Name: Sheraton Raleigh Hotel
Address: 421 S Salisbury St, Raleigh, 27601, US

10/10

Exceptional

23 Jul 2026

Kathleen

Parking is listed in the description, but it’s in public parking decks without a hotel discount.

10/10

Exceptional

23 Jul 2026

Feann

It was great, would stay there again

Friends_and_family Family

10/10

Exceptional

22 Jul 2026

Brian

The staff were extremely warm and welcoming! Beautiful building and very clean room. Wish I had more time there.

Self

8/10

Excellent

21 Jul 2026

Willa

I liked that staff was very accommodating, and what I

4/10

Poor

20 Jul 2026

Theodore

Very dated building. Extremely poor value

8/10

Excellent

19 Jul 2026

Erin

When we booked amenities included a pool and a bar. There was not pool (recently closed?) And because the bar had recently changed ownership there was no liquor license. A bit disappointing but it was clean and very comfortable

Friends_and_family Friends

6/10

Pleasant

18 Jul 2026

Margaret

I couldn’t check in until 2 hours way past check in and nothing was offered to compensate me due to them being way behind. Cost time for an event I was attending.

Friends

4/10

Poor

18 Jul 2026

Zack

Towel was dirty, ac didn’t work, tv didn’t work… upgraded the room to a different room. Everything worked, however the towel was still dirty in the bathroom…. Overall not terrible, but…. Not memorable. Hopefully this place makes improvements because I’d consider staying here again in the future.

Self

4/10

Poor

17 Jul 2026

Reve

One night stay for a sports tournament. Air conditioner never cooled the room. There are no sleeper sofas, called to verify before reserving the room and rep stated yes there was one. Online description says yes there is …there was none in the whole hotel. Would not have booked if they were honest about that part. The boys needed their own sleeping area due to their size. Water in bathroom got warm but not hot.

Business Family_with_children

8/10

Excellent

17 Jul 2026

Rebecca

Everyone was so nice and it was a great place to stay. It was extremely convenient because we had to be at the convention center. Only thing that would have made it better, was breakfast for everyone at no additional cost and larger refrigerators in room.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Jim

The check-in was easy and courteous. We were given a free breakfast for one day. Great meal with ample portions. Parking was free on Saturday and Sunday across the street in a parking garage, but would be pricey for non-weekend stays. Some of the furnishings in the room need upgrading.

Partner

10/10

Exceptional

13 Jul 2026

Amanda

Was very clean and a close walk to everything we needed

Partner

10/10

Exceptional

13 Jul 2026

Selena

The property was great, good location, but doesn’t provide parking.

Self

6/10

Pleasant

12 Jul 2026

Michael

The hotel was fine for our stay. The front desk staff and parking, not so much. Staff could not or would not help much with info about where to park. Parking was absolutely to expensive.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

michael

It wasn't the best but wasn't the worse... No drink machines on any floor you have to buy at front desk... They don't serve alcohol in the lounge anymore on 17th floor... And floor 16 the whole ice machine is removed

Partner

4/10

Poor

10 Jul 2026

Theresa

The hotel is in a great location, but needs some updating. The TV in our room was very old and did not get many stations. (It’s not a Smart TV so you can’t stream). In addition, the sink had no hot water. We decided to live with it since we were only staying one night and the shower did have hot water. The worst part of our stay was our noisy neighbors. The people in the next room were extremely loud and kept us awake until 2:30am. The room has a door where the rooms can be used as adjoining. The people next door kept messing with the door even after we called downstairs and complained. Not sure why so many people were in one room. All in all, it was a bad experience!

8/10

Excellent

09 Jul 2026

Tracy L

Good location downtown

Family_with_children

10/10

Exceptional

08 Jul 2026

Ronda

We took a train to Raleigh, stayed overnight, and had an amazing time. The hotel was in a perfect location near the train station and the nightclub.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Rodrigo Villablanca

Staff were great, room was comfortable and clean. Hotel was kepot clean and nicely neat. Housekeeping, however, may take forever; one night the knocked on our door at around 7.30 pm to clean the room. Way too late! We were almost ready to go to sleep. We had to request extra towels for the following day and just wait until the next day to have the room cleaned. Another thing I would fix is...you don't get complimentary water except for the first day! We stayed for 5 nights and had to buy our water, which was $4 each bottle! We ended up getting two galos from Walmart at the price of one single bottle. The funny part is that we could get free coffee or lemonade from the lobby every day, which is more expensive than water! Nice hotel, extremely quiet and conveniently located across the Convention Center. I would definitely stay again, but next time I'll bring my own water.

