:30 am then you have to go to the bar where the staff is not enthusiastic about serving coffee. There are no cream, sugar, stirs set out very poor service.

Family_with_children

10/10

Exceptional

26 Apr 2026

Zanetta

Great

Partner

10/10

Exceptional

19 Apr 2026

Marwan

Clean room amazing staff welcoming atmosphere and beautiful hotel with great location

Partner

4/10

Poor

19 Apr 2026

Rhonda

My stay was ok. Not what I expected from Marriott. Didn’t receive everything that I paid for which was late checkout, breakfast and champagne and chocolates but it was decent. The room only had towels for 1 person when there was 2 guests with my reservation. The bed wasn’t comfortable at all.

Partner

10/10

Exceptional

13 Apr 2026

John

Nice patio and pool area. Bar was great!

Family

8/10

Excellent

12 Apr 2026

April

Staff is wonderful.
I paid for concierge floor it didn’t have a working microwave. Ma Keisha at front desk was very personable! Made me feel
At home

Friends

10/10

Exceptional

12 Apr 2026

Tyrell

Room very clean. Nice staff.

Partner

8/10

Excellent

10 Apr 2026

Doralys

The breakfast was okay, they only had one server and she was really busy. The water in the shower smelled really bad, other than that it was all good.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Jaelynn

Very clean and quite

Partner

6/10

Pleasant

06 Apr 2026

Kristy

The dirtiest Marriott I’ve ever stayed at. Very disappointing. Beds are awfully uncomfortable. I switched rooms because they all smell musty and old. I was sneezing the smell was so bad. Pool was never clean. Needs major updating. Staff was nice but I would never stay again.

Self

2/10

Poor

05 Apr 2026

Austin

Woke up COVERED in bed bug bites. Staff did not seem alarmed or interested in helping.

\" They will have a team come inspect the room and let us know what they find\"

Insane lack of accountability. We were offered Marriott points for our inconvenience.

10/10

Exceptional

03 Apr 2026

Lois

Very nice room and excellent staff. Will definitely stay here again

Self

10/10

Exceptional

30 Mar 2026

Devin

Yes

Partner

4/10

Poor

28 Mar 2026

Melissa

I did not eat at the hotel but was charged for ex

10/10

Exceptional

23 Mar 2026

Mark

Property was clean and comfy. Food was delicious. Staff was excellent!

Family

8/10

Excellent

22 Mar 2026

Henry

Well located across from main entrance to Crabtree Valley Mall. Property is a little old and tired looking. Gym is solid. The restaurant was quite good as well.

Partner

6/10

Pleasant

10 Mar 2026

Santos

Although most of our stay was pleasant, it only takes one person to ruin an otherwise good experience.

A couple of small things stood out when we arrived. When I went to use the gym, there was no hand cleaner available. I mentioned it to the person at the front desk, but it didn’t seem to concern them much. I also noticed there was no toilet paper in the bathroom. These are small details, but they are the kind of things that should normally be checked and refilled.

After a long drive from Florida, my wife and I were very tired. We decided to stay in that evening and have a drink and something to eat at the bar before going to bed. When we sat down at the bar, there was only one other couple there. The bartender, Cynthia, was very sweet and attentive from the beginning.

At one point she noticed I was looking at the TV and kindly offered me the remote so I could change the channel. I tried to find something to watch, although the TV was very slow to respond. It wasn’t a big deal—we were mostly just talking.

Eventually another guest came and sat next to me. I offered him the remote, but he politely declined and said he wasn’t interested in watching TV either. We all just continued chatting.

After I ordered my second beer, something unfortunate happened. Before I had even taken a sip, I accidentally knocked the glass over with my left hand and spilled it. It was simply an accident.

A male bartender suddenly came over and immediately said, “This is why we don’t give remotes,

8/10

Excellent

06 Mar 2026

Valerie

It’s was a pleasant stay

4/10

Poor

05 Mar 2026

John

nd could not be opened. The lighting in the bathroom was insufficient. Fortunately, we just stayed one night. The rooms need to be upgraded.

Partner

10/10

Exceptional

02 Mar 2026

Chanta

Great relaxing stay

Self

10/10

Exceptional

01 Mar 2026

Ya-Ping

clean room, courteous staff, amenities, great breakfast

Family_with_children

2/10

Poor

01 Mar 2026

Leslie

no hot water first night then i switched room and it was so loud in parking lot .. and sink clogged. i mean it wasnt the worst hotel but it was shabby and tired. the employees were nice .

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Jennifer

I did find a piece of hair in the shower on the floor

10/10

Exceptional

01 Mar 2026

Daniel

Older hotel but looks like they have kept it up well. Very clean and large room. Staff at front desk and the bar were great. Check in and check out was easy and no problems. Would stay again in the future if need arises.

Self

10/10

Exceptional

25 Feb 2026

Raymond

Yes

10/10

Exceptional

24 Feb 2026

Kris

Staff was amazing and extremely accommodating! Will definitely stay again

Self

10/10

Exceptional

23 Feb 2026

Simon

Everything was perfect and the customer service was top notch.We will back .

