Name: Residence Inn San Jose South/Morgan Hill
Address: 18620 Madrone Pkwy, Morgan Hill, 95037, US

10/10

Exceptional

08 Jul 2026

Portia

Shout out to Cerrina for her kindness to myself and the group of gals I had for a weekend getaway! She was able to give us rooms on the same floor and make check in easy! She went above and beyond in making us feel comfortable staying at your hotel. The only suggestion I would have for breakfast is to have a couple of proteins like sausage and bacon and save yourselves time in creating breakfast sandwiches. The quiches were a nice option for those trying to cut carbs. Also the hot tub jets need instructions. Not sure if it was broken. All minor things in my eyes.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Rachel

Very nice place amazing clean and exactly what we needed

10/10

Exceptional

11 Apr 2026

Tracy

Very nice place to stay. Definitely would stay here again. So many conveniences around the motel. Great stay

Partner

8/10

Excellent

04 Apr 2026

David

The room had a really strong odor, like they were trying to cover up cigarette smoke or something. Also too close to the highway

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Joey

The breakfast had fewer selections, but it was free.

Family_with_children

6/10

Pleasant

28 Feb 2026

Douglas

Room was ok. Hotel feels dated.

Business_and_leisure Family

10/10

Exceptional

09 Feb 2026

Carmina

Bshsjjdhdhh

10/10

Exceptional

19 Jan 2026

Deborah

We are return

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Robert

The staff was very professional and kind. The room was fantastic.

Business

10/10

Exceptional

01 Jan 2026

shelley

Rooms are excellent, very comfortable. Feels like home away from home

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Luz Patricia

Clean and spacious room, nice amenities and wonderful service. You can't go wrong.

2/10

Poor

16 Dec 2025

jessica

The tile in the bathroom was broken. I ended up cutting my foot in the end. There were ants in the shower and room had a horrible smell.

4/10

Poor

15 Dec 2025

Cheryl

Staff not nice. Breakfast limited choices. Poor service. Computer not working. WiFi not working. Not going back there.

Leisure Family

10/10

Exceptional

09 Dec 2025

Ruben

Very good

6/10

Pleasant

07 Dec 2025

Myrasol

Bedroom w own bathroom is nice & separate from living room & full kitchen. 2 TV’s good. Appreciate full fridge too. Good for a weekend stay and U want to cook your own food. Area very accessible. Plus In-n-Out just right in front of hotel. Staff good. Could be a tad friendlier more helpful in providing info. But all in all good stay, and would stay again.

Partner

10/10

Exceptional

02 Dec 2025

Michelle

I loved my stay we felt comfortable, safe, and our rooms were clean I will stay here again.

Partner

6/10

Pleasant

30 Nov 2025

Marcus

Did not have bedding for pull out couch in room. Had to go to front desk to get pillows, bedding, and blankets. Bed was not comfortable.

Leisure Family

10/10

Exceptional

25 Nov 2025

Jen

Excellent place to stay. Very comfortable 2br/2ba with a kitchen and living area. Best choice for our group.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Alexander Gilbert

Nice people excellent management and wonderful staff

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

akkara

Great stay for family visiting gilroy gardens

10/10

Exceptional

04 Nov 2025

Roxanne

Excellent

Business

10/10

Exceptional

02 Nov 2025

Stephanie

Room was large, clean and had everything we needed. The staff was above and beyond helpful with anything we needed. Parking lot and plenty of space even with the hotel packed.

Friends_and_family Family

2/10

Poor

25 Oct 2025

Alysha

The room was nice however, none of the soap dispensers had soap in it, we had to ask for towels and blankets. There was none in the room. Later on in the evening, we got a call stating that we were being extremely loud that we had people complaining about us. My son is 5 yrs old and non verbal but he does get a little hyper, but I highly doubt a five-year-old can disturb people beneath us and next to us for them to complain. The next day, the hotel was full of soccer kids that were allowed, but we totally understood and did not complain because they are children. So the fact that the staff called up to the room to let us know that we were being a burden to others was in my opinion rude and unfortunate.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Ortencia

Easy to check in and check out

10/10

Exceptional

18 Oct 2025

Kelsey

Friendly staff and great location

10/10

Exceptional

14 Oct 2025

Gloria

room was perfect for our needs!

