Name: Comfort Suites Clayton - Garner
Address: 761 Enterprise Dr., Clayton, 27520, US

6/10

Pleasant

18 Jul 2026

Mark

The property is being renovated, which was not mentioned before booking the room. The pool was not open. Water was off every afternoon.

Partner

2/10

Poor

13 Jul 2026

Nicole

Pulled up to the hotel doors were locked under construction. We had to search search for a new hotel then I was charged having to make a dispute with my bank

4/10

Poor

12 Jul 2026

Renata

The front desk red haired woman that I had while checking in was completely rude and intolerant. Everyone else was really nice.

Self

2/10

Poor

05 Jul 2026

Willie

The place is getting renovated. They charged as if it is up to par. Least from it. They got me for my money.

Self

2/10

Poor

04 Jul 2026

Ernestine

Honestly, the entire facility is under redevelopment so construction is everywhere, the pool isn’t open, they are understaffed, our bathroom was dirty with hair in it. The staff was nice but clearly at capacity

Partner

4/10

Poor

30 Jun 2026

William

I was not informed that the property was being renovated when I booked. The water was turned off from 1 to 5 daily. The parking lot was full of storage containers for the renovation leaving little room for the guests to park. Had I known about the renovation I would not have booked. I firmly believe I should receive a discount for my stay

;

Self

8/10

Excellent

27 Jun 2026

Jerry

Was under renovation, about 75 percent done, so a little messy in outside parking and part of lobby. Overall was being done nicely. Staff very friendly and helpful

Partner

8/10

Excellent

26 Jun 2026

ABI

Did not stay long enough to experience the hotel fully

Partner

8/10

Excellent

20 Jun 2026

Aloysius

It’ll look great once the remodeling and renovation are completed. Overnight staff (T. Goode) was very helpful and a friendly guy.

Family

2/10

Poor

19 Jun 2026

DANIEL

Booked full rate without notification it was under remodel. Had no idea and it wasn't disclosed. Glad they are doing a remodel, but shocked it wasn't condemned until it was done. Thankfully I can safely say it's rodent free as there was food left in the hallway all week and nothing disturb it, not even housekeeping. The lobby and breakfast area was kept cozy with crates of construction materials stacked higher than the pictures show. The parking lot felt extra secure with the premium parking places occupied by connex storage containers, pop-up tents, and construction materials left lying everywhere. Thankfully with the pool closed (in this mild 100 degree summer) the kids had pallets to play on next to the front entrance. Unlike the back of the hotel that was occupied by a sky lift to enhance the construction ambiance. If this doesn't entice you enough, I spent $40 on air freshener for my room so I could stomach the smell of animal urine. I had to coat the carpet in air freshener every day to make it tolerable. Not to mention the black mold in my shower, the falling spackle, rust on all the metal surfaces, and the broken shower/tub fixtures. Don't forget the sacred towels they provided (not pictured) full of worn holes. Give this place a year or two and the 4 guys they have remodeling might be done with this job. I am truly confused why they don't just close it for 2-3 months and get it done. Water was disconnected during the day due to the construction.

Self

10/10

Exceptional

15 Jun 2026

Joseph

Air conditioning was frigid! Staff was professional and pleasant. Skipped the breakfast.

Partner

8/10

Excellent

13 Jun 2026

Patte

The reception representative was very nice. However, the hotel is being renovated so there were boxes all in the front entrance area and all along the hallway on the floor the room was on. Good signage everywhere to notify guests. Room was clean. I arrived late and it was very quiet so easy to get to sleep- no work being done that would wake one up.

2/10

Poor

01 Jun 2026

Danielle

The hotel is undergoing a renovation which we did not know about. There was dumpsters and containers all over the front entrance, boxes, carpet, flooring stacked in the dining room and lobby, Sheetrock debris all over the elevator and piles of old lamps and doors in the hall. The pool was closed. The exercise equipment was so old and making noises it shouldn’t. The beds are incredibly firm. This was by far the worst hotel I’ve ever stayed in.

