Extended Stay America San Jose Edenvale North

United States , San Jose - Silicon Valley - CA
SAN JOSE (CA), 6199 San Ignacio Avenue
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100 reviews shown

6/10

Pleasant

16 Feb 2026

Jose

The room was not very clean. This was the poorest place we have stayed at. We were not familiar with the area and had booked on line thru Hotels.com so we had looked at the pictures on line and thought it would be fine but it wasnt like the pictures. They say breakfast is included. It is not. The pictures show breakfast on the go of beverages and pkg items. There was only coffee offered. So that was decieving.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Ronald L

Spilled some water on the floor, used a towel to wipe it up, the towel came up brown. When i got into the shower my feet turned the tub brown. The elevator did not work and to my understanding, it had not for some time. The second floor had an oder of garbage, there was s utility room stacked with full trash bags. I have pictures.

Self

4/10

Poor

09 Feb 2026

Veronica

Elevator was broken and smelled funny

2/10

Poor

09 Feb 2026

Jeffrey

The elevator was non operational. No dishes pots or pans in the kitchen.
I filed two complaints online and three complaints over the phone each time. They promised that a manager would call me within 48 hours. It’s been seven days and I haven’t heard anything from the hotel at all.

Business

2/10

Poor

16 Dec 2025

Marcela

The elevator has been out of service for over a month now, all the washers and dryers are out of service so you cant do launrdry here... they dont even put out a variety of the listed things they are \"supposed\" to have available for breakfast... hayyyyy

Business_and_leisure Partner

4/10

Poor

07 Dec 2025

Tiffany

Room was not too clean there was cockroaches no coffee, no ice machine elevator broken no cups for the hot chocolate no bowl for the oatmeal the staff on the other hand was very friendly

Leisure Partner

2/10

Poor

19 Nov 2025

Rex

Disgusting. We felt icky just being there. The room was dirty, there was garbage piled just a few doors down from our room, there was a pile of bloody napkins in the elevator. No cookware, flatware or dishes in the room. We did not stay. Immediately left and went elsewhere. No refund Gross! Avoid!

Business

2/10

Poor

18 Nov 2025

Perry

One of the most uncomfortable stays I've ever had. Stay at your own risk.

Business Self

4/10

Poor

10 Nov 2025

Tinisha

The cigarette smell was extremely strong in the room, especially the bathroom. The bathtub was also very dirty. No toilet paper holder as well

6/10

Pleasant

08 Nov 2025

Paul

Everything was nice except there was no breakfast.Just coffee

Business Partner

10/10

Exceptional

02 Nov 2025

Juan

Clean room

Self

2/10

Poor

29 Oct 2025

gary

the room was dirty the sheets were dirty looked like they had blood spots on them. something was leaking water on the. the shower did not drain, they didn't clean my room I called the front desk they were rude when I asked them why my room was not cleaned he said he would have them clean it in the morning so I asked for towels and he told me if I wanted them come down and get them this is the worst hotel I have ever stayed at lots of shady people hanging around the outside and there were people sitting outside in their cars blasting their stereo late at night and the hotel workers didn't do anything about them. when I first went to room and saw how bad the room was I called the front desk they said they didn't have any other rooms (by the way I was suppose to get a room with a king bed instead I got a room with 2 double beds they also told me if I wasn't happy with the room I could leave but I would get a refund the place is a mess and the people that are hanging around the outside are scary plus not many lights outside don't they have security ????????????? I know nothing will ever come of this but I will tell everyone I know beware of this hotel. it also looked like some of people where renting rooms by the hour really shady place

Business_and_leisure Self

4/10

Poor

27 Oct 2025

Alma

Room needed more cleaning and breakfast was just coffee and danish

Leisure Family

4/10

Poor

16 Oct 2025

Greg

Room had a bad odor, front desk give me odor spray and I went to the store to get air freshener. I did not stay the last day.

