Name: Fairfield Inn Billings
Address: 2026 Overland Avenue, Billings, 59102, US

10/10

Exceptional

04 Aug 2026

Elaine

Front desk employees were very helpful and friendly. The room was very clean and comfortable. It was nice and quiet at night.

10/10

Exceptional

01 Aug 2026

Ricardo

Very nice property!! Clean safe and helpful staff!!

10/10

Exceptional

25 Jul 2026

David

My son and I arrived late around midnight. We were initially assigned a non-smoking room that unfortunately someone had fouled in the not too distant past with cigarette smoke. The the front desk clerk immediately found us another room that was immaculate without a problem. The breakfast was fine.

4/10

Poor

23 Jul 2026

Angela

Booked an ADA room because my sister uses a wheelchair.I was supposed to be able to put a rollaway in the room. The room was entirely too small to do that. I ended up booking another room just for myself. The ADA room had Carpet throughout the bedroom area. That makes it very difficult to move a wheelchair. The bathroom was a nightmare. The roll in shower had no shower curtain. Water got everywhere and made it a slipping hazard. The shower seat was entirely too low. There was no way my sister could push herself up off of that shower chair. She ended up taking sponge baths.There was not enough space under the sink for her to slide her wheelchair into. To top it all off there were spiders and bugs in the bathroom. There were one good things about the stay. The staff was fantastic and tried to address it as many of our problems as they could. We will not stay there next year on our way up to glacier national Park

8/10

Excellent

22 Jul 2026

James

The room was very clean and the staff were super friendly. Breakfast had good and healthy options.

10/10

Exceptional

14 Jul 2026

Clyde

Staff was very helpful and rooms were very clean

Family

8/10

Excellent

13 Jul 2026

Sara

The hotel and room were updated and modern. The staff were very nice. The breakfast was okay - not a great variety of hot foods. The shower drain was really gross and didn't drain at all - almost overflowing during a short shower.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Kaitlin

The room and bed was clean and comfortable. The bathroom was the biggest reason for the low rating. The shower was dirty upon arrival, there was hair and some grime in there already. The shower door did not stay closed, it would stay open about 12 inches. The hottest temperature of the shower was tepid, at best.

10/10

Exceptional

12 Jul 2026

Cindy

The beds were so comfortable. The room clean and a great breakfast!

6/10

Pleasant

05 Jul 2026

Owen

Had a room on 2nd floor. Room above me on the 3rd floor was very noisy. Not the people in the room but just the noise of them walking across the floor were very squeaky and woke me up multiple times. Seemed like an old house from the early 1900s. Breakfast was disappointing. Very few options. Minimal parking spaces.

Self

8/10

Excellent

04 Jul 2026

Jeff

Clean. Had breakfast.

Family

10/10

Exceptional

21 Jun 2026

Karen

The room was exceptionally clean. The staff was friendly and helpful to all my needs. Complimentary Breakfast was delicious and a nice variety....eggs, sausage, waffle, yogurt, fruit, cereal, juice and milk. The area was nice and clean. Coffee was was good & fresh. Air temperature and control worked well in room. Bath room an walk-in shower were extremely clean and nice.

Self

10/10

Exceptional

15 Jun 2026

Melanie

This was a very clean hotel. Good customer service at check in.

Family_with_children

8/10

Excellent

15 Jun 2026

Ivan

Room was fine, A/C worked well, bathroom door didn't lock unfortunately. Elevator was out over the course of a 2 week period we were there.
Breakfast was pretty decent for continental.

Family_with_children

10/10

Exceptional

15 Jun 2026

Catherine

Our stay was wonderful! The staff at the front desk day and night were excellent and very helpful. Our room was nice. The breakfast was delicious each day and Tammy, the lady who made it all possible was fabulous. She was friendly, made recommendations, made sure you had everything you needed, and kept everything clean in the dining room. She kept tables wiped off as well as the buffet and coffee areas. She replenished frequently so there was always plenty of food available. We really enjoyed our stay.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Sally

Beautiful property, good hot breakfast, room was very nice with good amenities and very comfortable bed & pillows. Everything was great except the elevator was broken down and we requested 3rd floor.
The front desk attendant was very apologetic and offered alternatives or someone to carry our bags for us. Because everything else was great, we opted to stay, so took those 3 flights. So glad we did.

