Name: Vail Residences at Cascade Village
Address: 1300 westhaven dr vail, Vail, Co, 81657, US

8/10

Excellent

04 Aug 2026

Maurene

Nice, quiet location and condo was clean with a well supplied kitchen. Unfortunately, the washing machine did not work, which we reported to the person at the Hyatt check-in counter. The washing machine was repaired. When we made coffee the following morning, the coffee was leaking onto the hot plate - we figured we must have spilled coffee. After the coffee had cooled while in the carafe, we moved the carafe onto the granite countertop and needed to wipe up the base of the coffee machine. Several hours later when we returned to the condo, the coffee had leaked out of the carafe into a large puddle on the countertop. We discovered the glass carafe had a crack at the bottom of the handle, which we reported to the main desk person - this was not taken care of. Otherwise, we would consider staying at the Residence In at Cascade Village again.

10/10

Exceptional

28 Jul 2026

Stacey

This was a great place to stay for probably half the price of the hotel it is associated with. Walk to hotel is about a 5 minute walk on a quiet street that crosses Gore Creek. Bed was very comfortable. It was nice to have a kitchen while travelling. This place has a pool and hot tub that I never saw anyone use in the 3 days I stayed. Hotel shuttle is very handy in getting to the villages in Vail. Would definitely recommend.

10/10

Exceptional

13 Jun 2026

Clint

The place was amazing! We had a great time and plan to return.

Partner

10/10

Exceptional

09 Mar 2026

Elizabeth

We loved having a place we could all gather around the dining room table for dinner instead of restaurants every night.
Everything was neat and tidy.
The only suggestion I would add is to have some laundry detergent pods in addition to the dishwashing supplies. It’s not something I thought to bring and was not easily available near the hotel. (We did not have a car)

4/10

Poor

07 Mar 2026

Phil

I rented residence specifically for the laundry component which, funny enough, wasn't working. Breakfast hours we sporadic, a few other things off point as well. Beautiful location but for the uncertainties it might be best to look in Lions or even Vail Village.

Partner

8/10

Excellent

18 Dec 2025

Stephen

Good stay despite some issues. It took three people (including a senior manager) to check me in. It was like I was the first person whoever checked in before. I think it had to do with the fact I had a condo that the hotel operates but maybe doesn't manage. Check out was also questionable. We charged a meal to the room and did not get a final invoice at check out. The sauna also didn't work. The best part were the shuttle drivers; they were great.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Stacie

We stayed in the condos. Great place near the bike trails.

Partner

6/10

Pleasant

29 Nov 2025

RAJ

The room was in decent condition and fine for two nights, but not anymore. The light in the bathroom did not work so this made it very inconvenient to take a shower or use the toilet. I had to use my iPhone light. I tried to change the lightbulb, but no success. The window shades were old and partially functional. With that being said, the bed was good. It was a sleep number, and the kitchen had been upgraded with new appliances and faucets. Not sure when Hyatt took over the cold stream condominiums, but we liked the Millrace condominiums better in the past.

Leisure Family

10/10

Exceptional

21 Sep 2025

Linda

The man that checked us in was wonderful. I think his name was Grant. So very helpful.

Leisure Family

8/10

Excellent

14 Sep 2025

Gerald

Dated unit, but clean and well equipped.

It is a little deceptive to have a picture of the Grand Hyatt implying you will be staying on property only to learn your accommodations are off property. The place was very dated. Old appliances, decor, fixtures, etc. On the positive side it was very clean and well equipped with plenty of towels and toiletries. They could have had some more laundry detergent and coffee, but otherwise ok.

Self

8/10

Excellent

03 Sep 2025

Rosa

Good location, quiet yet walkable to the Grand Hyatt for dinning or spa services

8/10

Excellent

19 Aug 2025

enrique

Great property with probably the best location in Vail. besides a couple issues with the makoto and front desk staff, a stay to remember. Definitely would stay there again

8/10

Excellent

28 Jun 2025

ankush

Great condo . Well kept. Hotel housekeeping ok

10/10

Exceptional

24 Jun 2025

Jonathon

Great location! Clean condo. Comfy bed. Great hotel amenities. Highly recommend this place!

Leisure Partner

10/10

Exceptional

16 May 2025

Leslie

The entire staff is friendly and extremely helpful!

