Billings Hotel And Convention Center

8/10

Excellent

06 Aug 2026

MICHELLE

It was old and had an odd layout. Pool was atrocious

10/10

Exceptional

06 Aug 2026

Mary

Everything was great minus not being able to go through courtyard to get to pool and things. Had to go all the way around

8/10

Excellent

04 Aug 2026

Heather

Was ok for a quick stay over!

8/10

Excellent

04 Aug 2026

Jenessa

It was ve

2/10

Poor

04 Aug 2026

Joanne

I booked one night through Expedia and mistakenly put the next day for the stay instead of the current day. I arrived at the property and explained the mistake and asked if I could change the booking to the current day as it was 7 PM that day. The hotel refused to change the reservation and I was charged for this day. I was told Expedia was my path of resolution and they could not do anything to resolve this. I don’t recommend Billings hotel and I don’t recommend Expedia due to the complication of changing a mistake that was not intentional.

4/10

Poor

03 Aug 2026

Ron

The staff was great, front desk attendant was very kind and gave great direction. The room was old, but clean. Great shuttle to airport. The problem is that the rooms are not sound-proofed at all, and people yelled, visited and slammed doors well into the early hours of the morning and we could hear it all quite clearly.

10/10

Exceptional

03 Aug 2026

Stevie

Very nice hotel, friendly staff very accommodating love the pool had such fun on the slides. Great workout area and a the courtyard is great place to hang out and eat.

6/10

Pleasant

03 Aug 2026

Jordan

Great stay. Nothing over the top, but not bad. Would stay there again

8/10

Excellent

03 Aug 2026

Debbie

The shower in our fluctuated between hot and cool.

4/10

Poor

02 Aug 2026

Daniel

The lobby is very nice, the pool and water slides are pretty cool. The whole hotel smells like cigarette smoke and is pretty dingy. This may have been a really nice place 50 years ago, but it’s pretty run down now. I expected it to be much nicer considering that they charge as much as way nicer hotels in the area. At least it was clean.

6/10

Pleasant

01 Aug 2026

Destiny

It overall was a good stay! We will be staying again. But i figured n

10/10

Exceptional

01 Aug 2026

Diane

Will stay again in the future

10/10

Exceptional

31 Jul 2026

Kenneth

Clean room, comfortable, could provide continental breakfast.

10/10

Exceptional

31 Jul 2026

Sidney

Great place to stay.Stsff okay, room just fine, good location off the Interstate but

8/10

Excellent

30 Jul 2026

Lynette

I fill that we should of had house keeping at less 2 time during our stay we were there 7 nights.

2/10

Poor

30 Jul 2026

Chris and Gina

My son had bed bug bites on his wrists and ankles in the morning. We did an emergency load of laundry this evening only after we realized what had happened. I hope it did not spread to the rest of our items and his belongings as we are dropping him off for college.

10/10

Exceptional

30 Jul 2026

Nicole

Nice & clean, definitely would stay again!

10/10

Exceptional

29 Jul 2026

Kellan

Air conditioner was very loud

10/10

Exceptional

29 Jul 2026

Amy

The hotel was wonderful!!! The staff was amazing!!! Some quest with horrible children in the pool were just that horrible!!! I raised 8 children & even my adult daughter said \"mom, we would of been in so much trouble if we had acted like that.\" I agreed with her & stated even the adults were horrible.

4/10

Poor

27 Jul 2026

Richard

The hotel was clean and decent. The beds were awful. They must have purchased bulk mattresses at Walmart. Both beds in the room were very springy feeling. Meaning you can feel them in your back. Worst beds I’ve ever had in a hotel. Cheap bed frames as well.

10/10

Exceptional

27 Jul 2026

Tsvetanka

Clean,great brekfast

4/10

Poor

27 Jul 2026

Craig

I had to do some creative plumbing so that the toilet/ball-washer wouldn't fill so high that my man parts got immersed.

