Name: Gold Dust West Carson City
Address: 2171 E William Street, Carson City, 89701, US

10/10

Exceptional

23 Jul 2026

Mary

Room was clean and spacious. The staff was very friendly and helpful .

Would definitely stay here again

6/10

Pleasant

22 Jul 2026

Eddie

Front desk is a mess and never helpful I mentioned to front desk about an ant infestation in my room and they didn’t do or offer to do anything very rude attitude the make me feel like they were giving me a favor by letting me stay
I love the location and the nostalgia but is either to busy for the front reception or they need better training

10/10

Exceptional

21 Jul 2026

Erica

Really great place for a quick stay! We were pleasantly surprised by how nice everything was here. Friendly and helpful staff, very clean and comfortable room with breakfast included. And the breakfast was good! Enjoyable little casino with live music on weekends, quick & easy drive to downtown Carson City and easy access right off the freeway. We had a hell of a view from our room, didn't expect that!!

Partner

6/10

Pleasant

21 Jul 2026

Huy

The room and property were decent, but the HVAC seemed to pull the cigarette smoke from the casino to our room. Our room was on the second floor and far away from the casino area. If your room happens to be closer to the casino, the cigarette smell would be even worse.

Family_with_children

10/10

Exceptional

20 Jul 2026

Sonia

The rooms for very clean , breakfast was good , the staff was great and parking was no issue plenty of it would definitely stay here again.

Family

10/10

Exceptional

20 Jul 2026

John

Room very clean, breakfast was good. Stayed one night while traveling. Easy on and off the freeway.

Partner

6/10

Pleasant

18 Jul 2026

Jeffrey

My only complaint concerns the way that we were treated for breakfast. We didn't get any. They were running a long queue of people to seat, even though there were at least a dozen empty tables needing only a quick wipe. Eventually, we couldn't wait any longer and had to leave. This shows a lack of concern for their guests' experience. I would fire someone over this.

Partner

8/10

Excellent

17 Jul 2026

Livier

Great

Family_with_children

10/10

Exceptional

16 Jul 2026

John

Good

8/10

Excellent

16 Jul 2026

Gretchen

Location was key for visiting downtown and the state capitol along with close to the freeway. The room was very spacious with a medium sized personal fridge and microwave. We enjoyed the beds, pillows and linens. The bathroom products were good quality as well. Space was clean, it was a non smoking room...however a slight smoke smell lingered and was noticeable the more time spent in the room. We enjoyed the breakfast at the grille. Spent time at the pool with tables, umbrellas and many places to sit. Outdoor hot tub was nice as well. Walked over to the bowling lanes, which were not crowded at all and enjoyed a few games, very reasonable priced. Disappointed the snack shack was not open while we were there. A small arcade and bar are also located in the bowling alley. Waterbottle filling station, soda and ice machines were nice to have avaliable. The stay was definitely worth the price and would go back. Helpful and kind staff throughout our stay.

Family

8/10

Excellent

15 Jul 2026

Veronica

Clean and comfortable.

Family

8/10

Excellent

14 Jul 2026

Shirley

The free breakfast was ok. The meal was not hot or warm. I like a meal that is hot not the plate. Parking was great and close. All in all a good stay.

10/10

Exceptional

14 Jul 2026

Steve

Affordable and fun stay. Clean rooms & property. Would recommend.

10/10

Exceptional

14 Jul 2026

Ali

Very nice place, nice spaces rooms

10/10

Exceptional

13 Jul 2026

Janine

Room was clean and enjoyed the space with the entire room.
Easy check in and check out.
beds were real comfy

Family_with_children

10/10

Exceptional

13 Jul 2026

Tom

I was very impressed check in was a breeze, room sparkling clean, breakfast as good as it gets. 5 stars from me.

10/10

Exceptional

13 Jul 2026

Pearl

Spacious and clean room. Stayed here to visit Lake Tahoe. Hotel was approximately 30 mins from Lake Tahoe. We enjoyed our stay and complimentary breakfast.

