Name: FairBridge Inn Express, Billings
Address: 1315 North 27Th Street, Billings, 59101, US

10/10

Exceptional

02 Aug 2026

Gary

Very nice

10/10

Exceptional

02 Aug 2026

Claudia

Very nice room. The staff was wonderful. A/C was a little noisy. But it worked!!

2/10

Poor

30 Jul 2026

Gautam

Dont stay.very dirty. Poorly maintained

4/10

Poor

30 Jul 2026

winston

Just ok.

10/10

Exceptional

28 Jul 2026

Stephanie

Great property! The hair dryer was broken but the maintenance guy replaced it quickly.

2/10

Poor

26 Jul 2026

Janet

Booked a suite with jetted tub but it’s broken and dirty sheets and microwave

10/10

Exceptional

26 Jul 2026

Mason

Great place and very accommodating.

2/10

Poor

25 Jul 2026

Amy

Filthy place. Cheap “cheap renovations”

6/10

Pleasant

24 Jul 2026

Margaret

The staff was very nice and accommodating. The room was okay, except one bed had not been changed from the last guest. Very gross. I managed to stay in the other bed. They did ofter to switch rooms, but I was okay with the rest of the room. It was just a quick stop so I left before breakfast was open.

6/10

Pleasant

23 Jul 2026

Melissa

Beds were comfy and sheets were clean. Breakfest was simple but worked for husband. Odd stains on bedspread and towels. Older for sure, bathroom could use some tlc, especially the door and TP placement is hard to reach. The hairdryer was sketchy and smelled like smoke. There was a used coffee pod next to pot when we got there and a weird broken light that wouldn’t turn off in room all night. Seemed like people may live on bottom floor so that was interesting… With that said we were looking for somewhere to sleep on a roadtrip so it works for that, but was out of way from i90.

8/10

Excellent

22 Jul 2026

Roger

Liked location and beds.

6/10

Pleasant

21 Jul 2026

Jan

There were signs saying that they were remodeling and that was good. There was only 1 garbage can in the room. When we walked into the room there were 2 half filled bottles of water, at least there was 2 fresh bottles of water in there room for us. There were papers that little kids had colored on in the desk. It took 5 minutes to check in as I had to wait that long for a clerk to wait on me as she was somewhere that I do not know. It was an okay visit.

Friends

6/10

Pleasant

21 Jul 2026

Shari

The ac unit in the room was very noisy, but it kept us cool.

10/10

Exceptional

20 Jul 2026

michelle

We had a very helpful front desk clerk. I am very appreciative of all the help he gave us

Partner

2/10

Poor

20 Jul 2026

Angel

Non smoking room smelled like a cigarette party just ended. The sheets were dirty and should not be used anymore of they have stains

Partner

10/10

Exceptional

20 Jul 2026

Neil

The closeness to the airport is what appealed to me about staying there, along with a 24 hour a day shuttle. One of my flights was at 6:30 in the morning. We were at the airport by 5 am and i was setting at my gate by 5:25 after going through TSA. They are in the process of redoing some of the motel. Don't let that bother you. A decent continental breakfast including make your own waffles!

Self

4/10

Poor

18 Jul 2026

Larry D

Very old and in dire need of updates.
The furniture in the room was dirty and ripped.
The bathroom was dark and very out of date.
The towels were nice and the sheets were clean.
I would not recommend this motel to anyone.

Pet

2/10

Poor

17 Jul 2026

Jimmy

This place is in bad shape and it needs to be remodel. Dirty, bad showers, bad flooring and if you get past 10pm don't spect a shuttle and the office closes at 11pm.. you got to call for reception.

Self

10/10

Exceptional

17 Jul 2026

Alejandro

Hotel is under renovation but the room was clean and comfy. Definitely will be a great hotel once they are done with renovation

Family

10/10

Exceptional

16 Jul 2026

Sandra

Positive experience at this property. It is very close to the Billings airport and had a FREE airport shuttle! Staff was exceptionally courteous and helpful. Room had been remodeled and was very clean, with a comfortable bed. Great value for a lower rate than comparable properties. Would stay here again when flying in/out of Billings.

