Name: Springhill Suites By Marriott Billings
Address: 1818 King Avenue, Billings, 59102, US

10/10

Exceptional

27 Jul 2026

David

Great place. Always seem to have a good experience at Springhill Suites. Front desk girl (think her name was Kayla) was super nice and deserves a raise in my opinion.

4/10

Poor

21 Jul 2026

edith

I booked through Expedia,I don't know who's fault i was but my room wasn't booked for the 2 nights. The hotel blamed expedia and expedia blamed the hotel. However I was moved from my room to another room. It was a hassle. I'm not sure who's fault it was but I gave it a 3.

Partner

10/10

Exceptional

20 Jul 2026

Tina

My new favorite place to stay! Love the rooms. The staff is always very helpful and nice.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Keziah

The room was clean and spacious for my family of 5!

Family_with_children

10/10

Exceptional

11 Jul 2026

Jackson

The place is super clean the AC is great and breakfast was amazing

Family

10/10

Exceptional

09 Jul 2026

Tina

Love
This place. New favorite

8/10

Excellent

03 Jul 2026

Donald J.

The property was clean and everything was provided at a typical hotel. The desk staff were very competent and friendly.

Partner

8/10

Excellent

22 Jun 2026

Ben

They didn’t make the beds or pick up dirty towels or give us clean ones as we stayed two nights. Nor did they empty garbage.

2/10

Poor

10 Jun 2026

Verified traveler

Terrible experience. It was dirty, dust everywhere and smelled terrible. The hotel has dark energy to it.

6/10

Pleasant

08 Jun 2026

Matthew

On a positive note, I’d like to recognize that the staff that did work there were phenomenal. They would go above and beyond, even though I got the feeling they were understaffed, and some people were working from early morning to late night. The gym was well stocked with equipment, was clean, and overall maintained very well. The beds were good and the pillows were comfortable.

But this fell below what I would expect from a Springhill suites. The pool was especially bad. I scooped out filter no less than 15 bugs, and there were hair clumps everywhere. I don’t know if maybe the filter was out or what. All I know is that it was dirty. The pool deck was also dirty, and there were no clean towels. In addition, the hot tub jets were not working. The breakfast was pretty good, although one day the eggs were burnt, and the next day the eggs tasted like they had three times the salt needed.

When we come back, we’ll probably try it one more time because it’s a great location. So hopefully some of those things are just a fluke.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Chandra

The pool was terrible!! I would not even let my granddaughter go in it!! It was freezing cold and had floating stuff in it that looked like snot! There was black mold in the shower in our room. The beds sagged in middle and creaked every time you rolled over. I did stay at this motel a couple years ago and it was nice. It has become very run down. i expected more for the money and it being a Marriott!! It was more like a Motel 6. I will not stay here again!!

Family_with_children

8/10

Excellent

25 May 2026

Julie

This was a very comfortable stay. The unique option of 2 queen beds with a sofa AND a twin trundle bed under the sofa made it very functional traveling with our teenage son and daughter. Room to spread out was appreciated. The hot tub and pool were nice and the breakfast had a lot of options, especially a healthy and delicious oatmeal bar. Our room could have been cleaner - it needed some deep cleaning in corners, walls, etc but was not terrible. Beds and linens were very comfortable.

Friends_and_family Family

8/10

Excellent

24 May 2026

Philippa

Our bed didn't seem as though it was changed? The sheets were all rumpled and there was a long dark hair in the bed when I pulled the cover back - there was also a mark on the outer cover as though something had been spilled. Bathroom was clean, shower a bit temperamental and air con noisy. Good breakfast and convenient location but disappointed in the stay.

Partner

10/10

Exceptional

23 May 2026

Jackson

Staff was amazing and super accommodating

Family

10/10

Exceptional

10 May 2026

Deborah

Staff were friendly and helpful - we checked in a bit early and they were very accommodating. Room was clean and very nice. Breakfast was great, lots of choices

Partner

6/10

Pleasant

27 Apr 2026

Molly

The room was spacious and clean! The beds were comfortable and we enjoyed the fact that Texas Roadhouse was right next door and we were given a 10% discount for Texas Roadhouse with our stay! The only downstairs were the elevator was sketchy (simple fix, we just used the stairs) and the breakfast was pretty terrible (actually the worse we’ve seen in a long while!) cold cereal was the only edible thing. Other than that, it’s great!

6/10

Pleasant

21 Apr 2026

Dawn

There were used towels in bathroom and toilet not flushed upon arrival. The desk clerk offered to move us. We declined. The shower drain was slow so we used those towels to soak up overflow from shower. The beds are getting older now and starting to creak. But the pillows are still the best!