Family

10/10

Exceptional

12 Jul 2026

Andrew Carl

Pleasant helpful staff
Restaurant style breakfast - delicious!
Clean room
ENJOYED the amenities of pool, spa, fitness room and BOWLING!

the route to the entrance . . . I'd rate a 2

Family_with_children

6/10

Pleasant

12 Jul 2026

CRYSTAL

We had a king suite reserved, we ended up next to the elevator and the noise was horrible. The room was nice and spacious, nice and clean, bed was comfortable, just the noise level from people going up and down the elevator was bad.

Partner

10/10

Exceptional

11 Jul 2026

cyndi

The hotel has been recently renovated. Everything seemed to be like new. The breakfast was excellent many choices to choose from the staff was friendly and helpful. Parking was a breeze.

Family

2/10

Poor

10 Jul 2026

SERINA

Great beautiful hotel staff were very horrible I just needed blankets and I was told they had no more and they were gana let me kiss sleep on a mattress with no sheets or anything overall horrible stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Alejandro

Everything was amazing
We loved it ❤️❤️❤️

Friends

4/10

Poor

10 Jul 2026

Nancy

We had a bit of a bumpy start to our stay here. Walking into the lobby, the property immediately feels dated, and you are hit with a strong, lingering smoke odor from the casino floor that leaves the entry area feeling pretty dingy and old.
Unfortunately, our first impression didn't improve when we got to our assigned room. Upon arrival, the room had a very foul odor that simply wasn't tolerable to stay in.
However, the saving grace of this property is its staff. We phoned the front desk right away to report the issue, and they accommodated us quickly and without hesitation. They switched our room immediately, and the second room was a night-and-day difference—it was nice, clean, and featured a very comfy bed.
While the property could definitely use some modernizing and better ventilation, the excellent customer service and the comfort of the second room made for a good night's sleep.

Partner

10/10

Exceptional

09 Jul 2026

Christine

clean, comfortable, and the breakfast was great.

Family

10/10

Exceptional

08 Jul 2026

Victor andres

Muy linda las instalaciones y muy buen servicio!!

Partner

8/10

Excellent

06 Jul 2026

AHMED SAIF

Everything was good, but their refrigerator wasn’t working properly. We kept some of our food in the freezer, and by the next day, all of it had spoiled.

Partner

10/10

Exceptional

06 Jul 2026

yunjing

Super big room and clean, nice breakfast

Family_with_children

10/10

Exceptional

05 Jul 2026

Akshay

Check in was smooth, clear instructions, staff was friendly.

Family

10/10

Exceptional

04 Jul 2026

Milagros

The experience was great professional staff

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

mukesh

Nice to stay in the hotel room was clean.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Eric

Best value place in Carson City to stay. The property is clean, easy to park, convenient to the highway, and a friendly staff.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Clive

Good sized room and comfortable bed.
The hallways were a little smokey for obvious reasons.

Partner

10/10

Exceptional

25 Jun 2026

Danielle

Great place. Everyone was extremely friendly. Food was amazing, great value

Family_with_children

10/10

Exceptional

23 Jun 2026

Paul

Great room size. Bed was very comfortable. Quiet.

Partner

2/10

Poor

23 Jun 2026

Julia

The check in was horrible I put a friend down as a secondary and they wouldn’t let me check in cuz they said she was the primary person which was not true I had to get a hold of my agent and change the name so I can check in and they made me late for work which they didn’t care and the girl at the front desk was very rude

Partner

8/10

Excellent

22 Jun 2026

george

All is fine as is

10/10

Exceptional

21 Jun 2026

Jennifer

We love staying here. Junior suites have lots of room and are perfect for a family!!

Family_with_children

10/10

Exceptional

18 Jun 2026

Edith G

great place stayed one night very nice and friendly people.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Marie

The room was great and spacious clean, the beds comfortable.. Breakfast amazing.
Highly recommend to stay.