Business Self

4/10

Poor

06 Apr 2025

ken

Condo was extremely dated and many basics need attention (bed, blind, shower tile broken)

Business

2/10

Poor

17 Feb 2025

rahul

We were unable to turn heat off and it was 80 degrees everyday.
Bunk bed was not upto standards, I think it was super old .
No one picked up the phone at Hyatt to get us a shuttle .
No Hyatt points as the room was booked via Expedia, they did not seem to happy booking via Expedia
And a few more things

Business Family

6/10

Pleasant

08 Feb 2025

jennifer

Switched to a different property last minute. It was larger but definitely not as accessible
This created many logistical nightmares.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Cora

Fall weekend in Vail

The front desk was super helpful, and went out of their way to help us out! The pool and hot tub area was beautiful and the complex was well kept. We really enjoyed our unit.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Benjamin

Great layout with plenty of space for all the family

8/10

Excellent

21 Sep 2024

Vandera

Nice and quitee

Leisure Friends

10/10

Exceptional

13 Sep 2024

Ionel

It was in a quiet area close to the mountain!!!

Leisure Family

10/10

Exceptional

03 Sep 2024

Erdogan

Everything was great. Maybe you can leave some tea bags in the room. Coffee was good, but we are tea drinkers and there was none.

10/10

Exceptional

02 Sep 2024

ANOOP

Excellent

Leisure Family

10/10

Exceptional

02 Sep 2024

Frances

End of August great time to visit - off season, no people, empty restaurants, great weather.

Leisure Partner

6/10

Pleasant

19 Aug 2024

Ann

The house was disappointing. The sofa was so dirty and stained so bad we had to put a blanket on it before we could sit on it

Leisure Friends

2/10

Poor

05 Aug 2024

Alix

No Air conditioning and our unit was 94° inside the entire time we stayed there. So no sleep for two nights and had to keep all the doors and windows open whenever we were inside… Which actually didn’t do anything anyway. I actually cannot believe it’s legal to rent this place in such conditions… It was absolutely unbearable. I would only stay here again in the fall or winter, as summer is completely unlivable. 94°!!!!

Leisure Family

4/10

Poor

04 Aug 2024

subir

They didn't have reservation information from Expedia. Had to wait for a while to figure out that I had reserved and paid and showed them my correspondence from Expedia which smoothed everything out otherwise they weren't able to find a single thing showing I had paid. They were nice about trying to get it resolved. Kitchen area on first floor had a very strong sewage smell otherwise good property and area. Door needed to be lifted to lock. Would not have been possible to lock door for anyone without ability to put brute force. Would be very good stay if those issues were addressed.

Leisure Family

10/10

Exceptional

17 Jul 2024

William

Property was pleasant, nothing spectacular. was well kept and had some updates. However, the best part of the entire stay was the staff. Amazingly accommodating. Stacy (I think) who was in charge of the residences went out of her way to amend the reservation so we could stay an extra night which was not possible through expedia. All other staff always friendly and accomodating as well.

Business_and_leisure Family

10/10

Exceptional

08 Jul 2024

MARJORIE

Platinum property with a breathtaking view next to the creek.

Leisure Family_with_children

4/10

Poor

16 Apr 2024

George M

I would recommend to stay away.

This was a little uncomfortable. It felt like we were in someone’s homes that was being lived in. Not like an airbnb but more like we walked into a house. Everything was older. Photos everywhere of the current owners. Old sheets and pillows. Super unsettling. I was surprised.

Friends_and_family Family

10/10

Exceptional

15 Mar 2024

Honey

Beautiful home. You have to shuttle everywhere but the shuttle was quick and convenient.

Business_and_leisure

10/10

Exceptional

03 Mar 2024

Thomas

Enjoyable experience. Very easy.

Friends

6/10

Pleasant

20 Dec 2023

Oscar

Great property, bed at condo is very noisy

The property is fine and the service was excellent. The only issue is that the bed at the condo was very noisy. It was a metal bed that would grind and make noises at the slightest movement making it very difficult to have a good sleep.

Partner

10/10

Exceptional

07 Nov 2023

Anthony

We stayed here for our wedding it was simply beautiful

Leisure Partner

10/10

Exceptional

21 Oct 2023

Ruby

Absolutely LOVED our stay here. Felt like home away from home. Super clean and such a nice condo with all the necessary amenities.

Friends_and_family Family

8/10

Excellent

19 Sep 2023

J.R.