Family

4/10

Poor

30 May 2026

Stuart

There was extensive renovations and construction mess throughout the hallways and common areas that we were never told about prior to our arrival. Additionally, no water for several hours each day. This clearly should have been addressed before we arrived from across the country with no time to consider a different lodging choice! This was a very unhealthy environment for my husband who has asthma, and very unsafe for us as seniors to be tripping over construction materials. Would not recommend due to lack of communication from this property to let people know what to expect ahead of time! We had this trip booked for months and would have enjoyed staying somewhere clean, comfortable and enjoyable. We feel we should be compensated for this inconvenience!

Partner

2/10

Poor

20 May 2026

Willie

Bath towels had holes. House keeping was poor

Partner

4/10

Poor

20 May 2026

Kathleen

Hotel was under major construction which we were not made aware of... the only reason we stayed was it was beyond our window to cancel.

Partner

8/10

Excellent

15 May 2026

Joanie

The room was very nice and large. The hotel is under major renovation and I think they should have disclosed that before I made the reservation. That being said, I had to check out early and they were very helpful working with Expedia to make that easy.

Friends

8/10

Excellent

03 May 2026

Lucy

The room was clean but tired. Then are in the midst of reconstruction so I am sure that when I go next year all the rooms will be finished.

2/10

Poor

18 Apr 2026

Claudia

Woke up the next morning with two bugs in the bed. The linen for the sleeper sofa was dirty as well as the pillow. I will never stay there again.

Family_with_children

4/10

Poor

11 Apr 2026

Sharon

Checked in and saw that the hotel was under construction, did not have running water for the first 3 hours. Hotel room carpet was filthy, granddaughters white socks were black within minutes… bugs (likely roaches) in the bathroom every night, some towels with stains. Disappointed in stay. One positive: room was always picked up upon return

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Angela

Room clean and comfortable. Breakfast in the morning was delicious. Plenty of shopping nearby. Peaceful stay.

10/10

Exceptional

17 Mar 2026

Denise

Clean and no frills hotel close to Clayton. Dunkin and a Mexican restaurant within walking distance.

Self

10/10

Exceptional

03 Mar 2026

Lindy

All is well.

Self

6/10

Pleasant

24 Feb 2026

Nancy A

The television set up did not provide channel information.
The free breakfast was not very good.

Self

8/10

Excellent

16 Feb 2026

TAMMY

The room was very clean and spacious. There was not a lot of options for the breakfast at all.

10/10

Exceptional

15 Feb 2026

jaqueline

Good

10/10

Exceptional

01 Feb 2026

Deborah

I didnt spend much time at the hotel, but the room was very clean, and the bed and bedding were super comfortable. The room temp was comfortable despite the winter storm situation, and breakfast bar had both hot and cold options. Not gourmet, but fresh make-it-yourself waffles, and eggs and sausage. There was no herbal tea in the tea selectiom. But plenty of juices. The stay was good!

Odd things: The TV didnt face the bed or the couch
and the windows only had light filtering sheers, but no blackout or privacy curtain over it. Room was on 2nd floor, so no real issue with peeping in and there was no sun during my visit. So these items were not a big deal.

Leisure Self

6/10

Pleasant

01 Feb 2026

Ingrid

The employees was the kind but the hotel need renovation and my room smell real bad.

Leisure Partner

8/10

Excellent

28 Jan 2026

Jose M

Location

Leisure Partner

8/10

Excellent

31 Dec 2025

Terry

Our stay was clean, quiet & affordable

The staff was respectable and intuitive

Definitely would stop by again!

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Debra

Stacy at the front desk was so welcoming and easy to talk too. The room was clean and quiet. Breakfast was hot, fresh, and good. Mom and I enjoyed our staycation and it was a great location/ close to family for our Thanksgiving break.

Leisure Family

10/10

Exceptional

28 Nov 2025

Tyler Renee

Visited some family that live in NC and stayed here after traveling from FL. Arrived super late past check in and the staff was so accomodating and helped my family and i get some rest after the drive. Rooms are nice, the breakfast was great, and the staff was so kind and helpful.

