Name: Tivoli Lodge Vail
Address: 386 Hanson Ranch Rd, Vail, 81657, US

6/10

Pleasant

24 Jul 2026

Kruti

I stayed at Tivoli Lodge for two nights on vacation. The hotel’s biggest strength is its excellent location, making it easy to walk to nearby attractions and enjoy the area. My room was clean and comfortable, and overall the property was well maintained.

Unfortunately, a few issues took away from the experience. The room had a persistent slightly musty, sewage-like smell that never completely went away. In addition, the front desk staff were consistently unfriendly and didn’t make me feel welcome. While they weren’t rude, their overall attitude left a poor impression throughout my stay.

One other downside was the parking fee, which was $45 per day and felt expensive.

Overall, Tivoli Lodge has a great location and comfortable accommodations, but the unpleasant odor in the room, unwelcoming customer service, and high parking cost made the experience less enjoyable than I had hoped.

8/10

Excellent

24 Jul 2026

ALVIN

The resort was clean and convenient to the village. My only complaint would be that we did not get the room category that we booked.

10/10

Exceptional

22 Jul 2026

Glen Walter

Fantastic hotel. Bed was comfy, room was spacious, and it’s so close to the village we walked right there.

10/10

Exceptional

21 Jul 2026

Claudia Veronica

N

Friends

10/10

Exceptional

20 Jul 2026

Bruce

Our stay was great all around. The staff was helpful getting our bags to our room so we could explore the market before it closed. They called us as soon as our room was ready. The bed was very comfortable and breakfast was delicious.

Family

10/10

Exceptional

19 Jul 2026

Larisa

Everything was wonderful, from the rooms to the staff. Overall a great experience!

Family

4/10

Poor

18 Jul 2026

Robert

We got a room with a tub-shower and asked to change to a regular shower because of my balance issues. Our request was denied because we “booked through Expedia”.

Partner

10/10

Exceptional

15 Jul 2026

pradeep

Really enjoyed the stay. Staff is so nice they even helped to bring the luggage to the room also to the car when vacating. Room is awesome high quality. Great experience.

Family_with_children

8/10

Excellent

14 Jul 2026

Kellie

Coffee was good
Check in and valet awkward.
Asked for extra coffee pods three separate times and never got them. Couldn’t call anyone from the room. A coffee service in the morning was excellent.
Resort fee in the summertime seems silly, and the hot tub was cold

Partner

10/10

Exceptional

14 Jul 2026

Itzel

We had a wonderful stay here, the hotel was clean and smelled nice upon walking in. Staff was friendly and helpful. The electric bikes that are part of the property were fun! It is close by to vail village where everything is within walking distance. I would definitely stay again

Family_with_children

10/10

Exceptional

10 Jul 2026

Felicia

The Tivoli Lodge was very nice and I would stay here again. Great location, safe for a single female, clean, friendly staff, and well-appointed. Unfortunately, the air conditioning was not working, even though they knew they didn't let me know. I did call the front desk concerning this after my room reached over 80 degrees and they did bring a portable air conditioner to my room promptly. Very good place to stay.

Self

2/10

Poor

10 Jul 2026

Jared

Management didn’t even bother to respond to issues.

Partner

6/10

Pleasant

10 Jul 2026

Deborah

The room was very noce and clean and the property is very close to Gondola 1 and restaurants and walking trails and a kid’s plaground in Vail. However, the air conditioning doid not work in either of our rooms. They gave us a portable ac unit that would only work right if a sliding balcony door or window was open to vent the exhaust. Also, parking is $50 a night.
It got up to 90 degrees during our stay in July. We ended up leaving two days early. They would not refund our $ because of the lack of air conditioner. There was a small hot tub and no pool. However, it would be a great place to stay in the winter—just not when it is hot.

Partner

10/10

Exceptional

09 Jul 2026

Maria

We enjoy the stay!

Family_with_children

10/10

Exceptional

07 Jul 2026

David

A great experience

10/10

Exceptional

06 Jul 2026

Beth

Wonderful room, beautiful view of the mountain from 418

8/10

Excellent

06 Jul 2026

Nicole

We love staying at Tivoli! However, during our most recent visit the hot tub was so hot that we were unable to use it. When we asked staff to adjust the temperature, we were told there was nothing they could do about it.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Mary-Price

Property is extremely dated. Outlet in room did not work. Furniture dated and broken. We had to have our key recoded every day to access our room. One elevator that staff occupy 50 percent of time. Asked to speak to manager on duty. Asked for a call back. Left name and number never received a call back from “Donovan D.. “manager on duty”

Family

10/10

Exceptional

05 Jul 2026

Sam

Beautiful hotel with very attentive and helpful staff. Great location!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Noel

Nice because it is a smaller hotel and just a block away from the main street through the village. We'll stay here again and bring family.