Self

6/10

Pleasant

15 Jul 2026

Cecil

TV reception bad. Hot water took long time to get hot. Breakfast options were minimal

Partner

10/10

Exceptional

15 Jul 2026

Roger

I liked the way I was treated from the minute. I arrived by Nicole at the front desk to check me in. She was very kind and I was taken to my room and helped with my luggage. The room was spotless! The airport Shuttle was perfectly on time. Everything was spotless. I will stay there whenever I fly out of Billings! Gratefully,

Roger Dieterle, Medora, North Dakota.

Self

8/10

Excellent

13 Jul 2026

Paula

Front staff (Woody) was amazing and helpful

Family_with_children

2/10

Poor

13 Jul 2026

Ben

The floor was dirty, the toilet was backed up, the jetted tub was rusty, and there was no hot water or water pressure. Not sure if we just got a bad room, but we couldn’t even stay, we ended up leaving and staying somewhere else.

Partner

8/10

Excellent

12 Jul 2026

Jamea

The room was clean hot water didn't last long and the refrigerator barely worked had waters in there from Friday night till Sunday morning and they weren't cold.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Lori

Great staff, close to everything, clean rooms. Airport shuttle. I would recommend this place to everyone.

Self

8/10

Excellent

12 Jul 2026

James L

I arrived at midnight and a gentleman got up to get me into my room. Had a delicious breakfast with a variety of choices.

Self

4/10

Poor

10 Jul 2026

Nancy

Close to the airport, free shuttle. Breakfast was decent. Room smelled like smoke and mold and was filthy. Staff was decent but not overall friendly.

Friends

10/10

Exceptional

09 Jul 2026

Gary

The staff made the stay top-notch. Needed to extend my stay & they took care of me. Love staying here.

6/10

Pleasant

09 Jul 2026

Darren

It was really easy to hear everything around us at night, made it difficult to seep.

Partner

8/10

Excellent

07 Jul 2026

Margo

The room was pretty and clean. and everyone was very nice. I didn't eat breakfast there. The airport shuttle was great. The bathroom could use an update, but it was fine. I love that you when you stay, you can pay to park at the motel which is a lot cheaper than airport parking, and they pick you up when you return. The children that were staying above me were wildly noisy, but they didn't stay up really late. Overall, I was pleased with the motel.

Self

4/10

Poor

07 Jul 2026

Daniel

Was nothing like the photos. I booked this room for my folks while dealing with health issues as it was close to the hospitals. They refused to go back for the second night. Do not recommend at this time.

Family

6/10

Pleasant

06 Jul 2026

Albert

Clean room, bathroom outdated and icky

Friends_and_family Family

4/10

Poor

06 Jul 2026

Sara

After I made the reservation (based on proximity to the airport, airport shuttle, and price) I then looked at reviews that others had left for this motel. My mistake!! I saw either 5 star, glowing reviews or 1 star, horrid reviews, and nothing in the middle. This made me suspicious that the good reviews were faked. The photos from the 1 star reviews scared me off completely and I chose to give up my non-refundable payment and I found another place to stay.
I did stop in the parking lot of this place, and it was kinda sketchy looking although not horrible, and it was not clear as to how to get from the lot to the office. Since it was midnight, I didn't even get out of my car to look.

Self

8/10

Excellent

03 Jul 2026

Trenton

The stay was nice and the gentleman at the front desk was very nice and helpful. The only thing I was not stocked about is the large gap under our door. Was fine for a one night stay.

Partner

10/10

Exceptional

02 Jul 2026

Thomas

clean, comfy beds,good location

Self

8/10

Excellent

02 Jul 2026

George

Nice stay

Partner

10/10

Exceptional

01 Jul 2026

Hiroko

the 24/7 shuttle service is the main attraction. staff is super nice & picked me up at the airport close to midnight. continent breakfast was good as well -- had hot food!