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

Heather

The room was o, but I but the toilet is not bolted to the floor. The shampoo and conditioner was empty in the tub. We needed a shower chair or something for my husband to shower which is why we asked for accessible room. The gentleman had one but it was not secure so it would create a liability. Staff was courteous, breakfast good..

Leisure Family

4/10

Poor

22 Nov 2025

Aaron

The room was notably old, the shower had cracks in the calk. The elevator smelt like weed. The beds were too small. The towels had holes in them, no body wash or soap to wash your body in the shower. The vents in the restroom had dust hanging out of them. The bathroom door didn’t lock, the remote for the tv didn’t work. Over all it was a really bad room for the money.

4/10

Poor

20 Nov 2025

Viktor

Unclean with limited breakfast

Leisure Partner

10/10

Exceptional

16 Nov 2025

Joan M

Staff was wonderful, room was clean, housekeeping was helpful and the bed was SO COMFY

2/10

Poor

14 Nov 2025

Leighann

The breakfast was uneventful. The coffee was awful. And I really don’t eat breakfast. Just looking forward to a cup of coffee in the morning.

Business

6/10

Pleasant

12 Nov 2025

TRACY

Room was clean, staff was friendly, but it wreaked of marijuana and shady people and the breakfast was meh, powdered eggs and under cooked sausage links.

Family

6/10

Pleasant

07 Nov 2025

Aida

not impressed

Leisure Partner

10/10

Exceptional

06 Nov 2025

Laura

Room was clean and workers were very nice

Friends_and_family Friends

4/10

Poor

03 Nov 2025

Jennifer

Hotel needs a lot of

8/10

Excellent

31 Oct 2025

Grace M

Clean room

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Sarah

It was okay, it smelled like smoke and pets. Nothing too bad or too good.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Richard

I was pleasantly surprised ! Please ! Use full
Curtains. We arrived late , sun did not. Woke us up at 6. The construction crew could view us changing easily. Changed in the bathroom. The breakfast was madness. I just left. I will return, left 5 stars for the nice room . Very kind check in !

Business_and_leisure Partner

10/10

Exceptional

24 Oct 2025

Vara

The staff are friendly and helpful. Nice place, convenient location to everything.

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2025

Uzair

Good breakfast not busy or crowded, big room

Leisure Family

10/10

Exceptional

18 Oct 2025

Christian

The best staff!

10/10

Exceptional

12 Oct 2025

Teresa

Good place to stay.

Breakfast was ok. Sausage not quite done. I enjoyed the tub. Check in was slow.

Partner

4/10

Poor

12 Oct 2025

Tatiana

The property overall is old an outdated. It has an old carpet smell. Batroom covered in hair. The bedding is stained and dirty. The courtains are dirty. Air conditioner smells bad. The breakfast was the only reason for which I gave it 2 stars.

4/10

Poor

11 Oct 2025

Burdell

Stacy was sweet and accommodating. The housekeepers never changed our sheets, nor did they give us clean towels unless we asked for them and they didn’t take out our trash.

10/10

Exceptional

11 Oct 2025

Victoria A

Very comfortable and pleasant stay!

8/10

Excellent

10 Oct 2025

Judy

Staff was great

Self

10/10

Exceptional

09 Oct 2025

Jalen

Great Staff, very accomdating and Comfy bed!

Leisure Self

8/10

Excellent

05 Oct 2025

Clinton

Some of the towels were worn out and had yellow stains on it. The tissue box in room was empty, had to go down to the front desk to get a box. There were no hand sanitizer in any of the dispensers in the lobby/ hallways, they simply said they ran out.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Alika

Staff was pleasant and friendly, the hotel was in good condition mostly, it’s an old property but satisfactory

Partner

10/10

Exceptional

21 Sep 2025

Michael

The property was nice and clean. The staff was friendly.

Leisure Friends

8/10

Excellent

05 Sep 2025

Joan M

Staff was very helpful

10/10

Exceptional

04 Sep 2025

Christopher

Friendly staff

Leisure Partner

10/10

Exceptional

03 Sep 2025

Michele

Check-in with Stacy was perfect! She was friendly, pleasant and efficient. The lobby area is updated and clean and the freshly baked cookies were delicious. Our room was updated, clean and spacious. The bathroom is clean, albeit a bit dated. Waiting to see how our complimentary breakfast fares tomorrow!

