Name: The Arrabelle, A RockResort, by Vail Resorts
Address: 675 Lionshead Place, Vail, CO, Vail, 81657, US

10/10

Exceptional

22 Jul 2026

Joe

Hospitality! Brandon and Kevin represent the brand well!

8/10

Excellent

22 Jul 2026

Jeff

Everything was great but the

4/10

Poor

21 Jul 2026

Sybil

The Arrabelle is a beautiful property, but it lacked one very important amenity during our stay in July-a properly functioning air conditioner.
On the evening of July 17, we inquired about why our room was so warm. A staff member told us that, due to capacity, the hotel's system was unable to adequately cool the room. This explanation was confusing because the hallway outside our room was noticeably cool. We were offered a fan, but it simply circulated the warm air and did little to improve the comfort of the room.
It wasn't until our last night, July 19, that we were provided with a portable air conditioner (swamp cooler). While it helped somewhat, it was very noisy and made it difficult to sleep. One of the things my husband looks forward to most on vacation is getting a good night's rest, and unfortunately that wasn't
possible.
To make matters worse, when we checked out on the morning of July 20 at approximately 5:00 a.m., my husband approached the front desk. A young woman saw him standing there but did not acknowledge him and instead walked away. She didn't return until about 5:07 a.m. to assist him. A simple greeting or acknowledgment that she would be with him shortly would have gone a long way.
While the hotel itself is beautiful and has many positive qualities, the lack of a functioning air conditioner, the delayed response to the issue, and the disappointing customer service at checkout significantly impacted our overall experience.

6/10

Pleasant

18 Jul 2026

John

The staff is wonderful, friendly and helpful. The room was fine, location of the porperty

6/10

Pleasant

18 Jul 2026

William

The front desk personnel were not empowered or helpful. The room was fine, but is showing normal wear. No instructions on how to use the TV.

Don’t understand why you don’t get daily room service either.

On the flip side the bell staff was outstanding.

Self

10/10

Exceptional

18 Jul 2026

Nicole

I have to say I travel a lot, this hotel and property is absolutely stunning and fantastic. The staff is exceptional, they are so welcoming and friendly. I think I’ve made new friends.

Self

10/10

Exceptional

15 Jul 2026

Pavana

Very amazing staff. Very clean rooms. Great breakfast. Extremely convenient..would definitely stay again. Pool was ok. Needs a little maintenance.
But cannot complain. Valet parking was very helpful.

Family_with_children

10/10

Exceptional

15 Jul 2026

Samantha

Our stay at The Arrabelle was absolutely incredible, and what made it so special was the exceptional staff. After an overnight flight delay and cancellation completely disrupted our travel plans, we arrived exhausted and discouraged. From the moment we walked through the doors, everyone made us feel genuinely welcomed and cared for.

A huge thank you to Brandon Powell, who went above and beyond to ensure we had a wonderful stay. His kindness, professionalism, and genuine concern turned what had been a stressful trip into a relaxing vacation. He checked in on us, made sure everything was perfect, and truly made us feel like valued guests. His level of hospitality is something you don’t come across often.

The valet team was equally amazing. They were always friendly, attentive, and quick to help with our luggage, car, or anything else we needed. Every interaction was met with a smile, and they consistently provided outstanding service.

We also loved breakfast at The Tavern, where Dylan took excellent care of us. He was incredibly kind, attentive, and personable every morning. He made sure we always had everything we needed and created such a welcoming atmosphere that breakfast became one of the highlights of our stay.

The Arrabelle is a beautiful property, but it’s the people who truly make it exceptional. Every employee we encountered made us feel valued, and their warmth and attention to detail transformed a difficult start to our trip into an unforgettable experience.

Partner

4/10

Poor

12 Jul 2026

Cecilia

We were very disappointed with our stay at The Arrabelle. Unfortunately, the overall experience fell far short of what we expected from a luxury hotel.

A major issue during our stay was a power outage that lasted approximately 15 hours. We completely understand that unexpected situations can happen, but what was most frustrating was the lack of communication. We repeatedly asked for updates, and the staff were unable or unwilling to provide meaningful information, leaving guests feeling uninformed and unsupported.

Throughout our stay, many of the staff members seemed inexperienced and, unfortunately, were not particularly friendly or welcoming. Customer service was inconsistent and did not reflect the level of hospitality we expected.

Housekeeping was also disappointing. Our room was not cleaned thoroughly, and basic amenities were not properly restocked, requiring us to request items that should have been replenished automatically.

