The Cross Keys

8/10

Excellent

09 Jul 2026

Steve

It was an OK stay. Three opportunities to improve. Firstly, the advert shows lovely bright room. The reality is that they are very dark rooms despite lots of light fittings. This is due to very low-wattage bulbs making it hard to read or use a computer. The toilet seats are weird in that they perch on short pins and easily come off. Finally the mirror light in the bathroom didn’t work.

Self

10/10

Exceptional

09 Jul 2026

Janice

Second visit and a different room, but still as lovely as the first visit. If you stay, you must try the food too!!

Self

10/10

Exceptional

08 Jul 2026

Steven

Loved all of it, I cannot fault anything. The food is excellent however if you’re not a believer in a 12 percent service charge be sure to check your bill. That percentage is extortionate and for me personally, being old school would much rather have given a tip.

Self

10/10

Exceptional

06 Jul 2026

Philip

Outstanding in all respects.

Self

10/10

Exceptional

06 Jul 2026

Ian

Very nice place to stay clean and tidy and large room

Partner

10/10

Exceptional

03 Jul 2026

Samantha

Lovely place to stay.
Room was great, all needs met.
Beautiful view of terrace.
Delicious food on offer in pub restaurant.

Friends

8/10

Excellent

29 Jun 2026

Kogilavani

The room was small but clean n comfortable. It was more Air BnB as opposed to Hotel.Com standard. The hallway to the room was appalling with torn rundown carpet. It ‘s just a place to put your head down for the night nothing more than that. Would not stay here again . Photos were deceiving.

Partner

10/10

Exceptional

15 Jun 2026

Alan

3 night stay which was really enjoyable. Really good menu & food. Staff friendly & helpful.

Partner

6/10

Pleasant

08 Jun 2026

Alice

Lovely pub, really friendly great room but was disappointed to hear that there was no room for us at dinner but staff did help direct to an alternative.

10/10

Exceptional

06 Jun 2026

Janice

Amazing place, beautiful room, comfy bed, delicious food, and Rode is beautiful!

Self

10/10

Exceptional

04 Jun 2026

Niall

An excellently decorated room with soft, warm lighting. A very comfortable environment to relax in with friendly staff.

Self

10/10

Exceptional

02 Jun 2026

Antonio

We had a lovely night. This place is simply wonderful! The staff is very friendly. The room is amazing, lots of space and very good amenities.
Certainly we will back!

Partner

10/10

Exceptional

03 May 2026

Matthew

Lovely quiet location with plenty of parking. Very nice ensuite room with huge bed. Nice bar in with great food. Very friendly helpful staff

Partner

10/10

Exceptional

29 Apr 2026

Yvonne

It was lovely and cosy and staff were very welcoming. Loved the bar and my food was delicious. Negative - not sure water glasses were clean as there was water in them. Soon put right when I asked for a clean one from the bar.

Self

8/10

Excellent

24 Apr 2026

Julia

Great pub/restaurant.
Wonderful staff.
Room had lovely bathroom products too.
Single female traveler & felt safe.
Scruffy corridor to the rooms but actual room was good,
Some noise from the pub but quietened down at a reasonable time.
Would stay there again.

Self

10/10

Exceptional

19 Apr 2026

Julie

Quaint place. Bus stop close by to take into Bath

Family

10/10

Exceptional

15 Mar 2026

Maria

Most comfortable bed in England

10/10

Exceptional

30 Jan 2026

Graham

The room was spotless and the staff could not have been more helpful.

Leisure

6/10

Pleasant

20 Dec 2025

Ian

Lovely room although cold. Coffee machine didn’t work and was promised milk that never arrived. Also no bath towel so couldn’t have a shower.

8/10

Excellent

20 Dec 2025

Ian

Arrived at 5:30 pm which is the earliest you can check in so bear that in mind not suitable for anybody with a disability or walking issues due to the amount of steps the rooms are not in the main pub put up steps through the garden at the back. If you use your satnav to arrive, you will end up on the main street with the pub on the left and no ability to park. The parking is at the back of this could Well be described more clearly on Expedia. The Puppy is very old and has lots of character we impact in the room which was pleasant but think more B&B than Travelodge to have your expectations met I prefer places like this. It’s around 7 pm. We went downstairs to see if we could get something to eat but as it was Christmas, the pub was full of diners and they were unable to make a sandwich or anything at all pasta fast in the kitchen if they could just make us a starter or a side dish anything at all the answer was no way too busy. We’d already ordered a glass of wine so driving somewhere else was impossible unfortunately we had to go hungry. So my Advice would be to take some food with you as a backup because this pub is in a small village where you will need a car to access and the other areas nearby overall despite not being able to get anything to eat we recognise it was Christmas as long as you understand you’re going to a pro which is several hundred years old and you’ll have to go up 15 of steps outside and walk through the garden to get to the room then you will enjoy.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Lucy