Condo was in great location and had adjacent amenities (pool-hot tub), covered parking. Inside was original dark and gloomy 1970’s. Poor lighting. Was clean and comfortable bed. Will try to look for a more updated unit next year.

Partner

10/10

Exceptional

12 Sep 2023

Elii

Good views

Leisure Family

8/10

Excellent

04 Sep 2023

Linda

The unit itself needs new pillows in the primary bedroom (closet inclusive).

10/10

Exceptional

15 Jul 2023

Scott

Some of the amenities were not available due to repairs so staff member Kathy generously upgraded our condo so we could have access to another pool and hot tub. Great hospitality!!

Leisure Family

10/10

Exceptional

10 Jul 2023

Jaime

I have always loved this hotel. This was the first time we stayed in the condos.

Leisure Family

8/10

Excellent

21 Jun 2023

Jennifer

Beautiful property with so many nice amenities. The shuttle service is fantastic, access to the hotel pool, gym, etc is a big bonus in addition to our own condo pool. A few hiccups with a warm fridge and parking for only 1 vehicle, but management was super quick to address. The condo was clean, cozy and very well appointed. We’ll be back!

Business_and_leisure Family

8/10

Excellent

13 Feb 2023

Fran

The property was beautiful! Although I was disappointed in the snow removal around the condo and the fact that handi capped accessibility and accommodations was lacking.

Leisure Friends

4/10

Poor

31 Dec 2022

Michael

This property does NOT match the description on Expedia site. We booked 3 bedroom Platinum condo that was described as 1869 sq. ft. and having 2 bedrooms with King beds and one bedroom with twin beds or queen bed. In reality, we were assigned to a much smaller condo that had only one king bed room and two tiny bedrooms with two twin beds each, with both bedrooms sharing a bathroom. The beds were so small, that my 6' tall son could not fit on the bed. We tried to contact the management, but their working hours conveniently end at the same time as check-in begins (4pm). Eventually (next day) we were able to talk to the management and were told that the condos described on Expedia do NOT exist!!! This forced us to get an additional room at an adjacent Grand Hyatt (fortunately we were offered a discount on an additional room by very nice Grand Hyatt personnel, that is managed separately from Residencies). As a result we had to pay thousands of dollars in extra accommodation costs and we had to separate our family into two properties.

Unfortunately, wrong description of condo was not the end of it. One day before our departure our condo account was charged for what turned out to be an extremely expensive gloves that we supposedly bought in the hotel ski shop. We had to argue for hours stating that we did not buy anything. The amount was eventually refunded only after we repeatedly demanded that hotel shows us a signed sales slip and threatened to dispute the charge with the bank

Leisure Family_with_children

10/10

Exceptional

20 Dec 2022

Ruben

what an amazing experience for our first VR. wouldn’t change it for the hotel. the residence is mind blowing for winter experience. it has way more than what we expected. we traveled with our 3 year old daughter and it was just perfect.

Leisure Family_with_children

6/10

Pleasant

13 Dec 2022

david

We stayed in the privately owned condos on property. Originally booked a king and 2 twins but unit didn’t have it. Had to move units due to hot water heater not working. New unit had proper bedroom setup but not as nice. Front desk comped our breakfast after we asked for something for our troubles. Busy resort with lots to do but wouldn’t stay here again due to issues. Shuttles they provide are nice to get around Vail for free. Disappointed in lack of follow up from manager team and owner.

Leisure Friends

10/10

Exceptional

03 Dec 2022

Trenton

Staff goes beyond expectation to make you feel welcome.

Leisure Family

8/10

Excellent

14 Feb 2022

Byron

The staff were very helpful and accommodations were also good.

Business_and_leisure Family

8/10

Excellent

13 Feb 2022

Kathleen

Front desk did offer to make our stay better. We had paid for a king but got a Queen. They offered to move us to a 2 bedroom with a king but it would cost more. Chose not to move. Condo very dated and impossibly small bathroom. But clean and convenient location.

Leisure Partner

6/10

Pleasant

18 Jan 2022

sandra

Property unit it self really dirty, pull out bed with springs coming out requested comforters to cushion was given a hard time to finally got them, don’t think for the $$$ Bed pull out can be so bad. No attention to detail on the unit bathroom dirty super small.

Leisure Family

4/10

Poor

27 Dec 2021

James

Sadly we were extremely disappointed by our experience at this property. Stayed for a winter ski trip with 3 adults (2 experienced Skiers) and 2 kids (first time skiing) and we rented a 2 Bed 'Platinum\" Condo at a premium price.