Family_with_children

10/10

Exceptional

06 Jul 2026

Kayla

Beautiful hotel. Price was reasonable and perfect area for the venue my girls attended.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

KEVIN

Room was very clean. Small fridge on the floor. No microwave. Had breakfast and dinner in the restaurant onsite. Currently no alcohol served but they are working on getting licensed. Breakfast for two, costed about $40 including tip. Dinner was around $70. Both meals were good. Parked at a garage not owned by the establishment but directly across the street. Parking was $10 per day.

Partner

8/10

Excellent

05 Jul 2026

Phillip

Location was convenient. Parking garage nearby was great.

Family

8/10

Excellent

01 Jul 2026

George

room was not cleaned till 6pm

Self

4/10

Poor

29 Jun 2026

Bethany

Sheraton used to be one of the top hotel chains. When I arrived, the lobby was hot. Now, it was a very hot and muggy day, but inside should’ve been a little better. Everyone was sweaty, including front desk.

The room was okay. I was on the 16th floor. The AC didn’t really blow cool air. I put the AC on 64 because it was so hot and when I woke the next morning, it still was not 64.

The shower was outdated. I expected the shower to belong to a lower level chain.

The tv in the room would randomly cut off. There also was not wifi. I do not fault staff for the lack of wifi.

I do not fault staff for *any* of the issues I experienced because it is the owner who needs to perform renovations and maintenance on AC.

Self

2/10

Poor

29 Jun 2026

maria

the property isn't maintained, the AC was out the whole weekend, my room was 80 degrees, managers gave conflicting info on the AC being fixed,mixed info on refund & any type of compensation for being stuck in a hotel with no AC, when it's 100 degree out, very fun when getting ready for a black tie wedding!!! the bar was also closed for whatever reason, not to mention the amount of homeless people that are outside peeing on the side of the hotel in broad daylight!!
there was also a pride parade, which in itself is great but the stage where the band & djs were located was right outside the hotel, my windows vibrating until 10pm!!!
disappointed is an understatement!!!

Partner

10/10

Exceptional

28 Jun 2026

Alecs

It was great location and friendly.

Partner

6/10

Pleasant

28 Jun 2026

Riley

This is my second time staying at Sheraton,. It’s great hotel but when I went this time, the AC was broken. I went out thinking the temperature would go down in my room but came back to it being just as hot. Upon calling, I was told it was broken throughout the hotel apparently. They told me my stay would be comped but have not received any emails or money back.

Partner

8/10

Excellent

28 Jun 2026

Marc

Staff was very friendly and helpful and the room was nice and clean. Only disappointment was that the bar in the lobby wasn’t in service.

Partner

6/10

Pleasant

28 Jun 2026

Stephen

Room was nice as expected at a top hotel , So i was very surprised that there was no free coffee in the lobby and the coffee makers in the room kept malfunctioning?????

Partner

8/10

Excellent

27 Jun 2026

Adam

The coffee maker and the coffee pods didn’t actually fit each other and the room wouldn’t get cool. Otherwise it’s a great hotel.

Partner

2/10

Poor

26 Jun 2026

Crystal

Very clean room only complaint there was no microwave in the room that’s what I’m use to. Staff very helpful. Didn’t like parking so well. When we arrived we took our luggage to the room maybe 10 minutes came back out to sight see having to pay a 8 fee regardless how long you were parked.

Partner

10/10

Exceptional

26 Jun 2026

Ken

Clean well maintained with very good staff. Would use again if traveling through that area.

Family

10/10

Exceptional

24 Jun 2026

Anthony

Great stop for an overnight stay while traveling south.

Partner

2/10

Poor

22 Jun 2026

Sara

The room we were in, 1401, had no air conditioning. The hotel was completely booked because of the hurricanes parade and there were no rooms we could move to. The staff was less than helpful and we ended up checking out a night early because of no ac. Will never stay here again. Absolutely, terrible.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Meghan

Cockroaches everywhere. Air conditioning didn’t work. Nightmare of a stay.

