Name: Red Roof Inn Raleigh North-Crabtree Mall
Address: 3921 Arrow Dr, Raleigh, 27612, US

8/10

Excellent

18 Jul 2026

Diana

Clean room, met needs for an overnight stay

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Tiffany

Generally clean but definitely needed more care and attention. The AC was missing buttons and the face was falling off, the sheets were stained, and it smelled like it used to be a smoking room that they DOUSED in cleaner to make it not smell like that anymore. Fine for a night, but not great.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

MARVIN

You get what you pay for and I did not get less than I expected. Therefore I was not disappointed. My room was kept clean for the time I was there. My car was directly parked outside my window in full view. I would definitely stay there again unless I wanted a higher class of stay.

10/10

Exceptional

14 Jul 2026

Crystall

Good

10/10

Exceptional

08 Jul 2026

Edgardo

Great stay. Needed a last minute place for a couple of days and cant complain. Staff was helpful, place was clean. For the price I payed I expected the typical cigarette smelling, semi dirty place; this was not. It was as nice and clean as advertised. Will recommend to anybody looking for a quiet place to just relax for a few days.

Partner

4/10

Poor

07 Jul 2026

Sharon

The staff was very accommodating but the hotel needs a whole makeover. It gave a feeling of a hour to hour business to say it nicely. Definitely not my cup of tea. A rodent was also found in the room.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Brett

Very nice Hotel and the staff were friendly and helpful. Be very careful when turning into the property. You need to be in the far right turn only lane and turn before the ramp to the expressway. Very dangerous if you don't know the turn is there before the expressway on ramp. Not the Hotel's fault, but should be noted for those not familiar with the area.

Self

8/10

Excellent

28 Jun 2026

Maikel

Very smelly hotel. Either cigarrettes or very strong chemicals are used in the rooms

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Alecia

We stayed there for 7 days which I got a 2 day extension and everything went smoothly. Staff was friendly the room was beautiful shower and tub was great. Coffee water and tea bar was well maintained and available around the clock

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

sherri

Toliet was dropping or running all night, just an older hotel but not in a bad area ....

Partner

6/10

Pleasant

21 Jun 2026

amanda

Just fine for a one night stop over
First room smelled like smoke
Second was fine but beds were super uncomfortable
The tv is wonky
But just fine to sleep then get back on road

Friends_and_family Family

4/10

Poor

20 Jun 2026

Anthony

Weird parking situation. Looked rough.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Holly

Safe area, convenient location & reasonably priced. Served its purpose - would stay there again.

Partner

8/10

Excellent

13 Jun 2026

Tommy

Not a bad place but could have a better parking setup for the volume of people staying there than available spots plus needs more detail oriented people cleaning the parking lot and surrounding areas better than I noticed. Lots of litter than usual unfortunately

2/10

Poor

11 Jun 2026

Hannah

Although the room was clean, we could only have 2 towels a piece and the towels were absolutely as thin as paper, so how were we only supposed to use 2 of them? The A/C worked fine, but there was a distinct smell in the unit and the carpet outside and on the stairs was probably from the 70s.

Partner

8/10

Excellent

10 Jun 2026

Larry

The staff was very friendly. The room was very clean. The air conditioner was a bit too cold for me microwave and refrigerator all worked very well.

Self

8/10

Excellent

06 Jun 2026

NIGUEL

Excellent 👍 and very helpful staff. Endless Coffee is good and you can wash and dry your clothes. Near everything , safe property. Late night guesses like me.😁

Self

10/10

Exceptional

05 Jun 2026

Diane

The Red Roof Inn Raleigh/Crabtree Valley Mall is wonderful. I am a repeat customer. It is conveniently located to the mall, the Beltline and Lenovo Center. The staff is friendly and polite. All areas of the hotel are kept clean and maintained well. The beds are comfortable and it is quiet at night.
Thank you for a wonderful home away from home.

6/10

Pleasant

03 Jun 2026

Jennifer

I asked for additional towels on the second day as adequate amount of towels was not provided. Staff told me that I had to return the used towel prior to me getting new towels. I was given a trash bag and told to go back to my room and get all of the used towels. There was no room service. When I woke up at 3 AM I was greeted with a huge water bug looking to be a roach. Very weird smell in the hotel. No amenities were provided. I feel as the pictures of the hotel and description was very misleading.