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Pamela

Clean & very pretty room, staff was helpful & pleasant, Breakfast was really good, Casino was nice but way too smokey. Allowing smoking ruins it for me, thus I do not spend much time in it. A disappointment.

Partner

10/10

Exceptional

16 Jun 2026

Gabriel

GRACIAS MI ESTANCIA EN EL HOTEL ESTUBO GENIAL TODO EL PERSONAL ESTUBO ECXELENTE MUCHAS GRACIAS A TODOS

Partner

10/10

Exceptional

16 Jun 2026

Natalie

Never had a bad experience.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Clifford

I booked 3 rooms through Expedia which in this case was somewhat a problem. Our flight from St. Louis was delayed 7 hour’s causing us to get a hotel in Denver and not using the rooms on our first night at the Gold Dust. So I forfeited the rent for those 3 rooms on the first night.

We were scouting a place to stay for an event for our army reunion next year. Erma, the planner was an excellent host so we may come back next year! She was great and went beyond her duties.

Friends

10/10

Exceptional

12 Jun 2026

Ronald

Everything was as good as I had hoped

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Christopher

Room was very clean, didn't have any signs of wear and tear.

8/10

Excellent

08 Jun 2026

Al

Room was clean. Staff was pleasant and nice. I did not take advantage of the free breakfast due to prior commitment.

Partner

6/10

Pleasant

07 Jun 2026

MARTIN

Check in was frustrating, sign on the desk said I’ll be right back. I guess it depends on your definition of “right back” 7 minutes was a long time to wait, while another staff member sat at a desk 30 feet away and expertly ignored me.
Room would have been nice except for the ants in the sink. Staff had stuffed a towel in the drain to slow them down. I ran hot water down the drains for five minutes took care of the problem.
Breakfast was over cooked and greasy not good. Have stayed here several times but the mediocre way they do things now will make me find new HQ for my semi annual visits

Self

8/10

Excellent

06 Jun 2026

Nadine

It was a great place to stay however the shower stayed warm didn't get hot. It took forever for the fam to turn off. Also the free breakfast could have tasted better.

Partner

10/10

Exceptional

05 Jun 2026

Michael

The room was clean. The breakfast was good. Great overall stay.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Angela

The experience was not so good. The breakfast was not what I had expected like Holiday Inn Express. The lobby staff was not friendly when I asked for checkout receipt. She told me that I had to discussed to Hotels.com which they had nothing to do with it even everything is okay on their ends.??? I am very confused on their partnership with you. I was not aware it was a CASINO hotel, thus what can I expected?! Haha. I hope that I were not be double charge by you and the hotel.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

MARIA

This hotel was pristine clean and the staff, including housekeeping was amazing.

Friends

8/10

Excellent

01 Jun 2026

Elizabeth

Service was friendly. Room was clean

Partner

8/10

Excellent

31 May 2026

Tyler

Rooms were nice, attentive staff. Good pool and hot tub area to hang out at. 3rd floor access is somewhat inconvenient as there only elevator is on the far end of the hotel from check in, pool access etc. Gym was lacking somewhat, but we still made do.

Friends_and_family Family

8/10

Excellent

30 May 2026

Alan

The room was clean and wonderful. The main breakfast choice, though hearty, is on the unhealthy side, though there is an option for oatmeal only. This is a problem since there is no protein with it; of course, you could order an egg à la carte. The restaurant is handy, but you have to work to find something that is actually good for you and tastes good, too.

Partner

4/10

Poor

26 May 2026

James

The room were clean, but the beds are hard as a rock and like sleeping on a brick.
The Hotel Front desk agents were great and an easy check in.
The breakfast was terrible, and the staff in the cafe was rude and unpleasant. The food was inconsistent and cold.
We came over for the bowling tournament, and it was the first and last time staying there.
In the bowling alley the snack bar only had one person working and they would take a few orders and then close in down. While closed down we could not get a refill on a soda because they were closed. Then when the food was all served, they would reopen. When you have a tournament that take the whole bowling alley you need to staff accordingly.