Business

2/10

Poor

14 Oct 2025

Anthony

They gave me the last room available which never received housekeeping. The messy bed was full of hair and leaves. Bathroom had dirty towels and wash cloths scattered. They did give me a full refund…

Business Self

10/10

Exceptional

30 Sep 2025

Marcela

Booking is easy, the staff go above and beyond to be of service, the hotel is a little older so for that its ok, beds are comfortable and AC works so good!

Leisure Partner

4/10

Poor

29 Sep 2025

Denise

Pros: functioning a/c, basically clean, friendly staff

Cons: tv didn’t work, hallway carpet had a very heavy old/musty/dirty smell, moldy bathroom ceiling, faint smoker smell in room, stained towels

Overall, would not stay again

Leisure Partner

6/10

Pleasant

21 Sep 2025

Carriane M

No accessible room!

Leisure Self

4/10

Poor

08 Sep 2025

Fred

It was not a good experience. It’s basically a transient hotel, with a very sketchy clientele…some a little scary, with dogs in the halls (they allow pets).

The floors are filthy in the public spaces; rooms are old…no amenities of any kind; only one plastic glass; the kitchen had nothing; it was sad.

There was a full laundry (part of the reason I booked the hotel) to handle a large amount of laundry from a cruise that ended a couple of days before. We were going to Monterey the next morning and wanted to get it done before we headed down.👍

When I went down to the laundry, there were no cleaning supplies available…they said they stopped providing awhile ago. I had to pressure the staff to get me some soap to use from their on site laundry, so I didn’t have to leave and find some. They were nice and did, but as I was doing the laundry, the staff came in and removed the signs that said supplies were available…and it looked like they had been there since the property opened.😵‍💫

In the old days I would call it a “no tell motel” by its appearance, and the folks in the halls. Completely not recommended it for folks to stay…😣

Leisure Partner

2/10

Poor

16 Aug 2025

Kelli

Did not feel safe

8/10

Excellent

14 Aug 2025

Kalolina

It was ok ….the room is fine

6/10

Pleasant

09 Aug 2025

Annisa

Very rough around the edges, but the room was nice

While the actual room was clean, with a great air conditioner and shower, the halls, stairways, and parking lot were filled with litter. The third floor smelled like dogs and was littered with lots of debris. The stairwell floor was very dirty as well.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

anthony

Place was ok to sleep but nothing special about it. Still has popcorn ceiling, no coffee in room, no shampoo or lotion, no blow dryer, etc. not convenient but we were able to sleep. Pet friendly was a plus!

10/10

Exceptional

17 Jul 2025

Keiishi

I enjoyed every bit of our 4 days there. The minor mention was a different type of of shower curtain and wish there was an ice machine and breatter breakfast option but over all COOL 😎 big shout out to BRYAN ❤️

Leisure Family

4/10

Poor

09 Jul 2025

Daniel

Our first morning there, Mr daughter spotted roaches crawling nest the bathroom door. E were able to move rooms, which we did that morning. After running errands all day, we come back to the room for the first time to see very tiny roaches in the bathroom in our second room. I didn’t feel like moving dinner I’m pregnant and figured it must be a building thing.

Friends_and_family Family

2/10

Poor

07 Jul 2025

Eddie

Horrible Experience

I would not stay here ever again. No chair for desk. The stove heating plates were disassembled when we arrived. The sofa was broken and unusable. Stains on the ceiling. I called the front desk 4 or 5 times before I was able to speak to a human being and ask for more pillows.

Self

2/10

Poor

06 Jul 2025

Verified traveler

My room had dead roaches and dead spiders the elevator had a stank trash bag that was left for an hour in there someone opened my door around 230 if I didn't have my latch they would been able to come in the person didn't say housekeeping or anything

Friends_and_family Family

2/10

Poor

05 Jul 2025

Raquel

Never again

I would never stay here again
Room was dirty. Gum on floor.
It says there is free breakfast there was literally 1 granola bar out
Smelt like cigarettes. And the whole 2nd floor smelt like trash.

Friends_and_family Family

4/10

Poor

05 Jul 2025

Dawnette

It was very run-down and the rooms seemed stripped bare. I didn't even have a shower curtain when i got there. Guests have to ask at the front desk for everything. My neighbors had a party next door and were very loud. The mattress was so old that it sloped drastically to one side. \"Breakfast\" is a joke. I woke really early, left, and grabbed a bite at the Starbucks across the street.