Unfortunately Expedia has character limits in its reviews so I cannot list every problem we had but the key things to note are:

1) Condo was very dated, probably last remodelled in the late 90's, bed was broken and walls are extremely thin. Not up to Hyatt standards and well overdue an update.

2) Condo's are NOT part of the hotel. If you have room problems you are dealing with a HOA not the hotel itself. This makes a HUGE difference with service. We had big problems.

3) If you have kids with you who are skiing for the first time - just DON'T stay here. The training slopes and ski school are located at Lionshead which means you have to use the hotel shuttle. The shuttle starts at 8am and ski school starts at 9am, it is a VERY tight window with the regularity of the shuttles. Furthermore the shuttle on the way back had NO organization or line on the first day - there were 100 people trying to get on a bus that holds about 30 - and my poor kids nearly got crushed with everyone shoving. It was dangerous and disgraceful organization.

To summarize - if you have kids with you or any first time skiers don't even consider staying here. If you don't have kids - hotel might be an option.

Leisure Family_with_children

8/10

Excellent

06 Dec 2021

Bridget

The condo we chose was the best. I would have given 5 stars but it had an old smell to it, but nothing Febreze couldn't fix. It was the most beautiful view I saw around. We will pos def go back to this same location

Leisure Family

10/10

Exceptional

28 Nov 2021

Todd

Excellent time and stay at this wonderful condo.

Leisure Family

10/10

Exceptional

19 Sep 2021

Verified traveler

Thought I was at the hotel but it was a condo down the street. It worked out fine and location is good.
Need to make it clear that the mattress to the pull out couch is under the bed in bedroom. Only found it be chance the second night of stay. First night slept on box springs.

Friends_and_family Friends

10/10

Exceptional

13 Sep 2021

Jon

Fine property

Leisure Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Simply AMAZING

Leisure Family

8/10

Excellent

08 Aug 2021

Verified traveler

Nice pool right outside our door. We usually had it to ourselves! Quiet, too.

The only real downside was the hide-a-bed for our son. It was extremely slanted…something was defective.

Leisure Family_with_children

8/10

Excellent

20 Jul 2021

Verified traveler

The house was too hot. No air conditioning or fans

Leisure Family

6/10

Pleasant

14 Jul 2021

Verified traveler

Gorgeous property with amazing views. Isolated with disappointing food options. Staff there just to put in their hours, unhelpful. Does not meet Hyatt or Grand Hyatt level of service.

Business_and_leisure Family

10/10

Exceptional

01 Jul 2021

Verified traveler

Location of the property was good and nice to have parking as well. Unit was well configured.

Leisure Partner

2/10

Poor

29 Jun 2021

Verified traveler

This review is more about the issues we had with our booking. We paid for a king room in our booking. When we arrived our room had a queen bed. We went to the front desk and they said there was nothing they could do. I contacted Expedia and after 45 minutes of getting no where with someone in India I asked to receive a call from someone in authority. I was assured that I would receive a call in 45 minutes to an hour. Still waiting for that call. I sent an email to Expedia and they replied with an email stating that they were on top of it and would resolve my issue. Still waiting. Expedia used to be my go to but not anymore and I will tell everyone I can to steer clear of them. As far as the room at The Grand Hyatt, if you dont mind a small bedroom and bathroom with a queen bed, it was decent. The Hotel itself( we stayed at the condos next to the Hotel that they manage) is awesome and the ammenities and service is top notch.

Leisure Partner

10/10

Exceptional

22 Mar 2021

Andreas

Amazing stay!

It was an amazing stay. We loved the combination of living in an apartment and having access to the hotel at the same time.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2021

Verified traveler

Beautiful property and our condo was very nice! So convenient to everything as well.

Leisure Partner

10/10

Exceptional

17 Dec 2020

Alex

Nice facility, great outdoor pools & hot tubs, amazing stuff!

Leisure Friends

8/10

Excellent

13 Oct 2020

Verified traveler

The condo is ok for sleeping 4 or more but only has queen beds. The floors and walls are a bit thin as we could hear every footstep and noise from the condo below and to the side. Well appointed kitchen!

