Name: Extended Stay America - Raleigh - North Raleigh
Address: 911 Wake Towne Dr, Raleigh, 27609, US

4/10

Poor

20 Jul 2026

Courtney

Poor excuse for an extended stay. The first night I woke up with my back aching because the bed was lopsided and leaning. I was allowed to switch rooms the next morning but it would have been nice to receive some sort of compensation, like a discount, for the inconvenience and broken bed. The hotel is NOT clean. The chairs and tables had residue & hair on them. It stinks like animals and body odor in nearly every area. The dishes that I ordered for my room were dirty. The doors you have to hold open yourself when trying to bring all your stuff inside. How frustrating is that! Most hotels have automatic doors but this one doesn't. And the staff doesn't offer to open or hold the door open when you're trying to bring in your cart and heavy bags. The staff is NEVER at the front desk. Every time I called needing something, there was no answer. Had to go downstairs and stand there waiting and tapping the countertops hoping someone would come back to assist. The breakfast is also extremely poor and should be called a \"snack\". It's unhealthy and just processed packaged items that you eat heat in the microwave. Coffee was also unavailable because I make my own and they were out of coffee pots for the rooms. I'm grateful for a place to stay but very disappointed in how any property owner would allow there businesses to be ran like this.

Self

10/10

Exceptional

19 Jul 2026

Kynata

Staff was nice room was clean no issues you get what you pay for

Business

8/10

Excellent

11 Jul 2026

Janice

The initial room smelled not so happy so I asked to switch rooms. Very happy with the deluxe.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Juan

The property was very poorly maintained and did not appear to be clean. There was a strong unpleasant odor throughout the property. I found a used razor in the shower that had clearly been left by a previous guest. The bed did not appear to be clean either. Overall, my experience was very disappointing, and unfortunately, I would not recommend this property.

Self

2/10

Poor

30 May 2026

Roger

This place is misrepresented in the pictures and in the descriptions. The facility was rundown, and the room was beyond filthy and nearly unacceptable.

Self

2/10

Poor

10 May 2026

Michelle

Cockroach’s in room

4/10

Poor

09 May 2026

Fernando

The bed had hairs all over and the room was dirty

6/10

Pleasant

05 May 2026

LINDY

There was not a good selections for the grab and go breakfast. The room was ok. For something booked at the last minute. The appliance they had should be replaced I would not recommend using them.

Friends_and_family Family

2/10

Poor

01 May 2026

norma

They had no breakfast, the room was dirty and paint was peeling off, the restroom needed maintenance and the room was infested with cockroaches. We had a kitchen there was no way we could cook there.

Friends_and_family Friends

2/10

Poor

22 Apr 2026

Hannah

Not good.

Friends

2/10

Poor

19 Apr 2026

Rick

The rooms are in terrible condition. The pullout sofa mattress had mold and body fluid stains all over. The room was a non-smoking room however it was clearly smoked in as there was cigarette burns all over the furniture, counters and ledges. Stay away……. This place is awful. We will NEVER stay at with this brand ever again.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Crystal

The staff were very nice and assisted with any questions that i had. The rooms were huge! I had a sigle king bed and a double full size. Total of 2 rooms. I don't think I've ever seen rooms that big. Especially that came with a kitchen. That being said, the whole building just seemed tired. The rooms were clean. Beds were comfortable. Couches were ok. Everything was just warn and tired. Bigest point I want to make, THERE WAS NOTHING TO COOK WITH! Not a single pot, pan, spoon, fork, nothing. Not even a coffee maker. There was a microwave, stove, fridge, even a dishwasher. But absolutely nothing else. In either room. That was unexpected and left us scrambling after making the trip there. Thankfully there is a Ross and Trader Joes across the street.

Overall it was not a terrible experience. I was just really expecting more for the price that was paid.

Family_with_children

6/10

Pleasant

04 Apr 2026

Gerardo

Very old furniture. Room was not clean.

10/10

Exceptional

26 Mar 2026

Valerie

Clean rooms, friendly staff

10/10

Exceptional

23 Mar 2026

Sandra

Rooms, clean and had shampoo and body wash for you to use. Front desk staff was helpful and friendly.

