Name: Comfort Suites Regency Park
Address: 350 Ashville Avenue, Cary, 27518, US

10/10

Exceptional

16 Jul 2026

John

.

10/10

Exceptional

12 Jul 2026

J'ME

Room was clean, small repairs in the room needed, but nothing too noticeable

Self

2/10

Poor

11 Jul 2026

Heidi

It was a horrible experience from the moment I arrived.

Self

10/10

Exceptional

05 Jul 2026

KRISHNA KIRAN KUMAR

Body wash is not in the room, otherwise property is great

Family_with_children

10/10

Exceptional

05 Jul 2026

Thais

This hotel is very clean love the continental breakfast and the staff is very friendly and kind they ti give you a fantastic experience

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Wayne

Breakfasts were great. Parking safe. Cleanness was great.
One problem..no ice machines in the whole placed worked.
Other than that, it is a nice place to stay.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Yahaira

👍

Family_with_children

8/10

Excellent

14 Jun 2026

Cesar

Staff was great!!

Family_with_children

4/10

Poor

14 Jun 2026

Amy

This hotel was a no no for me. Toilet was still dirty from the side, had yellow stains. Found a bed bug on the sheets.

2/10

Poor

14 Jun 2026

Jessica

I'm not sure how this hotel has the rating that it does, but it shouldn't. We checked in around 4pm and were told there was only one room clean in the basement level. As soon as we got off the elevator, the entire floor smelt like mold and mildew. Once in the room, the smell was the same if not worse. The bathroom door and kitchenette cabinet were dry rotted and fall apart, more than likely from a flood of some sort, which explains the smell. We packed our stuff and ledt at 9pm to make a long drive back home because we could not stay in that room. No refund or accommodations were offered to us due to this huge inconvenience. Avoid staying here at all costs

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

William

Most everything was satisfactory considering the price, but it's disappointing the bathrooms in the rooms did not have ventilation.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Paul

The room was comfortable and spotless. The Breakfast was very good and fresh. Parking was easy and staff friendly. Pool has been out of order for a while.

Family

6/10

Pleasant

06 Jun 2026

Daryl

This hotel was tired. The pool was shut down for maintenance, which was disappointing, as well as no TV for a number of hours. The front desk staff was very helpful when I needed to get an extra bed for my son. The furniture in the breakfast room was very worn and needs to be replaced. The room was comfortable.

Self

4/10

Poor

03 Jun 2026

Jarrett

Most things were fine but the pool was closed down for repairs and they use room key cards that have to constantly be reprogrammed. Staff was good and room clean.

Family_with_children

10/10

Exceptional

01 Jun 2026

Karen

That the pool still had not been fixed and the dining chairs need to be replaced

2/10

Poor

01 Jun 2026

Alecia

So this weekend we stayed at the site. None of the ice makers were operational. The pool was out of order. The pull out bed that was in our room was filthy and had a smell. Not my best choice of a hotel but was doable. I hope with the summer months approaching they will get the ice maker fixed.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Deborah

My stay to was overnight, only, but very good. Check-in was efficient, front desk staff was engaging and helpful, room was quietly buffered from highway noise, clean and very comfortable...mattress, sheets and pillows were top notch. There was a annoying loud family with a pet on the 5th floor with me...not the holtel's fault and they were quiet by late night. Breakfast was really good...better than most of the same type. Plenty to choose from. The folded eggs with cheese were better than the usual dry, watered down egg scramble at most places. The elevator had a quirk, but it was busy and heavily used. Only once chose to use the steps down. Staff told me how to avoid elevator quirk in the future....all good! For the price, this place was great!

Self

10/10

Exceptional

30 May 2026

Lena

Well kept and friendly staff

Partner

10/10

Exceptional

30 May 2026

george

Good value… good location

Self

8/10

Excellent

30 May 2026

Linda

Room showed its age but was comfortable and clean. Pet friendly. Breakfast was decent; eggs, sausage, yogurt, coffee, pastries. Nothing special. Plenty of parking.

Partner

10/10

Exceptional

28 May 2026

THAOSUONG

Nice breakfast

Family_with_children

10/10

Exceptional

25 May 2026

Ashley

My room was clean staff was great

Partner

2/10

Poor

25 May 2026

Fuad

The whole place had an awful mildewy smell. The front desk was rude and unhelpful. We booked for 4 days and the housekeeper didn’t come to our room once even though I had called multiple times and asked them to. Literally stay anywhere else!!

4/10

Poor

23 May 2026

Michelle

So dirty of the air conditioning vent and bathroom celling were yellow spots. Also TV wasn’t working promptly and desk chair was broken.

Partner

10/10

Exceptional

23 May 2026

Angela

Check-in was easy. Staff very hospitable. Went above and beyond. Rooms were comfortable and very clean.