Leisure Self

10/10

Exceptional

27 Jun 2025

Eddie

Good size room with fridge and st I ve butbthe complementary breeakfast was muffins and coffee. Nice staff. Hallways smelled i think people actually are living there bcuz its an extended stay.

Business Family

10/10

Exceptional

23 Jun 2025

HAZEL

convenient, safe and staff attentiveness.

Leisure Family

2/10

Poor

23 Jun 2025

Jonathan

This hotel decided to rerent booked rooms because a Metallica concert nearby provided higher paying clients. Along with every other client who checked in after 10:30 pm, often after long flights or drives (10h drive for us), we arrived at the hotel to find that we needed other accommodations (in a booked out town).

Leisure Pet

4/10

Poor

22 Jun 2025

Kitten

Poor representation of the Extended Stay brand

This is a very poor example of the Extended Stay brand. I was very disappointed. The stove did not work, there were no amenities in the room. If you wanted dishes or a coffeepot you had to go to the front desk to get them. The stairs smelled like urine and the hallways reeked of garbage. It was literally a single step up from a no-tell motel

Self

4/10

Poor

22 Jun 2025

Christopher

Walls are paper thin. TV remote missing.

6/10

Pleasant

17 Jun 2025

Cassondra

The manager there is super nice

2/10

Poor

14 Jun 2025

Javad

Very Dirty Lobby and rooms

Business Family

4/10

Poor

09 Jun 2025

Treymane

cockroachs in the room

2/10

Poor

02 Jun 2025

Run down Motel 6...

6/10

Pleasant

26 May 2025

Evett

Upon arrival room was clean. There wa sno bad odor. Linen on bed was clean and appeared washed. Towels were also clean. Air conditioner in unit. Luckily only stayed one night. Check in did take long for no real reason. Upside is free parking.

Leisure Partner

2/10

Poor

26 May 2025

Maritza

Filthy, Old, Smelly and Infested

I can easily say that this was the worse hotel experience I’ve ever had! Check in took forever, we were told that they wouldn’t have a double room ready for another 45 minutes to an hour (we checked in a little after 3:30 pm). The”lobby” was full of boxes and appliances that were still in their packages, the hallway smelled dingy and dirty. When we got into the room we immediately regretted booking here! Everything there was old, dirty and damaged. The bathroom sink was full of dirty water that wouldn’t drain, the shelf under the sink was broken revealing the drywall, the single pain window was left open, there was no hand soap, dish soap, shampoo or conditioner. Several of the outlets didn’t work. We didn’t even attempt to use the stove or microwave because there was no pots, pans or plates. There wasn’t even a coffee maker! We’ve stay at several Extended Stays and have NEVER had any issues or complaints. This property was more like a motel, it appeared that most of the rooms were occupied by people who were in between homes, who were living there. The walls are paper thin and after we woke up we noticed a HUGE black spider just above one of the beds. To think that spider could have been crawling on our kids completely grosses me out! Thank god we were only in town for 1 day, anything longer than that would have made us cancel and book somewhere else.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Francisco

Ok can be better breakfast.

2/10

Poor

22 May 2025

Dolores

The property was dirty and I also saw a cockroach on my door . Overall the property dirty .don’t recommend this place .

10/10

Exceptional

14 May 2025

Rocio

Great

Pet

10/10

Exceptional

14 May 2025

Rocio

Great

10/10

Exceptional

07 May 2025

Erizbeth

Clean beds

2/10

Poor

24 Apr 2025

Arlene

Very bad room full of black mold

Business_and_leisure Self

2/10

Poor

17 Apr 2025

Arlene

Worst hotel I ever stayed at

Business_and_leisure Partner

2/10

Poor

17 Apr 2025

Arlene

I guess you get what you pay for stayed in a room full of black mold very ins itery toilet clogged up and sick none to help front desk no help had to go buyplu get. O sponge dish soap was there two weeks had to ask to get room cleaned they stated only clean after two weeks.
O towels for face you take out your own garbage and trade in towels at front desk worst experience ever so glad I'm out