10/10

Exceptional

07 Oct 2025

Mariandrea

My cousin and I stayed for one night and entering the room we wish we would’ve just stayed for the weekend. The hotel and room were extremely clean. The price is not bad at all for a suite, with kitchen and living room. Check in and out was super easy. We would definitely stay again!

Leisure Family

6/10

Pleasant

06 Oct 2025

Louis

We reserved a king bed room and when we arrived the only had a queen bed room . Due to the hotel being all booked we had to settle for a room
We didn’t fea

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Elisavet

Everything

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Lisa

Don’t like that you have to pay for parking.

8/10

Excellent

31 Jul 2025

Patricia

Great place to stay - reasonable rates, will stay again!

Leisure Family

10/10

Exceptional

21 Jul 2025

Teo

It was nice and comfortable

Partner

6/10

Pleasant

16 Jul 2025

Amy

The night stand adapters didnt work, no paper towels in kitchen, and no toiletries in one of the bathrooms. It was empty

8/10

Excellent

29 Jun 2025

carlos

Great the staff and accommodating my early check in. The places was clean and had everything we needed. Two TV in hotel room and comfy

Leisure Partner

10/10

Exceptional

19 Jun 2025

Patricia

Our second time here we really enjoy it, this time we got a room and had a fireplace. I believe they call it residence Inn because maybe all the rooms have a little kitchen spots.

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2025

Ken

We enjoyed our stay at this clean, quiet property both for ourselves and our older parents. The rooms were spacious & comfortable, the property was always clean, the breakfast bar & surrounding area was a major plus, and the staff went above and beyond to ensure our stay was enjoyable. We look forward to staying here again on our next trip to San Jose.

Leisure Pet

10/10

Exceptional

02 Jun 2025

Janet

Thank you for providing a great family environment

Friends_and_family Family

10/10

Exceptional

26 May 2025

Richard

A

10/10

Exceptional

27 Apr 2025

Maria

Soccer tournament

My daughter Jada soccer tournament and stayed here, it was amazing, a lot of food choices around there quiet and close to the event!

Friends_and_family Family

2/10

Poor

26 Apr 2025

John

Could not even check into my hotel they charged me $257 and I couldn't even check into my hotel I demand a refund I will never go to this hotel ever again had my 7 year old in the rain driving around for another hotel I would never ever if this hotel for my worst enemy what a joke says my credit card is a fraud and they took the money already out of my credit card what a joke

10/10

Exceptional

24 Apr 2025

Verified traveler

Great Place to Stay in Morgan Hill

We enjoyed a good breakfast every morning.
The suite was very clean and spacious.
The bed was very comfortable.
And the receptionists were extremely helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2025

Richard

Grest sts

10/10

Exceptional

14 Mar 2025

Ray

Great place and staff!

Leisure Partner

10/10

Exceptional

05 Mar 2025

Armand

Expectations met

10/10

Exceptional

20 Feb 2025

Tammi

The rooms were clean and quiet. The staff was friendly. The hot tub and pool were great

Leisure Family_with_children

6/10

Pleasant

10 Feb 2025

Rebecca

Incredibly rude and hostile night attendant.
No room service for four days despite requesting it.
No hand soap or lotion in room despite requesting it—used body wash from the shower to wash hands for the four days, which is fine, just odd.

Business_and_leisure Family_with_children

8/10

Excellent

10 Feb 2025

Janet

Little issues

I was disappointed that the bed for the ADA room was a full size bed. Not even a queen. I wouldn’t have opted for the ADA if I had known it.