Partner

4/10

Poor

09 Jun 2026

Katrina

We arrive and the bathrooms are locked. Then our room was on the third floor and the elevator was not working so that was fun lugging everything up 3 flights of stairs! The mini fridges weren't working in the room and the shower was pathetic!

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Ivan

Elevator was broken when we went, other then that everything was good to go and the A/C was nice and cold.

Family_with_children

10/10

Exceptional

07 Jun 2026

Thomas

Clean room, great breakfast

Self

6/10

Pleasant

01 Jun 2026

Harold

I rented 2 rooms. 1st room was great, 2nd room was supposed to mirror the 1st room. King size bed, walk in shower. No king size bed and a regular tub in the 2nd room also. Could not go any higher than 1st floor due to elevator being broken. Was offered a room with a water leak that workmen would be coming and going during the stay. Ended up in a 2 queen room with a tub\shower. Person staying in this room was a 94 year old man who can no longer walk.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Ashley

No complaints Would return.

Family_with_children

6/10

Pleasant

24 May 2026

Skye

We checked into our room and there was a dirty tooth pick under the floor lamp and bottle cap under the tv. Not as clean as we hoped

Partner

6/10

Pleasant

10 May 2026

Kacie

When I booked the room there was no indication they were remodeling the hotel. The photos appear that it is updated. After we checked in, they told us the elevators were not working due to remodeling. I had elderly ladies with me that have problems using stairs and walking. If I would have known this I never would have booked this hotel. We returned from dinner and decided to park near the entrance closest to the stairs so the ladies didn’t have to walk as far. The entrance lock was broken, with a note that said due to remodeling the key card would not open the door, we had to walk even further due to this. Once to our room, the television was broken. Rooms were updated, but the bathtub was still worn and gross…. Breakfast attendant was nice, small but typical hotel breakfast. Outside of the building and things just aren’t as nice as other hotels, their remodel appears as they just put lipstick on a pig.

Friends_and_family Friends

6/10

Pleasant

04 May 2026

Janet

The room has a foul smell and the bathroom faucet was broken

Self

8/10

Excellent

30 Apr 2026

Becky

The room was clean and noise was minimal. Breakfast food was good it was hot and different varieties.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Paul

Clean room, nice staff

6/10

Pleasant

19 Apr 2026

Betty

All the rooms did not have TV service. All scrambled

Family

8/10

Excellent

19 Apr 2026

Amanda

Great, clean rooms, helpful staff, overall a great experience.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Destiny

better tvs and better phones and fix the elevators asap

Family

10/10

Exceptional

14 Jan 2026

Tami

Clean room, friendly staff, and delicious breakfast options

Partner

8/10

Excellent

09 Dec 2025

Richard

Arrived late and left early but all was pleasant enough.

Partner

2/10

Poor

21 Nov 2025

Andrew

Customer service poor
Room was not for 5 people no help from staff had to sleep on the floor
Asst. Manager next day is too young and arrogant to care and argued not there fault showed her room details 2 queen and a pull out
They also refused a rollaway bed

2/10

Poor

13 Nov 2025

Roberta

Great staff and location. However, we reserved and paid for an accessible room with a walk/roll- in shower. The bed, chair and shower are not compliant with even basic ada standards. Additionally,the shower didn't even work at all! This caused my diabled husband a great deal of pain, and a sleeplessnight with no morning ahowrr.