Friends

8/10

Excellent

29 Mar 2026

Misty

This hotel was nice. The staff was friendly, the breakfast was good, rooms were clean. The only thing we noticed was the pool and spa looked like the needed filtered better. You could see things floating in the water.

2/10

Poor

22 Mar 2026

Rhonda

The hot tub was broke. The pillow case had brown stains on it. The mirrors were dirty. The room smelled like moth balls. The walls were cracked under the window. The lighting was creepily faint in the bathroom and non existent above the bathroom sink. The couch was covered in hair. There were 19 people in the room next to us that we saw when there was a fire alarm pulled in the middle of the night. The whole 4th floor wreaked of marijuana. We stayed at a SpringHill Suites in Deadwood SD and it was immaculate. Huge disappointment to stay here. Never again. If it wasn’t so late for us checking in, we would have went somewhere else.

Partner

8/10

Excellent

22 Mar 2026

tanya

Overall stay was pretty good. I was first put in a room without a bathtub but the staff quickly corrected it and was polite and professional about it. The tub did have a few chipped spots, the shower head holder was broken, and the toilet handle was cracked. The lighting wasn't very good in the room either. Beds were comfy, breakfast was good, and staff were nice. I liked the non original layout of the room as well. I would stay here again, just a few minor things that kept me from giving 5 stars.

Friends_and_family Family

2/10

Poor

21 Mar 2026

mogees

I had a very disappointing experience. My confirmed reservation was not honored because my room was given to someone else. Instead, I was told—upon arrival—that there were no rooms available and that I needed to go to a Fairfield hotel half a mile away.
No transportation was provided, and I had to call an Uber close to midnight, paying premium rates out of pocket after an already long day of travel with my family.
To make matters worse, I originally booked a 2-queen suite with a sofa bed to accommodate my family of five, but the Fairfield location only provided a standard room with two queen beds, which was not suitable for us.
The lack of communication was extremely frustrating. No one contacted me in advance to inform me that my reservation would not be honored, which would have at least given me the opportunity to make alternative arrangements.
When I raised these concerns, the manager offered 5,000 points as compensation, which frankly does not come close to addressing the inconvenience and stress caused.
Given this experience, I am very disappointed and will seriously reconsider staying with Marriott in the future.

Family_with_children

6/10

Pleasant

13 Mar 2026

Angela

Stayed here 3 years ago and was really nice. Has really gotten run down. Obvious it could be nice but it is not being cleaned well. Spilled makeup all over wall, smashed bug on another. I had to clean off desk to make useable. Oddly the bed was great and really clean and comfortable.

10/10

Exceptional

13 Mar 2026

Ronnie

Great stay

Self

8/10

Excellent

01 Mar 2026

Brian

Check in nice. Rooms and motel clean. Very nice breakfast. Not much can be done on this but building by trains track might not have been the best idea. About 4am till 7 was pretty noise.
But nice stay

2/10

Poor

22 Feb 2026

shelly

room was neglected. my children found whiskey bottles in the room n the pool area had a flask. that my child found as well

10/10

Exceptional

21 Feb 2026

Donna

The room was great. The only thing I will mention is that the toilet seemed somewhat loose and rocked a little when sitting down. Perhaps they could tighten the floor bolts. The front counter person was great at check in.

Family_with_children

10/10

Exceptional

29 Jan 2026

Michael

Clean room, maintained well. Great Service

Leisure Self

10/10

Exceptional

25 Jan 2026

Jada

The room was very clean and spacious and the staff were very friendly.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Robert

Rooms were really nice. Very clean. Took a minute to get temperature right but overall very nice. Front desk was helpful and very courteous. Due to constraints we couldn’t sample breakfast

10/10

Exceptional

19 Jan 2026

Keith

The young lady who checked us in was personable,efficient and professional.
The suite was perfect...our place to stay when in Billings.

10/10

Exceptional

02 Jan 2026

Kim

Yes, but could have n
Been a bit cleaner. Pool was way to cold. Staf was exceptional!

Leisure Family

2/10

Poor

08 Dec 2025

Linda

I booked this motel with the only thing i needed was a airport shuttle. They dont have one. I think Expedia owes me taxi fare

8/10

Excellent

03 Dec 2025

James

There was no dtergent for washers or dryer sheets avaiable on premises. Machine broken and clerks did not have any hidden away.

Business_and_leisure Family

10/10

Exceptional

17 Nov 2025

Jeffrey

Breakfast had great selection, beds were comfortable and rooms were clean.