Friends

8/10

Excellent

25 May 2026

BRIAN

Was quiet, casino was clean and employees were friendly.

10/10

Exceptional

25 May 2026

Clara

Breakfast was great also.

Family_with_children

10/10

Exceptional

23 May 2026

Ann

Rooms and meals were amazing

Friends_and_family Family

6/10

Pleasant

20 May 2026

tammy

I asked to be put at the front of the hotel because my husband has a drop foot they literally put us at the back of the hotel where we had to use the stairs to get to our room. We also had to drive our car to go to the restaurant for breakfast.

Partner

8/10

Excellent

20 May 2026

Boyd

Yes !

8/10

Excellent

20 May 2026

loren

Not with eating to small

Friends_and_family Family

8/10

Excellent

20 May 2026

loren

Breakfasts not with it

10/10

Exceptional

19 May 2026

Montie

Love this spot

8/10

Excellent

19 May 2026

Kenneth

Don’t eat the biscuits and gravy, service was great

Family

8/10

Excellent

17 May 2026

Aaron

Clean room , amazing staff the best part great breakfast BUT. The pool and hot tub not working. It is not good in summer.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Justin

Room was perfect. I’d say the best stay I had out of the 16 places I stayed at during my 2 month stay in the US!

Thanks for an extremely pleasant experience

Self

10/10

Exceptional

11 May 2026

Ruben

The whole team was amazing. I will visit again very clean and respectful room rooms. Love it.

10/10

Exceptional

09 May 2026

Candi

It was all very good. Breakfast options were nice and since it’s cooked to order it’s HOT! Better than most continental breakfasts.

Family

10/10

Exceptional

09 May 2026

Jennifer

Great place to stay, I only wish the didn’t lock the ac at 66 degrees, we had spent the day outside in the hot sun and couldn’t get cooled down at night in the room

Partner

10/10

Exceptional

03 May 2026

brita

I like the location. having a resturant on site and being able to have a choice of
breakfasts included in room price, staff were very helpful and polite!!!!

Partner

10/10

Exceptional

01 May 2026

Valerie

Staff very friendly at check-in, clean room, had fun at the casino

10/10

Exceptional

25 Apr 2026

donald

I had a wonderful time staying there.

Self

10/10

Exceptional

25 Apr 2026

Anna

Husband and I spent three nights in the two room suite. It was very clean and comfortable. We enjoyed our generous free breakfast. We plan to return later this year and recommend staying here.

Partner

6/10

Pleasant

23 Apr 2026

Adriana

I would have given this property a 5 star review except the casino. It was right off the lobby and no separating door, so the cigarette smoke and smell permeated the entire hotel, including the restaurant and the rooms on the second floor where we were. I am not fond of casinos but if you have one at least separate it from the lobby and behind doors. The staff was very nice and the rooms comfortable and roomy.

Business

10/10

Exceptional

22 Apr 2026

Amanda

Clean rooms. Friendly staff. Would absolutely stay again.

Partner

8/10

Excellent

21 Apr 2026

Faby

We stayed in room 158 which was terrible as it was right next to the exit door which kept on being slammed by other people. I asked to be moved and they said \"no\". I didn't get a good night sleep due to the slamming on the door all night

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Carolyn

Clean room. Helpful and friendly staff. The Grill was pleasant to eat at and convenient.

Family

10/10

Exceptional

18 Apr 2026

Sherry

We received a upgrade to a suite. Breakfast was breakfast was included in our room rate. Staff was nice. Just a good place to go and convenient to the freeway’s.

