Name: Red Roof PLUS+ Raleigh Downtown – NCSU/Conv Center
Address: 1813 South Saunders St, Raleigh, 27603, US

6/10

Pleasant

22 Jul 2026

Regis

When I first checked in they gave me a dirty room but when I mentioned it they corrected the issue.After that little hiccup everything was alright.

4/10

Poor

18 Jul 2026

Christopher

My room key did not work when I got home at night. Everything Needs serious updating. Tub and shower felt grody. Decent place for one night after a concert, but over all not a great hotel. There is a lot of space/soccer fields adjacent to property where you can walk your dog which was very nice.

Self

2/10

Poor

18 Jul 2026

Robert

Do not stay here !!!! I repeat, do not stay here. It is, it is terrible all the way around worst hotel ever.!¡!!

Self

8/10

Excellent

13 Jul 2026

Miley

The door locks past 3am and the key card doesn’t work to open it, you have to go through a side door, other than that I had a great stay.

Friends

6/10

Pleasant

10 Jul 2026

Carlos

I was laying down in bed and I saw I little guest walking next to me (German roach). I requested another room which they understood and accepted my request.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Baray

You can hear the other room bathroom toilets showered also the room is full of cockroach
We cannot take our luggage back home. We have to go straight to the laundry and clean it due to cockroaches.

Partner

6/10

Pleasant

27 Jun 2026

Sara

Outdated property bed very old and springy. Only stayed one night for cheap price.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Christopher

It was okay…definitely not the best.

Self

2/10

Poor

22 Jun 2026

jose

No good

10/10

Exceptional

21 Jun 2026

LaTasha

It was great for a weekend during Canes Parade.

Self

2/10

Poor

14 Jun 2026

Genesis

Room smelled like smoke when we got inside so we burned an incense and got put out for smoke smell and it wasn’t even us we had our 1yr old with us . No towels in the room we had to ask front desk I also had to do some cleaning myself the bathroom wasn’t to my standards this hotel use to look way better about 2-3 years ago now after dark it looks like crackhead central lots of activity outside at night even the police were in the parking lot most of the night

Family_with_children

4/10

Poor

08 Jun 2026

Terry

I arrived on a Thursday and departed on Sunday. The room was not cleaned at all during my stay. No fresh towels, trash not emptied, soap, shampoo not replenished. Trash accumulated in and around the hallway trash can so I assume otherwere not cleaned. I told an employee at the front desk Friday morning that the doom safe was locked when I arrived therefore I couldn't use it. Nothing was done. There was some sort of mechanical noise coming through the wall next to the headboard. TV remote barely worked

Only good thing was the location near the convention center where I attended an event.

Price j was charged at check in was more than the amount I got from hotels.com when I made the booking. Asked for a receipt and was told one would be emailed to me. Never got anything. Guest services application on the TV didn't work.

Never again.

Self

2/10

Poor

12 May 2026

Matthew

Restroom reeked of urine. Multiple long hairs found in the bathroom, and one on the bedroom door. Stagnant musky smell from the AC unit. I'd rather park in the parking lot and sleep in my car.

At least now I know to avoid this chain at all cost.

Friends_and_family Family

4/10

Poor

11 May 2026

Dhruva

Room was full of cockroaches disgusting.
There must have been dog pee on the carpet with urine stench.

Family

8/10

Excellent

10 May 2026

John R

A clean, well lit place. Inexpensive, really centrally located.

Self

10/10

Exceptional

07 May 2026

Nubya

My stay was an absolute dream. The staff was excellent and always made me smile.

Self

10/10

Exceptional

07 May 2026

Nubya

I was treated like a human being and the respect I was given surpassed anything

Self

10/10

Exceptional

01 May 2026

Brian

Room was clean, staff was quick. Parking was easy, the location was away from other building so felt more open and easy. We needed a budget hotel to do some activities in Raleigh and this was the perfect fit for us.

Friends_and_family Family

2/10

Poor

30 Apr 2026

Michele

Long stay residents played music the entire night and loud sex sounds from adjacent rooms

Business

10/10

Exceptional

26 Apr 2026

Michael

The parking lot was not very cleaned up, but inside the lobby was fine, the room was quite nice, clean, comfortable. Water pressure was fine. Bed was comfortable

Self

6/10

Pleasant

20 Apr 2026

Allison

Great staff!! They were so friendly. Not very clean, other people hair everywhere(shower, toilet, floor) We felt safe. Beds were GREAT!!! not enough pillows, but thats always my complaint!!