Self

10/10

Exceptional

01 Jul 2026

Richard David

Nice and clean

10/10

Exceptional

01 Jul 2026

Mike

This was the best choice

6/10

Pleasant

30 Jun 2026

Kitichai

BF start late at 7 AM we have to leave early so miss BF and no Key drop box when you check out early before they open at 7 AM

4/10

Poor

29 Jun 2026

Jay

Everything was dirty and un kept

Friends_and_family Family

2/10

Poor

29 Jun 2026

Genevieve

Unless you are desperate, please don't stay here. We paid for a \"deluxe\" room which wasn't even cleaned properly. There were hairs from different people left on the bathroom floor, sink, and bedding. The bathroom smelled like mildew. The air conditioner and refrigerator didn't work at all, dirty marks left all over the walls and doors, and stains on the drapes. FYI- a $100 deposit is also a requirement when checking in. Lessons learned by renting a room here! We definitely will NEVER stay here again!

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Paula

Deadbolt did not work and the bathroom had no handle
But the desk person was amazing

Family_with_children

8/10

Excellent

26 Jun 2026

Laura

I would return,very quiet

8/10

Excellent

25 Jun 2026

Mary Jo

The room was clean. Wevwer on the back of the property and parking was easy.

Partner

8/10

Excellent

23 Jun 2026

Sherril

Good place to sleep if needed.

6/10

Pleasant

22 Jun 2026

Melissa

Didnt get breakfast due to late check in (4am) and no sleep, so we just left early (11am), parking was fine. We did book for a jetted tub and did not get that, but after 20 minutes of calling the after hours number repeatedly just to get checked in i wasnt going to complain about that. I mentioned it in the morning, and the desk clerk (who was different) said she didn't put us in a jetted tub room, but my booking eas for one. Then he askwd if i was told about the pet fee, and i responded, \"I dont have a pet, i have a fully trained and registered service animal and have all her vaccine records, registrations for federal, national, and local service registrys, and medical paperwork, which im NOT required to show you. She is fully marked and tagged, and here is my handler ID\". I also told him we were told we disnt have to check put at 11am but had multiple knocks on the door since early and we were leaving because we couldnt rest after driving all night. We were not offered wven compensation for the jettwd tub room difference.

10/10

Exceptional

21 Jun 2026

Lisa

The breakfast was not what I ex

10/10

Exceptional

21 Jun 2026

DEBRA

Nice room near the airport, plus shuttle service..FYI I hope they offer in the future meatless scramble eggs for breakfast. Coffee was weak as too much water ratio. Need to offer fruit like bananas & apples.

Self

10/10

Exceptional

20 Jun 2026

Debra

Fast and easy check-in. Staff was very friendly and super helpful.

Partner

2/10

Poor

20 Jun 2026

Kaitlyn

One step above a murder motel. Pictures provided are AI generated and not at all what we walked into. Long black hairs on the wall and short and curlys in my sheets. The pocket door to the bathroom was even afraid to come out of hiding and had to be forced like a toddler being pulled away from a toy and made a similar screech. The fan was even louder than an airplane and I felt like I got some g forces from the take off. Had to say I’m coming in for a landing every time I shut it off. Couldn’t get the tv remote to work so good thing we grew up in the 80s and 90s so we knew how to work around it and use manual buttons. Couldn’t change the channel so we were stuck watching Golden Girls with blind disability voice over stuck on. Had to leave a $100 deposit because they were worried about damages but I think had we done any damage it may have been an improvement. Also can’t get my deposit back for “2-10 business days”. Sorry to inconvenience you with that phone call Brenda. Don’t know if her name was Brenda but she was rude. But thanks for the individually packaged dinner mints… that was nice. But they weren’t on my pillow… rude. 1/10 wouldn’t recommend the Billings murder motel. Didn’t die though so that’s a plus.