Leisure Partner

8/10

Excellent

03 Sep 2025

Leslie

The location is very convenient for those who want to do some shopping. The rooms were spacious and check in was super easy.

Business Family

4/10

Poor

31 Aug 2025

Jessica

Cops across the street - cops at the entrance. Pool was closed. Kids were very disappointed. Room smelled like mildew

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Sandra

Everything went well.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Shirley

Beds were very comfy! Air conditioner was very loud.

Business_and_leisure Friends

6/10

Pleasant

17 Aug 2025

Karen

The Desk clerk, Stacy was exceptional. She was helpful, kind, and accommodating. The beds were comfortable. Breakfast was subpar. The waffle machine did not cook the waffles entirely and stuck horribly. The orange juice was sour. I am not a coffee snob and I don’t even go to Starbucks, but the coffee was horrid(undrinkable). There were 13 of us there for a funeral and half of us could not consistently get on Wi-Fi. We would stay there again because the location was very convenient to a friend’s house.

4/10

Poor

15 Aug 2025

Judy

Hotel is dated and did not feel clean. We arrived to a room that was muggy and warm; the air conditioner did nothing to dehumidify or cool the room. Kudos to the maintenance guy who replaced the air conditioner quickly the next day. However, this location was still not comfortable, and we left early. Would not recommend. Oh, and the breakfast buffet was bland.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Mark

Very helpful and friendly staff. The hallway and room smelled funny. Kind of damp smelling. The USB ports on the wall were all broken.

10/10

Exceptional

10 Aug 2025

Evelyn

Everything was nice !

Leisure

10/10

Exceptional

10 Aug 2025

Lloyd G

I have always had an excellent experience when staying at comfort suite hotels!

Leisure Self

2/10

Poor

09 Aug 2025

Timothy

Was given a room that was not cleaned and had to move rooms

Leisure Partner

8/10

Excellent

27 Jul 2025

Jill

The room was large and very comfortable except for the overwhelming smell of cleaning solution

Friends_and_family Family

2/10

Poor

25 Jul 2025

Jodina

Dirty Rooms

If you're needing to stay in Clayton, there aren't many choices. This hotel was where we stayed for my daughter's wedding (held in Clayton). The first room we were put into had a horrible smoke smell. The second one smelled better but felt damp and hot. We turned down the A/C and went to dinner. When we came back, the room had cooled but the AC was leaking and the carpet right by the unit was quite wet. The floors were dirty enough we were best of just wearing shoes all the time.

Other family members were put into rooms that were filthy and had to receive second room placements. Again for them, the second room was better than the first but still not great.

The service from the front desk was excellent. She was very responsive.

If you NEED to stay at a hotel in Clayton, you will be okay. But you won't likely enjoy your room.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Robin

Hotel needs updating

Staff was friendly and helpful but the hotel needs some updating. Carpet is filthy. Beds were uncomfortable. Tile in the bathroom was cracked. Air conditioner couldn’t keep up.
Hotel store freezer needs to be cleaned and everything in it needs to be thrown away.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Joanne

Breakfast good. Pool nice. Room nice.

Leisure Family

8/10

Excellent

19 Jul 2025

Elizabeth

Breakfast could have been better

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Debra

The red headed check in manager was seeet, attentive, nice, welcoming and hard working. She was the highlight. We appreciated her homemade cookies and warm greetings every day. She is a great employee!

Leisure Family

6/10

Pleasant

07 Jul 2025

Elaine

This property sorely needs a refresh. The couch in the suite was quite dirty, grout in the bathroom needs to be cleaned. Curtains were broken, bed was fine, but I probably would not stay there again. The employees were very nice and very helpful.

Leisure Family

2/10

Poor

02 Jul 2025

Charles

Picture of suite is false advertising!

Room smelled like mold or mildew. Ceiling appeared to have water damage. Sign on bathroom mirror indicated room service provided upon guest-request. Room service came in uninvited. Staff at front desk seemed ignorant of early check-out policies. Could not/did not print accurate receipt. Expected a refund but not yet provided. Will NEVER stay here again!