Family

4/10

Poor

04 Mar 2026

Raquel

The room was clean, but when we walked into the room, it smelled like mold. There is a kitchen in the room, but there's no utensils to use to eat with, and no cleaning supplies if we needed to wash dishes either. The towels were clean, but you would have to bring your own shampoo, conditioner, and body wash. There's no coffee machine in the room. The stove and microwave were also extremely corroded.

Partner

2/10

Poor

01 Mar 2026

Scotty

I booked a 2 bed bedroom and did get it fights or parties going on at 2am

Friends_and_family Family

4/10

Poor

19 Jan 2026

Deltonia

The room was clean.
The facility was awful. The property had two locations one looked like what was advertised. The second looked and felt like a crackhouse. People who were hanging around...an herbal substance filled the air. My elderly mother felt unsafe as did I. It was deplorable. I will never use this franchise again bc the model does not promote safety for short term travelers.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Carole

Staff was very courteous and helpful. Everything seemed clean and neat. Laundry room was clean and easy to use. Breakfast items were good. A $100 safety/security deposit was required but it was explained well. I would stay here again when I return to Raleigh.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Aireal

Clean room the air conditioner was a little annoying because it didn’t turn off but other than that I enjoyed my day. The refrigerator was extra difficult cause I didn’t know how to work it. They should really have a basic refrigerator.

Self

10/10

Exceptional

16 Dec 2025

Jacqueline

Loved tge roomness

4/10

Poor

13 Dec 2025

Larry

The rooms were dirty the place smelled like stale cigarettes, including the rooms. The furniture in the room was dated falling apart decaying there was rust on the refrigerator. leaking faucets. Stains on the walls.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Sarah

They advertised for breakfast and didn’t have it.

Friends_and_family Friends

2/10

Poor

12 Nov 2025

Ngunkeng

Pull out bed was stained, old and ripped. My kids had to sleep st mybsiaters house.
Checked out next day and was told non refundable stay.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Nicole

The room was clean, but some of the furniture needs to be replaced. It needs to be updated. The whole building smelled like cigarette smoke.
Which I am highly allergic to. The other guest were very loud and their children were running around most of the night. The neighborhood is really nice.

Business Self

4/10

Poor

20 Oct 2025

Daniel

Run down place

Business

6/10

Pleasant

15 Oct 2025

Jeremy

Overall kind of shabby, dirty carpet, broken furniture. The towels and sheets were very clean.

Business

6/10

Pleasant

22 Sep 2025

Khoa

Staff were friendly and had excellent customer service. Property smelled throughout the hallways and rooms. Customer f u can bare the odor then the room itself is nice and spacious.

Leisure Family

8/10

Excellent

14 Sep 2025

Anthony

The room was semi clean. The floor had dust

4/10

Poor

14 Sep 2025

Cheryl

Do better

The microwave was dirty. The sheets didn’t look clean. The hotel is supposed to be smoke free but the whole building smell like cigarettes. And they allow dogs here so it made the hallways stink as well. I won’t stay here again.

Friends_and_family Friends

2/10

Poor

06 Sep 2025

Dr. Kelli

Just stay at the other one

2/10

Poor

10 Aug 2025

Jeffrey

The facility does not have an ice maker. That is crazy. The breakfast options are horrible. The hundred dollars deposit refundable in seven business days is Insane.

Business_and_leisure

4/10

Poor

20 Jul 2025

Rogelio

The bathroom was very old. Also the floor and the hotel room reeked badly of cigarette smoke, in a supposedly non smoking room.
Also, we found a roach in our room.

Leisure Family

4/10

Poor

16 Jul 2025

Hannah

Cheap, and it shows

I picked this hotel because it was cheap and I was only in town for two days, and boy did the quality of the cheapness show. Made me put down a $100 'damage deposit' that I may or may not see refunded within 3-5 days. Didn't accept cash, you could only use cards attached to a bank. Paint chunks missing in walls, damaged and worn kitchenette, damage in bathroom before I even checked in. AC unit didn't work correctly. Front staff is rude and wouldn't give me an extra pillow when I asked for my fiance. The icing on the cake is that staff managed to lock themselves out when I went to go check out. So I ended up handing the staff my cards outside of the hotel and left. Lesson learned: you get what you pay. Next time I'll splurge for something a little more.