Partner

10/10

Exceptional

27 Oct 2025

jean

Pool was closed

Business_and_leisure Partner

6/10

Pleasant

23 Oct 2025

Sandra

The room was very clean. The fitness room was filthy. Dead bugs on the window sills, carpets not vacuumed and treadmills did not work. The television was on very loud in the breakfast area and tuned to a channel that did not reflect all the guests staying at the hotel.

6/10

Pleasant

19 Oct 2025

Mickey

Only one key card. No pull out couch as expected.

Leisure Family

6/10

Pleasant

10 Oct 2025

Laciem

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located

Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2025

Douglas

We appreciated especially the well-maintained breakfast area and the cheery woman who ran it.

Partner

6/10

Pleasant

25 Sep 2025

Sally

The elevators were having problems, and maybe caused the gasoline smell in the hallway. It was so strong it made me sick. For a Fairfield I was dissapointed.

Leisure Partner

6/10

Pleasant

08 Sep 2025

Charles

WiFi would not connect and pool and elevator out of operation. I have limited mobility.

Leisure Family

8/10

Excellent

04 Sep 2025

Sandra K

Large tv nice. Not many lights in room. Shower water took awhile to heat up.

Leisure Partner

8/10

Excellent

18 Aug 2025

Charles

Liked the room being COLD when i walked into it. TV was great.

Door not closing completely upon leaving. had to be forced to close.

Business_and_leisure Self

2/10

Poor

11 Aug 2025

Aaron

Worst Marriott Experience

I travel a lot for work and have generally had good experiences with Marriott but this hotel was nowhere near the quality of any other Marriott I’ve stayed at. It felt like a budget motel with the “premium” price of staying with a big brand.

When we arrived, there was construction equipment outside, so we anticipated some things being affected by renovations. The pool was closed for renovation, which we were fine with since it was just a quick stop on the way through Montana. When we got up to our room, it had a strong caulking smell, so it seemed like it was recently renovated. Looking through the bathroom, it looked lik

Friends_and_family Family

2/10

Poor

06 Aug 2025

Becky

Hotel was nice staff at front desk were not nice nor friendly. Had an issue with my reservation through Expedia and it took me an hour to check in and over 2 hours to try and resolve the issue. Thank goodness Expedia took care of the issue.

Leisure Family

10/10

Exceptional

03 Aug 2025

Kris

Wonderful stay at the Fairfield.

We had a fabulous stay at the Fairfield. Thomas and Brandy at the front desk were so sweet. The breakfasts were very tasty and there was plenty of food. So glad we stayed at the Fairfield.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Jerry

The girl at the front desk was very helpful and fast getting our reservation. The room was clean and we appreciated the bottle of water left in our room. Thank you.

10/10

Exceptional

04 Jul 2025

Praewpun

Nice and clean room. Newly renovated. The bed is comfortable. Breakfast is just okay but we didn’t expect much from a continental breakfast anyway so it wasn’t a big deal.

10/10

Exceptional

16 Jun 2025

Monica

Property was doing some remodel. But rooms were great!

Leisure Partner

4/10

Poor

14 Jun 2025

LAURIE

Breakfast was awful, no pool remodeling so messy! Lots of spiders. Not a place I would stay at again.

Leisure Family

2/10

Poor

25 May 2025

Trae

Front desk clerk was nice. Uppon arrival we noticed the hotel was under construction. I checked in, cause i had reserved a room. The lobby smelled like adhesive. Being hopeful, thinking since we were on another floor, the smell wouldn't effect us. Oh, and the elevators were out of order. So, as we walk to our room, i notice the have windows open on the second floor. We could still smell the adhesive, or whatever it was. Within just a couple of minutes of being in the room, my daughter, wife and I all started getting headaches. So, i went downstairs and told them we would not be staying.

They still charged me $168 for the night. No refund, nothing. Idk how theyre even able to operate like that AND CHARGE $168 a room. I went to Days Inn for $105 and had a nicer room.

Not impressed.