Also, we needed to keep the vent going in the bathroom, because the mildew smell was so strong. I imagine the room is used as often as others so the bathroom linens become musty.

Otherwise, the space, location and service are more than adequate.

Business

8/10

Excellent

07 Feb 2025

Verified traveler

部屋は広くて快適だが、エアコンがうるさかった

アーリーチェックインに対応頂け、とても助かりました。ただ、部屋のエアコンがとてもうるさかったのが気になりました。

Business Self

6/10

Pleasant

13 Jan 2025

Susanna

Great location for our visit. Loved the indoor pool.

Leisure Partner

8/10

Excellent

01 Jan 2025

Darlene Faith

i loved it! i just don’t like the noise from vents, heater and AC

Leisure Family

10/10

Exceptional

31 Dec 2024

Deborah

Newer facility, well- kept, clean, quiet; a nice place to visit. Employees were respectful, helpful, positive.

Leisure Family

10/10

Exceptional

15 Dec 2024

Thomas

It offers two-bedroom and small kitchen options. And historically is pet-friendly.

4/10

Poor

11 Dec 2024

James

Will never stay there again!

Shower curtain to short in width and length, soaked the floor. Breakfast was cold and eggs were overcooked. Limited food offered. poor lighting. Will not stay there ever again. I travel weekly and rarely comment on service and rooms. Booked room through Hotels.com and page said free parking and then I am charged $14/night, no security person working. So why am I being charged $14/night. Never thought a Residence Inn would be this poorly run!

Business

10/10

Exceptional

08 Dec 2024

Naomi

Quick stop o worth it

Family vacation. Loved our breakfast. We slept like babies.

Partner

10/10

Exceptional

17 Nov 2024

Kim

Great staff

Leisure Self

10/10

Exceptional

10 Nov 2024

Yvette

Providing breakfast is great

10/10

Exceptional

29 Sep 2024

Alvin

Front desk staff was very helpful. Made whole check-in process smooth and easy.

Leisure Family

10/10

Exceptional

31 Aug 2024

JOSEPH

Very clean room and comfortable bed

Leisure Family

8/10

Excellent

19 Aug 2024

Benny

Great location and easy access. Wish breakfast could close later on weekend (10 or 10.30). Parking fee was unexpected and seemed without security since it’s a shared lot with other retailers.

Family

10/10

Exceptional

18 Aug 2024

Oweena

Nice place

Leisure

4/10

Poor

22 Jul 2024

Verified traveler

Old building with good location

We are family of 5 and passing by to LA and We booked 2 Rooms suite and we planed to use the sofa bed in living room but they gave us a room without sofa bed and we when asked why, they said this is the last room available!!
The lady in the reception simply said, 'You are 5 people, each two will be in a room, and the fifth will sleep on the couch.' How can this be right when we paid for 5 people to sleep on beds not couches?

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Rudy

Great location.

Leisure Partner

8/10

Excellent

16 Jun 2024

Tara

Only issue was trying to get room service
They duff do not come at all the 4nights we were there
But we were able to get clean towels etc

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Carol

Nice place to stay!

Leisure Family_with_children

2/10

Poor

27 May 2024

Claudia

The room next door was having a party until 4am..we could not sleep, even though we complained to front desk the noise still continued.

Leisure Family_with_children

10/10

Exceptional

11 May 2024

Sharon

The room and bed were fabulous. The staff were very friendly and helpful. My only complaint was maybe the breakfast. There wasn’t bacon.

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Dolores

Rooms were clean and comfortable. Staff was very friendly. Indoor pool was small and because it was indoor it got very loud in the room. The kids still had a great time swimming though. It is conveniently located close to the Morgan Hill Outdoor Sports Complex which is why we’re in town. We will also take advantage of the continental breakfast in the lobby tomorrow morning.