Friends

8/10

Excellent

15 Apr 2026

Harold C

Restaurant has terrible service food is average for the price staffing is not good

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Ron

Breakfast was great

Partner

6/10

Pleasant

31 Mar 2026

Vladimir

The breakfast got worst, the hash brown were like boiled potatoes with cheese on top, guess they changed chef

Partner

8/10

Excellent

29 Mar 2026

Guy

Great price on the room and breakfast included. The room was on the third floor, where we requested. There was an order in the halls. The room was clean. This is a no frills hotel. Temperature control was a problem in the room. The bed was very firm. We had our grandsons visit and we enjoyed bowling. This was geared towards families. Breakfast was very good and the service was excellent. We would stay here again.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Clancy

Beautiful inviting room, well maintained. Free breakfast.

Partner

8/10

Excellent

24 Mar 2026

Bonnie

No shops, didn't use the laundry

Partner

10/10

Exceptional

23 Mar 2026

Lucy

Rooms were clean and very nice for a weekend stay. The hotel staff were very friendly. The restaurant that is in the lobby has a GREAT breakfast that was included with our stay. The service at the restaurant felt like you were with family. We loved this place and we are planning our next trip now.

Partner

8/10

Excellent

23 Mar 2026

loren

It was goos

8/10

Excellent

22 Mar 2026

Trevor

Good spot for the 1 night I stayed

6/10

Pleasant

20 Mar 2026

Suyog

Room has smoking smell.

6/10

Pleasant

13 Mar 2026

Diane

Rooms on first floor (down the hall from the lobby and then left smelled like smoke, even inside the room). Left there sick with bronchitis

The prime rib dinner was delicious and a great value for the price. No other vegetables except carrots or potatoes offered

8/10

Excellent

12 Mar 2026

Kailie

The rooms are very nice and spacious. I love that it comes with breakfast.

2/10

Poor

06 Mar 2026

Kathy

Hotel itself was fine. There is an adjacent Casino and smoke permeates the entire hotel. All of the rooms are non smoking but the smoke smell is everywhere even in your room. We had a room about as far away from the open doors of the casino as possible but there was no escape from the smoke. The HVAC vents in the hallways do a great job of distributing the smoke. I will never again stay at a hotel with a casino.

Partner

10/10

Exceptional

24 Feb 2026

Chen

clean room, good size, newly remodeled. helpful staff, good amenities.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Ying

The room is clean and big, the breakfast is great! Just they are short of hands, be patient .

4/10

Poor

20 Feb 2026

Douglas

If you are a non smoker don’t stay here! Smoke from casino is terrible though out the entire hotel. We even put a towel against the door because the smoke still came in our room. Breakfast with room is only served until 11 am which is fine but we checkin at 10:30 am and then were told we wouldn’t get in before 11 so no free breakfast. Went to talk to manager and got an okay for breakfast but decided to leave and not make a fuss. Room was comfortable and bathroom was clean.

10/10

Exceptional

18 Feb 2026

Agnes

The room was terrific, everything seemed brand new. The staff was really helpful and friendly. My stay was during a snow storm, and everyone was pleasant, from the front desk to the restaurant and bar.

10/10

Exceptional

18 Feb 2026

Marife

The staff was awesome! I left my wallet at the front guest sofa because I wasn’t feeling good at that time fall asleep. The staff called and stated that kid got my wallet a turn in at front desk. Hurray to the parent you raised him well and thank you. Other than that, the room was clean and good amenities! We definitely stay here again.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Carolina

Room was clean but could still smell the smoke coming from the hallways. Had to close the gap with towels. Breakfast was okay. First breakfast was excellent. Second breakfast had medicore service. The waitress and hostess were rude and dismissive of our concerns.

Family

10/10

Exceptional

16 Feb 2026

Jodee

Clean, nice staff and good food.

8/10

Excellent

15 Feb 2026

Noelle

The room was clean. The first room smelled like cigarette smoke but they moved us to a different room and it was amazing

Leisure Partner