Family

10/10

Exceptional

02 Jul 2026

Josue Joel Canales

Beautiful place

10/10

Exceptional

02 Jul 2026

Steven M

Very nice stay. Right in the heart of Vail.

Partner

10/10

Exceptional

02 Jul 2026

Dennie

The Tivoli is a beautiful family owned hotel just right off of Bridge Street. So centrally located, but also it feels really private and special. It’s a beautiful spot and you can tell their employees like where they work and are well trained.
Comfy beds, beautiful rooms, it’s just not your average hotel!
It’s right on the bike path and within walking distance of everything in Vail.

Friends

8/10

Excellent

02 Jul 2026

Karen

It's a beautiful property in a great location, but, they charge $45 to park overnight. It's the same cost as the public overnight parking, but I would rather have known that in the room price than find out once you get there. There are no alternative parking options for less, so that's fine but it should be in the room rate I think. Also, a nice breakfast is offered but you have to pay extra for that too. That probably makes sense because not everyone eats breakfast, so if you don't eat it, no charge. We have stayed here for many years and they always make you feel very welcome and are very helpful and accommodating and it's a very comfortable and nice property, literally steps from Vail Village and an easy, beautiful walk to the amphitheater. The rooms are spotlessly clean and very nice, with fridge, micro and coffee, plus wine glasses and an opener and you can get late night dessert/cocktails delivered to your room too which is really nice! Highly recommend and will definitely return soon and look forward to it.

Pet

2/10

Poor

01 Jul 2026

amy

Staffing was rude and unhelpful. They didn’t seem to like people. The place is run down and tired- the faucets leaked horribly in the bathroom. There was no breakfast nor was the bar open. Vail has went downhill, as well - no watering of grass - no flowers or flowerpots - no fountains on anywhere - no american flags celebrating the 250th. I have been going to Vail since 1986 and things have really changed. The place was empty. Huge disappointment on all fronts.

Partner

8/10

Excellent

30 Jun 2026

Kimberly

Everything was wonderful - just a bit warm in the evening in the room during June. Would stay again!

Self

10/10

Exceptional

29 Jun 2026

sandra

Wonderful bellboy Greg was hugely helpful. Very nice property and very conveniently located in the center of Vail

Family

6/10

Pleasant

28 Jun 2026

James

The main issue I experienced was the lack of transparency about vehicle charging. A huge factor in my decision to stay here was the offered perk of charging my EV overnight as long as one valeted with the hotel. An exchange of messages occurred prior to confirm this arrangement only to find out after check-in, that they only charge Teslas. Even though my vehicle has the Tesla charging port, I was still told 'no.\" The valet himself even seemed a bit dumbfounded as to why this policy was in effect. This, coupled with the white, scummy splatter on the back of the bathroom door, the (2) stained celing tiles in the bathroom from previous leaks, and the untimely malfunction of the main elevator, makes a return stay unlikely.

Family

10/10

Exceptional

27 Jun 2026

Jacqueline

The stay was nice but the front desk staff needs a little help in hospitality and helpfulness. I loaded all my own luggage which I was able to do but no bellman offer
Ladies helping at the front desk were less than congenial. I have stayed at the Tivoli for many many years but this was the first I felt bothered by the lack of friendliness and welcoming from front desk staff.

Family_with_children

10/10

Exceptional

27 Jun 2026

Lynda

First time to Vail, great place in the summer and lots to do if you are into the outdoors

Self

4/10

Poor

25 Jun 2026

John

Exterior appearance of the property was very good. Landscaping appeared to be important. There was a sharp contrast between the stunning aesthetic and the stifling climate. Our room did not have air conditioning despite that being listed as one of the amenities. The maintenance staff brought up a portable air conditioner, which slowly cooled the room to about 73 but was noisy and had to be vented through an open door. Eventually, the staff admitted that they couldn’t fix the air conditioning and they didn’t have a room with air to which they could transfer us. At that point we decided to cut our stay short and we left. The hotel refunded our room charge for our second day as well as the amenities charge. Overall, we felt that the staff, including the son of the owner, just didn’t care. This was our first trip to Vail and, because of our experience, we probably won’t return!