Business_and_leisure Family

10/10

Exceptional

17 Nov 2025

Tom

The staff was friendly and helpful. The room was spotless and the breakfast as great.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Jessi

Breakfast was great, waffles, eggs, sausage, cereal, coffee, oatmeal & toppings, and a fruit offering. The staff was super sweet!

10/10

Exceptional

28 Sep 2025

Jackie

Rooms were clean and service was excellent

10/10

Exceptional

16 Sep 2025

Peggy

Nice Hotel

Clean nice room and the breakfast was good.

Self

10/10

Exceptional

16 Sep 2025

Paul

The customer Service was incredible

Leisure Friends

10/10

Exceptional

05 Sep 2025

Tanner

Clean

Business Family

8/10

Excellent

10 Aug 2025

Karen

We liked the location. The internet was not the best. Floor in bathrooms are very slippery. Breakfast was great. Easy parking

Leisure Partner

6/10

Pleasant

30 Jul 2025

Javier

The Staff was awesome and very accomedating to my Mother n Law. However our Desk Chair in our Room, was broken and the Shower Floor was slippery.

Leisure Family

10/10

Exceptional

29 Jul 2025

Randy

Great friendly staff!

10/10

Exceptional

22 Jul 2025

Siddharth

Great hotel to stay in when in Billings. About a 10 minute ride to downtown.

Business

10/10

Exceptional

22 Jul 2025

Verified traveler

Will stay here again!

Always a pleasure to stay atnthismproperty. Rooms are a nice size, great restaurants are nearvy, and breakfast is excellent.

Partner

8/10

Excellent

27 Jun 2025

Steven

Convenient location with Texas roadhouse next-door. Staff very helpful and friendly . Hotel appears to be clean until you start looking closer. Definitely needs a good deep cleaning. Hotel curtains stained, some sort of stains dripping down wall, carpet dirty.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Melissa

This springhill suites was clean. The check in was easy, the staff was friendly and accomodating.

Leisure Family

8/10

Excellent

19 Jun 2025

Verified traveler

The room was clean. The bed was a little uncomfortable.

Partner

10/10

Exceptional

14 Jun 2025

Nicholas

Clean, spacious room, nice staff with minimal high way noise. 3rd floor room had good view of BNSF RR mainline (a bonus for us). Hotel is only a few minutes drive from downtown restaurant area and other shopping.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Brandi

The customer service at check-in and check-out was a great experience. Rooms were very clean and the property overall as clean.
The pillows and mattresses were not great though. You may want to bring your favorite pillow.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Wilfred E

Room was comfy and had allot of space, nice big rooms

Friends_and_family Family

10/10

Exceptional

27 May 2025

Dylan

The hotel was at capacity and yet it was quiet and clean. Rooms were clean and spacious. Staff was friendly and helpful.

Leisure Family

10/10

Exceptional

25 May 2025

Bobbie

It was Pleasurable!

Very comfortable room and clean. The bathroom was clean but I think the bathtub does not conform to SpringHill Suites quality. Should be replaced. I would stay here again.

Partner

8/10

Excellent

20 May 2025

Verified traveler

Altogether A Pleasant Stay

The man behind the desk at check-in could not have been more helpful or professional! We made some changes at check-in to our original reservation and he was very helpful with what could have been possibly complicated.

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

FREDDYS

Excellent!!

10/10

Exceptional

25 Apr 2025

Katherine

Kind staff.

10/10

Exceptional

17 Apr 2025

Brandon

Front desk staff are professional and friendly.

Business Self

10/10

Exceptional

16 Apr 2025

April

The staff was friendly and rooms were clean

Leisure

10/10

Exceptional

12 Apr 2025

Wendy

Will stay again when I’m the area. Room was huge and my nephew loved his pull out couch.

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Amy

Nice big room, comfy bed

10/10

Exceptional

10 Mar 2025

Ana

Will definitely stay here again. Very clean and comfortable!

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Salina

Very clean and friendly staff.

Leisure Family

8/10

Excellent

22 Feb 2025

Chelsea

Beds are on the firm side, great breakfast & daughter enjoyed the pool. The only issue we had was noisy neighbors and street noise. 2nd night I had to call down at 1 am and ask that they call the rm next to us and ask them to quiet down and stop the kids from jumping on the beds & hitting the wall. Not sure if they actually called because the noise didn’t stop till the kids passed out & then the adults continued to talk loud. I think having a quiet time policy that’s enforced would help!

Business_and_leisure Family

8/10

Excellent

22 Dec 2024

melissa

Great location and great staff.