Partner

2/10

Poor

10 Jul 2025

Nikita

Terrible

Friends_and_family Family

2/10

Poor

07 Jul 2025

Lakshmi

bad maintenance

Leisure Family_with_children

2/10

Poor

28 Jun 2025

kai

Room is not that clean and very old.
Bathroom handle is broken.
Everything is very old..

10/10

Exceptional

08 Jun 2025

Nona

At check-in, Jada was amazing.
The room was great all together.
Not really a breakfast, just continental.
The only issue was the toilet kept running if the handle was not shaken after use.

Leisure Friends

6/10

Pleasant

01 Jun 2025

Mike

Good little place for a stay. To be dog friendly they have no grass for a dog to potty. Not a bad place.

Leisure Pet

2/10

Poor

31 May 2025

Saddie

It was a disgrace. The room was nasty not clean at all so we choose not to stay the night so we left 30 minutes after check in.

Leisure Family

10/10

Exceptional

28 May 2025

Patrick

I liked there,the location,the friendly staff and the comfort!

Partner

10/10

Exceptional

18 Apr 2025

Horst

Love it

Exceptional

Self

10/10

Exceptional

16 Apr 2025

Horst

Wonderful

Amazing

Self

10/10

Exceptional

14 Apr 2025

Aman

Great experience.

Leisure Partner

2/10

Poor

06 Apr 2025

Adam

Smelly and Time for a renovation. Also crazy expensive for the condition of the hotel. I left without staying the night.

4/10

Poor

25 Mar 2025

Verified traveler

Not great

One of the reasons I picked this place was their \"complimentary breakfast\", with a family of 5, this helps a lot.
But the breakfast was porridge, requiring hot water, and completely not feasible when we were driving. There was no dining area.
We used the pullout bed, and when we opened it, it was full of crumbs and candy wrappers. To their credit, someone came immediately and cleaned it, but it was gross and offputting.
I would not return nor recommend this.

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Gabriella

Over all good. Only thing I didn’t like was how hard the bed was and how unsupportive the pillows were. Wished for a little more cushion.

Leisure Friends

10/10

Exceptional

23 Mar 2025

Norman

The check in was great they upgraded our room at no extra change.was a little disappointed with breakfast.
Check out was another story,had to find someone to check us out,than they gave us a hard time when we asked for a receipt.

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Wayne

More like a good motel not so much a hotel.

Leisure Self

8/10

Excellent

13 Feb 2025

Eric

Not bad overall.

Water pressure was terrible and there weren't any pots or pans in the room. We didn't have a blanket but the staff up front got us one as soon as we notified them. I've been to many hotels over the years. This one is not bad over all and the staff is amazing. A great staff can make up for most shortfalls. The area many great places to dine close by. Costco, Trader Joe's and Wegman's are within a few blocks.

Business

2/10

Poor

27 Dec 2024

Billy

Cigarette ashes in bathroom on counter, floor and toilet upon arrival, very smoked up room, toilet unclean, noisy, carpet dirty in hallways, deadbolt broken

Leisure Friends

6/10

Pleasant

12 Dec 2024

Becky

Service was great, hotel needs a lot of repairs or updates. They are in the middle of a switch over. To make things better

Friends_and_family Family

6/10

Pleasant

07 Dec 2024

Kristian

Not anything like the pictures. Dirty walls and stained couch. Bad odor in the room and hallway.

Business Family

6/10

Pleasant

05 Dec 2024

evelyn

Location.

Leisure

10/10

Exceptional

28 Nov 2024

Vincent

Great hotel

6/10

Pleasant

13 Nov 2024

Mohamad

Good value for money

6/10

Pleasant

09 Nov 2024

Njaila

The property looked nothing like the photos online.

Leisure Family

10/10

Exceptional

09 Nov 2024

Saadiya

Good

2/10

Poor

27 Oct 2024

Marc

Place is trash. Service is trash.