8/10

Excellent

27 Jul 2026

Kim

I would go back. The staff was nice and it was close to what we were doing.

10/10

Exceptional

27 Jul 2026

Kari Ann

Everyone was super helpful and very kind! The eatery was so good I noticed uber eats picking up orders for outside the hotel! I will stay here again in the future. I traveled for work and brought my 6 year old daughter along. The pool was just what she needed.

10/10

Exceptional

27 Jul 2026

Haley

We always love staying here

8/10

Excellent

26 Jul 2026

Kaytlyn

Older hotel but well maintained! The bed was super comfortable and lots of amenities

Partner

6/10

Pleasant

26 Jul 2026

Virginia

Needs a complete update. The rooms smell like a damp basement

6/10

Pleasant

26 Jul 2026

Nicole

Entry level hotel

10/10

Exceptional

25 Jul 2026

Nicholas

Great large suite for a family of five. The pool was good but really busy and chaotic for smaller kids.

10/10

Exceptional

25 Jul 2026

Mary

I was so relieved that the front desk staff allowed me to check out an hour later due to my pick up ride at the airport was running late. I really like that they provided a shuttle service to & from the airport. Not many hotels provide that in Billings. M.R.

10/10

Exceptional

25 Jul 2026

chance

.

8/10

Excellent

24 Jul 2026

Autumn Beth

The staff was very helpful. And the rooms were clean and comfortable.

10/10

Exceptional

24 Jul 2026

Rebecca

We were lucky to have a free shuttle from Billings Airport after both the 11:15 pm and 12:00 am flights from SLC & SEA. Many thanks to our shuttle driver. She was so patient & helpful.

The 2 queen beds and a spacious room were just alright for 4 adults. Loved the frig and microwave, and enjoyed breakfast at the coffee shop across from the front desk.

8/10

Excellent

23 Jul 2026

Theresa

I was there for the Mexican Fiesta dance, and while waiting in the bar until the dance my husband and his 2 friends who were hispanic were completely ignored and they had to go to bar to be served. I know it was busy but I also noticed 3 bar staff walk by and helped other customers that weren't hispanic.

6/10

Pleasant

23 Jul 2026

Heather

It was a rather unpleasant stay. Shower pulsed from lukewarm to scalding every few minutes, toilet was in need of repair and the beds were far from comfortable. The previous time we stayed there they double charged us for the room which we didn't find out about until it was too late. Guests were running around the hallways all throughout the night and being excessively loud. Weren't really any allergen friendly items on the menu so made eating there rather difficult. Don't plan on staying there again unless it's a last resort option.

8/10

Excellent

23 Jul 2026

Melissa

This property is older, but offers many amenities. The airport shuttle is a highlight as many other properties in this area don’t offer shuttle service. Our room was easy to find, clean, quiet and spacious. The coffee shop was conveniently located in the restaurant. The fitness center was basic, but functional. It had a view of the courtyard. Overall, this property met our needs and expectations.

4/10

Poor

23 Jul 2026

Kara

Stayed here for 3 nights as we were moving our daughter to Billings. The ladies at the front desk were nice and the lobby seemed clean. The hallways and room doors felt like a jail, but the room itself was clean.

6/10

Pleasant

22 Jul 2026

Susan

There were stains and trash on the carpets and elevator and through the halls. The bed was comfortable but the temperature of the water would fluctuate from cold to burning. Kids enjoyed the pool.

10/10

Exceptional

21 Jul 2026

Tammie

Clean room, very comfortable bed and the swimming pool and spa were wonderful!

Partner

8/10

Excellent

20 Jul 2026

Tamra

The rooms were clean. The pool was fun. The staff was great

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Gregory A,

Great time

Family_with_children

8/10

Excellent

19 Jul 2026

Kent

Older hotel staff was friendly. Stayed to do the fact the function I was attending was using rhe conference center. Served it purpose well, roms were clean

10/10

Exceptional

18 Jul 2026

James F

Staff was great and room was clean

Family

8/10

Excellent

17 Jul 2026

R

Spacious rooms, excellent toiletries,curtious staff.