Family

4/10

Poor

17 Apr 2026

Ben

The hotel smells fowl. Not sure what I was smelling but it stunk. Maybe just a weird musty odor? The bath tub was gross and the shower rod was all jacked up.

On a positive note, the TV worked, It was in a good location, only $80 and the bed was more comfortable than it looked.

Partner

2/10

Poor

12 Apr 2026

Annie

Around 25 minutes after arrival there were two what Google called carpet beetles. They were tiny. Then around an hour later when we returned with food two roaches came from under the microwave and then one was crawling on the wall by the night stand. We notified the front desk who offered another room, on the same floor. Upon inspecting that room before unpacking again...there were a couple of dead bugs in the room and a spider in the window. There was also an alive spider in the bed. We informed the front desk that we were leaving and was told to request a refund through Hotels.com. That process was completed only to be notified Red Roof Inn declined the request for a refund. We sent pictures as proof as well. Very dissatisfied with this booking.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Yvonne

A smell of mold was in my room. The shower head had little water pressure

Partner

8/10

Excellent

09 Apr 2026

Shaefoxi

Staff was nice , Room was clean

Partner

4/10

Poor

06 Apr 2026

Darlene

I room was supposed to be smoke free, but it smelled like an ash tray. Smoke smell everywhere.

Partner

2/10

Poor

31 Mar 2026

Kevin

No

Partner

4/10

Poor

29 Mar 2026

Connor

Room was in terrible condition. TV, AC, and parking were fine except the AC did perpetuate the awful smell of the room

Self

10/10

Exceptional

27 Mar 2026

Shane

Hotel was conveniently located near where I was going and close by. It was good overall and I would stay here again when I come back. Thanks guys!

Self

6/10

Pleasant

26 Mar 2026

Hannah

The staff was very friendly, but the entire property was filled with marijuana smoke. Normally I don’t care what people do outside, but the smell was all the way up to our room. So, not exactly a smoke free property. The room was clean, but sort of worn down. Amenities were nonexistent, no coffee or breakfast.

Partner

10/10

Exceptional

20 Mar 2026

Ann

Great

Business Friends

6/10

Pleasant

16 Mar 2026

Cruz

The Staff was excellent.

Family_with_children

6/10

Pleasant

15 Mar 2026

Edward

Sign up for quiet time, but a fight was in the hallway at 4 am and woke me up. Sign up means they have problems so that sucked.

Self

8/10

Excellent

05 Mar 2026

Gang

Quite location

Self

2/10

Poor

04 Mar 2026

Stormy Dawn

The rooms were clean. The lobby always smelled fresh and clean. The staff was lacking in ability to answer any questions. And that was if you could find them. There were absolutely no amenities. We were told that there would be coffee and tea beginning at 6 AM in the lobby, but there was never any tea. we had to ask for sugar cups. The area has certainly gone downhill in the past two years. We were supposed to be-there for a week and had three incidents where the police and ambulance had to be called because of drunk, disorderly, high strung out clientele in four days so we left early.

2/10

Poor

03 Mar 2026

Caleb

I had a one day stay at this property. The rom I got checked in to had bugs in it. I had to kill a couple of them but found some more. I reported it to the receptionist. She was gracious to check me into a different unit. Got to the other unit and realized that the sliding window doesn’t lock. Even though I was in the second floor (one floor above ground floor), it felt unsafe because I was traveling with my passport. So I informed the receptionist about this, and she mentioned that most or all the sliding windows in the property don’t lock. Her words exactly. That was a very odd thing to realize. She offered to notify the maintenance lady about it, and proceeded to texting her, but told me it might take a while for her to get to me. After waiting close to 50 mins without being attended to, and because it was getting late in the day, I decided to check out, essentially forfeiting my reservation. The managers could do better with running the establishment, which seems to be a decent place.

Self

8/10

Excellent

27 Feb 2026

Charlotta

The woman who worked the front desk in the mornings was excellent. I had a couple of issues and she could not have been more helpful, nicer, or more accommodating. She deserves a raise.