Ultimately, our experience was so disappointing that we decided to end our vacation early and check out before our scheduled departure. We would not choose to stay at The Arrabelle again and cannot recommend it based on our experience.

Family_with_children

8/10

Excellent

10 Jul 2026

Jill

Nice hotel. Not a five star property. We were with a party of eight total of three rooms. They all varied in quality and the location does matter. Nice patio, great breakfast was included.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Robin

Excellent staff. Great location & well appointed rooms. We were treated very well, we cannot wait to
Return to the. Property. Hannah was particularly helpful.
Thank you,
Meredith & Robin

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Kusum

Wonderful stay, friendly staff and excellent valet team. Very kind and nice people! We stay every year and haven’t been disappointed.

Family_with_children

10/10

Exceptional

06 Jul 2026

Diana

Summer family trip in June the week after father’s day. Family with 2 children (5yrs old) and my parents. We could not have picked a better hotel. Loved that they had everything….from the food, to the stores for souvenirs and up the mountain games for the kids. They did the rock climbing, zip lining, trampoline and the ride WOW! Best trip ever. The rooms were very clean and everything was top notch.

Family_with_children

10/10

Exceptional

05 Jul 2026

Terri

Beautiful hotel. Excellent location. Helpful, friendly staff.

Partner

10/10

Exceptional

05 Jul 2026

Matt

We stayed in a 2 bedroom unit during our stay over 4th of July weekend. The condition and quality of the hotel are top notch. Breakfast was great. Lots of food options available. We had a great time.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Robert

The room was beautiful, large, clean, comfortable, and well maintained. We really enjoyed our stay, and we would certainly stay at the Arabella once again in the future.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Tameka

This luxurious property is steps away from the Gore Trail for a stroll along the river, Berry Picker Trail for a fun hike, Gondola One for a scenic lift up the mountain, and right in the center of all the shoppes and eateries in Lion’s Head Village. I can’t imagine staying anywhere else!

Self

4/10

Poor

01 Jul 2026

Himabindu

We recently stayed at The Arrabelle during a special Colorado trip with my elderly parents. The property itself is beautiful, the location in Vail is excellent, and the front desk staff were courteous and genuinely tried to help when we raised our concerns.
Unfortunately, our assigned room did not match the expectations created by the room photos used during booking. While I understand that hotels use representative images and room assignments vary, our room overlooked an enclosed courtyard and neighboring buildings with virtually no view or privacy. It felt much darker and more enclosed than the bright, open rooms shown in the listing.
Another challenge was the unusually high beds. My elderly mother had significant difficulty getting in and out of bed, which made the stay less comfortable for her.
We asked if another room was available, but the hotel was fully booked, so we understand there was little the staff could do at that point.
My biggest suggestion would be for the hotel to provide clearer information about room views or offer room categories based on the view (courtyard, village, mountain, etc.). That would help guests choose the experience they're expecting and avoid disappointment.
The hotel itself is lovely, and the service was polite. I simply wish the room we received had better reflected the experience presented during booking.

Family

10/10

Exceptional

01 Jul 2026

Claudia

Exceptional hotel! Beautiful and luxurious. Wonderful beds! Great balcony! Truly gorgeous property!

Partner

10/10

Exceptional

29 Jun 2026

Alexander Brian

First visit and was very impressed. Hotel is an interesting/unique property. Staff was very professional. We had access to everything we needed, even when we had to check out super early to catch flight. My family had a great time.

Family_with_children

10/10

Exceptional

28 Jun 2026

Marilyn

Excellent, location, staff, breakfasts!!!

Pet

10/10

Exceptional

26 Jun 2026

Joseph

The staff was exceptional, especially Hana and Kevin. They both went well above and beyond to accommodate my wife and I.
He shout out to the valet guys and the gentleman that was running the Spa.

The property looks like an authentic Austrian village.

Partner

10/10

Exceptional

25 Jun 2026

Jennifer

Amazing hotel! Great location, spacious beautiful room (deluxe king), yummy food and the staff was top notch - especially Natalie at the concierge desk.

Partner

10/10

Exceptional

25 Jun 2026

Tammy

Staff was excellent! Helped us stay in our same room after extending our stay. Best location in Vail!

Partner

10/10

Exceptional

22 Jun 2026

Matthew

Luxury and service at its very best.

Family_with_children

10/10

Exceptional

21 Jun 2026

Todd

This place is extraordinary! The staff, the amenities, the food, everything was amazing!!! Highly recommend! We will be going back!!

Partner

10/10

Exceptional

21 Jun 2026

Danielle

Perfect location. Close to the gondola, restaurants and the Creek. Clean rooms and friendly staff.