Partner

10/10

Exceptional

23 Feb 2026

Charlotte

Nice loby, very clean room and friendly staff

Partner

2/10

Poor

22 Feb 2026

Brittney

First of all at check-in, I was told that I had to put a card on file to hold an authorization fee, in the event that something was damaged with the room. I then asked when my card be charged right now and I was told no, well that was a lie from the beginning because the money was deducted from my card immediately.The first room I got was musty smelling( smelled to bad that my kids asked me what kind of hotel did I book us to stay at. Smelled so bad I smelled all pillow cases &covers on the bed to find where the smell was coming from. The tv didn’t work, it was blinking on & off, so I turned it off & turned it back on, still didn’t work. Some of the furniture was old, with the problems had 2move to a different room which was a down grade. I went from double queen beds to a single king bed. The toilet in the room would flush sometimes, & sometimes it wouldn’t would flush. The refrigerator was set on the coldest temperature, yet nothing I put inside got cold. The ice machine on my floor didn’t work, had to go to the floor above to get ice, which was a total inconvenience when the elevators are ridiculously slow. The rooms quality overall was not the best. I’m very disappointed in the quality of the Marriot, these hotels used to great but I have completely fell off. Sad because when you walk into the lobby of the hotel, it looks great, smells great, a very well kept lobby, very attractive appearance, so you think that your room is going to be just as great and definitely wasn’t.

Family_with_children

10/10

Exceptional

22 Feb 2026

Brittany

Gorgeous hotel with clean rooms

Partner

10/10

Exceptional

21 Feb 2026

Dreama

Yes the room was perfect

Family

8/10

Excellent

21 Feb 2026

Melanie

The staff was friendly and we enjoyed the concierge services.

Family

8/10

Excellent

17 Feb 2026

Aquicha

The room was nice. The bed was comfortable. Staff was nice The only thing I did not like was the shower was really cold. The water did not get hot at all. It was mostly just lukewarm after a few minutes The water turned cold so we had to take lukewarm/cold showers the whole weekend.

8/10

Excellent

16 Feb 2026

Hamiel

Cleanliness and lobby ambience.

Leisure Partner

10/10

Exceptional

15 Feb 2026

LaModrez

Yes and yes

Partner

8/10

Excellent

07 Feb 2026

Leatine

Clean room, helpful staff and reasonably priced.

10/10

Exceptional

18 Jan 2026

Michael

Yes

Leisure Friends

10/10

Exceptional

15 Jan 2026

lina

Excellent customer service

8/10

Excellent

07 Jan 2026

Sonja

Shower

10/10

Exceptional

04 Jan 2026

Katrena

Hotel was clean, updated and quiet. Staff was very kind.

Leisure

6/10

Pleasant

28 Dec 2025

Barbara S.

Room was worn. Dusty, and has a bad coffee maker

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Tarsha

Courteous staff! The food is amazing, as if someone’s granny or papa is cooking in the back!

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Marlene

Loved that it was walking distance to the mall.

Leisure Family

6/10

Pleasant

30 Nov 2025

Kyle

The room was great. The staff that served breakfast seemed to ignore my wife and i. They gad a large partyy and so we didnt get our beverages for a whike

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Josanne

Check in done by a guy who mumbled. No idea what he said even after asking him to repeat. Room seemed like an afterthought. Places where lights? had been just had plastic circles on the walls. No overhead lights. Could not leave curtains open as there was some sort of ramp literally at our window. More like a Motel 6 than Marriott.

Leisure Family

10/10

Exceptional

29 Nov 2025

Jeffrey

everything from check-in to check-out was outstanding. Staff were very helpful.

Leisure Family

10/10

Exceptional

29 Nov 2025

Dorie

The service at Braise was great. Breakfast started off poor but by the last day it was terrific. The bar staff was accommodating on a Thanksgiving night when the Ballroom meal was sold out.
The reservations at the front desk was
“Top Notch “ All in all the mall across the street was convenient on Black Friday. The fire place in the lobby was cozy with the Christmas tree. Love our stay. Would do it again. Thank you staff!!!

Leisure Family

10/10

Exceptional

29 Nov 2025

Nicholas

Room was clean and the staff were absolutely wonderful!! The only minor thing was that the top sheet was not all the way secure on the bed.

6/10

Pleasant

28 Nov 2025

Sherif

It’s okay but not open buffet for breakfast

Leisure Family

8/10

Excellent

21 Nov 2025

Rebecca

Nice hotel. Great amenities!

Business Self

10/10

Exceptional

16 Nov 2025

Patty

Really friendly staff & our concierge room was wonderful, quiet. We stayed the weekend there was a Marine Corps Ball & what looked to be multiple youth soccer teams in Raleigh for a tournament, it was a busy weekend, but not out of control.

Check in staff were fantastic, the concierge lounge is closed on the weekends, when we checked in, we were given passes for breakfast in the restaurant on site. Nice touch. Will stay again when we are back in town in a few weeks!

Leisure Partner

4/10

Poor

16 Nov 2025

Natalie

No conditioner in bathroom, extremely loud. There was a party going on and screaming until 11:30pm

Friends_and_family Family