Family_with_children

8/10

Excellent

31 May 2026

Joseph

Average room, good price

Partner

2/10

Poor

29 May 2026

Nicole

Upon walking in the hotel lobby smells like smoke. In our hallway someone was smoking pot. The floor in our room was incredibly sticky. The hotel needs work. It got the landlord special slapping paint on it. Needs legitimately cleaned not just picked up between guests. I don't recommend this hotel and won't be going back.

Family_with_children

8/10

Excellent

28 May 2026

Heather

This was a hotel for us to crash in during a road trip. We didn’t book it for a stay or looking for any amenities. That being said, it was ok. The room smelled like it had been recently cleaned and it was in good condition. The bathroom fan was attached to the light switch, so they were both on and the fan was very loud. Air conditioner was ok, not great. But for the price, it was good. We had a place to sleep before getting back on the road.

Partner

2/10

Poor

24 May 2026

Jake

The price for one night was fine, but everything else wasnt. I walked in and it smelt odd. My tv remote or the tv itself didnt work. I also didnt have my shower working either. When getting in bed, the stand made a loud bang. I will not be back. I hate writing reviews like this, but have to for this one.

10/10

Exceptional

17 May 2026

George

Room was clean and sufficiently large. Heating and air conditioning worked fine. Staff was helpful. Parking was convenient. TV was good. Plenty of hot water for shower and shaving. I had to wrestle with the device that changed the water from bath to shower, but I got it. I plan to stay here again next weekend.

Self

10/10

Exceptional

16 May 2026

Lewis

Everything was fine during our 3night stay. I would highly recommend to others.

Family

10/10

Exceptional

11 May 2026

Daniel

This is my first experience with a red roof that didn't feel like a red roof, they have neat clean rooms and it's in a decent area with affordable prices. Would stay again

Self

2/10

Poor

10 May 2026

Michael

I’ve never stayed in a RRI before and will never again. Was way overcharged due to high demand for graduations. Bare bones accommodations. Shower water pressure poor, everything to do with the bed was not much better than a cot, and the place smelled. Asked for two more pillows and was told that I could have one. Other hotels in the same vicinity and they looked nice and inviting. When I pulled up to the RRI I realized I was in the one hotel in the area that is in need of a major renovation. I would not recommend this place.

Family

10/10

Exceptional

10 May 2026

Millie

Great

Partner

6/10

Pleasant

09 May 2026

CHRISTOPHER

Was there a bed, was it moderately clean, both yes.

Partner

4/10

Poor

07 May 2026

Al

I was surprised by the great reviews. I was pleased with the cleanliness of the actual room. However, the initial impression when you walk in the lobby is that you want to turn right back around a book a different hotel. It’s smells terrible. I think it’s a mix of smoke and must. But there are signs all over stating no smoking. The stairwell and hallways also carried a strong smell. Luckily my room was tolerable. I had an end room facing a back parking lot with concrete stairs that may not even be owned by the hotel. But there was someone seated on the landing halfway up for hours into the night right outside my window which made me uncomfortable. Later in the night another person was loitering there and I still don’t know why. Several times a woman came in and out of the lobby and sat in front of the hotel as well. It was all a bit too sketchy for me. My gut says it wasn’t just people awaiting rides. It also rained during the night and the people on the stairway remained. Anyway, there are nicer looking hotels just across the street so maybe that’s another option for next time. I just got bad vibes all around from this particular stay. I wanted to walk to dinner but decided against it due to feeling a bit uneasy. The front desk staff were helpful but I had a difficult time understanding them and they were constantly on the phone, didn’t even hang up to check me in. I didn’t feel it was worth it to ask them about the loitering. Hot water was lukewarm.

Self

8/10

Excellent

04 May 2026

Lasonya

I recently stayed in Raleigh for a weekend getaway and had a smooth, convenient experience overall. The location was perfect—close to shopping, restaurants, and major highways, which made getting around super easy.

The check-in process was quick and hassle-free, and the staff was friendly and accommodating. My room was clean, comfortable, and had all the essentials I needed for a short stay. While the property may not be luxury, it definitely provided great value for the price.

