Name: Sleep Inn Billings
Address: 4904 Southgate Dr., Billings, 59101, US

4/10

Poor

01 Aug 2026

Ashley

Room was pretty filthy. Walls were disgusting. Bathroom smelled and was dirty. Killed the big black spider. The first five minutes we were in the room.

6/10

Pleasant

27 Jul 2026

joban

washroom not good

10/10

Exceptional

24 Jul 2026

Kristine

The room was clean and comfortable have stayed here before and have had no issues..

8/10

Excellent

17 Jul 2026

Thomas

The room was showing signs of age, but was clean and comfortable. It seemed sparsely occupied when we stayed. Breakfast was available but very basis, nothing to get excited by. Along with waffles and some cereals, yogurt and a few backed pastries, there was a juice machine The coffee was not good. It was a good stay for the price.

10/10

Exceptional

16 Jul 2026

Kristine

Room was clean, staff was friendly and very helpful --parking was good felt comfortable to stay here.

Self

4/10

Poor

12 Jul 2026

Leah

There were some bugs in the room and on beds, a huge spider in the bathroom, and mold in the shower.

Self

10/10

Exceptional

24 Jun 2026

Minerva

The room was very clean, the staff was very nice

Family

2/10

Poor

23 Jun 2026

Carrie

The AC didn't work and it was sweltering. Staff said none of the AC units on the upper floor worked very well. No rooms to switch with... So we ended up booking another hotel so I could sleep well for the long drive the next day. DID NOT get a refund. Incredibly disappointing...

Friends_and_family Family

8/10

Excellent

22 Jun 2026

JoAnn

It was nice, clean and the staff were pleasant.

Partner

6/10

Pleasant

16 Jun 2026

Shauni

The staff was so friendly and helpful! The room was in need of some repairs. The breakfast area was a bit cramped and the juice machine was down. Overall it was an okay stay. It was a place to sleep.

Partner

6/10

Pleasant

11 Jun 2026

Katherine

First room didn't have a privacy curtain. Everything felt dingy/dirty from the front door to the room - stains everywhere. The hall smelled like heavy cigarette smoke. The window wouldn't lock.

I went out a back door to unload my car and my key card wouldn't work the locks to get back in. The staff was helpful to fix these problems but I would not come back here..

Family_with_children

6/10

Pleasant

09 Jun 2026

veronica

My stay at the hotel was enjoyable overall. I checked in late, and the staff was very accommodating by getting me into a room right away. Unfortunately, the first room had flying bugs, so I immediately informed the front desk. The staff responded promptly and moved me to another room, which was much better.

I am allergic to carpet and dust, so I wish the rooms had wood flooring instead of carpet. If they did, the stay would have been fantastic.

One thing I really liked was the location. There are plenty of fast-food restaurants within walking distance, which was very convenient.

Checkout time is 11:00 AM, but housekeeping needs to improve their courtesy. At around 8:45 AM, while I was packing and had just gotten out of the shower, a housekeeper opened my door without knocking or announcing themselves. I found that very rude and inappropriate, especially since checkout was still more than two hours away.

The breakfast was okay, and the coffee was great. Despite the few issues, I would stay there again—especially if I could get a room without carpet. 😀

Self

8/10

Excellent

09 Jun 2026

Stephen

M

4/10

Poor

07 Jun 2026

Terry

Tv was messed up and wouldn't work had to fix it the next day it then only worked one night after that. Juice dispenser in breakfast area wasn't working. Breakfast meat was cold and uncovered, eggs were hot but uncovered as well. No flavored coffee creamer. Carpet in hallway was peeling up and ragged, shower was very slippery. There was dirt or mold on the outside bottom corners of the shower. Could have used an extra blanket in the room.
Staff did the best they could with what they had to work with. Parking was adequate.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Whitney

Our room was dirty, there waa hair in the shower. The shower head waa broken. No toilet paper dispenser, bathroom faucet hadn't been cleaned in a long time. Towels had stains and carpet in our room and hallways was dirty. The breakfast area was small and crowded and many things broken or dirty. Beds were clean and comfy. We slept and checked out early. Will not stay again.

Family_with_children

6/10

Pleasant

31 May 2026

Mark

Carpet was dirty and old. The shower faucet dripped and needed replacing. The bathroom faucet was loose on the sink top. The toilet seat was stained and black water stains in the bowl needed to be cleaned.