Friends_and_family Friends

8/10

Excellent

19 Jun 2026

Brendan

It's an old facility and in need of improvements. The elevator was slow and a bit spotty. The escalators were not operating part of the time. The AC in my room wasn't working as well as the AC in the hallways. The staff was polite and tried their best. Bottom line is for the rates they charge the hotel is not worth the expense.

Self

8/10

Excellent

16 Jun 2026

Laura

The elevators need WD-40. My room was right next to them and every time a door opened I could hear the squeak from my room. Forced me to use ear plugs at night.

Business

8/10

Excellent

15 Jun 2026

thelma

parking

Partner

10/10

Exceptional

15 Jun 2026

Jeremy

The stay was great loved everything about it.

Family

6/10

Pleasant

14 Jun 2026

Courtney

Staff was amazing. Only down side was the room was very dated. Mold painted over in the bathroom, hole in the ceiling. Needs an update badly. Didn't complain because it was midnight when we settled in our room and was just ready for a bed.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

John

Very nice hotel. Staff was friendly and helpful. There were some minor issues like the phone not working...but that wasn't a big deal.

Self

10/10

Exceptional

01 Jun 2026

Charles

Great hotel helpful staff

6/10

Pleasant

29 May 2026

Tiffany

Old old building . Has been updated but was not done well . Floor tiles pulling up furniture is very used .

Partner

10/10

Exceptional

28 May 2026

Scott

Staff was incredibly friendly. Great property that is walking distance to some great Restaurants and museums.

Partner

10/10

Exceptional

24 May 2026

Roy W.

Good location.

Family

4/10

Poor

24 May 2026

Kyle

The building is ancient. My room had a door to the room next door with enough of a gap that I could hear everything they were doing, including the sex they were having. Against my will. 8n addition, the main door had a 2 inch gap so I could also hear everything in the hallway, and the light was ever present.

Self

6/10

Pleasant

21 May 2026

JENEIVE

Bathroom and room smelled bad. Very uncleaned , the paint in the ceiling falling off.

Self

10/10

Exceptional

20 May 2026

Susan

Very convenient to downtown activities

Partner

8/10

Excellent

20 May 2026

Marcus

Great location for a concert at the red hat ampitheater. lots of place eat and plenty of local bars. Elevator in parking deck did not work but they golf cart shuttle service from floor to floor of the deck.

6/10

Pleasant

20 May 2026

Luke

The room was clean however the air conditioning in room 1101 was inadequate and did not cool very well.

Self

10/10

Exceptional

19 May 2026

Miranda

Place was amazing!!! Staff also

Family

4/10

Poor

18 May 2026

Justin

We were frankly super disappointed at this stay, considering it's $250 for one night. We were in town for a show, and booked this hotel given the positive reviews.

We arrived at 3pm, and inquired about early check-in, but of course just like any other chain hotel anymore, the answer was 'Sorry, we don't have any rooms available yet, your room will be ready at 4. Also, we don't validate or control parking - it's across the street and the rates are their rates, which might be higher since an event is going on.'

Cool. Sort of wish hotels told you when huge events like Artsplosure are happening -- plus, a prom was happening there, so there were a million kids running around, knocking on the wrong hotel room doors (happened 2x).

Beyond that, when we got to our room I called to inquire about where ice machines are - they told me every odd floor. Great, we're on 11, convenient! Except when I walked all the way to the opposite end where the machine is, it was out of order. Fab, I'll just go down to floor 9. Also out of order. GREAT. Finally got my ice on floor 7. Seems like when I called the front desk they'd know these were broken.

The best part was being awoken by housekeeping loudly chatting outside of our room at 9:15 on Sunday. I know that's not the crack of dawn, but we saw a show, and wanted to sleep in for $250, but that wasn't in the cards. I guess 'clean rooms' also aren't likely the issue for early checkin...

Won't be recommending this place or staying here again.

Partner

10/10

Exceptional

17 May 2026

Wendy

Wonderful stay was there on business
Clean comfortable room and food was great at the restaurant staff was amazing very helpful and professional highly recommend

Self

10/10

Exceptional

17 May 2026

evelyn

parking

Friends

8/10

Excellent

16 May 2026

Bryce

Good

10/10

Exceptional

15 May 2026

Katherine Felder

The staff was extremely welcoming, and the parking was very convenient. Rooms were clean, beds were comfortable, and air conditioning was quiet.