Beautiful room, comfy bed, and friendly staff this place is definitely a perfect stay if you’re looking for something more quaint with original features. We loved the decor and the little window looking out on to the pub court yard

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Amanda

Excellent

8/10

Excellent

21 Nov 2025

David

Yes parking was good we parked at the back off the pub.Staff very helpful and room clean

Partner

10/10

Exceptional

21 Nov 2025

Camilla

This is our idea of the perfect Village Pub. Excellent choice of beers and drinks, superb food and and excellent range of dishes, friendly welcoming team, three cosy and well-appointed rooms.

Partner

8/10

Excellent

10 Nov 2025

Michael

Room warm decent shower soft bed

Business

10/10

Exceptional

09 Nov 2025

Claire

Food was delicious

8/10

Excellent

07 Nov 2025

Alba

The room was very clean and nice, the bed was very comfy. A little noisy as the window gives onto the pub outside area, but this is to be expected. The staff were very nice and were able to fit us in to the fully booked pub since we were boarding with them. The parking was good too and no issues with finding a space. Overall, very good value for money, would come again!

Leisure Partner

10/10

Exceptional

28 Oct 2025

Julia

We stayed in the Green room for just one night but wished it was longer; what an absolutely lovely and deluxe room. It had everything you need for a comfortable stay. Chairs and sofa, a dressing table and a rather comfortable bed, and various types of pleasant lighting. Very clean bathroom with Faith in Nature toiletries and other useful extras. Someone has put a lot of thought into making this a lovely room. We had a nice welcome, the parking was good, and would thoroughly recommend.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Nicola

Lovely staff. Room was great. Towels were very fluffy. The bed was extremely comfortable. The food in the pub was really good.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Paul

Very good.

Very comfortable room with very welcoming staff at the pub. Though I would advise don't go Monday as its a late check in and no breakfast. But the room was very nice, only minor issue was the coffee maker didn't work but it was very clean, very comfortable and amenities were excellent.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Nina

Amenities and local information in room very well thought out and comprehensive. Lots of fluffy towels and cosy bed cover. Friendly staff and excellent evening meal.

Partner

10/10

Exceptional

21 Sep 2025

Gabby

Cosy and Welcoming

Amazing experience with staying at the Inn! Staff were all welcoming and friendly, the room we were booked in looked amazing and very niche! (I really like the interior design and the little details!) we will definitely come back again here again! I will mention though drinks were pricey but that something to overlook at.

Partner

10/10

Exceptional

19 Sep 2025

Samantha

Host was so friendly. We got in late, had flown over night from the US, hadn't slept in 36 hrs. The place was cozy and adorable. Didn't have a phone cube for England, let me borrow one for the night, we slept for 12 hours! He filled up our water bottles in the morning. Such a lovely place.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

Michelle

We will be back to stay again.

This was part of my birthday celebrations and it did not disappoint. The room was clean and cosy and had everything we needed.
The food was also great and the staff friendly.
It was a perfect stay and we would of stayed an extra night if the room wasn't already booked.

Partner

10/10

Exceptional

14 Sep 2025

andrew

Great spot! Great bar! Great staff. Cute village. I recommend it.

Leisure Self

6/10

Pleasant

12 Sep 2025

Paul

Silly toilet seat not great!!!
Pub closing at 10.00 not great
No breakfast not great

10/10

Exceptional

05 Sep 2025

Mark

Beautiful area and beautiful pub. Wonderful food and lovely deserts. Friendly staff and lovely customers, talkative and easy to talk to. Amazing place to be..

Leisure Partner

4/10

Poor

24 Aug 2025

Verified traveler

No service practically. Dirty and tiered room.

Partner

8/10

Excellent

18 Aug 2025

Gunther

Room was clean and comfortable . Food was good with large portions. Only downside had to rush to get there for check-in by 2.30 pm or then hang around till they opened at 5 pm for next check-in time. They close between 2.30 and 5 so wasn’t even able to get a drink. Otherwise the overall experience was good

Partner

8/10

Excellent

14 Aug 2025

Suwayne

I really didnt appreciate how check in was at 5:30pm.That is a ridiculous hour.The check in personnel wasnt friendly or professional nor did he explain the check in process properly so I waited an extra half hour before being checked in.There is a pub below the rooms,food wasn't great.Check out was seemless.

