Woodspring Suites Raleigh Garner

United States , Raleigh/Durham - NC
GARNER, 142 Cleveland Crossing Drive
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100 reviews shown

10/10

Exceptional

01 Apr 2026

Tamtrum

Good

10/10

Exceptional

26 Mar 2026

Neita

The afternoon desk Clerk E’nesa is the best there is, she really cares about the guest at the hotel and does everything she can do to help is they need it. I wished she worked ensured where i stay because she is the best.

Self

6/10

Pleasant

26 Mar 2026

Tamtrum

Yes

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Cemorne

Parking was good . Kitchen has only a 2 burner stove top. No utensils, pots or dishes. Thé wood floors makes the property seem a little noisy .

6/10

Pleasant

22 Mar 2026

Jeff

There was no one working when I arrived. Has to leave and come back.

6/10

Pleasant

19 Mar 2026

Kaushlendra

Kitchen had nothing Zero Utensil or cookware

10/10

Exceptional

05 Mar 2026

Victoria

The staff was great very helpful

Self

10/10

Exceptional

22 Feb 2026

Emanuel

Quite and easily checked in

Partner

10/10

Exceptional

20 Jan 2026

Christopher

Check-in was easy, room was clean, very safe area. Would definitely stay again for the price.

10/10

Exceptional

15 Jan 2026

Karen

Staff was outstanding!

8/10

Excellent

09 Jan 2026

Josue

Clean

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Ian

Everything works!

10/10

Exceptional

04 Jan 2026

Adrian

10/10

Exceptional

02 Jan 2026

Ian

Room is clean and everything is functional.

8/10

Excellent

25 Dec 2025

Jessica

Everything for the price is great, however, I don’t travel with pots, pans, silverware, plates.. a bit of an inconvenience to go to a place with the kitchenette without any of those things.

Leisure

2/10

Poor

19 Dec 2025

Josephine

Does not accept cash

Partner

6/10

Pleasant

15 Dec 2025

Marquita

Staff was straight, beds are horrible and they don’t supply absolutely nothing even though it’s a suite with a kitchen. So make sure you bring everything you may need like pots/pans, plates, knives cleaning supplies etc……………….

4/10

Poor

15 Dec 2025

Tammy

No they gave me the keys to a dirty room with somebody else’s stuff in it dangerous could have walked in on the wrong person

10/10

Exceptional

15 Dec 2025

Brandi

Upon check in, the lady working the desk was very friendly and answered all questions with a smile. Truly a pleasure to stay here.

Leisure Family

10/10

Exceptional

12 Dec 2025

Ian

Kitchen is great, everything is functional.

Business Self

8/10

Excellent

10 Dec 2025

Ian

Room is great, and staff are friendly and helpful.

Leisure Friends

2/10

Poor

05 Dec 2025

Keith

Ac/heat unit in room was VERY loud shaking the wall. Toilet paper was basically out when i got in the room. Small bug crawling on shower current when i was in the shower.

Business Self

2/10

Poor

30 Nov 2025

Bonnie

Wasn’t able to check in because they wouldn’t allow my husband’s service dog.

Leisure Partner

8/10

Excellent

29 Nov 2025

Alexavier

Good location for where I needed to be and great price

Friends_and_family Family

2/10

Poor

22 Nov 2025

Sarp

Was bad

6/10

Pleasant

22 Nov 2025

Fajri

The room smelled , the staff need to spray or put air freshener in the room, the comforter had a cigarette burn hole in it, the toilet seat was old and worn, needs to be replaced, I stayed 1night in room 101 please fix these issues!

Partner

2/10

Poor

17 Nov 2025

Laquanda

The Staff, the hotel room and the owner Michael. Before I come to the hotel I called and spoke with Valerie about the policies with payments and deposits. She gave me so much different information then what the policies were. She told me that if I book directly through them then the incidental fee would be cheaper than the 3rd party. Expedia is the one 3rd party that charges an incidental fee. Once I got there my a/c wasn’t working and it smelled like an electrical issue was going on in my room. I kindly asked if I could go into another room in which she had to convince the owner that my room was not sufficient and then she moved me to another room. Once I got moved in with my Son, I saw a roach running around the room and it smelled like mildew. Now I was alittle concerned about our safety and health due to everything bout I was willing to give it a shot since we moved out and into to this place. The next day I get a knock on the door at 10:00 am from the front desk receptionist asking if I was checking out. I told her I have a reservation for another day that I paid for and she told me I need to come down and do an incidental fee. I asked her to call the boss in order to get things straight because I have been told several things since before I checked in. The owner Michael solution was to tell me “ I don’t want you to stay at my hotel. You can come get your stuff and leave.” By the time I got to the hotel he had one of the maids attempting to move my stuff out.