Business_and_leisure Partner

2/10

Poor

21 Oct 2024

Shanna

Horrible Horrible Horrible

The hotel never called me to tell me they gave my reservation away stated they were a first come first serve hotel. No voice mail no email no text. I booked this reservation two weeks in advance. To say the least this has never happened before. My family had to find another place to stay.

Friends_and_family Family

2/10

Poor

21 Oct 2024

Pamela

This was by far the dirtiest, most unsafe place I've ever been. We canceled our stay and went elsewhere after getting to our room and seeing how nasty it was.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Oct 2024

Kristy

It was ok

Business Family

10/10

Exceptional

16 Oct 2024

Bull City

It was quiet

4/10

Poor

06 Oct 2024

Don

Don’t stay there. The Comfort Inn or Courtyard by Marriott are next door and much nicer. Yes a bit pricier but well worth it.

Leisure Self

2/10

Poor

29 Sep 2024

Lovely

Broken furniture, dirty room, horrible customer service, smelled horrible.

2/10

Poor

20 Sep 2024

Rick

The room was awful, smelly, stains on all the chairs. They made me give them a $200 deposit. This hotel is a dump

Partner

2/10

Poor

31 Aug 2024

Mackenzie

https://share.newsbreak.com/8g2itwrv?s=i16

Had to move hotels after one night because of other guests harassing me and following me to my car. They refuse to give me a refund.

Safe yourself the grief and spend a couple extra bucks a night for somewhere else.

Pet

2/10

Poor

31 Aug 2024

Anthony

The most horrible hotel. They was rude upon arrival, then tried to say I was rude in the beginning, they took our money and never gave us our room. Had to find another place to stay

2/10

Poor

25 Aug 2024

Verified traveler

Place smells like people bring there pets . Old and beat up needs a major overhaul !! Will never stay here Joe recommend . Looks nothing like the pictures at all when you open the door . We had to leave !!

Friends_and_family Family

8/10

Excellent

21 Aug 2024

Tarek Mahmoud Mohamed

Value for money.
Friendly and helpful staff.
All needed amenities were provided in good condition.

Family_with_children

2/10

Poor

14 Aug 2024

Yong Jun

As soon as I entered the room, I was hit by a strong, unpleasant odor from the hallway and inside the room, which made me feel nauseous. The bed was filthy, with the pillow stained by sweat and grime. The carpet was sticky. The toilet wouldn't flush. Even with the radio clock turned off, it emitted a high-pitched buzzing sound. From the neighboring room and outside the window, I could hear loud music, people talking, and car noises until 4 a.m.

Leisure Family_with_children

2/10

Poor

01 Aug 2024

Hamal

“Nightmare Stay: Avoid This Hotel at All Costs”

I am ultimately disappointed and dissatisfied with my stay at this Extended Stay Hotel location. While the receptionists were helpful during the check-in process, that’s where my satisfaction ended. The room was unbearably hot when we entered, and it did not feel or look clean at all.

When I say I will never stay at this hotel again, I mean it. If I hadn't arrived at 1 am, I would have gladly taken a financial loss and gone somewhere else. I can’t believe I drove over 10hours to stay in this!

I appreciate the helpfulness of the receptionists, but it left a bad taste in my mouth when they informed me of a $200 incidental fee. That is simply ridiculous. I've stayed at the Ritz Hotel and never had to pay such a high incidental fee.

But it gets worse. I walked into room 316 and felt like I had entered a dungeon. It was dark and dank. The kitchen floor was sticky with something red, the bathroom had mildew, and the furniture and cabinets were in a state of disrepair. The bed had hair on it, and the sheets had black stains. My kids were even scared to lay down. The picture they took to place on line must have been taken when the hotel first opened or taken form another website.

I wish I could get all my money back, but I know that’s unlikely. However, you can rest assured that I will never stay at this Extended Stay Hotel again!

Friends_and_family Family

2/10

Poor

25 Jul 2024

Verified traveler

Disgusting and loud and uncomfortable

We were on our way to GA and booked this hotel to hopefully get a clean and quiet place to stay to rest. we arrived late in the evening for check in and within in an hour I was requesting for a new room after noticing the sheets were not changed. Sofa bed Mattress was disgusting as pictured. Unit above us made so much noise all night up until 3am in the morning.