Leisure Self

10/10

Exceptional

20 Jul 2025

John

A great experience.

This was a one night stay and we were very pleased to be staying in a lovely period room. The décor was tastefully appropriated and clean.

The whole service experience was of a high standard. We would definitely stay again.

Partner

10/10

Exceptional

25 Jun 2025

joan

Lovely charming place. Very quiet. Comfy beds. Great Food, Staff are great as well. Would recommend this place.

Leisure Pet

6/10

Pleasant

22 Jun 2025

Nicholas

Clean room, comfortable beds. Pub premises so some noise until late. Bedside light not working (no bulb), main lights not great. Bathroom light over sink not working. Plug in sink not functional

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Matthew

Staff were friendly, easy to check-in and check out

Self

6/10

Pleasant

18 May 2025

James

Right, now everything was excellent apart from one very important thing. There was no hot water at night after travelling up and after being out all day the next day obviously you'd want to shower. But no! Had to wait till the following morning. I did get refunded for one night but really should have been refunded for both.

8/10

Excellent

17 May 2025

Susan

Nice old pub

We had to give up with the shower. We had been working in Bath and we were both in need of a shower. The water wouldn't heat up. My daughter returned to the bar where we had checked in and a young lady behind the bar said that she would try to reboot it. 10 minutes later still only luke warm. Same 20 minutes after that and we were so tired by then that we had a wash and went to bed.

Business

10/10

Exceptional

05 May 2025

Lee

Good

Nice little pub room. Very nice staff

Friends_and_family Friends

8/10

Excellent

27 Apr 2025

Wingrove

Excellent pub food

We found the lighting poor due to light bulbs glow orange making the room dark. Mattress uncomfortable and dated.
Coffee making machine, cups too large for the stand making it unsafe to use.
Pub food excellent five star, staff spot on. Would I stay here again yes if they updated their accommodation.

Friends_and_family Friends

8/10

Excellent

13 Apr 2025

Verified traveler

Charming double room

Very cute double room with en-suite in a very charming pub. Bed was comfortable, selection of teas available in the room and access to iron and ironing board. Perfect place for our two night stay whilst attending a wedding nearby.

Partner

10/10

Exceptional

11 Apr 2025

Paula

Lovely place to stay - comfortable, clean rooms and everything we needed. The little booklet in the room with places to get breakfast, local walks and local taxi numbers was also a nice touch.
A reallly pleasant place.

Partner

10/10

Exceptional

02 Apr 2025

Khurram

Great Customer service & very friendly staff

Business

10/10

Exceptional

23 Mar 2025

John

Nice, friendly staff,

Leisure Pet

10/10

Exceptional

13 Mar 2025

Terence

The Cross Keys

Utterly fantastic location & venue.
Friendly staff, and good food. The room was very well kept.

Business

10/10

Exceptional

29 Nov 2024

Jamie

Perfect stay

Partner

10/10

Exceptional

14 Nov 2024

Khurram

Excellent

Great Service & very Helpful Staff,
Clean & comfortable bed, clean bathroom

Business

10/10

Exceptional

24 Sep 2024

Rebecca

Lovely clean and spacious room. Perfect for what we needed with the option to eat in the pub. The bar staff were really friendly. Looking to book again for December

Partner

10/10

Exceptional

23 Sep 2024

adrian

Excellent, beautifully decorated and very friendly staff. Recommended.

Business

8/10

Excellent

01 Sep 2024

Ian

Enjoyable stay, will revisit next time it’s on route.

8/10

Excellent

10 Aug 2024

Ruth

Excellent service in restaurant, friendly, cosy accommodation.👍

8/10

Excellent

28 Jul 2024

Mats

Just what you need after a long day!

Fairly large room, big and comfy bed (quite soft mattress, but not too soft even when I like a firm mattress).

Slept like a log (whcih isn't always the case when I'm staying in a \"new\" palce).

No bath-tub, but nice big shower-head.

Self

10/10

Exceptional

21 Jul 2024

Rebecca

Very friendly and helpful people.