Self

4/10

Poor

26 Feb 2026

Chylie

The hotel was in a great location close to all the great spots like the Raleigh food hall, raising Cane's, there were a lot of bars and activities but the hotel itself wasn't great... For what I paid I wasn't expecting much but it was very dirty it seemed like nobody had cleaned after the last guest because there were food wrappers all over the floor and trash under the bed the lamps looked like they hadn't been dusted or cleaned in years there were burn holes in the bedsheets dirt all over the tables and surfaces and dust all over the popcorn ceiling. The shower was very dirty we couldn't even use it because of how dirty it was on the upside the sink and the toilet looked very clean but we also had a broken window and there was a cold breeze flowing in the entire night. In conclusion it was okay just wish it was more clean because i had a 10 month old staying with me

Family_with_children

6/10

Pleasant

26 Feb 2026

Dina

Staff was very courteous. However, I booked this hotel because it was a PLUS hotel. There wasn't any breakfast as advertised on the website and there was an odd smell, almost like a vape or pot, throughout the hallways, even though it was a non-smoking hotel. While we were there, the toilet broke - clean water from the tank was all over the floor. The staff fixed it quickly and offered to move us to another room. I was attending an event at the Raleigh Conference Center, so I wasn't spending much time in the room. I don't think I will return.

10/10

Exceptional

24 Feb 2026

Chris

Bre was so professional and gave top tier customer service. She is definitely a employee that you need to keep around and as well she needs to be promoted.

4/10

Poor

20 Feb 2026

Martha

Black mold around tub rust on door hinges the hotel walls are scared chipping elevators wall have a lot of damage.. staff not friendly the grounds around hotel littered with trash refrigerator broken froze my food. Microwave was not working correctly

Pet

2/10

Poor

15 Feb 2026

Susan

Nah cause I didn’t get my snack box but 1 time and I had the room for 2 days and I kinda had a little hassle with checking in

Leisure Partner

10/10

Exceptional

07 Feb 2026

Shelly

Super clean and comfortable. Great for a quick stay.

Business Family

8/10

Excellent

07 Feb 2026

Eric

Staff was amazing but the bathroom had hair on the ceiling and tub

10/10

Exceptional

15 Jan 2026

Emad

It was perfect

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

donald

Clean rooms, nice bed, good pillows, nice vending machine.

Friends_and_family Friends

8/10

Excellent

04 Jan 2026

Emad

Good

Partner

2/10

Poor

31 Dec 2025

Shaefoxi

People not friendly

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Gudalupe

yes

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

pondra

Loved it

2/10

Poor

12 Dec 2025

Curtis

Disrespectful

2/10

Poor

03 Dec 2025

Julio

Absolutely horrible. We found people sleeping on the stairs, drugged-up people in the upper hallways, and cockroaches running up the walls. Truly depressing.

Friends_and_family Family

4/10

Poor

30 Nov 2025

Alyssia

Only one elevator and unfortunately someone had an accident in it.

8/10

Excellent

24 Nov 2025

Kakia

Clean room, staff was friendly,

Partner

6/10

Pleasant

08 Nov 2025

FNU

Sketchy place. Area doesn’t seem to be safe. Not worth it

8/10

Excellent

04 Nov 2025

John

Very convenient to downtown but much more affordable than downtown properties.

Business Self

4/10

Poor

03 Nov 2025

Morgan

So first of all they \"sold out\" of the room type that I had RESERVED 2 months earlier. That should not be possible if they understand what a reservation is. Then they charge an additional $3.25 \"Incidentals Fee\" that is not disclosed when making reservations via Expedia. It is not much money, but it is the principle of it that is wrong. Then the \"lock\" for the room literally had no catch, just a smooth metal plate so the deadbolt couldn't stop anything because the bolt literally has no receiver. The A/C also could only run for 10-40 seconds (not kidding) at a time between 1-2 minute rest periods all night long. I stayed here approximately 4 years earlier and it was quite nice, but has gone down hill tremendously since then.

Leisure

2/10

Poor

01 Nov 2025

Lilly

It was so sketchy from

10/10

Exceptional

26 Oct 2025

diane

there was a concert going on, so the hotel was booked up and crowded, but the staff stayed professional and friendly and helpful.
the room was clean and quiet.
parking lot was clear and i felt safe.

Leisure Self

4/10

Poor

24 Oct 2025

Sue

Staff was good, but the outside of the building was terrible, there was needles, puke, cigarette butts it was disgusting we couldn't even walk our pet around the property. I fell very unsafe at night

Leisure Pet

8/10

Excellent

22 Oct 2025

Klive

Room key has trouble working every other day.

Business Self

10/10

Exceptional

19 Oct 2025

Demetria

The room was clean and staff was friendly with checking in and leaving out.