Partner

10/10

Exceptional

17 Jul 2026

Jason

Great place to stay

6/10

Pleasant

17 Jul 2026

Eric

Was an ok place to stay.

8/10

Excellent

17 Jul 2026

Tina

Clean room, comfortable beds. Restaurant had good food. Free shuttle from airport after dropping off rental & again next morning to the airport was a plus Would stay here again.

Partner

6/10

Pleasant

16 Jul 2026

Roseanna

Stayed 8 days an I had to ask for towels and never once did they vacuum. I bought a 1.50 broom.

10/10

Exceptional

16 Jul 2026

Shirley

Large group of teenagers 15 to 20 of them monopolizing the pool my children were unable to use it

Family_with_children

8/10

Excellent

16 Jul 2026

Clare

This was a great place to stay. My daughter and I stayed as we were traveling through on a road trip. We loved the pool with the slides and the hot tub (although it is a little bit small). The dining room was not open on Monday night, but we could still go to the bar and get food. The food was good.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

John

great place

Self

8/10

Excellent

14 Jul 2026

Laloni

Bed are very comfortable. Rooms were clean. Pool is definitely fun for kids not so much if are you’re adult and trying to just relax..

In the morning I was leaving. I went down and got a cup of coffee and was charged four dollars for drip coffee. Seeing how traveling For Work I asked for the receipt said three dollars for coffee and then a dollar for espresso and I asked what the dollar For espresso charge was. She replied that that’s just how we charge.

Business

10/10

Exceptional

14 Jul 2026

Sean

Quick & friendly check in. Nice place to eat & have a drink inside

Self

10/10

Exceptional

14 Jul 2026

Cathy

We enjoyed this place with our family. Pool , staff , lounge great atmosphere my only suggestion is to have extra help in the restaurant for breakfast.

Family_with_children

8/10

Excellent

14 Jul 2026

William

This is an older hotel that has been well maintained. The room was clean and comfortable. There is an on-site restaurant for breakfast, but the cost is not included in the room.

Partner

8/10

Excellent

14 Jul 2026

Corey

Billings Convention center was at a great price, and the room and amenities were as shown, or described. I was traveling with motorcycles on trailer and everything was safe and quiet. Thanks.

Self

4/10

Poor

13 Jul 2026

Nick

Pretty run down

Family_with_children

6/10

Pleasant

13 Jul 2026

Bradley

Checking in was not good. Waited 10 minutes before anyone came to help us. Went back 30 min later to get towels for the pool and nobody was around again.... Beds were comfortable. Pool and hot tub had so much chlorine, my eyes were watering as soon as we walked in.

Family_with_children

10/10

Exceptional

13 Jul 2026

Quanton

Very nice hotel, friendly staff.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Darrell

Clean room nice staff would stay again

10/10

Exceptional

11 Jul 2026

Jennifer

AWESOME pool area, clean, comfortable beds, very roomy, friendly and helpful staff. If we are ever in the area again, will definitely be our choice for place to stay.

Family_with_children

8/10

Excellent

11 Jul 2026

Gloria

The hotel itself was clean. The rooms are a bit outdated. A huge Plus was the king size bed. It was the most comfortable mattress I've ever slept on. The large TV and someone's Netflix account being connected made for a nice quiet evening since we had an early morning departure. The shuttle was right on time and very convenient.

Partner

8/10

Excellent

11 Jul 2026

Doug

Generally everything was good except the hot tub which was the worst one I have ever used.

Self

8/10

Excellent

11 Jul 2026

Scot

It was good, worked well for 1 night

Friends_and_family Family

8/10

Excellent

10 Jul 2026

John

Front desk checkin could have easily been helpful with room location and parking recommendations. Might even smile and act pleasant.