Leisure Family

10/10

Exceptional

25 Jun 2024

Victoria

Super room with beams and super high ceiling. Modern en-suite with the added touch of Faith in Nature hair and body wash. Lovely touches of trinkets and comfy couch pillows to make it homely and plush. Definitely will stay again. Thank you 😊

Leisure Self

10/10

Exceptional

18 Jun 2024

matt

One night stay

Perfect stay for a short notice trip. Nice sized room, clean and comfortable. Check in was easy. Was a monday night when pub closes earlier so peaceful from abut 9.30pm and nice ambiance in the pub before that.

Self

10/10

Exceptional

14 Jun 2024

Martin

Great country pub hotel

Country pub with rooms. Room was comfortable and clean and bed was fine. The food in the pub was superb with a great selection of locally sourced produce and the beer was fantastic. Staff were extremely friendly and helpful. Alas they don’t do breakfast so had to travel away. Lovely place for 1 night

Business

10/10

Exceptional

13 Jun 2024

Nauzet

Don’t think twice!

Pristine clean, wonderfully decorated, spacious, comfortable, warm and cosy! beautiful village!

Self

10/10

Exceptional

09 Jun 2024

Allison

Cross keys

Lovely hotel with doacious bedrooms excellent products and the food was the best we've tasted in a long time.
The owners were very welcoming and the locals were friendly. Not much to do in the village but a lovely stop over. Would definitely reccommend

Partner

10/10

Exceptional

31 May 2024

andrew

Cross keys, 👌

Great hotel/venue. Room are spotless and comfortable. I arrived before check in and then back later in the evening. Staff are fantastic and went the extra mile 👌 10/10

Business

8/10

Excellent

10 Apr 2024

Jonathan

Nice spacious room

Nice size room, bed comfy but noise from the bar was extremely loud until around 11.30pm and I couldn’t hear the TV

Self

10/10

Exceptional

01 Apr 2024

Qian

Nice staff, beautiful room with very cozy decoration, and they're also using the Faith In Nature grapefruit Shampoo which made the whole journey feel like back home. Would definitely recommend it to others.

Leisure Partner

2/10

Poor

18 Mar 2024

Sophie

Poor customer service

No hot water in shower. Reported to staff who confirmed we could have a refund but never refunded us after multiple tries to contact them

Partner

10/10

Exceptional

12 Feb 2024

Sajid

Great place to stay if in countrysides

6/10

Pleasant

06 Jan 2024

Adam

Could be better.. could be lovely.

The bar is very quaint with a lovely atmosphere and good selection of beers.

The room was well presented but no big light, only lamps. Although this gives a soft atmosphere it was very difficult to get ready for a New Year’s Eve ball with such poor lighting.

The communication was terrible prior to booking.
Phoned and was told to email, emailed without a reply, rephoned snd was told to email..
I asked if I could book the New Year’s Day meal and was told they weren’t sure if there was space..
I was told someone would be in touch to confirm either way.. I didn’t receive a call.

If you can put up with this poor communication and dark room then you’ll probably have a lovely time.

Partner

10/10

Exceptional

02 Dec 2023

William

The room was really nice and it was perfect for an evening in Bath and a visit to Frome. And Rode was lovely too.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Alfonzo

Very clean and very welcoming. Will recommend to friends that need a place to stay near Bath. Fantastic location.

Business_and_leisure Self

10/10

Exceptional

19 Sep 2023

Tracy

What can I say outstanding from the room to the restaurant, food was beautiful and brilliant value for money would definitely stay again

Partner

10/10

Exceptional

31 Aug 2023

andrew

Cross Keys

Great value, rooms are great and overall 10/10. One tiny criticism would be no breakfast availability however I should have checked upfront. Definitely use again 👍🙏

Business

4/10

Poor

08 Aug 2023

Brian

The food was poor and badly cooked. The pork chops were pork shoulder and were tough. The mattress was not \"hotel standard \". The serving staff were pleasant but inexperienced.

Self

10/10

Exceptional

01 Aug 2023

Stephen

Very nice room particularly for the price

Leisure Partner

8/10

Excellent

15 Jul 2023

Chona

Parking space a bit full since it's a restaurant as well, but can park on road side which is a walking distance and just moved car when it's clear, which was not really a problem for me. Good restaurant and food, good room with ensuite and with comfy bed. Only stayed overnight. Definitely will choose them in the future

Business Self

10/10

Exceptional

05 Jun 2023

Janice

Clean and cosy. Great food. Near good dog walk

Friends_and_family Family

10/10

Exceptional

08 May 2023

Vicky

Lovely place, friendly staff and beds really comfy

Leisure Family

6/10

Pleasant

06 Apr 2023

Samantha

An ok stay

Very pretty place, but didn’t seem very welcoming of guests. We had dirty glasses in the room and there was a bitten nail on bedside table when we arrived.
Room two is right above a smoking shelter so there is a smell.
The bed had two stacked mattresses so was very very soft.
However, it served its purpose for our stay to see Bath/ Longleat and Stonehenge for mine and my twins 30th Birthday.
On the Monday (day of arrival) we were advised the pub was closed but it would open the following evening, there was no mention of needing to book, and was advised when we went in the pub that “they couldn’t really take anymore people” (there was only 2 tables in at this time). On departure we were told to just leave the keys in the room and depart, which we did.