Partner

2/10

Poor

18 Oct 2025

Alphanso

Where should I start? Methheads all around the place with access to the back of the hotel property. The halls and elevator reeked of cigarette smoke, when there are multiple signs stating this is a 100% smoke free establishment. The shower was absolutely disgusting, the drain was clogged and there was a dead fly hanging on the top of the wall. We couldn’t use the coffee machine, microwave, or fridge due to bugs. The only visibly clean thing in that entire room were the fresh towels. The police came to arrest one of the methheads and found $2 worth of meth. There were multiple occasions where we had to either run to our room or sneak out just so that no one would see us, as everyone was sketchy. The only reason why I’m not giving one or zero stars is because the staff were very attentive and friendly. I thank God that our stay was only for 3 nights because if it were any longer I would have slept in our rental car.

Leisure Family

6/10

Pleasant

17 Oct 2025

Priya

the sink drain did not drain and would fill up and the bathtub was not the cleanest. Otherwise perfectly fine stay!

Leisure Friends

10/10

Exceptional

13 Oct 2025

Patricia

Clean room

2/10

Poor

27 Sep 2025

Angel

Terrible overall

10/10

Exceptional

27 Sep 2025

Ben

Parking is easy and free

Friends_and_family Friends

4/10

Poor

21 Sep 2025

Thomas

The key cards to open your room door don't work the majority of the time. Bathroom tub had mold growing...

Leisure Family

8/10

Excellent

07 Sep 2025

Frankie

Ok

4/10

Poor

07 Sep 2025

Michael

The elevator was broken, the card reader for the side entrance was broken, the bathroom door wouldn't close, the hallways smelled like stale cigarette smoke, the shower was weak, my room key card stopped working once, and I ran over a syringe with my bike in the parking lot and now my front tire leaks.

Leisure Self

8/10

Excellent

04 Sep 2025

Frankie

The staff.

Business Friends

2/10

Poor

02 Sep 2025

Mark

Be careful if you decide to stay here.

Jada at the front desk was helpful but pretty much everything else about the hotel was bad.

The hotel was so bad I opted to leave town early so I didn’t have to stay there anymore.

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Sherrill

I was charged $3.20 on check-in as some kind of
(I believe) key card deposit. I turned the cards in next morning. Charge is still on my current credit card bill. It's an OK place to stay for the price.

8/10

Excellent

14 Aug 2025

Edward

Nice and quiet place to stay

Business Self

4/10

Poor

09 Aug 2025

Kiara

The lady that worked the front desk on Aug 7th around 1pm and the 8th around 10am was not friendly. I tried calling multiple times to see if I can do early check in as that is what the agent from Red Roof Inn said I could do. No one answered the phone. When I came in, she was talking through her AirPods with someone. She didn’t explain the policy and procedure, didn’t hand a receipt no nothing. Even when I asked for a receipt she said they would give it at check out but I didn’t receive anything. Even when we checked out she asked if we were checking out, to put the keys in the box. No, have a great day or how was your stay, nothing. I’d like to think she was having a bad day but I don’t know. The room was not up to par. It was okay since it was only for one night but rather disappointing since we paid over $100 for the night. There were stains on the floor that was either blood or just hair dye. The bath tub was stained, low water pressure, dusty and the fridge door was dirty. The beds were clean but the quality of the mattress was bad, you could feel the springs. Walls were very thin, I could hear conversations from the other rooms and I can hear when they turn their shower or sink on. It gets super loud when the water is turned on. Something is wrong with the elevator! The doors would open half way then close. They when you’re in the elevator, you’re stuck on one floor for a little then it opens. Very concerning…

Business Partner

10/10

Exceptional

01 Aug 2025

carla

The front desk staff were professional and kind. I felt welcomed to be staying at the hotel.

Leisure Self

8/10

Excellent

27 Jul 2025

Tayler

Comfortable!

The staff was super friendly and helped us when our room keys stopped working on day two of the trip. Beds were super comfortable and room was very clean. Our only complaint was a slight odor from the A/C and that our chain lock for the door was broken.

Friends_and_family Friends

8/10

Excellent

27 Jul 2025

Karen

As me and my granddaughter came in really late one night (after 1 am) it was a relief for us that a security guard met us at the door. He then escorted us to our room to make sure we were safe. Really nice touch of service. Only complaint was that we were there for 4 days and cleaning of our room never done. Had to ask for more clean towels and cloths.