Business_and_leisure Family

6/10

Pleasant

02 Apr 2025

Dustin

The property is under heavy construction. While we stayed in a room that had been renovated, there were a number of issues. Shower had very low water pressure and the tub drain was plugged, filling with water as we showered. There were several lightbulbs missing from lamps in the room. And if you’re sensitive to strong odors from fresh paint, new carpet, etc., you may want to steer clear.

Business

10/10

Exceptional

20 Mar 2025

David

Under construction

Business Self

4/10

Poor

11 Mar 2025

Art

No advance notice of the remodel. Manager said she requested notice to be put on the website but her request was ignored. We will never stay at another Marriott facility again.

Business Family

10/10

Exceptional

11 Feb 2025

Danielle

Friendly staff!

Leisure Family

10/10

Exceptional

11 Feb 2025

Donald

.

10/10

Exceptional

29 Jan 2025

Lani

Reasonably priced, clean, comfortable beds and pillows

Business_and_leisure Family

10/10

Exceptional

14 Oct 2024

Kirstin

Clean room

The room was very clean but the plugs in the sink and tub weren't working the best.

Friends_and_family Friends

10/10

Exceptional

05 Sep 2024

Larry

I like staying Motel at the Fairfield, easy access from the Interstate, nice
Breakfast, very accommodation staff.

Business

10/10

Exceptional

19 Jul 2024

Stacy

Nice place, good location

Leisure Partner

10/10

Exceptional

06 Jul 2024

xuezhong

Good except breakfast

Leisure Family

10/10

Exceptional

02 Jul 2024

Steven

Good experience

Leisure

6/10

Pleasant

01 Jul 2024

Paul

Rooms and furnishings show a fair amount of use, maintenance needs to be done. Needs to feel smart and clean at the price they charge.

2/10

Poor

26 May 2024

meghann

Although the staff was polite. I would not recommend this hotel, or ever stay there again. We were promised a 2 queen bed roo. With a pull out couch. There was no couch. The bathroom light didnt even work. There was mold and mildew build up in the bathroom on the wall. One of our folded towels had poop on it. The lock to our room door was coming off. We couldnt even stay our two nights. We left early without any reimbursement. It was so bad. The only good thing was. The front desk guy who come to our room to help with our bathroom light.because he had no idea hpw to get ahold of the maintenance man. He told us of it goes out again to just hit the wall and itll start working. He was sweet and funny.

Leisure Family_with_children

6/10

Pleasant

06 May 2024

Sharon

Thr place shows its age. Overall the cleanliness was average. The cleaning staff had bot fully vacuumed but the bathroom and bedding were clean

Business_and_leisure Self

4/10

Poor

05 May 2024

Jason

When we entered our room, a dresser drawer was open (uneven floors, we think?) and there was toilet paper in the toilet. There was a hair on the shelf of the shower. In general the hotel was just a bit run down. Outlets were loose and multiple things were plugged into the multi-plug outlets they added. The air conditioner didn't blow cold air and it was too warm overnight. I asked that they take a look at it before our night #2 and the front desk attendant wrote it down and assured me they would. If they did, it wasn't any better the next night so we figured out how to open the window a bit. It was an expensive stay for the quality of the room.

Leisure Family

2/10

Poor

10 Jan 2024

Jennifer

The room was discusting, when I emailed the property about the several issues, they told me they cant reimburse me because it was booked through Expedia. Even the shampoo bottle which was ripped off the wall, was covered in soap on the pump, the tub was unclean, and no drain stopper for a bath, the desk was elevevated with wooden shimmys, there was some slimey looking goo smudged on the refrigerater, microwave and bathroom door. The hotel was very outdated and the room was filty. I offered to submit photos to the hotel but they didnt even ask for them.