Partner

10/10

Exceptional

10 Jul 2026

Sook

Convenient location, very friendly staff and clean bathroom and bed.
Enjoyed staying there

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Laura

Great place clean friendly staff great location

Family_with_children

10/10

Exceptional

09 Jul 2026

Kenneth

I was surprised to find this gem. Will come back often.

Self

2/10

Poor

09 Jul 2026

Amy

This place was ridiculous and terrible. We accidentally reserved the wrong night. It was a non refundable booking and we understand that. We did not want a refund! We wanted to move the date to the correct day. We were not trying to get our money back. We were not trying to take money from them. We just wanted to switch to the correct day. We even said we were willing to pay the difference if there was one. We were told by multiple people that a manager would contact us to see about changing the day, not about getting a refund. We know it’s non refundable. No manager contacted us ever. We only spoke to front desk staff, one of whom was incredibly rude. Her name is Autumn. She never let us speak to a manager about the situation. She only “relayed” information. We would like to have actually spoken to a manager.

We never did stay on the property because it was the wrong date. So we cannot speak to the amenities.

8/10

Excellent

09 Jul 2026

Susan

Was good place to stay for family functions and convenient to eat at the restaurant.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Randy

Very nice hotel for a reasonable price.

Partner

10/10

Exceptional

08 Jul 2026

Robby Alan

Staff and room as well as amenities and the lounge Bar

Self

8/10

Excellent

08 Jul 2026

Amber

Most unique hotel pool experience we've ever had with the large indoor slides. The lobby and convention area are renovated and well maintained, while the room area of the hotel could use some work. The hallways look like they haven't been updated since the 1990s and the carpets all need a deep clean. Our room was nice, recently updates and the beds were comfortable.

Family_with_children

10/10

Exceptional

07 Jul 2026

Kary

The staff is amazing!! Airport shuttle is always on time and the bar/restaurant has a good menu. Our go to place when in Billing’s or traveling.

Partner

10/10

Exceptional

07 Jul 2026

Kathie

Very convenient clean quiet! Loved the lounge, not too impressed with restraunt and you don't get coffee in lobby unless they have a buffett that day! The front desk had trouble with their system
Taking my card and tried to blame me saying my card was declined. So I called the credit card company and they told me it wasn't declined. So I waited til they fixed it! So not impressed with the 2 girls that waited on me but after about 45 minutes they finally figured it out!

Partner

2/10

Poor

07 Jul 2026

Elizabeth

When I arrived my room wasn’t ready was told to come back and promised an upgrade when I returned that wasn’t the case the room I was given was a distance from the front and was an inconvenience to where I was supposed to be I was given an ada room which wasn’t what I wanted and while I was trying to rest the noise level was annoying there were other tenants with no respect and kept slamming doors at 2 am when I attempted to complain I was ignored and told it happens

Partner

8/10

Excellent

07 Jul 2026

Shania

Very cool pool area water slides were bigger than I’d thought they’d be. Rooms were a little small but my family and I really enjoyed our stay.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Jamie

Room was clean, bed comfy. Quiet area.
Pool was good. Pictures make it look bigger than it is, but kids had a blast. Hot tub was unusually hot.
Over all a good stay.

Family_with_children

10/10

Exceptional

06 Jul 2026

Faithe

Enjoyed the pool. Family friendly.

Family_with_children

6/10

Pleasant

06 Jul 2026

Cheryl

Old and out dated rooms but they were clean. The bar was fun and the pizza was really good

Friends

8/10

Excellent

06 Jul 2026

Joyce

Pleasantly surprised🌷🌿. Hugeproperty, tons of parking. My room was down this hall to the left then another left 🙃. Several exits A thru F, that are close parking and to room tho ! Room was clean, bed was comfortable, staff was really nice.
Hotel had a fresh smell 😊🌷🌿
Will definitely stay on my way back from Glacier 🌄

Friends

6/10

Pleasant

06 Jul 2026

Kevin

The rooms are okay. Everything was clean when I got there. Bed made, etc. I'd probably stay there again because the price was affordable.