Friends_and_family Family

4/10

Poor

29 Jun 2025

Norvell

The hotel staff was friendly but the overall hotel was just dirty bed bugs is a major issue at this hotel I will not be staying here no more I give it a 2 out of 10 I don’t recommend anyone to stay there the price a night is to much for what you get.

Leisure Family

4/10

Poor

29 Jun 2025

William

Dirty

The sheets for the fold out couch were dirty. The mattress for the fold out couch was so disgusting that my son chose to sleep on the floor.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Caitlin

never any complaints about staying here! always such a quick check in process!

Leisure

6/10

Pleasant

25 Jun 2025

Kristie

Bad stay

The first room they put us in the sheets was dirty and bed not made properly. They moved us to another room per my request. The room smelled of mold. The front desk lady was very lazy and not helpful. We needed a toilet plunger and she said we needed to wait until 9am for house keeping to arrive. This was 7am. I went to Walmart to by a plunger so we could use the restroom.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Melissa

Amazing place, they cleaned the room daily which was unexpected. Stacy (not sure of spelling) at front desk was delightful. There are lemon water and cookies each afternoon in the lobby. The coffee was tasty. I did not eat breakfast but people did seem to be enjoying it. I would definitely stay again.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Melody

Staff very considerate!

8/10

Excellent

10 Jun 2025

Nina

It was good. Bed was nice and comfortable. Room was overall clean.

Partner

10/10

Exceptional

09 Jun 2025

DIXIE

The room was spacious and comfortable, staff were friendly. However there was an issue with a change request that resulted in me not receiving a refund of an unused/cancelled night.

Leisure Self

10/10

Exceptional

09 Jun 2025

Joseph

Construction in the rear off the building. Wind driven dirt and dust blowing. Can't be helped until it's over. Whatever they are building is going to obstruct the view in the rear of the facility.

Leisure Family

10/10

Exceptional

06 Jun 2025

Jonathan

It was very clean

Business

6/10

Pleasant

06 Jun 2025

Jeff

Hotel a bit old and outdated could stand to be uodated

Leisure Family

10/10

Exceptional

02 Jun 2025

Michael

This was perfect for the weekend stay staff was accommodating and friendly

8/10

Excellent

31 May 2025

Shana

The staff was very friendly and the hotel was clean. The hotel was older and in a somewhat congested area.

Leisure Self

6/10

Pleasant

30 May 2025

Isaac

Good hotel, very convienant, quiet, a little old, needs some updates.

Leisure Family

2/10

Poor

08 May 2025

Clarence

###DONT BOOK HERE I booked a room so could go swimming, upon check in I found out the pool was closed for repairs. I told desk staff the pool was the reason I booked. I asked for room to be canceled and they refused. I never checked in, accepted a key I ended up booking at the Fairfield so I could swim. The Comfort Suites is refusing to refund my $160 Expedia said nothing they can do WOW $160 for a room I was never in and a pool I never got to swim in. Shame on you Comfort Suites

Leisure Family

10/10

Exceptional

04 May 2025

John Danny

Totally Satisfied

AAA all the way

Self

10/10

Exceptional

02 May 2025

Diane

My stay was nice.

Leisure Family

8/10

Excellent

01 May 2025

Mary

Stay in this area looking for property!

10/10

Exceptional

27 Apr 2025

Chester

It was clean

8/10

Excellent

21 Apr 2025

Judy

Safe. Quiet. Convenient.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Peter

Wonderful hotel to say .

Leisure

8/10

Excellent

10 Apr 2025

MARGARET

The rooms are dated, and the couch and a few other items should be replaced. The breakfast was mediocre and the coffee was not good.

The good items the bed was very comfortable and bathroom were great! The location was great!

Business_and_leisure Self

10/10

Exceptional

09 Apr 2025

Michael

Nice

Front desk check and get services was extremely pleasant. When I got to the room it was nice clean, including the bathroom. Breakfast is next morning was good, might have been nice to have the option to add cheese to my eggs and syrup for waffles was almost totally out.Only had one bottle for everyone to share.

Business