Family

10/10

Exceptional

14 May 2026

Jacquelyn

Hotel convenient to downtown sites.

Partner

6/10

Pleasant

12 May 2026

Nicole

Room was fair - half of tv had gray coloring, lighting in the room was poor, toilet paper was rough, terrible yellow lighting in bathroom that made room very hot, pillows very uncomfortable, could not connect to wifi, parking across the street was INSANELY expensive, no clock in the room, front desk not helpful with food recommnendations, etc. Jimmy V's food was good but they were out of most alcoholic drinks, some food options, ran low on glasses... area did NOT feel safe at night when walking around. Price high for only a decent hotel. Very disappointing. Coffee bar had bad coffee also.

Family

10/10

Exceptional

11 May 2026

Alison

The staff was super friendly, the room was clean, and the beds were very comfortable. The entrance is beautiful, and the hotel is conveniently located near downtown restaurants.

Family

8/10

Excellent

11 May 2026

Donald

Very nice hotel

Friends_and_family Family

10/10

Exceptional

10 May 2026

Rene

Great location, parking across the street, bar next door and coffee shop inside.

Partner

6/10

Pleasant

10 May 2026

Nydia

The garage was too expensive! The staff was BRILLIANT!

Partner

10/10

Exceptional

09 May 2026

Linda

I entertained 10 guests for my brother's funeral. I paid for all rooms in advance. We also had a memorial dinner in Jimmy Vs restaurant and the staff was very attentive. Everyone had an enjoyable stay.

Friends

8/10

Excellent

09 May 2026

jennifer

Arrived at 630pm, was told room not ready (double queen room booked) they would call us when it was ready, maybe an hour they said. Ended up putting us in a room with one king bed and a roll away bed. (Very cramped, no room to move in the hotel room). Offered free breakfast voucher. We went down to eat at 930 am(sat within 5 minutes) waited 15 minutes for a waitress, by 1030 am all we had were drinks no food and several tables still not served. We ended up leaving without breakfast, since we had to check out by 11. There was no parking available aside from pay to park options which we paid $25 for parking from 11pm until 11 am. Overall not the best stay. The hotel was clean, the staff friendly, but they were not prepared for guests. We will choose a different hotel on our next trip to Raleigh.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Kimberly

Clean property

8/10

Excellent

05 May 2026

Carol

Overall, the stay was good. I had a good night's sleep. Even though this had nothing to do with the hotel, I wished that there were car services available.

Self

10/10

Exceptional

04 May 2026

Christine

Staff was great, building is going to get remodeled so will change

Partner

10/10

Exceptional

03 May 2026

Dykionte

Loved it

Business

8/10

Excellent

03 May 2026

Paula

Room had one wash cloth with reservations for two, when requested housekeeping staff showed up with blankets under his arm stating he didn’t have any on his cart. Took another couple of calls to finally get another set of towels and a wash cloth.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Joseph

Clean room

Partner

10/10

Exceptional

26 Apr 2026

david

the front desk staff were extremely helpful.

Partner

8/10

Excellent

26 Apr 2026

Barrington

Checking in was great, location was in the middle of downtown just so happened there was a beerfest happening on the street outside the hotel. My only small drawback was no onsite parking however there was a lot of street public and private parking

2/10

Poor

24 Apr 2026

Mario

N/A

Business

10/10

Exceptional

22 Apr 2026

Brittany

Beautiful property, clean rooms

10/10

Exceptional

22 Apr 2026

Justin

Everything was top notch. Elevators were very slow but hotel was very busy so it's understandable. Great location for any event at the convention center!

Family_with_children

8/10

Excellent

20 Apr 2026

stuart

good food options near by. a little bit shady in the parking lot behind the hotel, cops had to come. there was no breakfast included, but had onsite options.

Business

10/10

Exceptional

15 Apr 2026

Wendy

Didn’t eat breakfast. The room could have been a little cooler.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Katrina

Clean but a little outdated rooms.
Amazing service, the staff was very resourceful.
Perfectly located.
Breakfast was excellent.

Business

10/10

Exceptional

12 Apr 2026

Joshua

No swimming pool is only completing about property.

Partner

8/10

Excellent

09 Apr 2026

Mark

No pool. Did not use gym

6/10

Pleasant

05 Apr 2026

Iona

There were 4 soap dishes in the bathroom but no soap. We asked for soap and they didn’t have any.

