Name: Hampton Inn San Jose Cherry Ave
Address: 5190 Cherry Avenue United States, San Jose Area, US

8/10

Excellent

27 Jul 2026

Michael T

Y

10/10

Exceptional

26 Jul 2026

Ukachukwu

I had a short trip, but the staff was so helpful during my stay. They let me check in several hours early and check out an hour late. The free breakfast was a convenient bonus. The hotel sits on a massive shopping plaza as well so parking is free and there a number of restaurants and shops in case you forgot to pack something.

10/10

Exceptional

25 Jul 2026

Suzanne

Get better eggs

10/10

Exceptional

25 Jul 2026

Chad

Stayed here as it was the closest place to my mother Inlaws for my father Inlaws memorial. Great room, very clean hotel, and the breakfast/amenities made it perfect for my wife and I. Highly recommend!!

10/10

Exceptional

20 Jul 2026

Kevin

If there was a negative, it would be that there was not enough seating in the breakfast area. Otherwise, it was a pleasant stay.

Self

8/10

Excellent

18 Jul 2026

Maria

They were clean

Family

8/10

Excellent

16 Jul 2026

Al

Breakfast was always empty from food

Family_with_children

4/10

Poor

12 Jul 2026

Lindsay

I have stayed here before and had a good experience. The staff is excellent. My low rating is for things mai ly out of their control. My room had an air conditioner that rattled super loud. This happened last time and I requested a different room for that reason and because the room smelled horrible like animals. This time I was so tired from arriving late with my daughter after a long flight. The refrigerator was also very loud. As we winded down for the night, the electricity in the room completely turned off twice. I was told it was so the Hilton could save money. This terrified my toddler and had to get her settled in a strange place again. Twice. Then the person above me was dragging furniture around, stomping constantly, at one point sounded like they were sawing the furniture. I called the front desk at 3am then again at 3:45 and she got it to stop. The breakfast buffet was poorly stocked and a big reason why I chose this hotel. We were in a hurry to get on the road that morning and couldn’t wait for it to be stocked. On the way out I stepped on a piece of glass that got in between my sandal and foot and cut the bottom of my foot. I will try a different hotel next year.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Shelly

It’s our go-to spit now when we stay in San Jose. Rooms are always clean, staff is always so friendly, breakfast is wonderful, and they have ample parking. Lots of great restaurants around the area too.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Pedro

All is in good condition

Partner

10/10

Exceptional

02 Jul 2026

David

Breakfast was good.

Self

10/10

Exceptional

27 Jun 2026

Antonio

It was so nice clean nice parking staff so friendly and the whether was so nice and warm love it 😊

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Sheri

It was a great stay. Good breakfast. Walking distance to shops and helpful staff

Family

10/10

Exceptional

22 Jun 2026

Sheila

Lovely place

8/10

Excellent

20 Jun 2026

Patricia

We’ve stayed here several times and have never been disappointed
Rooms have been clean and comfortable
Convenient location. many restaurants choices within walking distance

Partner

10/10

Exceptional

16 Jun 2026

Margaret

Hotel was clean and the room was comfortable. Breakfast had a decent selection, but they could have used two people to help keep breakfast items stocked.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jose

I was in San Jose for a Graduation and stayed there for two nights and as usual the staff made me feel at home I slept comfortably and the free breakfast is always good for my schedule. Thank you Cookie and Maria

Self

10/10

Exceptional

13 Jun 2026

Michael

A convenient and moderately expensive location to stay in San Jose. Good breakfast.

Family

10/10

Exceptional

10 Jun 2026

David

Clean room

Family

8/10

Excellent

01 Jun 2026

Nancee

Our room had several outlets where only one of the plugs worked. Hard to charge two electronic devices or use a hair dryer and curling iron.
We appreciate commitment to using paper cups in rooms, but the plastic cutlery was useless.

Friends_and_family Family

8/10

Excellent

31 May 2026

DANLIN

Very convenient location, friendly staff, room is clean, window AC is a bit noisy.

Self

2/10

Poor

25 May 2026

Waqar

terrible. wouldn't recommend.
we checked out a night earlier.
begged them to give me credit for the night not used.
they, in greed of green, refused.
ate my money. will never stay here again.

Self

8/10

Excellent

24 May 2026

Rolando

Stay was good except for the barking dog next room to ours.