Family

8/10

Excellent

20 May 2026

Fabrizio

Breakfast was good.

Self

10/10

Exceptional

19 May 2026

Tanya

Everything was perfect!

8/10

Excellent

18 May 2026

Raymond P

I specifically pick this hotel for their indoor pool so I could take my grandson swimming and no notice, but it was closed for no apparent reason. More selection on the continental breakfast would’ve been nice. Same egg omelette each day was a little repetitious. The staff was great the rooms TV shower, hot water bed sheets not so clean.

Self

10/10

Exceptional

17 May 2026

Bobby

Everything was great

Partner

6/10

Pleasant

17 May 2026

Tim

New bathroom. Saggy bed. No ice available in hotel.

Partner

2/10

Poor

16 May 2026

Aloys

Nothing is working there i was there last week

10/10

Exceptional

15 May 2026

Jacqueline

Room was clean. Staff was very friendly and helpful. Breakfast was great. No trouble finding parking.

Pet

6/10

Pleasant

15 May 2026

Thomas

The furniture in the room was worn and tattered. As was the furniture in the dining area. The mattress was horribly indented and uncomfortable. I was put on the first floor (ie-basement) so I could walk my dog, but there was no key recently available, so had to walk all the way around to get back in.
The breakfast was exactly the same two days in a row, and one of the waffle makers was broken.
The pool was closed, with no mention of it on the website.
On a positive note, the staff was friendly and helpful.

10/10

Exceptional

14 May 2026

Jean

Breakfast was adequate! Staff [Noah, in particular and others) were friendly, accommodating and helpful!
Pet friendly.

Pet

2/10

Poor

11 May 2026

Diamond

If I could give 0 stars I would. The room smelled like mildew. Upon further inspection, there were dirt, cobwebs and bugs along the walls. I could tell the room wasn’t properly cleaned because there were dog toys and a half eaten Oreo near the sofa. The sofa bed carriage was literally COVERED in mold and the mattress had so many stains. Complete inconvenience because there were no rooms available and I had to look for a room at another hotel. The good thing was I was able to get a full refund.

Family_with_children

6/10

Pleasant

11 May 2026

Timothy

The check-in experience was very friendly and quick. Excellent staff. However, the hotel is looking worn and tired. Dirty couches, shredded chairs, damp smelling rooms, old towels, etc. Not worth the $175 per night that we paid. The outside grounds are beautiful and the neighborhood is upper middle class. It's once you step inside that you are disappointed. The pool is closed indefinitely which they don't tell you until after booking. On Saturday and Sunday the breakfast does not begin until 7:00am.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Jeffrey

Pool wasn't working. Elevators were slow. Ice machines were broken on every floor. Inroom carpet were messy. Shower pressure was non -existent. Only one waffle maker for breakfast.

Family_with_children

6/10

Pleasant

09 May 2026

Cindy

None of the ice machines in the whole hotel were working. Chairs throughout the room and breakfast area were peeling and in bad shape. For the price of the room expected so much better.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Melenie

Didn’t eat

Self

6/10

Pleasant

03 May 2026

Ronald

Yes

Self

10/10

Exceptional

03 May 2026

Claude

Staff was very friendly and helpful, parking was adequate, breakfast was very good, room was very spacious and the bed very comfortable. Hard to get much better for the price.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Debra

The pool was broke, most ice machines were broke, 1 elevator was broke and the working one would bounce you around floors picking up passengers going up and down before making it to your destination. Breakfast was very nice. Room was spacious.

Family_with_children

2/10

Poor

28 Apr 2026

Thinlay

Smells so bad, as soon as you enter the main gat

8/10

Excellent

27 Apr 2026

Bri'Anna

Pool not available but property was pretty clean

6/10

Pleasant

27 Apr 2026

CATHERINE

The pool was closed. One elevator was not working. Breakfast at 7 but I had to be at work at 630 so I did not have an opportunity to try it. Close to the freeway so traffic noise. Older building - some interesting smells down the hallway/stairwells. Front door locked at 10pm. Some interesting folks noted in the parking area at night. My room was clean. Close to hospital and shopping.

Self

10/10

Exceptional

27 Apr 2026

Will

👍

4/10

Poor

26 Apr 2026

Elizabeth

This hotel was physically fine and relatively clean. The breakfast was pretty good and offered some hot items and waffles.

However, there was a bad smell throughout, like cleaning supplies covering up odor.

Pool was not working, vending area had no machines at all, and the one ice machine I found on the first floor wasn't working. Of the two elevators only one worked and there was usually a wait, so we used the stairs.

All the items not working had printed signs that appeared to be in use for more than that day!

Partner

10/10

Exceptional

24 Apr 2026

Colette Boswell

Friendly Staff

Partner

10/10

Exceptional

22 Apr 2026

Timothy

I forgot my wedding ring and Blanca FOUND it for me after I called and spoke to Carmel at the front desk. They both helped me out so much and I'm so grateful for them being there and making sure I got my ring back. Thanks again!