Friends_and_family Family

8/10

Excellent

04 Dec 2022

mark

outstanding cuisine

Leisure Partner

10/10

Exceptional

06 Nov 2022

Victoria

Attended an event in Frome and chose here to stay. It was a short taxi ride away but we had beautiful rooms, well equipped and very comfortable. The decoration and attention to detail in the bedrooms were amazing. Very quick and friendly check in.

Leisure Family

10/10

Exceptional

03 Jul 2022

ann

Family atmosphere by all - very welcoming - rooms lovely

Leisure Friends

10/10

Exceptional

05 Jun 2022

Tatiana

W had a great stay here -lovely pub with tasty food, great service and very comfortable room! Thank you!

Partner

4/10

Poor

19 May 2022

Ian

Poor service from Hotel.con

The restaurant is not open on a Monday.
And they can’t not provide breakfast.
Hotel.com website that that breakfast was available at an extra cost and the restaurant was open. Hotels.com help on this was no help. No apology. Rubbish service!

Business

10/10

Exceptional

13 May 2022

ALAN

Very good value for money. Good food served by very pleasant staff

Leisure Partner

10/10

Exceptional

21 Apr 2022

Tracey

Great location but bit run down in places. Ideal for a city stayover

Leisure Partner

10/10

Exceptional

13 Apr 2022

Verified traveler

Perfect for a one night stop over after a family party.

Friends_and_family Family

10/10

Exceptional

26 Mar 2022

Tony

Brilliant

Room was amazing, home made burger was the nuts and the staff were excellent

Business

10/10

Exceptional

28 Feb 2022

Neil

A lovely room at a great price located in the courtyard of a nice little pub. The staff were friendly and welcoming.

Leisure Partner

10/10

Exceptional

29 Nov 2021

Chris

The pub is a lovely little place in a very beautiful part of the world. Easy check in and was everything my wife and I needed. Food in the pub is very good and so was the local ale. Had a great break 10/10

Partner

10/10

Exceptional

16 Sep 2021

Stephanie

Large, comfortable room. Excellent evening meal.

Leisure

10/10

Exceptional

31 Aug 2021

Charlotte

Beautiful location. Lovely hosts. Fantastic restaurant and the hotel room
Itself had everything you need for a lovely stay. Would highly recommend

Business

10/10

Exceptional

31 Aug 2021

mark

My Review

Could not be more pleased with everything at the Cross Keys 10 out of 10

Partner

10/10

Exceptional

24 Jul 2021

Aleksandra

Heavenly

Did not expect it to be so cozy and truly amazing and friendly staff and people who really wanted to know how our day was . Very clean, all the small details and touches made it so warm and felt like home not in a hotel and the food was amazing. I usrge you to visit and support this place

Partner

4/10

Poor

30 Oct 2020

Verified traveler

Below average standard reflected in price

The room was a little shabby, large plaster area on wall which hadn't been painted, butterfly and spider on window, no door on wardrobe, only one set of towels (there were 2 guests which had been stipulated on booking), no bath mat, there was dirt and dust gathered all around the outside of the base of the shower, no milk to go with the tea & coffee facilities, no breakfast available (the booking stated that this would need to be ascertained on arrival). The upside was that the room was warm despite the corridor leading up to it being cold. The staff in the restaurant were a little inexperienced and it took me a while to get their attention to request the bill.

Friends_and_family Family

4/10

Poor

26 Oct 2020

Verified traveler

On first inspection the room seemed nice. Unfortunately you could see the bed has been a problem previously as logs were placed underneath to keep the slats in place. General cleanliness let the room down as I feel with a bit more tlc, it could be so much better. Could do with decorating to give a better vibe.
I couldn’t fault the pub and it’s food, such a shame about the accommodation

Leisure Family

8/10

Excellent

04 Oct 2020

Ged

Great place to stay

Self