Leisure Partner

8/10

Excellent

24 Sep 2020

Debora

The place was ver comfortable and nice. It was great that you could use the facilities of the hyatt. The surroundings were beautiful and very nice trails to do easy walks or running bikes. I would have personally like a more updated place. The tv itself was 32 inches and it was uncomfortable to watch from the old couch. So a little bit of improvements wouldnt be bad. Aside from that it was good

Partner

10/10

Exceptional

11 Aug 2020

Cesar

Highly recommend

We really enjoyed staying at The Residences at Cascades. Very nice condo along the river with a private pool and jacuzzi for our building was amazing!

Friends_and_family Family

10/10

Exceptional

06 Aug 2020

Cesar

Family Staycation

Hotel is very clean and accommodating considering all circumstances. Would definitely recommend for any family or a couple for a staycation getaway

Friends_and_family Family

10/10

Exceptional

27 Jul 2020

Mark A

This is a great place is to stay. We stayed in the residences which is separate from the main hotel - but there is still access to all hotel amenities.
Staff is exceptional and the grounds are spotless. Enjoyed the pool but not the spa. Pool and hot tub are very comfortable and they did a good job during this Covid-19 pandemic.

Friends_and_family Family

10/10

Exceptional

05 Jul 2020

MIlaK

We absolutely loved our stay at the cascade village! The condo was spacious, clean and equipped with all necessary appliances and table wear, it was very convenient to have a washer and dryer as well. We will definitely go back!

Leisure Family

10/10

Exceptional

12 Mar 2020

Verified traveler

Loved the convenience to ski slopes and having a quiet place to stay in Vail

Leisure Family

10/10

Exceptional

23 Feb 2020

Verified traveler

Great location, excellent facilities, quiet, private ski lift...

Family

10/10

Exceptional

18 Feb 2020

Arun

Great place to stay

Great stay, condo was huge. Plenty of space. Condo shuttle took us to ski rental place and lift which put us on mountain quickly. At end of day we came down to same area and they took care of all the equipment. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

29 Jan 2020

Verified traveler

Nice condo, though the bathroom is a bit small. Being affiliated with the Grand Hyatt was great. They have a complimentary ski valet right at the lift, and free shuttle into town.

Leisure Family

10/10

Exceptional

06 Dec 2019

Amy

This place exceeded our expectations! It is lovely and I would highly recommend it. Great location. Beautiful condo.

Friends_and_family Family

10/10

Exceptional

22 Sep 2019

Megan

Great option for groups!

The residences were a great option for a group of 7. The property was very clean and nearby the main lobby. Parking options were great, beautiful scenery. Plus a champagne vending machine!

Friends_and_family Friends

8/10

Excellent

09 Sep 2019

Verified traveler

I made reservations at this facility over three months ago. On August 24th, I received an e-mail stating they were looking forward to my arrival. My reservation was September 7th. I and my party drove around trying to find the facility. I finally called and was told that the name of the facility had been changed over a month ago. That means the name was changed before the e-mail I received, but I was never told this. So, I found it but I cannot understand why I was not told the name had been changed.

Friends_and_family Family

10/10

Exceptional

02 Aug 2019

Verified traveler

location was awesome. amenities were great. loved the bathrooms

Leisure Family_with_children

8/10

Excellent

26 Jun 2019

Verified traveler

Our stay in the Condo at COLDSTREAM was nice. Having covered parking was great. Disappointed that food/beverage was not more affordable at the hotel. We did not eat at the hotel due to cost.
The location was great! We did enjoy our stay very much.

Friends_and_family Family

10/10

Exceptional

09 Jun 2019

Verified traveler

Beautiful condo! Fully stocked kitchen. Easy parking. Easy access to shuttle. We loved our stay.

Leisure Partner

10/10

Exceptional

23 Feb 2019

Verified traveler

The Cascade Village (where Talisa is) has a chairlift with easy access in and out of the Vail ski areas.

Leisure Family

8/10

Excellent

04 Feb 2019

Pat

Very nicely remodeled. The ski in, ski out is the best!

Pool and jacuzzi are also amazing and with great views.

Business_and_leisure Partner

8/10

Excellent

22 Jan 2019

Verified traveler

Real nice/Good stay & good folks! Ski rental staff were friendly & pros,Kelly was great fella! Thank you ALL!

10/10

Exceptional

09 Jan 2019

JEFFREY

Vail at it’s best.

We stayed at a condo unit . Very beautiful but a little outdated. The bed was very uncomfortable. The hotel itself looks incredible and the service is great. My next time will be at the hotel. The ski in ski out service is incredible you won’t be disappointed at this hotel.