Leisure Family

2/10

Poor

11 Jul 2025

Savio J

Employee (night shift) wasn't polite. Toilet was not flushing, smoke detector was chirping, maintenance folks come only in the morning. Not a comfortable bed though.cockroach was in the room.

Business

10/10

Exceptional

09 Jul 2025

Ernest

Great

4/10

Poor

29 Jun 2025

Mark

Only stay here if you absolutely need to.

Leisure Self

10/10

Exceptional

23 Jun 2025

Donetta

I originally booked a king size bedroom but when I got to the property, there was no king size bed available One of the beds was broken or at least not adjusted properly but other than that the room and my stay was nice

Partner

10/10

Exceptional

21 Jun 2025

arquiria

👍

6/10

Pleasant

21 Jun 2025

Jeffrey

people hanging in parking lot and lobby in addition the rooms are dismal and no upkeep.

6/10

Pleasant

15 Jun 2025

Terri

Front desk staff wasn't the friendliest. Had a difficult time getting into my room because the lock on door was not working properly. Had to get 2 more key cards. Hotel had a old, musty smell.

Friends_and_family Family

4/10

Poor

14 Jun 2025

Misty

Property was rather old and needed to be updated. Room smelled like old cigarettes, the tv remote did not work with the TV but TV had buttons on the side so it was ok. The other lock on the door was broken so you only had one instead of two. Staff were super nice and kind. Other than the ceiling in the roof being slightly damaged the room was clean.

Leisure Partner

2/10

Poor

12 Jun 2025

Aditya

Worst experience I ever had , planned to stay for 6 days , but checkout on first day itself … staff doesn’t answer to anything ,

Business_and_leisure Family

10/10

Exceptional

09 Jun 2025

Bryce

it was a property with a proper T shaped building included. i believe i was staying somewhere within the shape of the T but i couldnt call it. warm rug cool air lots of water out of spout consistent volume decibal and unique ear sensitivity matching. hot copfee in a brakefist, big camera for ear traiynged, the run down pizza factory next door had a mildly pleasing aroma. monica's funny. carolina brewery on franklin st was surprisingly satiating. cool sheets on a hot night, wake up call was a pleasantry to hear. amenities were in perfect condition. i love a baybis, im gunna love ya like a black widow babaay yess this gouda

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Anesto

It was a good room

Business_and_leisure Partner

4/10

Poor

08 Jun 2025

Eric

Bathroom was not clean, hair on toilet and towels also the ceiling there was hair and bath mat. Staff was super pleasant very professional.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Elise

It was very noisy inside our room. First room we were assigned was gross we moved. Cleaner but lighting is terrible and weird musty odor. Front desk Jes was so nice and helpful we just rolled with it.

Business Partner

2/10

Poor

31 May 2025

Kenneth

Location

Leisure Friends

10/10

Exceptional

29 May 2025

Anesto

Love the people as well as their accommodation.

6/10

Pleasant

26 May 2025

Patricia

Waited over an hour to check in because receptionist was out! Receptionist was rude and unwilling to help. No snacks in premium bedroom! No plush covers! False advertisement

Leisure Family

8/10

Excellent

19 May 2025

Verified traveler

My room was supposed to be upgraded and have snacks but there were none, but the reception guy was very helpful and seems to have fixed this. I was just worried if we got upgraded bedding too, because that was my priority.
The bathroom was not cleaned well though, I could see a lot of hair on the corners of the floor which is pretty gross. Didn’t really investigate much, but the rate wasn’t high so I guess you get what you pay for

Partner

8/10

Excellent

16 May 2025

Maurice

Great

10/10

Exceptional

13 May 2025

Jennifer

Just arrived. Room is spacious and clean, bed is comfy. Decent distance to downtown for work purposes.

Business

8/10

Excellent

10 May 2025

Garret

Very helpful last minute availability, all fine and as advertised.

Leisure Friends

4/10

Poor

28 Apr 2025

Eric

Upon walking in the smoke free room it smelled of smoke and there was a bag over the smoke detector so the people before me probably were smoking. The tub wasnt clean nor the toilet.

Friends_and_family Friends

4/10

Poor

21 Apr 2025

Roxanne

The elevator was out. Had to climb 3 flights of stairs to our room. Stairwell doors were propped open which I am pretty certain is against fire code. Also, the stairwell was filthy with stained walls, railings, and stair treads. The room was fine and comfortable.

Leisure Partner