Family

10/10

Exceptional

18 May 2026

Dan

Helpful pleasant staff
Very good hot breakfast buffet
Quiet room

Self

10/10

Exceptional

16 May 2026

Desiree

Staff were friendly and very helpful. Room and common areas were clean. Breakfast was great. Parking was safe and free. Hotel was close to shopping. The location was quiet despite nearby freeway. Enjoyed my visit and will definitely stay here in the future.

Self

10/10

Exceptional

14 May 2026

Jason

Repeat customers. Everything is fantastic! Conveniently located too.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Carolina

Clean rooms, good customer attention, convenient location

Self

10/10

Exceptional

10 May 2026

Joe and Lynnette

Everything was great . Room was clean

Self

10/10

Exceptional

09 May 2026

James

Felt top of the line for a hotel at this tier. Excellent breakfast, tons of staff, extremely clean

Self

8/10

Excellent

29 Apr 2026

chris

I/We Always Stay A Hampton Inn. Haven't Had A Bad Experience Yet, At Any Hampton Inn Across California. I Recommend To Anyone. Prices At Fair. Free Breakfast (Not Just Muffins & Granola Bar) Staff Is Very Attentive And Attending.

Family_with_children

10/10

Exceptional

28 Apr 2026

Robert

Hotel was clean and quiet. Housekeeping is every other day which was fine with us. The rooms were clean. The breakfast was good but not everyone can eat cheese which they had cheese omelettes 4 of the 5 days we were there.

Partner

10/10

Exceptional

27 Apr 2026

Catrina

Clean and comfortable room

Self

10/10

Exceptional

26 Apr 2026

Antonio

It was very nice clean easy parking nice room it’s feels so coucy place love it

Business Friends

6/10

Pleasant

24 Apr 2026

Dan

Positive points: The room comes with a refrigerator and microwave and coffee pot for meal prep and storage; the guest controls how hot or cold the room should be - the hotel doesn't decide for you; my stay was generally peaceful and quiet.
Negatives: The water pressure in the shower is dreadful (too bad - it's a nice looking shower); it would be helpful if the front desk staff could provide information about local restaurants and cafes that are open late.

Self

10/10

Exceptional

22 Apr 2026

Javier

Friendly staff. And great breakfast. I like the gym

10/10

Exceptional

22 Apr 2026

Shelli

The staff are always friendly and helpful! The breakfast is wonderful and always nice choices to pick from. Great location and well maintained.

Partner

10/10

Exceptional

21 Apr 2026

Joe

Very friendly and helpful staff. Hotel is newer so it is in very good condition.
It’s attached to a shopping center so there is ample parking. Close to a major freeway for easy access. Plus it’s pet friendly for an extra fee.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Yvette

The room was clean there was breakfast

Partner

6/10

Pleasant

20 Apr 2026

Norma

Have stayed here a few times and never any issues. Unfortunately, this time, we got a bad mattress with a hole in the middle. Our schedule was so tight, we didn’t say anything because we wouldn’t have had time to pack up and change rooms- if offered. Check your mattress before you settle in. Otherwise, it’s quiet, clean, staff is great and location is good and plenty of parking.

Partner

6/10

Pleasant

15 Apr 2026

Lev

Several points.
1. The Internet at the hotel was not at all good. It was down several times. If makes the hotel not ver useful for the people who are University visitors and who works with the internet all the time.
2. The laundry at the hotel does not work properly. After several attempts to start the machine we had to give up. We had to go to a public laundry nearby.

Partner

10/10

Exceptional

08 Apr 2026

Joseph

Hotel was conveniently located. The entire hotel was nice and clean. Breakfast was simple, but had every thing we needed. Coffee and tea was available 24/7, we loved that. My only suggestion would be that they change sheets every other day.

Partner

8/10

Excellent

04 Apr 2026

Jeff

Great place. Staff took care of the noisy people at 230AM- 4AM.
Convenient location and great breakfast as usual

Partner

10/10

Exceptional

01 Apr 2026

Lynne

Wonderful breakfast. Always something hot served. Nice neat rooms. Very quiet rooms, even near the breakfast area!

Partner

8/10

Excellent

31 Mar 2026

Mary

Breakfast was very crowded and all processed food.

Family

10/10

Exceptional

02 Mar 2026

Maura

Very clean

Self

10/10

Exceptional

28 Feb 2026

Gulmaro

Welcoming and professional front desk, this is a very clean and modern hotel all around. This is my fourth time staying in this hotel, and I plan to stay there again.