If you’re looking for an affordable, no-stress place to stay with easy access to everything in the area, this is a solid option. I’d recommend it for quick trips, solo stays, or even business travel.

Travel Tip: Book early and compare nearby properties—you can often find better deals or upgraded amenities for just a small price difference. Also, check for bundle options (hotel + car) to save even more.

Business Self

10/10

Exceptional

01 May 2026

Millie

AC adequate. Due to the popularity of this hotel, parking at night can sometimes mean you have to park on the street which is ok.

Partner

2/10

Poor

30 Apr 2026

Mark

Dogs barking all night, strong smell of wee.

8/10

Excellent

28 Apr 2026

Corey

Solid low budget option. Easy ride to downtown. Around the corner from theall..

2/10

Poor

27 Apr 2026

Paula

The room was clean. TV remote did not work. Man a desk was nice but he couldn't get it either. Stairs not elevator. It look like outside like a place to buy drugs. Inside and out was very sketchy. If t had not been 12 at night when we got there we would of left for somewhere else

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Brittany

Clean room, smelled nice, little outdated but what do you expect with a no frills hotel. Staff was friendly

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Rochelle

No hot hot water,water pressure was very low, and tv didn't work

6/10

Pleasant

19 Apr 2026

Joan

While it wasn't top of the line the property was reasonably clean, the staff was pleasant, and the property was maintained. We didnt feel unsafe and the location is close to Crabtree Mall. As well as other businesses that one might want to visit. Id gladly stay here again.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Keyondra

The property had too much activity. Also the swat team was outside of the hotel.

Partner

4/10

Poor

14 Apr 2026

Judith

It was an unfortunate choice. I wasn't looking for frills but I did expect housekeeping to put in an appearance at least once in a three night stay, I would have expected two sets of towels when 2 people were booked to stay(had to ask for a second set) And to find coffee or tea to brew in the coffee maker. The check in clerk was lovely and helped us up the stairs ( no elevator) with our suitcase but I am hard pressed to find any other positives in our stay. I do have to say it was annoying to continually smell pot being smoked in a hotel with 100% smoke-free advertised on the front desk.

Partner

8/10

Excellent

14 Apr 2026

Brittany

Good location & clean rooms.

Self

10/10

Exceptional

13 Apr 2026

Benjamin .E

The hotel that I stayed was very nice and clean, and the people was there was nice to me

Partner

4/10

Poor

10 Apr 2026

Phylisha

Not ideal for handicap guests

6/10

Pleasant

30 Mar 2026

Sherrie

Room was clean, but no elevator and carpet on stairs and in general area needed cleaning, but all and all it was a good stay.

Pet

6/10

Pleasant

27 Mar 2026

Gayle

I would have preferred an elevator.

Self

2/10

Poor

21 Mar 2026

Brandi

Dirty loud no working room phone

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Laura

The place was okay. Clean but needs some TLC. Not enough parking.

8/10

Excellent

17 Mar 2026

KAYLAH

Our room was clean and tidy but smelled like cigarettes in the bathroom. Some of the people staying in the hotel were questionable. Great staff.

Partner

2/10

Poor

17 Mar 2026

Cory

I was staying there for a one night stay just to lay my head down. The original person that checked me in was very nice. I checked in an hour early. I walked in the room, took a phone call and left the hotel for 20 min to find another hotel. This place was old and smelled like old Mary Jane. My room had a faint smell of a morgue I was literally in my room for less than 10 minutes. I informed the front that I was checking out and asked for a refund. She told me to come back and speak to the manager in the morning which I did. He was a total jerk. He literally watched the cameras in front of me to see how long I was in the room. He refused to offer anything, even a partial refund and started stating hotel policy to me. DONT book this place if you value your mental health. I would never stay at another Red Roof and I’ll be contacting corporate if they even have one.

Self

6/10

Pleasant

12 Mar 2026

Nancy

Bare necessities. Room too cold.