Partner

8/10

Excellent

04 Apr 2026

Lashonda

Entrance is welcoming and Updated.Rooms are a little outdated we were on floor five it seemed to have a sewer smell in the hall. Location is great staff friendly, 7/10

Partner

10/10

Exceptional

02 Apr 2026

Darlene

Breakfast was wonderful, staff were friendly and helpful the room was clean and comfortable

2/10

Poor

01 Apr 2026

Demetra

My closet overhead light caught on fire. They tried to dismiss it like it was nothing.
The lock on the door had been previously broken into.
Television was not working and small bugs observed near window.
Mold painted over in ceiling.
I have NOT received my 100.00 deposit.

Business

10/10

Exceptional

22 Mar 2026

Phyllis

The property needs to be updated for the price hey are charging.

Self

10/10

Exceptional

18 Mar 2026

Tiffany

The staff was very kind at check in. We had a wonderful time. We came in for a concert. The parking garage was difficult to navigate with pricing. But this is not affiliate with the hotel. We highly recommend that you stay here.

10/10

Exceptional

16 Mar 2026

Agnieszka

A great hotel and service.

10/10

Exceptional

09 Mar 2026

T. Dave

staff was very friendly, Expedia listing parking , but staff said they lost their contract and was trying to update Expedia, lucky the lot across the street had a spot open. Breakfast was good, gym was nice.

Family

8/10

Excellent

08 Mar 2026

Teresa

Needs to have vending or more complete market place.

Partner

10/10

Exceptional

07 Mar 2026

Julie

The room was clean. Bed was very comfortable. The service in the on-site restaurant was fast and professional. The gym had everything I needed to do a moderate workout.

Self

4/10

Poor

02 Mar 2026

Steven

Yes

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Christina

The room was clean with great amenities. The bed, pillows and linens were exceptionally comfortable and the Gilchrist & Soames toiletries were both convenient and luxurious. The staff, from registration to bell service, were exceptionally helpful and kind. I highly recommend the Raleigh Sheraton.

Self

10/10

Exceptional

23 Feb 2026

Beatriz

Wonderful staff, especially Jeffrey at the front desk.

6/10

Pleasant

23 Feb 2026

Angela

Room was fine. The hotel buffet breakfast service was terrible.

Family

4/10

Poor

22 Feb 2026

Kecia

The room was your average room. But the mattress was HORRIBLE! On one side it had a sunken hole in it. I called the first desk. They couldn't replace the mattress but offered to switch me rooms. I explained I had reservations and needed to leave out could I do it when I came back. They said no
They couldn't guarantee I would have a room upon my return. We ended up staying in the room, only to find out later that nighr that our room which was on the 17th floor and apparently near the elevator shaft. All I heard was the elevator going up and down all night. I have learned that just because a hotel has a 4 or 5 star rating doesn't mean that it is a superior hotel.

Partner

6/10

Pleasant

19 Feb 2026

james

Room was dirty , hallways dirty

Self

10/10

Exceptional

12 Feb 2026

Derek

The hotel was close to all event I was attending. The in house restaurant was excellent for dinner and breakfast. The staff was friendly and helpful at all times and they kept fresh chocolate chip cookies in the lobby!!!!

Leisure Self

10/10

Exceptional

05 Feb 2026

Dominick

Great service at the coffee bar and all around. Very clean

6/10

Pleasant

01 Feb 2026

Monica

my first was not in good condition the bathroom was out dated. Heat never warmed room, room had no hot water, air vent in bathroom very dirty, phone didnt work and tv kept blinking out all despite the maintenance man attempting to repair them. I was give complimentary breakfast coupons for the inconvenience and move to a different room. When we went to use the coupons the experience was horrible. First cup for coffee was dirty, second cup was clean but was given a spoon to stir only to realize I had two spoons stuck together by food from the night before. When i showed the waitress she laughed like it was ok. That pissed me off so I asked another person to wait on is. He explained the dishes issue happens all the time because it depends on which dish washing machine they use. “good grief Charlie brown”
I then asked could they give complimentary night i was told no because i book with third parry even after verifying I was a Bonvey member. A LOT TO EXPERIENCE FOR A FIRST TIME STAY

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Alecia

Room was spotless, (Coffee maker needed to be cleaned) staff very friendly and professional.

Leisure Self