Business_and_leisure Family

10/10

Exceptional

14 Apr 2024

Hemelin

Quiet area and makes you feel like at home!

Business_and_leisure Family_with_children

8/10

Excellent

02 Apr 2024

Elijah

Indoor Pool was very unique and breakfast was awesome.

What I didn't like was the additional parking fee of 14$ per day which was a hidden fee and not mentioned when originally booking.

Business_and_leisure Friends

10/10

Exceptional

30 Mar 2024

Mary

This stop is easy to get to off the highway 101. The staff were super friendly and beyond helpful. Super clean and smells fresh. Great free breakfast with lots of options. Nice rooms and well taken care of! Would highly recommend!

Leisure Family_with_children

10/10

Exceptional

24 Mar 2024

Tuan

Very nice and clean

6/10

Pleasant

25 Feb 2024

Gordon

My shower was not working properly, only drips of water were coming out. The toilet rim was filthy.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2024

Brandon

Great location

Business_and_leisure Family

10/10

Exceptional

29 Jan 2024

Malia

Exceptional Customer Service

All of the staff were extremely friendly and kind. They were eager to help and serve. We’ve stayed at many Residence Inn (and countless other hotels) over the years, and their customer service was exceptional and probably the best we’ve ever experienced!

Friends_and_family Family

6/10

Pleasant

01 Jan 2024

Verified traveler

Needs better attention to details

We booked a night for a New Years Eve get away. The room suites size and layout was nice, but the room smelled of burnt popcorn (we looked into it and noticed the smell was coming from the microwave). The bed had a significant dip in the center of the mattress and was too soft. Although we were traveling with 3, they placed us in a room that did not have a sleeper sofa so our third person had to sleep on the sofa – we had to ask for sheets.

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

Mitch

Really a perfect property from small to big things. Safe, super clean, excellent hot breakfast, room was big and lots of plugs and USB ports…. TV had easy Netflix access and we could tell the staff was motivated, cheerful and helpful. We usually stay in San Jose when visiting family but this is our new favorite affordable place.

Leisure Family

8/10

Excellent

11 Dec 2023

will

Excellent except for the pay to park

Excellent room. Clean, comfortable, nice full kitchen. Quiet area. Clean grounds. Easy freeway access. Plenty of food within walking or short drive. Excellent breakfast and dining area. Only negative is being charged $14 PER DAY to park in unsecured/non monitored parking lot. Straight up money grab. Highlights on website “parking available”. My mistake on not scrolling to bottom of site to see the actual cost to park. Tsk tsk. End on a positive. Staff very friendly and helpful.

Partner

8/10

Excellent

26 Nov 2023

Jerilene

Enjoyed our stay! Didn’t like the surprise daily parking fee upon check in.

Leisure Family_with_children

8/10

Excellent

25 Nov 2023

Louis

It all was nice

Business Partner

6/10

Pleasant

20 Nov 2023

Maria J

Good location, generous breakfast; room was clean. My only dislike is that the room was particularly dark, either the light bulbs were not bright enough or they need more light fixtures in the room.

Leisure Self

10/10

Exceptional

05 Nov 2023

Dale

The room was very spacious and clean. Service was top notch, we didn't have any problems with our stay. We would stay again.

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Donald

Bed and shower curtain too small

Shower curtain didn't fit tib so we couldn't close it and floor Flooded every shower. I also paid for a king size bed and got a room with a full but bed too tired to drag luggage downstairs and complain.

Friends_and_family Family

10/10

Exceptional

26 Sep 2023

Guillermina

Love it

8/10

Excellent

19 Jul 2023

Adam

Everything was good. The breakfast was a bit lacking from other residence in hotels. Juice machines were just pushing out water. No fruit and really only egg options for warm food. There was also a hidden fee for parking of $14 a day. Otheer than these things it was great, clean, and the pool was great. Very quiet and we felt safe

Leisure Family_with_children

2/10

Poor

18 Jul 2023

Lena

I had to cancel my reservation upon arrival: with check-in at 3 PM, I arrived at 2:45 PM. I was told that my room is not ready, so I need to wait 30 - 45 minutes. At 3:15 PM I was told that they are not sure when my room will be ready, as a housekeeper is out for a lunch and it is unknown when she will be back. Taking into account given me info and considering that cleaning with take at least one hour, I made decision to cancel my stay at the hotel. I was able to find another hotel in the area with available room for me to stay.