Friends_and_family Family

4/10

Poor

12 Nov 2025

Lisa

We came around 9pm and there was nobody there to greet up. The sign instructing us was on an opposite wall of where we expected it so it took a couple minutes of confusion after a long drive, and then we had to wait for the person manning the desk to arrive. He was in a T-shirt and pajama pants. He was nice but not dressed in a professional way.
The room was less than desirable. What good is a kitchenette with absolutely nothing in the cupboards to use to make or serve a meal? Not even a plastic spork to be had. There wasn't a microwave either so absolutely screwed had we wanted to heat up food.
There were no bedside lamps, only the overhead lights controlled by a wall switch. Bright lights or no lights and I had to get out of bed to turn them off.
The lock on the bathroom door was very hard to open. I had to force the lock and push the door at the same time. If I was older and weaker I would have been stuck there overnight until my family came looking for me.
I would never stay there again.

Leisure Family

10/10

Exceptional

26 Oct 2025

Lavar

Very queit, and tucked away.

Business_and_leisure Self

6/10

Pleasant

26 Oct 2025

Channel

It was okay

Partner

8/10

Excellent

19 Oct 2025

Robbin

Sufficient

There weren't any dishes or anything just some ice trays
The room was clean. Lots of stores and restaurants near by

Partner

8/10

Excellent

18 Oct 2025

Wanda

The day was great. The room was nice and clean. It was surprisingly quiet. And the selection of television channels was good.

Partner

2/10

Poor

08 Oct 2025

abdessamad

There’s a strong food smell in the hotel room—it’s unpleasant.

2/10

Poor

08 Sep 2025

Austin

Extremely sub-par stay

The room was musty, the AC was not running, it barely worked, i killed or saw 4 cockroaches, which i called and complained about, i requested a new room or to cancel my stay, the front desk said they would ask the property manager and i never got a response. Something bit me that caused a bump to form and has not healed at all on my face.

Nothing was done to compensate me or make things right and i was never contacted from the management.

Business Self

6/10

Pleasant

31 Aug 2025

Verified traveler

I was not very happy when i weren't to the front desk at 5pm. To my surprise no one was there. Lights off everything.
I called \"0\" and was told front desk close at 4pm and if its not an emergency no one is there. I was traveling solo and i felt very uneasy knowing people can do whatever. I don't think ill go back

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Nazier

Clean

Leisure Self

6/10

Pleasant

20 Jul 2025

Lee

The hot water had a lot of issues getting warm or hot.

Leisure Family

10/10

Exceptional

06 Jul 2025

Alison

The hotel receptionist were great!

2/10

Poor

28 Jun 2025

Verified traveler

Don’t stay here!!!

I was harassed by an employee that lived there in room 119 bc I called corporate on him last time I stayed bc he went in my room when I wasn’t there and tried to lie about it. This stay I paid $535.00 for another weeks stay and he kicked me out the day after I paid the money bc someone “informed” him I had an animal in the room which I DID NOT and not one time did anyone come check my room. They just went on what someone told them and refused to pay me my money back!! Wires were hanging out of my air conditioner and only worked on one speed so it stayed hot. I was told I was not allowed to have company at all!! He gave me the wrong name but I was told his name is Jordan or Mike and he’s the only person that totally harassed me EVERYDAY!! He needs to be fired for snooping in peoples rooms!! And he made me go outside and tell someone I had a restraining order against for beating me in the head with a bat, to leave or I was getting kicked out!! I asked him if he would make him leave bc I was scared and he said no it’s my problem to deal with!! Anyone can get in the doors bc they’re always open so ur not safe at all!! THIS PLACE IS A JOKE AND HE NEEDS FIRED!! He probably kept my weeks payment!! He’s a total jerk and cares nothing about making customers happy!! Do not stay here bc u never know when he is gonna walk in on u while ur asleep or anything!! Invasion of privacy and I’m getting an attorney!!