My complaints:
Main issue is they remodeled, but the bathrooms still have no fans to vent steam..... Like a sauna in there after just 1 person.... Which in turn resulted in moisture staying around the corners of the room 16hrs later (not joking).
My baseboard was cut up all jagged as they transitioned from the smooth flooring to carpeting. My shower had a random smear of grout being showcased on the shower tile. I didn't want to touch it to confirm what it was, just a gray glob.
Walls are thin. Door is thin. Hear people above, beside, and outside.

Self

10/10

Exceptional

06 Jul 2026

KrystleDawn

Staff was very friendly and fast at check in and check out. The pool was a lot of fun for my kiddo and I. Will definitely stay here again next year.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Lindsey

The hotel was very clean and well maintained. We went to use the hot tub first thing in the morning and they were refilling it which made me feel a lot better about the maintenance on the water features. We ate breakfast in the restaurant there which was very good as well. All the staff was friendly. Overall a very enjoyable stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Rita

The rooms are clean and the beds are super comfortable. A great pool for kids and families

Self

10/10

Exceptional

05 Jul 2026

Kris

Would definitely stay again! Kids loved the waterslides.

Family_with_children

8/10

Excellent

05 Jul 2026

Heather

The kids really enjoyed the pool and the weight room was great!

Family_with_children

10/10

Exceptional

05 Jul 2026

Nicole

We had a great stay! Check-in was quick and easy, and the staff was friendly and helpful throughout our visit. The hotel has a beautiful courtyard and offers plenty of amenities onsite, including a bar, casino, restaurant, and pool, making it easy to relax without leaving the property. While there wasn't a complimentary continental breakfast, room service was available and convenient. Overall, a comfortable and enjoyable stay—I would definitely stay again!

Family

8/10

Excellent

05 Jul 2026

Samantha

Clean

8/10

Excellent

05 Jul 2026

Bobbi

Beds were comfy, temperature of room was great

Family_with_children

10/10

Exceptional

05 Jul 2026

Kobina

Very clean place to stay

Self

4/10

Poor

04 Jul 2026

Trina

In need of an update.
The bathroom door handle was broken. The lighting is horrific. The AC unit was crazy loud. The outlets were broken. Beware.

Friends

10/10

Exceptional

02 Jul 2026

Lynn

We were only there for a few hours to sleep, but the beds were clean and comfortable!!!!

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Julie

Very friendly staff and the airport shuttle service easy and convenient. Lobby area clean and inviting, but the building and rooms overall are showing their age and in need of a rehab. The hallways were cavernous with low ceilings, the rooms drab. Room was clean and tidy, just in need of some updates. I would have given 3 stars, but the friendly staff and shuttle driver bumped it up to a 4.

Self

6/10

Pleasant

01 Jul 2026

Franklin

Rooms could use refresh. Bathroom floor dirty. Nice staff and pool.

Family_with_children

10/10

Exceptional

30 Jun 2026

Betty

Great room, price and pool! My son loved the two slides

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Michelle

This hotel needs a renovation. Peeling paint, outdated/ shabby facilities. Our bathtub had a wad of hair on the wall. The pool is tiny and packed in the evenings. Get there in the morning if you want to be able to use it. The restaurant had good food, but was slow.

Family_with_children

10/10

Exceptional

29 Jun 2026

Monica

This property was great. The bed was very comfortable. Clean room. Unfortunately the even dinner was terrible. Took almost an hour to get our food. The server was in a bad mood. Breakfast was great though.

6/10

Pleasant

29 Jun 2026

Brandon

Staff was nice, food was okay.

Family_with_children

4/10

Poor

29 Jun 2026

Andrea

The bed was horrible! It felt like a box spring with a topper pad. It also had a wide open base. There were iron posts on all sides. I splashed my feet multiple times. We will not be returning or suggest it to anyone I know and like.

Partner