Friends

4/10

Poor

19 Jun 2026

Sandra

I knew this was a discount hotel when I booked it, so I wasn't expecting luxury or a lot of amenities. However, it is terribly misrepresented by the pictures on the Hotels.com website. The pictures show rooms with updated bathrooms, which our room did not have. The overhead light/fan in our bathroom was very noisy, and looked like it was about to fall out of the ceiling. There was also no extra lock on the door, which I would have liked -- because the area did not look all that safe.

The room seemed clean enough, but had a musty order, the source of which I couldn't identify. Also, the buffet breakfast was a bit lacking in choices. There was some hot food, pastries, coffee, cereal, and waffles -- but there wasn't even any hot water to use with the provided tea bags. There also wasn't any salt or pepper available anywhere.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Jennifer

Clean rooms. Decent for a one night stay. This felt like a Motel 6 rebranded as something. The area and clientele felt sketchy.

Family_with_children

8/10

Excellent

17 Jun 2026

Steven

Staff was great. Left my vehicle here for a week as I flew to San Fran. The clerks name was Nathan and is an amazing person. So helpful and kind. Deserves high praise AND a raise! My room was also very clean and comfortable

8/10

Excellent

16 Jun 2026

Arlene

The only thing we didn’t like was that it felt a little sketchy at night, but in the morning it was great. We had a wonderful breakfast and found the staff to go above and beyond

Family_with_children

10/10

Exceptional

16 Jun 2026

Michael

Staff were polite and helpful.

2/10

Poor

16 Jun 2026

Fred

Worst hotel I ever booked people sleeping in there car in the hotel parking lot i walked in the room turned around and told person at desk I was leaving, I’m not sure if they issued refund or not it’s terrible!!

Family_with_children

2/10

Poor

15 Jun 2026

Jhesi

Bad lighting, bad tv remote, dirty bath, no allergen friendly options for breakfast.

Friends

2/10

Poor

13 Jun 2026

Lisa

Flew into airport late after consulting with motel. No one would answer phone for a shuttle…had to uber at 19.25 not more than a mile from airport.
Arrived at motel…sign on door said to call specific number and they would come check us in. No one would answer phone at 3am. Thank God our Uber driver was patient and took us to another motel to be checked in.
Refer this experience of motel to BBB. Will leave bad review on any platform I can find.

Partner

8/10

Excellent

12 Jun 2026

dan

Good staff. Great bed. Bathrooms are tired but not awful.

Friends_and_family Friends

8/10

Excellent

10 Jun 2026

Cristy

It was good

Partner

4/10

Poor

09 Jun 2026

John

Hotel needs renovations. Hotel was dirty and had numerous people loitering in the parking lot.

Business

10/10

Exceptional

07 Jun 2026

Mary

Nice reasonably priced hotel just a few minutes away from the airport. I've stayed here twice and both times my room was clean, bed and pillows were comfortable, and the staff was very friendly and helpful. I had trouble with my TV and the lady at the front desk immediately came to my room and fixed the problem. I felt safe here as a lone female traveler.

Self

8/10

Excellent

05 Jun 2026

Kathleen

Only complaint was that the sound proofing between floors could have been better . Great price and location

Self

8/10

Excellent

05 Jun 2026

Ken

Close to the airport fairly quiet. Older property but convenient

Self

8/10

Excellent

03 Jun 2026

Mollee

All in all the stay was pretty great. It is an older building but it is definitely noticeable that they are doing many things to not make it outdated. The staff was extremely helpful and friendly. The bed was very comfortable and it was a nice, very affordable, place to stay.

Self

6/10

Pleasant

01 Jun 2026

Lisa

It is an older property that needs an update - building and decor are very dated.

Self

2/10

Poor

01 Jun 2026

Ivan

This place is old and poorly maintained.

Family_with_children

6/10

Pleasant

31 May 2026

Linda

The room cleanliness was not the best. Floors were dirty, the shower curtain smelled like musty laundry, and there was mold in the small fridge.

Friends_and_family Family

4/10

Poor

31 May 2026

Michael

Room was in disrepair. Half painted. Stained ceiling in bedroom and bathroom from water damage. Mold in corner of bathroom. Patches of paint all over comforter. Room was not at all how it was presented in pictures.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Jillian

They're working on updating the rooms, which is nice, but the shower took a long time to even get warm, air conditioner is noisy and didn't work very well.