Leisure Family

6/10

Pleasant

11 Dec 2024

Anne

We decided to stay at the Springhill because it was conveniently located right next to our dinner spot, Texas Roadhouse! First of all, it feels fresh and clean. The breakfast had a nice variety and I liked the coffee bar. The room was nice and quiet, didn’t hear a peep all night! I liked how large the room was, with a TV that could be turned away from the “living room” as my baby was sleeping in there. The hot tub was nice and hot and the jets were very powerful! However, there were so parts of the Springhill that I didn’t enjoy. They only had one crib in the whole place and it was already being used that night, I think having two makes more sense, but that might be a personal opinion. Next, we were excited to use the pool, but it was quite literally freezing! There was no way we could get in it let alone take our baby in, the pool area was also creepily dark. After that disappointment we went to our room for a nice hot shower, no HOT WATER! Front desk said there wasn’t anything they could do. In the morning I went to make a warm bowl of oatmeal at the breakfast area, no microwave! They had hot water, but I like milk. Overall, our stay had pros and cons and I tried to include some good points so I don’t come off to Karenish. We will not stay here again as I think there are better options nearby at the same price point or less.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2024

Jade

Clean and comfortable!

Leisure Family

10/10

Exceptional

20 Oct 2024

paula

Billings Gem

The layout of the room was really amazing--made it seem bigger than it was. Beds fairly comfortable. Staff was wonderful. Just an excellent experience from every employee, from the night clerk , the breakfast staff and the housekeeping staff. Would recommend!

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Catherine

Great stay and reasonably priced

10/10

Exceptional

08 Sep 2024

Steven or Christi

We try to stay here each time we are in Billings. Nice continental breakfast, good location, consistent with all good things they do.

Leisure Family

2/10

Poor

11 Aug 2024

Richard

Terrible internet for Business Travelers.

The ONLY reason I chose this location was the possibility of being able to have high speed internet so I could work uploading files for work. The front desk rep was terrible, looked like he’d been doing something inappropriate in the back room when he finally came out after a long wait. Later he was less than helpful with my needs. A major waste of time. Wish I’d gone somewhere else.

Business

2/10

Poor

11 Aug 2024

Bret

no sleep, no a/c, and no one cares!

It was 104 out and no air con. Called front desk, maint. responded. no ac in over 20 rooms! New units on order. The rub was no mention at check-in, no sorry, no offer of compensation. Young lady at front desk said that she would leave a note for the manager. This property is a complete failure and an embarrassment for your brand. It was an absolute waste of time and money. I will never recomend this motel.

6/10

Pleasant

28 Jul 2024

Elizabeth

Older motel. Needs some areas cleaned.

10/10

Exceptional

18 Jul 2024

Verified traveler

Billings Hotel

The hotel was quiet and I enjoyed my stay. It was near the freeway and about 15 minutes from the airport. The room was a good size and had a sitting area separate from the bed area. The breakfast was good and very clean. The staff was friendly. I would stay here again if I was in the area.

Partner

8/10

Excellent

09 Jul 2024

Marina

The breakfast was good and a nice variety. The concern I had was how prepared the service was each morning for the guests. Breakfast would be even better if the napkins and silverware were well stocked.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Jamie

Staff was helpful,rooms were clean.

Leisure Family

10/10

Exceptional

17 Jun 2024

Sheryl

It was overall good. Breakfast bar ran out of things early & were not replaced. Some of the front desk were not very knowledgeable or helpful. Kenny was over the top…GREAT!!!

Friends_and_family Family

8/10

Excellent

16 Jun 2024

Sally

Great access to interstate and dining

Leisure Family

8/10

Excellent

11 Jun 2024

Albert

The property is easily accessible and clean. The front desk staff was very friendly and helpful. Right across the parking lot you have a restaurant.
The breakfast at the hotel is just OK.

Leisure

10/10

Exceptional

10 Jun 2024

Michelle

Great location and great price. Got stranded during tournaments because a blizzard hit and the interstate was closed.

Leisure Family

8/10

Excellent

30 May 2024

Verified traveler

Overall great stay!

Front staff was great as were the ladies in the hall. The gentleman handling the breakfast was awesome and he was very attentive to the breakfast area. The selection of breakfast items was great. Wish there was some kind of shelving in the bathroom and some drawers for clothes. The beds definitely need to be replaced, pretty broken down.

Friends_and_family Family

8/10

Excellent

25 Mar 2024

Shawn

Nice rooms, nice front desk staff.

Leisure

8/10

Excellent

24 Mar 2024

Keith

Would stay again

Service was good. Hotel has easy access with good parking.