Friends_and_family Family

4/10

Poor

27 Jun 2025

alfredo

The only negative thing I have to say is I stayed more than a month in the hotel not once was my room cleaned nor serviced I washed all my stuff and cleaned my own room. Other than that it was ok. Paper thin walls could hear everyone next to me

Business_and_leisure Self

4/10

Poor

15 Jun 2025

Patrick

The rooms looked kind of like what they did in the photos, but not really. The toilet didn’t flush correctly, I pulled the curtain apart to take a shower and two roaches crawled out, when I got out of the shower a roach was on the wall beside my bed, and when I pulled the main blanket away from the sheets, the fitted sheet had cigarette burns on it. Other than that, decent service, good spot to stay considering it’s on I 40, Walmart is 1 min away, Raleigh is about 20 min. Pretty nasty room though. Never gonna book again

Leisure Friends

8/10

Excellent

27 May 2025

Carmen

My stay this far has been comfortable and rooms are clean. The area is quite and convenient to many local stores such as Walmart, Lowes, and Dollar Tree. Multiple gas station locations such as Speedway and Exxon. Plenty of eatery spots such as Crackle Barrel, and Smithfield BBQ just to name a few.

Partner

2/10

Poor

26 May 2025

Irma

0 out of 10

I drove 8 hours from up north to see family. I was denied service. Front desk guy said he didn’t need to have a reason. Called the cops to see if there was any way they can assist. Not much they can do but they stated they have problem at this hotel all the time. As I’m waiting for the cops to show the guy locks us (my fiance, two kids and I) in the office and puts the air on blast. Worst customer service I’ve ever encountered.

6/10

Pleasant

24 May 2025

dervalle

Nothing was unique.

Taking back by find a cockroach crawling from behind my pillow when pulling the covers back.

Brought bug issue (in hand) to front desk employee's attention and we were changed to another room quickly.

I felt uneasy most of the night about sleeping comfortably wondering if the new room had bugs too!

Leisure Family

2/10

Poor

19 May 2025

Tammy

Marijuana Smell

The check in was good. Walking down the hall to our room it smelled of marijuana. When we entered our room the room smelled of it as well. Sitting on the bed was even worse. The pillows smelled awful. We went to the front desk and Joni e was there. We turned in our key and left never even stayed. We lost our money and would never recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Briauna

Convenient and close by restaurants and stores

Business_and_leisure Family

2/10

Poor

10 Apr 2025

Khala

Walked into the hotel room and there was immediately a smell of smoke. There was food in the garbage can, a dead moth and spider in the bathroom sink. There were stains on the wall and on the floor. We immediately left the hotel. The manager refuses to contact expedia in order to give a refund. Do not book this hotel.

Leisure Partner

8/10

Excellent

06 Apr 2025

Verified traveler

Bathroom Lights

The hotel was clean.
It just needs better lighting in the bathroom they were dull.

Friends_and_family Family

4/10

Poor

27 Mar 2025

Nakia

It wasn’t a comfortable stay. The room was just okay. The television didn’t have much to offer. It’s truly a hotel for those construction workers who come in for work

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Zoila

The room was very clean. The only negative thing is loud AC unit when it comes on but that's i

Leisure Family

10/10

Exceptional

15 Jan 2025

Ashley

Great service

2/10

Poor

28 Dec 2024

Ashley

Rudest front desk staff I’ve ever encountered. They do not like when you book online because you get better deals and they don’t make as much money. The woman at the desk said that I cannot book online if I renew my stay, I will have to do it “in house” and if I leave and come back with an on line reservation that I will be charged $50. The staff would just walk into my room without knocking. Rude rude people.

Leisure Family

10/10

Exceptional

15 Dec 2024

Michelle

Wonderful short stay we needed. Loved the kitchen and refrigerator options in full size.

Business_and_leisure Family_with_children

6/10

Pleasant

30 Nov 2024

John

Only room for 1 at check in location. Check in closed at night and we were not provided phone number if help was needed. Our room keys worked sporadically and needed lots of jiggling to activate. Old model TV's, old carpeting. Room has odor of smoke. Would not stay again.

Leisure Family

8/10

Excellent

29 Nov 2024

Mark

Feels like a tiny studio apartment

Nice little kitchenette, but after-hours check-in required calling in a manager from off site, which seemed odd. I wouldn't have minded staying here for a while if needed, but I was just in town for the night.

Self

2/10

Poor

26 Nov 2024

Verified traveler

Jordan made this the worst experience ever

The front desķ person, Jordan was incredibly rude. Yelled at me for asking questìons about online booking and refused service to me, which left me and my 3 babies in the cold 34°F night. Then charged me for cancellation even though i was there.

Friends_and_family Family

2/10

Poor

22 Nov 2024

Reggie

I found cockroaches in my room inside the air conditioner and all around my room and I couldn’t get a refund due to the office being close whenever I found it. Very unprofessional and I would not recommend this hotel to no one at all.

Business

8/10

Excellent

03 Nov 2024

Karen

Nice and clean room. Only issue was vacuuming outside my door (or what sounded like that) at 8am. Would stay there again!