Business

10/10

Exceptional

25 Feb 2026

John

First time at the Hampton Inn. Check-in staff was very friendly and welcoming. Room was quiet, clean, and comfortable. Complimentary breakfast was good. Would definitely stay here again.

Partner

10/10

Exceptional

20 Feb 2026

Paula

Clean rooms, very friendly and helpful staff.

Pet

10/10

Exceptional

17 Feb 2026

Florence

Staff clean

Friends_and_family Family

2/10

Poor

15 Feb 2026

Christina

Extremely loud. They appear to have a contract with some group, as is clear by all of the same type of vehicles filling up the parking lot, and the various men doing their laundry, and groups of men in groups walking around and at breakfast ...
Unfortunately. I will not stay here again, because this was once a good place to stay.

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Princess

It was nice. The staff was pleasant. Room was hot and I thought the control panel was blocked but it was actually on the wall, so that was my fault for not noticing that sooner but the bed was not comfortable. I left with back pain I didn’t come with and didn’t sleep well the entire stay.

Self

10/10

Exceptional

07 Feb 2026

Javier

Yes every thing was great

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Miao

good

10/10

Exceptional

06 Feb 2026

MARK

Yes staff was great, especially Maria

Partner

6/10

Pleasant

01 Feb 2026

Dico

Witnessed a car break in. Told the front desk and the e guy with the pony tail, who was at the front desk, didn’t even care. He didn’t call the police and did not inform those who coming on for the next shift.
Cigarette buds everywhere around the property. Food is okay.
Room is okay. For Silicon Valley, not what I would expect.

Leisure Family

4/10

Poor

01 Feb 2026

KEVIN

So when I got into my room (#217) I noticed that the room where the reading couch is located in, i had only 1 light in that room and was on the end table. So the room was dark, I looked into the bedroom, and had only 1 light in that room, should be 2, so that room was dark as well. The 2 people at front desk (Cookie and I forgot his name ) but cookie said that she will tell the maintainence crew the next day (but I was checking out the next day so that would be no help to me), the other
Guy at the front desk asked cookie if he could go to another room not not booked and take the lights I was missing from there. So he did and all good.
The next morning I was relaxing on the couch and at 930ish the cleaning lady just opened the door and came into the room and saw me and turned around and walked out. I had the door hanger on the outside door knob stating “I’m still enjoying the room” ( or something like that ) so I was still there. Good thing I wasn’t getting dressed or worse. I went to tell the lady at the front desk and she said sorry to me but “the cleaning Lady’s don’t understand English too well)..

Leisure Self

4/10

Poor

29 Jan 2026

Eric

We got a wheel chair room with a bathroom that would not work for us. We didn't need the wheel chair room. The front desk provided terrible service. The woman said there were other rooms available but wouldn't switch rooms for us. It was my fault for booking that room. Terrible stay and service.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Nadia

Clean room, great staff

Business Self

6/10

Pleasant

24 Jan 2026

Michael

The window vent was super noisy and kept us awake at night if we tried to cool off the room.

Leisure Family

10/10

Exceptional

24 Jan 2026

Megumi

Room was great and had a spacious bathroom with nice amenities

10/10

Exceptional

23 Jan 2026

Cristina

amazing!

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Greg

Room very clean, staff nice, breakfast was good.

Self

2/10

Poor

18 Jan 2026

Brenton

I went to check in at 10:00pm and they told me they didn't have any rooms available, even though I prepaid and my card was already charged! Completely outrageous and unacceptable! I even called a couple hours before then to verify what their latest check in time was which they told me 2:00 a.m. so they should have told me at that time that they had no more rooms!

10/10

Exceptional

17 Jan 2026

Rebecca

Staff

8/10

Excellent

16 Jan 2026

Laurie

Easy check in and room was clean. Carpets in hallway and the elevator need cleaning

8/10

Excellent

16 Jan 2026

German

Good experience !! I’ll back again

Business Partner

10/10

Exceptional

12 Jan 2026

Jose

The staff was very nice and courteous,check in was quick,the room was very clean,my room was comfortable.the staff went above and beyond to all my questions and needs. I will definitely come back again. Keep up the great work.

Self

10/10

Exceptional

02 Jan 2026

Aaron

Clean, great breakfast, and very nice hotel. Great quality fair price. Thank you for us working class!!

Business

10/10

Exceptional

01 Jan 2026

Consuelo

Great customer service at the front desk. The room was clean, organized, and bed was comfortable. They served a decent breakfast with a variety of options. Nice modern hotel which was kept up well. This was my second time booking here!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Kayla

Nice staff , front desk staff very friendly. I think it would be better to have whole milk for coffee and lotsxmore healthy gluten free options.