Partner

4/10

Poor

09 Mar 2026

Elizabeth

Unfortunately, this was not a pleasant stay for us. Thankfully, we only stayed one night as we were in town for a volleyball tournament. But the smell of marijuana in the room was so strong, that our pajamas and any clothes that we wore while in the room wreaked of it even after we got home the next night. The front desk clerk was kind enough to look for any other open room for us, but with no luck. The head board of the bed was so stained that I didn’t want any part of my body to touch it. It just really was an uncomfortable stay because of the condition and smell of the room

Family_with_children

10/10

Exceptional

09 Mar 2026

Keith

All good with the AC

Self

10/10

Exceptional

09 Mar 2026

YOSEPH

Simple yet great hotel. Great location, 5 minutes walk from Crabtree Mall, restaurants and other shopping. Comfortable rooms, clean, and quiet. Friendly staff.

Family_with_children

6/10

Pleasant

07 Mar 2026

Tiffany

The biggest problem was the internet. It never stayed connected. It was very slow. If you are having to work, this is not the place for you.

The second thing was the bathroom. It took forever for the water to get hot. The towels were super scratchy. And the toilet paper was one ply.

8/10

Excellent

06 Mar 2026

Marty

A quick stay in Raleigh - staff were very helpful. Everything was OK. I didn't have high expectations, so was not disappointed.

Self

4/10

Poor

05 Mar 2026

Kayla

Room and staff were great. Although it was very loud always doors slamming and stomping around. and the hall always smelled of feces and marijuana.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Amy

Excellent room.

2/10

Poor

02 Mar 2026

Evangeline

Worse place ever

Partner

10/10

Exceptional

25 Feb 2026

Wanda

Staff clean room area

Family_with_children

10/10

Exceptional

23 Feb 2026

Lori

The staff are all really nice. Always greeting us.

Friends

6/10

Pleasant

21 Feb 2026

Kevin

the room was clean. No soap in the wall mounted containers in the shower. The shower stall had a long hair stuck to the wall. They don’t clean the room during the day if you’re staying more than one night. I had to ask for new towels and the clerk provided them for me but told me I had to bring the used towels to him first. The parking lot lines are barely wide enough to fit your car in.
Cheaper than the hotels nearby but you pay in other ways.
Seems like the hotel is run on a very tight budget - they spend as little as possible to operate the place.

Self

4/10

Poor

18 Feb 2026

Paul

The desk staff was friendly and helpful, but I felt like the housekeeping staff lacked an interest in the guests. My room was not cleaned or serviced during my 3 night stay. I observed the floor in the hallway being swept but not vacuumed and only once did I observe the floor being mopped. It was damp mopped using a hand towel or similar rag attached to the mop handle. I don't remember seeing a mop bucket. The bottom of my feet were black with dirt from the floor in my room. The guest laundry was being used by staff for sheets and rags. I had to wait a day to use the washer and dryer. I extended my stay in Raleigh but move to another hotel.

8/10

Excellent

18 Feb 2026

Jonathan

Staff was okay. Room was clean. Hallsways needs some upgrade. The pillows were horrible please get new bigger pillows.

6/10

Pleasant

16 Feb 2026

Yvonne

Room condition was good.Staff was courteous. However had to ask for bed to be charged after staying 2 days.

Partner

10/10

Exceptional

16 Feb 2026

Tasha

The room was very clean and the staff was nice and very helpful

Leisure Partner

2/10

Poor

16 Feb 2026

Chris

The staff is great except for the top person. Outside was dirty as well. Dont recommend at all

Self

6/10

Pleasant

15 Feb 2026

Marcus

Only one wash rag and no soap for bath.. also no elevator and tv remote didn’t work properly.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Rosario

The rooms and building smells. Carpets in hallways are really dirty. I did love the bed and bedding

Leisure Pet

2/10

Poor

09 Feb 2026

Mads

Bed spread was ripped, the tv didn’t even have cable, was told by staff they only change bedding every three days. Just overall gross

10/10

Exceptional

09 Feb 2026

Amy

Good.

8/10

Excellent

08 Feb 2026

Jimmy

Yes and yes

Business

8/10

Excellent

08 Feb 2026

J.H.

Yes rooms very clean. Staff very professional.