Partner

6/10

Pleasant

29 May 2026

Bianca

The staff is very helpful and kind. It is super close to the airport, this being convenient if you're on a budget.

Self

10/10

Exceptional

29 May 2026

Russell

Staff were very helpful. Breakfast was ready and hot every morning.

Self

10/10

Exceptional

27 May 2026

Carol

Check in went ok even though our receptionist was new to the job. In the morning one young man was there, alone, doing all sorts of jobs. The driver for the shuttle to the airport didn’t show, so the same young man drove us to the airport. While we were waiting for our flight, a lady came up to me with my insulin which I had forgotten in the refrigerator in the room! Yikes. The same young man found it and drove it up to me at the airport! God bless him!! Give him a raise!!

Friends

2/10

Poor

25 May 2026

douglas

They wouldn't rent to me. Because of my address

Self

6/10

Pleasant

25 May 2026

Sharon

Not luxurious but clean. Midnight airport and checkin was efficient. Breakfast was late but good. Would stay there again.

Self

2/10

Poor

24 May 2026

Pearl

This property is disgusting, and actually kind of scary. Shady looking characters outside, a very run down building, and the pictures should speak for themselves as to what I saw when I checked in. I left the property and went to the Country Inn. Still haven't been refunded.

2/10

Poor

23 May 2026

Raymond

The first night, staff did not have a copy of my reservation, although I had one on my phone. Alarm clock did not work. Television required connection to cell phone. Homeless persons on property. Second reservation made at same time as first a week later. I told that I had made the reservation for the previous day and my credit card had been billed as a no show. My receipt for reservation did not show that to be true. I was then told that there was \"not really\" another room available. One was found, but I had to another night's lodging. I would have gone elsewhere but due to holiday weekend,rooms were in short supply. Reported incident BBB and Travelocity.

6/10

Pleasant

20 May 2026

Peter

Good value. Can be noisy as it on a busy streets and rooms are open to outside.

Family

8/10

Excellent

19 May 2026

christopher

Clean room/ bathroom was decent/ parking good over all great overnight stay

Self

6/10

Pleasant

18 May 2026

Ryan

Upon getting my keycard at check-in, I went up to my room and there were wet towels and unchanged bed linens and unemptied trash from the last guest. Sending your guests to a room that is prepared for a new guest is hotel service 101. I can see in the other reviews that they have made this mistake before. They need to figure out a system for this…there is no excuse for it. They did send me to a correct room that was clean after I let them know. My key card didn’t work for the back doors for the hallway (the only entrance available after hours). A lady in the back parking lot let me in with her card a couple of times. Even though the guy at the front desk in the hoodie and sneakers said that he fixed it, it made me nervous when I was leaving at 3am that I could get locked out, miss my flight, and need to wait until someone returned to the front desk at 7:00 am to get back in. The door to the front desk and lobby is closed at night, so I am not sure as to whether there is someone at night available to help. I left the back entrance door open a crack as I was transferring bags from my room to my car.
The floors in the hallway felt bumpy and uneven.
The deluxe room was clean and had a fridge and microwave. It ended up being a good option for someone staying just seven hours to catch an early flight. Still, the fact that a lady had to let me in a couple of times and that my key let me into my room but not the building made me worried about getting locked out.

Self

6/10

Pleasant

18 May 2026

Elaine

Room was clean. Staff helpful. No complaints for 1 night traveling through Billings.

Family

2/10

Poor

18 May 2026

Melissa

This was a very unpleasant experience. I selected this motel because it had decent ratings, was close to my destination, and was inexpensive. Well, you get what you pay for. I can only guess that because there was a free breakfast included that previous reviewers gave it an ok rating.

The place was extremely rundown, and 2 nights in to my 4 night stay my room still hadn't been cleaned. The morning of the 3rd day I asked to have the trash put out, etc., at the front desk and when I returned later in the evening the room still hadn't been cleaned.