6/10

Pleasant

20 Apr 2026

Frank

I booked it because of the pool but it was out of order as was one of the elevators which made for long waits (I can not do stairs). Breakfast was okay but nothing to write home about.

Self

6/10

Pleasant

13 Apr 2026

Timothy

Room was clean, staff okay, breakfast was good, parking okay. Air condition was not cooling good enough that was the worse part of our staying in this Hotel.

Partner

10/10

Exceptional

12 Apr 2026

Joseph

One of the elevators was out but who cares… the other one went up and down. The property was clean and well lit, the room was
Very nice. The water temp and pressure was fantastic. Didn’t eat the breakfast so I can’t tell you about that… but for the price it was great.

Partner

8/10

Excellent

11 Apr 2026

SM Enayetur

The breakfast was bare minimal.

Family_with_children

8/10

Excellent

10 Apr 2026

Mario Moraga

Breakfast was on time and fresh.
Parking lot was easy and safe.
Fitting room stinks to humidity.

4/10

Poor

08 Apr 2026

Jessica

The breakfast was the same every day.

10/10

Exceptional

08 Apr 2026

Linda

Sad the pool was closed, but we understood why. Room was was clean and met our request. Breakfast was ok,😥

6/10

Pleasant

06 Apr 2026

MARICELA

The room had a very strong smell and the music in the lobby was very loud. It was very hard to sleep. Since my room was facing the lobby.

Family

4/10

Poor

05 Apr 2026

Rian

was there breakfast ....yes....was it good....NO

bland at best....and the sausage was such low quality it was basically a 'stick of grease' (it might have had some meat/protein somewhere in there)

also the pool was closed....one of my favorite things to do on vacation is swim, and it didnt happen

Self

6/10

Pleasant

04 Apr 2026

Katherine

It was just ok. Problem with bathroom sink. No maintenance on site so had to get another room. Issues with numerous room keys. Pool out of service. Overall comfort ok

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Elena

Nice clean hotel. Decent breakfast included. Enjoyed our stay.

10/10

Exceptional

02 Apr 2026

lori

We asked for sheets to go on the pull out bed but didn’t receive them. We had a pet but was not told exactly where to take him if they have a designated area. Overall very nice stay and would go back again.

Partner

8/10

Excellent

02 Apr 2026

Ashley

Breakfast menu was more continental than actual breakfast. The room was clean, but the facility was outdated.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Corey

Great place to stay minus the 1st floor

4/10

Poor

28 Mar 2026

Michael

The Hotel needs some major upgrades. It was clean and staff was great, but hotel is dated. It was the least expensive hotel we found, so I guess I got what I paid for.

Business

10/10

Exceptional

27 Mar 2026

Shannon

Rooms are clean staff is amazing and very nice I want to personally thank the office manager he’s a very kind man and understanding definitely would recommend this hotel

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Thomas

The room was very comfortable with places to sit and a refrigerator with freezer. Great breakfast buffet. Only one elevator was working which created quite a wait. The swimming pool was out of order. The only place to get ice was on the first floor - all the others were out of order. The staff did keep the lobby area and hallways clean.

Partner

6/10

Pleasant

22 Mar 2026

debra

The pool was out of order no working ice machines only one light out side there had 6 lights in the parking lot none working. Had to ask of room service we were there 5 nights and then only got trash out and clean towels.Said it was smoke free the weed was bad on Sat night.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Garrick

When we arrived we were told the indoor pool was closed and only one elevator was working. In our room we found the hide-a-bed frame was rusted and there was rust stains all over the mattress. Over our 4 night stay room service never cleaned our room or refreshed anything. One of the exterior entrances had a broken key card reader and was left unlocked all the time, which meant anyone could come into the hotel at any time. On the last day the hot water did not work at all and we were unable to take showers.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Cesar

Yes it was good

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Grzegorz

No working ice machine in sight

Partner

2/10

Poor

15 Mar 2026

jose

The pool was not available— ice machines out of service. The smell was bad not smell like clean place

Partner

8/10

Excellent

11 Mar 2026

Elizabeth

Arrived but the room was not ready.

4/10

Poor

10 Mar 2026

Michael

Pool was closed. Maybe when I booked the room I could’ve been told. Or a email before I checked in.
Booked for three nights. The first two I had no TV. Signal kept going out every half hour or so and it stayed out for 10-15 minutes. Happened like four times each night.
Also please tell housekeeping there are cow webs on the ceiling of 316

Family

4/10

Poor

09 Mar 2026

Helen

not satisfied on everything.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Denise

We were told the pool was having maintenance performed and we could not use it. The pool was the number 1 must haves on our list of amenities and it should have been listed as non-working or that there was no pool at all. The continental breakfast was ok. The staff were nice. The lemon water is a very nice touch, nice and cool drink after a very long road trip!! The room could have been cleaner. The facility smelled like feet, the carpets need to be sanitized and professionally cleaned it will help eliminate the odor in the hotel. I didn't get the amenity, the use of the pool, that I paid for.