Partner

10/10

Exceptional

18 Jun 2026

Heidi

Beautiful resort. Perfect location!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Andrea

View from our room was stunning!

Partner

8/10

Excellent

04 Jun 2026

Andrea

The property was gorgeous. Front desk was friendly but needs to spend a little more time explaining the amenities offered like what floor the pool is on and restaurants that are available. They spent more time wondering about my little Maltipoo, if I reported that I needed a dog friendly room in advance. So if you plan on bringing a pooch be sure to let them know in advance. Other than that it is definitely a princess environment with a classy old world feel. I’m glad my husband picked it out.

Partner

10/10

Exceptional

27 May 2026

Yekaterina

Excellent hotel with roof top pool , hit tub , complementary breakfast , great location , very friendly and helpful staff . We loved it there and will be back some day !

Family_with_children

6/10

Pleasant

25 May 2026

Jovana

I liked it, but several things were missing. For example, the sinks in the room were clogged, the elevator wasn't working, the breakfast was very bad, the room was clean and nice, but the doors were difficult to close.

Family_with_children

10/10

Exceptional

24 May 2026

Matthew

Centrally situated in the heart of Lionshead Village, we found this hotel to be exceptionally well appointed and comfortable with helpful staff at every turn. Gorgeous mountain views as well!

Partner

10/10

Exceptional

24 Apr 2026

Stephanie

We came in the off-season, but that just meant quieter. The staff was beyond amazing, room was by far the best we had ever had in any facility. 1 million percent recommend

Partner

10/10

Exceptional

09 Apr 2026

Tammy

Beautiful resort, in the best location in central Vail Village! The staff were awesome. We added a night to our stay and they worked to keep us in the same room, despite being near full occupancy. Will definitely return!

10/10

Exceptional

04 Apr 2026

Sarah

Clean room, helpful staff, PRIME location, pickup service within vail!

Friends

10/10

Exceptional

23 Mar 2026

Leon

The property is beautiful, the location it’s perfect, and the staff is amazing!!

Family_with_children

10/10

Exceptional

23 Mar 2026

Nathan

Great option right by the gondola. Excellent amenities too.

Partner

2/10

Poor

17 Mar 2026

Neda

This was our sixth time staying at this hotel, and for the past six years, we’ve noticed a gradual decline in the quality of service. However, this year has been the absolute worst experience we’ve ever had. The hotel is completely understaffed, and the housekeeping service is appalling. They don’t even bother to replace the towels, tissue paper, or any other amenities in our rooms. The front desk staff is incredibly unfriendly and rude. I would never recommend this hotel or go back. It’s a shame because the hotel is in a great location, but the poor service makes it no longer worth the price.

Family_with_children

10/10

Exceptional

17 Mar 2026

Patricia

Just a great property….location, staff amenities

Thank you!

10/10

Exceptional

16 Mar 2026

weiheng

Everything are excellent

Business_and_leisure Family

10/10

Exceptional

09 Mar 2026

chris

Location and quality!!!!! Staff was missing at the desk in the AM but security was very very helpful. Top notch place for sure.

10/10

Exceptional

08 Mar 2026

Jacob

Beautiful hotel, very helpful staff, and walking distance to everything Vail offers.

Partner

10/10

Exceptional

06 Mar 2026

Michael John

We loved our stay and were very thankful for the kind and unexpected upgrade. We will be back!

Family

8/10

Excellent

01 Mar 2026

Dilip

good room -convenient

10/10

Exceptional

01 Mar 2026

David B.

Everything was fantastic. We really enjoyed the complimentary breakfast!

Family_with_children

10/10

Exceptional

19 Feb 2026

jeffrey

My family has stayed at the Arrabelle since they first opened. The location and property amenities are outstanding. Add to this the very best breakfast in town.

Family_with_children

10/10

Exceptional

13 Feb 2026

Ernesto

Our stay was amazing

Leisure Family

6/10

Pleasant

25 Jan 2026

Tupac

Rooms were outside the main hotel and a little outdated.

Partner

10/10

Exceptional

25 Jan 2026

Liz

Lovely staff

10/10

Exceptional

21 Jan 2026

Sabryna

The best hotel and service!

Leisure Family

10/10

Exceptional

19 Jan 2026

Kristoffer Alan

We have stayed at the Arrabelle now 3 times and it just keeps getting better. The location is unbeatable. Steps away from the gondola and ski school. The breakfast is also top notch. We love this place so much that we keep returning each year.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Evelia

Excelente!