Friends_and_family Family

2/10

Poor

29 May 2026

Roy

No TV and no Internet and no fix!

Family

6/10

Pleasant

26 May 2026

Janet

I did make my reservation late when I got to Billings due to the fact that another hotel their office was closed in round up. No one answered the door and I couldn’t get my room so I drove to Billings and got there were cups and things for coffee or tea no machine TV didn’t work. The young man at the desk came once for the TV and then said well it might not work OK on cleanliness could’ve been better. I was sad because I had stayed in that hotel before and it was amazing.

Self

10/10

Exceptional

23 May 2026

LouAnn

Great value. Hot breakfast. Very nice staff. Convenient location. Small room but very efficient. Would definitely stay again.

Partner

6/10

Pleasant

20 May 2026

Stephen

Average only

Pet

8/10

Excellent

18 May 2026

Tamara

Room was clean bed was comfortable

Pet

4/10

Poor

10 May 2026

Richard

breakfast was not attended to items were emty and not replenished.

Partner

2/10

Poor

08 May 2026

Danielle

The hotel was extremely dirty. My room was”not ready” when I checked in at almost midnight. It was under construction and covered in dust and debris from sheet rock and mud. The room was not clean besides all the extra debris everywhere. I was told by the owner it is fine it’s just from the repairs. I requested a new room or for my room to be cleaned in the morning with the same desk clerk from the previous night and when I returned 12 hours later the note was crossed out but the room hadn’t been entered by staff. We were then directed to sit in the lobby for over an hour while they found someone to clean our room. The only thing this hotel has going for it was that sweet extremely kind desk clerk that night. There were three others who came to complain about the conditions of their rooms while I was sitting waiting for my room to get cleaned. The room was half cleaned and the carpets were soaked when we were finally able to reenter. Multiple guests including myself asked for a room change or refund and they were all denied by the manager and owner. This was by far the worst hotel I have ever stayed in and lack of care by the owner was so disappointing.

Family_with_children

10/10

Exceptional

08 May 2026

Timothy

Awesome staff

Friends_and_family Friends

4/10

Poor

03 May 2026

Tim and Fayleen

Breakfast was awful. No food available and when I came out it was lukewarm. The lock on the outside door was broken. The back door entry was dirty. There were marks on the walls. Bedding and bathroom was clean.

Partner

2/10

Poor

27 Apr 2026

Scott

There was a smell that was almost like smoke mixed with cleaner/antiseptic in the hallway. Realized on the east side of the hotel outside someone must have had a grill fire and caught the landscaping on fire, there burned bushes, charcoal and evidence of a fire near the entrance. Stunk up the whole hotel.

Family_with_children

8/10

Excellent

24 Apr 2026

Dale

Pleasant staff. clean room. Could use some updating.

Self

10/10

Exceptional

22 Apr 2026

Bud

We had a great stay! The staff were very helpful. Kadence, one of the staff at the front desk kept us smiling as she was always smiling and very helpful. I'd recommend anyone to stay there. The rooms were clean, a/c worked great. It was quiet at night even though we were close to the highway. We'll be staying there again on our next trip.

Partner

10/10

Exceptional

21 Apr 2026

Gregory

It was a great location. The price was awesome. Very nice rooms. It was a great deal.

Self

10/10

Exceptional

12 Apr 2026

Bruce

Great front desk service.

Self

8/10

Excellent

11 Apr 2026

Joe

overall a solid stay

Partner

6/10

Pleasant

08 Apr 2026

Stacey

Cadence at the front desk was very friendly, helpful and sweet. Room was cozy, pretty clean, but far from perfect. Bed was comfy. My room was pretty loud as it faced the interstate, so thats to be expected.

Self

10/10

Exceptional

01 Apr 2026

Michael

Everything was great

Family

2/10

Poor

29 Mar 2026

Josie

I checked into our hotel, they gave me a room that reaked of urine and then switched me to another room that was better than the first but still not feel very clean. It was very late and I didnt want to go through the hassle of looking for another hotel because I was exhausted from traveling and flying, so we stayed the night. In the morning I work up and noticed the matress was severely stained, the carpet felt filthy and there were needle holes and knife stab holes in the window shade. The room also had a bad odor. I think I saw some mold near the sink but it looked like someone tried to paint right over it. They gave us a room by the back door and that door had a broken lock, so anyone can walk right in especially at night. The hotel has new paint on the outside but the inside of the hotel is old, dingy, dusty, dirty and nasty. The owners are rude and will not give you your money back if you want to leave somewhere else. I booked another hotel and now have to file a claim to get my money back. Do not stay here.