Family

2/10

Poor

09 Mar 2026

NATHAN M

Room was not clean, the bed was damaged and extremely uncomfortable and this is all while paying for the highest level of room they have. I recommend staying elsewhere.

Partner

4/10

Poor

08 Mar 2026

Zaire

No it was not. There was no kitchen

4/10

Poor

08 Mar 2026

Michelle

Was not happy it was not noted pool was out of service when booked. Power went out shortly after arrival.The Internet /cable was always glitching every few minutes when I use. Unable to watch any show. Breakfast was okay.

Family_with_children

10/10

Exceptional

08 Mar 2026

Shannon

The staff are awesome very kind and polite the establishment is very well maintained and clean food is great

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Briana

Rooming with two kids and the tv was out of order and so was the pool. Booked this location for the pool amenity. When I spoke to the front desk about the pool being closed they gave me an attitude and stated it’s on the website. I booked my stay from Expedia not the hotel website. Very disappointed.

Family_with_children

8/10

Excellent

04 Mar 2026

Brian

The room was nice and clean and the staff that checked us in was very nice and professional. We reserved a room for 6 people including 4 kids. We booked this hotel specifically for the pool, but found out at check in that the pool is closed until at least next week. The Expedia website led us to believe we would have access to a pool and does say anything about it being closed. We also weren't thrilled that there were no pillows available for the pull out sofa bed. We asked the gentleman at the front desk, but he said he could not give us additional pillows and that there is a specific number of pillows in each room. The breakfast was good, so that was a plus!

Family_with_children

8/10

Excellent

04 Mar 2026

Philip

Professional

10/10

Exceptional

04 Mar 2026

Amy

Nice property, clean, close to shops and restaurants.

Friends

8/10

Excellent

01 Mar 2026

MARY C

A reasonable price for our stay

6/10

Pleasant

01 Mar 2026

Travis

Room was clean. Staff were nice

Partner

4/10

Poor

26 Feb 2026

Terry

TV kept going out, phone didn't work, pool was closed, breakfast area was cold, grounds outside lots of trash, hot water was tepid...too cold to shower.

Self

6/10

Pleasant

22 Feb 2026

Tanya

Not my first choice

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Stuart

Pool was closed for maintenance. Room was fine, location was good. Staff were somewhat friendly.

Family_with_children

2/10

Poor

20 Feb 2026

Daryl

I booked this hotel specifically because it had a pool. Of course when we got there it was down for seasonal

6/10

Pleasant

20 Feb 2026

Taniah

room decor was super dated, but the cost was fair for the quality of the property

8/10

Excellent

19 Feb 2026

Daniel

The stay was ok,breakfasts was great

4/10

Poor

19 Feb 2026

Alexis

I booked here specifically because there was supposed to be an indoor pool, but we found out when we got there that it was closed.

Then we got to the room and there was a plunger sitting outside the door, the ice machine didn’t work on the 4th floor, there was a really long hair on the beat-up looking sheet that covered the comforter, and the comforter was very thin and not very warm at all.
Staff was nice enough but it all just felt very run-down.

6/10

Pleasant

18 Feb 2026

Amy

The beds and pillows were very comfortable. However, the room was loud and I could hear doors closing and people walking in the hall. The decor was aging. The pool was closed. The television in the exercise room would not turn on nor would one of the treadmills. The other treadmill worked but you could only run at speeds that ended in 0 (6.0 or 7.0 but not 7.4). Breakfast was fair.

Self

2/10

Poor

15 Feb 2026

Kody

The worst hotel

Business_and_leisure Family

8/10

Excellent

15 Feb 2026

Hillery

Comfortable bed, clean spacious room and great breakfast.

Leisure Partner

2/10

Poor

15 Feb 2026

Cornelia

Site didn’t mention pool was down. Found out upon check in. Tried to call to confirm reservation and ask about pool in advance no answer. Phone answer system needs immediate attention. Hotel entry door was old. The whole decor of hotel is outdated. Hotel had bad odor. Room was not cleaned properly. Walked into room with a red straw on floor from previous guests as well as other things. White Duvet had old urine stains. Door was off hinge could see outside of room in space from this. Amenities in room were bad. No coffee pot. Shower took forever to get hot. I felt like I was more at a rest stop motel than nice hotel in lovely area. Would not recommend.

Partner

10/10

Exceptional

15 Feb 2026

Philip

Executive suite was perfect and very spacious compared to all the other rooms

Leisure Friends

4/10

Poor

12 Feb 2026

brenda

No hot water