Business_and_leisure

2/10

Poor

06 Apr 2025

Shannan

I had bed bugs in my room very bad bites on my face body and hands
I had a difficult time getting them to

Friends_and_family Friends

2/10

Poor

21 Mar 2025

Cristal

Cockroach infested

We stayed in room 122. The room was not that clean. There was a stain on one of the window shades that looked like blood. The furniture looked old and outdated, but the biggest issue was the cockroaches. I saw one big one in the kitchen and few small baby ones in the bathroom. The fridge kept making loud noises at night which kept waking me. Would never stay here again. They need to get pest control out there ASAP.

Business

2/10

Poor

10 Mar 2025

Erin

Terrible motel. The bed was like sleeping on concrete with springs in your back. Its entire facility needs renovation. The room was non smoking but stunk like cigarettes and I could smell smoke from other rooms. Someone was grilling steak down the hall so the entire hallway smelled like beef. The room is as basic and old as it comes - don’t expect any amenities. I would never stay here again.

Business Self

10/10

Exceptional

10 Feb 2025

Samuel

Everything is perfect staff work with me when I told them that I needed a bigger room and they did help me thank you so much

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Elijah

The staff went above and beyond with accommodations and made sure all needs were met in a quick, friendly mannerb

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2024

Surya

Close to my work place.

Business Self

10/10

Exceptional

05 Dec 2024

Surya

Close to my work place

8/10

Excellent

02 Dec 2024

Sean

Bug in the room

Business Self

6/10

Pleasant

30 Nov 2024

Verified traveler

I found 3 cockroaches in the bathroom that were alive!

Friends_and_family Family

10/10

Exceptional

22 Nov 2024

Minh

Good sleep

Leisure Family

2/10

Poor

20 Nov 2024

Alejandro

My 7 day stay here was horrible they did not clean our room nor changed our towels bed sheets in our room we literally had to wash them ourselves. Very poor service I do not recommend staying here

8/10

Excellent

18 Nov 2024

David

The price was reasonable, the room was nice, and there was plenty of parking. Unfortunately, the front desk wasn't adequately staffed...i waited 5 minutes before someone showed up to give me shampoo, which wasn't provided unless you ask for it at the desk. Overall, it was a good stay, but it would have been better if shampoo was provided without having to go to the front desk to get it.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Rick

Staff was friendly and a clean room.

Leisure Self

2/10

Poor

16 Nov 2024

Randi

The staff were really nice and helpful!! I saw roaches in the room on my last day there. The filters were dirty. The people that were staying there looked sketchy.

Business Self

6/10

Pleasant

11 Nov 2024

Daniel

There were some dead bugs in the room.

10/10

Exceptional

11 Nov 2024

Douglas

Close to freeways, supermarket, and food. Property is quiet, clean, new and well kept.

Leisure Self

4/10

Poor

04 Nov 2024

Boaz

Tons of noise outside until about 12am, no shampoo or the likes. Fridge was also so noisy I had to unplug it.

Business Self

8/10

Excellent

31 Oct 2024

Verified traveler

My stay

I really enjoyed my stay. Only thing about 201 is the air conditioning didn't work very well. I know for sure that bed had bed bugs. I have 2 small areas that I got bitten. Other than that staff was very helpful. Thanks David and romana for making it feel like home.

Partner

10/10

Exceptional

28 Oct 2024

Madiyar

Thank you

6/10

Pleasant

28 Oct 2024

Don

Had a pleasant stay. Basic services and amenities. Received a descent rate at pet friendly hotel.

Partner

2/10

Poor

27 Oct 2024

Jennifer

There were roaches in our room

Leisure Partner

4/10

Poor

20 Oct 2024

Verified traveler

We arrived late at night to find out there were no rooms available based on our reservation. We were supposed to have two beds but they only had rooms with one bed. We were offered two rooms, but I was traveling with two kids (which wasin the reservation) and could not find se that option. So we all had to squeeze into one bed because there was no other space in the room to sleep.