Friends_and_family Family

2/10

Poor

25 Jul 2024

Alexis

Disgusting and loud and uncomfortable

We were on our way to GA and booked this hotel to hopefully get a clean and quiet place to stay to rest. we arrived late in the evening for check in and within in an hour I was requesting for a new room after noticing the sheets were not changed. Sofa bed Mattress was disgusting as pictured. Unit above us made so much noise all night up until 3am in the morning.

Friends_and_family Family

2/10

Poor

04 Jul 2024

Fode

Disrespectful receptionist

The receptionist was rude, uncouth and unwelcoming

Business

2/10

Poor

16 Jun 2024

Maria Andreina

Moldy smells all throughout stay away!

The check in itself was easy and fast. I can't even begin to describe the smell in this hotel. The hallway almost made us throw up and the room smells was so disgusting we left immediately.
It \"looked\" clean so the smell must be coming from the carpet or walls. It is very old almost falling apart. Do yourself a favor, pay $10 more and stay in the hotel nextdoor

Friends_and_family Family

2/10

Poor

15 Jun 2024

Richard

The services were very poor and hotel is not clean building needs to be renovated and did not received my receipt for my security deposit $200.00 did not received any emails receipt. The information’s on their website is misleading, very very misleading. Management needs to shut this place down renovations. Very very bad odor in the corridors.

10/10

Exceptional

06 May 2024

Jason

.

Leisure Self

2/10

Poor

15 Apr 2024

Raquael

Worse place I ever visited

8/10

Excellent

08 Apr 2024

Deon-Dre

It was a pretty standard stay, nothing exceptional but also nothing that would prove to be an issue. The staff were all friendly and welcoming!

Friends_and_family Friends

6/10

Pleasant

31 Mar 2024

Gregory

Just a place to lay

Fair condition. Currently requiring a $200 deposit due to wear and tear of facility and furniture. 3.5/8

Friends_and_family Family

2/10

Poor

24 Mar 2024

heather

Rude customer service
Not a good experience at all
Tried to charge a $100 fee that was not in writing

Business

2/10

Poor

21 Mar 2024

Emily

Need better help

I didnt actually get to stay at this hotel. Customer service was atrocious. I waited iver 20 minutes to check in, told the receptionisy that, they immediately got an attitude, rolled their eyes, said they couldnt find my reservation then denied me a room. I asked to speak to the office manager and the person claimed to be the office manager. I am an office manager and I would NEVER treat my customerrs i. The way I was treated.

2/10

Poor

07 Mar 2024

Beverley

There was nothing unique about the property. The inside of the building was so stinky that it was unbarbly. I requested a non-smoking room, and the room I was given was not. I had to spray perfume all over the room. The bed felt like plastic, and it was dirty. The bathroom sink has all sorts of stains over it. The elevators were dirty and stinky. I spent one night and checked out. My clothes were so smelly I had to air them out at the next hotel I stayed. I completely hate that hotel. It was not what it looked like on the website. They should close it down and thoroughly clean it. Completely wasted my money.

Leisure Self

4/10

Poor

26 Feb 2024

Andrea

Here's my review

The stay itself was fine. The service could have been way better. The hotel is old. Old furniture, loose ceiling paint and cracks in just about everything. Also, a $200 security deposit was not mentioned on the website, but taken at check in. When I checked out, the rude host told me that they had to check my room for damages before I was credited back my $200. As old as that hotel is, there is very little damage that anyone could do. The bed was comfortable and it smelled nice inside the room. There was smoking in the building even though its a non smoking building. They need to close this one and remodel as there is another one literally, right behind this one.

Business

10/10

Exceptional

23 Feb 2024

Michael

The outside of buildibg much better than inside .

Business_and_leisure Partner

2/10

Poor

19 Nov 2023

Trevelyn

This establishments only saving grace is the extremely nice and accommodating front desk staff. It looked as though it hasn’t been cleaned in a while and there was a roach in the room. There was hair in the bathtub and the toilet.