Leisure Self

10/10

Exceptional

30 Dec 2025

jamaliah

Close to shops and restaurant.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Carol

Did not eat there. The fan for the heater was a bit noisy. The refrigerator was a bit loud.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Tresa

The room was spotless and the staff was helpful / friendly.

Self

10/10

Exceptional

20 Dec 2025

Julia

The staff was very nice, the free breakfast was delicious abundant and classy! However the carpet stain was a bit of a bother. I wish they had considered trying to get the stain out .

10/10

Exceptional

20 Dec 2025

John F.

Loved the breakfast 😋

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Jeff

Nice Hotel, clean and comfortable
Breakfast is good!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Kristina

My second stay was even nicer than the first! Clean and welcoming property

Leisure Self

8/10

Excellent

17 Dec 2025

Christine

Staff was friendly and helpful

Leisure Friends

10/10

Exceptional

15 Dec 2025

Barbara

Ease of check in and very cleannroom

10/10

Exceptional

13 Dec 2025

CONRAD

Room was clean, comfortable, quiet.

Business

10/10

Exceptional

09 Dec 2025

AHMAD M

Very clean and quit
Close to shopping and reasturants

Business Self

4/10

Poor

09 Dec 2025

Rebecca

Staff support was lacking, it was only the receptionist. When asked for additional items for the room w

2/10

Poor

08 Dec 2025

Christina

The woman at check-in was curt, not at all friendly and we had to wait a bit at the desk to check in.
There was some sort of gathering at the hotel because there was loud music playing and a lot of groups of people walking around making a lot of noise late into the night, past 10pm. I also noticed that they were handing out little bags to people early in the morning.
It is not fair to customers who were not part of the event to deal with a sleepless night, because the hotel caters to large events.

Business_and_leisure

10/10

Exceptional

07 Dec 2025

Trace

Great hotel, and the rooms were perfect. I really liked the walk-in shower!

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Tom

Yes and Yes
Nice place to stay close to all transportation by car.

Business

10/10

Exceptional

02 Dec 2025

MANH TUAN

Clean and comfortable rooms. Convenient location with several shops and restaurants nearby. Complimentary cookies in the afternoon was a nice touch. There was a false fire alarm that went off in the middle of the night during our stay but the staff apologized and compensated us with $50 off our room charge. We’ll stay here again the next time we’re in the area.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Wissuta

What I love the most here is the feel-like-home breakfast hours when guests come down to have breakfast in a comfy surrounding.
The staff,particularly the front person are very pleasant and helpful. The location is super convenient.

10/10

Exceptional

02 Dec 2025

Lawrence

nice conversation

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Max

Quite, Super clean, friendly stuff, 5 star hotel.

10/10

Exceptional

30 Nov 2025

Jay

Nice size room, very helpful staff.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Marsha

It was lovely. The false alarm was unexpected but thankfully false. Thanks for the discount. Merry Christmas!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Virginia

Clean room and friendly staff.

4/10

Poor

29 Nov 2025

Jenice

We were not given the accessible room we reserved and paid for. The desk clerk checking us in told us it was given to someone else in spite of it being reserved. Desk clerk was not helpful, tried to say that we were called to verify that an accessible room was necessary. When i said i never received a call and asked when they tried to call, she dropped it and wouldn't answer my question. We were told there was nothing to be done, no discount, only Hilton points could be given.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Frank

Everything you'd need is within a short walking distance. A gazillion restaurants, groceries, shopping. And a huge mall is a longer walk or extremely short drive. The property is clean and nice and the fitness center is great. I'll come back for sure.

Leisure Family

10/10

Exceptional

28 Nov 2025

Meryl Wren

Clean room helpful staff

4/10

Poor

27 Nov 2025

PAMELA

The fire alarm went off at 2:52am!!! No one announced that everything was okay OR to leave the building. Needless to say we didn’t sleep much and now I have a 3 hour drive.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Lorenzo

Repeat visitor to this property each time I’m in town. Management is super friendly and aiming to please. Earnest went above and beyond when I discovered an error I had made with my booking. He took ownership to find a solution. Thank you Earnest!

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Randolph

Yes

10/10

Exceptional

25 Nov 2025

Abby

Guest service was courteous and prompt.
Room was clean, modern, met all our basic needs AC was a little loud but served as a constant white noise.

Friends_and_family Family