Family

10/10

Exceptional

07 Jan 2019

Verified traveler

Near ski lift, vail villages & restaurants. Friendly & curteous staff. The condo is roomy & spacious. Free shuttle to vail villges

10/10

Exceptional

09 Sep 2018

Cindy

Great location, nice place
Suggest they add sugar to go with the coffee and a new coffee pot that has automatic shut off.

Family

10/10

Exceptional

30 May 2018

carol

Vail condo

Great relaxing stay. Condo was in a quiet location. Were able to use the hotels amenities which was a nice surprise. Staff very helpful, patient and kind. Definitely will stay here again!

Partner

10/10

Exceptional

25 Feb 2018

Arm

Nice hotel near lift #20

It was a great place to stay in the Vail area, specially if you are looking to have fast access to the mountain.
The residences are located 3 min away by shuttle to the hotel complex which is now a nice and modern facility.

Family

4/10

Poor

18 Feb 2018

Verified traveler

In need of an update

The service and management were excellent. The particular condo unit was in need of an update. The couch would not support our modest weight and the mattress was not quite comfortable.

Partner

10/10

Exceptional

09 Jan 2018

Carlos

Excellent Hotel

Great spot excellent staff good food !!!

10/10

Exceptional

18 Sep 2017

Warren

Very Nice Place

We truly appreciated the prompt shuttle service for transportation to Vail Village for walking and dinner.

Family

10/10

Exceptional

22 Mar 2017

Sandra

Great place, would stay again.

Family

10/10

Exceptional

08 Mar 2017

Verified traveler

Nice room and location

Close to lift, ski rental with valet. Well equipped kitchen. Clean and comfortable.

10/10

Exceptional

07 Mar 2017

Steve

Hotel Talisa-Coldstream

The staff was excellent and very accommodating. The services of the spa and gym were also very nice. The property itself was good, a few outlets didn't work, shower water pressure was pretty low, and the kitchen table area although it sat several people was very difficult to manage with children and a large group. All requests were met within a timely manner for our children's needs as well. Parking was very challenging as we had 2 vehicles and 1 covered spot. Overall would rate it 4.5/5 as it was very enjoyable, local for the ski lift, good price, great service, and some minor upkeep modifications to the house.

Family

4/10

Poor

14 Feb 2017

Verified traveler

All product is outdated and overly expensive.

A mix of different quality condo properties under one management group with C product.

10/10

Exceptional

06 Feb 2017

Verified traveler

Beautiful renovation. Felt brand new!

The two bedroom condo we rented was just completely refurbished with gray granite countertops and granite round table, gorgeous soft close cabinetry and wide plank hardwoods. There were new baths with walk in showers and beautiful tile work, chrome Grohe fixtures, heaters. The 11' ceilings and floor to ceiling windows with stunning views of the aspens and firs was delightful. The wood burning fireplace had a beautiful, contemporary stacked stone surround and hearth. We called the front desk with several requests during our 11 day stay and they went out of their way to take care of our every need. Excellent hotel!

8/10

Excellent

31 Aug 2016

Verified traveler

This was the low season and the main resort was under remodeling. The staff was less than responsive to my needs.

10/10

Exceptional

06 Apr 2016

Adam

Great hotel, very convenient and very

Hotel will be undergoing complete renovation so some of this may not be applicable in 2016/2017. However, my stay was very pleasurable. We arrived early and our room wasn't ready (but we knew check in wasn't until later so we weren't surprised or upset). Concierge and staff were VERY friendly and very warm to us. Great benefit was shuttle that looped between the resort, Lionshead, and Vail Village every 15 min. Always easy to catch and really helped make the trip a lot easier. The pool and hot tub were very cool.

Free ski storage and lift from resort and private cat trail down to it...

Would absolutely stay here again.

10/10

Exceptional

04 Apr 2016

Verified traveler

Nice full service hotel next to lift

Clean rooms, on site bar restaurant, room service, ski shop, rentals, next to lift, on shuttle route. Does charge daily resort fee and parking for extra $50/day. About to undergo renovations which will help the tired appearance. Would stay here again on next trip to Vail.

6/10

Pleasant

27 Mar 2016

Verified traveler

Not so great

It was a busy weekend but the service at the hotel was lacking. Room was fairly dirty and had an old salad in one of the cabinets. Rooms are set to be remodeled at the end of the year (2016) so hopeful rooms and service will be upgraded.

Family