Family

10/10

Exceptional

20 Mar 2026

Lonnie Headdress,

Staff was great, romm very nice,

Self

8/10

Excellent

10 Mar 2026

Ann

Desk clerk was very helpful with dinner advice and card key problems. The breakfast options were better than most comparable motels.

Self

10/10

Exceptional

04 Mar 2026

Krisanne

Quiet place. Friendly staff. The front desk clerk was very friendly and informative.

Self

4/10

Poor

27 Feb 2026

Richard

Toilet kept running and refilling. They could not fix it. It was loud and kept hissing. Also the WiFi did not work. They were not helpful at all.

10/10

Exceptional

26 Feb 2026

Natalie

Cadence at front desk was the absolute bomb! She’s the definition of rockstar!

10/10

Exceptional

04 Feb 2026

Andrea

Exceptional front desk staff, nice room.

Self

10/10

Exceptional

31 Jan 2026

Tracy

Nice clean and comfy

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Robert

Breakfast is standard fare for motels. There was sausage gravy and biscuits, but I can't eat those, so I can't really comment. The sausage and eggs were good. Coffee was good, too.

Partner

10/10

Exceptional

09 Jan 2026

David

I decided to stay several more days and the supervisor during the morning shift was extremely helpful when I booked additional nights. He set the standards for a manager as I noticed him work with his subordinates, in addition to actually cleaning the breakfast buffet area and breaking it down quite impressive!
Sgt David McGee U.S Army Infantry Ret/ DV

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2025

Kenneth

Staff friendly and helpful. Very pet friendly.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Eugenia

Room cozy. Staff welcoming, great customer service!😁

Leisure Partner

8/10

Excellent

19 Dec 2025

Becky

Friendly staff

Leisure Partner

10/10

Exceptional

15 Dec 2025

Mia

Best staff and amazing property manager… property manager was very attentive to his guest and all his associates

10/10

Exceptional

13 Dec 2025

Mia

Staff is friendly the complementary breakfast is one of the best I have seen, especially for such a small hotel. I was quite impressed.

10/10

Exceptional

11 Dec 2025

Jordan

You can park very close to your room, Dogs accepted and very nice rooms.

10/10

Exceptional

11 Dec 2025

charles

Room was pretty solid clean and no weird smells. Breakfast was also on point waffle fruit and some to go muffins for later. Staff was very helpful thanks Travis

Business Family

6/10

Pleasant

29 Nov 2025

Mario

Dated but clean and comfortable. TV was a nightmare

Self

4/10

Poor

23 Nov 2025

Shawn

Staff were rude.

10/10

Exceptional

21 Nov 2025

Zaak

Food

4/10

Poor

16 Nov 2025

Alexis

Dirty room

6/10

Pleasant

04 Nov 2025

Cindee

The bed and pillows were comfortable. In one room the exterior manifold was off the air unit. I couldn’t see which way was hot or cold

Self

10/10

Exceptional

01 Nov 2025

Lonnie Headdress,

Everything was great, conditioner container in the shower was empty but otherwise good

8/10

Excellent

29 Oct 2025

Alex

The room was quiet and clean. It worked well for our overnight stay.

6/10

Pleasant

12 Oct 2025

James

Everything is reasonably good. Comfortable enough and clean. I wasn't expecting a luxury place, just a comfortable and clean place and this fits the bill. The cost is reasonable.

Leisure Family

2/10

Poor

08 Oct 2025

Emory

Beds were hard, room smelt stink and room was small. Rooms need to be updated. Tv didn’t work.

Leisure Self

4/10

Poor

08 Oct 2025

david wacey

Front desk was rude and told there was no rooms but i paid online then had to wait until 3am to get checked in

Friends_and_family Family

4/10

Poor

07 Oct 2025

Lico

Door was open to my room when I got there and shower leaked all night

10/10

Exceptional

03 Oct 2025

Zakari

Awesome

6/10

Pleasant

22 Sep 2025

Jim

There were no towels or wash rags in the room. The motel was out of hand soap. The tv had to be programmed EVERY time you turned it off and also randomly as you searched for channels. The toilet paper holder was just hanging on one screw. The girl at the front desk was very accommodating and got us towels and dug around and found ONE bar of soap. She was also very frustrated with how the new TVs were workng