Partner

10/10

Exceptional

24 Jun 2026

Raul

Location is few minutes walk to restaurants and shops, clean room and helpful staff.

Partner

10/10

Exceptional

24 Jun 2026

John

Beautiful quaint property! Staff was extremely friendly great location.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Richard

This was our fourth time at the Tivoli and our first disappointment. Very nice looking rooms, friendly staff but hotel is having issues. Air conditioning was not working in any rooms so they were placing fans or cooling units in the rooms. The hallways were very hot. Water temperature in the shower would fluctuate substantially so you had to constantly adjust. Is this a sign of aging infrastructure?

Partner

10/10

Exceptional

22 Jun 2026

Lisa

It was a comfortable place to stay in Vail

Friends_and_family Family

4/10

Poor

21 Jun 2026

Katie

This place absolutely does not have AC. We woke up and it was 80 degrees in the bedroom. When we asked for a fan, they gave us a dehumidifier which made the room hotter. We let them know that the AC was broken, to which they responded that they don’t have AC. They did finally bring a portable AC unit but, because there is only a sliding door, the door would have had to stay open all the time - that doesn’t feel secure and lets in a lot of noise / bugs / heat. I wouldn’t recommend staying here and wouldn’t stay here again.

Partner

2/10

Poor

21 Jun 2026

Shelley

We have stayed at this property multiple times with no complaints. This time, an employee damaged our car which was acknowledged by staff however, we have had no communication with management regarding the incident. Only been told by staff that it was reported and they are handling it?!

This as also the first time we have stayed and not felt like guests who just paid quite a bit of money for our stay. Ver unfortunate!

Partner

10/10

Exceptional

21 Jun 2026

Chris

Great place location is awesome Stafford friendly

8/10

Excellent

20 Jun 2026

Clifford

Great location. Pleasant staff. Very nice lodge but starting to need some wear and tear. Beautifully furnished. Bedding and linens are great. In room coffee is high quality. Would stay again.

Partner

10/10

Exceptional

17 Jun 2026

Mujahid ali

It was wonderful and a dreamy one night stay, wish I had reserved it for a couple of more nights.

Family_with_children

8/10

Excellent

17 Jun 2026

Nanci

Good location to towns restaurants

6/10

Pleasant

15 Jun 2026

David

Very clean hotel, but no AC or cooling that worked to cool our room, so we had to change rooms to a less busy area so that we could open windows, sliding glass door to sleep. The halls areas were extremely warm and no solutions were offered other than changing rooms.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Shawn

Very nice!

Friends

10/10

Exceptional

14 Jun 2026

William

Super nice location. Very nice room with a view of the mountains.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Dave

It was last spring,

Friends

10/10

Exceptional

13 Jun 2026

Karen

The hotel was cozy and the rooms are spacious.

Family

10/10

Exceptional

11 Jun 2026

Les

My wife and I have stayed at the Tivoli Lodge several times, celebrating our wedding anniversaries. The reason we keep coming back is because the Tivoli is beautifully maintained and has many amenities available. In addition, it is conveniently located to the village and bus stops, as well as the trail to the Betty Ford gardens and park. We just spent our 47th anniversary with them! We'll be back next year to celebrate our 48th!

Partner

2/10

Poor

11 Jun 2026

Michael

I was checked in by two ladies at the desk and they checked me into a room that had no air-conditioning that was working. My room at check-in was 80° dropped down to about 78 at midnight and I asked to move to another room that was also 78°. I failed to commence sleeping due to the heat and had to check out of the hotel at 1 AM. I am not sure why the front desk personnel was not honest with me in the first place and placed me in a room with working air-conditioning. Needless to say my experience was absolutely unimaginable.

Self

10/10

Exceptional

05 Jun 2026

Penny

Beautiful property and staff were fantastic!

10/10

Exceptional

03 Jun 2026

Vincent

The staff was amazing. The room was well appointed really enjoyed this day.

Family

6/10

Pleasant

03 Jun 2026

James

room was big cean stylish, and bed was very comfortable.

Two problems: Advertised breakfast was abruptly cancelled in the morning after telling us it was available the night before. Parking fee was increased in the morning after quoting us a lower price the night before. Front desk person gave a barely perfunctory apology with not even a tiny comp for either problem. The lack of breakfast made us nearly late for an appointment adding stress and the expense of breakfast in a pricey town

Partner

10/10

Exceptional

31 May 2026

Joe

Great boutique hotel in a great spot in the village. Staff, especially Greg, was extremely helpful. Room was great and very quiet. We will be back!