Business

2/10

Poor

07 Feb 2026

Antoinette

The most uncomfortable room ever. I know its budget travel and not the Ritz, but if you're going to have a hotel why not try to do it well, at least. Everything sub par. Little slivers of soap, horrible toilet paper, useless pillows, holes in the comforter, bed sunken in, cheap little wall blow dryer, tiny little t.v. Seriously, quit being so cheap and upgrade to some decent basics for your guests. No elevator either. Showed up and the front desk guy was out talking to the police. Not worth the price. There are tons of other budget friendly hotels in the area

Business Self

10/10

Exceptional

27 Jan 2026

Kelly

The best service in Raleigh nc

Partner

8/10

Excellent

23 Jan 2026

Connor

Clean room, friendly staff. Definitely older hotel, but amenities were good for the price.

Business Self

8/10

Excellent

22 Jan 2026

Tina

Staff! Hands down- Ms Kim made my stay uneventful and accomadating. She made me believe in customer service again.
We had a last minute mix-up with accomadations for a family funeral. We made the reservations online at 10pm. Called to confirm because we were coming in very late.
All of the inside rooms were occupied. But the next morning, Ms Kim made things happen. She made a \"situation of unfortunate events\"
into a stress free stay.

Leisure Family

10/10

Exceptional

17 Jan 2026

German

Room was very clean, so it the bathroom, I don't have any complains about it. Price are reasonable.

8/10

Excellent

16 Jan 2026

Roger

Parking was convenient and seemed safe

Business_and_leisure

10/10

Exceptional

08 Jan 2026

CT

Great.

Self

8/10

Excellent

05 Jan 2026

Joanne

The outside was littered the carpet in the hall old and dated, room was fine and clean.
Metal sides to the bottom of the bed were noisy getting in and out.
I was told you would be sending the receipt not red roof but have not gotten one yet.

8/10

Excellent

04 Jan 2026

Gine'a

I was pretty surprised at how clean and nice the property was. I will definitely stay here again. Front desk personnel was nice also

6/10

Pleasant

03 Jan 2026

Yvonne

Room was very comfortable. Howerver not giving clean towels when requested

Partner

10/10

Exceptional

01 Jan 2026

Trevor

Room was very clean, staff was incredibly friendly and they were welcoming

Leisure Friends

6/10

Pleasant

30 Dec 2025

Akiko

Staff was nice

10/10

Exceptional

22 Dec 2025

Paris

Stay for a short trip clean and quiet. Friendly staff. Highly recommended great price!

Partner

6/10

Pleasant

13 Dec 2025

Susan

Room was great. No breakfast available. I had to climb stairs to get to my room

8/10

Excellent

13 Dec 2025

Willis

Ok, but we did not receive any service in our room and stayed 5 nights

Leisure Partner

8/10

Excellent

12 Dec 2025

Joel

My only complaint. I believe I requested a wheelchair accessible room, or at least on on the 1st floor, when I booked the rooms, but when we arrived we were told there were NO rooms on the lobby level floor. I was able to navigate the stairs but it seems my \"request\" was ignored.

Leisure Family

8/10

Excellent

11 Dec 2025

Shatitka

Clean

Self

10/10

Exceptional

07 Dec 2025

Lavon

Great room

10/10

Exceptional

04 Dec 2025

Dallas

Awesome

4/10

Poor

02 Dec 2025

Adrienne

Check in was ok. The attendant was outside and came in when they saw I was at the FD. However, the facility is poor! And the overall experience has been well below the expectation given that the rating was “very good”. Had I known—I would NEVER have booked here. The photos online made it seem really nice and updated—IT IS NOT! Also, the room & bathroom are not very clean. As soon as I checked in there was no one at the front desk b/c I wanted to check out and just find another hotel. I’m disgusted and frankly irritated that no one is here to check me out!

Business Self

10/10

Exceptional

01 Dec 2025

Graham

Very clean, comfy bed, quiet, great location and great price!

10/10

Exceptional

28 Nov 2025

diamond

Spacious & clean

10/10

Exceptional

27 Nov 2025

Jimmy

James at the front desk was very helpful

He allowed us an early check in

Partner

6/10

Pleasant

23 Nov 2025

Ellen

You get what you pay for, and we knew this going in. So we got about what we expected for a room that was $60/night. We figured we’d take a chance on it because other reviews were good. It was clean and the staff was friendly. But no elevator. The beds were very hard, and the light fixture and outlet on one side of the bed did not work.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Hugo

Clean room

Business_and_leisure

8/10

Excellent

17 Nov 2025

Oliver

The fridge's compressor rattled loadly to the point I had to unplug it.