Friends_and_family Family

2/10

Poor

16 Sep 2025

Jason

My first room they pot me in was actually still. Beer bottles everywhere makeup on the beds dirty towels bathroom section second room had toe nails everywhere on the floor went to take a shower in the morning before doctor appointment and used bar of soap dirty shower stains on the blankets smelled of cigarette smoke holes in the wall no toilet tissue used lotion and shampoo will never stay here again and offered me a gift bag that only had a small bag of chips wouldn’t discount anything and said it was some from a different country that cleaned the room and that’s why and would make a note of the issue

Pet

6/10

Pleasant

01 Sep 2025

grace

We expected better for Sleep Inn. First room they gave us smelled so bad that we asked for another. Second room was better although it still smelled like smoke/pet that they were trying to hide. We had to go get bar soaps, outside screen was slashed, pillows need to be replaced, so ugly although they were comfortable. Bathroom is very small, and shower leaked through glass door a lot. Sink faucet was very outdated, and positioned so weird that it wasn’t comfortable washing our faces. Breakfast was good though and staff was friendly

Leisure Partner

2/10

Poor

30 Aug 2025

Lee

Floors and shower were filthy. A homeless person was hiding in the first room they gave me.

Business

2/10

Poor

28 Aug 2025

Steven

Made my reservation, room was not available upon arrival. Cancelled reservation on-site. Staff weren't rude, but seemed a little clueless.

2/10

Poor

17 Aug 2025

Meghan

Property looks nice in the photos - but I can assure you it is not, especially once you enter your rooms. Brown stains on walls, dirty and stained carpet, very dusty, and I didn’t feel safe.
On a better note, the receptionists up front were the only positive aspects of this hotel - friendly, and accommodating.
This hotel should be worth $75/max per night.

Leisure Pet

4/10

Poor

17 Aug 2025

Richard

Overall facility needs to be remodeled. Furnishings and decor show signs of heavy use and abuse.
Person checking out before me reported bed bugs in the room and showed signs of bed bug bites.

Leisure Family

10/10

Exceptional

14 Aug 2025

Deborah

Friendly

4/10

Poor

13 Aug 2025

Michael

First 2 rooms, beds were not made, 3rd room was cleaned, but smelled funky.

Leisure Family

6/10

Pleasant

08 Aug 2025

Lloyd

Room given was not cleaned yet. Got another room. Internet didn’t work. Front desk didn’t know what to do, just said internet always a problem. No toilet paper in room. Told front desk who said they would be right up. 1 1/2 hours later no show, so I went to housekeeping and got it myself. Next morning for breakfast, coffee machine didn’t work. But at least they had no problem with my prepayment.

Leisure Self

6/10

Pleasant

08 Aug 2025

Lara

The sleep inn was a decent place to stay. It’s older and therefore it’s a bit run down.

Leisure Self

4/10

Poor

05 Aug 2025

Barry

Air condition unit was smelling really bad, couldn't use it to cool down the room. Pillows have some hairs on it.

2/10

Poor

03 Aug 2025

Marie-Pier

The hôtel was overbooked…
Not the fault of the hôtel
Théy had rooms available but not 2 beds as I requested , so they offered me to cancel or either to book 2 single room (for the Price of two rooms) which is very différent fromage what i booked
at 1:00 am with my kids outside that was quite shocking and i had no chance of booking elsewhere because it was after 00:00

Friends_and_family Family

2/10

Poor

26 Jul 2025

Brittney

Don’t stay here.

Our non-smoking room smelled like smoke so we moved rooms. The next room was in terrible condition. Filthy floor, stuff splattered up the wall, shower dripped all night, 1 towel for 3 people, no TV remote. Went to the front desk to get a remote and the person working had a visitor there who was visibly carrying a gun and was smoking inside the lobby. Back door was propped open all night.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Steve

Fine except for breakfast

Very limited breakfast options. Prior nights stay at a Sleep inn had a much better selection.

Partner

8/10

Excellent

20 Jul 2025

Michael

Go Stay in Billings.

Good, quiet facility with easy access to it from freeway.

Self

4/10

Poor

20 Jul 2025

Cade

Dirty, run down, somewhat mildew smelling. Breakfast was ok other than the waffle batter was to thick, possibly expired.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Diane

The stuff was nice and the bedroom was clean. Outside of the hotel it was a but run down

4/10

Poor

16 Jul 2025

Larry

Someone needs to train the cleaning people on how to clean a room. the place was filthy.