Partner

10/10

Exceptional

31 May 2026

Charles

Expected us on arrival. Friendly staff and beautiful setting. Complimentary wine bottle with check in. When settling in room noted bathtub was dirty from ac maintenance. Called desk and they changed our room and upgraded us to fireplace room for inconvenience.
Did not eat at lodge or use spa, etc.

Partner

10/10

Exceptional

31 May 2026

Yvonne

My friend and I stay at the Tivoli every year for a girls' weekend and love it! The staff is friendly, the valet guys are always super sweet, and the hotel is always clean. Everything is walkable! We love it!

Friends

10/10

Exceptional

30 May 2026

Kimberly

Very nice rooms with great beds and large room! Staff was exceptional!

Partner

4/10

Poor

30 May 2026

ramtharun Reddy

There is no self parking and they have only valet parking and it’s expensive.

10/10

Exceptional

30 May 2026

Timothy

Friendly staff and beautiful hotel! Thank you!!

Partner

10/10

Exceptional

28 May 2026

tracy

This is a beautiful hotel. The staff is friendly and very helpful. I wish we had longer than one night!

Family

10/10

Exceptional

27 May 2026

Isahinie

La estancia en el Tivoli Lodge fue simplemente encantadora. Su ubicación en el corazón de Vail lo hace perfecto para disfrutar del pueblo a pie, con acceso fácil a todo lo bonito del área. El hotel destaca por su limpieza impecable, su ambiente acogedor y un servicio verdaderamente amable que hace que uno se sienta bienvenido desde el primer momento.

El lugar tiene un encanto especial, casi como de cuento o de castillo, especialmente con el paisaje montañoso alrededor y el aire frío tan característico que lo hace aún más mágico. Cada detalle contribuye a una experiencia cálida a pesar del clima helado, creando una sensación de confort y elegancia al mismo tiempo.

Sin duda, Vail fue uno de los pueblos más hermosos del viaje, y este hotel lo complementó perfectamente. Es de esos lugares que dejan ganas de volver, especialmente en Navidad, cuando todo se llena de luces, nieve y un ambiente aún más mágico. ❄️🎄✨🏔️❤️

Partner

8/10

Excellent

26 May 2026

PHILLIP

Great location, wonderful views and friendly staff! We were a bit disappointed that the fireplace wasn't working and no accommodations were offered.

Partner

8/10

Excellent

26 May 2026

Ashlee M.

The property was very nice and clean. Breakfast was included with our stay for 3 nights. The last day we were there they had breakfast because a BIG wedding party came in and then charge me a breakfast fee of $17.50 before I checked out. If it states your breakfast is included then you expect it to be included. I understand that it’s off season and a lot of businesses are closed but just don’t put that breakfast is FREE.

Family

10/10

Exceptional

25 May 2026

Alejandra

Es un lugar muy acogedor, las instalaciones estaban limpias y las camas cómodas.Vail Es uno de los lugares más lindos que he conocido en colorado.

Family

10/10

Exceptional

24 May 2026

Matthew

Excellent hotel, staff, and experience. Highly recomm

10/10

Exceptional

24 May 2026

Allison J

So cozy and comfortable! We were there during off season and it was nice and quiet.

Partner

10/10

Exceptional

22 May 2026

ALEJANDRO

Beautiful and cozy hotel right in the heart of Vail. Rooms are comfortable and service was very good

Family

10/10

Exceptional

20 May 2026

Debra

Absolutely love this hotel! The beds are so comfortable, love the rooms with the fireplaces, the views, the hot tub, everything is amazing! Park and walk the rest of the time you’re in Vail!

Self

2/10

Poor

20 May 2026

Melanie

This hotel was a massive disappointment for being listed as 4 stars. Though I understand it is “off” season, the lack of disclosure about what services were available along with dismissive and plainly disrespectful staff made the stay terrible.

10/10

Exceptional

19 May 2026

Rus

This was an experience that we haven't had before. Since it was the off season and we got a discount through hotels.com, we were able to afford one night on our way back to Nebraska feom Salt Lake. As soon as you pull up, a friendly face greeted us, happy to help with whatever we needed from parking options to helping us with our bags. The gentleman who checked us in was just as pleasant and helpful. It is a stunning hotel...the room was spotless, and ours had a balcony and a fireplace, along with a kitchenette. The bathroom had a nice shower as well as a deep soaking tub. A nice touch is that there was a huge tv with a roku. They have a hot tub available to guests, and breakfast for an additional fee. We wish we could have stsyed longer! Just prepare for any meals you want delivered-they are very pricey, as is to be expected in a resort town. Just a beautiful place!