Leisure Self

10/10

Exceptional

27 Jun 2023

Blanca

First of all, it’s next to In-N-Out, which is one of my favorite places to go to /. The staff is wonderful and ended up staying there almost 2 months and I had a great time. :)

Business_and_leisure Partner

10/10

Exceptional

12 Jun 2023

Blanca

Great staff

Leisure Partner

10/10

Exceptional

30 May 2023

Blanca

Great service

Business_and_leisure Partner

10/10

Exceptional

08 Apr 2023

Jesus

front desk was very helpful. rooms were clean and well kept. i would definitely recommend this hotel.

Leisure Family

10/10

Exceptional

12 Jan 2023

Verified traveler

Traveler

Nice area. Hotel clean and updated. Staff kind and friendly. Enjoyed my stay!

Business

10/10

Exceptional

10 Jan 2023

George

All ways clean and quiet.

Leisure Pet

8/10

Excellent

19 Dec 2022

JILL

Clean and neat, good location

Leisure Family

6/10

Pleasant

26 Nov 2022

Shawn

The Staff was very accommodating. Relatively clean. The night I stayed, noise in the hallway and a barking dog made sleeping very difficult. The Mattress was very sunken-in - I had to lay on top of the extra pillows. Be aware that they Charge for Parking.

Leisure Self

8/10

Excellent

26 Nov 2022

Gabriel

Staff was wonderful. The only complaint is the hotel was chosen for their pool and we show up and the pool is closed for repairs. Very poor job by Expedia in listing that information. The kids were Not happy.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2022

JILL

IT WAS EASY ON AND OFF THE 101

Leisure Family

10/10

Exceptional

28 Jul 2022

Maureen

Great stay at Marriott!

Melissa was my hero the whole weekend! I needed help several times and she was always there with a smile and an answer. What an exceptional representative for Marriott!
We also needed to cancel our last night and Melissa and Joyce handled it perfectly! We loved our room and the breakfast crew did a great job every morning. We had a bad stay at a Marriott last year and happily this stay was perfect in every way.

Friends_and_family Family

8/10

Excellent

05 Jun 2022

Deana

We were not informed online or at checkin about the indoor pool being closed. Brought swimsuits and planned to relax there the following day while hubby’s golfed. Not! 😠

Leisure Friends

10/10

Exceptional

31 May 2022

Verified traveler

Overall a great stay

We enjoyed our stay and we’re very happy to be able to use the dining area in the evening for a larger gathering.

We were only inconvenienced by the elevator breakdown. With three children in tow (2 rooms, one under my name and one under INO), we had to make several trips up and down the stairs to load our cars.

I did notice that the rooms were quite as clean (bathroom, in particular) as in past visits. Could have been a bit more tidied up.

I was happy to be greeted by name upon arrival.

Breakfast was an improvement over the to go bags, but miss the fresher foods from pre-pandemic.

Friends_and_family Family

10/10

Exceptional

30 May 2022

Crystal

Wonderful stay

The front desk staff were so friendly and accommodating. Will definitely recommend to friends.

Friends_and_family Family

6/10

Pleasant

21 Mar 2022

David

The pool was under maintenance and it would have been nice to see a warning before booking as that was the major reason I had selected our stay here, also the breakfast was a big let down. For having payed $300 for one night I expected to at least have some scrambled eggs and bacon. Overall it was ok, but I don't believe I would book here again.

Leisure Family_with_children