The interior lock did not feel secure and the room was on the ground floor. In addition to it being very noisy, there was one day with very high wind gusts. Because there was a small gap at the bottom of the door, a great deal of dirt and debris blew into the room, rattling the front door and the bathroom door.

There was a strong smell of mildew in the shower where some caulking had been done. It seemed they used a water-based rather than silicone based product that wasn't appropriate for a shower.

Sad to say this was just about the worst place I have ever stayed. I am very, very disappoint with Expedia for not having a better system in place to confirm reviews for hotels. This may be the last time I book through Expedia.

Self

8/10

Excellent

15 May 2026

Jessica

The staff was nice. The hotel is undergoing renovations. Some of the photos are aspirational. It was a good value for the price.

10/10

Exceptional

15 May 2026

Christi

Parking is a bit tight but very close to the hotel. Clean room but a bit dark…more lighting would be great. Overall great stay. We had to leave before the breakfast option was available both mornings.

Family_with_children

6/10

Pleasant

15 May 2026

winston

Great staff. Good location. Lots of work needed.

2/10

Poor

14 May 2026

Dolores

Window was broken and could be pushed in very easily and would not lock

Self

4/10

Poor

14 May 2026

Carl

Parking was good , a little tight for a pickup though. Room was clean, but dusty. Bathroom was awfully dirty, didn't even use the shower, felt cleaner after driving all day!

Partner

4/10

Poor

11 May 2026

Gingermay Stewart

The front desk person who ran the shuttle was very kind and helpful. Never felt like I was a bother at all. The room was iffy. There was no screen in the window. The room was EXTREMELY tiny (I dont know that 2 people could both fit in the room). The shower was dirty (the soap from the last person was still in there) and it was VERY VERY LOUD. It was almost as if the walls were made of paper and there were no windows at all. I couldn't sleep not a wink the whole time. I was so exhausted for my long day of travel after checking out because I had only a couple of small increments of 20-30 mins of sleep the whole time. Also, the wifi was so slow I ended up using my Hotspot. I wasn't expecting anything fancy but I didn't expect it to be this bad either.

Self

6/10

Pleasant

11 May 2026

Julie

No hair dryer, not the quietest neighborhood, no 24 hour front desk, creaky bed

Self

10/10

Exceptional

07 May 2026

Brandi

Over all a positive experience!

Family_with_children

8/10

Excellent

05 May 2026

Deanna

The room was nice and clean. Staff was friendly, parking felt safe. Could've gotten a better rate calling directly though.

Family

2/10

Poor

04 May 2026

Garry

No chair in room to even sit on.

Self

6/10

Pleasant

04 May 2026

Terri

When we walked into our room, we were met with cleaning supplies all over the floor that had been left behind. There were used cleaning rags in the bathroom sink (with no drain stopper in it) where the sink was not finished getting cleaned. The bathroom floor hadn't been cleaned and one of the beds was missing pillows. Probably one person's mistake - to forget to finish the room but it didn't look good for the whole of the property.

Family_with_children

6/10

Pleasant

03 May 2026

Teresa

•They had to put an additional $100 fee on my card, to cover any incidentals. I've never had to do that anywhere. They have my card on file if needed. 7-10 days before it gets credited back.
•There was a lot of street and hallway noise.
•The outlet by the sink didn't work, and there are only outlets on one side of the bed.
•

Partner

8/10

Excellent

28 Apr 2026

Roger

Good location, good breakfast, great price squeaky bed though

Partner

6/10

Pleasant

26 Apr 2026

Suzanne

Good location! Staff was very nice!

Self

8/10

Excellent

26 Apr 2026

Sue

Definitely older rooms that needed some remodeling done but the room was still cleaned well and the beds didn't seem old

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Pamela

Check in was fast. Parking was easy. The room was clean, big and comfortable. The only thing I would list as not so good is no kleenex and only 1 garbage can. The room itself was very large and more than we expected.

Partner