Leisure Family

2/10

Poor

17 Oct 2023

David

No internet

6/10

Pleasant

02 Oct 2023

Darryl

Book somewhere else

Really poor hotel the condition isn’t good like things are falling apart this photo is one small example

Business

10/10

Exceptional

29 Aug 2023

James L

Nice stay

2/10

Poor

31 Jul 2023

LAURA M

Property is NOT at the level of other Fairfield Inn & Suites by Marriott. Hallways and stairs were worn and musty. Room was refurbished, but didn't appear new. AC unit was old noisy wall window unit. Pool was under long term renovation. Staff was overworked and unfriendly. Staff said that they recently became a Field Marriott hotel, about last Nov 2022. We just completed 7 nights at 4 different Fairfield Inn & Suites by Marriott and the other 3 were top quality for this chain, Marriott group, and price point. In previous years we stayed at 2 of the Field Marriott hotels and their quality was good.

This one was a huge disappointment. Definitely we now do not trust Marriott and the Fairfield chain of hotels. A written apology, relabeling of this hotel and a refund are in order.

Leisure Family

10/10

Exceptional

12 Jun 2023

Allison

Everything went well thank you

8/10

Excellent

09 May 2023

Burdell

Hotel was clean, just older hotel. Close to railroad tracks.

Leisure Family

6/10

Pleasant

09 Apr 2023

Cassie

I didn’t like that the elevator was slow and kind of scary. The hotel seemed very run down.

Family_with_children

10/10

Exceptional

04 Apr 2023

Grace

Great place to stay.

Leisure Family_with_children

8/10

Excellent

23 Mar 2023

Erik

Breakfast was over too early on a Sunday

Leisure Family

10/10

Exceptional

20 Mar 2023

Verna

Very friendly staff

Business_and_leisure Family

4/10

Poor

20 Mar 2023

Jessi

Building is poorly maintained. (Pool was closed due to lack of maintenance, according to thr sign on the door.) Key cards did not always works and required significant \"fiddling\". Water did not get as hot as I would have liked (but thats a personal preference.) Housekeeping staff definitely does not get in corners or wipe walls and doors, ever. (If you're a germophobe DO NOT stay here.) We had to run to the front desk to restock our own room with toiletries prior to showereing. The room was relatively cheap ($117/night for a double queen) but having stayed I'm not sure it was worth that.

Leisure Family

6/10

Pleasant

18 Mar 2023

RANDY

We booked at this property because it was 2 adults and 3 children, and it showed our room was a double queen room with a pullout sofa sleeper. When we checked into room there was no sofa sleeper. I went to front desk and informed them I had the wrong room. They informed me that they do not have double queens with a pull out sofa, only kings (on the entire property, like it’s not even an option). They did give us a roll away. But getting a refund and booking elsewhere was not an option given to us, even though the property was misrepresented online. And the pool is “out of service for renovations” though it was not stated online either. It’s just shut down.

Leisure Family

4/10

Poor

18 Mar 2023

Kelsey

Not up to Fairfield standards

The bathroom had hair on the floor, the shampoo bottle had broken off the wall and left in tub, furniture had shim sticking way out and appeared to have water damage. The only redeeming quality was the friendly attendant. Very disappointing for a Fairfield….

Friends_and_family Family

4/10

Poor

12 Mar 2023

Verified traveler

Old, outdated, broken fixtures-needs refurb badly

This hotel is in bad need of refurbishment, the single pane windows were covered in mold, the bathtub plug was completely broken off, so no way to take a bath. They were charging over $200 a night, the pool/hot tub area was closed and the rooms are extremely basic, zero frills so I definitely felt like there was no value for that price

4/10

Poor

23 Feb 2023

Tony

The staff was nice and the common area was clean. The room was very tired. The cabinet the tv was on was tilted so the drawers would not stay closed. The toilet seat was broken. The bathroom vanity was not very clean. The linens were good and clean.

Leisure Family

10/10

Exceptional

14 Jan 2023

Greggory

Very helpful staff and close to everything that we need ...comfortable and clean...

Leisure Partner

8/10

Excellent

01 Jan 2023

Gordon

Close to Interstate.