Friends_and_family Family

6/10

Pleasant

18 Mar 2024

Mark

Very nice property in general but the person that made up our room prior to arriving was lacking. There was 1/4” of toilet paper left on the roll with no replacement rolls. A used towel was still on the back of the bathroom door. And there was no hair dryer in the unit. Mentioned it to the desk clerk upon checking out and she shrugged it off but did apologize. Did not offer to mention it to anyone.

Leisure Family

10/10

Exceptional

18 Mar 2024

Diane

The staff is very helpful and super friendly. Hotel is in great shape and clean

Friends_and_family Family

10/10

Exceptional

03 Mar 2024

Carolyn

Clean comfortable

Leisure Family

10/10

Exceptional

27 Feb 2024

Carrie

Close to main shopping areas, pool to ourselves, and walking distance to three restaurants for lunch or dinner options. Multiple breakfast options are only a short distance away.

Business_and_leisure Family_with_children

6/10

Pleasant

29 Jan 2024

Michelle

The front desk staff were very nice and were very helpful. The view was nice on the 4th floor and the room was in a good spot.
The only complaints I have are:
-The pull out bed under the couch sheets had stains and were dirty.
-The there is little to no noise reduction. You can hear everything from the neighboring room to the cars on the highway.
-This is a small complaint, but the TV is in a really bad spot. If it was on a mount so it could swivel to watch on the couch or bed it would have been great, but it is in the middle of the room. It is just in a bad spot.

Overall the stay wasn't too bad!

Leisure Partner

10/10

Exceptional

21 Jan 2024

Natalie

They accommodated us with a late check out. very helpful

10/10

Exceptional

21 Jan 2024

Mandee

Enjoyed our stay. Traveling with kids and I felt like there was plenty of space and amenities. Will stay here again.

Leisure Family

10/10

Exceptional

29 Oct 2023

Kathleen

This hotel was clean, updated and convenient. No complaints! Staff interactions were very friendly. The Springhill by Marriott never disappoints when I am able to stay there

Business

10/10

Exceptional

27 Oct 2023

Kelle

Very clean nice rooms.

8/10

Excellent

15 Oct 2023

Jade

Loved the room size. Pool area could use some attention.

Leisure Family

6/10

Pleasant

01 Oct 2023

Traci

Next to a good restaurant

Leisure Family

10/10

Exceptional

10 Aug 2023

Oghenekaro

Very comfortable.

Leisure Family

2/10

Poor

03 Aug 2023

William

I have stayed at this motel numerous times in the past. It has always been great. I have no issues with the motel. Sadly I was not able to stay this time because of Expedia's policies.

I do have an issue with Expedia. I accidently booked the wrong dates on their web site. I realized the a few days after the booking the room. This was about a month before the reservation date. I called Expedia customer as soon as I new about the issue. There was more then ample time(about 30 days) to give notice to the motel. Expedia refused to allow a date change or a refund. They told me to take it up with the insurance policy that I also bought at the time and that was my only way to get a refund. I filed a claim with the insurance company and was denied within a few days. Turns out cancelation due to booking error is not covered. I am sure the Expedia rep new this and just sent me on that path to get me off the phone. This simple mistake that Expedia refused to help with cost me over $400.00. I won't be doing business with Expedia again.

Leisure Family

6/10

Pleasant

19 Mar 2023

Jim

Convenient west end location, evening staff were friendly.
However.... elevator made very loud metal on metal screeching sound when closing, small dark closets are not a good place for suitcases, couch had many white stains, faucet/sink combination poorly designed, stained white towels, and though we requested housekeeping services every other day via the Marriott online app, they never came and front desk said they knew nothing about it.

Leisure Family

10/10

Exceptional

04 Mar 2023

Verified traveler

I loved how new this property still looks. It has aged well. Very comfy beds. Clean rooms. I would love to see a variety of breakfast from one day to the next. Overall great customer service and very centrally located for lots of restaurants and shopping.

Business Self

8/10

Excellent

21 Feb 2023

Susan

Disappointed.

We had a family situation and could not cancel our reservation as it was non-refundable. The representative from Hotels.com said mostly all hotels are non-refundable, which was not true! This is the first time I came across a hotel that was non-refundable for all the years I've been using Hotels.com. Will not stay here again due to being non-refundable.

Friends_and_family Family

10/10

Exceptional

29 Jan 2023

Tammie

Very comfortable spacious clean rooms… Great breakfast… Friendly helpful staff… The only complaint was the hot tub was not hot it was barely warm and there was no towels in the pool area

Business_and_leisure Family

10/10

Exceptional

25 Jan 2023

Sheila

Very clean. Friendly staff. Nice location. The hot tub is a bit on the small side

Leisure Family