Leisure Partner

6/10

Pleasant

14 Jan 2026

Nate

Horrible check in process. Spent around 30 minutes at the front desk. Asked for a 1 hr late checkout which was refused. (Hotel wasn’t busy)

Opened the door at 10:57 to leave with the maid standing there telling us we had 3 minutes to be out of the room.

Room was very clean and the bell staff is excellent.

Just a very inconsistent experience from day to day.

10/10

Exceptional

06 Jan 2026

John

Great Gym ~ Room Was Spotless!

Partner

10/10

Exceptional

05 Jan 2026

Sheridan

Absolutely everything was AMAZING. All of the staff, the facility, the food, and the hot chocolate bar. We just loved every minute.

6/10

Pleasant

05 Jan 2026

Joseph

The room was exceptional, but the service was lacking. We ordered room service and by the time they brought the items we needed the food was cold. Several times the keys stopped working to the room so we had to go downstairs have it re-keyed, no apology no explanation, no caring. Staff can and should do much better.

Leisure Family

10/10

Exceptional

03 Jan 2026

David

This hotel is just amazing. Every little detail is taken care of and we stay here every time we come to Vail. Thank you Arrabelle.

Leisure Family

10/10

Exceptional

01 Jan 2026

Kelly

Room was very clean and well appointed. Housekeeping came daily. All staff were friendly and knowledgeable about the area.

Leisure Family

10/10

Exceptional

30 Dec 2025

John

Everything was amazing especially the service!!

10/10

Exceptional

30 Dec 2025

Pedro

Very nice

10/10

Exceptional

22 Dec 2025

Sarah

Ski slopes were easy to walk to and the ski valet option made a big difference at the end of the day. We ate dinner at the hotel twice because it was excellent and convenient.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Álvaro

Wow, greeeeat service. Since you arrive the service is amazing. The breakfast delicious, service again, incredible. The room super spacious and comfy. 10/10

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Carolina Del Rayo

Every single detail!

Leisure Family

10/10

Exceptional

20 Dec 2025

amy

The room was fabulous! Very clean and comfortable. Very close. To the Gondola and the hotel has a Ski Valet service. The Tavern offers delicious food (The Onion Soup was delicious) and a market to pick up other things is about a 3 minute walk.

Partner

10/10

Exceptional

17 Dec 2025

Dianne

It was the best option for us visiting Vail for the first time. So accessible to all beauty Vail has to offer! Would highly recommend.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Mark

Good

10/10

Exceptional

12 Dec 2025

David

Very nice and well maintained property. Our room was spacious, clean and quiet with a very comfortable bed. Staff were always friendly and accomodating. The only minor disappointment was the spa was closed for maintenance but not a huge deal. Highly recommend this hotel to anyone looking for a top end facility while in Vail!

Leisure Partner

6/10

Pleasant

11 Dec 2025

Alberto

Small shower and small tv room 314 old furniture. Good mattress:)

10/10

Exceptional

10 Dec 2025

haim

Staff was amazing. And also comes with lots of services like sky valet and courtesy shuttle service

Leisure Friends

10/10

Exceptional

09 Dec 2025

Sarah

Beautiful view and amazing staff

Partner

10/10

Exceptional

09 Dec 2025

Armando

The staff the stay the food! Amazing

2/10

Poor

03 Dec 2025

Thuy Tien

Arrived early and was told room would be available. Said they would send a message. Hours later, came back and receptionist looked like she forgot, then two people said they would let us know personally when the room would be available. Came back again around 3pm and was still not available, and after I addressed concern they finally gave us a room.

Partner

10/10

Exceptional

30 Nov 2025

Carmen

This was our first stay at The Arrabelle and we can't say enough great things about this property! The staff was incredible, our room was beautiful, spotless and centrally located on the property and the Tavern dining was delicious. The spa staff were very accommodating and attentive as were the bellmen and the shuttle drivers. We look forward to coming back!

Leisure Family

10/10

Exceptional

28 Nov 2025

Conrado

Our stay was amazing. The staff, the food and the facilities were fantastic. The people there are very nice and welcoming. We will definitely come back to this hotel.

Leisure Family

10/10

Exceptional

27 Nov 2025

Jennifer

Great service and beautiful location. A nice treat!