4/10

Poor

13 Jul 2025

Angela

I would not stay here again because the room smelled bad and the bathroom had roting walls by the door. But the front desk gal was very friendly at check in

Leisure Self

6/10

Pleasant

07 Jul 2025

Linda

Nothing

Leisure Family

2/10

Poor

01 Jul 2025

jamie

Should have been better for the price

Rooms were not clean, and sheets looked dirty. Went down to desk and they were nice and came and put new sheets on bed and offered to vacuum. Shower leaked, they said new doors were put on that didn't seal. Had to use lots of towels to clean up water

Friends_and_family Family

2/10

Poor

22 Jun 2025

Desiree

The individual working the front desk was not helpful. I was already very tired from a very, very long drive and had to actively try to be nice because his customer service was very poor. I finally got up to the room and immediately the light didn’t work. I turned on another light and realized that The the room was very poor quality and didn’t even have standard size pillows. I was far less than impressed. Because of how tired I was, I thought about extending this day another night and upon seeing the room changed my mind immediately.

Business_and_leisure Family_with_children

4/10

Poor

22 Jun 2025

Joseph

Under repair and not clean at all

2/10

Poor

20 Jun 2025

Staci

We checked in and checked out within 20 minutes. The room smelled musty and dirty. The toilet is round, but the seat was oval. The walls looked like someone peed on the wall and the bathroom was just dirty and smelled. There was also no where for my husband and I to plug in our medical devices or a place to put them.

8/10

Excellent

09 Jun 2025

Sandra

Great for overnight stay, clean and quiet.

Leisure Partner

8/10

Excellent

09 Jun 2025

Tara

Good location, comfy beds, amazing shower. The breakfast buffet wasnt good tho

Leisure Partner

2/10

Poor

09 Jun 2025

Brandi

Shower was broken and could t be used, tv wouldn’t turn on. Had to switch rooms. Second room had a broken lock and no keurig

Friends_and_family Family

8/10

Excellent

26 May 2025

Eric

Good price.

Leisure Self

2/10

Poor

19 May 2025

Doreen

Its more like a Motel. The shower was dirty, different peoples hair in it. The blow dryer didn't work, so I called and asked for another one, the maintenance guy brought me one with a huge dog trying to to get into my room while he's handing it to me. When I checked in the lady told me breakfast is 6- 10am. I come down on Mon at 9am and its all cleaned up. I mentioned it to a different lady at the front desk and she said, its Monday. Closes at 9am. The majority of the workers are on meth. Definitely didn't feel safe to be there.

Leisure

2/10

Poor

16 May 2025

Amanda

The first hotel room, they put us in smelt like animals and dog pee. The second one was clean, but the light was out in the bathroom and there was no towels in my room and anytime I asked they didn’t have any clean the hotel company charged my credit card five different times of random amounts. I honestly think somebody got my card information but I put a stop to it right away.

Partner

6/10

Pleasant

13 May 2025

Keri

Icky...go somewhere else

Hotel needs a serious reno. Room was in VERY poor shape...carpet dirty, stains on bedding, dirt/dings on walls, door jam chipped and warped, curtains had water marks on bottom. Would not stay there again. Hallway carpet gross.

Friends_and_family Family

6/10

Pleasant

05 May 2025

Sue

Old

2/10

Poor

04 May 2025

Kayla

The staff when checking in was kind. But our room stunk. Our pillows and blankets had stains on them. Our room did not have towels. There was a lip gloss kiss on the wall by the mirror. The breakfast was horrible. There was only one lady working the front desk and breakfast. She told me that she has never made gravy again in her life. So it was just water in the crockpot. I asked her what you were supposed to put gravy on and she said the biscuits I did not put out. So the only thing they provided for breakfast was waffles. It was not a good experience at all.

Leisure Family

6/10

Pleasant

27 Apr 2025

Jerry

Was okay little over priced but was just for laying my head down.

Leisure

6/10

Pleasant

25 Apr 2025

Dawn

We were unable to stay! They overbooked and we had to het a refund in 15 days

2/10

Poor

13 Apr 2025

Carla

Room was dirty and bathroom light like a strobe light. Bathroom sink leaked. Breakfast was terrible. Stair carpet dirty. Screw sticking out of shower door

Leisure Family

10/10

Exceptional

13 Apr 2025

Sonia

The staffs are excellent