Leisure Self

8/10

Excellent

30 Oct 2024

Nadia

Super basic place but the people were very nice. The place could be cleaner and I did see a few roaches.

Business Self

4/10

Poor

24 Sep 2024

Jenny

The room was clean, the refrigerator was broke, they only had a non-smoking room available cause we were only staying 3 nights, so if we were staying longer then I could have gotten a smoking room? I could only get fresh, new towels if I gave up hem the used ones, the key to open the doors only worked half the time.

Partner

6/10

Pleasant

31 Aug 2024

Lucila

Clean

Business_and_leisure Family

10/10

Exceptional

07 Aug 2024

Scott

Pleasant stay

Enjoyed my stay. The desk clerk was very polite and friendly. She answered all my questions. The room was nice but the beds were not what I expected.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Jordan

The staff is awesome amd friendly. They were welcoming and treated me with respect. Will continue to come back to this hotel. Highly recommended.

Leisure Self

6/10

Pleasant

20 Jul 2024

Lauren

Nice staff. Conveniently located

Business Family

8/10

Excellent

07 Jul 2024

Shelton

I had a nice stay

Leisure Partner

4/10

Poor

03 Jul 2024

Lauren

Hot Fridge, stove did not work

Business_and_leisure Family_with_children

2/10

Poor

26 Jun 2024

Robyn

they have the doors locked. We drove around for 40 minutes to try and find parking and had called ahead asking if a trailer would be acceptable to park there. No one answers the phone. This was so disappointing after a 16 Hour Drive

10/10

Exceptional

18 Jun 2024

Pia

Very courteous and welcoming staff

Leisure Family

8/10

Excellent

11 Jun 2024

Robert

Stayed for one night as I was passing through. It was affordable, clean, and felt safe to park my vehicle. No frills, no coffee, but do provide toiletries unlike other cheaper places. If I’m ever passing through in the future, I would stay again.

My only complaint is no blackout curtains. If natural light is a problem, ask for a room on the west end of the building.

Business Self

8/10

Excellent

31 May 2024

Bryan

The only thing I have a problem with is they charge you if you need anything and they don't serve breakfast

Business_and_leisure Family

2/10

Poor

08 Apr 2024

Robert

Unprofessional, lack of customer services

Leisure Family

2/10

Poor

08 Apr 2024

Laura

Disgusting bed was uncomfortable. Just all around ghetto

Leisure

4/10

Poor

07 Apr 2024

Sidney

Had to stay as a last resort and everyone else was sold out. The bed was not comfortable. It wasn’t dirty but the whole place smelled like week and smoke.

Leisure Partner

10/10

Exceptional

22 Mar 2024

Crystal

Everything was Perfect we were very Satisfied and would stay there again. Very Pleasant Staff!

Business_and_leisure Family_with_children

8/10

Excellent

10 Mar 2024

Tony

Great , clean location

Business Self

6/10

Pleasant

06 Mar 2024

Edward

Staff was friendly...room was clean but saw some roaches was not happy about that

Partner

8/10

Excellent

26 Jan 2024

Eloise

Well lit around the place

Leisure

10/10

Exceptional

16 Jan 2024

Steven

Great place to stay

Im staying here for the moment. Great staff even the new lady is on point pike she has worked here for years.

Friends_and_family Family

6/10

Pleasant

26 Dec 2023

William

this is for a long stay type of a place no clerks at nite etc

Leisure Partner

2/10

Poor

04 Dec 2023

Laresha

The front desk associate refused to check me out at 11 because she was upset that I didn’t stay the remainder of my stay. She decided to check me out at 1:45 pm so that the hotel could charge me a 50$ late check out fee. Luckily, i was a rational thinker and i made her provide me with a letter on the hotel’s letter head explaining why she was unable to check me out at 11 am. Her explanation was because the manager was the only person whom could do so, which was a lie. So i did get a refund AFTER contacting expedia. Never visiting here again.

10/10

Exceptional

01 Dec 2023

Michelly

Great breakfast! Fast check in!

Leisure Self

2/10

Poor

12 Nov 2023

Jose

I’m my do night staying here never change my blankets or gave me fresh clean towel very bad experience

Leisure Partner

2/10

Poor

09 Nov 2023

Brawlun

Poor customer service. Staff was extremely rude when I asked for another key card since mine was locked in the room.