Friends_and_family Family

2/10

Poor

14 Oct 2024

Loc

Dirty bathrooms and bugs. No one should ever stay here.

Leisure Family_with_children

2/10

Poor

14 Oct 2024

Loc

The key card didn't work for the 1st room (it happens). The 2nd room had trash bags everywhere like they didn't finish cleaning. The 3rd room was clean except for the bathroom where there was still feces in the toilet. The 4th room was clean finally but I soon smelled pet urine in corner. By this time I was thoroughly exhausted from driving all day and moving rooms that I just dealt with it. I would later see cockroaches crawling around. This was truly an awful experience.

Leisure Family_with_children

2/10

Poor

13 Oct 2024

kumar

Room looked rundown and had a bad odor. Had to ask for another room. Bathroom was dirty.

Leisure Family

2/10

Poor

13 Oct 2024

kumar

Air conditioner didn’t work. No utensils provided. Linen was old. Highly disappointed with this property. Has a rundown look. Morning coffee was weak and inedible. Definitely wouldn’t stay nor recommend others to stay.

Leisure Family

2/10

Poor

13 Oct 2024

Richard

Property ok. A lot on notes on door about paying their bills. People walking around with blankets in a plastic clear bags.?I would not go there again. Bugs in room. Bad smell. I paid through the app so I thought I had to stay. Definately a bad vibe.

Leisure Family

10/10

Exceptional

12 Oct 2024

yori

Good place

10/10

Exceptional

06 Oct 2024

Milynn

Convenient and clean

10/10

Exceptional

06 Oct 2024

Jonathan

Great stay!

6/10

Pleasant

04 Oct 2024

Ron

Terrible check in

Check in was awful. It took at least 10 minutes. All though there was no customers when I arrived. The clerk had to up date his computer. Which took 10 minutes. Once that was done, I received my room key. When I mention that it was taking to long it seemed to me that he slowed down.

Self

2/10

Poor

30 Sep 2024

Luis

The room had bedbugs and roaches, it was so disgusting.

Partner

2/10

Poor

30 Sep 2024

Dominique

Do not check into this place

My stay was terrible. The worst place to stay at. First of all, it has a kitchen but no pans, utensils, nor cups, second I had to kill a cockroach coming out of kitchen sink, third starting at around 2:30 am a resident was pounding on a wall where it made my room shake, off and on until 6:00 am. I don’t know why or what they were doing but it was ridiculous, so we left early and didn’t get our free grab and go breakfast. Awful stay

Partner

2/10

Poor

22 Sep 2024

Yesenia

The staff was really nice . But the place was stinky and there was alot of cockroaches

Leisure Family_with_children

6/10

Pleasant

14 Sep 2024

Cynthia

De los hoteles por la zona, es una muy buena opción, lo positivo: tiene un mini supermercado cruzando la calle, un McDonalds y algunas tiendas en la plaza del supermercado. Lo negativo: las instalaciones son antigüas, la limpieza no es la mejor ya que vimos cucarachas y el perrito de algún huésped hizo popo en el pasillo.
Algo que no me gustó y me incomoda, es que varios señores se juntan en el estacionamiento a tomar y estar con música en sus camionetas por la noche.

Dado que la ciudad es muy cara fue lo mejor que pudimos encontrar, pero si usted tiene posibilidad de pagar algo mejor, hágalo.

Business Family_with_children

2/10

Poor

31 Aug 2024

Steven

This hotell room and surrounding is not clean and nothing worked in room. I would never stay at this place or extended stay again or would I recommend this place. I think that the health department needs to go and check out this place.

4/10

Poor

30 Aug 2024

Can

Old paint inside and old equipments.

Business_and_leisure Family

2/10

Poor

20 Aug 2024

Verified traveler

Stay away!

Room was not cleaned, trash from previous person left in cans, room, hallways and elevator all smelled bad, person in room next door was loud. will never stay here again.