10/10

Exceptional

18 Nov 2025

Joe A

Room was great and the service was top notch. We had a wonderful anniversary and thanks to the staff at Arrabella who made it special.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Roberta

The room was beautiful and the service outstanding! We would return for a longer stay next time.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Mariette

Great

Leisure Pet

4/10

Poor

09 Nov 2025

Larry

Upon making our reservations, we shared that we were celebrating our 29th wedding anniversary. We also asked for a list of restaurants that were open since it was the shoulder season. The Hotel responded sharing that they would be glad to provide us a list of restaurants upon our arrival. Upon our arrival, not only was there no list of restaurants provided or shared, there was absolutely no acknowledgment of our Anniversary.

When we stayed at the Broadmoor to celebrate our 25th wedding anniversary, the Broadmoor upgraded us to a cottage. If you’re familiar with the Broadmoor, the cottages are multiple thousands of dollars per night.

Over the three days we saw various different staff at the makeshift front desk. ( There was no note of any construction at the time we made our reservations.) And not once were we asked how our stay was going. This is our second stay at this beautiful hotel but unfortunately it may be our last. The customer service at the front desk was zero and frankly, overall we were very disappointed in the whole experience.

Leisure

10/10

Exceptional

09 Nov 2025

Giomara

Great service and Room

Leisure Friends

10/10

Exceptional

01 Nov 2025

Kimberly Marie

We had an amazing time staff was great

Leisure Partner

10/10

Exceptional

30 Oct 2025

Timothy

Large comfortable room with fireplace and heated bathroom floor, exclusive comfort. Friendly, helpful staff.

Business_and_leisure Partner

2/10

Poor

26 Oct 2025

Stephanie

I knew service was “limited”. I thought perhaps no room service or limited menu… There was no food, drinks,even soda machine! No ice on our floor. Machine was broken and the valet Jeff brought what he could find. He was the best. The only employee who was actually nice. Worst coffee in any hotel we’ve stayed in. They were out of coffee downstairs one day. The next day it was horrible. No makeup mirror. Bed wasn’t even good. We like to come up during the off season to help out locals and not have so many people in Vail. I’ve stayed in rooms from basic at Fairfield inn to exclusive hotels in Paris and this was my biggest disappointment ever. The only good thing was they had a nice set up for our dog. Much nicer than most. That’s definitely not what is going to bring me back. I usually leave nice reviews but this hotel is a total waste of money! Not even a gift shop to buy a soda or aspirin. Nothing about this is a luxury hotel. Except the price. Which I don’t mind paying if it’s quality. Next time don’t say it’s limited services- be honest and say NO services at all. On anything!

Partner

10/10

Exceptional

24 Oct 2025

Jose E

Nice

Partner

10/10

Exceptional

20 Oct 2025

Hector

Great resort. Great location. Great staff.

Leisure

8/10

Excellent

20 Oct 2025

Sean

Terrific staff. The valet during my third day was especially good at his job. Unfortunately, i came during their off-season so amenities were more limited. Regardless, it was quite a good stay with a beautiful room, beautiful surroundings, and reasonable accommodations.

Leisure Self

10/10

Exceptional

18 Oct 2025

Shawn

The view and room were outstanding. Great food and drink all around.

Leisure Self

10/10

Exceptional

11 Oct 2025

Ben

Great location with a friendly and helpful staff

Leisure Friends

10/10

Exceptional

07 Oct 2025

Varsha

Was great during fall season

Business_and_leisure Self

10/10

Exceptional

07 Oct 2025

Brian

Always a great place to spend a few fall days. The property is great, room upgrade was amazing and the staff were all so kind. This may be a recurring fall trip for us.

10/10

Exceptional

02 Oct 2025

Heather

Staff

Business Partner

10/10

Exceptional

29 Sep 2025

James

a

Leisure Family

10/10

Exceptional

28 Sep 2025

Laura

We loved our stay. Warm, homestyle feel while still so luxurious. We were upgraded to a 2 bedroom condo and it was beautiful. We can't wait to book again.

Leisure Family

6/10

Pleasant

28 Sep 2025

Jennifer

Beautiful rooms, not many amenities. Only change sheets every other day but do not do a turn down service, refresh or replace used items ie coffee etc. No sodas snacks or ice in room, only full bottles of alcohol with no mixers. Kuerig coffee maker with 4 k cups. Staff not very friendly, except valets who were wonderful. Restaurant food horrible greasy and overpriced staff service spotty with some friendly but not very attentive. Tip for breakfast included in bill but not advertised as such. Overall 5 star rooms with not much else. Skip this one.

Partner

10/10

Exceptional

26 Sep 2025

Stephen

Great rooms with plenty of amenities. A nice was to vail village. The staff is very accommodating and friendly.

Leisure Partner

8/10

Excellent

25 Sep 2025

Chad

Hot tub broken, pool not warm