Leisure Family

4/10

Poor

24 Dec 2022

Crystal

When we walked into our room, it was literally almost 100 degrees. It took us 4 hours to get the heat down as it would kick on blowing straight heat automatically within minutes. I am almost positive we were the only residents of the inn that night. We just needed a place to sleep after shopping all day and not wanting to drive home so late but didn’t expect to have that experience.

Leisure Partner

10/10

Exceptional

18 Dec 2022

Alexandra

The property was very clean, the staff was helpful, and I enjoyed my stay!

Leisure Self

6/10

Pleasant

04 Dec 2022

Verified traveler

Honest Evaluation

The people were so friendly and nice. Bed was VERY uncomfortable! My back is now killing me! I wish I would have known the pool and hot tub were closed. Breakfast was okay.

Business

10/10

Exceptional

04 Nov 2022

David

This is a decent place to stay in an area with plenty of dining options. The room was clean and staff was efficient. I will stay here again.

Leisure Self

8/10

Excellent

28 Jul 2022

Craig

Very clean and the staff was very friendly. Would stay there again.

Leisure Family

4/10

Poor

22 Jul 2022

Matthew

Find another hotel!

This place is a dump!!!! Mold in bathroom, outdated, stains on blackets just pure nasty!!! The employees are great!

Business

10/10

Exceptional

09 Jul 2022

Jeffrey

Great place to stay.

Leisure Partner

8/10

Excellent

09 Jul 2022

dorothy

Suites on the main floor, we had noisy neighbors on the second floor, like dancing elephants. , every nite

Leisure Family

10/10

Exceptional

02 Jul 2022

Jevona

loved the man at front desk welcoming me and being very happy and delightful and very helpful with everything
a very warm greeting
it was clean,safe and consistant with there brand
and rooms very cozy

Leisure Self

10/10

Exceptional

26 Jun 2022

Verified traveler

Great staff and nice all around. Like the breakfast options

Partner

10/10

Exceptional

17 Jun 2022

Verified traveler

Kind and friendly staff

Business_and_leisure Family

10/10

Exceptional

15 Jun 2022

Paula

This was a one night stay but a very nice one.

Leisure Friends

10/10

Exceptional

11 Jun 2022

Cary

Very nice room and overall facility.

Leisure Family

4/10

Poor

06 Jun 2022

ANDREA

A bad situation made worse with no help.

We checked in on a Friday night at 9pm. First we we wanted to put our food in the fridge and there was someone else’s food in there. Getting ready for bed, there was urine over the back of the toilet. Two of us tried to get into bed and pulling the sheets back there were Kleenex and body fluids on the sheets. We called the front desk and James, who was very friendly and also apologetic, brought up clean sheets. He said the manager will be on duty soon and will talk to them. We really thought they would not charge us for that first disgusting night, but no mention of it. Hotels in the area were booked because of graduation, which was the reason of our trip, and James mentioned that only half of their hotel was being used because of labor shortages. The next day, James had someone clean our room very well, but still no mention of a credit. We were told that because we booked through a “third party” and not through the hotel directly they could not give us a refund and to contact Hotels.com.

After returning home, I called Hotels.com and explained the situation and they said that they would call the hotel and see what their side was. I was on hold. The lady came back on and said she spoke to James, he apologized again and would talk to the manager and call me on Tuesday. The lady from Hotels.com said she would also call me to make sure it was handled. Today it is a week later and no credit or calls from either.

Friends_and_family Family

4/10

Poor

30 May 2022

Ashley

Cleanliness is very sub par here

Bathroom was dirty with someone’s razor being left behind with hair bits all over. The air unit sounded like a jet taking off. For the outrageous price, one would at least expect a clean room.

Friends_and_family Family

6/10

Pleasant

12 Mar 2022

Susie

There was no pool, and rooms could have been cleaner.

10/10

Exceptional

24 Feb 2022

Verified traveler

Recommended!

Super friendly staff, hot breakfast (bacon and eggs!), clean facility and room