Partner

2/10

Poor

19 Aug 2024

Sana

No shampoo in the bathroom, no bath rugs , no slippers, the refrigerator was super loud, the ac was super loud , I was itching all night

6/10

Pleasant

18 Aug 2024

Kenneth

Great free parking and very many open spaces. Everything else was pretty poor.

Reception was lukewarm.
Room was below average in cleanliness (the floor carpet was sticky)
The bathroom - 1/5. Tiny tub/ shower area, no hooks or racks for clothes or towels to be hung, no dustbin - wow! Just so poorly designed!

Will never come back.

Business_and_leisure

8/10

Excellent

15 Aug 2024

Eugenio

Nice!

2/10

Poor

14 Aug 2024

Karen

We saw a cockroach scurrying up the wall near the room we had just slept in.

The hallway to get to our room was disgusting. It had a range of horrendous smells, from body odor to stale curry. These scents lingered throughout our stay, baked into the walls and carpet. We had to hold our breath while traversing this long hall. The stinky carpet was also falling apart, creating a tripping hazard and making it difficult to roll our suitcases.

Upon arrival in the room, it was in such bad condition that I decided to check the beds for bugs. Luckily I did not find any. The damage in the room ranged from dented walls, to a poorly repaired hole in the bathroom ceiling. There was water damage above the shower, and I suspect there’s mold growing inside that ceiling. They also did not provide showering amenities to wash my hair - those had to be requested separately at the front desk.

Just before leaving, we opened the curtains and found out the window was actually cracked open. It was a first floor room, so I felt very unsafe when I discovered this. It’s possible there was an attempted break-in. If left open by a previous guest, then cleaners and management should have closed the windows when inspecting the room between visitors (as their advertising claims they do inspections).

Also, they made check-in difficult by placing the two buildings beside each other so we didn’t know which one was the right location. Major management oversight.

4/10

Poor

11 Aug 2024

Victoria

No Bueno

It started off with us having paid in full through hotels.com and then the hotel stating we would need to pay an additional amount of money. When my husband checked in the A/C was not working. Then when I got off work and we came back our key no longer worked and had to go to front desk and get another. We then went out to dinner. Upon coming back our key again no longer worked and had to get another. Then after we finally fell asleep a sideshow started around 3:30 or 4:00am, tires squealing and loud exploding noises. Seemed to last forever. Finally fell back to sleep just in time to get up for work…
Bathroom had rusty stains on ceiling and walls. We will never stay there again.

Business

8/10

Excellent

11 Aug 2024

Verified traveler

Good. Met our needs

Partner

2/10

Poor

11 Aug 2024

Alvenia

Bed bug warning!!

The front desk clerk was sarcastic and rude….. room was on the 3rd floor, whole floor smelled like cigarettes. Bed bugs on floor and bed.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Khan

Goo

4/10

Poor

07 Aug 2024

columba

Room was dirty and smelled badly. People had dogs roamin around

Business

6/10

Pleasant

05 Aug 2024

George

Breakfast is minimal

Leisure Family

2/10

Poor

04 Aug 2024

Verified traveler

I've stayed at Extended Stay America Suites before, and this location has been by far the worst. I booked this because I had great experiences at other locations and because of the complimentary breakfast, especially since I had my toddler with me while visiting family. While the place seemed a bit run down, the room was filthy. There was still someone's false lashes on the floor, debris underneath the bed and chair, and the complimentary breakfast was a joke. From 6-930am, the options were coffee, hot water, tea, maybe a couple of packets of Quaker oats, and some Nutrigrain bars. If you don't care for the complimentary breakfast and are staying for a longer period and utilizing the little kitchen, then it works, but if it's only for a few days with a family and little kids, then I do not recommend it.

Friends_and_family Family

2/10

Poor

04 Aug 2024

Jason

Smelled like piss

Leisure Family

10/10

Exceptional

04 Aug 2024

Brandi

Nice

2/10

Poor

30 Jul 2024

Sebastian

Dirty nasty carpet. Cockroachs. Hallway looks like the project apartments. They would not give clean towels unless you take the dirty ones to the front desk. Bathroom tub is rusted. I thought extended stay hotels were nice! I was wrong

Business Family