Business Partner

2/10

Poor

07 Nov 2023

Frederick

Wood spring Garner,Nc Roaches

I originally booked for a queen bed room ,but received a double due too overbooking but I could not sleep comfortably due too roaches in the room,and due too overbooking I could not get another room,I told the front desk I would like a full refund,and the gave me the email address too the GM I emailed him several times no response,finally I called back too the property and the message he left for me was he would not refund my money and post whatever pics I had and do whatever else I had too,so that let me know he does not care

Partner

6/10

Pleasant

06 Nov 2023

Umecca

It was like being at a apartment complex

Leisure Partner

6/10

Pleasant

05 Nov 2023

Jason

Super disappointing

It was just okay. The room was clean enough but the matress was really thin a d ontop of nothing more than a basic metal frame, and I mean basic. There were only 2 pillows, both of which were paper thin. The bed covers were so cheap and thing a d kinda rough except for the sheets. I have stayed in cheaper hotels with better bedding and pillows.

Partner

10/10

Exceptional

27 Oct 2023

Alba

Nothing

Leisure

2/10

Poor

22 Oct 2023

Ava

The first room we stayed in had roaches so they moved us to another room which had roaches also and the toilet didn’t work.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2023

Tamara

So far so good,

Leisure Family

2/10

Poor

22 Sep 2023

Arianna

The property was chosen due to being extended stay and we wanted something home like. Upon checking in, we were greeted by an older female. The female started going through the motions. She then made a face and continued making the face when she found out we were staying for a night. She kept reiterating that this was an extended stay hotel. I said ma'am we are staying here for a wedding. She then reiterated that it was an extended stay hotel. She stopped checking us in to text on her cellphone and completely ignored us for about 2 minutes. The company charged my card prior and she proceeded to charge it once more although we told her I had paid. Upon receiving the key card, we went to the room to find it unkept in the bathroom. We removed the bedding and found a dead bug. When my boyfriend went to the front to ask for another room, I observed a roach climb the wall. The lady came back and was very unprofessional after I said I would like a refund. She slammed things and said well I can't rent the room now. She proceeded to contact her manager and the manager refused to give me a refund as she lied and said we were in the room for an hour. Proceeded to ask what we were doing. We had been unloading luggage and went searching once we saw the dirty sink and dead bug. After calling her out on lying, she issued a refund. This is the worst hotel I've ever been to and the lady at the front desk is unprofessional and rude even when you are respectful.

Business Partner

10/10

Exceptional

01 Sep 2023

Wesley

Staff was friendly helpful and professional property pretty much stay cleaned the whole time I've been here

Business_and_leisure Family

4/10

Poor

31 Jul 2023

Wendy

Door didn’t lock. Hotel says non smoking but entire room smelled like smoke. Beds were small, not enough towels for number of people in the room, would never stay here again- it was just very late and we needed a place to stay.

Leisure Family

4/10

Poor

18 Jul 2023

Sharon

No AC, no cold fridge. TV channels not working. Not offered a new room. Not told no towels on day 2. Hours 10-4 not normal business hours to even get a clean towel. But sure worried to send someone to get my credit card for deposit for a regrettable day 2. Reported all issues but no corrections or apologies. Only thing good was shower head and water pressure to rinse of sweat from hot room.

Leisure Family

2/10

Poor

16 Jul 2023

Sharon

Horrible- AC, TV and fridge were broke and reported. No one told us no towels 2nd night UNLESS between 10-4 you exchange them?? Bizarre and inconvenient.

Should’ve kept separate reservation for 2nd for new room with clean towels and AC, TV and fridge working.

Room so hot, set on 60 a joke. It was just so wrong! Lost all cooler foods of meats, milk and yogurt. Although or coldest.

Leisure Family

8/10

Excellent

17 Jun 2023

Randall

Nice friendly staff.

Leisure Family

2/10

Poor

13 Jun 2023

angela

I was very disappointed with my stay for several reasons, 1. The property never stated they didn’t have irons, I had to go purchase one from Walmart. 2. I never knew that housekeeping don’t come and change your linen or bring new wash clothes and towels, I had to go purchase that as well at Walmart. 3. The toilet was broke and kept backing up.. with these things going on here it was very unacceptable for my stay.

Leisure Family

6/10

Pleasant

29 May 2023

Gerald

You had to call to get front desk help to check in or out. No one answered when trying to check out

Leisure Family

2/10

Poor

22 May 2023

Ernest

No one to check me in

I was there at check in at 3:00 pm. No one was there to check me in and give me keys. Called all the customer service numbers with no answer. Waited until 3:30, had to get a room at the comfort inn next door. Will be requesting a refund from Woodbridge.

Self

10/10

Exceptional

30 Apr 2023

glenda

We had a pleasant time staying here.

Business_and_leisure Family

6/10

Pleasant

18 Apr 2023

James

Room wasn't clean, and killed a roach in room.