Leisure Family_with_children

2/10

Poor

07 Nov 2023

Valerie

The whole hotel smelled extremely bad from smoking that it gave me and our group a headache. And the staff was rude.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2023

M

Cheney was very friendly and professional. The hotel wasn’t perfect but the bathroom actually smelled clean.

Leisure Family

2/10

Poor

18 Sep 2023

Tom

Avoid this place like the plague

Avoid this hotel if possible. The room was absolutely disgusting. Food on the counters, sand all in the floors, everything was sticky, mold in the bathroom and floor was curling up by the tub. There were groups of people hanging out in the parking lot all day and night drinking and smoking something that did not smell like tobacco or weed, if you get what I’m saying. We wound up leaving and not even staying the night. The guy at the front desk was really nice though.

Oh, they also charge you a $100 deposit at check in, which when I booked through hotels.com was not mentioned anywhere.

Friends_and_family Family

10/10

Exceptional

10 Jul 2023

Zach

Julio was very helpful with Expedia complications, and the room was as perfect as expected :)

Business Family

2/10

Poor

26 May 2023

Camilla

Bypass this place

The staff is unfriendly and unhelpful- there are no business services - no print or fax services.
Dog pee was in the hallway, and the family over my room stomped so hard I thought they were going to fall through the ceiling
The sinks are stained, the rooms smell, the shelves inside the refrigerator were torn and no sides on the doors. The carpeted floor had some glazy white stains on them and bugs were in the room.

Then this facility charged my credit card without my authorization. The management is very shady.
There are better places to stay in NC. Stay away from here

Friends_and_family Family

4/10

Poor

26 Mar 2023

Caren

Staff was clearly not thrilled to be working there or to have to attend to guests.
Toilet in my room wasn’t working and when I went to lobby to report it, I didn’t see a staff member and saw another guest waiting, so I left it.
Overall not a great atmosphere when you walk in. But I guess you get what you pay for. I will not be staying at an Extended Stay hotel again, I’d rather pay $20-30 extra for better service and a better experience.

Leisure Self

2/10

Poor

24 Mar 2023

Margy

They gave our room away and we had to find another hotel at 10:00 at night. Unacceptable.

Leisure Partner

4/10

Poor

23 Dec 2022

Richard

No coffee pot in the room. Syringe in the parking lot. The hallway smelled so bad my truck brought the stench home .

Business Self

6/10

Pleasant

21 Jun 2022

Olivia

It smelled like cigarettes so bad and we couldn’t figure out how to crack the window. We were put in a handicap friendly room but when you stepped into the shower the floor felt like it was about to fall through (Room 112). Our staff was friendly and efficient for check-in and in passing

Leisure Partner

2/10

Poor

08 Mar 2022

Wendell

Fu@&ing Unhappy

It was horrible, hotel was over booked and they didn’t have a room for me! Tried going to another location and they also didn’t have a room so I spent the next hour trying to find a last minute hotel to accommodate my family! Very unhappy never staying at an Extended Stay Suites every again!!!

Friends_and_family Family

6/10

Pleasant

27 Nov 2021

Tanya

The room was ok. The bed wss a little small, but manageable. When my daughter and I walked into the room the window was cracked open and we tried to close it but the top would slide close and the bottom would not and vise versa. So we left it alone. The toilet leaked around the base everytime you flush it. And they really need to do something about their parking lots, add more on or something. We were out late and came back and literally there were no parking spaces. I rode around the building 3 times before I finally decided to squeeze my SUV in between a work truck and another vehicle. They have cars taking up spots their with no tags, it's ridiculous. And people hanging outside just staring at you. I didn't feel comfortable where I had to park on the other side of the building.

Leisure Family

2/10

Poor

23 Nov 2021

Erwin

The reservation was prepaid 10/26. Upon arrival 11/18, hotel told me that they had sold my room. Had no rooms available. Hotel clerk told it was Corporate's fault the hotel was overbooked. Made no effort to find me another room somewhere else.

Business_and_leisure Family

2/10

Poor

04 Aug 2021

Kokelia

Bums in parking lot room not thoroughly cleaned staff inattentive

Business Self