Partner

10/10

Exceptional

19 May 2026

Carl

Great room and staff.

Friends

10/10

Exceptional

17 May 2026

Sofya

Can’t ask for better
Thank you

Partner

10/10

Exceptional

09 May 2026

Naomi

Great! Loved the dog.

Partner

10/10

Exceptional

06 May 2026

Teresa

Staff and The Lodge were excellent. Due to being off season, breakfast wasn't offered and many of the eateries in the Village were closed.

Partner

8/10

Excellent

05 May 2026

Victoria

Our king room was spacious and the bathroom was luxurious. Our complaint was the funky smell in our room and the entire second floor. The staff was excellent, friendly, and helpful.

Partner

2/10

Poor

05 May 2026

Felix

No breakfast no hot tub

Family_with_children

10/10

Exceptional

29 Apr 2026

LUIS FERNANDO

HABITACION LIMPIA, BUENA DECORACION, UBICACION EXCELENTE

6/10

Pleasant

21 Apr 2026

Richard

End of the year they didn’t really care about the guests much at all. It was actually quite funny. The staff had a shocking ability to not say any words to people when you talked to them.

Self

8/10

Excellent

19 Apr 2026

Saurel

Great service and experience

10/10

Exceptional

16 Apr 2026

Melissa

Nice hotel comfortable beds

10/10

Exceptional

14 Apr 2026

Beth

this lived up to everything i saw online. The staff were friendly and accomodating. They held our bags prior to check in and had them delivered to our room, the room was comfortable and very nice inviting to stay in. The am breakfast was a full breakfast that i could eat to my heart's content in a cozy lodge dining room that served as a great place from home. I would definitely recommend!

Partner

10/10

Exceptional

14 Apr 2026

Christian

Good location for skiing

Family_with_children

10/10

Exceptional

13 Apr 2026

Cat

Fantastic stay! The room was large, the staff was so helpful, easy to walk to the concert we were going to and into the village.

10/10

Exceptional

12 Apr 2026

Danays

I love these hotel

Family_with_children

10/10

Exceptional

12 Apr 2026

Jonelle

Very clean and this hotel felt home away from home. Will stay again.

10/10

Exceptional

11 Apr 2026

Shannon E.

Perfect Vail Lodge!!!

Family_with_children

8/10

Excellent

06 Apr 2026

Adam

Location is great, hotel is dated, staff ok.

Partner

8/10

Excellent

05 Apr 2026

Pavel

Everything ok, except for the dryer.

Family_with_children

10/10

Exceptional

30 Mar 2026

Sherrie

Staff greets you upon arrival, introducing you to front desk staff and ask if we need anything. Room absolutely gorgeous and the bed very comfortable.
Bartender Sunday night went above and beyond. Serving us wine after he closed up and turned on the fireplace
Thank you for a great stay

Partner

10/10

Exceptional

29 Mar 2026

Emma

Very nice lodge and well kept. 10/10 would recommend

Friends

10/10

Exceptional

29 Mar 2026

Calin

Great location, nice property, a little dated

Friends

10/10

Exceptional

28 Mar 2026

Janet

Ski slopes are easily accessible! We ended up not skiing due to a warm winter- but we could see how easy the walk would be to the slopes. The staff was excellent! My husband and I were there for our anniversary and the staff sent up a bottle of champagne!

10/10

Exceptional

26 Mar 2026

Robert

Staff was helpful, breakfast was decent, gym was a little dated but would happily stay again

Friends

10/10

Exceptional

23 Mar 2026

Alexandra

We loved Tivoli Lodge is our second time and we will come back ❤️ It’s very convenient location.

Family_with_children

10/10

Exceptional

22 Mar 2026

Malcolm

Highly recommend Tivoli Lodge! Was our first stay & wont be our last. Our family of 4 had a great time! Perfect location between gondola one and lift 6. Walkable to everything and truly could not be happier! Big rooms, clean, ski storage, nice hot tub, cookies & coffee for apre skiing! They even helped me plan a little something extra for my husband’s birthday!

Family

10/10

Exceptional

21 Mar 2026

Thurston

Very nice

10/10

Exceptional

20 Mar 2026

Renee

Great hotel and location

10/10